What is e-learning

Some answers and a lot of questions

Contents
1. Learning is much more than training
2. E-learning is value
3. Blend for success
4. Creating learning is not a subject expert matter
5. Learning means no longer Learning Management System

e-learning | Presentation

The illiterate of the 21st century

will not be those who cannot read
and write, but those who cannot
learn, unlearn and relearn
- Alvin Toffler, American writer

Learning is much more

than training

Education is student-centered, information

is content-centered
Education
Specialist
defined purpose

Target needs

Student
Presentation,
practice,
feedback and
assessment

Sequenced for
optimal retention

e-learning | Presentation

Information
User defined
purpose

Discipline
carachteristics

Content

Presentation

Sequenced for
optimal
reference

The design of a training has four steps:

objectives, strategy, resources and control
Objectives definition
Strategy design
Media selection

Certification design
e-learning | Presentation

E-learning features are: inmediacy,

universality and continuity
e-learning leverages Internet advantages,
allowing updating, storing, recovering,
distributing and sharing of information and
training
Can reach a wide target as is using standard
Internet technology

Learning is not over when training is finished,

but performance assistance tools can be
provided

e-learning | Presentation

If you think education is expensive,

try ignorance
Derek Bok, American lawyer and
educator, former president of
Harvard University.

E-learning is value

Knowledge transfer goes beyond company

boundaries

Internal

Employees must be
prepared with three
ingredients: Skills,
Capabilities and Attitudes

Business
agents
Knowledge expands the
enterprise boundaries,
i.e. Well trained BPs
represent a valuable
asset for a company

Market

Successful knowledge transfer becomes

business efficiency and effectiveness

e-learning is justified by business value

Accesibility
and
convenience
increase

Change
adaptability
improvement

Costs saving

Business
value

e-learning | Presentation

Training
quality
improvement

Good e-learning is efficient and saves time

to the student,
E-learning is more efficient
Training time for equivalent program used to be between 25% and 60%
shorter
There is no need of introduction, pauses, lunch time, etc.
A suitable design allows the student to skip known chapters and
doesnt have to go the slower student speed
e-learning used to have a more rigorous design process, due to the
fact that is not so teacher supported
There is no need to travel

Most savings are due to the working hours not lost.

Savings are direct to your employees or customers.
e-learning | Presentation

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 convenient and fast

E-learning systems are effective if all that need
them can access them in the right time and with a
right service
Training is a critical factor in employee satisfaction
Training does not finish when class is over

Speed and flexibility are other value criteria. Lead

time could be drastically decreased
Training can be delivered to all target in the same time
There is no trainers capacity limit
There is no problem with students availability
Content does not get obsolet in the training time
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and highly measurable

Behavioral changes
in the customers
are difficult, but not
imposible to
measure

Customer satisfaction
is the first step to get
business results

Customer
satisfaction

Knowledg
e transfer
Education
effectiveness
measurement is key

e-learning | Presentation

Behavior
changes

Business
results
Finally, you should try
to relate behavioral
changes with business
results

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Personally, I am always ready to

learn, although I do not always
like being taught
- Winston Churchill

Blend for success

Internet is going to change classroom

training paradigm...
Classroom will not be default training
Classroom training and e-learning synergies will increase
progressively
Teacher will become a facilitator
Training manuals will become Internet o intranet guides
continously updated
Training schedules will become irrelevant

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...but there are big challenges to face

Be part of a global learning strategy integrated in HR strategy
and suitable to corporate culture
Be suitable to student needs (pretest, skills profile, expert
system, tutor)

Keep student interest and attention during all training event

Be user friendly
Relate learning to business objectives
Measure learning application and impact in business results
Provide suitable support for student difficulties

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Education is a structured process that

combines different strategies
Strategy
Learning from Collocation
Getting together, Meet as a
community, Develop
relationships, Live it, Do it
Learning from Collaboration
Discuss it, Practice with others,
Create virtual communities of
practice

Learning from Interaction

Examine it, try it, interact with it

Learning from Information

Read it, watch it, listen to it

Methods
Experience Based Learning
Mentoring, Role Playing, Case
Studies, Coaching

Collaborative Learning
Virtual classrooms, e-Labs, Web
conferences, e-Teams

Interactive Learning, Games

and Simulations
CBT/WBT, Multimedia, Games,
Simulations

Technology
face-to-face*

LMS

LMS

Support and Reference

Materials
Web sites, video, audio, books, ebooks

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 to create a cross channel learning

experience
Concept

Tools

Learning from Collocation

Getting together, Meet as a
community, Develop
relationships, Live it, Do it

Learning from Collaboration

Discuss it, Practice with
others, Create virtual
communities of practise

Learning from Interaction

Examine it, try it, interact
with it

Learning from Information

Read it, watch it, listen to it

Customer Education Center

Behavior

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May be done in face-to-face

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The best teacher is not the one who

knows most but the one who is most
capable of reducing knowledge to that
simple compound of the obvious and
wonderful
- H.L. Mencken, American Journalist

Learning creation is not a

subject expert matter

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Creating successful learning experiences

requires different roles
subject
matter
expert
instructional
designer

tutor

program
manager
user
experience
expert

learning
technologies
expert
multimedia
producer

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 and a complete model covering the

whole process, from concept to execution

Customer Learning &

Knowledge Strategy

Learning &
Knowledge Design

Customer Knowledge
Map
Customer Readiness
Assessment
Learning & Knowledge
Plan

Curriculum Design
Content Instructional
Design
Asynchronous
Collaboration Design
Workshop Design

e-learning | Presentation

Content

Technology

Custom content building

Training solutions
catalog

LMS
LCMS
Author tools
Learning content hosting

Learning &
Knowledge Execution
Learning Audit &
Analysis
Customer Management
Knowledge Workshop

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Explicitation and exchange are essential

tools to create and spread knowledge
Knowledge management techniques
Knowledge explicitation

Expert interviews
Lessons learnt
Expert systems
Knowledge maps

Knowledge exchange

Expert locating
Mentoring
Practice communities
Education
Best practices adoption

e-learning | Presentation

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Technology is anything invented

after you were born
Alan Kay, American computer
scientist

Learning means no longer

Learning Management
System

Today, online experience means adapted

to the broad range of user devices

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Content strategy is the basic level of

education strategy
Images

Documents

Web content

Records

Customer Education Center

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Online courses, (serious) games or

augmented reality provide interaction

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Collaboration is social and allows not only

spreading but capturing knowledge

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closing the loop of knowledge

management

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Multiple tools are used today for online

learning
=

=
=
1
1
=
=
3
1
1
5
1

1 Twitter

2 YouTube
3 Google
Docs/Drive
4 Google
Search
5 WordPress
6 Dropbox
7 Skype
8 PowerPoint
9 Facebook
10 Wikipedia

Social network &

micro-blogging
service
Video-sharing site
Office suite and data
storage service
Web search engine
Blogging/website tool
File synchronization
Text and voice chat
tool
Presentation software
Social network
Collaborative
encyclopaedia

5
4
7
3

11 Moodle
12
13
14
15

16

17

18

2
3
1
1

19

20

Course management
system
Evernote
Note-taking tool
Slideshare
Slide sharing site
Prezi
Presentation software
Blogger/Blo Blogging tool
gspot
Google
RSS aggregator
Reader
Google+ /
Social network/video
Hangouts
meetings
Diigo
Social bookmarking/
annotation
Word
Word processing
software
Yammer
Private social
networking engine

Source: Jane Hart, Top 100 Tools for Learning 2012

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 and learning measurement goes also to

real world and no longer needs a LMS

Source: http://www.tincanapi.com/
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