Você está na página 1de 39

VLOOKUP

Agent Name
Araojo, Jennifer
Silva, Stephanie
Victoria, Joel Dan
Litana, Jessie
Cortez, Raenny Ann

Supervisor
Hannie Macapagal
Hannie Macapagal
Jose Velez
Hannie Macapagal
Jose Chichioco

Wave
2
14
10
16
4

QDS
Joyce Monzon
Catherine Macalindong
Irene Cruz
Josh Yusingco
Orville Nicart

Agent Name
Araojo, Jennifer
Cortez, Raenny Ann
Litana, Jessie
Silva, Stephanie
Victoria, Joel Dan

Supervisor
Hannie Macapagal
Jose Chichioco
Hannie Macapagal
Hannie Macapagal
Jose Velez

Wave
2
4
16
14
10

QDS
Joyce Monzon
Orville Nicart
Josh Yusingco
Catherine Macalindong
Irene Cruz

Emp #
9414
10152
8988
10918
14485
10690
13721
14905

Last
Opina
Cruz
Eusebio
Nicart
Yusingco
Cruz
Macalindong
Monzon

First
Joy
Guen
Giselle
Orville
Josh
Irene
Kate
Joyce

Schedule
11:00PM - 8:00AM
08:00PM - 5:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM

Emp #
8988
9414
10152
10690
10918
13721
14485
14905

Last

First
Giselle
Joy
Guen
Irene
Orville
Kate
Josh
Joyce

Schedule
10:00PM - 7:00AM
11:00PM - 8:00AM
08:00PM - 5:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM
10:00PM - 7:00AM

Eusebio
Opina
Cruz
Cruz
Nicart
Macalindong
Yusingco
Monzon

LOOKUP
WORK WEEK
1
2
3
4
5

DATE
30-Dec-12
6-Jan-13
13-Jan-13
20-Jan-13
27-Jan-13

Date of Evaluation
Work Week

6
7
8
9
10

3-Feb-13
10-Feb-13
17-Feb-13
24-Feb-13
3-Mar-13

Final Score
98.20%
97.67%
97.47%
97.33%
96.87%

# of Evals
1
1
1
1
1

Final Score
98.20%
96.87%
97.33%
97.67%
97.47%

# of Evals
1
=VLOOKUP(A12,A4:F8,6,FALSE)
1
1
1
1

2-Feb-13
5

=LOOKUP(E47,B47:B56,A47:A56)

SUM
5

5
8
2
4
3
7
6
9

19

=SUM(C5:C8

SUMIF
Agent Name
Onan, Maricar
Liwag, Lester
Cabaguing, Mary An
Oandasan, John Michael
Garcia, Ace Kristoffersen
Ballena, Dexter
Liwag, Lester
Liwag, Lester
Cabaguing, Mary An
Martin, Louise Jilliene
Martin, Louise Jilliene
Cabaguing, Mary An

Supervisor
Joxanne Depra
Joxanne Depra
Jose Velez
Mark Gutierrez
Margarette Lasala
Mark Gutierrez
Mark Gutierrez
Joxanne Depra
Jose Velez
Pamela Sunga
Pamela Sunga
Jose Velez

# of Evals
5
2
1
4
4
6
1
3
2
3
1
7

Jose Velez
Joxanne Depra
Margarette Lasala
Mark Gutierrez
Pamela Sunga

10
10
4
11
4

Supervisor
Joxanne Depra
Joxanne Depra
Jose Velez
Mark Gutierrez
Margarette Lasala
Mark Gutierrez
Mark Gutierrez
Joxanne Depra
Jose Velez

# of Evals
5
2
1
4
4
6
1
3
2

SUMPRODUCT / SUMIFS
Agent Name
Onan, Maricar
Liwag, Lester
Cabaguing, Mary An
Oandasan, John Michael
Garcia, Ace Kristoffersen
Ballena, Dexter
Liwag, Lester
Liwag, Lester
Cabaguing, Mary An

=SUMIF(B18:B29,B32,C18:C29)

Martin, Louise Jilliene


Martin, Louise Jilliene
Cabaguing, Mary An

Pamela Sunga
Pamela Sunga
Jose Velez

3
1
7

Count
Liwag, Lester
Cabaguing, Mary An

Joxanne Depra
Jose Velez

2
3

=SUMPRODUCT((A42:A53=A56)*(

Sum
Liwag, Lester
Cabaguing, Mary An

Joxanne Depra
Jose Velez

5
10

=SUMPRODUCT((A42:A53=A60)*(

=SUM(C5:C8)

2,C18:C29)

12
44

=SUM(C2,F2,G2)
=SUM(C2:J2)

A53=A56)*(B42:B53=B56))

A53=A60)*(B42:B53=B60),C42:C53)

COUNT
5

5
8
4
3
9

COUNTA
5

5
8

=COUNT(C5:C12

=COUNTA(C19:C26

=COUNTBLANK(

4
3
X
9

COUNTIF
Agent Name
Onan, Maricar
Liwag, Lester
Cabaguing, Mary An
Oandasan, John Michael
Garcia, Ace Kristoffersen
Ballena, Dexter
Liwag, Lester
Liwag, Lester
Cabaguing, Mary An
Martin, Louise Jilliene
Martin, Louise Jilliene
Cabaguing, Mary An

Supervisor
Joxanne Depra
Joxanne Depra
Jose Velez
Mark Gutierrez
Margarette Lasala
Mark Gutierrez
Mark Gutierrez
Joxanne Depra
Jose Velez
Pamela Sunga
Pamela Sunga
Jose Velez

# of Evals
5
2
1
4
4
6
1
3
2
3
1
7

Jose Velez
Joxanne Depra
Margarette Lasala
Mark Gutierrez
Pamela Sunga

3
3
1
3
2

=COUNTIF(B32:B43,B46)

3
6

=COUNT(C2,F2,G2)
=COUNT(C2:J2)

=COUNTA(C16:J16)

=COUNT(C5:C12)

=COUNTA(C19:C26)

=COUNTBLANK(C19:C26)

IF & IF(AND)
Agent Name
Araojo, Jennifer
Silva, Stephanie
Victoria, Joel Dan
Litana, Jessie
Cortez, Raenny Ann

Metrics
Internal Quality Monitoring Scores
Net Sales
Total

Supervisor
Hannie Macapagal
Hannie Macapagal
Jose Velez
Hannie Macapagal
Jose Chichioco

Wave
2
14
10
16
4

Certification
Goal

Actual

Score

85%
12.00%

98.20%
12.00%

4
3

RATING SCALE
Rating Scale
1
2
3
4

QDS
Irene Cruz
Catherine Macalindong
Irene Cruz
Josh Yusingco
Orville Nicart

QA & Net Sales


Metrics
Quality
(Average Score)
below 79%
80.00 to 84.99%
85.00% to 89.99%
90.00% and above

Net Sales
below 8.00%
8% to 11.99%
12% to 16%
Above 16%

Score

Rating

Recommendations

1.0 to 2.79

Failed

Termination / End of Contract

2.80 to 3.20
3.21 and above

Met Goals
Very Good

Rep passed program certification

IF(OR)
1. Proper Call Opening
1.1. Thanked the customer
1.2. Branded the call
1.3. Agent mentioned his name
1.4. Asked for the issue

No
Yes
No
Yes
Yes

=IF(OR(B37="No",B38="No",B39="No",

IF(ISERROR)
WORK WEEK
1
2
3

DATE
30-Dec-12
6-Jan-13
13-Jan-13

Date of Evaluation
Work Week

4
5
6
7
8
9
10

20-Jan-13
27-Jan-13
3-Feb-13
10-Feb-13
17-Feb-13
24-Feb-13
3-Mar-13

Final Score
98.20%
97.67%
89.99%
90.00%
0.00%

Rating
Pass
Pass
Fail
Pass
Fail

Weight

Score

75%
25%
100%

3
0.75
3.75

=IF(E4>0.8999,"Pass","Fail")
=IF(E5>89.99%,"Pass","Fail")

Remarks
=IF(C12="","",IF(C12<0.7999,1,IF(C12<=0.8499,2,IF(
Very Good =IF(C13="","",IF(C13<0.08,1,IF(C13<=0.1199,2,IF(C13
=IF(AND(F14>=1,F14<=2.79),"Failed",IF(AND(F14>=2.8,

Net Sales

below 8.00%
% to 11.99%
12% to 16%
Above 16%

"No",B39="No",B40="No"),"No",IF(OR(B37="Yes",B38="Yes",B39="Yes",B40="Yes"),"Yes","N/A"))

=IF(ISERROR(LOOKUP(E47,B47:B56,A47:A56)),"",LOOKUP(E47,B47:B56,A47:A56

.8499,2,IF(C12<=0.8999,3,IF(C12<=1,4,FALSE)))))
199,2,IF(C13<=0.16,3,IF(C13>0.16,4,FALSE)))))
ND(F14>=2.8,F14<=3.2),"Met Goals","Very Good"))

B47:B56,A47:A56))

TIME
Name
Lim, Edison
Cortez, Raenny Ann
Sara, Erwin

TL
Jordan Wong
Jordan Wong
Jordan Wong

Wave
7
4
5

In
8:00 PM
11:00 PM
2:00 AM

Out
5:00 AM
8:00 AM

QDS
Guen
Guen
Guen

TODAY
10/30/2015
Date Today

=TODAY()

NOW
10/30/2015 17:16 =NOW()
Date and Time as of now

NETWORKDAYS
20
Start Date
End Date
Holiday(s)

=NETWORKDAYS(B27,B28,B29:B31)
November 1, 2013
November 30, 2013
November 1, 2013 All Saints' Day
November 2, 2013 All Souls' Day
November 30, 2013 Bonifacio Day
*all listed holidays came from www.TimeAndDate.com

DAYS360
5
Start Date
End Date

=DAYS360(B40,B41,FALSE)
October 17, 2013
October 22, 2013

WEEKNUM
42
Date

=WEEKNUM(B40,1)
October 17, 2013

Scan Goal
2
2
2

Status
Active
Active
AWOL

=D4+TIME(9,0,0)
=TIME(9,0,0)+D5

CONCATENATE
Mon
Escuadro

Escuadro
Mon

Mon Escuadro
Escuadro, Mon

=CONCATENATE(A3," ",B3)
=A4&", "&B4

Sharon

Tan

Sharon, Tan

Sharon Tan

TEXT TO COLUMNS (DELIMITED)


Mon Escuadro
Escuadro, Mon

Mon
Escuadro

Escuadro
Mon

Nicart, Orville
Tan, Sharon
Opina, Joy

Nicart
Tan
Opina

Orville
Sharon
Joy

ARRAY or CSE FORMULAS


Agent Name
Abanilla, Ebelin
Abutan, Dindo
Alindogan, Bernadette
Atanacio, Geraldine
Ballena, Dexter
Bautista, Mary Ann
Bernardo, Anna Mae
Brauner, Bryant
Buison, Jilbert
Cabaguing, Mary An
Caingcoy, Myra Faith
Cordova, Jessamyn

Supervisor
Jaime Ubaldo
Mark Gutierrez
Jose Chichioco
Jaime Ubaldo
Jordan Wong
Mark Gutierrez
Jaime Ubaldo
Jose Chichioco
Jordan Wong
Jose Chichioco
Mark Gutierrez
Jordan Wong

1st
96.00%
94.00%
92.00%
93.00%
96.00%
91.00%
97.00%
90.00%
95.00%
97.00%
95.00%
97.00%

2nd
94.00%
94.00%
96.00%
93.00%
97.00%
96.00%
91.00%
93.00%
90.00%
93.00%
92.00%
91.00%

Supervisor
Jaime Ubaldo
Mark Gutierrez
Jose Chichioco
Jordan Wong

# of Evals
6
6
6
6

AQS
94.00%
93.67%
93.50%
94.33%

=SUM(IF(B22:B33=F22,C22:D33))/G22
*don't forget to use Ctrl+Shift+Enter keys after entering the formula

DATA VALIDATION
Steps:
1. Type the entries in a single column or row without blank cells in between or at the end of the list.
2. You may type the entries in a different worksheet or workbook.
3. You may want to sort the data in the order that you want it to appear in the drop-down list.

1ST Option:
QDS
Giselle Eusebio
Guen Cruz
Irene Cruz
Josh Yusingco
Joy Opina
Joyce Monzon
Kate Macalindong
Orville Nicart

2ND Option:
QDS
Giselle Eusebio
Guen Cruz
Irene Cruz
Josh Yusingco
Joy Opina
Joyce Monzon
Kate Macalindong
Orville Nicart

QDS

QDS

4. Select the cell where you want the dro


5. On the Data menu, click
6. In the Allow box, click
7. Click the button
8. Highlight the list you want to appear.
9. Click the button
10. Make sure that the
11. Optionally, display an input message
11.1. Click the Input Message
11.2. Make sure that the
11.3. Type the title and text for the m
12. Specify how you want Microsoft Offic
12.1. Click the Error Alert
12.2. Make sure that the
12.3. Select one of the following opt
To display an information messag
To display a warning message th
To prevent entry of invalid data,
12.4. Type the title and text for the m
13. Click Ok.

Joy Opina

4. Select the cell, range of cells, or nona


5. Click the Name box at the left end of
6. Type the name for the cells, for exam
7. Press Enter.
8. Select the cell where you want the dro
9. On the Data menu, click
10. In the Allow box, click
11. Enter the name that you defined for
Make sure that the reference or na
12. Make sure that the
13. Optionally, display an input message
13.1. Click the Input Message
13.2. Make sure that the
13.3. Type the title and text for the m
14. Specify how you want Microsoft Offic
14.1. Click the Error Alert
14.2. Make sure that the
14.3. Select one of the following opt

To display an information messag


To display a warning message th
To prevent entry of invalid data,
14.4. Type the title and text for the m
15. Click Ok.

3RD Option:
Yes
No
N/A

Answer

4. Select the cell where you want the dro


5. On the Data menu, click
6. In the Allow box, click
7. Click the Source box.
8. Type the entries you want to appear o
9. Make sure that the In-cell drop-dow
10. Optionally, display an input message
10.1. Click the Input Message
10.2. Make sure that the
10.3. Type the title and text for the m
11. Specify how you want Microsoft Offic
11.1. Click the Error Alert
11.2. Make sure that the
11.3. Select one of the following opt
To display an information messag
To display a warning message th
To prevent entry of invalid data,
11.4. Type the title and text for the m
12. Click Ok.

the end of the list.

op-down list.

e cell where you want the drop-down list.


Data menu, click Validation, and then click the Settings tab.
low box, click List.
the list you want to appear. Do not include the header/title.

ure that the In-cell drop-down and Ignore blank check boxes are selected.
lly, display an input message when the cell is clicked.
lick the Input Message tab.
ake sure that the Show input message when cell is selected check box is selected.
ype the title and text for the message (up to 225 characters).
how you want Microsoft Office Excel to respond when invalid data is entered.
lick the Error Alert tab.
ake sure that the Show error alert after invalid data is entered check box is selected.
elect one of the following options for the Style box:
display an information message that does not prevent entry of invalid data, click Information.
display a warning message that does not prevent entry of invalid data, click Warning.
prevent entry of invalid data, click Stop.
ype the title and text for the message (up to 225 characters).

e cell, range of cells, or nonadjacent selections that you want to name.


Name box at the left end of the formula bar.
name for the cells, for example, QDS.

e cell where you want the drop-down list.


Data menu, click Validation, and then click the Settings tab.
Allow box, click List.
he name that you defined for your list in the Source box.
sure that the reference or name is preceded with an equal sign (=)
ure that the In-cell drop-down and Ignore blank check boxes are selected.
lly, display an input message when the cell is clicked.
lick the Input Message tab.
ake sure that the Show input message when cell is selected check box is selected.
ype the title and text for the message (up to 225 characters).
how you want Microsoft Office Excel to respond when invalid data is entered.
lick the Error Alert tab.
ake sure that the Show error alert after invalid data is entered check box is selected.
elect one of the following options for the Style box:

display an information message that does not prevent entry of invalid data, click Information.
display a warning message that does not prevent entry of invalid data, click Warning.
prevent entry of invalid data, click Stop.
ype the title and text for the message (up to 225 characters).

e cell where you want the drop-down list.


Data menu, click Validation, and then click the Settings tab.
low box, click List.
Source box.
entries you want to appear on the list.
e that the In-cell drop-down and Ignore blank check boxes are selected.
lly, display an input message when the cell is clicked.
lick the Input Message tab.
ake sure that the Show input message when cell is selected check box is selected.
ype the title and text for the message (up to 225 characters).
how you want Microsoft Office Excel to respond when invalid data is entered.
lick the Error Alert tab.
ake sure that the Show error alert after invalid data is entered check box is selected.
elect one of the following options for the Style box:
display an information message that does not prevent entry of invalid data, click Information.
display a warning message that does not prevent entry of invalid data, click Warning.
prevent entry of invalid data, click Stop.
ype the title and text for the message (up to 225 characters).

DEPENDENT DROPDOWN LIST


Sale
Agent Driven
Disposition

Steps:
1. Create the first Named List.
1.1 In an empty area of the workbook, type the e
These should be one-word entries, to match t
1.2 Select the cells in the list (but not the headin
1.3 Click in the Name box, to the left of the form
1.4 Type a one-word name for the list, e.g.
1.5 Press the Enter key.
2. Create the supporting Named Lists.
2.1 Type the entries you want to see in the Excel
2.2 Select the cells in the list.
2.3 Click in the Name box, to the left of the form
2.4 Type a one-word name for the list, e.g.
This name must be exactly the same as the
2.5 Press the Enter key.
2.6 Create another list with the items for the nex

3. Apply the Excel Data Validation.


3.1 Select the cells in which you want to apply Ex
3.2 From the Data menu, choose
3.3 From the Allow drop-down list, choose
3.4 In the Source box, type an equal sign and th
3.5 Click Ok.
4. Create the Dependent Data Validation.
4.1 Select the cells in which you want to apply de
4.2 From the Data menu, choose
4.3 From the Allow drop-down list, choose
4.4 In the Source box, type an equal sign and
4.5 Click Ok.
Note: If cell B3 is empty, you'll see an error mes
5. Adding the Third Dependent List.
5.1 Create the two named ranges and dropdown
5.2 Create another set of named ranges, naming
For example, you might create ranges name
5.3 For the third dropdown, choose to
For example, in cell B5, the data validation f

ea of the workbook, type the entries you want to see in the drop-down lists.
e one-word entries, to match the dependent list names that will be created.
in the list (but not the heading).
me box, to the left of the formula bar.
rd name for the list, e.g. Sale.

ng Named Lists.
s you want to see in the Excel data validation drop-down list for one of the Sale categories.
in the list.
me box, to the left of the formula bar.
rd name for the list, e.g. Yes.
st be exactly the same as the matching entry in the Sale list.
list with the items for the next category -- No in this example.

a Validation.
in which you want to apply Excel data validation using the Sale List
menu, choose Validation.
w drop-down list, choose List
box, type an equal sign and the list name, for example: =Sale

nt Data Validation.
in which you want to apply dependent data validation using the Yes or No List, dependent on which Sale
menu, choose Validation.
w drop-down list, choose List
box, type an equal sign and INDIRECT function, referring to the first data cell in the Sale column: =INDIRECT(B3)

empty, you'll see an error message. Click Yes to continue.


pendent List.
named ranges and dropdown lists.
set of named ranges, naming them for the available combinations in the first two Excel data validation drop-downs.
you might create ranges named YesYes and YesNo.
opdown, choose to Allow: List, and use a formula that combines the entries in the first two columns, and removes the sp
n cell B5, the data validation formula would be: =INDIRECT(SUBSTITUTE(B3&B4," ",""))

on which Sale has been selected

column: =INDIRECT(B3)

a validation drop-downs.

o columns, and removes the spaces from the names.

Sale
Yes
No

Yes
Yes
No

No
Yes
No

YesYes
Presented features and benefits
Presented alternative solution
Offered cancellation
Misinformed the customer
Offered incorrect solution
Fraudulent transaction

YesNo
Customer initiated
Offered by other department

NoYes
No offer
No features and benefits
Incomplete features and benefits
No alternative solution

NoNo
Too expensive
Misrouted
Cancellation
Undecided
Dropped call/disconnected call
Existing XSS service
Doesn't want to pay
Not supported OS
No internet connection
Not authorized

CHARTS

TEAM
Mark
Duran
Jordan
Jaime

6
93.90%
89.77%
94.92%
91.07%

WORK
7
91.25%
91.88%
90.95%
94.11%

WEEK
8
87.77%
96.15%
95.90%
95.46%

9
94.00%
96.27%
95.59%
92.14%

AVERAGE
91.74%
93.67%
94.33%
93.15%

98.00%
96.00%
94.00%
92.00%

Mark
Duran

90.00%

Jordan

88.00%

Jaime

86.00%
84.00%
82.00%
6

AVERAGE

Steps:
1. To begin, you would select the data that you want to chart, as well as the column and row labels.
2. Then you would click the Chart Wizard button on the toolbar to open the Chart Wizard.
3. When the wizard opens, the Column chart type is selected. You could easily select another chart type,
4. Next you would click the Finish button at the bottom of the wizard.
Options
1. Double click inside the big box - displays the Format Chart Area
2. Double click inside the small box - displays the Format Plot Area
3. Double click inside the series - displays the Format Data Series
4. Double click inside the Legend box - displays the Format Legend
5. Double click the Category or Value Axis - displays the Format Axis
6. Double click a horizontal gridline - Value Axis Major Gridlines
7. Right click on any part of the chart and it will give you options

PARETO

U n a c c e p ta b le B e h a v io r

C o m m u n ic a tio n S k ills

G re e tin g a n d V e rific a tio n

10
0

GE

C u m u la tiv e %

15

C o u r te s y a n d P r o fe s s io n a lis m

Jaime

Cumulative %
29.41%
52.94%
68.63%
84.31%
94.12%
100.00%
100.00%

C umulative %

I n q u ir y I n v e s tig a tio n

Jordan

% Error
29.41%
23.53%
15.69%
15.69%
9.80%
5.88%
0.00%

20

C lo s in g a n d D o c u m e n ta tio n

Duran

# of Errors
15
12
8
8
5
3
0
51

# of E rrors

C o n v e rs io n / S a le s

Mark

# o f Erro rs

Attributes
Conversion / Sales
Closing and Documentation
Inquiry Investigation
Courtesy and Professionalism
Greeting and Verification
Communication Skills
Unacceptable Behavior

100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

mn and row labels.


art Wizard.
elect another chart type, Steps:
1. Prepare the data to use
2. Select the first 2 columns in the above table and then make a new column chart
3. Select the fourth column, press ctrl+c (copy).
Now select the chart and press ctrl+v (paste).
Excel will add another column series to the chart.
Just select it and change the series chart type to line chart.
4. Select the line chart, go to format data series (you can also press ctrl+1)
and change the axis for this chart series from primary to secondary.
5. Adjust the chart formatting to make it more presentable.
Once you are done, the final output will be something like the above chart.

C u m u la tiv e %

00.00%
0.00%
0.00%
0.00%
0.00%
.00%

column chart

CONDITIONAL FORMATTING
Highlight cells that are below 85.00% and blank cells
Name
Supervisor
Wave
Gabiola, Camille Theresa
Jacquelyn Almalbis
26
Garcia, Ace Kristoffersen
Jacquelyn Almalbis
26
Jido, Jerome
Carissa Estavillo
26
Navera, Regie Michael
Jacquelyn Almalbis
26
Pulumbarit, Eloisa Jane
Carissa Estavillo
26
Santiago, Ricardo
Jacquelyn Almalbis
26

1st
0.00%
89.00%
85.00%
95.00%
85.00%
80.00%

Highlight the entire row that are below 85.00%


Agent
Abdurajak, Ahrifa Ayesa
Figarola, Ryan Jude
San Juan, Eleo Berdeniel'z
Oandasan, John Michael
Advincula, Roger III
Nayve, Aldrin
Ong, Nikolai Andrew
Develos, Lloyd
Navarro, Maria Josielyn
Grand Total
Site Pass-Rate

Supervisor
Mark Gutierrez
Mark Gutierrez
Mark Gutierrez
Mark Gutierrez
Mark Gutierrez
Mark Gutierrez
Mark Gutierrez
Mark Gutierrez
Mark Gutierrez

Number of WTD Failed


Audits
Audits
5
0
5
0
5
1
5
1
5
1
5
1
5
1
5
1
5
1
45
7
11.11%

Highlight cells that have duplicate entries


Agent Name
Abdurajak, Ahrifa Ayesa
Abdurajak, Ahrifa Ayesa
Abdurajak, Ahrifa Ayesa
Abdurajak, Ahrifa Ayesa
Abdurajak, Ahrifa Ayesa
Advincula, Roger III
Advincula, Roger III
Advincula, Roger III
Advincula, Roger III
Advincula, Roger III

Supervisor
Mark
Mark
Mark
Mark
Mark
Mark
Mark
Mark
Mark
Mark

Gutierrez
Gutierrez
Gutierrez
Gutierrez
Gutierrez
Gutierrez
Gutierrez
Gutierrez
Gutierrez
Gutierrez

Evaluation
Type
Recorded
Recorded
Recorded
Recorded
Recorded
Recorded
Recorded
Recorded
Recorded
Recorded

Ticket
Number
43741068
43770544
43789882
43804141
43803522
N/A
N/A
N/A
43799967
N/A

2nd
89.00%
86.00%
0.00%
89.00%
0.00%
85.00%

3rd
86.00%
93.00%
83.00%
75.00%
92.00%
90.00%

4th
0.00%
0.00%
97.00%
92.00%
0.00%
88.00%

5th
85.00%
0.00%

95.00%
91.00%

AQS
92.00%
89.80%
86.60%
74.00%
72.80%
72.00%
70.80%
70.20%
68.80%
77.44%

Formula is =$E18<85.00%

Call ID No.
361292
385694
399998
413324
385694
362191
386774
400598
386774
413673

Formula is =countif($E$30:$E$39,$E30)>1

Cell value is less than 85%


Formula is =H7=""
Formula is =E7=0
Formula is =F7<0.85

ERRORS
#REF!

#####

1
2
3
4
5
15

1
2
4
5
#VALUE! =F3+F4+#REF!
=B3+B4+B5+B6+B7

598161354621654.00

#DIV/0!

#DIV/0!
5
0

=B17/B18

#VALUE!

#VALUE!
5
A

=B22*B23

=F3+F4+#REF!+F5+F6

Você também pode gostar