Sheila Polk

sheiladpolk@gmail.com

Prospective Employer:

I am seeking a full time or contract position in a management or staff

role.

I have several years of hands-on customer service and management

experience. My work history and education have prepared me to fulfill
and exceed the duties as assigned with the company.

I look forward to further discussing my qualifications in a one-on-one

interview so that I may further showcase my qualifications and skills.

Thank you in advance,

Sheila D. Polk
 Sheila Polk
sheiladpolk@gmail.com

Experienced Customer Service and Manager Profile

I am an administrative assistant and manager with more than 13 years experience.

I am well disciplined with an eye for detail. I have more than 8 years experience in
customer service. I am currently working for an 80B Fortune 19 Company with over
40,000 employees worldwide. Cardinal Health is a world leader in providing
products and services to health care providers and manufacturers. I am
aggressively seeking a rewarding position within an organization that appreciates
discipline, loyalty, integrity and excellent organizational skills.

Professional Experience

Cardinal Health
Sherwood, Arkansas
Lead Customer Service Representative 2006-Present

 Lean Six Sigma (White Belt Trained)

 Administrative Team (Case Relations Management)

• Assist Drs., Pharmacy Managers, Pharmacist, Specialist, Pharmacy Techs and

Pharmacy Buyers

 Trained and Assisted other Reps with New System Programs (Change
Champion), (SAP)

 Make Outbound Calls to Hospitals, Clinics, Retail Chain Pharmacies

 Place and Confirmed Special Orders with Pharmaceutical Vendors

 Place and confirmed regular orders

 Researched Named Brand and Generic Drugs

 Control Delivery Issues

 Control Credit Issues

Blue Cross Blue Shield (Pinnacle Business Solutions)

Little Rock, Arkansas
Lead Customer Service Representative 2005-2005

 Enrolled Medicare/Medicaid candidates in Prescription Drug Plans

 Researched Insurance plans

 Special Projects

Attending the Altar International Ministry

Little Rock, Arkansas
Director of Intercessory Prayer & Pastoral Duties 2003-2005

 Managed Group of 30

 Handled Financial Transactions

 Oversaw Partnership Product Fulfillment

 Oversaw Spiritual Enrichment Training

 Organized International Prayer Group

Kitchen Fair Inc.

Monterey, Mexico
Manager/Trainer-Relocation Operations 1998-1999

 Domestic and International travels

 Recruited, trained and managed 15 employees

 Organized and executed warehouse operations

Regal Ware Inc.

Jacksonville, Arkansas
Executive Assistant-Shipping & Receiving 1986-1998

 Processed Domestic and International Outing Shipping Orders

 Data Entry, Word Processing, Bookkeeping & General Filing

 Documented Inventoried Items

 Placed, Confirmed and Received Domestic and International Shipping Orders

Education and Credentials

Pulaski Technical College, North Little Rock, Arkansas-Associate Degree-Pending

Manager/Supervisor Training and Certification

Diversity Training
Anti-Diversion Training
Lean Six Sigma-White Belt Certified
Customer Service Superior Training
Change Champion Training Agent
Documentation and Paper Flow Training

Professional Training
Continuous Improvement Techniques
Administrative Team Building