BRIDGING THE SOCIO-TECHNICAL GAP IN DECISION

SUPPORT SYSTEMS

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Bridging the Socio-technical Gap

in Decision Support Systems
Challenges for the Next Decade

Edited by

Ana Respcio
University of Lisbon, CIO, Portugal

Frdric Adam
University College Cork, Ireland

Gloria Phillips-Wren
Loyola University Maryland, USA

Carlos Teixeira
University of Lisbon, LASIGE, Portugal

and

Joo Telhada
University of Lisbon, CIO, Portugal

Amsterdam Berlin Tokyo Washington, DC

 2010 The authors and IOS Press.

All rights reserved. No part of this book may be reproduced, stored in a retrieval system,
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Bridging the Socio-technical Gap in Decision Support Systems

A. Respcio et al. (Eds.)
IOS Press, 2010
2010 The authors and IOS Press. All rights reserved.

Preface
As the first decade of the 21st century draws to a close, Lisbon was selected to host the
15th IFIP Working Group 8.3 International Conference, DSS 2010. For this event, an
inspiring and current theme was chosen: Bridging the socio-technical gap in DSS
Challenges for the next decade. The symbol of the conference was the statue of Prince
Henry the Navigator (Infante D. Henrique), who was responsible for initiating the
European worldwide explorations and discoveries at the early days of the Portuguese
Empire (fifteenth century), and a patron of University of Lisbon, the institution hosting
the DSS 2010 event. The reason for this choice of symbol is of course that innovation
and entrepreneurship are also important characteristics of the IFIP Working Group 8.3.
Since 1982, the IFIP Working Group 8.3 conferences have aimed at presenting and
discussing the latest innovations and achievements in the area of Decision Support Systems (DSS) and Decision Making (DM). These advances include theories, systems,
methodologies, algorithms, techniques, applications and technologies supporting decision making. Each IFIP WG 8.3 conference has promoted a new research theme encouraging researchers to widen the boundaries for DSS research and practice in new
directions.
At the 2002 conference, held in Cork (Ireland), participants were asked to evaluate
the impact of the internet and to envisage its future potential. In Prato (Italy) in 2004,
the spirit of the humanist scholars of the Renaissance was proposed as a source of
inspiration to guide a reflection on the relevance of decision support in an uncertain
and complex world. Creativity and innovation in decision making and support was the
theme for the London (UK) conference, in 2006. Two years later, in Toulouse (France),
participants were asked to reflect on collaborative decision making, presenting latest
advances and discussing the multiple facets and challenges of collaborative decision
support.
Bridging the socio-technical gap has been a challenge in many areas of research.
The socio-technical gap is the great divide between the social activities which researchers and practitioners aim to support and those that are actually supported. Empirical evidence shows that this gap is due in part to technical limitations and in part to
the complexity of the contexts where decision support must be provided. In DSS and
DM, the challenges set by the socio-technical gap have raised several important questions concerned with the encapsulation of complex social aspects of managerial decision making, as well as with the representation of key human cognitive mechanisms,
such as intuition and insight, within computational systems.
Recent years have witnessed the emergence of many exciting technological innovations and developments. Furthermore, these new technologies have become available
to a wide population of users on a global scale at an unprecedented speed. Hence, the
common user of information technologies has become more skillful and more demanding. Moreover, the progress in Human Computer Interaction has opened new directions
for DSS design and development. DSSs can now be enriched by mobile features/tools
allowing for ubiquitous data access and computing. Finally, the advent of Web 2.0
conveyed new forms of interaction and easy access to huge quantities of personalized
information. The massive use of virtual network communities and other social software

vi

promoted the emergence of new types of social interaction and organization. All in all,
context-aware computing is emerging as a key factor to enhance competitive advantage.
All these innovations open new challenging directions for DSS and DM researchers.
Papers covering a wide variety of topics were proposed as contributions to the conference, including: Affect and emotion in Decision Support Systems, Decision Models
in the real-world, Executive Information Systems, Negotiation Support Systems,
Knowledge Management, Knowledge and Resource Discovery, Business Intelligence
and Data Warehousing, Group Support Systems, Collaborative Decision Making,
Socio-technical aspects for DM in Geographic Information Systems, Rich language for
Decision Support, Web 2.0 Systems in Decision Support, and Incorporating Complex
Factors in Decision Support.
This volume presents the 50 most relevant and insightful research papers amongst
the contributions accepted for presentation and discussion at the conference.
The papers are organized into 13 themes:
Understanding Decision Making
Design of Decision Support Systems
Web 2.0 Systems in Decision Support
Business Intelligence and Data Warehousing
Applications of Multi-Criteria Decision Analysis
Intelligent Decision Making
Context in Decision Making
Knowledge Management
ERP Systems
Decision Support for Policy Making
Decision Making in Emergency Scenarios
Decision Support in Commerce
Decision Support for Production Planning
As editors, we express our gratitude to everyone who contributed to the realization
of this book, namely, all authors, members of the steering committee, members of the
program committee, and reviewers. We also acknowledge the supports of CIO, University of Lisbon.
Ana Respcio, DSS 2010 Chair
Frederic Adam, DSS 2010 Program Co-chair
Gloria Phillips-Wren, DSS 2010 Program Co-chair
Carlos Teixeira, DSS 2010 Organizing Committee
Joo Telhada, DSS 2010 Organizing Committee

vii

Conference Committees
DSS 2010 the 15th IFIP WG 8.3 International Conference on Decision Support Systems on Bridging the socio-technical gap in DSS Challenges for the next decade
Conference Chair
Ana Respcio, University of Lisbon, Portugal
Steering Committee
Frdric Adam, University College Cork, Ireland
Frada Burstein, Monash University, Australia
Sven Carlsson, Lund University, Sweden
Patrick Humphreys, London School of Economics, UK
Piero Migliarese, University of Calabria, Italy
Gloria Phillips-Wren, Loyola University Maryland, USA
Jos Alberto Pino, University of Chile, Chile
Ana Respcio, University of Lisbon, Portugal
Pascale Zarat, IRIT-ENSIACET-INPT, Toulouse, France
Organizing Committee
Ana Respcio, University of Lisbon, Portugal
Rita Almeida Ribeiro, Uninova-CA3, New University of Lisbon, Portugal
Carlos Teixeira, University of Lisbon, Portugal
Joo Telhada, University of Lisbon, Portugal
Doctoral Consortium Chair
Frada Burstein, Monash University, Australia
Program Committee Chairs
Ana Respcio, University of Lisbon, Portugal
Frdric Adam, University College Cork, Ireland
Gloria Phillips-Wren, Loyola University Maryland, USA
Program Committee Members
Carlos Antunes, University of Coimbra, Coimbra, Portugal
Pedro Antunes, University of Lisbon, Lisbon, Portugal
David Arnott, Monash University, Monash, Australia
Marko Bohanec, Jozef Stefan Institute, Ljubljana, Slovenia
Marcos Borges, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil
Patrick Brzillon, University Paris VI, Paris, France
Tung Bui, University of Havaii, Hawaii, USA
Frada Burstein, Monash University, Monash, Australia
Guy Camilleri, IRIT, Universit Paul Sabatier, Toulouse, France
Sven Carlsson, Lund University, Lund, Sweden
Fergal Carton, University College Cork, Cork, Ireland

viii

Jos Cascalho, University of Azores, Azores, Portugal

Athena Chatjoulis, National and Kapodistrian Univeristy of Athens, Athens, Greece
Frits Claassen, Wageningen University, Wageningen, The Netherlands
Joo Climaco, University of Coimbra, Coimbra, Portugal
Helder Coelho, University of Lisbon, Lisbon, Portugal
Fatima Dargam, SimTech / Austria & ILTC / Brazil, Austria
Marco De Marco, Catholic University, Milan, Italy
Luis Dias, University of Coimbra, Coimbra, Portugal
Lucia Garcia-Lorenzo, London School of Economics, London, UK
Patrick Humphreys, London School of Economics, London, UK
Peter Keenan, University College Dublin, Dublin, Ireland
Garrick Jones, London School of Economics, London, UK
Shaofeng Liu, University of Plymouth, Plymouth, UK
Claudia Loebbecke, University of Cologne, Koeln, Germany
Andrew McCosh, University of Edinburgh, Edinburgh, Scotland, UK
Robert Meredith, Monash University, Monash, Australia
Piero Migliarese, University of Calabria, Calabria, Italy
Lapo Mola, University of Verona, Verona, Italy
Manuel Mora, Autonomous University of Aguascalientes, Aguascalientes, Mexico
Jos Maria Moreno, Universidad de Zaragoza, Zaragoza, Spain
M. Franca Norese, Politecnico di Torino, Turin, Italy
Sergio F. Ochoa, University of Chile, Santiago, Chile
Dan OLeary, University of Southern California, Los Angeles, USA
Zita Zoltay Paprika, Corvinus University of Budapest, Budapest, Hungary
David Paradice, Florida State University, Florida, USA
Jos A. Pino, University of Chile, Santiago, Chile
Daniel Power, University of Northern Iowa, Iowa, USA
Franck Ravat, Universit Toulouse I Capitole, Toulouse, France
Rita Ribeiro, UNINOVA, Lisbon, Portugal
David Sammon, University College Cork, Cork, Ireland
Flvia Santoro, Federal University of Rio de Janeiro, Rio de Janeiro, Brazil
Graeme Shanks, The University of Melbourne, Melbourne, Australia
Chantal Soule-Dupuy, IRIT, Toulouse, France
Stanislaw Stanek, University of Economics in Katowice, Katowice, Poland
Carlos Teixeira, University of Lisbon, Lisbon, Portugal
Joo Telhada, University of Lisbon, Lisbon, Portugal
Rudolf Vetschera, University of Vienna, Vienna, Austria
Pirkko Walden, Abo Akademi University, Turku, Finland
Gerhard Wilhelm Weber, Middle East Technical University, Ankara, Turkey
George Widmeyer, New Jersey Institute of Technology, New Jersey, USA
Pascale Zarat, IRIT-ENSIACET-INPT, Toulouse, France
Martin Znidarsic, Jozef Stefan Institute, Ljubljana, Slovenia
Other Reviewers
Brooke Abrahams, Abdelkader Adla, Hassan Ait Haddou, Thomas Keen, Biljana
Mileva-Bokoska, Thomas Weiss.

ix

Contents
Preface
Conference Committees

v
vii

I. Understanding Decision Making

The Shadow of ECM: The Hidden Side of Decision Process
Alessandro Zardini, Lapo Mola, Jan vom Brocke and Cecilia Rossignoli
Rational and Intuitive Decision-Makers from Two Continents
Zita Zoltay Paprika

3
13

The Involvement of Group Decision and Communication Support in Building

a SME Cluster in China
Junxiang Zhang and Patrick Humphreys

25

Senior Executive Information Behaviors and Decision Support: A Research

Agenda
David Arnott

37

On Institutional Rationality and Decision Making in Adopting Green ICT

Strategies
Tom Butler, Anthony Flynn and James McGarry

49

Implementing the Design for Emergence Principle in GDSS

Constantin-Bala Zamfirescu, Luminita Duta and Ciprian Cndea
Assessing the Theoretical Strength Within the Literature Review Process:
A Tool for Doctoral Researchers
David Sammon, Tadhg Nagle and Paidi ORaghallaigh

61

73

II. Design of Decision Support Systems

Supporting DSS Acceptability through a User-Centered Design Methodology:
Experiences in Emergency Management
Pietro Baroni, Daniela Fogli, Massimiliano Giacomin, Giovanni Guida,
Loredana Parasiliti Provenza, Michele Rossi, Marko Bohanec and
Martin nidari
Ubiquitous Computing Infrastructure as a Basis for Creativity Support
Stanislaw Stanek
How Relevant is Fieldwork to DSS Design-Science Research?
David Arnott and Graham Pervan
DSS Framework for Analysis of the Impact of Objects to People at Visitors
Area
Ferenc Kiss and Marianna Trk

87

99
108

120

III. Web 2.0 Systems in Decision Support

A Functional Model of Social Media and its Application to Business Intelligence
Rob Meredith and Peter ODonnell

129

Informing the Development of a Knowledge Base

Karen Neville, William Emerson and Eoin Walsh

141

Influencing Consumer Decisions Through Personalization

Gloria Phillips-Wren and Jeffrey Wygant

152

Design for Enterprise 2.0: Articulating the Online Social Capital Hypothesis
Paul Bogg, Patrick Finnegan, Lesley Land and Hamish Barney

163

IV. Business Intelligence and Data Warehousing

Making Sense of the Master Data Management (MDM) Concept: Old Wine
in New Bottles or New Wine in Old Bottles?
David Sammon, Frdric Adam, Tadhg Nagle and Sven Carlsson
Business Analytics and Competitive Advantage: A Review and a Research
Agenda
Rajeev Sharma, Peter Reynolds, Rens Scheepers, Peter B. Seddon
and Graeme Shanks
A Participatory Case Study of Business Intelligence Systems Development
Marcus Gibson and David Arnott

175

187

199

BI and Data Warehouse Solutions for Energy Production Industry: Application

of the CRISP-DM Methodology
Armando B. Mendes

211

Market Strategy and Innovation in the Business Intelligence Industry:

A Preliminary Study
Steve Remington, Peter ODonnell and David Arnott

223

V. Applications of Multicriteria Decision Analysis

Selecting Reference Set in Disaggregation Aggregation Multicriteria Decision
Aid Approach Utilizing Clustering Techniques with Dissimilarity Thresholds
Athanasios Spyridakos
PRIOR-WEB: A Discrete Multicriteria Prioritization Tool for the Global
Economy Context
Juan Aguarn, Mara Teresa Escobar, Jos Mara Moreno-Jimnez
and Alberto Turn
Using Action Research on the Process of Decision Support with VIP Analysis
Software
Alecsandra Ventura, Luis C. Dias and Joo N. Clmaco
A GIS Embedded Decision Support System for Bicriteria Location Problems
Srgio Fernandes, M. Eugnia Captivo and Joo N. Clmaco

237

249

259
271

xi

VI. Intelligent Decision Making

Using Multi-Agent Based Simulation in an IDSS for Evaluating Performance
in Flow-shop Manufacturing System
Noria Taghezout and Pascale Zarate

285

A Multi-Agent Negotiation Decision Support System for Australian Family Law

Brooke Abrahams and John Zeleznikow

297

Case and Model Based Hybrid Reasoning for Group Decision Making
Abdelkader Adla, Pascale Zarate, Jean-Luc Soubie and Noria Taghezout

309

Towards a Cellular Indexing in a Case Based Reasoning Approach: Application

to an Urban Transportation System Regulation
Fouzia Amrani and Karim Bouamrane

321

VII. Context in Decision Making

Context-Oriented Scientific Workflow System and its Application in Virtual
Screening
Xiaoliang Fan, Patrick Brzillon, Ruisheng Zhang and Lian Li

335

Cognitive Decision-Making Process as Context Information

Andreia C.T.D. Pereira and Flvia M. Santoro

346

Framing Decision Making at Two Levels

Patrick Brzillon and Jean-Charles Pomerol

358

VIII. Knowledge Management

Theory-Building Using Typologies A Worked Example of Building a
Typology of Knowledge Activities for Innovation
Paidi ORaghallaigh, David Sammon and Ciaran Murphy

371

Characterising a Socio-Technical Approach to Knowledge Management Cases

in Small to Medium Sized Software Enterprises (SMEs)
Ciara Heavin and Frdric Adam

383

IX. ERP Systems

Evaluating ERP Projects with Global Efficiency Factors
Ksena Bokovec, Talib Damij, Tanja Rajkovic and Vladislav Rajkovic

395

Understanding the Impact of Technology on Managerial Decision Making

The Case of the ERP System
Fergal Carton and Frdric Adam

407

Inter-Organizational Decision Support Systems for Supply Chain Planning:

Current State
Sean B. Eom

419

xii

X. Decision Support for Policy Making

Public Procurement as Regulated Decision Making Problem: Challenges for
DSS
Csaba Cski and Frdric Adam
An IS Success Evaluation of a DSS in a Police Organization
Sven A. Carlsson, Linda-Marie Skog and Olgerta Tona

431
443

Assessing Experts Contribution in a Qualitative DSS: An Example from

Organic Food Sector Scenarios
Danilo Gambelli, Daniela Vairo and Raffaele Zanoli

455

A System to Analyse Interviews and Structure the Acquired Knowledge

Elements
Maria Franca Norese and Fabio Salassa

461

Identification of the Variables in an E-Learning Platform Using a Cost-Benefit

Analysis and an Automatic Decision-Making Tool
Gianni Fenu and Massimiliano Picconi

473

XI. Decision Making in Emergency Scenarios

An Activity Theory Framework for DSS for Extreme Events
Daniel E. OLeary

487

Assigning Emergency Vehicles to Urban Incidents

Marcos R.S. Borges, Sergio F. Ochoa, Jos A. Pino and Adriana Vivacqua

498

Emergency Preparedness Coordination: Network Approach in Dynamic

Disaster Environments
Kwang Deok Kim and Liaquat Hossain
The Role of Domain Ontology for Medical Emergency Management in Mass
Gatherings
Pari Delir Haghighi, Frada Burstein, Arkady Zaslavsky, Paul Arbon
and Shonali Krishnaswami

510

520

XII. Decision Support in Commerce

Drivers of B2B Software Purchase Decisions
Claudia Loebbecke, Thomas Weiss, Philip Powell and Christin Krooss

535

Improving Decision Quality Through Preference Relaxation

Maciej Dabrowski and Thomas Acton

547

Identifying Recommendable Products Based on Signal Detection Theory

Michael Scholz

559

XIII. Decision Support for Production Planning

OR-Based Decision Support in Paper Production Industry
G.D.H. Claassen and Th.H.B. Hendriks

573

xiii

A Decentralized Collaborative Replenishment Decision-Making Model in the

Automobile Supply Chain Sector
Jorge E. Hernndez, Josefa Mula, Ral Poler and Francisco C. Lario

583

Subject Index

595

Author Index

599