Kris Brownstone, SPHR

(210) 845-5282
kbrownstone@sbcglobal.net
http://linkedin.com/in/KrisBrownstone

SUMMARY
A collaborative and results-driven human resources leader with extensive experience and success in organizational effectiveness,
employee relations, talent development, process implementation and improvement, compliance benefits and compensation, and
executive coaching. Leverages broad-based interpersonal and communication skills to lead teams and improve working
environments. Ensures balance and simplicity in HR processes, creating a competitive advantage for the business that is reflected
in the bottom line. An analytical and highly personable producer who combines a strong commercial sense with the ability to
remain flexible and culturally aware, ensuring perpetual success.

CORE COMPETENCIES
Employee Relations
Balanced companys best interests with employees needs to achieve business goals.
Implemented best management practices to maintain high morale in multinational and multi-site businesses.
Staffing
Identified and defined high-quality candidates in tight job market and reduced cost per hire and turnaround time.
Managed succession planning and employee development programs to build for future and retain top talent.
Executive Coaching
Coached senior management to develop and communicate new strategies for continuous improvement and
organizational effectiveness.
Organizational Development
Integrated cross-functional teams to change corporate culture and define common vision of success.
Drove change targeted at strategic growth.
Benefits and Compensation
Developed and executed benefits and compensation programs, providing strong ROI.
Labor Law
Applied U.S. employment law to ensure compliance with regulations and minimize companys legal liability.

EXPERIENCE
KOSH CONSULTING, San Antonio, Texas
Consultant, Business Coach, 2015
Specializing in Human Resourcing and Operations, monitored existing HR business practices, identified gaps, and recommended
solutions to meet client expectations.

Streamlined Performance Management process.

Provided clear and concise communications to senior management on risk potential and process limitations.
Built trust with internal management team.

THE DOSEUM, San Antonio, Texas

Manager, Human Resources, Director, 2014-2015
Created and directed all human resources functions, including recruiting, hiring practices, benefits, and compensation. Developed
HR grassroots programs to link employees with core values and expand organizational vision. Collaborated with and provided
strategic guidance to leadership team and executives.

Structured organizations HR department to provide leadership and outstanding customer service to all departments.

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Designed and facilitated internal training initiative to prepare for grand opening of new facility and offered ongoing
leadership and performance improvement programs.
Developed and executed an Internet recruiting program, with pre-employment/post-offer background searches.
Redesigned, trained, and actualized new recruiting process to triple organization size, reducing attrition from 55% to 22%
in six months.
Improved organizational performance through a variety of innovative programs covering employee relations, performance
management, and succession planning.
Negotiated and administered new benefits plan and 401(k) providing savings to both employees and organization.
Partnered with benefits broker to reduce initial benefits from 23% to 9.9%.

FOOD SAFETY NET SERVICES, San Antonio, Texas

Director, Manager of Human Resources, Corporate Headquarters, 2013-2014
Provided full spectrum of human resources support for nationwide food safety testing company with 300 employees in ten
companies. Managed all legal and compliance issues and performed executive-level consulting in organizational development.
Facilitated results-oriented training, development, implementation, and strategic planning. Advised managers on fair hiring
practices and employee performance issues to reduce corporate liability.

Provided executive coaching to Vice President of Operations to identify leaders and structure laboratories to improve
organizational effectiveness to ensure opportunities for succession and employee satisfaction.
Built strong partnership with executive staff to ensure managers and employees worked collaboratively to achieve
business goals across nine sites.
Implemented programs, driving high productivity and job satisfaction.
Reduced staffing and compensation costs by developing hiring and pay programs based on individual development plans,
succession plans, and workforce planning.
Recognized the hard-to-staff positions and trained internal candidates for retention.
Successfully implemented HR programs, ensuring consistency throughout company and providing managers with critical
tools to enhance productivity.

THE ART INSTITUTE, San Antonio, Texas

Assistant Director of Admissions, 2011-2013

Surpassed student enrollment and business development goals by conducting interviews, pursuing qualified candidates for
enrollment, and determining appropriateness of candidates for admission based upon career goal compatibility.
Partnered with financial aid department to achieve enrollment and start-rate goals and conduct all activities in accordance
with highest ethical standards, resulting in fastest-growing campus in country and reducing turnaround time by 20%.
Delivered effective implementation of recruitment and enrollment activities, ensuring successful matriculation.

WELLS FARGO BANK, San Antonio, Texas

HR Service Delivery Manager, Corporate Human Resources, 2007-2011
Delivered human resources management solutions, including compensation, recruitment, HR information systems, and employee
relations, in worldwide business with over 281,000 employees and 32 lines of business. Developed and implemented core programs
in learning center (LMS), performance management, online tools, benefits programs, and HR planning. Sharpened organizational
effectiveness by providing managers with support model, practical tools, and critical information.

Facilitated significant improvement in performance by enhancing reporting metrics (KPI), implementing process
efficiencies to streamline work, and devising employee incentive program.
Provided leadership in learning integration support team, performance management team, and enterprise cross-team
merger project group.
Ensured seamless merger between Wachovia Bank and Wells Fargo Bank.
Identified, designed, and led division-wide training initiatives and ensured compliance with underwriting directives/ guidelines.
Awarded corporate HR Team Excellence Award for significant contribution through cooperative efforts (2010-2011) and
Service Excellence Award for providing consistent, superior service (2011).

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CREATIVE MEMORIES, Vacaville, California and San Antonio, Texas

Executive Director, 1997-2007
Led all administrative, operations, strategic planning, business development, and fiscal and human resources management of
national retail business. Developed and implemented fully customized recruitment training program increasing team 38%.
Recruited and provided cross-functional team training, coaching, and mentoring to growing team of over 150 independent
consultants, with three directors and nine team leaders across 32 U.S. states.

Surpassed customer retention and business development goals by building personal client base to more than 500, with
over $600,000 in annual sales.
Assessed revenue trend and forecast projections to drive productivity goals.
Awarded Solano County Women in Business Achievement Award in 2001, 2002, and 2003.

EDUCATION
CREIGHTON UNIVERSITY, Omaha, Nebraska
B.A., Psychology, Counseling

CERTIFICATIONS
SHRM-SCP, San Antonio, 2015
SPHR, San Antonio, 2014

PROFESSIONAL DEVELOPMENT
SPHR Body of Knowledge
Performance Management
Leadership Skills Development
Affirmative Action and Hiring
Implementing Project HRM
Key HR Policies and Practices
Project Leadership
Basic Sales

AFFILIATIONS
Society of Human Resources Management (SHRM)
San Antonio Human Resources Management Association (SAHRMA)
Texas Diversity Council

COMPUTER SKILLS
MS Office, Success Factors, LMS, PeopleSoft, Microsoft Dynamics GP, Ceridian, Taleo, Green Shades, KRONOS, SharePoint,
FileNet, Outlook, IQNavigator, Call Tracker, Avaya, Blue Pumpkin, Genesis Phone Systems, Quicken