Escolar Documentos
Profissional Documentos
Cultura Documentos
Steps
An open-ended question is one that compels a person to volunteer more
information. A closed-ended question, on the other hand, is one that can be
answered with a simple yes or no response. Knowing the difference between
the two will help you tremendously.
1
Ask questions that encourage people to talk. Let's say you went to a party
on Saturday night but had to leave early. If you want to know what happened
after you went home, these open-ended questions might help:
1
Avoid asking questions that require one-word replies. Not only will
closed-ended questions bring a conversation to a screeching halt, they usually
provide inadequate answers as well. Here are some examples of closedended questions relevant to the situation described above:
1
Go narrow first then broad and open. If you're struggling to get the person
to open up with broad open-ended questions, try narrowing the questions first
and then make them broader after getting them into the conversation.
Example of this would be when talking to your kids. You might ask a question
like, "What happened at school today?" "Nothing" is the response. Follow-up
with something like, "What writing assignments are you working on?" More
than likely, this spark a conversation.
2
Follow-up with "Why?" or "How?" Another technique that can help you get
specific information and a lengthier answer is to ask a closed-ended question
followed up with "Why?" or "How?" For example, if I want to know whether I
might find a class useful, I can ask someone who took it. Me: "Did you like that
Sociology class?" Him: "Nope." Me: "Why not?" Him: "Oh, well, it was a lot of
reading and theory without much practical application, for one thing."
1
Make sure to Listen. Asking the right questions is pointless if you don't listen.
Sometimes we are guilty of formulating the next question without paying
attention to the answer to the first. You miss great opportunities for follow-up
questions if you do this. Make an effort to listen to the answer you asked for.