Retail L0 PDF

Q.
No
Question
Option 1
How is the Retail Industry ranked in

terms of IT spending in the US?
IT in retailing is increasingly being

used for ________________.
Fee-driven warehouse club is a

phenomenon of which country?
Who is the largest retailer of

Germany in terms of retail sales
volume?
Which of the following is not a
special characteristic of retailing?
Option 2
5
Option 3
Option 4
Correct
Answer
(Option)
2
Automation
Competitive
Differentiation
Strategic goals
All of the listed options
US
UK
Japan
France
Ahold
Staples
Metro
Sears
Final consumers make many

unplanned purchases
The intermediate sale

in retailing is low
Inventory management is
not difficult
Retail customers
usually visit a store
location
Low intermediate retail sales create

a need to do all of the following
except _______________.
Control transaction-related
costs
Decrease advertising
and promotion costs
Maximize the number of

customers entering the
store
Increase impulse sales
Since direct marketers initiate the

contact with customers, it is
imperative that they develop and
maintain _______________.
Frequent benchmarking on
customer service
Customer satisfaction
surveys
An effective customer
loyalty program
A comprehensive
customer data base
Which of the following is not an

advantage of using the World Wide
Web by a retailer?
The World Wide Web enables

a retailer to reach
geographically dispersed
consumers
The World Wide Web

enables a retailer to
provide information to
consumers in an
efficient manner.
The World Wide Web is

noted for high credit card
security by consumers
The World Wide Web

enables a retailer to
provide E-mail and hot
links to facilitate
communication
Which of the following includes

both personal contact with
consumers in their homes and
phone solicitations initiated by a
retailer?
What is the approximate size of the
worldwide Retail Industry as in
2003?
What is the approximate worldwide
IT spending for the retail industry
(as in 2004)?
What is procuring merchandise
(product that is sold) in large
quantities and Selling off in units
to end users termed as?
Direct selling
Network Marketing
Video kiosks
Vending machines
$8 Trillion
$12 Trillion
$50 billion
$75 billion
$200bn
$110bn
$250bn
$100bn
Bulk Intake
Bulk Holding
Bulk Breaking
Bulk Sourcing
10
11
12
13
SKU can be expanded as

______________.
Stock keeping unit
Store keeping unit
Sales keeping unit
None of the listed

options
14
Home Furnishings falls under which

retail category?
Apparel
Durables
Soft Goods
Hard lines
15
Books, Music, Software falls under

which Retail category?
Durables
Stationeries
Hard Lines
Entertainment
16
If you are looking for buying a

specific electronic item (Car Audio)
and want to do some research to
find something suited exactly to
your needs, and at the lowest of
market prices, which Retail Store
format would you choose?
Specialty Store
Category Killer
Hypermarket
Supermarket
17
Its Sunday, you want to shop for

your entire Household goods,
Groceries, Apparels, Jewelleries for
the month, eat out, watch a movie
and come back, all under one roof.
Which Retail format would you go
to?
A 21 inch Color TV( Sony) would be
an example of ____________.
Shopping Mall
Hypermarkets
Wholesale Club
Mom-n-Pop
Superstore
Merchandise Classification
Merchandise Category
Merchandise Group
None of the listed

options
Specialty Store & Category

Killer
Specialty Store &

Mom-n-Pops
Hypermarket &
Supermarkets
Specialty Store &

Category Killer as well
as Hypermarket &
Supermarkets
Tele-Shopping
Non-Store format
Infomercial
Tele-Shopping as well
as Non-Store format
Products shown on TV and

then purchased by either
making calls or placing orders
through internet
Catalogues having
product information
distributed to
households and then
sold through various
means
Order placed on the Store

Website and delivered at
home
Electronic Retailing at
the Cash Counter, with
Electronic Sales
Transaction and
Billing
Category Killer
Discount Stores
Hypermarkets
Discount Stores as well

as Hypermarkets
18
19
Which two types of Stores are

similar?
20
Asian Sky Shop is an example of

______________.
21
e-tailing involves?
22
"Every Day Low Pricing" strategy

can be applied to which retail
format?
23
Which is the biggest challenge in

retailing?
24
Which is the world's second largest

retailer? (In terms of retail Sales,
2002)
Which is the world's second largest
country (by Top 200 retailer
origin)?
France accounts for 5.5% by
number in the Top 200 retailers by
Country Of Origin, whereas - 9.3%
by Sales. Why?
25
26
27
28
29
Which of the following is not

considered Performance Measure
in Retail from Growth
perspective?
Wal-Mart DOES NOT operate in
which one of the following Store
formats.
Which of the following is a key
element in Retail Process Model?
Handling Customer
complaints and returns?
Handling the high

number of SKU's at
multiple locations (SKU
X Location
combination)
Pricing the Products
Setting up the Store

Layout to influence
buying
Walmart
Home Depot
Carrefour
Kroger
UK
Japan
US
Germany
Small Number of Big players

in France
Home Depot accounts

for France high share
in Sales
Carrefour accounts for

France high share in Sales
Metro accounts for

France high share in
Sales
Revenue Growth
Employee Turnover
Net Margin
Competition Mapping
Warehouse Clubs
Discount Stores
Hypermarkets
Specialty Stores
Budgeting & Forecasting
Merchandising
Budgeting & Forecasting as

well as Merchandising
Shelf Management
30
Which of the following activities

typically are not done by retailers?
Bulk Breaking
Assortment
Manufacturing of Products
Inventory Holding
31
Which of the following is a key

metric for retail value proposition?
GMROI
Inventory Turns
GMROI as well as Inventory

Turns
None of the listed

options
32
Planning for target Market is an

example of?
Strategic Planning
Tactical Planning
Operational Planning
None of the listed

options
33
Which of the following is not a part

of Strategic Planning?
Retail format selection
Overall Marketshare
projection
Planning for the Retail Mix
Gross Sales Target for

the next 5 years
34
Strategic Planning is essentially

done ______________.
35
Planning for Pricing, Promotions,

Markdowns, Assortments are part
of?
Planning for Product mix, depth and
width is part of?
36
Top Down
Bottom Up
Over a 5 year horizon
Top Down as well as

over a 5 year horizon
Merchandise Planning
Tactical Planning
Demand Planning
Product Planning
Assortment Planning
Item Planning
Sourcing
Order Management
Contract Management
None of the listed

options
Allocation
Ordering
Pricing
Warehouse
Management
Bottom Up planning
Operational planning
Middle Out planning
Bottom Up planning as
well as operational
planning
Safety Stock plans
Exception resolution
Setting Ordering Policies
In-Season markdown
plans
37
Vendor Identification is a part of?
38
Which does not form an operational

silo in Merchandise Management?
39
Planning for an In-Season

markdown is an example of
___________.
40
Which of the following does not

count as Operational Planning?
41
The four primary Retail operations

are _______________.
Sourcing, Merchandising,
Distribution, Store Operations
Procurement, Design,
Assortment, Customer
Fulfilment
Sourcing, Allocation,
Distribution, Store
Operations
Sourcing,
Merchandising,
Logistics, Store Layout
42
Cost Value Drivers in the Retail

Value Proposition includes the
following EXCEPT which among the
following listed options?
Operating Expenses
General &
Administrative
Expenses
Cost Of Goods Sold
Cost Of Break Sales
43
Order Management is a part of

______________.
Sourcing
Merchandising
Both sourcing and

merchandising
Procurement
44
Shelf Space Optimization forms part

of _______________.
Store Layout
Store Operations
Store fixtures, lighting
Store POS
45
Which of the following does not

form part of Sourcing?
46
What are the advantages of

sourcing from direct
manufacturers?
47
Retailers' private label are normally

outsourced through
__________________.
Which of the following is covered in
Contract Management?
48
Vendor Qualification
Vendor Negotiation
Contract Management
All of the above forms

part of Sourcing
Cost advantage
Direct Vendor returns
Vendor Managed Inventory
Contract Manufacturing
Global Sourcing
Wholesalers
None of the listed

options
Late Delivery Clauses
Lead time agreements
Storage requirements
Stronger compliance
Reduced Risks
Reduced COGS
49
Benefits of Contract Management

are all of the following EXCEPT
which among the following listed
options?
50
Tracking of preferred suppliers and

contracted pricing, tracking of
terms, rebate, and service-level for
Retailer and supplier agreements,
monitoring and auditing of contract
terms and performance.
Which phase of CLM does the above
statement refer to?
Creation
Activation
Compliance
Analysis
51
Establishing a central repository of

all contract information forms
which stage of CLM?
Under what types of situation does
Sourcing from Distributors /
Wholesalers occur?
Creation
Activation
Compliance
Analysis
Highly Fragmented market
Low Scale Of
Operations
Highly Fragmented market

as well as Low Scale Of
Operations
None of the listed

options
52
53
MTV T-shirts is an example of

____________.
Licensed Brands
Private Labels
National Brands
Imported Brands
54
Motion Display stall from Panasonic

at the POP Asia 2005 is an example
of _____________.
Central Market
Trade Show
Panasonic Road Show
None of the listed

options
55
Vendor Initiated communication in

Sourcing involves _____________
Vendor Shop
Vendor Negotiation
Central Market
None of the listed

options
56
Vendor Selection criteria may

include ____________.
Vendor Offering Credit

Services
Retail Format of the

Retailer
Store Layout of the Retailer
None of the listed

options
57
The Vendor agrees to change

Product specifications during InSeason.This is an example of which
among the following criteria?
Merchandise criteria
Vendor Service
criteria
Vendor Adaptability
Merchandise criteria as
well as Vendor
Adaptability
58
Vendor Distribution criteria

includes _____________.
Network exclusivity
Distribution Lead
Time
Vendor Credit Terms &

facilities
Network exclusivity as
well as Distribution
Lead Time
59
Vendor offers Financial credit

(installment schemes) and Bulk
Discounts. Which selection criteria
does it score in?
Vendor Service criteria includes
______________.
Vendor Reputation
Vendor Service criteria
Vendor credibility
Vendor Flexibility
Quality Assurance from

Vendor
Adherence to Contract
Quality Assurance from

Vendor as well as adherence
to Contract
None of the listed

options
60
61
Components of Contract
Management includes ___________.
Storage agreements
Vendor Evaluation
criteria
Vendor Evaluation results
62
Sourcing triggers in Operational

Sourcing includes ____________.
Safety Stock
Unplanned events
Sourcing Lead time
63
Buffer stock to be held by a Retailer

is dictated by ______________.
Demand Variance
Opening Stock
Closing Stock
Supplier Proximity
64
Quantity available with Retailer is

defined as stock _______________
On Hand
On Order
On Transit
On Hand + On Order
65
A legal contract between Retailer

and Vendor/Manufacturer is
defined as ____________.
ASN
PO
MMS
Invoice
66
Supplier contacts can be

______________.
Supplier Initiated
Vendor Initiated
Both Supplier and Vendor

Initiated
None of the listed

options
67
Vendor managed inventory results

in ____________.
De-centralized forecasting
Centralized forecasting
Stock-Outs
Forward Buying
68
In vendor managed inventory,

Purchase orders are generated by
_____________ .
Retailer
Supplier
Both Retailer and Supplier
None of the listed

options
69
Vendor Evaluation uses

______________ calculation method in
Vendor Qualification .
Moving average
Simple Average
Weighted Average
70
Normally, a higher Product

Procurement cost is involved when
a retailer sources from _____________.
Wholesaler/Distributor
Manufacturer
3rd party manufacturer
Contract Manufacturer
71
ASN can be expanded as

_____________.
Advanced store notification
Advance shipment
notification
Actual shipment notification
Activity Status
Notification
72
Category Management involves

assortment plan for merchandise
categories. Which of the following
can be termed as a category?
Vendors forming strategic alliance
with the retailer to gain consumer
insight, improve buying and
category performance are called
_______________.
Swimwear
Men's Formalwear
Personal beauty care

products
Category managers
Category Captains
Category Vendors
Lock up sole Distribution

Rights
Forecast Peak demand

and clear inventory as
soon as possible
Promote Fad
73
74
An important strategy in Fad is

____________.
75
EDLP prices are normally between

_____________.
MRP and ERP
MRP and Wholesale

prices
MRP and Warehouse Club

prices
Retail Price and

Discount price
76
Heavy discounts, promotions and

Price reductions are practiced in
which pricing strategy?
EDLP
Price Bundling
High/Low
Loss-leader
77
Selling 3 shirts at the price of 2 is an

example of?
Price Bundling
Multiple Unit Pricing
Price Lining
Buy 3 Get 2
78
To eliminate unnecessary confusion

of multiple price points and appeal
to the medium end customers,
retailers employ which pricing
strategy?
Price Bundling
EDLP
High/Low
Price Lining
79
Retailers are increasingly moving

from rule-based pricing to
______________.
Optimized Pricing
Category Pricing
Markdown Pricing
Promotion Pricing
80
Price Zones are configured to

enable _______________.
Odd Pricing
Variable Pricing
Multichannel retailing
Variable Pricing as
well as multichannel
retailing
81
Which of the following retailer

would use "Loss-Leader" strategy
on select merchandise __________.
Nordstorm
Radioshack
Wal-Mart
Marks & Spencer
82
Maintaining Stock levels at different

stores to fulfill demand and
maximize revenues is called?
Inventory Management
Allocation
Replenishment
Stock Optimization
83
Invoice Matching is a part of

_____________.
Sourcing
Order Management
Contract Management
None of the listed

options
84
In a recent Bollywood movie, the

actor is seen sporting a white halfsleeve shirt, with a colored palm
imprint on the two breast parts.
This is an example of a ______________.
Seasonal merchandise
Fad
Staple Merchandise
Fashion Merchandise
85
Grocery Items can be classified as

_____________.
Staple Merchandise
Perishable
Merchandise
Low margin merchandise
86
You own a large apparel chain of

stores in a metro, and plan to come
out with a Private label. Which
Pricing method you would ideally
consider?
Demand Oriented
Supplier Oriented
Cost Oriented
None of the listed

options
87
ASN-Advanced shipment
notification is generated by
______________.
Which among the following pricing
strategies does Walmart and Home
Depot's employ?
Ware-House manager
Store Manager
Supplier
None of the listed

options
High/Low
EDLP
Loss Leader
None of the listed

options
Different line items
Assortment within a
line
Multiple categories
Multiple brands
Increases
Decreases
Remains Same
Not Related
Loss Leader
Price Dumping
Price Bundling
Product Dumping
88
89
Depth in Assortment planning

refers to ____________.
90
As the Requested product

availability rate Increases,
Inventory level ____________.
Sony decides to offer the latest
album of a Classical vocalist (which
is not selling much) free with every
purchase of an original album set of
Kishore Kumar. This is an example
of which Pricing Strategy?
91
92
Big Bazaar recently introduced a

"Price Challenge" contest, in which
a customer will be refunded twice
the price difference if he can spot a
merchandise at a lower rate in any
place, as offered in Big Bazaar. What
kind of promotional mix does this
fall into?
TPR
Sales Promotions
Contests and Games
None of the listed

options
93
MOQ: Minimum Order Quantity is

defined as _______________.
Demand * (Stock / Sales

Ratio)
Demand * (Sales Ratio

/ Stock)
Demand / Sales ratio
Stock / Sales ratio
94
Gift Registry, Stored Value Cards

and Gift Cards are all part of
___________________.
Promotion Campaigns
Loyalty Programs
CRM
Loyalty Programs as
well as CRM
95
Add-on selling is selling _____________.
Complimentary Products
Related products
New Products
Supplementary
products
96
Planned/Budgeted investment
disposable to the buyer for
purchasing a Merchandise Category
at the Beginning of the month is
called?
Merchandise Budget
OTB Budget
Alocation Budget
97
Automated CAO (Computer Assisted

Ordering) is used in which buying
system?
Warehouse on receiving the goods,
does a physical verification and
issues a _____________.
OTB
SKU-Based
Computer Based
Product Sourcing
GRN
ASN
PO
Invoice
Supplier ships goods based upon an

Advance Shipping Notice (ASN), and
the purchaser, upon receipt,
confirms the existence of a
corresponding purchase order or
contract, verifies the identity and
quantity of the goods, and then pays
the supplier. This is called
_______________.
POs from different locations like
Stores, DCs and Warehouses are
consolidated and sent as a single
order to the vendor. They originate
from the Central warehouse but are
instructed to be shipped directly to
the Stores by the Vendor. What is it?
Evaluated Receipt Settlement
Invoice Matching
Sortation
Receipt & Put-Away

settlement
Blanket PO's
Ship-To-Customer
PO's
Drop-Ship PO's
Ship-To-Store PO's
98
99
100
101
One of the KPI's for OTB allocation

is?
Inventory Speed
Net Margin
GMROI
102
The Divisional Merchandise

Manager for a big fashion house
would normally operate on which
buying method?
SKU-based
OTB
Open through Buy
OTB as well as Open

through Buy
103
A distinct, manageable group of

products/services that
CONSUMERS perceive to be
interrelated and/or substitutable in
satisfying their need(s) is defined as
____________
Brand
SKU
Category
Group
104
Re-Order point = demand (lead

time + review time) + ??
Safety Stock
Ordered Quantity
MOQ
Lead Time
105
Gross sales for a given period minus

customer returns and allowances is
___________.
Difference between net sales and
total cost of merchandise sold is
______________.
In Food / FMCG category of
retailing, which of the following is
gaining widespread significance?
Net Profit
Net Sales
Profit
Sales Price
Gross Margin
Total Cost
GMROI
Profit
Partnership Management
Category Management
Product Development
Logistics
106
107
108
A computerized means of
integrating order processing with
production, inventory, accounting
and transportation is ______________.
Electronic Data Interchange

(EDI)
Automated Order
handling
None of the listed

options
109
______________ is a method in which

supplies arrive when they are
needed for production or sale.
Preponement Strategy
Just In Time
Material Handling
110
A department had net sales of

$300,000 with the total cost of
merchandise sold at $180,000. Find
the dollar gross margin.
$100,000
$120,000
$480,000
None of the listed

options
10
111
If Net Profit = Gross Margin Operating Expenses, Net Profit% =

Net Profit/Net Sales, Gross Margin =
Net Sales - Cost Of Merchandise.
Given, Net profit is 2.5%, Gross
margin is 7000$, Operating
expenses is 6600$. Cost of goods in
dollars is ___________ .
$9,000
$10,000
$8,000
None of the listed

options
112
Assuming Lead time of 3 Weeks,

Review time of 1 Week, Demand of
100 Units, Order point is ___________.
200 units
400 units
300 units
100 units
113
Price reduction planning of

merchandise does NOT include
_______________.
A specialty dress shop made
purchases amounting to $3,700 at
cost, with 8% cash discount earned,
workroom costs of $100 and no
transportation charges. Determine
Total Cost of Merchandise Sold.
Markdowns
Discounts
Shortages
Markup
3500
3505
3504
3503
Which of the following ensures that

the company will not be exposed to
a stock level greater than that is
planned?
What is given by: Inventory BOM Sales - markdowns/shrinkage +
Receipts - EOM Inventory = ??
Sales Forecast
Financial Plan
Open to Buy
None of the listed

options
Net Sales
Net Receipts
OTB
None of the listed

options
114
115
116
117
Vendor Qualification is a part of

Merchandise Management. State
True or False.
TRUE
FALSE
Partially true
Only Vendor
Identification is a part
of it
118
Shrink and Cycle Counts are

considered key in ___________.
Buying
Selling
Store Maintenance
119
"A marketing tool designed to

induce consumers to purchase a
product is better known as
__________.
Which among the following is
ensured by a proper inventory
management system?
Price
Promotion
Ordering
Allocation
Cash flows are not locked in

inventory
The merchandise is
frequently refreshed
Ageing of inventory is
studied and addressed
120
11
121
Dollar Markdown is given by

_____________.
122
Integrated approach to demand

planning, taking into account
Supplier Forecasts and using the
Consensus plan to plan for
Inventory levels that triggers
replenishment is called
________________.
Which among the following
components is covered by
Merchandise Mix?
In Merchandise management, the
question "Where should I put it?"
refers to which among the following
listed options?
123
124
Retail price - Cost of the

merchandise
Previous retail price lowered retail price
Cost of merchandise Discounts
None of the listed

options
CPFR
RFID
GTIN
GDS
Merchandise variety
Merchandise Depth
Merchandise breadth
Ordering
Allocation
Pricing
Promotion
125
In Merchandise management, the

question "How should I buy it?"
refers to which among the following
listed options?
Ordering
Allocation
Pricing
Promotion
126
In Merchandise Management,
Demand Side management includes
______________.
In Merchandise Management,
Supply Side management includes
_____________.
Pricing & Ordering
Pricing & Allocation
Promotions &
Replenishment
Pricing & Promotions
Pricing & Ordering
Ordering & Allocation
Allocation & Replenishment
Ordering, Allocation
and Replenishment
Customer
Cost
Competition
Demand-Supply
Balance
Customer
Cost
Competition
Demand-Supply
Balance
127
128
129
Prices of Ethnic potteries from

Rajasthan sold at a 5-star hotel
lobby is an example of which
Pricing factor?
Crude Oil prices are shooting up.
Which factor is playing its role?
130
The latest version of E-class from

Mercedes is priced at 40 lacs. What
objective do you think it serves?
Margin Objective
Sales Objective
Image Objective
131
Handset manufacturers are fighting

their neck out to reduce handset
prices at par with competition.
Which objective do you think this
predatory pricing serves?
Margin Objective
Sales Objective
Image Objective
12
132
Factory Outlets of big brands are

established to serve which specific
operational pricing objective?
Dispose Inventory
Match Demand to
Supply
Match Supply to Demand
Dispose Merchandise
that fails Quality
checks
133
Some of the following can be a

reason to phase off Ladies Denim
Jeans? Cotton Capri's are in vogue,
Denim is out of fashion, Ladies are
preferring trousers. What will you
do as a retailer?
Cannibalize Capri's
Promote Denim
Give Price discounts on

Ladies Denim jeans
134
A huge banner at the entrance of a

shopping mall says "Upto 50% off".
What type of promotion is this?
Feature Advertisements
Store Displays
TPR (Temporary Price

Reductions)
Coupons & free Gifts
135
The budgeted/planned disposable

dollar value that a Retail buyer has
to plan his merchandise intake in
the beginning of month is called
_____________.
Merchandise Budget
Open To Buy
Beginning Of Month Cash
None of the listed

options
136
Operational/Transactional aspects
of procurement within the OTB
budget is called ___________.
Procurement
Payables Management
Ordering
Invoice Reconciliation
137
What does Invoice Matching match?
Invoice with Receipts
Invoice with ASN
ASN with PO
Receipts with PO
138
Tracking Of Stock Levels at various

touchpoints, and triggering the
movement of stock based on
various parameters is called
_______________.
Allocation
Stock Management
Replenishment
None of the listed

options
139
Stock required to fulfill expected

demand during lead time is called
________________.
In the retail business process cycle,
whom does the Supplier send the
ASN (Advance Shipment Notice) to?
Buffer Stock
Store Stock
On- Hand Stock
Periodic Stock
Finance/Purchase
DC/Warehouse
Store
None of the listed

options
Buffer Stock
Safety Stock
Periodic Stock
Both Buffer as well as

Safety Stocks
Order Processing
Put-Away
Replenishment
Shipping
140
141
Stock required to fulfill unexpected

variations in demand is called
________________.
142

Out-bound process in
Warehousing?
13
143
144
145
146
147
148
149
150
Which of the following is an

example of an advanced EDI
application?
EDI interchanges happens for all the
business documents except?
VMI
CPFR
Multichannel Retailing
PO's
Cost Links
Order/Shipping status
Sales Data
WMS
PkMS
TMS
OMS
Put-Away
Yard Management
Sortation
None of the listed

options
Companies that sell transport

services by consolidating small
shipments from a number of
shippers into large shipments that
move at a lower freight rate are
called _______________________.
Companies that combine
Transportation with Warehousing
and Freight Forwarding are called?
3PL's
Freight Forwarders
Integrated 3PL's
None of the listed

options
3PL's
Freight Forwarders
Integrated 3PL's
None of the listed

options
Which of the following is a "bestpractice" in Grocery retailing

logistics?
QR delivery systems provide ECR
through _________.
DSD
Cross-Docking
CPFR
CPFR
DSD
EPOS driving SBO
Picking
Put-Away
Replenishment
Order Processing
Merchandise Management
Logistics &
Distribution
Sourcing
Store Operations
Storage
Receipt
Shipment
Buying
Picking operations in a warehouse

are enabled through which
solution?
Which of the following is NOT a
warehouse function?
151
Which of the following is an InBound process in Warehousing?
152
Which of the following was

traditionally considered a Cost
Container and now is emerging as
an enabler and regulator of supply
chain effectiveness?
153

Warehousing function ?
154
Large centralized warehouses that

focus on moving rather than storing
goods are known as __________
Private Warehouses
Public Warehouses
Distribution Centers
None of the listed

options
155
Businesses that lease out storage

space are called?
Private Warehouses
Public Warehouses
Distribution Centers
None of the listed

options
156
Consolidation of many small items

into a single large container
providing increasing handling
efficiency is called _____________.
Unit Loading
Containerization
Bulk Loading
None of the listed

options
14
157
158
Movement of stock as triggered by

replenishment in line with
allocation output is called
_____________
Which of the following is out of the
scope of Distribution Operations?
Replenishment
Allocation
Distribution
None of the listed

options
Warehouse Management
Out-Bound logistics
management
Network setup
In-Bound logistics
Management
159
When merchandise is allocated to

Stores after it reaches the
warehouse, based on replenishment
orders from Stores, it is called
_____________________.
Pre-Distribution Strategy
Post-Distribution
Strategy
Allocation Strategy
Replenishment
Strategy
160
Which distribution strategy

requires frequent Store-Store
Inventory balancing and involves
high Inventory carrying cost and
Inventory duplication?
Pre-Distribution Strategy
Post-Distribution
Strategy
Allocation Strategy
Replenishment
Strategy
161
The distribution best practice in

which In-Bound Logistics at the
DC/Warehouse is unloaded and
immediately loaded to Out-Bound
trucks without any Warehouse/DC
processing is called?
Deadheads
Backhauling
Cross-Docking
None of the listed

options
162
Which among the following DOES

NOT trigger Outbound Logistics
movement?
Replenishment Orders from

the stores
Allocation Plan for

Push based items
Inbound Order Quantities

and time Of Arrival
None of the listed

options
163

Storage point in the distribution
network?
Which of the following is NOT a DC
function?
DC
Warehouse
Store
Locker Rooms
Receiving
Put-Away
Inventory Accounting
None of the listed

options
Store Delivery
Home Delivery from DC
Home Delivery from

Retailer Warehouse
None of the listed

options
164
165

delivery mode in Customer
Fulfillment?
166
In Non-Store retail format, which is

not a part of customer Fulfillment?
Telephone
Direct Salespeople
TV
None of the listed

options
167
Taking Customer Order, and

committing to the customer a
delivery date, is called _____________
Order Creation
Order Promising
Order Planning
Order Fulfillment
15
168
169
170
171
Capturing Customer Order, and

then planning to deliver the
goods/services forms part of
___________
Which of the following is the Key
for In-store operations for any
Retailer _____________.
A lifesize cutout of a celebrity
endorsing a watch in a Store is an
example of ______________
Point Of Purchase (POP) decisions
are influenced by ________________.
Order Creation
Order Promising
Order Planning
Order Fulfillment
WareHouse Management
System
SAP
POS Systems (Point Of Sale)
None of the listed

options
Store Layout
Visual Merchandizing
Shelf design
None of the listed

options
Store Layout
Visual Merchandizing
Store fixtures, lighting
A Shelf replenishment
technique in which shelves
should be replenished from the
rear
technique in which
shelves are
replenished from the
front to keep the most
fresh items at the
front
technique in which shelves
are stocked at the "eyelevel" only
None of the listed

options
Customer Relationship
Management
CPTED
Store Setup
172
LIFO in Product Shelf Life

Management is ____________.
173
Keeping the shelf height low for

better customer visibility is an
example of _________________.
174
Typically in a Store you would see

Coke/Pepsi cans and fruit juices in
an ______________
Gondola
Straight Rack
Rounded racks
End-Caps
175
Typically you would see large

quantities of socks, handkerchiefs
and vests piled up in huge bins, at a
supermarket.
The above statement is an example
of which among the following types
of Visual Merchandising?
Vertical Merchandising
Category Merchandise
Volume Merchandising
Tonnage
Merchandising
176
Which among the following are

Store Operations geared towards?
Making Stock available to

fulfill demand
Provide a conducive
buying environment,
and facilitate decision
making for customers
Provide After Sales service,

repairs
16
177
Store Operations do NOT involve

which among the following?
Store Setup
Store layout
Store location selection
Point Of Sales
178
Setting up Back-Office and Parking

space forms part of _____________.
Store Setup
Store layout
Point Of Sales
179
Gathering Sales data and feeding

back to decision Support systems to
analyze patterns in Consumer
purchase is part of _______________.
Visual Merchandise
Point Of Sales
Point Of Purchase
None of the listed

options
180
Grocery Stores are mostly arranged

in __________
Grid Layout
Race Track Layout
Free Flow Layout
None of the listed

options
181
Departmental Stores selling

Apparels and General merchandise
are mostly arranged in _____________.
Grid Layout
Race Track Layout
Free Flow Layout
None of the listed

options
182
Shelf Space allocation to different

Products, and optimizing their
placement for maximum visual
attraction for potential consumers
is an example of _______________
Visual Merchandising
Store Layout
Shelf Space Optimization
183
Design Of Passage Area is an

example of ____________.
Store Setup
Store layout
Point Of Sales
184
Store fixture arrangement, lighting,

attractive colours, celebrity models
and cut-outs, motion displays are all
examples of __________________
In-Store promotions
Store Displays
Visual Merchandising
185
Point Of Sales activities includes all

of the following EXCEPT
_______________
Managing Sales transactions
Tracking Customer
Orders and Payments
Providing Returns handling,

warranties, repairs
Analyzing Customer
data and carrying out
Sales Trend Analysis
186
Point Of Sales is also called

_______________.
The Moment Of truth
The moment of Money
The Moment of Realization
None of the listed

options
187
Which among the following is NOT

a POS device?
Cash Register
Self-Checkout devices
Pole display units
Kiosks
17
188

achieved by POS?
Better Inventory Control
Better Employee
Productivity
Optimal utilization of
Counter space and avoid
Customer queues
Increase time spent of

Sales reports, Invoices,
PO's for error
elimination
189
POS applies to all retail industries

EXCEPT __________________..
Food & Beverages
Gas Stations
Hotel Internet-Bookings
Apparels, Accessories
190
Which of the following DOES NOT

form a "Key" department in any
retail organization?
Which department assigns Store
budget for merchandise
procurement, Plan assortment mix,
decide Pre-Season pricing and InSeason promotions?
Finance/Purchase
Merchandise
Warehouse
Sales
Finance/Purchase
Merchandise
Assortment
Pricing & Promotions
"Shrink" management (not at

stores) is an important
responsibility of which department?
Which department is responsible
for the procurement of goods from
suppliers?
Which department decides WHERE
(which stores) to sell WHICH goods
from?
Which department is responsible
for Inventory Management at DC?
Finance/Purchase
Merchandise
Inventory
Logistics
Finance/Purchase
Merchandise
Logistics
Sales
Finance/Purchase
Merchandise
Logistics
Sales
Finance/Purchase
Merchandise
Logistics
Sales
196
Which Department takes care of Instore merchandising (store layout,

shelf stocking etc.)?
Finance/Purchase
Merchandise
Logistics
Store Sales
197
The current Key retailing trends

includes _____________.
RFID
Wireless POS
Multichannel retailing
198

major force re-shaping the Retail
Industry?
Supply Chain Complexity
Multi-Channel
retailing
Increased Real Estate, Labor

and Overhead costs
Increasing Customer
Expectations
199
Which of the following can count as

a new entrant posing a threat to
traditional retailers?
Category Killers
Discount store format

retailers
Online Retailers
191
192
193
194
195
18
200
In the US, number of retailers

accounting for 20% retail sales has
gone down from 30 in 1990 to 19
in 1998. Which megatrend is
responsible for this?
Globalization
Consolidation
Changing retail Model
Cannibalization
201
Which is the most favored Retail

format used by the Top 200
retailers of the world?
The key forces shaping the retail
industry may be classified under
which of the following heads?
1) Competitive Rivalry
2) Economic and Demographic Shift
3) Threat of New Entrants
4) Threat of Substitutes
Hypermarket
Supermarket
Specialty
None of the listed

options
1&2
1&3
2, 3 & 4
All the listed heads
The average Net operating profit

realized by retailers today is
___________
Retailers today are faced with
which of the following business
challenges 1)Expanding Customer
base, 2)Delivering superior
satisfaction to the customers,
3)Reduce Costs, 4)Retaining Shop
staff?
The competitive rivalry and threat
of new entrants are forcing retailers
to engage in ______________
5-10 %
1-4%
11-15%
15-20%
1,3,4
2,3,4
1,2,4
1,2,3,4
Overcapacity
Global Sourcing
Staff Incentives
POS migration
Cost reduction
Business Process
integration
Single Customer View
Height Curve
Hype Curve
Technology Adoption Curve
Gartners Curve
Shelf Optimization
Lead Time
Optimization
MarkDown Optimization
Inventory Optimization
202
203
204
205
206
207
208
The competitive rivalry and

Economic/Demographic Shift are
forcing retailers to engage in
___________
Where do you plot the different IT
Analysis and IT enabled processes
in terms of maturity level and
Visibility?
process optimization?
209
Backward Flow of Consumer

behavior Data is achieved through
_______________.
CRM
In store operations
Corporate Administration
and Support Functions
ERP
210
A retailer decides to stock branded

apparel only. This is an example of
Inventory
Distribution
Store Location
Strategic Sourcing
19
_____________.
211
The lowest unit in any Product

Hierarchy is ____________
Brand
SKU
Category
None of the listed

options
212
GMROI (Gross Margin return On

Investment) is equal to ______________
Total Assets*gross
margin(%)
Inventory Turns*Gross
Margin (%)
Gross Margin (%)/

Inventory Turns
None of the listed

options
213
Minimizing Truck Mileage,

Optimizing Fleet space utilization,
Dynamic Cross-dock location
selection and optimal routing forms
part of _____________________.
Lead Time Optimization
Shelf Space
Optimization
Carrier Optimization
Transport Optimization
214
Plano-grams and Assortment

Planning is a part of ___________.
Allocation Planning
Demand Planning
Supply Planning
215
Inventory Management is
essentially done in ____________.
Merchandise Management
Replenishment
None of the listed

options
216
A grocery retailer wants to open a

new store, and evaluates possible
location options. This forms part of
______________.
Which among the following does
Promotion Optimization NOT
address?
Store Location Optimization
Shelf Space
Optimization
Logistics Optimization
Store Location
Optimization &
Logistics Optimization
When to run the promotion
Which items should I

promote to maximize
Shelf disposability and
Increase revenue
What type of Promotion

should I run to attract
customers
What Price do I set for

the Promoted items as
a Pre-Season exercise
218
Merchandise Planning involves the

following EXCEPT _____________
Price Planning
Promotion Planning
Inventory Planning
Route Planning
219
RFID shelf tags are used to track

loading of shelves, during an InSeason promotion of the category
placed in those shelves. This is an
example of _____________.
Store Planning
Shelf Space
Optimization
Shelf labeling
Shelf Track
Optimization
220

strategic optimization?
Distribution network
Optimization
Store Location
Optimization
Transport Optimization
Inventory
Optimization
221
Open to Buy is the link between

_______________.
In season and end of season
Pre Season and end of

Season
Pre Season and In season
In season and Peak

Season
222
The most important Parameter

Used by Retailers in OTB Planning
is ________________.
Sales to Stock Ratio
GMROI
Sale per store
Inventory Turns
217
20
223
Which if the following is NOT true

about Demand Planning?
Planning for the product that

has a perceived demand
Involves forecasting to
identify the perceived
demand
Involves merchandise
planning to identify the
product categories that are
going to fulfill the perceived
demand
Involves Ordering gin

time to avoid stockouts
224
Planning horizon can apply across

which of the dimensions of the
Retail Cube at different levels?
Time & Product
Product and location
Time And location
all the three
225
Match the various levels to their

corresponding examples:
Levels:
Product Group(1),
Category(2),
Section(3),
Brand(4),
SKU(5)
Examples:
Apparels(A),
Men's Shirts(B),
Full sleeve Formals(C),
Allen Solly(D),
Blue Striped Full Sleeve Allen Solly
Style:M234, Size:42(E)
1A,2B,3C,4D,5E
1B,2A,3D,4C,5E
1C,2A,3E,4D,5B
1D,2A,3C,4B,5E
226

type of Supply Plan?
Order Plan
Replenishment Plan
Allocation Plan
Assortment Plan
227
Which of the following would be an

element(s) of a forecasting
mechanism?
I need to forecast demand for a new
SKU which has been received by my
store for the first time. I would use
_______________.
Demand for Turkey peaks during
Christmas time and remains flat
otherwise. This illustrates
________________.
Historical Sales Analysis
Market Trend Analysis
Competition Analysis
Triple Plus
Weighted
intermediate
Moving intermediate
Double Exponential
Trend
Seasonality
intermediate
Cyclicity
228
229
230

similar?
Breadth & Variety
Breadth and Depth
Variety and Depth
231

input to Assortment Planning?
Demand Forecast
Past data
Allocation Plan
Merchandise Plan
21
232
Demand Variance is defined as

____________.
233
Extrapolating the past into future

using statistical and mathematical
models is defined as
__________________.
One of the widespread method of
Forecasting is _______________.
234
235
236
The key features of CPFR are as

follows 1) This joint business plan
is used to control the day-to-day
activities of manufacturing,
delivering and selling products 2)
Trading partners share consumer
demand forecasts, and identify
exceptions that occur when
partners plans do not match, or
change dramatically 3 )Trading
partners share replenishment
plans, identifying and resolving
exceptions.
Which of the above statements are
TRUE?
Which of the factors do not
influence Forecasting?
Actual Demand
Forecasted Demand
Forecasted - 0.8 * Actual

demand
Actual - Forecasted
Open To Buy
Inventory Planning
Forecasting
Re-Order Quantity
Binomial Smoothing
Exponential Smoothing
None of the listed options
Binomial Smoothing &

Exponential
Smoothing
1&2
1&3
2&3
All three are true
Trend
Seasonality
Sales Velocity
Price
Deriving Patterns from

Historical Sales data
Resolving Outliers and

setting Exception criteria
Removing perception
bias and reduce
intuitive prediction
150
100
237
Which is NOT a key challenge in

forecasting?
238
For an apparel store BOM Inventory

= 100, Sales = 500,
markdowns/shrinkages = 20% of
Sales, Receipts = 300, EOM
Inventory = 50. Find OTB.
120
Quantifying
Qualitative Market
trends and Competitor
Information
250
239
The concept in retail planning

where Products, Locations and
Time dimensions are plotted in a 3dimensional structure to enable
Cross dimensional planning is
called _____________
A hierarchy is a collection of
cascaded _____________.
Dimension Cube
Level cube
Retail cube
Retail Hierarchy
Dimensions
Levels
Members
None of the listed

options
240
22
241
Lost sales can occur due to which of

the following:
1) Forecasts are based on the
average of the last n weeks rather
than a forward-looking forecasting
method. These methods underreplenish going into a peak and
over-replenish coming out of a peak
2) Sales history is not adjusted for
previous lost sales, so an underlying
problem repeats itself
3 ) Forward-looking forecasts are
based on a seasonal profile, which
has not been researched thoroughly
4) Forecasts are smoothed properly
to reflect demand variance
1,2,4
1,3,4
2,3,4
1,2,3
242
Given Gross Sales $ = 1000, returns

$ = 100, COGS $ = 500 Unit Price =
$10, Unit Inventory Cost = $5,
Average Inventory = 200. Calculate
GMROI% (Neglect returns
Inventory)
Exponential smoothing of Trend,
Level and Seasonality is done in
_______________
30%
20%
40%
10%
Triple Plus
Triple Exponential
Smoothing
Weighted Average
Both Triple Plus and

Triple exponential
smoothing
243
244

a typical output of Merchandise
Planning?
Financial Objectives
Vendor Mix
Store/Channel Strategies
Sales/Cost and
Inventory Objectives
245
Which retail assortment

characteristic would a retailer
seeking to offer one-stop shopping
and generate customer loyalty
follow?
Wide and deep
Wide and shallow
Narrow and deep
Narrow and shallow
23
246
The fundamental difference

between buying and merchandising
is that _____________.
buying responsibility is in the

main store, while
responsibility for
merchandising is in the
branches
buying responsibility
is a line function,
while merchandising
responsibility is a staff
function
buying responsibility is a
staff function, while
merchandising is a line
function
buying includes
product purchases and
not their sale, while
merchandising includes
the broad range of
activities in buying and
selling goods and
services
247
Items such as milk, bread, and

canned soup are examples of
____________.
A high level of sales is generated for
a relatively short time with
________________.
A product's sales have flattened but
not decreased. It is no longer in
great increasing demand. It is in
______________.
Which among the following would
be in decline phase?
staple merchandise
fashion merchandise
fads
seasonal merchandise
seasonal merchandise
fad merchandise
fashion merchandise
nostalgic merchandise
Maturity Stage
Phase-out Stage
Growth Stage
Decline Stage
Computers
Safety pins
Typewriter
Sticky Pads
248
249
250
251
If a promotional program is
directed to 2.6 million customers
then 2.5 percent people respond to
it .If intermediate sales previous to
the program has been around 500
thousand Dollars and the program
increases sales by around 25
thousand dollars, then the reach
and lift of the program respectively
are _______________.
65000,5%
1,00,000,10%
1,00,000,5%
65000,10%
252
True price optimization is realized

at three critical phases in the
seasonal planning process. Which of
the following is NOT one of them?
pre-season planning,
end-of-season
clearance
in-season promotions and
Off-season planning
253
An advantage of a late markdown

policy is ______________.
lower markdowns are needed

to sell merchandise than with
an early markdown policy
greater opportunity is
given to sell
merchandise at
original prices
a retailer's cash flow can be

improved
the freeing of selling

space for new
merchandise
254
A pricing approach that is

appropriate when a target market is
price sensitive is ______________.
EDLP
High/Low Pricing
Price Bundling
Price Lining
24
255
Which type of shopper has the

highest price elasticity?
Personalizing consumer
Status-oriented
consumer
Economic consumer
Convenience-oriented
consumer
256
Which of the following is a popular

approach in Merchandise planning?
Top Down
Bottom Up
Combination of Top Down

and Bottom Up
None of the listed

options
257
Merchandise Budget plan does not

specify?
Specific Merchandise
objectives
What to buy and in

What quantities
Financial aspects of
Merchandise
None of the listed

options
258
OTB-Open to Buy Helps Retailers

to?
Minimize stock-outs
Maximize sales
potential
Stock level optimization
259
Planning of sales budget, Open-tobuy, Range planning are all a part

of?
In Top-Down approach of
Merchandise planning, the guiding
criteria is ____________.
Which among the following inputs
does Assortment Plan NOT take?
Merchandise
Management
Range Planning
Logistics
Sales Forecast
Merchandise Plans
Demand
Store Budget
Sales Forecast at
SKU/Store/Week level
Product Mix at
category level from
merchandise planning
Product Prices from Price

Optimization module of
Historical Sales data at

Category, Region,
Month level
260
261
262
Which among the following options

is NOT a possible constraint in
Assortment Optimization?
Shelf space constraints
Vendor Capacity
Pricing constraints
Merchandise Budget
plans/goals
263
Which among the following stages

is NOT incorporated in Product Life
Cycle?
is NOT involved in PLC
optimization?
The economic concept which deals
with change in demand with change
in price is called __________.
Growth
Maturity
Phase-In
Decline
Price Optimization
Profit Optimization
Promotions Optimization
Markdown
Optimization
Price flexibility of demand
Demand flexibility of
price
Price Elasticity of Demand
Demand Elasticity of
Price
GMROA
GMROI
Gross Margin
Net Profit
Breaking Up of Dollar Sales

Plan Objectives into SKUQuantity Plan Objectives
Breaking Up of
Category Channel Week Level Dollar
Sales Plans to SKU
Store Week level
quantity sales plans
Paves way for calculation of

OPEN TO BUY for all SKUStore Combinations over
time horizons
None of the listed

options
264
265
266
Objective function in Price

Optimization can be ___________.
267

is NOT delivered by Assortment
Plan?
25
268
Various constraints in Price

Optimization can be ____________.
269
Setting high prices for a product in

maturity stage for maximum
revenue before it goes in decline is
called ______________.
Various considerations in
Promotions Optimization can be the
following EXCEPT ______________.
270
PLC Stage constraints
Seasonal Stage
constraints
Price Elasticity of Demand
Skimming
Swimming
Skirming
None of the listed

options
Cost Of Promotions Advertising, Temporary Price

Reduction cost etc.
Increased sales
Increased reach
Low visibility
271
1) If a retailer had told the

manufacturer how much was sold
as well as stock data, the latter
would then have had the
opportunity to anticipate out-ofstock situations and to plan future
activities and minimize delays in
new production runs
2) Merely providing (historical)
sales figures may result in the
manufacturer producing a forecast
which matches remarkably to that
of the retailer's - and on which are
based material buying and
production plans
3) It is equally important for the
supplier to tell the retailer what
percentage of market share of
specific products or product groups
is held.
Which of the above is TRUE?
1&2
1&3
2&3
All three are true
272
At which stage of PLC, promotion is

unimportant?
Introduction
Growth
Maturity
None of the listed

options
273
The percentage of the market

exposed to a specific promotion is
known as __________ .
Lift
Reach
Depth
None of the listed

options
26
274
The percentage by which a given

promotion increases the sales of a
brand is known as ___________.
Lift
Reach
Depth
None of the listed

options
275
Promotion Optimization is
essentially a trade-of between
_______________.
Markdowns are normally done at
which stage of the PLC?
Cost vs. Lift
Cost vs. depth
Lift vs. reach
Introduction
Growth
Maturity
Decline
Magnitude of Price Cut &

Revenue Effect
Magnitude of Price Cut

& Cost Effect
Magnitude of Price Cut &

Timing of Markdown
Timing of Markdown
and reduced Inventory
Turns
Increased Sales and Reduced

Inventory
Increased Sales and

reduced Bottomline
Maximize Revenue and

Maximize Price Cuts
276
277
The two outputs of Markdown

optimization are ____________.
278
Markdown Optimization involves

balancing between ____________.
279
Mark-ups are normally done over

the base Price during ________________.
Off-Season
Maturity Stage
Peak Season
Both Maturity Stage &

Peak Season
280
Identifying Long term negotiation

deals, Global and Local purchase
decisions, Vendor mix decisions,
and setting up an Order
management framework forms part
of _________________.
Global Sourcing
Local Sourcing
Strategic Sourcing
Operational Sourcing
281
Which of the following can result by

maintaining a large inventory?
Quantity discounts obtained

on larger orders
Low investment costs
High transportation charge
Difficulty with control

and handling
282
Which of these is not a logistics

process?
Order processing
Inventory
management
Customer service
Store operations
283

potential advantage of maintaining
a small inventory?
Low investment costs
Low impact of order

delay on sales
Low storage costs
Low obsolescence
284
Small orders and frequent ordering

are characteristics of ________________.
ROP-EOQ
inventory
management
ROP-OUTL
quick response (QR)

inventory planning
27
285
286
Which of the following is NOT an

element of Order Management
Framework?
Which of the following is involved
between the Supplier Production
department and the merchandiser?
Order Generation
Order Transmission
Payment Processing
Store Allocation
Invoice
ASN
Payment
Receipt
287
Route planning assumes which

model?
Multi Source Multi Sink
Single Source Multi

Sink
Single Source Single Sink
Multi Source Single

Sink
288
Sourcing can be thought to be

composed of ____________.
Product and Strategic

Sourcing
Strategic and global

Sourcing
Global and Product Sourcing
289
A PO involves _________________.
Merchandiser and Supplier

Production management
Supplier Production
and Supplier Finance
Merchandiser and Retailer

finance
Consolidated or
Individualized
sourcing
Merchandiser and
Warehousing
290
Replenishment is NOT primarily

concerned with _____________.
Right Product
Right Price
Right Quantity
Right Supplier
291
Inventory Planning answers which

of these strategic questions?
1) where to hold stock?
2) how much to stock?
3) how to optimize where and how
much to stock?
1&3
2&3
1&2
292
An extra amount of stock was

ordered for attracting consumers by
displaying them prominently in the
shelves. This is _____________.
Tactical Stock
Presentation Stock
Strategic Stock
Operational Stock
293
The slope of the ROP-OUTL or the

ROP-ROQ indicates _________________.
Safety Stock
Inventory at any point
Reorder Quantity
None of the listed

options
294
Joint Vendor collaboration in New

Product development is also called
_______________.
Vendor collaboration
Vendor managed
Development
Product Sourcing
Joint Vendor Sourcing
295
The time between PO generation

and Receipt at the Stores is called
_______________.
Which among the following
normally is NOT a component of
Lead Time?
Shipment Lead Time
Lead Time
Supplier Lead Time
None of the listed

options
Distribution Lead Time
Supplier
Manufacturing Lead
Time
Order Processing Lead Time
Order cancellation
Lead time
296
28
297
Which among the following best

practices reduces Lead Time?
CPFR
Frequent delivery of
small consignments
Cross-Docking
298
Fill rate can be defined as

________________
Fraction of store and

customer demand that is
routinely met at first request
without store backorders or
lost sales.
Fill Rate = Expected

Demand Met /
Expected Demand
Fill Rate = Amount of Order

from Supplier/ Actual
receipts
Fraction of store and

customer demand that
is routinely met at first
request without store
backorders or lost sales
as well as Fill Rate =
Expected Demand Met
/ Expected Demand
299
Customer Service Levels are

quantified by ____________.
Fill Rates and Probability Of

Stock outs
Probability of
Customer order
fulfilled and
Probability of Supplier
Order received
Fill rate and Probability Of

no Stock out
300
1) If Service Level has to be

increased, overstocking may result,
if Service level is reduced it may
result in Lost Sales
2) If Service Level has to be
increased, overstocking may be
eliminated, if Service level is
reduced it may result in Lost Sales
3) If Service Level decreases
overstocking may result, if Service
level is increased it may result in
Lost Sales
4) Overstocking or Lost sales is
independent of Service level.
Which among the above statements
is TRUE?
301
Inventory required to meet the

Target Customer Service level, and
deal with Supply & Demand
uncertainties during replenishment
cycle is termed as _________________.
Strategic Stock
Display Stock
Safety Stock
Working Stock
29
302
303
Different Ordering
Policies/Inventory Policies includes
the following except?
As Order Quantity increases,
Carrying Cost and Ordering cost
respectively _______________.
ROP-ROQ
ROP-OUTL
Min-Max
EOP-EOQ
Increases & increases
decreases & increases
increases & decreases
decreases & decreases
304
Which among the following is fixed

in ROP-ROQ model?
Ordering Interval
Order Quantity
Order frequency
None of the listed

options
305
Which among the following is fixed

in ROP-OUTL?
Ordering Interval
Order Quantity
Re-Order point
None of the listed

options
306

taken into account by Inventory
Optimization in Replenishment
Planning?
Manufacturing Location, DC,
Warehouses, Retail stores are all
examples of _________________.
Target Customer Service

Level
Ordering Policies
None of the listed

options
Pain Points
Touch Bases
Ordering Parameters (ReOrder point, Order Interval,

Safety stock, EOQ, OUTL
etc.)
Touch Points
Stock Points
Location of DC's and

Warehouses
Locating retail Outlets

to maximize Market
penetration and
reduce transportation
and Inventory costs
Optimizing Number and

Size of Warehouses
Optimizing Storage
Space and Flow bay
areas of DC's
Cross Docking
Optimal Routing
Intermodal Shipments
Transshipments
Higher Costs, Shorter Times
Higher Costs, Longer

Times
Lower Costs, Longer Times
Lower Costs, Shorter

Times
Target Service Levels
Lead time
Volume
Price
Reliability
Cost Of tag
Awareness & Maturity of

Technology
$ 10-15
$ 1-4
5-10 cents
$50-60
EAN/UCC-14
EAN/UCC-13
EAN/UCC-8
307
308
Distribution Network Planning

involves the following EXCEPT
_________________.
310
Clubbing of Routes, volumes and

transferring of goods between
Touch points in the same level of
Supply chain is called _______________.
311
Larger Volumes result in

___________________.
312

a constraint in Routing
Optimization?
Which of the following is
considered Key Inhibitor for
widespread adoption of RFID by
Retailers?
Currently what is the approximate
average cost of a passive RFID tag?
313
314
315
Which among the following data

structures is encompassed by GTIN?
30
316
GTIN is ______________.
Global Trade Identification

Number
Global Trade Item

Number
Global Tracking Item

Number
None of the listed

options
317
GTIN is a globally unique number

consisting of ____________.
13 digits
14 digits
12 digits
11 digits
318

is a way of improving inventory
shrinkage?
RFID tags
Close-Circuit cameras
RFID tags as well as CloseCircuit cameras
None of the listed

options
319
Following are the parts of 12 digits

coding system ( UCC-12)
1) Manufacturer ID (5 digits)
2) Country ID (5 digits)
3) Product ID ( 5 digits).
Which of the following is TRUE?
1&2
2&3
1&3
320

problems that lead to Global Data
synchronization?
1) Inconsistent information
between manufacturer and their
trading partners' systems
2) Multiple item data formats
requiring maintenance of data
conversion maps
3) Multiple redundant data sources
within organization leading to
errors
4) Inefficient and error prone
approaches for the exchange and
updating of new item information in
buyer and seller systems.
1,2,3
1,2,4
1,3,4
1,2,3,4
321
Different functions of POS includes

the following except ______________.
Optimal Utilization Of
Counter space
Tracking Customer
orders and Payments
Increase time spent on Sales

reports, Sales transactions,
Inventory Ledger
maintenance to eliminate
errors
None of the listed

options
322
Cognizant Solution that provides

easy interface to retailers to
Identify customers, personalized
greetings, highlight promotions,
search items by category etc is
called?
By Your Way
Buy Your Way
New Style Shopping
OPOS
31
323
How are different Bar codes

converted to GTIN?
Right padding zeroes
Left Padding zeroes
Right padding zeroes as

well as Left Padding zeroes
None of the listed

options
324
In GDS, Supplier published Item

information is stored in?
Items Home Data Pool
Global data registry
Synchronization Engine
Global Data Pool
325
Basic Information about items in

GDS, extracted from Items Home
data Pool is stored in?
Items Home Data Pool
Global data registry
Synchronization Engine
Global Data Pool
326
Advantages of RFID with respect to

a Bar Code reader includes
_______________.
No Direct LOS required
No direct POS
required
A read range of 500 feet and

more
None of the listed

options
327
Chief advantages of RFID include

_____________.
Real Time data link on

Merchandise, Data and
customers throughout the
Supply Chain
Distance constraints of
100 feet is not there
No direct Line Of Sight

required to track items
328
Which of the following retailer

plans its Top 100 suppliers to do
pallet and case level tagging by Jan
2005 and next 200 by 2006?
RFID tags are also called
______________.
The recent NASSCOM RFID project
enabled ____________.
Metro Group
TESCO
Walmart
Target
Transceivers
Interrogators
Transponders
Antennas
Asset tracking
People Tracking
Slap & Ship
Baggage handling
329
330
331

a benefit of adopting GTIN?
Will be able to accept the

complete family of EAN/UCC
data carriers
Will enable to conduct

efficient local trade
Error free information

across enterprise
Removal of relabeling/ re-marking

overhead
332
POS solutions reduce Operational

costs of the following except
_____________.
Providing efficient
information
High Employee
productivity
Reduced Customer Queues
Easy Tax Calculations
32

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Q.

How is the Retail Industry ranked in

IT in retailing is increasingly being

Fee-driven warehouse club is a

Who is the largest retailer of

All of the listed options

Final consumers make many

The intermediate sale

Low intermediate retail sales create

Maximize the number of

Increase impulse sales

Since direct marketers initiate the

Which of the following is not an

The World Wide Web enables

The World Wide Web

The World Wide Web is

The World Wide Web

Which of the following includes

SKU can be expanded as

Stock keeping unit

Store keeping unit

Sales keeping unit

None of the listed

Home Furnishings falls under which

Books, Music, Software falls under

If you are looking for buying a

Its Sunday, you want to shop for

None of the listed

Specialty Store & Category

Specialty Store &

Specialty Store &

Products shown on TV and

Order placed on the Store

Discount Stores as well

Which two types of Stores are

Asian Sky Shop is an example of

"Every Day Low Pricing" strategy

Which is the biggest challenge in

Which is the world's second largest

Which of the following is not

Handling the high

Pricing the Products

Setting up the Store

Small Number of Big players

Home Depot accounts

Carrefour accounts for

Metro accounts for

Budgeting & Forecasting

Budgeting & Forecasting as

Which of the following activities

Which of the following is a key

GMROI as well as Inventory

None of the listed

Planning for target Market is an

None of the listed

Which of the following is not a part

Retail format selection

Planning for the Retail Mix

Gross Sales Target for

Strategic Planning is essentially

Planning for Pricing, Promotions,

Over a 5 year horizon