Hinduja Global Solutions Limited

(CIN: L92199MH1995PLC084610)
Regd. Office : 171, Dr. Annie Besant Road, Worli, Mumbai - 400018. Contact no.: 022 - 2496 0707, Fax: 022-2497 4208
Website: www.teamhgs.com
E-mail: investor.relations@teamhgs.com
STATEMENT OF STANDALONE UNAUDITED RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2015
PART I

(Rs.in Lakhs)

Particulars

3 months
ended
30.09.2015

Preceding
3 months
ended
30.06.2015

(Refer Notes Below)

Unaudited

Unaudited

Unaudited

Unaudited

Unaudited

Audited

(i)

(ii)

(iii)

(iv)

(v)

(vi)

S.No.

3
4
5
6
7
8
9
10
11
12
13
14
15
16

Corresponding
3 months ended
30.09.2014 in the
previous year

Year to date
figures for Current
Period ended
30.09.2015

Year to date
figures for Previous
Period ended
30.09.2014

Previous year
ended
31.03.2015

Income from operations

(a) Net Sales / Income from operations

33,420.68

28,837.95

26,743.28

62,258.63

51,631.20

107,040.48

Total income from operations (net)

33,420.68

28,837.95

26,743.28

62,258.63

51,631.20

107,040.48

Expenses
a) Employee benefits expense
b) Depreciation and amortisation expense
c) Other expenses

20,590.15
1,911.34
6,305.32

18,701.71
1,729.06
5,796.24

16,474.85
1,267.79
5,099.13

39,291.86
3,640.40
12,101.56

31,732.01
2,915.63
9,541.39

66,460.51
6,056.07
19,633.03

Total expenses

28,806.81

26,227.01

22,841.77

55,033.82

44,189.03

92,149.61

Profit from Operations before Other Income, finance costs

and exceptional item
Other Income
Profit from ordinary activities before finance costs and
exceptional item

4,613.87

2,610.94

3,901.51

7,224.81

7,442.17

14,890.87

579.40
5,193.27

537.30
3,148.24

489.85
4,391.36

1,116.70
8,341.51

1,013.38
8,455.55

2,782.33
17,673.20

Finance costs
Profit from ordinary activities after finance costs but before
exceptional item
Exceptional Item
Profit from ordinary activities before tax
Tax Expense (incl. Deferred Tax)
Net Profit from ordinary activities after tax
Extraordinary items
Net Profit for the period
Paid-up Equity Share Capital ( Face Value Rs. 10/- )
Reserves excluding Revaluation Reserve as per Balance sheet of
previous accounting year
Earnings Per Share (EPS)
Basic E.P.S. ( not annualised ) ( Rs.)
Diluted E.P.S. ( not annualised ) ( Rs.)

322.61
4,870.66

259.29
2,888.95

459.55
3,931.81

581.90
7,759.61

857.67
7,597.88

1,575.24
16,097.96

4,870.66
1,921.15
2,949.51
2,949.51
2,072.57
-

2,888.95
1,034.72
1,854.23
1,854.23
2,071.96
-

3,931.81
1,175.08
2,756.73
2,756.73
2,065.83
-

7,759.61
2,955.87
4,803.74
4,803.74
2,072.57
-

7,597.88
2,317.07
5,280.81
5,280.81
2,065.83
-

16,097.96
4,839.52
11,258.44
11,258.44
2,071.96
79,258.04

14.23
14.20

8.95
8.91

13.36
13.27

23.18
23.11

25.60
25.44

54.49
54.21

See accompanying notes to the financial results

PART II
Select information for the Quarter and Six months ended September 30, 2015
S.No.

Particulars

PARTICULARS OF SHAREHOLDING

Public Shareholding:
- Number of shares
- Percentage of Shareholding ( % )

Promoters and Promoter Group Shareholding

(a) Pledged/ Encumbered
- Number of Shares
- Percentage of Shares ( as a % of the total shareholding
of promoters and promoter group )
- Percentage of Shares ( as a % of the total share capital
of the company)
(b) Non-encumbered
- Number of Shares
- Percentage of Shares ( as a % of the total shareholding
of promoters and promoter group )
- Percentage of Shares ( as a % of the total share capital
of the company)

Particulars

Preceding
3 months
ended
30.06.2015

3 months
ended
30.09.2015

Corresponding
3 months ended
30.09.2014 in the
previous year

Year to date
figures for Current
Period ended
30.09.2015

Year to date
figures for Previous
Period ended
30.09.2014

Previous year
ended
31.03.2015

6,696,200
32.31%

6,690,121
32.29%

6,628,870
32.09%

6,696,200
32.31%

6,628,870
32.09%

6,690,121
32.29%

Nil

Nil

Nil

Nil

Nil

Nil

14,029,452

14,029,452

14,029,452

14,029,452

14,029,452

14,029,452

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

67.69%

67.71%

67.91%

67.69%

67.91%

67.71%

3 months ended
30.09.2015

INVESTOR COMPLAINTS
Pending at the beginning of the quarter
Received during the quarter
Disposed of during the quarter
Remaining unresolved at the end of the quarter

Notes :
1 The Company is engaged only in Business Process Management and therefore, has only one primary reportable segment in accordance with the Accounting Standard 17 " Segment
Reporting".
2

The Board of Directors at their meeting held on November 6, 2015 have declared second interim dividend of Rs. 5 per Equity Share on the face value of Rs. 10 each for FY 2015-16.

Other Income includes following:

(Rs. in Lakhs)
Particulars

3 months ended
30.09.2015

Preceding 3 months
ended 30.06.2015

Corresponding 3
months ended
30.09.2014 in the
previous year

Year to date figures

for Current
Period ended
30.09.2015

Year to date figures for

Previous
Period ended 30.09.2014

Previous year
ended 31.03.2015

Gain/(Loss) on account of fluctuations in foreign exchange

currencies

(61.67)

339.82

(40.98)

278.15

313.90

170.23

Dividend received from wholly owned subsidiaries

445.85

445.42

445.85

445.42

1,948.72

Hinduja Global Solutions Limited

(CIN: L92199MH1995PLC084610)
Regd. Office : 171, Dr. Annie Besant Road, Worli, Mumbai - 400018. Contact no.: 022 - 2496 0707, Fax: 022-2497 4208
Website: www.teamhgs.com
E-mail: investor.relations@teamhgs.com
STATEMENT OF STANDALONE UNAUDITED RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2015

Tax expense for the year ended March 31, 2015 is net of prior year reversal of Rs. 210 lakhs.

During the period ended September 30, 2015, the Company issued 3,000 equity shares pursuant to the exercise of stock options by certain employees under the "Employee Stock
Option Plan 2008" and 3,079 equity shares pursuant to the exercise of stock options by certain employees under the "Employee Stock Option Plan 2011".

Statement of assets and liabilities

(Rs. in Lakhs)
As at
As at
30.09.2015
31.03.2015

Particulars
A EQUITY AND LIABILITIES
1 Shareholders' funds
(a) Share Capital
(b) Reserves and Surplus
Sub-total - Shareholders' funds

2,072.57
81,574.31
83,646.88

2,071.96
79,258.04
81,330.00

2 Non-current liabilities
(a) Long-term borrowings
(b) Deferred tax liabilities (net)
(c) Long-term provisions
Sub-total - Non-current liabilities

8,192.02
215.56
1,367.02
9,774.60

6,037.79
660.47
6,698.26

Sub-total - Current liabilities

9,611.80
6,331.06
16,179.48
3,524.20
35,646.54

1,608.96
6,297.20
11,620.57
3,288.38
22,815.11

TOTAL - EQUITY AND LIABILITIES

129,068.02

110,843.37

1 Non-current assets
(a) Fixed Assets
(b) Non-current investments
(c) Deferred tax assets (net)
(d) Long-term loans and advances
(e) Other non-current assets
Sub-total - Non-current assets

28,747.80
43,819.80
14,190.54
73.96
86,832.10

24,407.19
43,629.06
103.74
13,985.44
73.96
82,199.39

Sub-total - Current assets

15.78
23,234.32
3,051.64
1,507.39
14,426.79
42,235.92

13.95
14,941.08
981.39
2,107.57
10,599.99
28,643.98

TOTAL - ASSETS

129,068.02

110,843.37

3 Current liabilities
(a) Short-term borrowings
(b) Trade payables
(c) Other current liabilities
(d) Short-term provisions

B ASSETS

2 Current assets
(a) Current Investments
(b) Trade receivables
(c) Cash and Bank Balances
(d) Short-term loans and advances
(e) Other current assets

Effective September 1, 2015, the Company has acquired a significant portion of the domestic BPO business from Mphasis Limited and its wholly owned subsidiary Msource India Private
Limited for an aggregate consideration of Rs. 1,700 lakhs. In view of this acquisition, the figures of the current quarter are not comparable with the figures of preceding quarter and also
with the corresponding quarter of the previous period.

The Statutory Auditors have carried out a limited review of the standalone financial results for the quarter ended September 30, 2015 as per Clause 41 of the Listing Agreement with
Stock Exchange.

The above results were reviewed by the Audit Committee at its meeting held on November 5, 2015 and then approved by the Board of Directors of the Company at its meeting held on
November 6, 2015.
For Hinduja Global Solutions Limited

Place : Mumbai
Date : November 6, 2015

Sd/Anil Harish
Director
DIN: 00001685

Hinduja Global Solutions Limited

(CIN: L92199MH1995PLC084610)
Regd. Office : 171, Dr. Annie Besant Road, Worli, Mumbai - 400018. Contact no.: 022 - 2496 0707, Fax: 022-2497 4208
Website: www.teamhgs.com
E-mail: investor.relations@teamhgs.com
STATEMENT OF CONSOLIDATED UNAUDITED RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2015
PART I

(Rs. in Lakhs)
3 months

Preceding
3 months

Particulars

ended
30.09.2015

ended
30.06.2015

30.09.2014 in the
previous year

Period ended
30.09.2015

Period ended
30.09.2014

(Refer Notes Below)

Unaudited

Unaudited

Unaudited

Unaudited

Unaudited

Audited

(i)

(ii)

(iii)

(iv)

(v)

(vi)

S.No.

3
4
5
6
7
8
9
10

11
12
13
14
15
16
17

Corresponding
3 months ended

Year to date
figures for Current

Year to date
figures for Previous

Previous year
ended
31.03.2015

Income from operations

(a) Net Sales / Income from operations

78,898.69

73,882.93

70,206.55

152,781.62

136,828.38

280,757.98

Total income from operations (net)

78,898.69

73,882.93

70,206.55

152,781.62

136,828.38

280,757.98

Expenditure
a) Employee benefits expense
b) Depreciation and amortisation expense
c) Other expenses

53,314.37
3,260.48
17,515.53

51,751.44
2,961.95
16,720.94

47,526.32
2,358.49
14,583.01

105,065.81
6,222.43
34,236.47

92,857.10
5,140.81
28,219.89

191,045.92
10,524.37
57,990.61

Total expenses

74,090.38

71,434.33

64,467.82

145,524.71

126,217.80

259,560.90

4,808.31

2,448.60

5,738.73

7,256.91

10,610.58

21,197.08

490.09

1,017.72

425.25

1,507.81

1,216.03

2,010.45

5,298.40
1,099.14

3,466.32
956.61

6,163.99
969.27

8,764.72
2,055.75

11,826.62
2,048.51

23,207.53
3,864.24

4,199.26
4,199.26

2,509.71
2,509.71

5,194.71
5,194.71

6,708.97
6,708.97

9,778.10
9,778.10

19,343.29
19,343.29

1,506.70
2,692.56
2,692.56
2,692.56
2,072.57
-

893.03
1,616.68
1,616.68
1,616.68
2,071.96
-

1,349.28
3,845.43
3,845.43
3,845.43
2,065.83
-

2,399.73

2,682.68

2,840.68

4,309.24
4,309.24
4,309.24
2,072.57
-

7,095.42
7,095.42
7,095.42
2,065.83
-

16,502.61
16,502.61
16,502.61
2,071.96
105,351.07

12.99
12.96

7.80
7.77

18.65
18.52

20.79
20.73

34.41
34.19

79.88
79.46

Profit from Operations before Other Income, finance costs and

exceptional item
Other Income
Profit from ordinary activities before finance costs and
exceptional item
Finance costs
Profit from ordinary activities after finance costs but before
exceptional item
Exceptional Item
Profit from ordinary Activities before tax
Tax Expense
Provision for Taxation ( incl. Deferred Tax)
MAT Credit Availed
Net Profit from ordinary activities after tax
Extraordinary items
Net Profit for the period
Less : Minority interest
Net Profit for the period after minority interest
Paid-up Equity Share Capital ( Face Value Rs. 10/- )
Reserves excluding Revaluation Reserve as per Balance Sheet of
previous accounting year

18 Earnings Per Share (EPS)

Basic EPS ( not annualised ) ( Rs.)
Diluted EPS ( not annualised ) ( Rs.)
See accompanying notes to the financial results
PART II

Select information for the Quarter and Six months ended September 30, 2015
S.No.

Particulars

Preceding
3 months
ended
30.06.2015

3 months
ended
30.09.2015

Corresponding
3 months ended
30.09.2014 in the
previous year

Year to date
figures for Current
Period ended
30.09.2015

Year to date
figures for Previous
Period ended
30.09.2014

Previous year
ended
31.03.2015

A PARTICULARS OF SHAREHOLDING
1

Public Shareholding:
- Number of shares
- Percentage of Shareholding ( % )
Promoters and Promoter Group Shareholding
(a) Pledged/ Encumbered
- Number of Shares
- Percentage of Shares ( as a % of the total shareholding
of promoters and promoter group )
- Percentage of Shares ( as a % of the total share capital
of the company)
(b) Non-encumbered
- Number of Shares
- Percentage of Shares ( as a % of the total shareholding
of promoters and promoter group )
- Percentage of Shares ( as a % of the total share capital
of the company)

Particulars

6,696,200
32.31%

6,690,121
32.29%

6,628,870
32.09%

6,696,200
32.31%

6,628,870
32.09%

6,690,121
32.29%

Nil

Nil

Nil

Nil

Nil

Nil

14,029,452

14,029,452

14,029,452

14,029,452

14,029,452

14,029,452

100.00%

100.00%

100.00%

100.00%

100.00%

100.00%

67.69%

67.71%

67.91%

67.69%

67.91%

67.71%

3 months ended
30.09.2015

B INVESTOR COMPLAINTS
Pending at the beginning of the quarter
Received during the quarter
Disposed of during the quarter
Remaining unresolved at the end of the quarter

Notes :
1 The Consolidated Financial Statements of Hinduja Global Solutions Limited and its subsidiaries ("the Group") are prepared in accordance with Accounting Standard - 21 "Consolidated Financial
Statements".
2

The Group is engaged only in Business Process Management and therefore, has only one primary reportable segment in accordance with the Accounting Standard 17 " Segment Reporting".

The Board of Directors at their meeting held on November 6, 2015 have declared second interim dividend of Rs. 5 per Equity Share on the face value of Rs. 10 each for FY 2015-16.

Other Income includes following:

(Rs. in Lakhs)
Particulars

Gain/(Loss) on account of fluctuations in foreign exchange

currencies

3 months ended
30.09.2015

(174.28)

Preceding 3 months
ended 30.06.2015

442.21

Corresponding 3
months ended
30.09.2014 in the
previous year

(92.37)

Year to date figures for

Current
Period ended
30.09.2015

267.93

Year to date figures for

Previous
Period ended 30.09.2014

190.49

Previous year
ended 31.03.2015

(444.97)

Hinduja Global Solutions Limited

(CIN: L92199MH1995PLC084610)
Regd. Office : 171, Dr. Annie Besant Road, Worli, Mumbai - 400018. Contact no.: 022 - 2496 0707, Fax: 022-2497 4208
Website: www.teamhgs.com
E-mail: investor.relations@teamhgs.com
STATEMENT OF CONSOLIDATED UNAUDITED RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2015
5

Standalone Information
(Rs. in Lakhs)
Preceding
3 months
ended
30.06.2015

3 months
ended
30.09.2015

Particulars

Net Sales / Income from operations

Profit Before Tax
Profit After Tax

Corresponding
3 months ended
30.09.2014 in the
previous year

Year to date
figures for Current
Period ended
30.09.2015

Year to date
figures for Previous
Period ended
30.09.2014

Previous year
ended
31.03.2015

33,420.68
4,870.66

28,837.95
2,888.95

26,743.28
3,931.81

62,258.63
7,759.61

51,631.20
7,597.88

107,040.48
16,097.96

2,949.51

1,854.23

2,756.73

4,803.74

5,280.81

11,258.44

Tax expense for the year ended March 31, 2015 is net of credit of Rs. 2,477.96 lakhs on account of recognition of deferred tax assets by one of the foreign subsidiary in accordance with relevant
provisions of AS 22 - Accounting for Taxes on Income. Further, tax expense for the year ended March 31, 2015 is net of prior year reversal of Rs. 210 lakhs.

Statement of assets and liabilities

(Rs. in Lakhs)
As at
As at
30.09.2015
31.03.2015

Particulars
A EQUITY AND LIABILITIES
1 Shareholders' funds
(a) Share Capital
(b) Reserves and Surplus
Sub-total - Shareholders' funds
2 Minority interest

2,072.57
110,152.42
112,224.99
-

3 Non-current liabilities
(a) Long-term borrowings
(b) Deferred tax liabilities (net)
(c) Long-term provisions

2,071.96
105,351.07
107,423.03
-

Sub-total - Non-current liabilities

59,343.21
242.48
1,587.17
61,172.86

56,731.90
19.89
794.25
57,546.04

Sub-total - Current liabilities

12,047.94
15,072.12
23,321.01
5,037.38
55,478.45

2,627.77
16,793.63
18,031.09
4,902.20
42,354.69

TOTAL - EQUITY AND LIABILITIES

228,876.30

207,323.76

55,806.28
31,054.12
993.90
218.36
19,037.85
843.28
107,953.79

48,084.11
29,428.86
803.16
336.87
17,825.88
834.05
97,312.93

Sub-total - Current assets

17.46
50,119.71
42,665.32
13,254.31
14,865.71
120,922.51

71.16
51,023.48
35,426.94
14,094.32
9,394.93
110,010.83

TOTAL - ASSETS

228,876.30

207,323.76

4 Current liabilities
(a) Short-term borrowings
(b) Trade payables
(c) Other current liabilities
(d) Short-term provisions

B ASSETS
1 Non-current assets
(a) Fixed Assets
(b) Goodwill on consolidation
(c) Non-current investments
(d) Deferred tax assets (net)
(e) Long-term loans and advances
(f) Other non-current assets
Sub-total - Non-current assets
2 Current assets
(a) Current Investments
(b) Trade receivables
(c) Cash and Bank Balances
(d) Short-term loans and advances
(e) Other current assets

Effective September 1, 2015, the Company has acquired a significant portion of the domestic BPO business from Mphasis Limited and its wholly owned subsidiary Msource India Private Limited
for an aggregate consideration of Rs. 1,700 lakhs. In view of this acquisition, the figures of the current quarter are not comparable with the figures of preceding quarter and also with the
corresponding quarter of the previous period.

In view of the acquisition of Colibrium Partners LLC and Colibrium Direct LLC effective March 27, 2015, the figures of the quarter and six months period ended September 30, 2015 are not
comparable with the figures of the corresponding quarter and six months period ended in the previous year.

10 During the period ended September 30, 2015, the Company issued 3,000 equity shares pursuant to the exercise of stock options by certain employees under the "Employee Stock Option Plan
2008" and 3,079 equity shares pursuant to the exercise of stock options by certain employees under the "Employee Stock Option Plan 2011".
11 The Statutory Auditors have carried out a limited review of the consolidated financial results for the quarter ended September 30, 2015 as per Clause 41 of the Listing Agreement with Stock
Exchange.
12 Investors can view the standalone results of the Company on the Company's website www.teamhgs.com or the website of BSE (www.bseindia.com) or NSE (www.nseindia.com).
13 The above results were reviewed by the Audit Committee at its meeting held on November 5, 2015 and then approved by the Board of Directors of the Company at its meeting held on November
6, 2015.
For Hinduja Global Solutions Limited

Place : Mumbai
Date : November 6, 2015

Sd/Anil Harish
Director
DIN: 00001685

PRESS RELEASE

For Immediate Release

November 6, 2015

Hinduja Global Solutions Limited

Q2 FY2016 Consolidated Performance Highlights
Net Sales of Rs. 7,890 million, an increase of 12.4% y-o-y
EBITDA of Rs. 807 million at 10.2% margin
PAT of Rs. 269 million at 3.4% margin
As of September 30, 2015, the Company had Net Debt of Rs. 2,591 million and
Net Worth of Rs. 11,222 million
The Board declared second interim dividend for FY2016 of Rs. 5 per share
Mumbai, India, November 6, 2015: Hinduja Global Solutions Limited (HGS) (Listed on NSE &
BSE, India) today announced its Unaudited Second Quarter and Half Year Results for FY2016.
Commenting on the results, Mr. Partha DeSarkar, Chief Executive Officer said:
HGS has recorded a revenue growth of 12.4% in Q2. In addition, increased capacity
utilization and cost control measures initiated has led to significant improvement in EBIDTA
margins over Q1.
Healthcare continues to be the growth engine for the Company. Further, the Consumer &
Public Sector verticals have shown good momentum with 3 new large contract wins in H1.
We are seeing traction in our investments in value added solutions such as platform-based
tools, digital marketing services, analytics and consulting that are fundamentally changing how
we interact with our clients end customers and drive efficiencies.

Consolidated Financial Highlights:

Q2
(Rs. Million)
Net Sales
EBITDA
Margin (%)
Profit Before Tax (PBT)
Margin (%)
Profit After Tax (PAT)
Margin (%)
Basic EPS (Rs.)

FY2016

y-o-y
FY2015 Growth (%)

Q1

q-o-q

H1

y-o-y

FY2016 Growth (%) FY2016 FY2015 Growth (%)

7,890

7,021

12.4%

7,388

6.8%

15,278

13,683

11.7%

807

810

(0.4)%

541

49.1%

1,348

1,575

(14.4)%

10.2%

11.5%

8.8%

11.5%

420

519

5.3%

7.4%

269

385

3.4%

5.5%

12.99

18.65

7.3%
(19.2)%

251

67.3%

671

978

4.4%

7.1%

66.5%

431

710

2.8%

5.2%

66.4%

20.79

34.41

3.4%
(30.0)%

162
2.2%

(30.4)%

7.80

(31.4)%
(39.3)%
(39.6)%

PRESS RELEASE
Q2 FY2016 Consolidated Financial Highlights:
Net Sales increased by 12.4% y-o-y to Rs. 7,890 million. This growth was primarily driven by
an improvement in volume across all key geographies, except Canada.
EBITDA was Rs. 807 million, down 0.4% y-o-y. EBITDA margins were at 10.2%. EBITDA
was impacted due to under performance by HGS Canada.
PAT was Rs. 269 million with a margin of 3.4%. Profitability was impacted due to lower
operating profit coupled with higher tax incidence.
As of September 30, 2015, the Company had Net Debt of Rs. 2,591 million and Net worth of
Rs. 11,222 million.
Q2 FY2016 Business Highlights:
HGS US showcased strong performance and business growth from existing clients and new
client wins, Healthcare is the primary growth driver in this market. Colibrium, the acquisition
done earlier this year, has signed up 150 FTEs for multiple clients.
HGS Canada signed its first Public Sector client. The expected ramp up is 100 FTEs. It also
received additional business worth 100 FTEs from a major Canadian Telecommunications
company. The business experienced billing efficiencies across all clients. Benefits of all
business initiatives expected to accrue in the coming quarters.
HGS UK continues to grow on the back of two new large contract wins in the Consumer and
Public Sector vertical. The Preston site has been expanded to support this growth. HGS UK
remains focused on new business in the government, telecom and consumer goods
verticals.
HGS Philippines profitability improved driven by stabilization of investments and completion
of ramp-up. Outlook is promising primarily due to higher volumes in the healthcare vertical
driven by start of Open Enrollment Season.
As Open Enrollment Season commences, the India International business is expected to
perform well.
India Domestic business revenues increased over Q1 on account of ramps in the Telecom
sector. COLA (Cost of Living Adjustments) increases in some of the large accounts will
benefit margins going forward. The Domestic business started operations for three new
clients in E-commerce, Insurance and Healthcare sectors.
The acquisition of a significant part of Mphasis Groups BPM business in India concluded this
quarter, with the smooth transition of clients and over 8,000 employees.
The company signed 7 new logos in the quarter.
As Healthcare moves to a B2C model, HGS is investing in solutions to enhance the customer
experience. For a leading Healthcare Payer, HGS has implemented multiple automation
projects which will yield cost saving in operational costs for the client.

PRESS RELEASE
The Consulting Business has seen traction with our largest Healthcare Payer client, where
the Sales Operations process was re-engineered, with an aim to deliver significant savings.
The Company has also invested in HR Analytics to improvise the recruitment methodology.
Digital Natural Assist (DNA), a new customer experience platform was launched to
streamline customer service communications across all channels.
As of September 30, 2015, HGS had 181 active clients (excluding payroll processing clients).
As of September 30, 2015, contribution from Healthcare vertical is 41.8%, Telecom &
Technology 25.3%, Consumer Electronics 14.8%, BFS 7.0%, Media 2.1%, Chemicals &
Biotech 2.3% and 6.7% from other verticals.
As of September 30, 2015, total headcount was 39,466. 68.5% in India, 16.4% in Philippines,
6.4% in the US, 6.2% in Canada and 2.5% in Europe.

Other Highlights:
HGS has signed Indias No. 1 and Asias No. 2 Golfer Anirban Lahiri as its Brand Ambassador.
Anirban is also ranked 39th in the World ranking. He will play a significant role in developing the
HGS brand in global markets.
Industry Recognitions:
During the quarter, HGS received several accolades from various outsourcing research &
analysis firms. These are a testament to the Companys leadership position in the BPM industry.
HfS Research has named HGS to the Winners Circle in the Healthcare Payer Operations
Blueprint, 2015.
HGS continues to share mindshare with Everest Research: Was named a Major Contender
in the CCO PEAK Matrix, 2015 and included in the CCO Service Provider Compendium,
2015.
HGS has been included in a few recent Frost & Sullivan reports including:
o Frost & Sullivan 2015 Europe Contact Center Outsourcing Buyers Guide: Negotiating a
Changing Landscape
o BPO Enabling Technology Part II Radically Transforming Client Partnerships, 2015
o 2015 North American Mergers & Acquisitions Update: Contact Center Outsourcing
Growth at Warp Speed

PRESS RELEASE
About Hinduja Global Solutions:
HGS is a leader in optimizing the customer experience and helping our clients to become more
competitive. HGS provides a full suite of business process management (BPM) services from
consumer interaction solutions to platform based back office services and digital enablement
solutions. By applying analytics and interaction expertise to deliver innovation and thought
leadership, HGS increases revenue, improves operating efficiency and helps retain valuable
customers. HGS expertise spans the telecommunications and media, healthcare, insurance,
banking, consumer electronics and technology, retail, consumer packaged goods industries, as
well as the public sector. HGS operates on a global landscape with around 40,000 employees in
65 worldwide locations delivering localized solutions. For the year ended 31st March 2015, HGS
had revenues of US$ 458 million. HGS, part of the multi-billion dollar Hinduja Group, has over
four decades of experience working with some of the worlds most recognized brands.
www.teamhgs.com

Safe Harbour
Certain statements in this release concerning our future growth prospects are forward-looking
statements, which involve a number of risks, and uncertainties that could cause our actual
results to differ materially from those in such forward-looking statements. We do not undertake
to update any forward-looking statement that may be made from time to time by us or on our
behalf.

For more information, visit us at www.teamhgs.com or contact:

Srinivas Palakodeti
Hinduja Global Solutions Limited
Tel: +91 80 2573 2620
Email: pala@teamhgs.com

Bijay Sharma
Churchgate Partners
Tel: +91 22 6169 5988
Email: HGS@churchgatepartnersindia.com