Escolar Documentos
Profissional Documentos
Cultura Documentos
Image source:
http://home.airindia.in
The monopoly of Air India and Indian Airlines was broken in 1994, when
Jet Airways was granted the scheduled airline status after having
operated as an air taxi operator since 1992. The next few years
witnessed the mushrooming entry and growth of several new airlines in
India, including Kingfisher Airlines, Air Deccan (later acquired by
Kingfisher Airlines), Sahara Airlines (eventually taken over by Jet
Airways), SpiceJet, Indigo, GoAir, Paramount, and so on. Things have
gone down for both the national carriers since then. In February 2011,
Air India and Indian Airlines were finally merged to form National
Aviation Company of India Limited (NACIL) under the Air India brand
name.
Frequent strikes by employees has literally crippled operations and
tarnished the reputation of Air India severely. Action against
All rights reserved by Dr. Kanishka Bedi, 2015
Incidents have been reported from other parts of the world, where Air
India has lacked professionalism in managing its global operations. In
July 2012, an Air India flight from Delhi to Shanghai entered into a
major turbulence in the air when several of its passengers were
injured. Instead of landing the plane at a nearby airport for allowing
medical treatment to the passengers, the pilot decided to take the
plane all the way to Shanghai without reporting about this incident to
the concerned officials. In March 2013, just after landing an Air India
plane damaged the rudder of a JetBlue aircraft taxing towards the
runway at the John F. Kennedy Airport in New York.
The Indian government has bailed out Air India several times in the
past and the latest fund infusion is no surprise. It is dj vu for the
airline, as its pilot's strike in May 2012 resulted in hardships for the
stranded passengers on airports nationally as well as internationally.
THE TASK
Considering the current reputation of the airlines, the Civil Aviation
Minister of India, Mr. Ajit Singh is exploring BPM projects to address
some of the issues above. He is open to the advice of outside
consultants, particularly in relation to the people phase of BPM
implementation.