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BSMA-3
Briones, Angelique Glenda
Plaza, Shery Mae
Serrano, Kristine Grace
Temblor, Tefanee Therese
Ungab, Deyzel B.
BA107AB
03:00-04:30 PM MW
Discussion Questions:
1. Why should one study operations management?
(1)
OM is one of three major functions (marketing, finance, and operations) of any organization and we study
how people organize themselves for productive enterprise.
(2)
(3)
(4)
It provides a major opportunity for an organization to improve its profitability and enhance its service to
society.
2. Identify four people who have contributed to the theory and techniques of operations management.
Responses include:
The people who have contributed to the theory and techniques of operations management are Adam Smith,
Frederick W. Taylor, Walter Stewart and Henry Ford.
3. Briefly describe the contributions of the four individuals identified in the preceding question.
Adam Smith Contributed work specialization/division of labor, Frederick W. Taylor contributed scientific
management, Walter Stewart contributed Statistical sampling and quality control and Henry Ford contributed
moving assembly line.
4.Figure 1.1 outlines the operations, finance/ accounting, and marketing functions of three organizations.
Prepare a chart similar to Figure 1.1 outlining the same functions for one of the following:
a. a newspaper
b. a drugstore
c. a college library
d. a summer camp
e. a small costume-jewelry factory
5. Answer Question 4 for some other organization, perhaps an organization, perhaps an organization where
you have worked.
6. What are the three basic functions of a firm?
Marketing, which helps promote and sell products or services
Production/operations, which creates the product
Finance/accounting, which tracks how well the organization doing in financial terms
7. Identify the 10 strategic operations management decisions.
12. What are the five reasons productivity is difficult to improve in the service sector?
Improvement of the service sector has been proven to difficult because:
It is labor intensive;
It is frequently focused on unique individual attributes or desires;
It is often an intellectual task performed by professionals;
It is often difficult to mechanize and automate; and
It is often difficult to evaluate for quality (Heizer & Render, 2011).