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Bachelor in Economics (S.E): Manajemen
Content
Part 1
Communication
Part 2
A phone call
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Part1: Communication
Communication: Overview
a. Vocabulary:
Words related to telephone,
Email, &
Texting
Language,
b. Focus:
Request with could,
Can, &
Would
c. Skills:
Making a phone call &
Sending emails
d. Case study/discussion
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Communication: Telephone
1. Types of telephone
a) Public telephone/payphone
b) Mobile/mobile phone (BrE), cellular/cellular phone/cellphone (AmE)
c) Cordless phone/cordless
d) Extension
e) Webcam, videophone, videoconference
2. Number
a) Access code
b) Country code
c) Area code
d) Phone numbers
3. Special phone numbers
call center
information line, reservations line
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helpline, hotline,
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On the Phone
Letter
a. Letter of introduction/application
b. Letter of apology
c. Invitation to interview
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Letter of
d. Reference
e. Rejection
f. Appointment
g.
h.
i.
j.
k.
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Written warning
Letter of dismissal
Letter of resignation
Acknowledgement of resignation
Letter of complaint
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Inside
Address
Salutation
Body (Text)
Signature
Complimentary
closing
Type name
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Communication: Email
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Robert,
Thanks for your email asking for ways of reducing the sales force. Please find
attached a Word document with specific plans for this. Please let me know if you
cant read this attachment. Im copying Ruth Mitchell in on this. Do forward it to the
rest of the board if you feel thats appropriate. Looking forward to your reaction.
Best wishes,
Tina
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Communication: Texting
a. AAMOF: as a matter of
fact
b. ASAP: as soon as possible
c. BRB: be right back
d. FCOL: for crying out loud
(informal)
e. FWIW: for what its worth
f. FYI: for your information
g. HKOK: ha ha only kidding
(informal)
h. HTH: hope this helps
i. IANAL :I am not a lawyer
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j. IMO: in my opinion
k. OIW: in other words
l. KISS: keep it simple, stupid!
(informal)
m. MEGO: my eyes glaze over
(informal)
n. MYOB: mind your own
business (informal)
o. OTOH: on the other hand
p. WRT: with respect to
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Communication: Memory
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Its
This is
X (here)
Can
Could I speak to Y, please?
Is that Y ?
Y speaking.
Speaking.
Im afraid Y is
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nt at his/her desk.
on another line.
with someone right now.
in a meeting
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Im calling about
Im calling to confirm that
Could I leave a message ?
Could you tell Y that ?
Could you ask Y to call me back ? My numbers
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You
speak to Y, please ?
take a message ?
ask what its about ?
Notes
a. May, could, & can are used to make request if the subject is I or You
b. May & could are more formal than can
c. Could & can are used with both You & I.
May is used only with I.
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Possible answer
1. Can I borrow your money ?
2. Could you send the document
via email ?
3. Could/May I see you this
afternoon ?
4. Could you send your latest
product catalogue ?
5. Can/May I use your computer
for a few minutes ?
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