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 September 10th, 2008

FMCG COMPANIES IN RURAL MARKETS

INTRODUCTION
Fast Moving Consumer Goods (FMCG), also known as Consumer Packaged Goods (CPG), are products that
have a quick turnover, and relatively low cost. Consumers generally put less thought into the purchase of
FMCG than other products. The absolute profit made on a FMCG product is less; however they are generally
sold in high numbers. Hence profit in FMCG goods generally scales with the number of goods sold, rather
than the profit made per item.
The classification generally includes a wide range of frequently purchased consumer products including:
toiletries, soaps, cosmetics, teeth cleaning products, shaving products, detergents, and other non-durables
such as glassware, bulbs, batteries, paper products and plastic goods. The category may include
pharmaceuticals, consumer electronics and packaged food products and drinks, although these are often
categorized separately.
The Indian FMCG sector is the fourth largest sector in the economy with a total market size in excess of US$
13.1 billion. It has a strong MNC presence and is characterized by a well established distribution network,
intense competition between the organized and unorganized segments and low operational cost. Availability
of key raw materials, cheaper labor costs and presence across the entire value chain gives India a
competitive advantage.
The FMCG market is set to treble from US$ 11.6 billion in 2003 to US$ 33.4 billion in 2015. Penetration level
as well as per capita consumption in most product categories like jams, toothpaste, skin care, hair wash etc
in India is low indicating the untapped market potential. Burgeoning Indian population, particularly the
middle class and the rural segments, presents an opportunity to makers of branded products to convert
consumers to branded products.
Growth is also likely to come from consumer 'upgrading' in the matured product categories. With 200 million
people expected to shift to processed and packaged food by 2010, India needs around US$ 28 billion of
investment in the food-processing industry.
NEED OF FMCG IN RURAL AREAS
After years of growth derived primarily from the urban markets, the FMCG companies have now realized
that India lies in its rural villages. So much so that rural marketing has become the latest marketing mantra
of most FMCG majors. With extensive competition not only from MNCs but also from the numerous regional
players and the lure of an untapped market has driven the marketers to chalk out bold new strategies for
targeting the rural consumer in a big way. To gauge the extent of shift in focus of the FMCG giants just
sample this: recently Godrej Consumer Products Ltd (GCPL) did something that it hadn't done before; it
introduced smaller pack sizes of some of its soaps and put them on the market for Rs 5. And FMCG giant
HLL has just launched a green variant of Lifebuoy soap, which, it hopes will be a winner in the rural areas.
Also, don't be too surprised if you village folk having their hair washed and dyed as they are only taking
advantage of the live demonstrations conducted by Chennai-based CavinKare Products. So it is clear that
rural markets have caught the eyes of FMCG marketers and it is being targeted through experiments in a big
way.
Over 70% of India¶s 1 billion plus population lives in around 627,000 villages in rural areas. This simply
shows the great potentiality rural India has to bring the much-needed volumes and help the FMCG
companies to bank upon the volume±driven growth. Also, the rural market has been growing steadily over
the years and is now bigger than the urban market for FMCG¶s (53% share of the total market) with an
annual size in value terms currently estimated at around 50,000 crores. It is a definite boon in disguise for
the FMCG majors who have already reached the plateau of their business curve in urban India and are
desperately seeking new ways to increase sales.
To drive home the potential of rural India just consider some of these impressive facts about the rural
sector. As per the National Council for Applied Economic Research (NCAER) study, there are as many 'middle
income and above' households in the rural areas as there are in the urban areas. There are almost twice as
many 'lower middle income' households in rural areas as in the urban areas. At the highest income level
there are 2.3 million urban households as against 1.6 million households in rural areas. According to the
NCAER projections, the number of middle and high-income households in rural India is expected to grow
from 80 million to 111 million by 2007. In urban India, the same is expected to grow from 46 million to 59
million. Thus, the absolute size of rural India is expected to be double that of urban India. But despite the
high rural share in these categories, the rural penetration rates are low, thus offering tremendous potential
for growth.
Thus it becomes amply clear that rural India has to be the hot target in future for FMCG companies as it
presents a plethora of opportunities, all waiting to be harnessed. Many of the FMCG companies are already
busy formulating their rural marketing strategy to tap the potential before competition catches up. All
biggies in the industry be it HLL, Marico, Colgate-Palmolive or Britannia, are showing deep interest in rural
India. However not everything is all rosy and there exist some gray areas in the rural strategies also.
DEVELOPING EFFECTIVE RURAL MARKETING STRATEGY
The winning strategy is to focus on the core competency such as technological expertise to design specific
products for the rural economy. The most remarkable example in this context is the launch of sachets which
has transformed the rural market considerably as packaging in smaller units and lesser-priced packs
increases the product¶s affordability. Also companies like HLL and Nestle who have adopted this strategy
have benefited tremendously. Another case is of Britannia with its Tiger brand of low priced and
conveniently packaged biscuits becoming a great success story in rural markets.
Along with the cultural dynamics, the needs and latent feelings of the rural people have to be well
understood before launching products in rural segments. Marketers would do well to first understand this
and then designing products accordingly. For example, Cadburys has launched ChocoBix, a chocolate
flavored biscuit which is based on the consumer insight that rural mothers opt for biscuits rather than
chocolates for their children.
Another very important factor that needs to be looked at is the proliferation of spurious products. Rural
masses are illiterate people and they identify a product by its packaging (color, visuals, size etc.). So it
becomes very easy for counterfeit products to eat into the market share of established reputed brands. The
retailer also gets a larger profit on selling the counterfeits rather than the genuine products and hence is
biased towards the fakes. Brands such as "Jifeboy", "Bonds Talcum", "Funny & Lovely" etc., which are doing
the rounds of rural markets, pose considerable challenge to rural marketers.
The rural market remains quite price-sensitive and thus squeezing costs at every stage is of vital
importance. Some FMCG giants like HLL are in process of enhancing their control on the rural supply chain
through a network of rural sub-stockists, who are based in the villages only. Apart from this to acquire
further edge in distribution HLL has started Project Shakti in partnership with Self Help groups of rural
women. A very significant step for change could be an effort to directly tap the haats, mandis, melas and
local bazaars which provide an opportunity of promoting the brand in front of a large congregation of rural
consumers.
Finally an effective rural strategy for FMCG companies must include the use of traditional media for creating
awareness about their products in the rural markets. The traditional media, with its effective reach, powerful
input and personalized communication system will help in realizing the goal. The advantages of traditional
media which make it a powerful marketing communication channel are: accessibility is high, it involves more
then one sense, interest arousal capability is high and minimum cost. Brooke Bond Lipton India Ltd (BBLIL)
markets its rural brands through magic shows and skits.
Barring a few, notable exceptions, rural marketing in India is still about a van campaign, a badly-made
commercial, a few painted walls and the occasional participation in village haats and melas. But then, "rural"
means different things to different people: from 500,000 people for consumer durables, to less than 50,000
for fast-moving consumer goods. Still, it is heartening to note the increasing awareness of the importance of
rural markets - or, at least, of companies wanting to move beyond urban boundaries.
According to estimates by the Rural Marketing Agencies Association of India, the total budget for rural
marketing is only about Rs 500 crore (Rs 5 billion), compared to the over Rs 13,000 crore (Rs 130 billion)
allotted to mass media. This is grossly inadequate to cover the huge potential for different products in rural
markets. Of course, clients' reluctance to spend big money for bigger results in rural markets is because
there are no standard performance yardsticks for judging the efficacy of the rural marketing efforts.
Companies like Cavin Kare (Chik Shampoo, Meera Herbal Powder, Fairever Cream and so on), Anchor (100
per cent vegetarian toothpaste), Ghadi detergent powder and Power soap are proof that regional brands can
become brands to reckon with. And don't forget Nirma, the most enduring example of a brand that began as
a regional player and is now a giant.

COLGATE PALMOLIVE INDIA LTD.

COLGATE PALMOLIVE - CIBACA TOOTHPASTE

Client: Colgate Palmolive
Product: Toothpaste
Brand: Cibaca
COMMUNICATION STRATEGY
Pitched against low priced products using Colgate lineage and the resultant global quality assurance at the
same price point
A well planned mobile marketing activity, which included interactive product oriented game, an edutainment
film using well know TV stars of Karnataka, besides product sampling, sales and placement
Result
Awareness for the brand has increased multifold and is reflected in the spontaneous increase in sales.
TOOTHPASTE MARKET PICKING UP
The company had undertaken a 17% price cut in flagship toothpaste brand Colgate Dental Cream (CDC) in
the first quarter and a substantial price reduction of Colgate Cibaca in the second half. These reductions
affected about 65% of the sales in FY04. Despite the lower value growth due to price reductions, Colgate
has been able to grow volumes in the toothpaste segment in FY04. Toothpaste volumes grew by 3.5%
during the year as against an 8.3% decline in FY03. The growth trend in first five months of 2004 reveal a
robust 7.9% growth in volumes as against a 5.1% decline during the same period.
Successful launches
The company launched µColgate Herbal White¶ in the toothpaste range and µColgate Motion Kids¶ India¶s first
battery powered toothbrush for kids in the Toothbrush category during the year. New launches in the
personal care portfolio include Palmolive Aroma range of Toilet Soap, Liquid Hand Wash, Shower Gel and
Talcum Powder. These have also contributed to the volume growth.
Strategy
‡ Colgate plans to focus on strengthening dominance and reignite growth in core oral care business. The
strategy would be to defend and grow base business and improve share in fast growing LPP segment.
‡ The company plans to build preference for Colgate Cibaca by leveraging on µColgate¶ equity and matching
prices of competitors to aggressively to counter LPP threat. The company plans expand market by using
local press to communicate value and through micro targeting within key LPP states.
Over the long term, Colgate plans build a strong presence in emerging PCP (Personal Care Products) liquids
categories. While this is small segment, the company expects the category to grow sharply over the next 5-
10 years and it would emerge as an important business in future. Personal products currently account for
7% of revenues.
MARKETING MIX FOR COLGATE PALMOLIVE INDIA LTD
Colgate Palmolive is the market leader in the Indian oral care market, with a 51% market share in the
toothpaste segment, 48% market share in the toothpowder market and a 30% share in the toothbrush
market. Presently it is facing competition from no. 2 player HLL and more recently from small local players
(Meswak, Babool, Anchor ) and other MNC's such as Smithkline (Acquafresh ). The future strategy of the
company in Oral Hygiene Products for 2006-07 on the basis of 4 P's would be:
1. Products:
Colgate-Palmolive will provide the public with safe and effective products and will strive to produce products
that have the lowest practical impact on the environment. CP would come up with another strong brand
name other than Colgate and Cibaca. CP should also try to position some innovative toothpaste with a brand
name other than Colgate but under the umbrella of Colgate Palmolive. In toothpowder, it would endorse the
development of µColgate Ayurvedic Toothpowder' focused toward rural rich and consuming class. They
should come up sachets of these tooth powder and position toward rural population who buy in smaller lots.
For Urban rich and consuming class, CP would come up with the products on the basis of functional benefits.
E.g. CP would expand Colgate Herbal brand to herbal clove flavor, herbal lime and mint flavor etc. For
toothbrush, CP woulc concentrate on functional benefits and would launch different toothbrushes for
different age groups. I would also launch a special toothpaste and toothbrush for kids in the age group from
4-10 years.
2. Packaging:
To reduce the impact of our product packaging on the environment, we will work to improve the
environmental compatibility of all our packaging materials. Colgate endorses the worldwide hierarchy of
solid waste management: source reduction; recycling (including reuse); incineration; and land filling.
3. Price:
The price would largely be based on the competitor's price. From the niche products e.g. Colgate herbal,
Colgate Blue etc, I would charge higher premium than the generic dental white crème that would be focused
on consuming and lower income classes. The pricing would be done on the basis of price points and the
packaging would be customized on the basis of price points.
4. Promotion:
CP would be positioning Colgate dental white crème and toothpowder towards rural rich segment. For rural
consuming class CP would be endorsing Cibaca toothpaste. Most of the promotional expenses would be T.V.
media as it would have better reach to both urban and rural population by 2006-07. Apart from T.V., FM
radio for urban population and MW and SW radio would also be used for promotion towards rural population.
For urban population hoarding on national highways outside the metros would provide better eye catch.
5. Place:
CP would try to increase product penetration to rural population as by 2006-07 the rural population who is
rich and consuming class would be 209Mn which is not much lesser than urban rich and consuming
population of 253Mn people. CP would try to increase the wholesalers to smaller towns and would track the
distribution path so that they are covering all the village areas around the towns.
6. Facilities:
Colgate-Palmolive is committed to the health and safety of our employees and the communities in which we
operate, as well as the protection of the environment. We will establish and maintain programs for the
operation and design of our facilities that meet or exceed applicable environmental, health and safety laws
and regulations.
7. Business:

Colgate-Palmolive will consider environmental, health and safety issues in all significant business
transactions, including acquisitions, divestitures, discontinuance of operations, and entry into joint ventures.
We will also act in a responsible manner with respect to the environmental protection of the lands under our
management and ownership.
³COLGATE'S BRIGHT SMILES, BRIGHT FUTURES´
The Colgate Bright Smiles, Bright Futures Oral Health Educational Program worldwide was developed to
teach children positive oral health habits of basic hygiene, diet and physical activity. This Program also
encourages dental professionals, public health officials, civic leaders and most importantly, parents and
educators to come together to emphasize the importance of oral health as part of a child's overall physical
and emotional development.
Under this Program conducted by Colgate-Palmolive, India children in primary schools receive instructions in
dental care from members of the dental profession nominated by the Indian Dental Association. Education is
imparted with the aid of audio-visuals and printed literature created by the company. Free dental health
care packs, including samples, are also distributed by the company to encourage the practice of oral
hygiene.
Teachers Training Program is an integral part of the School Dental Health Program, conducted regularly
across the country to promote preventive dental health care.Colgate also has launched its first-ever online
school curriculum featuring fun and entertaining activities.
The Colgate top management met up with the Analyst community in Mumbai yesterday to discuss FY03
results. Managing Director Graeme Dalziel made a detailed presentation on the oral care category, Colgate¶s
performance and company¶s strategy for the business.
SLOWDOWN IN INDUSTRY
The oral care market degrew by 9% in 2002-03 in value terms. The urban toothpaste market witnessed a
3.8% decline, while the rural market degrew by 6.2%. An analysis of the degrowth trend revealed that
almost 69% of the drop in urban consumption was due to decline in consumption of toothpaste, while 31%
was attributed to partial shift of consumers from toothpaste to toothpowder. In the rural markets, 67% of
the decline was attributed to drop in consumption. 6% of decline was due to partial shift to tooth powder,
while almost 18% of decline was due to total shift to Toothpowder. Over 9% of decline in volumes was
attributed to consumers exiting from the category itself and moving back to traditional dentrifices.
COLGATE IMPROVES MARKET SHARE
Despite the slow down Colgate has managed to improve market share in all the three categories viz.
Toothpaste (+1.2%), Toothpowder (+1.1%) and Toothbrush. (+0.4%)
CHANGE IN MARKETING STRATEGY
Colgate has taken an average price cut of 17% on its toothpaste brand portfolio, in a bid to spur volume
growth in the category. This is a major strategy change as compared to the promotion driven marketing
being undertaken previously, which failed to generate the anticipated growth. Although adspend in absolute
terms has been lowered by 20% at Rs1.85bn, Colgate has managed to up its share of voice in the
toothpaste category from 43.1% in FY03 to 51.3% in FY03, reflecting that category ad spend have gone
down significantly.

HLL'S NIHAR COCONUT OIL

INTRODUCTION

The hair oil market is huge, valued at Rs 6 bn. Due to the varied consumption habits of consumers across
the country, where coconut oil and edible oil are interchangeably used, the size of the market is likely to be
higher than estimated. More importantly, the market is growing at an impressive 6-7% in volume terms
despite the high penetration level.
Usage of hair oil is a typical Indian traditional habit. It is perceived to offer benefits of nourishment, hair
strengthening, faster and better growth, and reduce the problem of falling hair. Hair oil is a very Indian
phenomenon. It is used as a conditioner and nourisher. There are two types hair oil available in the market;
coconut oil and non-greasy perfumed oil. Coconut oil comprises 2/3 rd of the total market and the balance
comprises the non-greasy perfumed oil.
Usage of hair oil is an everyday habit with 50% of the population out of which some perceive that
massaging the head with hair oil has a cooling impact. The penetration of hair oil is fairly high at around
87% and evenly distributed among the urban and rural areas. The major positioning platforms for hair oil
are purity, hair nourishing and more recently, non-greasy look. Coconut oil and perfumed oil accounts for
about 65% and 35% of market in volume terms.
Unlike shampoos or hair colors, which are products relatively new to the Indian psyche, the usage of hair oil
is a deeply ingrained habit with Indian consumers. Therefore, this is one product where the major players do
not have to fight either monetary or psychological barriers to usage. But this does not necessarily mean that
being a branded player in the Rs 1,300-crore hair oils market is easy.
Branded players account for just over a third of the total hair oil market. Players in the plain coconut oil
segment operate in a category where there are few entry barriers in place. Loose oils are priced on the basis
of input costs and availability, both of which are notoriously volatile. Since branded players have to grow at
the expense of the ubiquitous unorganised segment and a host of regional and local brands, it is difficult to
shield margins and selling prices from the vagaries of loose oil prices.
KEY OBJECTIVE
The main objective of Nihar coconut oil is to overtake the loose oil consumers in rural areas. It also aims at
being the market leader in rural market by overcoming other brands.
It is a quiet conquest by Hindustan Lever Ltd (HLL) in the rural coconut oil market. HLL's Nihar coconut oil
achieved a market leadership in the rural coconut oil market in October 2000, by displacing all-time leader
Parachute of Marico Industries.
As per market research firm ORG-Marg's retail audit for the rural coconut oil market, Nihar's market share
stood at 25.4 per cent in volumes in October, while that of Parachute was at 23.6 per cent. The total volume
of the rural coconut oil market is around 54,000 tonne, growing at 6-7 per cent annually. Even as HLL has
managed to scrape through the leadership position of the rural coconut oil market, it is still far from being
crowned the all-India leader in coconut oils.
NIHAR DISPLACES PARACHUTE IN RURAL COCONUT OIL MARKET
It is a quiet conquest by Hindustan Lever Ltd (HLL) in the rural coconut oil market. HLL's Nihar coconut oil
achieved a market leadership in the rural coconut oil market in October 2000, by displacing all-time leader
Parachute of Marico Industries.
As per market research firm ORG-Marg's retail audit for the rural coconut oil market, Nihar's market share
stood at 25.4 per cent in volumes in October, while that of Parachute was at 23.6 per cent. The total volume
of the rural coconut oil market is around 54,000 tonne, growing at 6-7 per cent annually. Coconut oil is a
relatively new area for the multinational, and HLL unleashed significant aggression in this market in the last
two-three years.
The multinational's strategy is simple: to upgrade loose oil consumers by offering low-unit price packs. The
Nihar low-price pouches launched early this year seem to have performed the trick. Pricing is a critical issue
in the branded coconut hair oil market where the consumption of low-priced loose oils is huge. So as to
tackle the pricing issue, HLL launched Nihar and Cococare in various price points in pouches, such as Rs
5.50 for 50 ml, Rs 10 for 100 ml and Rs 20 for 200 ml.
HLL believes that low-unit price packs will lead to substantial conversions of the loose oil consumers to
packaged and branded oils. This, the multinational feels, would also enable the company to gain a higher
share of the market. Rural and urban markets contribute equally to the overall Rs 500 crore coconut oil
market. HLL's portfolio of brands in this sector comprise Nihar and Cococare.
These together command a market share of about 20 per cent share of all-India coconut oil market. Marico's
flagship brand Parachute is the all-India market leader with a share of about 53 per cent. Thus, even as HLL
has managed to scrape through the leadership position of the rural coconut oil market, it is still far from
being crowned the all-India leader in coconut oils. Nihar's all-India share at the end of 1999, stood at 12 per
cent, as per ORG-Marg retail audit for the rural plus urban market.
The brand's share in the beginning of 1999 stood at 9.5 per cent. However, since this gain in share has not
really impacted Parachute's all-India market share, the share has been garnered through conversion of loose
oil consumers.
VALUE-ADDED HAIR OILS
Given the limited differentiation possibilities in the coconut oil segment, major players in the branded hair
oils market have been training their sights on value-added hair oils. This has spawned a range of product
innovations -- hair oils with herbal ingredients, non-sticky oils, light hair oils, and lately, dandruff solution
hair oil.
An entry into the value-added hair oils segment appears to offer quite a few benefits to the branded players.
One, with easier differentiation from the regional and local brands, establishing a brand identity is easier.
Two, this makes value-added hair oils less vulnerable to price competition from cheaper alternatives. Third,
value addition helps players command a price premium over the no-frills coconut oil brands.
Both herbal oils and non-sticky hair oils have been quite successful as product concepts. Dabur India's
Vatika hair oil, one of the first players to milk the herbal category through aggressive advertising, registered
a growth rate of 74 per cent in 1998-99. Dabur's hair oils business continued to grow at around 18 per cent
in 1999-2000. HLL's Clinic Plus non-sticky hair oil (which combines coconut oil and mineral oil) has also
been an unqualified success. While Parachute continued to remain the lynchpin of Marico's hair care
business, it was the value-added hair oils, such as Hair and Care, which clocked higher growth rates of late.
While Parachute's growth rate fell from 14 to 6 percent in the first half of 2000-01, Hair and Care's growth
rates improved from around 7 per cent to 23 per cent in the same period. HLL's Clinic All Clear hair oil and
Parachute Dandruff Solution has also entered the fray.
Nihar Perfumed Coconut Oil continued to grow well, while Clinic All Clear Dandruff Oil registered substantial
growth of more than 50 %. Nihar Amla Oil was also launched around the end of the year, to exploit
opportunities in this segment of hair oil.
NIHAR¶S MARKET SHARE
For Nihar coconut oil, the company has already established rural leadership. According to ORG-Marg figures
for market share in rural areas for 0ct 2000, Nihar is at 25 per cent as compared to Parachute at 24 per
cent. In December 99, Parachute was at 28 per cent as against Nihar at 15 per cent. To increase urban
penetration, the company is changing the imagery of the product by changing the product packaging. The
200 ml bottle is much sleeker and contemporary.
MARKETING MIX FOR NIHAR COCONUT OIL
1. Product: Packaging innovations
Nihar, India's only double filtered coconut oil has made a change in packaging and logo, which is innovative,
convenient and vibrant. The logo lettering is now in a fresh green colorand sports a leaf over the brand
name. Nihar has consistently been bringing innovations to its consumers, it was the first to introduce the
wide mouth jar and pouches packaging.
In keeping with Nihar heritage, the new packaging is part of Nihar¶s constant endeavors on improvising and
providing quality to our consumers. The tamper proof jar has been introduced with grooves on the side for a
firmer grip giving the jar a more feminine aspect. The flip top tin has been designed for convinience in
pouring out the oil; the wide mouth jar can be used in different climatic conditions. The essence of the new
packaging is to bring about practicality in daily usage of the Nihar coconut oil.
The range of double filtered Nihar coconut oil includes:
‡ Flip top tin, available in 200 ml and 500 ml
‡ Tamper proof cap, available in 100ml, 200ml, & 500 ml with grooves on the side for an easy hold when
oily.
‡ Wide mouth jar available in 200 ml and 500 ml
‡ Pouches available in 50 ml, 100ml and 200 ml
2. Process of preparing the Double filtered Nihar coconut oil
The double Filtration process involves the production of filtered coconut oil from copra. This is done by
downsizing the copra, which is then passed through a cooker and steam heated for facilitating oil release.
The copra is then crushed at a higher pressure. The final step in this stage involves sieving the oil and parts
of the crushed copra through a screen. This still murky oil is allowed to partially settle in flat-bottomed
collection tanks. In the second stage the filtered coconut oil is mixed with special quality silica and
recirculated, this continues until the required clarity is achieved. This filtered oil with adequate purity finally
goes to the packaging line.
Nihar has also migrated to low unit packs to rope in new users. HLL has launched 100 ml pouches of Nihar
priced at less than Rs 10. Apart from making the product more affordable to mass market consumers, the
100 ml pouches are cheaper on a per ml basis than the larger bottles and flip top packs. This is likely to
bring in new users from the loose oil segment.
3. Pricing
To tackle the pricing issue, HLL has launched Nihar and Cococare in various price points in pouches, such as
Rs 5.50 for 50 ml, Rs 10 for 100 ml and Rs 20 for 200 ml. HLL believes that the low-unit price packs will
result in upgradation of the loose oil consumer to this brand, and enable the company to gain a higher share
of the market.
For example, Nihar's small packs in AP has led to the brand's market share gain in this state from a
marginal 2% in April to 35 %.This example is being replicated by the company in each of the states where
Nihar and Cococare draw large consumption. The company feels there is enough room for brands to gain
share by upgrading loose oils users.
The price of copra, the key input in coconut based hair oils, has been a key factor determining the fortunes
of the major players in this segment. The continuation of the present price trends in copra would probably
determine the near term financial performance of the large players in the plain hair oils business. On this
count, there appears to be no near term cause for worry. A large part ofthe decline in copra prices is due to
the substitution of copra by cheaper imported palmolein.
4. Place ( Distribution)
HLL has a very good distribution network. Hindustan Lever has leveraged the micro-credit model to expand
its rural market from its present 40 per cent penetration. Leveraging the micro-credit model to expand its
rural market, it is piloting `Project Shakti' -- its five-month-old marketing initiative involving women
belonging to micro-credit self-help groups (SHGs) in the Nalgonda district of Andhra Pradesh.
The project, with an obvious `win-win' partnership potential, involves women from SHGs turning into direct-
to-home distributors for HLL in their area, thus helping the company expand its rural market from its
existing 40 per cent penetration in villages with population of over 2000. For the women, it means income
generation without the headache of starting their own venture and becoming vegetable vendors, fish
vendors, pan shop owners, etc., which has generally been the micro-credit model to date.
Andhra Pradesh was obviously chosen for the pilot project as 20 per cent of its rural population is covered
by the micro-credit model. The micro-credit concept, that impacts 45 lakhs women belonging to 3.33 SHGs
in the State, creates wealth for the members of the groups and helps them better their lives and alleviate
poverty. The micro-finance collected in the State, through savings as well as institutional loans, is around a
whopping Rs 800 crore.
For the project, 50 SHGs closest to the highway in Nalgonda district were identified. These are covered by
three Mutually-Aided Credit Thrift Societies (MACTS), which act as semi-distributors in the project. MACTS,
which generally consist of 14 to 15 SHGs, are federated into a co-operative and work in close tandem with
the SHGs. In fact, the project has had several interesting spin-offs. One of the MACTs distributing HLL
products has started its own supermarket, while another is shortly purchasing a vehicle for its distribution
network.
The investment opportunity is relatively risk-free and high on return. HLL is committed to providing the
necessary training inputs to these groups on the basics of enterprise management which the groups can
then use to enlarge their initiatives.
5. Promotion
Nihar attracts a large consumer preference in Bihar, Uttar Pradesh, Madhya Pradesh, Rajasthan, Andhra
Pradesh and Bengal. Promotional activities are region-specific and locally flavored to suit the brand's
requirement in its area of strength.
The customers in the rural area are very price sensitive. Great emphasis is laid on the price factor and so
they advertise keeping in mind the price. A lot of emphasis is given on the price and they also compare the
product with the local brands and how it is superior in quality from the other available local brands.

Nihar does advertise in the rural area but they don¶t use much of newspaper as there is a very high level of
illiteracy in the rural area. They do use advertising through T.V. Nihar's "kudrat ki shakti" ad clicked in the
market place as it was distinctly different to the usual hair oil ads, HLL feels. But that is also not on a large
scale as the T.V hasn¶t yet reached the interiors of rural areas.
PROBLEMS FACED BY NIHAR
‡ Strong competition from other players in the market, especially Parachute of Marico industries.
‡ Pricing is a critical issue in the branded coconut hair oil market where the consumption of low-priced loose
oils is huge.
STRENGTH OF NIHAR
‡ Nihar can gain market share from conversion of loose oil consumers. The strategy is toupgrade the loose
oil use to Cococare/Nihar by offering small pack forms, which are affordable.
‡ Nihar has a very strong distribution network, so it can reach more rural areas with its help and cover the
market.

CONCLUSION

In a very short period of time Nihar has been successful in gaining control over the urban market as well as
the rural market. With the help of its strong distribution and its continuous innovations to match the
consumers¶ choice it can continue to maintain its leadership in rural market.

CHENNAI-BASED CHOLAYIL GROUP

³THE MEDIMIX SOAP´

INTRODUCTION
Medimix has a large user base among the SEC B and C segments and in rural areas in the 30-plus age
group. They are trying to widen its usage by bringing the SEC A segment into their fold. They want to make
it a mass, urban and young brand. This is because it has takers among older consumers who have seen
through the myth of instant and cosmetic results. They know the long-term benefits of Ayurveda. But this
needs to be communicated to a younger audience and they have succeeded in doing that with the recent
campaigns.
The company's aggressive communication strategy has been one of the key factors behind the growth.
Communication has really made the company grow to what it is today. It had a good product, but they
managed to spread awareness and widen its use in the early nineties when the cable and satellite television
arena opened up. Though they were small then, they used to spend nearly 25 per cent of the turnover on
communication and marketing. Now this has settled to around 15 per cent. But it would continue to follow a
communication-led strategy. They have been very meticulous in their approach and they research all their
ads by getting their agencies to test them on various focus groups before launching them.
When VS Pradeep took over the reins of this company in 1983, it had a turnover of less than Rs 1 crore.
Today it stands at Rs 200 crore. It was then a single product company with one brand, Medimix. Today it
has 12 brands in their portfolio. It was only a south-based company; today it is a national entity. Six years
ago they headed west by tapping Maharashtra and two years ago they went completely national. Today they
have 1,200 distributors across the country. In fact, their penetration in the south is as high as 80 per cent.
In Tamil Nadu alone, in terms of penetration alone, Medimix is second only to Hindustan Lever's Hamam.
Coca-Cola is using their distribution network to distribute its soft drink concentrate brand Sunfill in the
south. That is because its own network reaches only those places where soft drinks are retailed and not to
those small kirana stores in the interiors where they reach.
All other players are talking of a complete health platform today; they have always talked about holistic
healthcare. They widened our user base through our communication strategyThey started off by telling users
of solutions to their specific problems. For instance, they started off by talking about how the soap tackled
the problem of prickly heat in summer as well as pimples and dandruff. Thus, they concentrated on each
problem separately and communicated the benefits of the soap.
Thereafter, they widened the strategy by placing the soap on a value-for-money platform and said that this
soap was a one-stop-cure for a range of health-related problems. Now, they have further broadened this
plank to include the whole family and they are saying the soap offers total health protection and addresses
each of your individual needs.
Their financial targets would be to build their organisation to a Rs 1,000-crore entity in the next five years.
This will be done by growing in the categories they are present in and eventually by getting into new areas
of growth.
THE RIGHT MIX
MEDIMIX AYURVEDIC SOAP FROM THE CHENNAI-BASED CHOLAYIL GROUP, BUILDS ITS SUCCESS ON A
MEDICAL PLATFORM
Soap maker Medimix, from the Chennai-based Cholayil group, is the maverick marketer that got its product
and marketing mix just right. The company's success is reminiscent of Nirma's in the west. Its revenue rose
metroically from Rs. 50 crore four years ago to Rs. 200 crore last year (2001) on sales of its ayurvedic soap.
Besides, it got an ORG rating of number nine, among soap categories on a national basis with minimal high
decibel advertising, no sexy packaging, no glamorous film star endorsements and no compromise on its
shape, perfume or colour in order to bag bulk orders from hotels.
Six plants of the Cholayil group make 1.5 crore cakes of soap, each weighing 75 gm and 30 lakh cakes of
the 125 gm variety. The soaps are made manually, without the use of power and even the cutting of the
bars into cakes is done by hand-operated hydraulic cutters. However, the company plants to set up a state-
of-the-art unit in Goa. "Once production starts there we will make 1,000 cases per month and establish a
supply beachhead to serve the northern market," says K.H.S. Manian, Vice-President, sales at the company.
The story of Medimix is the evolution of a home-grown product... from idea to research to manufacture,
packaging, distribution and marketing, all done by a family proprietary concern. Most important, the
company has managed to developed a brand on its own terms. It all started with Dr. V.P.S. Sidhan (who
traces his bloodline to the Cholayil Tarawad of Kerala, a family lineage of ayurvedic vaidyans, followers of
saint Narayana Guru), who served as assistant medical officer with the Southern Railways. Sidhan had
trained for his DMS at the Kilpauk Medical College and so ayurveda took a back-seat until his retirement. His
medical experience showed that chronic ailments, especially skin conditions, defied allopathic remedies and
post retirement, he focused on finding cures through ayurveda. His work with Viparthy Oil (extract of wild
ginger) and its efficacy in treating skin diseases yielded promising results.
Now all he needed was a better vehicle to overcome the oil mess as an applicator.
So, Medimix soap was born. Sidhan's soap was made with 18 herbs in a coconut oil base in the backyard of
his Chennai Cuoolamedu house. The firm was incorproated in the name of Sidhan's wife Sowbhagyam. She
also doubled up as chief manufacture! In 1969, Sidhan launched the Medimix brand as a total ayurvedic
skin-care soap with just Rs. 500 as seed capital and lots of goodwill from the medical fraternity and
chemists network. Sidhan's soap and its efficacy spread through actual-user endorsements. "We priced it at
85 paise at the time and today it sells for Rs. 9.50," says Manian. There are five plants, one in Pondicherry,
two in Chennai, one in Tada in Andhra Pradesh, one in Bangalore and one in Viilupuram, to cater exclusively
to hotel bulk orders." According to the July-September 2001 ORG figures of volume in tonnes of the top 25
brands of soap on a national basis. Medimix at 2625.3 tonnes is way above Mysore Sandal, Margo, Nirma,
Jai, Cinthol Fresh, Pears, Lux International skin care, Liril and Dettol. In the south zone alone it is the sixth-
highest seller with 1,873 tonnes.
What is the strategy that worked for Medimix in a bubble-filled soap arena in which multinational companies
such as Hindustan Lever Limited tower above the rest of the market? Manian unabashedly says that his
group had to run all existing and considered marketing wisdom on its head. "While FMCG (fast moving
consumer goods) products usually take off in the urban centres, and then spread through the hub format,
Medimix was pitched in the villages first," says Manian. "We targeted the village kirarmiuala, our best friend
and local influencer of decisions so far as buying habits go. He accepted the merits of Medimix as an
ayurvedic product. When he was convinced, his customers got convinced. The only alternative was
Chandrika soap, which had adopted a direct marketing approach. We used to attend numerous village melas
and talk to the people. We went all over India only two years ago. Today, of the three lakh tonnes of soap
sold, ayurvedic soap comprises 7 percent, of which we have 3 per cent."
Medicated soap that is 100 per cent handmade is exempt from tax and rural consumers seem to be
attracted to the medical qualities of the soap far more than they are to the same qualities in a cosmetic,
according to Manian. He says that when a villager visits a city he asks for Medimix soap by name. No offers,
no schemes, no inducements. As Chandrika soap was following the monopoly of direct distribution. Medimix
decided to woo the stockiest and distributors and claims there are 25-year-old loyalties here. "From 1969 to
1990 growth was slow," says Manian. 'But when S. Pradeep joined the company as managing director the
firm took off in just four years."
It is Pradeep's idea to target hotels. A firm decisions were taken that Medimix would aggressively market to
over 3,000 small hotels all over India, even in small towns. Pradeep says he was pleasantly surprised to find
that even foreign tourists to places such as Pondicherry were impressed by the medicated quality of
Medimix. "We decided that we would not compromise on the packaging or appearance or the perfume or
colour of the soap to gain entry into five-star hotels. Hotels will never buy at the maximum retail price
(MRP), so we supply at cost. What's more, we even manage the inventory for them."
While Medimix has done well, the company's brand extension, Vrinda Tulisi Soap failed and is being
relaunched with a changed perfume and translucent appearance. Meanwhile, Manian is focusing on the
Indian community in the Middle East, where he believes Medimix can command loyal customers. The
product is exported to Brazil and Italy, as well. "Even in the Indian market, there is a 50 per cent untapped
potential," he says. "We have plans for sandal soap, Viha, and a herbal Ziva shave cream. People are
turning to ayurveda in a big way.´
"We have the research and knowledge capabilities to turn out more ayurvedic products and build on our
current marketing strength. In the past five years our adspend has grown to Rs.30 crore. We conducted an
ayurveda Congress in Hyderabad and got an impressive response."
Medimix has proved that it is not always glitz and glamour that sells products... a back-to-your-roots plank
that espouses natural products appeals to the average Indian.

NIRMA

MODEST BEGINNING
A brand that was to become a model for other budding entrepreneur had very humble beginnings. At the fag
end of the sixties, Karsanbhai Patel, a 25-year-old chemist manufactured detergents at his home in
Ahmedabad. The detergent named Nirma, after his daughter Nirupama, was cycled to retail outlets. Since its
very inception, Karsanbhaihad his finger on the pulse of the people as he realized the need for a cheaper
detergent. Hence, he sold the detergent for Rs. 6, one-fourth of the price of similar products then available.
THE 4PS OF MARKETING
During that period the detergent powder category belonged almost entirely to Unilever's Surf. Launched in
1959, Surf grew in the market and became the benchmark in the eyes of both the housewife and
competition (which was then limited to three wholly Indian manufacturers Godrej, Tata and Swastik).
Common opinion prevailed that a quality detergent, had to be a blue powder packed in a colourful carton.
But Nirma was launched as a white coloured product, packed in pouches sealed at the top, with no colour or
design sophistication on the pack.
1. Packaging:
The attractive feature was to be the price-around 35% of Surf!
2. Price:
Soon the brand began to sell like hotcakes and Nirma's market share grew from 0% in 1976 to 61.6% in
1987. It soon pushed HLL over the top. Nirma also dared to break the "rule" that a packaged, especially
advertised brand needed the paraphernalia of branch offices, area managers, and sales representatives in
order carry it through a wide and complicated network. Instead, Nirma went in for what the West would
have called a 'no-frills', approach not just in the product formulation and cost elements, but also in the all-
important sales, distribution and organisational arrangements.
3. Planning:
With one of the most comprehensive and widespread distribution network, Nirma reached into the very
heart of India. In the process, it pioneered rural marketing in India-another reason for its astounding
success. In the early 1980's despite the fact that 70% of India's 750 million lived in rural areas, big MNC's
avoided them for the simple reason that it was difficult to penetrate. Nirma's success in rural India also
dispelled the myth that rural consumers are poor and do not have the disposable income to buy consumer
goods. Nirma's policy of manufacturing a low cost "value for money" product was also aided by the fact that
Nirma operated in the small-scale sector. This helped it save an enormous amount of excise duty that
multinationals had to pay on every kilo of detergent produced. This prevented MNCs from pulling down
prices to a level attractive enough for the middle and lower-middle classes, the bulk segments for Nirma
sales. Understanding the economics and rules of the rural game, Nirma identified that expensive advertising
had no place in a market where the buyer was too price-sensitive.
4. Promotion:
Nirma used radio, posters, banners and mobile vans among others as better media options. It was also one
of the first major advertisers on the National Network, a fact borne by its jingle (Nirma Detergent tikia, iske
jhaag ne jaadu kar diya), which still generates instant recall. When you hear the all too-familiar tune
Washing Powder Nirma, you instantly know what it is talking about. The title 'Nirma Girl' going round and
round on her feet and her white dress rising fluff too made for a strong mnemonic for the brand. This stood
up to Surf's Lalitaji's "samajhdari."
SETTING THE PACE
By the early 1980s the burgeoning sales of Nirma reached a rate of growth that was nearly thrice the
industry average. In the past few years while the industry had been growing at the rate of 15 per cent
annually, Nirma's growth had been at least 30-35 per cent. In a swift, single move, Nirma shattered the
myth of "economy at the cost of quality."
SUCCESSFULLY DIVERSIFYING INTO PREMIUM BRANDS

Once it had positioned itself as the largest selling detergent, Nirma moved on to becoming an FMCG. As the
first step it changed to a soaps & detergent company. They said that Nirma would stay successful only as
long as it remained within the confines of economy priced detergents. But that was not to be. Nirma's foray
into the premium brand segment, in cakes and detergents turned out to be a repeat success story. Nirma is
today ranked among India's top 20 .most distributed brands. It has built up a 30% market share in the
premium detergent segment and also achieved greater than 20% share, in less than two years, in the
premium soaps market.
Today Nirma has diversified into personal care market with Shikakai, Beauty Shampoo, toothpaste and has
also launched the Nirma brand of iodised salt.
NIRMA-PROFITS AND POSITION (AT HOME AND ABROAD)
Nirma's products over 800,000 tonnes of detergent and over 80,000 tonnes of toilet soaps annually are
consumed by over 250 million customers, through a wide network of 400 distributors and about a million
retail outlets.
It ranks No.2 in toilet soaps; but mainly, in just seven years of marketing soaps, Nirma sold more volumes
than the others had in 25 years!
In international markets too, such as Bangladesh, Nirma has left behind both, Unilever and P & G and now
plans to export detergents to Russia and the Middle East.
MOVING FORWARD THROUGH BACKWARD INTEGRATION
By manufacturing their own raw material, in the form of Linear Akyl Benzene (LAB) and Soda ash, Nirma
offers more value to its buyers. The Rs. 4.5 billion LAB manufacturing plant at Savli (the most modern in
India and the second best in the world), was set up in minimum time and cost once again showing astute
management skills. It also has the largest soap manufacturing facility in the country, under a single roof. A
state-of-the-art packaging plant (another first in Gujarat) catering to a staggering 1.2 million polythene
bags and 6 million wrappers, daily!
ECO-FREINDLY AND ENVIRONMENTALLY SAFE
At the very outset, Nirma was a phosphate-free detergent, making it eco-friendly. A detergent by-product,
Spent acid, is not released into the environment, but used as raw material in the SSP fertiliser unit. At the
Mandali complex, alone, 1,00,000 trees can be found on a 125 acre campus.
NIRMA - SWOT ANALYSIS
Strengths:
Strong Brand equity. Nirma is a Rs. 17 billion-umbrella brand offering consumers a broad portfolio of
products at multiple price points in the Detergents, Soaps & Personal Care market.
Produces a range of industrial chemical products which primarily serve as raw material or intermediates for
Soaps and Detergents business.
Market leadership in detergents and fabric wash and second largest player in toilet soaps.
Wide distribution network.
Weakness:
High interest burden.
Less presence in premium segment.
Lacks global tie-ups and thus finding it hard to tap export markets.
Opportunities:
Exports
Acquisitions for strengthening its distribution tie-ups.
Entry into other categories like shampoos, toothpastes and fabric whiteners.
Threats:
MNCs coming, to India particularly in Toilet and Soap industry. Emergence of small but strong regional
players.
Nirma as a brand has been able to etch a niche for itself in the face of intenseMNC competition. It has not
only emerged victorious in its core competency, detergents, but has also successfully moved on into newer
products. Nirma's achievement is surely something about which an Indian can be proud of, a brand that has
lived up to its catch line; Better Products, Better Value, Better Living!
THE MAN BEHIND THE BRAND
A man of exemplary vision and extraordinary courage, Mr. K. K. Patel had his finger on the proverbial pulse
of the rural India, from the very beginning. He is the stuff that legends are made of. The Wall Street Journal,
The Economist, Discover India and the Economic Review have all featured him at some time or the other. A
marketing wizard, humanitarian and entrepreneur par excellence, his marketing expertise forms the basis
for case studies at Business Schools.
Mr. K.K. Patel firmly believes that a person who has received a lot out of life needs to give something back.
One among the many contributions has been the Nirma Memorial Trust that takes care of deprived women
in Gujarat. The Nirma Foundation, set up in 1979, has donated millions, within the state & outside, for
schools, colleges, temples and social institutions.
The best reward of all for Mr. K.K. Patel, as he often says continues to be "the smile on the face of a
satisfied buyer." He built the brand, Nirma, from scratch, took it from strength to strength and, in the
process, pioneered rural marketing in India. The result being one of the most comprehensive and
widespread distribution networks in the country. Housewives swear by it, retailers stock it, unfailingly, and
brand loyalty continues to increase.
Nirma has arrived and has truly become a household name, in every sense of the term.
Commenting on his success the in September 10, 1988. The Economist wrote: "Rarely does a small
manufacturer in a developing country take on a big multinational and win. Mr. K.K. Patel has done it in
India, taking three-quarters of Hindustan Lever's potential market from it."

BRITANNIA INDIA LTD (BIL)

INTRODUCTION
Britannia India Ltd was incorporated in 1918 as Britannia Biscuit Company Ltd and currently the Groupe
Danone (GD) of France (a global major in the food processing business) and the Nusli Wadia Group hold a
45.3 per cent equity stake in BIL through AIBH Ltd (a 50:50 joint venture). BIL is a dominant player in the
Indian biscuit industry, with major brands such as Tiger glucose, Mariegold, Fifty-Fifty, Good Day, Pure
Magic, Bourbon etc.
The company holds a 40 per cent market share in the overall organised biscuit market and has a capacity of
300,000 tonne per annum. Currently, the bakery product business accounts for 99.1 per cent of BIL's
turnover. The company reported net sales of US$ 280 million in 2002-03. Britannia Industries Ltd (BIL)
plans to increase its manufacturing capacity through outsourced contract manufacturing and a greenfield
plant in Uttaranchal to expand its share in the domestic biscuit and confectionery market.
Britannia Industries Limited (BIL) has emerged as one of the largest food companies in India by 1999.
According to a survey conducted by ORG-MARG and A&M, Britannia was the fifth most popular brand in
India in 1997 and was the only brand belonging to the food category to figure in the top 10. A strong brand
name, superior quality products and an enviabledistribution network had helped BIL become the market
leader with 40% share in the Indian biscuit market.
The company has rationalised its product portfolio, pruning the number of brands from 35 to 25, so that it
can devote greater attention to key businesses.
In 1998, the company moved into the mass market for biscuits introducing low-priced varieties under the
umbrella brand, TIGER.
The success of this brand has enabled Britannia expand its market share in the "Glucose" biscuit market
from 10% to over 20%. While growth rates in the mid-priced and premium biscuits have flagged, it is TIGER
which has kept Britannia's biscuit business roaring.
BRITANNIA PLANS TIGER VARIANT
BRITANNIA Industries Ltd to planning add another flavour to its existing Tiger brand of products following its
success story in the rural areas
Earlier, with its two previous glucose biscuit brands -- Glucose D and Circus -- it had only 10 per cent of the
market-share. But the single-minded effort of conceiving and promoting Tiger in the mass rural market has
paid dividends. Mr Tiwari spoke about the distribution channels that have brought results in the rural
market. Apart from stockists and sub-stockists, Britannia has used traditional haats and melas to promote
the Tiger brand. It has made the ongoing Kumbh Mela a major promotion and sales outlet.
Whenever they come to know of a major mela or haat, they ensure that their brand is stocked in large
quantities, In fact, low cost distribution channels are one of the main challenges in rural marketing as
extensive and sparsely populated areas have to be covered for the desired results. ``Corporates who want
accurate rural market research to be done need to be aware that the costs arehigh, the time taken is more
and productivity is low,'' said Mr Diwakar Srivastava, Research Manager, A.C. Nielsen. Mr Srivastava, who
has been involved in rural market research in North as well as South India, believed that penetration of
products was higher in the South due to better road infrastructure, larger areas under electrification and
higher literacy levels.
Market share:
Britannia-43%, Parle-33%, Bakemans-11% and others 13%.
RURAL MARKET - A WORLD OF OPPORTUNITY
According to a National Council for Applied Economic Research (NCAER) study, there are as many 'middle
income and above' households in the rural areas as there are in the urban areas. There are almost twice as
many 'low middle income' households in rural areas as in the urban areas. At the highest income level there
are 2.3 million urban households as against 1.6 million households in rural areas.
Britannia Industries launched TIGER biscuits especially for the rural market. It clearly paid dividend. Its
share of the glucose biscuit market has increased from 7% to 15%.
Today TIGER is a Rs. 200 crore brand with a market share of 24%. Having grown at 25% to 30% in the past
growth is fast slowing down.
TIGER has been positioned as a nutritional product with the new logo being "EAT HEALTHY THINK BETTER".
The high nutritional value includes carbohydrates, proteins, calcium, etc.
The company's latest offering is "Britannia Tiger Chai Biscoot". The product has been launched in
Maharashtra, West Bengal and Karnataka on the flagship "TIGER". The TIGER brand currently has four
variants including TIGER Cashew Badam, TIGER Protein, TIGER Coconut and now Chai Biscoot.
Britannia with its TIGER brand of biscuits with its low priced and convenient package products designed for
the rural masses have been other pioneers in rural marketing. Thus, Britannia has been able to derive more
than 30% of their revenues from rural market.
THE BRITANNIA TIGER LAGAAN MATCH
This was how the campaign took place:
You needed to purchase a 100 gm. Pack of TIGER biscuits for which you will get a special "Britannia Lagaan
Booklet". 10000 early birds will win a prize. There is also the possibility of being selected in the team that
will play against the "Lagaan XI" team. Britannia pumped in around Rs. 2.5 erodes to ensure the success of
this promotional offer. Analysts say that there was an incremental 20% jump in sales when the scheme was
on.
This promotion was done in both the rural and urban areas, thus it not only gave the company an increase
in the sales but also gave the brand and the company recognition.
THE BRITANNIA TIGER BACHAO AANDOLAN
This was conducted by Britannia Industries with a view to reach its rural customer and also the target
segment. This took place in the year 1998 when the company undertook the responsibility of protecting the
tiger community hand in hand with the forest department of Gujarat, MP, etc. This was done by selecting 12
kids who were interested in the campaign. The children were selected from a village in Rajasthan. The
campaign is still being carried out by the company and is one of the successful ones. It has become a social
responsibility of the company.
HOARDINGS
There are hoarding, which are put up by the company in the rural areas. The hoardings are mostly put up
with complete information regarding the product. The information is given in the local language in order to
let people know about the product. The hoardings also have the mascot tiger which emphasises a strong
healthy individual.
T.V.
The various ad campaigns throughout the country are done by preparing a single advt but the language in
which it features is according to the regional language of that state. The ads include famous personalities
like Saurav Ganguly. The ads mainly focus on the children and emphasise a strong diet for a healthy mind
and body.
School children in rural areas are often given small packs at a confessional rate and at times they are
distributed as free samples.
P¶s OF TIGER BISCUITS
1. Pricing & packaging:
The product is specially designed for the rural market and the economy class.
Packing Price
250 gms Rs. 10
100 gms Rs. 4
75 gms ± coconut Rs. 5
The product is priced very low giving equal importance to quantity and price both of which are important
features for the success of a product in the rural market.
Britannia TIGER has been able to meet both the norms as mentioned above and has met with roaring
success in rural areas.
As the definition goes, the amount that the consumer is ready to pay for the service granted is what is price.
This is very true in case of TIGER biscuits. An entry into the market was made only after studying the
complete details and profile of the market and the result was a total success.
2. Packaging:
The products are packed in airtight plastic wrappers in an attractive bright red and yellow colour, which
catches the eye and is an important feature to market a product in rural areas. The important feature is the
energetic tiger shown on the pack, which emphasises good health, comes your way with Britannia TIGER.
The packaging also gives complete details of the price, packaging date, ingredients and the nutritional value.
A complete plant product, it is denoted by the green dot. Since the targut is the economy class and the rural
segment, the main feature is thai Britannia TIGER also features the product name in Hindi.
3. Place:
The distribution network is very physically powerful.

Manufacturing Plant
Location: Andheri. Outsourced to Oasis Enterprises
C & F Agent: At district level in various states of India
Wholesaler: At taluka levels in various states
Retailer: Retailers in villages are supplied by the wholesaler at the taluka level
Final Customer
4. Positioning:
Positioned mainly for the rural segment and with a new slogan "Eat healthy, think better", as a brand of
premium quality with factors pertaining to health and needs of the consumer being the main factor.
PROBLEMS FACED BY TIGER
Competition:
From local players in many states who infringe with low quality products and similar packaging. Since the
rural customer depends mainly on the packaging available, it is easy for competitors to sneak in the market
affecting the market share of TIGER.
Saturation:
Experts have said that TIGER has reached saturation in its PLC. Thus a decline is possible in the near future
resulting in decline of the company share of the whole.
³BRITANNIA LOOKS BEYOND BISCUITS´
Bakery major Britannia Industries is planning to "go beyond biscuits'' Nusli Wadia, Chairman, said.
BIL has a presence in biscuits, breads and cakes mainly with a 37 per cent market share. Mr. Wadis said the
company's future growth could be either through acquisitions or through an organic growth. Its new
manager Vinita Bali said BIL would ramp up its distribution network by tapping the malls. She said Britannia
now had six power brands each exceeding Rs. 100 crore in sales. She said exports and rural marketing were
the two thrust areas and BIL, which penetrated the rural market riding the Tiger brand, was now planning to
take its upmarket biscuits and tiffin cakes into rural areas.
Addressing shareholders, Mr. Wadia said amid steep increases in prices of agro-products, the main raw
materials; it had launched a strategy of forward buying of commodities through commodity exchanges as a
hedging mechanism. Alongside, it was also implementing 14 projects aimed at improving productivity,
bettering recipes and toning up logistics. A further VRS was proposed to trim the 2,500 workforce.

CONCLUSION

In the end it is certain that FMCG companies will have to really gain inroads in the rural markets in order to
achieve double digit growth targets in future. There is huge potential and definitely there is lot of money in
rural India but the smart thing would be to weigh in the roadblocks as carefully as possible. The companies
entering rural market must do so for strategic reasons and not for tactical gains as rural consumer is still a
closed book and it is only through unwavering commitment that the companies can make a dent in the
market. Ultimately the winner would be the one with the required resources like time and money and also
with the much needed innovative ideas to tap the rural markets. A mention of rural India may conjure up an
image of abject poverty in the minds of many people. This, however, does not hold true in the case of a few
fast moving consumer goods (FMCG) companies that have over the years been giving their rural operations
a renewed thrust. Why would these companies be tapping into the rural markets in the first place?
First, let's take a look at the distribution networks of three leading FMCG companies in India - Hindustan
Lever Limited, Colgate Palmolive and Britannia. These three companies are market leaders in their core
areas and much of their success has to do with the intricate marketing networks they have developed over
the years. Hindustan Lever, as would be expected, has the largest reach in terms of the markets serviced.

Colgate, on the other hand, has adopted a concentrated approach by focusing on fewer markets.

Britannia, compared to the first two, has a much smaller reach. Colgate and Britannia now derive 35% and
30% respectively of their turnover from rural markets.
Britannia and Colgate, apart from Hindustan Lever, are the only FMCG companies in India that derive over
30% of their revenues from rural markets. Britannia has rejuvenated its rural thrust by the launch of Tiger
biscuits, while Colgate has been attempting to woo the rural masses by offering low priced products in
convenient packaging.
The success of these companies has as much to do with understanding the psyche of the rural family as it
have to do with a rural distribution network. A typical rural family is a price conscious consumer and this is
where the key to success lies. Hindustan Lever, for example, extended its strategy of volume driven growth
into rural markets and met with much success. Britannia on the other had launched Tiger to take on the
existing economy brands in the market.