JOB DESCRIPTION

TITLE
CLASSIFICATION
DIVISION
WORKGROUP

Debt Collection Officer

ASO3
Water Planning and Management
Customer Service and Programs (Adelaide)

BROAD PURPOSE
The Debt Collection Officer is responsible for providing support to the licensing administration
system with particular emphasis on the collection of revenue and management of finance. The
position liaises directly with clients, issues invoices/notices, negotiates on outstanding payments
and where necessary initiates recovery action.
The Debt Collection Officer is responsible for the administration and implementation of the debt
recovery process. The officer supports the voluntary compliance model introduced within Water
Planning and Management to nurture willing participation in a fair water system.
PRIMARY OBJECTIVES
The outcomes expected of this role include:
Support the licensing administration system with a particular emphasis on collection of
revenue
Ensuring accounts, invoices, notices and statements are generated, issued and/or
administered on time and consistent with legislative and audit requirements
Directly liaising /corresponding with a range of clients/stakeholders on Departmental policy,
payments and financial reporting requirements
Minimising customer response times by issuing reminder notices and customer statements and
monitoring collection of debts in a timely manner
Negotiating with clients on arrangements regarding payments and making recommendations to
management to ensure Departmental guidelines in relation to instalment agreements and the
processing of monies received are adhered to
Contribute to the achievement of team and organisational objectives
RELATIONSHIPS
The working relationships that this position needs to maintain and manage are:
Reports to reports to the Customer Service Manager(Adelaide)
Liaises directly with external clients
Maintains close working relationships with other officers of the Division and the Department.
TECHNICAL OR EXPERT KNOWLEDGE/EXPERIENCE
Knowledge and understanding of financial control systems and word processing packages
relating to the control of finances
Knowledge and understanding of public service administrative procedures and guidelines
particularly related to the finance/audit environment
Experience in credit management and debt recovery including the management of databases
Experience in working in a customer service environment with a reputation for providing high
level service
A knowledge and understanding of the Treasurers Instruction 5 (TI5)

MAKING A DIFFERENCE
Approved by: Updating
Date: November 2011

BEING CONNECTED

SERVICE EXCELLENCE

ACHIEVEMENT

FUNCTIONAL COMPETENCIES
The following units of competencies outline the job-specific functions performed in the role.
Unit of Competency
Gather and analyse information (PSPGOV406B)
Identify and collect information
Analyse and interpret information
Develop and apply workable solutions
Present information
Maintain information
Access and use resources and financial systems (PSPGOV305B)
Access and use resources
Administer usage of physical resources
Operate financial systems
Identify and deal with discrepancies
Compose workplace documents (PSPGOV313A)
Interpret written information
Compose written material
Use workplace communication strategies (PSPGOV312A)
Respond to enquiries
Receive and give directions
Participate in meetings
Make presentations within the workgroup
Build and maintain internal networks (PSPGOV303B)
Identify key internal stakeholders
Participate in internal networks

MAKING A DIFFERENCE
Approved by: Updating
Date: November 2011

BEING CONNECTED

Personal Attributes
Is thorough and

attentive to detail

Collects, compiles
and analyses
diverse and complex
information promptly
and efficiently

Adapts
presentation style
and language to
suit audience

Establishes,
values and
maintains
networks and
relationships

Identifies,
balances and
negotiates
priorities

SERVICE EXCELLENCE

ACHIEVEMENT

ORGANISATIONAL COMPETENCIES
The following units of competencies outline the generic skills needed for the position:
Units of Competency
Uphold the values and principles of the public service
(PSPETHC301B)

Apply ethical standards

Deal with ethical problems
Comply with legislation in the public sector (PSPLEGN301B)
Identify legislative requirements
Comply with legislative requirements
Report incidence of non-compliance
Work effectively with diversity (PSPGOV308B)
Recognise and value individual differences
Work effectively with diverse clients and colleagues
Contribute to workplace safety (PSPOHS301A)
Contribute to participative workplace safety arrangements
Identify hazards and control risks
Implement change (PSPGOV306B)
Prepare for change
Implement and monitor change
Work with ambiguity in the workplace

Personal Attributes
Ensures the safety,
security and wellbeing
of all workplace
resources

Is aware of and
adheres to workplace
policies and processes

Demonstrates honesty
and integrity
consistently in actions,
decisions and words

Consistently treats
others with respect
and courtesy and
shows consideration
for others

* Competencies relate to the ability to perform particular tasks and duties to the standard of performance expected in the
workplace. Additional information regarding Units of Competency can be found by clicking on the hyperlinked
competency code or at Training.gov.au

MAKING A DIFFERENCE
Approved by: Updating
Date: November 2011

BEING CONNECTED

SERVICE EXCELLENCE

ACHIEVEMENT