SIKKIM MANIPAL UNIVERSITY - DDE

Master of Business Administration MBA Semester I

PM 0013 MANAGING HUMAN RESOURCES IN PROJECTS 4 Credits
(Book ID B1939)
Model Question Paper Answer Key
Duration: 3 hours

Total marks: 140

Section A
ESSAY TYPE QUESTIONS (10 Marks each)
[Please answer Any Four essay type questions in a separate page answer sheet especially provided
for the purpose]

(10*4=40 Marks)

1. What is the relationship between performance and conflict? Discuss the different levels at
which conflict can occur in an organisation.
(Answer : Refer 6.2.2 pg.127; 6.5 pg.138 141)
2. Discuss the different leadership styles and roles that are adopted by Project Leaders.
(Answer : Refer 9.3 and 9.4 pg.237 241)
3. Discuss any five motivational theories that help in understanding needs of individuals and
how they can be motivated.
(Answer : Refer 10.3 pg.259 269)
4. What is Strategic Human Resource Management? Discuss the 5-P Model of Strategic Human
Resource Management with a suitable exxample.
(Answer : Refer 12.2 pg.323 326)

Case Study
Julie works at the Sheraton Towers in Melbourne. At the Sheraton she works in the Housekeeping
department. Her role within the department is to train all new staff in general
housekeeping skills.
Today she is training a new staff member Anna, on how to clean and maintain the mini bar in
guestrooms. Anna who has just recently arrived from Fiji finds that Julies Australian
accent is quite difficult to understand.
She has asked Julie to repeat her instructions for cleaning and restocking the mini bar, and she is still
unable to understand her. So she decides to complete the task her way before moving on to another
room where she repeats the same task.

After Anna has completed cleaning and restocking all the mini bars that she was assigned, Julie checks
to see that the tasks were completed to job specification. Julie quickly discovers that Anna has not
completed the task as she was instructed to. She wonders how this
could happen when she has instructed Anna over and over again.
As Anna is about to go home Julie catches up with her and asks Anna to redo the mini bars. Anna
cant understand why Julie wants her to do this again, when the afternoon ousekeeping staff is now on
duty.
Anna tells Julie that she has to go home now, and is unable to stay back tonight. Julie cant believe
what shes hearing and tells Anna that she must finish her job before she goes home,
and if she doesnt do this, then she will report her to the House Keeping Manager and Human
Resource Manager
(Source:http://www.fremont.k12.ca.us/cms/lib04/CA01000848/Centricity/Domain/189/communication
_at_work_soft_skills.pdf)
Discussion Questions:
5. Why has communication failed here?
6. How can communication be improved between Anna and Julie?

Section B
Multiple Choice Questions (MCQ)
[Please answer all the following questions]
Answer the following one mark questions from (1-50)
Q.No.
1.

Question Statement

(1*50=50 marks)
Correct Answer

Arranging the required resources to carry

a.Resource

out the project is called ___________.

scheduling

a. Resource scheduling
b. Resource planning
c. Resource forecasting
d. Resource optimisation
2.

Of the following which can be classified as an indirect

cost?
a. Wages
b. Salary
c. Cost of machinery
d. Promotional cost

d.Promotional cost

3.

In the project life cycle, which step includes managing

d.Presentation

and assembling the required resources to initiate a

project?
a. Identification
b. Preparation
c. Appraisal
d. Presentation
4.

Providing Equal Employment

Opportunity is an example of_________

b.Societal
objectives

a. Organisational objectives
b. Societal objectives
c. Functional objectives
d. Personal objectives
5.

In the managerial functions, __________ includes

c.Directing

implementing the plans that have already been

formulated.
a. Organising
b. Controlling
c. Directing
d. Staffing

6.

HRP stands for ______________

a.Human

a. Human Resource Planning

Resource

b. Human Recruitment Planning

Planning

c. Human Resource Programming

d. Human Recruitment Programming
7.

Among Key Project Personnel, customers fall into the

c.Project

category of _____________

stakeholders

a. Executive steering committee

b. Governance board
c. Project stakeholders
d. Schedulers
8.

___________ are responsible for monitoring the

b.Quality engineers

specific standards set for the project.

a. Production engineers
b. Quality engineers
c. Process engineers
d. Project advisory group
9.

___________is the person who ensures that the prestated activities and tasks are completed as per the

d.Project team
leader

scheduled time.
a. Project planner
b. Project scheduler
c. Project sponsor
d. Project team leader
10.

In the ____________ stage of the Project Team Life

c.Storming

cycle there is emotional response to the demands of the

project.
a. Norming
b. Adjourning
c. Storming
d. Performing
11.

______________ in a team implies that members of the

b.Diversity

team belong to
different backgrounds.
a. Dissimilar Interests
b. Diversity
c. Dissonance
d. Differentiation
12.

PERT stands for __________

d.Project Evaluation

a. Project Evaluation and Reporting Techniques

and Review

b. Project Estimation and Review Techniques

Techniques

c. Process Evaluation and Review Techniques

d. Project Evaluation and Review Techniques
13.

___________ is the the functional area where the

project manager compares

a.Terminating

the actual outcomes of a project with its desired

outcomes.
a. Terminating
b. Controlling
c. Reporting
d. Budgeting
14.

A manager who has understanding of someones pain,

c.Empathy

emotions or feelings is said to have_____________.

a. Sympathy
b. Apathy
c. Empathy
d. Affection
15.

_________ focus on the ability of a person to manage

d.Leadership skills

and guide a team

towards a common goal.
a. Personnel skills
b. Knowledge
c. Technical skills
d. Leadership skills
16.

A ________involves task forces that have been

a.matrix team

brought together from

different departments to work on a project and achieve
a common goal.
a. matrix team
b. departmental team
c. functional team
d. operational team
17.

Which of the following is a reason for Intra-team

Conflict?
a. Goal convergence
b. Equilibrium
c. Realistic expectations
d. Personal variables

d.Personal
variables

18.

In the ___________ stage, conflict can be avoided if

b.Build-up

proper feedback about project

performance is given to the team members.
a. Forming
b. Build-up
c. Implementation
d. Final
19.

SRAM stands for ______________.

a.Sample

a. Sample Responsibility Assignment Matrix

Responsibility

b. Simple Responsibility Assignment Matrix

Assignment Matrix

c. Simple Reporting Assignment Matrix

d. Similar Responsibility Assignment Matrix
20.

____________ is a technique that helps in simplifying

c.Work Breakdown

project activities.

Structure

a. Critical Path Method

b. Delphi Technique
c. Work Breakdown Structure
d. Work Balance Technique
21.

Nominal Group Technique is a _________ process.

a. Idea generation

b.Problem
solving

b. Problem solving
c. Resource generation
d. People counselling
22.

____________communication helps the teams in

a.Efficient

managing risks and changes.

a. Efficient
b. Effervescent
c. Enigmatic
d. Established
23.

There are ______to Effective Communication.

a. 6Cs
b. 5Cs
c. 7Cs

c.7Cs

d. 8Cs
24.

The 5Ws in the completeness of communication are

d.Who

what, when, where, why and _______.

a. Which
b. Whether
c. Whither
d. Who
25.

Functional level leaders carry out the directions of

b.Business

__________leaders.

level

a. Operational-level
b. Business level
c. Corporate-level
d. Staff-level
26.

________ is a style of leadership where the project

c.Transactional

manager motivates the followers with awards and

leadership

recognition.
a. Democratic leadership
b. Action oriented leadership
c. Transactional leadership
d. Transformational leadership
27.

An individual who takes the financial responsibility of

a.Project

a business to implement the project is called

Sponsor

____________
a. Project Sponsor
b. Project Creator
c. Project Processor
d. Project Planner

28.

According to__________, motivation means a

process of stimulating people to action to accomplish
desired goals.
a. Dale S. Beach
b. DaltonE. McFarland

c.W.G.Scott

c. W.G.Scott
d. Michael J. Jucius
29.

Theory X and Theory Y theories of human motivation

d.Douglas McGregor

was developed__________.
a. Edwin Locke
b. David McClelland
c. William Ouchi
d. Douglas McGregor
30.

According to the __________an employee gets

a.Equity

demotivated whenever he perceives any disproportion

theory

in the outcome-input ratio.

a. Equity theory
b. ERG theory
c. Cognitive evaluation theory
d. Cognitive dissonance theory

.
31.

_____________ method aims to assess the

c.Human

effectiveness of Human Resource Management .

resource

a. Human resource auditing

accounting

b. Human recruitment accounting

c. Human resource accounting
d. Human recruitment auditing
32.

_______________ was initiated by Peter F.Drucker.

a. Assessment Centres

b.Management
by Objectives

b. Management by Objectives
c. Behaviourally Anchored Rating Scales
d. 360 Degree Feedback
33

The termination of an employee due to ethical issues is

called _______
a. Suspension
b. Dismissal
c. Layoff

c.Layoff

d. Strike
34

Human resource and _______work together for

a.top level

achieving business strategies.

management

a. top level management

b. lower level management
c. middle level management
d. operational level management
35

__________ is the author of Human Resource

d.John Bratton

Management: Theory and Practice.

a. Flippo
b. David Ulrich
c. Peter Drucker
d. John Bratton
36

In the 5-P model ________ refers to organisations

b.Philosophy

attitude towards its employees and how they should

be treated.
a. Policies
b. Philosophy
c. Practices
d. Processess
37

In the classification of Elements of Strategic Human

d.Individual

Resource Management _________ include different

elements

factors related to each employee.

a. Interpersonal elements
b. Internal elements
c. Intrapersonal element
d. Individual elements
38

WPM stands for ______________

c. Workers

a. Workers Part-time in Management

Participation in

b. Workers Promotion in Management

Management

c. Workers Participation in Management

d. Workers Programmes in Management
39

Trade unions are defined in Section 2(h) of Indian

a.1926

Trade Union Act, __________.

a. 1926
b. 1927
c. 1928
d. 1929
40

The Indian National Trade Union Congress (INTUC)

d.1947

was established in _______ by Sardar Vallabh Bhai

Patel.
a. 1956
b. 1926
c. 1949
d. 1947
41

Securing fair and just compensation to all employees

c.Welfare

comes under the purview of __________

functions

a. Judiciary functions
b. Social functions
c. Welfare functions
d. Developmental functions
42

Minority groups are also known as _____________ .

a. tertiary groups

b.secondary
groups

b. secondary groups
c. primary groups
d. underpriveledged groups
43

In India, _______are considered as minority groups.

a.Christians

a. Christians
b. Hindus
c. Brahmins
d. Jains
44

_____________ helps a person to realise how

d.Self-

his/her behaviour would affect another person.

monitoring

a. Self-esteem
b. Sympathy
c. Empathy

d. Self-monitoring
45

_______________ includes teams from various

b.International

nations, continents, cultures and backgrounds working

project

together on a project.
a. Overseas project
b. International project
c. Foreign project
d. Boundary project
46

Specifications with regard to Ventilation and

b.Section 13

Temperature are stated in _________ of the Factories

Act, 1947.
a. Section 12
b. Section 13
c. Section 11
d. Section 14
47

According Section 16 of the Factories Act, 1947, the

c.9.9

size of the room should be at least _________cubic

meters.
a. 9.5
b. 9.7
c. 9.9
d. 9.8
48

OSHA stands for _____________

d.Occupational

a. Occupational Security and Health Act

Safety and

b. Official Safety and Hazard Act

Health Act

c. Official Safety and Health Act

d. Occupational Safety and Health Act
49

The safety of the workers employed in mines is

regulated by the provisions
under Mines Act___________.
a. 1954
b. 1951
c. 1952

c.1952

d. 1953
50

The voluntary movement on Safety, Health and

b.national

Environment (SHE) has been developed at

level

the___________.
a. industrial level
b. national level
c. international level
d. organizational level

Answer the following two mark questions from (51-75)

Q.No.
51.

Question Statement

(2*25=50 marks)
Correct Answer

_________also covers activities such as ___________

b.Procurement

project,
a. Engineering project, purchasing

acquisition

b. Procurement project, acquisition

c. Research project, establishing dome
d. Construction project, develop technology
52.

State whether the following are True (T) or False (F)

a.i.(T) ii. (T)

i.Resource optimisation rrefers to proper utilisation of

available resources.
ii. Resource allocation helps a project manager identify
which resources are to be utilised at what time.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
53.

The _________aspect refers to the compensation of the

d.Personnel

employees.

compensation

a. Personal, employee grievance

b. Welfare, training
c. Industrial, recruitment
d. Personnel , compensation
54.

State whether the following are True (T) or False (F)

b.i.(T) ii. (F)

i.Recruitment is the process of inviting applications from

suitable candidates for the vacancies.
ii.Recruitment involves choosing the best candidate out of
those who have applied for the job.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
55.

In an academic project Internal Stakeholders include

d.Administrators,

______________ and ____________

Learning

a. Students, Publishers

Technologists

b. Librarians, Partners
c. Teaching Staff , Online Hosts
d. Administrators, Learning Technologists
56.

State whether the following are True (T) or False (F)

d.i.(F) ii. (T)

i.Process engineers advises the project sponsor and project

manager.
ii.Schedulers are responsible for managing the master
schedule plan for all the activities of the project.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
57.

In the _________ stage of team formation there is

c.Storming,

__________ of/among team members.

disagreement

a. Adjourning, resolution
b. Norming, orientation
c. Storming, disagreement
d. Forming, frustration

58.

State whether the following are True (T) or False (F)

i.Internal support is possible when the team members
have good intrapersonal skills.

c.i.(F) ii. (F)

ii.External support is gained through co-ordination of the

various project functions.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
59.

State whether the following are True (T) or False (F)

a.i.(T) ii. (T)

i.Technical skills involve the competency of a person in

operating systems.
ii.Leadership skills focus on the competency of a person
in motivating a group of members towards a common
goal.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
60.

_________ skills are reqired to make ________ decisions.

a. Leadership, software purchase

c.Analytical ,
result oriented

b. Team building, procurement

c. Analytical , result oriented
d. Technical, recruitment
61.

State whether the following are True (T) or False (F)

c.i.(F) ii. (F)

i.The difference between the actual and the desired needs

leads to conflicts leads to inter group conflict.
ii.Intra-Organisational conflict arises between two
organisations.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)

62.

State whether the following are True (T) or False (F)

i.Conflict between different hierarchical levels is called

b.i.(F) ii. (F)

horizontal conflict.
ii.Horizontal conflict can occur because of inadequate or
ineffective communication
a. i.(T) ii. (T)
b. i.(F) ii. (F)
c. i.(T) ii. (F)
d. i.(F) ii. (T)

63.

State whether the following are True (T) or False (F)

c.i.(T) ii. (F)

The purposes of manpower estimation are:

i.Predict the cash flow requirements
ii. To assess the quality of the project
a. i.(T) ii. (T)
b. i.(F) ii. (F)
c. i.(T) ii. (F)
d. i.(F) ii. (T)

64.

_________ and ___________ are qualitative methods of

d.Replacement chart,

manpower estimation.

Delphi technique

a. Markov analysis, Skill Inventory

b. Replacement chart, Turnover analysis
c. Delphi technique, Turnover analysis
d. Replacement chart, Delphi technique
65.

State whether the following are True (T) or False (F)

i.Jargon refers to words, specific to a particular
domain.
ii.Communication can be made more effective with the use
of jargon.
a. i.(T) ii. (T)
b. i.(F) ii. (F)
c. i.(T) ii. (F)
d. i.(F) ii. (T)

c.i.(T) ii. (F)

66.

__________ and ___________ are included in the 7Cs of

a.Consideration,

Effective Communication.

Courtesy

a. Consideration, Courtesy
b. Completeness, Compactness
c. Courtesy, Comprehension
d. Clarity, Cause
67.

_____________ style believes in __________.

a. Free-rein leadership, high performance

b.Autocratic
leadership, control

b. Autocratic leadership, control

c. Action oriented, power
d. Transactional leadership, participation
68.

State whether the following are True (T) or False (F)

d.i.(F) ii. (F)

According to Bonoma Slevin Leadership Model:

i. Consultative autocratic manager alone makes all
decisions.
ii. Shareholder manager has open discussions and
decisions are made by the team.
a. i.(T) ii. (T)
b. i.(F) ii. (T)
c. i.(T) ii. (F)
d. i.(F) ii. (F)

69.

A project manager is expected to

c.professional,

strengthen the moral of all team

personal

members to meet both _________and __________ goals.

a. intrinsic, extrinsic
b. internal, external
c. professional, personal
d. industrial, global
70.

State whether the following are True (T) or False (F)

i.High performance - Low potential employees are
provided alternate challenges and motivated to learn more.
ii. Low performance - High potential employees are

c.i.(T) ii. (F)

warned to increase their performance.

a. i.(T) ii. (T)
b. i.(F) ii. (T)
c. i.(T) ii. (F)
d. i.(F) ii. (F)

71.

The correct sequence of the last three steps in the Strategic

a.Formulating,

planning process is :

Implementing and

a. Formulating, Implementing and Evaluating the

business strategy

Evaluating the
business strategy

b. Formulating, Evaluating and Implementing the

business strategy
c. Evaluating, Formulating and Implementing the
business strategy
d. Evaluating, Formulating and Scanning the business
strategy
72.

State whether the following are True (T) or False (F)

d.i.(F) ii. (F)

i.The United Trade Union Congress was formed during

1951.
ii.The Hind Mazdoor Sabha was formed in 1949.
a. i.(T) ii. (T)
b. i.(F) ii. (T)
c. i.(T) ii. (F)
d. i.(F) ii. (F)

73.

State whether the following are True (T) or False (F)

Measures to Manage Diversity include:
i. Involvement of employees
ii. Linking adversity with strategic plan
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (T)
d. i.(F) ii. (F)

b.i.(T) ii. (F)

74.

The reasons for accidents in the workplace are classified

d.Behavioural,

as________ and _________

behavioural

a. Personal , Professional
b. Internal, External
c. Physical, Physiological
d. Behavioural, Non- behavioural
75.

State whether the following are True (T) or False (F)

i.Accidents in the Mining industry can occur due to low
levels of oxygen.
ii.Accidents in the Shipping industry can occur due to
inadequate scaffolding.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (T)
d. i.(F) ii. (F)

********************

b.i.(T) ii. (F)

Non-