ANALYSIS OF DATA ISO STANDARD REQUIREMENT UNDER CLAUSE 8.

4
KAPCO MANUFACTURING, INC
DATE: August 5,
2005
INFORMATION
RELATING
CUSTOMER SATISFACTION
SALES

FREQUENCY OF DATA
ANALYSIS

RESPONSIBLE

1.Customer Satisfaction Survey (Bar Graph & Table)

- Ranking of Results per customer compare to previous rating.
- Area of Strength or Weakness
2.Supplier Evaluation from Customer (Bar Graph & Table)
- Ranking of Results per customer compare to previous rating.
- Area of Strength or Weakness
3. Customer complaints (Bar graph)
- Number of Complaints per customer (analyze trend)
- Classification of Nature of Complaints (Quality, Delivery, Service)
- Ranking of Complaints (Most Chronic or Most critical)
CONFORMITY TO PRODUCT REQUIREMENTS (EFFECTIVENESS OF PROCESS)

Semi-Annual

Remy Cadaon

EN 1

Monthly/Semi Annual

Jessie Mojica

Monthly/Semi Annual

Melvin Grita
Bonnie Navarro

Monthly/Semi Annual

Jose Asi

EN 2

EN 3

DATA TO BE COLLECTED

1. Reject Rate (Pie Graph, Bar Graph)

- Percentage of reject per product monthly summary
- Ranking of top 3 Defects
2. Daily Productivity Monitoring (Table, Bar Graph)
- Productivity performance output per line (daily)
1. Reject Rate (Pie Graph, Bar Graph)
- Percentage of reject per product monthly summary
- Ranking of top 3 Defects
2. Daily Productivity Monitoring (Table, Bar Graph)
- Productivity performance output per line (daily)
1. Reject Rate (Pie Graph, Bar Graph)
- Percentage of reject per product monthly summary

Annual
Monthly/Semi Annual

- Ranking of top 3 Defects

2. Daily Productivity Monitoring (Table, Bar Graph)
- Productivity performance output per line (daily)
ED

1. Reject Rate (Pie Graph, Bar Graph)

Monthly/Semi Annual
- Percentage of reject per product monthly summary
- Ranking of top 3 Defects
2. Daily Productivity Monitoring (Table, Bar Graph)
- Productivity performance output per line (daily)
Cleanroom
1. Reject Rate (Pie Graph, Bar Graph)
Monthly/Semi Annual
- Percentage of reject per product monthly summary
- Ranking of top 3 Defects
2. Daily Productivity Monitoring (Table, Bar Graph)
- Productivity performance output per line (daily)
CHARACTERISTICS & TRENDS OF PROCESSES AND PRODUCTS INCLUDING OPPORTUNITIES FOR PREVENTIVE ACTION
QC
1. Process FMEA per new product
Semi-Annual
- Risk Assessment Results
- Computation of RPN
SUPPLIERS
Purchasing Section
1. Suppliers Performance Evaluation
Semi-Annual
- Quality of Materials (reject rate per supplier)
- On time Delivery (per supplier)
- Audit Results (per supplier)
- Ranking of Top 3 Suppliers
PERFORMANCE IMPROVEMENT
QMS
1. Department Goals
Analysis- Semi annual
2. IQA
3. CAR & PAR Status
4. Management Review
5. Benchmarking (to start as soon as possible)
Training
1. Training Plan vs Conducted
Ist half report, Analysis end of year

Joseph Lopez

Jerlyn Torres

Anthony Buca

Annabelle Virtucio

April Armintia

Danilda Montiano

Facilities & Maintenance

HR

1.
2.
3.
1.
2.
3.

PM Schedule vs Actual (Monthly Report)

Calibration sched. Vs Actual (Monthly report)
Frequency of Machine Breakdown (monthly report)
Turn-over rate
Work satisfaction
Management Satisfaction

Prepared:

Approved:

Aprilyn S. Armintia

Mr. Yoshihisa Kurosaka

HRAD Manager/QMR

Analysis- Semi-annual

Noel Inciong

1-3 Semi Annual before MR

April Armintia

President