Jaclyn Alkhatib

Phone (303) 913-0770

Email: jaclynalkhatib@yahoo.com
www.linkedin.com/in/jaclynalkhatib

Summary
Exceptionally detailed, organized, and highly articulate professional with a unique ability to
manage multiple projects simultaneously. Proven competencies as a leader with the ability to
empower others and streamlined office operations. Deliver outstanding results, leading to
increased levels of responsibility and recognition.

Professional Experience
KinetaCore and KinetaCare, CO

2012-August 2015

Director of Operations/ Administration, Clinic Manager

Extensive experience sourcing, hiring and retaining high-performing individuals by

implementing a thorough selection process, high-quality training and an ongoing
mentoring system. Ability to identify highly motivated, results-driven staff members and
provide professional development for leadership positions

Managed and coordinated the annual reviews of all staff and conducted salary
benchmarking and training needs analysis for each review period

Facilitated over 70 plus courses per year and 10 conferences nationwide including
Canada

Proficient at managing existing day-to-day processes while developing and

implementing new business strategies in dynamic and high-pressured environments,
requiring the ability to multi-task and effectively manage staff relations

Developed and implemented budgeted cost saving measures using P&L reports which
resulted in an increase of 40% profitability per course

Assigned and supervised 30 plus instructors schedules to coordinate with planned

courses across the U.S and Canada, which decreased travel costs by 15%

Worked with the Contract Manager with negotiations of contracts and facilitated all
responsibilities associated with contract

Supervised all travel among instructors including CEO

Controlled all expenses associated with both companies

Wrote and maintained employee manual covering issues including disciplinary

procedures, code of conduct, FMLA policy and benefits information within both
companies

Increased companys net profit by 20%

Planned, developed and implemented trainings for staff on a monthly basis.

Maintained national and international payroll, 401K and benefits for eligible employees

Strategic thinker with the ability to translate the companys mission into actionable and
cost-effective operational tactics for the company. Strong goal setter who can solve
problems, prioritize and provide effective leadership to manage change

A self-motivated individual with the ability to work independently as well as with many
teams

Humana, CO

2011-February 2012

Assistant Center Operations Director

Facilitated in decreasing wait time and turn around by 18%

Instrumental in planning and preparing work schedules and assigns colleagues to

specific duties

Strengthen the PER/NPS scores on a monthly basis

Hired, trained, and developed staff to enhance customer service relations

Supervised medical staff to ensure proper performance, and ensure all certifications are
current and regulatory procedures are adhered

Directed with on-site tours and training of Center personnel to present clinic services to
clients to ensure achievement of established goals

Metabolic Research Center, CO

2005- May 2011

Area Manager, Company Auditor, Center Manager, Assistant Manager, Consultant

Liaison between all impacted departments to ensure proper communications and

reporting practices

Planned, developed and implemented trainings for staff on weekly basis

Organized details of special events as well as marketing events to increase client

referrals from 40% to 60%

Managed all inventory and budget expenses

Increased revenue within 30 days which became the number one center within the
company

Set goals and objectives on a daily and monthly basis

Managed payroll and human resource materials

Developed and audited all aspects of the company including every center nationwide

Analyzed current policies and developed new policies which was implemented in the
companys new policy and procedure manual

Wrote classes on nutrition, stabilization and maintenance, cooking and other aspects of
weight loss

Education
State University of New York, Buffalo, NY
Bachelors of Dietetics, 2001

Certificates
Dale Carnegie
Effective Communication and Human Relation Skills for Success