Escolar Documentos
Profissional Documentos
Cultura Documentos
Milinda Vitharana
April 2013
http://www.microsoft.com/dynamics/ax
Table of contents
Introduction ................................................................................................ 3
The most common pitfalls in BI and how to avoid them .............................. 4
Barriers to the adoption of BI ................................................................................................. 4
Catalysts to broad adoption of BI ............................................................................................ 5
Conclusion ................................................................................................ 22
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Introduction
Microsoft Dynamics AX 2012 R2 ships with a powerful business intelligence (BI) solution. Along with
Microsoft SQL Server 2012, Microsoft Dynamics AX 2012 R2 offers a comprehensive set of BI
capabilities and tools. If you are a solution architect or systems implementer who is devising a solution
that is based on Microsoft Dynamics AX 2012, how do you choose the right BI tool for the various
personas in an organization? This paper introduces BI tools and capabilities, and provides a scenariobased framework for choosing the right BI tool for the needs of different categories of users in an
organization.
Microsoft Dynamics AX 2012 R2 together with the powerful capabilities of Microsoft BI technology such
as SQL Server 2012 and Microsoft Office 2013 can help users make smarter and better decisions
based on insights derived from data. BI capabilities enabled in Microsoft Dynamics AX 2012 R2
include;
45 Pre-built Role centers (Dashboards) targeted towards various roles within an organization that
provide insights and operational details at a glance.
Pre-defined set of key performance indicators (KPIs) and business indicators that can easily the
added to a Role center.
Ability to personalize (filter) corporate KPIs and business indicators on Role centers
Ability to define and add cues, which are operational indicators that monitor real-time status for
example, customers past due
Data exploration and visualization with interactive user experience using SQL Power View in Role
center pages
Ad-hoc analysis with managed and trusted data using SQL Power View 1 from a Microsoft Dynamics
AX list page
Ability to access data from Microsoft Dynamics AX in Microsoft Excel to query, analyze and report
on data without compromising on Microsoft Dynamics AX security definitions.
The preceding list includes some of the built-in capabilities that ship with Microsoft Dynamics AX 2012
R2. In addition to these, a large ecosystem of independent software vendor (ISV) tools and partner
solutions that leverage the Microsoft Business Intelligence framework can consume and operate on BI
content from Microsoft Dynamics AX 2012 R2.
Although these capabilities are powerful and comprehensive, a solution architect or systems
implementer faces serious questions when recommending a tool or capability:
The intent of this paper is to provide our recommendations for leveraging the BI capabilities and tools
that are available in Microsoft Dynamics AX 2012.
We also want to introduce a framework that will enable a solution architect or systems implementer to
recommend and implement a successful BI solution that leverages the pre-built BI content.
Please refer to the Legal disclaimer on use of Microsoft SQL Server 2012 Power view for multidimensional models
Community Technology Preview (CTP) on page 23
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
The first section focuses on the most common pitfalls associated with BI solutions, and provides
possible solutions through insights into the BI vision of Microsoft Dynamics AX.
The second section provides an overview of the BI tools and capabilities of Microsoft Dynamics AX
2012 R2.
The third section describes a scenario-based framework for identifying suitable tools and
capabilities.
The fourth section illustrates the concepts in action in several Role Centers in Microsoft Dynamics
AX 2012 R2.
Is critical business information less valuable to the other 80 percent of your organization?
Does this mean that 80 percent of your employees dont make decisions that have an impact on
your business?
Information overload Employees are constantly bombarded with irrelevant and non-actionable
information. As a result, they tend to tune out, and even relevant information gets lost among
all the noise.
Technology fatigue introduced by too many disparate tools With a few exceptions, most
employees are not natural technologists. Also, most tools nowadays are highly specialized and
require moderate to advanced skills. Unfortunately, to take advantage of BI, you are asking your
employees to learn to use yet another tool. This is in addition to doing their regular jobs. The
result is that employees dont have the time to master these tools and therefore dont benefit from
BI.
Technology investments in BI cannot generate business value if employees dont use the capabilities.
As a solution architect or systems implementer, one of your primary goals might be to ensure broad
adoption throughout your organization.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Use of familiar tools and capabilities Excel is by far the most commonly used BI tool in the
world. A large portion of users in most organizations know and use Excel every day. Instead of
building new tools and capabilities, the Microsoft Dynamics AX 2012 R2 BI solution leverages the
capabilities of Excel and other familiar tools.
The following sections provide more information about these core concepts, along with example
scenarios.
Operational users need actionable data, often in the form of reports or dashboards that prescribe a
solution. Having to manipulate information each time is inefficient and prone to error. Therefore, the
reports and dashboards need to provide a lot of detailed, contextual information.
Operational users often work in business cycles. Invoices need to be followed up before the monthend close of books. Keeping an eye on exceptional conditions early is a key characteristic of topperforming employees. Operational users need to be able to track exceptional conditions and make
real-time decisions about where to divert their attention during the day.
Consider a couple of real-world scenarios from our hypothetical organization, Contoso Ltd:
Each morning, April, the accounts payable coordinator, wants to know about payments that need
to be made during the day. She has categorized vendors and terms into several groups, and she
keeps an eye on optimum payment terms. April needs to follow up on payments with the
appropriate approvers. She wants to know, at a glance, areas that need her attention during the
day.
Nancy is a super sales representative. She wants to pick up any unattended opportunities and
service calls whenever she gets a chance in between fulfilling orders. She wants to focus on highvalue orders or orders from strategic accounts.
Arnie, the accounts receivable administrator, relies on the Customer aging report to keep track
of customers and invoices that are approaching the past-due category. Arnie can get the details of
due invoices and payments by drilling down from the report to detailed records.
As the preceding examples show, April, Nancy, and Arnie need access to detailed information in a
timely manner in each case. They need to proactively track exceptions (for example, delayed
approvals and exceptional orders) before they turn into issues.
Kevin, a sales manager, tracks the weekly trend of opportunities and sales to make sure that he is
on his way toward meeting his monthly and quarterly sales target. Kevin wants to know within
days if he is not meeting his sales targets. He wants to know which channels, products, and
regions are not meeting goals, so that he can take corrective action.
Ken, the controller, has noticed that the projected cash flow position is lower than expected. He
explores cash flow data to understand why the cash flow position is unexpectedly low while
planning for remedial actions.
Inga, the purchasing manager, reviews quality and delivery performance of key suppliers on a
regular basis. She looks for trends and, where required, drills down to specific order or delivery
details.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Operational personas
(Role or task focus)
Tactical personas
(Process or team
focus)
Strategic personas
(Corporate focus)
Detect exceptions.
Track exceptional
transactions.
This table embodies the principal of role-based BI and can be applied in choosing tools and capabilities
based on the needs of the role.
A closer examination of the Role Centers that ship with Microsoft Dynamics AX 2012 R2 will reveal the
patterns identified for each persona. We will observe this core concept in action later in this paper.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
The information displayed on any list page can be exported to Excel with a single click. Users who are
familiar with the capabilities of Excel can export data from Microsoft Dynamics AX 2012 R2 to Excel
and continue their analysis.
It is possible to enrich the exported dataset by adding additional data fields from the underlying
dataset that was used to populate the form. This capability leverages the Microsoft Dynamics AX 2012
add-in for Microsoft Office, which exposes data to Excel, subject to the role-based security defined in
Microsoft Dynamics AX 2012 R2.
By leveraging the capabilities of Excel 2013, a user can mash up Microsoft Dynamics AX data with
external data sources from other systems, and also with publicly available data from the Microsoft
Azure Marketplace. After the required data is assembled, the user can explore the data and trends by
using Power View, which is built into Excel 2013.
The Microsoft Dynamics AX add-in for Microsoft Word enables the creation of custom documents, such
as collection letters and quotations, that use data from Microsoft Dynamics AX 2012 R2, thereby
enabling the user to leverage the capabilities of Word.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Although the pre-built Role Centers can be adopted as-is, think of Role Centers as a framework where
the ERP experience can be tailored along with BI. Role Centers are built by using Microsoft Office
SharePoint Server technologies, and they can be extended by adding custom content from partners
and ISV solutions.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Lets briefly examine some of the unique ways in which insights are blended into the Microsoft
Dynamics AX user experience.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Although the consumption experience is compelling and easy to use for casual users, a power user can
open the full report in a separate window and make modifications. The edit mode exposes a rich and
easy-to-understand view of the data contained in Microsoft Dynamics AX 2012 R2 cubes. As the user
explores the data visually, summaries and slices are shown instantly in a fluid manner, thereby
creating an engaging experience.
After a report has been modified or a new report has been created, it can be exposed on a Role Center
or shared with others in the organization, either by using Microsoft PowerPoint or by saving it to
Microsoft SharePoint Server.
Cues are linked to list pages in such a way that clicking a cue takes the user directly to a list page.
The user can define new cues or modify existing cues from a Microsoft Dynamics AX 2012 list page.
Cues can be defined for a users own personal use or shared within the organization.
The task of building and using cues has been built natively into the Microsoft Dynamics AX experience
in such a way that users are not aware that they are building ad-hoc queries by using a query tool.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
As shown in the preceding figure, there are multiple FactBoxes within a specific form or on a specific
list page. The user can open or close the FactBoxes. FactBoxes show relevant information as the user
selects various records.
The user can remove or resize FactBoxes, depending on personal preference or the need.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Analysis reports developed by the user can be saved to a folder in Enterprise Portal and exposed on a
Role Center. The reports are rich and presentation-ready they can be saved directly into a
PowerPoint presentation or to a SharePoint site.
Although Microsoft Dynamics AX 2012 R2 ships with several list pages that contain the Analyze data
option out of the box, a partner or developer can add this option to any list page in the product.
Because this option leverages the power of Microsoft Dynamics AX cubes, developers can extend this
functionality to suit most scenarios.
Capability
Query
Predefined query
Tool or option
Operational queries
Cues
List pages
Auto-Report
Ad-hoc query
Analysis of operational/financial data
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Category
Capability
Tool or option
Reporting
Ad-hoc reporting
Production reports
Scorecards
Analysis
Management Reporter
Query tools
We have further grouped the query tools into two categories. Predefined queries are the most
frequently used queries. They are defined once and consumed frequently, often by a group of users.
Ad-hoc queries, on the other hand, are mostly situational. They are purpose-built as and when they
are needed.
Cues and list pages A casual business user can define a query by using a list page with a few
key strokes. These queries are known as cues, and they can be pinned to a Role Center for ease of
access. Cues show results immediately as data changes. When selected, cues display detailed data
on the same list page where they were defined. For more information, see the Manage cues topic
on TechNet.
Auto-Report A casual business user can generate a report in one click from any form by using
a wizard-driven approach. The data in the form is shown in a report format, and this report can be
sent as email or printed. Auto-Report is an easy way for a casual user to generate a printable
report that uses the data shown in a form. For more information, see the Create a report by using
the Microsoft Dynamics AX auto-report wizard topic on TechNet.
Excel add-in for Microsoft Dynamics AX 2012 A business user can generate an ad-hoc
report in Excel that has secure access to data by using the Excel add-in for Microsoft Dynamics AX
2012.
The user can begin by exporting the data shown in a form or on a list page to Excel. Exported data
can be enriched by adding additional fields. It is also possible to create a new report by starting in
Excel.
In addition to ad-hoc reports, a business user can generate documents such as sales quotations
and collection letters by using the Word add-in for Microsoft Dynamics AX 2012. For more
information, see the Using the Microsoft Dynamics AX Add-in for Excel topic on TechNet.
Reporting tools
Microsoft SQL Server Report Builder v3 with cubes A business user can create robust,
professional-quality reports with the data contained in Microsoft Dynamics AX 2012 cubes by using
Microsoft SQL Server Report Builder v3. Report Builder leverages the power of SQL Server
Reporting Services server for report processing and distribution. In addition to providing the
capability to author professional-looking reports, these reports enable parameters and conditional
logic to be included in such a way that they can be consumed by a large population of users in the
organization. For more information, see the Create a report by using SQL Server Report Builder to
connect to a cube topic on TechNet.
Excel with cubes A business user can explore Microsoft Dynamics AX cube data and also create
ad-hoc reports by using built-in capabilities of Excel, such as pivot tables and Power View.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Because cubes pre-aggregate data, this is a highly performant way to explore and report on
aggregate data without impacting the load on the production database. For more information, see
the Create a report by using the Excel data connection wizard to connect to a cube topic on
TechNet.
Management Reporter A business user can develop advanced financial statements that use
Microsoft Dynamics AX data using Management Reporter for Microsoft Dynamics AX 2012.
Management Reporter can consolidate data from Microsoft Dynamics AX 2012, Microsoft Dynamics
AX 2009, and other Microsoft ERPs for financial reporting purposes. For more information, see the
Management Reporter installation, migration, and configuration guides that can be downloaded
from the Microsoft Download Center.
Microsoft Dynamics AX 2012 R2 charting controls Charting controls are a capability that
was added in Microsoft Dynamics AX 2012 R2 to enable developers to build highly performant
visualizations on Role Centers. If the primary need is to visualize data and summaries at a glance,
use of charting controls may eliminate the need to generate a report. These controls are
developed by using the Enterprise Portal development framework that is, by using concepts that
are already familiar to developers. For more information, see the Chart Controls Overview topic on
MSDN.
SQL Server Reporting Services (SSRS) reports For production and operational reports that
are crucial to the organization, a developer can use SSRS reports. Microsoft Dynamics AX 2012
and Microsoft Dynamics AX 2012 R2 add a layer of tooling and runtime components to integrate
the SSRS server with metadata, business logic, and the runtime. To develop production reports, a
developer uses Microsoft Visual Studio tools for Microsoft Dynamics AX. For more information, see
the Developing Reports for Microsoft Dynamics AX in Visual Studio topic on TechNet.
Analysis tools
Business Overview Web Part A business user can pin pre-built KPIs and indicators to Role
Centers by using the Business Overview Web Part. Microsoft Dynamics AX 2012 R2 provides the
capability to add user-defined filters to existing KPI definitions in such a way that users can pin
the same KPI to Role Centers by adding filters to reflect their area of interest. For more
information, see the Manage business overview information topic on TechNet.
Microsoft Office PerformancePoint Services (PPS) scorecards A business user can define
scorecards and strategy maps by using Microsoft Office PerformancePoint Services and tools which
is a component of Microsoft SharePoint server. These dashboards can be exposed on Microsoft
Dynamics AX 2012 Role Centers or in a corporate portal that is based on Microsoft SharePoint
Server.
SQL Server Power View on list pages and Role Centers Microsoft Dynamics AX 2012 R2
provides the capability to explore data on a list page by using SQL Server Power View. Reports
created by using SQL Server Power View can be exposed on Role Centers or saved as PowerPoint
slides. For more information, see the Create a report by using SQL Server Power View to connect
to a cube topic on TechNet.
Data mash-up with Excel PowerPivot Often, there is a need to integrate external sources of
data to make decisions. Excel PowerPivot is an add-in that is available with Excel 2010 and later
that enables mashing up different data sources for integrated reporting. The PowerPivot add-in
leverages in-memory BI technology and data compression that enables Excel to scale to hundreds
of millions of rows of data.
A power user can extract data from Microsoft Dynamics AX 2012 either by using cubes (if
aggregate data is required) or via the Excel add-in. (if operational data is required). Microsoft
Dynamics AX 2012 R2 provides another option for exposing data by using the OData protocol in
such a way that operational data can be exposed to Excel users even if they dont have the Excel
add-in installed on their desktop.
After the relevant data sources have been assembled in Excel, the data can be analyzed either
with Excel pivot tables or, in case of Excel 2013, with built-in Power View.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Operational personas
(Role or task focus)
Tactical personas
(Process or team
focus)
Strategic personas
(Corporate focus)
Detect exceptions.
Track exceptional
transactions.
Take action.
List pages
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
The accounts receivable administrator Role Center within Microsoft Dynamics AX 2012 is an example
of BI in action for an operational role.
The AR administrator Role Center leverages cues to display operational indicators on past-due and
open invoices. Cues provide the capability to navigate to list pages with a single click. List pages
enable Arnie to take the necessary action for follow-up.
The AR administrator can define alerts (in addition to the alerts triggered by workflows). User
attention is immediately drawn to alerts, and the user can act on alerts by selecting the action button
associated with each alert. Action buttons are context-sensitive and open the form that is relevant to
the corresponding action.
The AR administrator Role Center leverages charting controls to display the Accounts receivable
aging summary chart. The Top past due customers report is an SSRS production report that is
pinned to the Role Center. Together, this chart and this report provide a summary of current status.
The AR administrator Role Center provides links to frequently used operational forms and report menu
items. These links are customizable by the user for easy access.
Users can personalize their own Role Center by including any Microsoft SharePoint Server Web Part on
the Role Center without the help from IT division. The administrator can customize the content of AR
Role Center globally for all users by updating the global version of the AR Role Center.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
The credit and collections manager Role Center leverages cues to display operational indicators.
However, Connie plays a crucial role in the business processes that govern the Average collections
period and the Days sales outstanding KPIs. Therefore, her Role Center contains both operational
indicators (cues) and long-term, high-level indicators (KPIs).
Connie also uses several operational reports to monitor collections. These reports have been pinned to
the Role Center for ease of access. At the lower right of her Role Center are links that Connie can use
to open her most frequently used forms and reports. Connie can personalize these links by adding and
removing links herself.
Connie can personalize her own Role Center by including any SharePoint Web Part on her own,
whereas the administrator can customize content globally for all users by updating the global version
of the Role Center.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Key operational forms are a single click away for Connie. For example, one of the links on her Role
Center takes her to the Collections list page. In addition to enabling her to take action on collections,
this list page also provides insights without distracting her attention from the task at hand. Notice the
FactBoxes on the right side that provide credit information about the selected record.
Although the Collections list page provides her with the insights that she requires to complete her
tasks, Connie can also export the data displayed on a list page to Excel for further analysis and
reporting. She can also use the power of Microsoft Dynamics AX 2012 R2 cubes and SQL Server Power
View to explore collections data for hidden trends.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
When she clicks the Analyze data option, SQL Server Power View starts in a separate window.
Connie can then explore collections data with a rich collection of dimensions, including customer group
and location information. SQL Server Power View provides the capability to explore data in a rich
graphical environment, including Bing maps that show street-level data.
As the previous figure shows, Connie can create rich reports by using SQL Server Power View. The
report can then be saved directly to a PowerPoint slide for a presentation or to a folder in Enterprise
Portal for sharing with her team.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Sara is an example of a strategic persona, and the CFO Role Center in Microsoft Dynamics AX 2012 R2
showcases capabilities and tools that are suited for strategic Role Centers.
The CFO Role Center leverages KPIs to display high-level corporate indicators. As CFO, Sara focuses
on financial indicators on such as Revenue, Expenses, Margin, and Net income.
Sara can include additional KPIs and trend indicators on her Role Center within the Business Overview
Web Part. She can add any of the predefined KPIs and measures in Microsoft Dynamics AX 2012 R2
cubes to her dashboard without requiring IT assistance. She can also slice and filter the KPIs to
explore the source of adverse effects. If required, she can start a chat session or initiate a call with
the owner of a KPI using Microsoft Lync.
Saras Role Center contains several SQL Server Power View reports that she monitors on a regular
basis. She can interact with the categories on the report, and see the impact then and there. She can
also open the report in full-screen mode and make any necessary changes that are required.
Conclusion
Microsoft Dynamics AX 2012 R2 includes a powerful BI solution, including 45 pre-built Role Centers.
Together with SQL Server 2012 and other Microsoft BI technologies such as Excel 2013, Microsoft
Dynamics AX 2012 R2 offers a comprehensive set of BI capabilities and tools that can be used to tailor
the pre-built content to the specific needs of an Organization.
Role-based BI is a concept that has been adopted in the design of the pre-built BI solution. The rolebased BI concept can be used to provide BI to every user of Microsoft Dynamics AX 2012 R2.
If you are a solution architect or systems implementer who is devising a solution based on Microsoft
Dynamics AX 2012 R2, you can leverage the pre-built BI solution as the basis for a BI solution catered
to the specific needs of different personas in your organization.
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BUSINESS INTELLIGENCE CAPABILITIES AND TOOLS IN MICROSOFT DYNAMICS AX 2012 R2
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you
and your people to make business decisions with greater confidence. Microsoft Dynamics works like and
with familiar Microsoft software, automating and streamlining financial, customer relationship and
supply chain processes in a way that helps you drive business success.
U.S. and Canada Toll Free 1-888-477-7989
Worldwide +1-701-281-6500
www.microsoft.com/dynamics
Power View is an ad-hoc data exploration and visualization experience in Microsoft SQL Server 2012 Reporting Services. To use
Power View reports with Microsoft Dynamics AX 2012 R2 data stored in Business Intelligence Semantic Model multidimensional
mode, you must have a generally available release of Microsoft SQL Server 2012 that supports Power View for multidimensional
models installed on your system. As of December 1, 2012, Microsoft SQL Server 2012 that supports Power View for
multidimensional models is not generally available. However, the Microsoft SQL Server 2012 that supports Power View for
Multidimensional Models Community Technology Preview (CTP) release is available for download if you want to test the Power View
reporting capability. You should not test or use this CTP in a live operating environment unless Microsoft permits you to do so
under another agreement. Click here (http://www.microsoft.com/en-us/download/details.aspx?id=35822) for more information on
the CTP release. All features and dates are preliminary based on current expectations and are subject to change without notice.
The information herein is for informational purpose only and represents Microsofts current view as of the date of this release.
Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of
Microsoft.
The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the
date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a
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