Bulletproof Support for AWS

Reponsive, reliable and proactive Bulletproof support for AWS,

so you can focus on achieving your objectives.
Bulletproof offers flexible support levels, over and above standard AWS Business and Enterprise Support.
Our support services are designed specifically for mission critical environments, and ensure you have
access to Cloud expertise across your entire stack - from infrastructure to application.

On Demand

Enterprise

Enterprise Premium

Support

Management

Management

Pay as you go AWS support

through Bulletproof.

No lock-in long term

contracts. (Month-by-month).

Includes all the benefits of

the Enterprise service.

No contracts, fixed or
ongoing costs.

Additional services on your

AWS environment.

100% SLA for

mission critical environments.

Use service as an extension

of your internal IT team.

Full management of AWS

environment.

Dedicated task team of

Bulletproof AWS experts.

Assistance within 15
minutes for critical issues.

Proactive 24/7 monitoring,

and support.

Quarterly review for strategic

account optimisation.

Additional services on your AWS environment

On demand

Unthrottled bandwidth
Enterprise architecture design
Configuration and deployment
Hardened server templates
Automated patch management
Custom patch management
Managed AWS snapshots
Application monitoring, alerting, management and reporting
Database monitoring, alerting, management and reporting
Elastic Load Balancing
Managed enterprise (File level) backups
Enhanced application level monitoring (New Relic)

Enterprise

Enterprise

Premium

Uptime SLA
99.95% Claimable uptime SLA (cloud infrastructure - HA only)
100% Claimable uptime SLA (cloud infrastructure & production platform - HA only)

Security

Enterprise

On demand

Enterprise

On demand

Enterprise

On demand

Enterprise

Premium

On demand

Enterprise

Premium

Premium

Enterprise

Premium

Security certifications and compliance

Managed security groups
Availability of managed DDoS protection
Availability of managed WAF

Support

Enterprise

24 x 7 Proactive support coverage (L2+ Engineers)

Authorised customer contacts
Proactive host monitoring, alerting and reporting
AWS Business Support
AWS Enterprise Support
Out-of-business hours non-emergency support (L1 severity)
Out-of-business hours non-emergency support (L2 severity and above)

Strategy

Enterprise

Dedicated Account Manager

Access to dedicated Project Management
Access to dedicated Technical Account Manager
Single supplier / local currency billing
Quarterly account reviews
Quarterly technical strategy consultation (well architected)
Quarterly business strategy consultation (cost optimisation)
Access to AWS Solution Architect
Access to AWS War Room management for critical campaigns (IEM)*
Executive sponsorship from Bulletproof CTO
included service

additional cost option

*professional service charges apply

Contact Us
Were making complex technology easy to use for
organisations, giving you the freedom to be remarkable.
Contact us to discuss your requirements today.

AWS Premier
Consulting Partner

T: 1300 663 903 E: sales@bulletproof.net W: www.bulletproof.net.au

PREMIER CONSULTING PARTNER