DAVID DUGAS

(508)478-2239
DavidDugas2011@gmail.com / www.linkedin.com/in/DDugas1
SUMMARY
Infrastructure Engineer/Systems Administrator with experience in Windows, Linux, and VMware environments supporting a
wide variety of services, products, and end-users. Experienced in supporting 24/7 environments; virtual and physical. Strong
working knowledge of Active Directory, SQL Server, MS Office applications, TCP/IP networking, Java, and some exposure
to Perl scripting. Multiple years of Quality Assurance experience across various industries, including aerospace with strict
government standards. Broad working knowledge of CA Technology software products. Self-motivated professional
consistently pursuing new challenges, providing increased value to multiple projects with Agile methodology.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving skills.
Effective working both independently and as a team member.
Strong ability to enhance old procedures, increase productivity, and reduce costs.
SELECTED ACCOMPLISHMENTS

Led a project to reduce VM RAM allocation to streamline onsite education virtual lab environment. This resulted in a
company savings of thousands of dollars in virtual lab storage costs, while maintaining integrity of the global lab
environments.
Supported operating system environments with multiple OS systems including MS Windows XP, 7, MS Server 2003,
2008, and 2012, along with various versions of Unix and Linux OS systems.
Troubleshot the implementation of a modern PC-based geometrical measuring station which resulted in extensive
savings by cutting the inspection time by 50%.
Managed Quality Assurance support to successfully migrate 400 virtual labs environments from an on premise, to a SaaS
based solution in the cloud, significantly improving the global based user performance, and supporting a larger number
of students (800) per week.
PROFESSIONAL EXPERIENCE

CA Technologies, Framingham, MA
Infrastructure Engineer (2012 July 2015)

Provided rotational 24/7Severity 1 operational call support for the Global Education infrastructure supporting various
Linux, Windows 7, MS Server 2008 and 2012 environments.
Verified SQL Server, Active Directory, and IIS configurations to meet requirements of users, which allowed installed
software programs to work effectively.
Provided technical support, Quality Assurance testing, and acceptance for hundreds of intricate VMware environments
on the cloud based education system, configured with all of the CA Technologies software product lines.
Deployed learning environment images across multiple hardware types to support hundreds of local and remote training
center classrooms.
Led the Quality Assurance effort for the design and implementation of complex IT environments, providing remote
access to Windows and Linux based virtual computers to over 300 globally based students per week attending Education
courses.

Systems Administrator

2000 July 2015

(2006 2012)

Setup, configured, and remotely administered PCs at the multiple CA Technologies Learning Centers.
Deployed learning environment images across multiple hardware type computers to test for multi-platform support,
resulting in ability to deploy classes globally on various hardware.
Configured network connections to classroom domains, printers, LANs, and network mainframe servers.
Tested various Linux, Windows 7, MS Server 2003 and 2008 environments, and remotely managed a global education
system, which resulted in hundreds of successful deployed classes weekly


DAVID DUGAS

Associate Systems Administrator

(508) 478-2239

Page 2

(2000 2006)

Tested learning environments, product installations, and course materials for various CA products.
Setup of education learning environments in classrooms for client use.
Verified SQL Server, Active Directory, and IIS configurations to meet requirements of users, which allowed installed
software programs to work effectively.
Contributed to database of KB articles to help document best methods and practices.
ADDITIONAL RELEVANT EXPERIENCE

Right Source Inc. for Computer Associates Inc., Marlborough, MA

Site Technician
Setup and configured all PCs at the Computer Associates Learning Center. Configured network connections to classroom
domains, printers, LANs, and network mainframe servers. Provided technical support for Computer Associates onsite classes
held across the country.
Tad Technical for Allied Signal Aerospace, Cheshire, CT
Tech Support/Trainer
Provided technical support and trained personnel in the proper use of equipment. Trained calibration personnel to
utilize calibration recall database system, and how to query the IBM mainframe to provide information crucial to the
compliance of strict government guidelines.
AlliedSignal Aerospace (formally Northrop Grumman), Norwood, MA
Supervisor Mechanical Calibration/ Precision Inspection
Supervised the Mechanical Calibration and various Precision Inspection departments. Lead the members of each department
through a period of cross-training that made them more efficient, resulting in developing a world class metrology lab through
the continuous improvements. Coordinated effort with the calibration staff to rewrite the 100 + calibration procedures
outlining conformance to strict Government standards, while providing a common understandable methodology to follow.
Facilitated meetings between union and management, that brought about continuous process improvement, and cost savings
by each product line.

EDUCATION / CERTIFICATIONS

Boston University Corporate Education Center, Foxboro, MA

Microsoft Windows NT/SQL Server Administrator Certificate Program
Rhode Island College, Providence, RI
Dell Certification - Dimension desktops, OptiPlex desktops, Precision workstations, and notebooks
CA Technologies LMS
CA Automation for Clouds r1.5: Foundations 200
Automation Suite for Data Centers
Mainframe Modernization and Optimization Overview
Windows Server 2008 Application Servers and Services
Certificate Services, SANs, and High Availability in Windows Server 2008
Mainframe Modernization and Optimization Overview
CA API Developer Portal v3.0: Foundations 200
CA Mobile API Gateway v2.2: Foundations 200
CA Layer 7 API Portal v2.6: Installation and Configuration 200