Escolar Documentos
Profissional Documentos
Cultura Documentos
I. Executive Summary.1
II. Vision, Mission, Goal (VMG)..2
III. Business Overview3
Segmentation, Target, Positioning..3
III.1 Market trends
III.2 Demographic
III.3 Geographic
III.4 Behavioral
III.5 Psychographic
IV. SWOT Analysis..4
V. Marketing Mix (4PS)
V.1 Product..
V.2 Price..
V.3 Place..
V.4 Promotion..
VI. Marketing Goals and Objectives
VII.
Marketing Strategies
VIII.
Implementation Activities
IX. Budget and Sales Forecasts
IX.1 Sales Forecasts
IX.2 Expenses
IX.3 Contribution margin
IX.4 Break-Even Analysis (Variable and fixed costs)
X. Evaluation of results
X.1 Measurement of
Performance
XI. Control Measures
XI.1 Contingency Plans
I.
Executive Summary
South Prince Coffee Shop is determined to become a daily necessity for local
coffee addicts, a place to dream of as you try to escape the daily stresses of life
and just a comfortable place to meet your friends and enjoy the great taste of
coffee, all in one. With the growing demand for high-quality gourmet coffee and
great service, South Prince will capitalize on its proximity to the College
campus to build a core group of repeat customers. South Prince will offer its
customers the best prepared coffee in the area, as well as Free Wi-Fi
Connection that its patrons can enjoy their visit.
II. Vision
At South Prince, were all about getting people together and enjoying each
others company. We believe that what we do can weave a fabric of positive
relationships and experiences that stretch from our coffee houses and out into
the world.
Our Vision
Mission
We want to be a welcoming, comforting presence in every community we
serve and anywhere else we happen to show up. We know our guests have a
choice and we never want them to feel less than special.
Our Mission
Our Goals:
Accomplishing and maintaining these goals helps enliven the caf and
enhance the wholesome spirit we want to project. These goals are long term,
ongoing and ever evolving as we grow and learn our business, and are in no
particular order:
3.1 Segmentation:
3.2 Targeting:
South Prince wanted to develop a reputable relationship with the
customers, Most of companies enter in a new market y serving a single
segment, and if this proves successful than they add more segments, initially
South Prince did the same thing targeted the parents with the young children
and it was hit concept and it has added more segments by including Teenagers
and developed its product range also.
3.3 Positioning:
Here in this case the South Prince has developed a unique market
position for their products because if a product is to be exactly same like the
others on the market than consumers would have no reason to buy it. South
Prince has positioned them in the market as a highly reputed .In this case
South Prince has planned his positioning in such a way that it distinguish
their products from competing brands and give them the greatest strategic
advantage in their target markets. South Prince has a descriptively simple
statement to inspire and nurture the human spirit-"one person, one cup, and
one neighborhood at a time". South Prince positioning strategy was customer
base so that it can give the best service more than what the customers expect.
South Prince has gained a competitive advantage over customer satisfaction
and employee satisfaction as South Prince had developed its positioning
strategy based on the customer and provided the utmost facility in terms of
layout, furniture to the music, and in terms of employee satisfaction South
Prince make employee as a partners and gave them a personal security with a
freedom to participate in the every decision of the business and make it
successful
Company
Strength
Shop
Strong
Attractive
location
Lots of coffee
relationship
with party
flavor
vendors.
Establishment
equipment
Excellent
brand name
and visibility.
near from
schools and
offices.
Excellent staff
who are highly
trained and
customer
Weaknesse
attentive.
A limited
The
marketing
operation is
budget to
seldom.
develop brand
awareness.
Lack of
individual
attention to
The products
are expensive.
loyal
customers.
Opportuni
ty
Accessible to
Opportunity
The
all customer
to promote
opportunity of
specially for
their
offering new
travelers
Cheaper
products.
Tied up with
service.
Merchandising
The building is
varieties of
other
coffees.
companies
for
Threats
Emerging local
competitors.
Unorganized
markets.
Competition
from taverns.
promotions.
Big
competitors
inside the
elements.
Dependent on
area.
Limited
government
income of
commodity
target
rates.
market.
South Prince coffee shop specializes in coffee and related beverages. The
company sells coffee and cakes.
There are many different flavors and you can get them as Cappuccino,
Latte, Flat White, Hot Chocolate, Mochaccino, Long Black, Chai Latte,
and Hot tea.
Some of their most popular teas fall into the Chai Latte category. Its a
spicy black tea with cardamom, cinnamon, black pepper and star anise..
5.2 Pricing
In the form of prices for our products, the main objective to achieve is to
provide an affordable and reasonable one, which is deemed by the
majority of the crowd. The price must be relevant towards the products
in quality and quantity, so the question we ask ourselves must be "how
much is a customer willing to pay for these products?". Only then, will
Also, the cost of production for the products itself, MUST be taken into
consideration. Currently, the ideal cost would be one that will give us an
edge over our competitors eg. East Coffee Bar, Honey Bear Coffee Shop
by having a slightly lower price, yet being able to earn a reasonable profit
margin
5.3 Pricing
The location of the store is crucial towards the business and human
traffic of the shop. In prime locations, the cost of the rent is likely to be
higher by a significant amount of money; however, there will also be a
bigger flow of human traffic and is essential that leads to an increase in
profits when more customers patronize the shop.
5.4 Promotion
Advertisements
We will definitely utilize the web to spread the word on our products as we are
familiar with many of the online platforms and all good companies use them.
We will use blogs and pay-per-click advertisements. We will also create a site for
our company and add as many links to other relevant sites so as to increase
our ranks in search engines and in advertisement sites such that it is easier for
people to discover over products, thus attracting more customers. We will
advertise in newspapers too to reach out to more people. Other than using
newspapers and the web, we will also use more traditional methods such as
through brochures, catalogs and posters. As we are a new company and do not
have a very big capital, we will not be advertising on expensive platforms such
as on television.
Design
We want to have a kind of colour scheme in which when people see it, they will
instantly be able to identify it as belonging to us. The colour scheme will be
used in the interior design. For our logo, it will be something simple but can be
easily identified.
Customers
We want to have customers who are loyal, who patronizes our shop often and
recommends our products to their friends rather than just trying to get more
customers. We will use marketing techniques which do not involve constantly
pestering people to buy but rather asking for their opinions about our
products. We will try to be polite and friendly and solve complaints as quickly
as possible to increase our credibility and hence, attract loyal customers who
regularly patronize our outlets.
South Prince Coffee Shops objectives for the first year of operations are:
Provide Extras
To get people to linger in a coffee shop, you need to offer more than just tasty
brews. To entice these people to your store, offer extras such as wireless
Internet access and space to work at a table. If you cater to business owners or
travelers, provide a few computer terminals. To entice people to buy more, offer
free samplings of your coffee and baked goods, and create a package deal that
includes a drink and baked good for a lower price than when bought
separately.
Branding
Carefully crafted signs that instantly help passersby see what you offer help
bring in people once the morning rush finishes. Develop an eye-catching logo
related to coffee, and use it on the sign to build your brand. Check local city
ordinances to determine the largest sign youre allowed to put on the sidewalk
in front of your shop, and use that size sign to make it visible to automobile
traffic. List the products your shop offers, such as gourmet coffee, specialty
drinks, baked goods and Internet access. For more branding, add stickers with
your logo to cups or use sleeves with your logo and website address on them.
Cross-Promote
Get involved with nearby businesses and develop a cross-promotional
marketing strategy that builds traffic for all of you. Introduce yourself by
walking over and surprising a nearby business with a few cups of coffee. Start
with businesses that offer services or products where their customers are
required to wait 10 minutes or more, such as oil and lube change stores, hair
stylists, Laundromats, and repair shops.
Implementation Activity
Activitie
s
Ja
n
Feb
Mar Apr
May Jun
Jul
Aug
Sep
t
Oct
Nov
De
c
Flyers
Ads and
Tarpauli
n and
other
strategi
c
relation
ship
Equipm
ent
Check
and
mainten
ance
Year 1
January
February
March
April
May
June
July
August
Septembe
r
October
November
December
Total
Sales
Expense
Profit
171,445.00
89,206.01
82,238.99
198,555.00
108,075.05
90,479.95
183,735.00
104,630.82
79,104.18
208,735.00
119,839.91
88,895.09
198,290.00
111,036.11
87,253.89
160,675.00
95,724.88
64,950.12
154,330.00
95,874.33
58,455.67
168,360.00
100,248.68
68,111.32
197,295.00
110,660.83
86,634.17
189,370.00
189,235.00
214,985.00
106,586.27
107,076.13
138,295.13
82,783.73
82,158.87
76,689.87
2,235,010.00 1,287,254.15
947,755.85
37515585%,40%
57260000%,60%
1
2
Sales
Value in Peso
140,000.00
120,000.00
100,000.00
80,000.00
60,000.00
40,000.00
20,000.00
0.00
January
February
MarchApril May June JulyAugust
September
October
November
December
Drinks
Desert
Months
Sales
January
February
March
April
May
June
July
August
September
October
November
December
Drinks
109,745.00
97,755.00
88,735.00
86,335.00
87,990.00
80,675.00
73,430.00
83,860.00
97,195.00
93,270.00
92,635.00
98,185.00
Desert
61,700.00
100,800.00
95,000.00
122,400.00
110,300.00
80,000.00
80,900.00
84,500.00
100,100.00
96,100.00
96,600.00
116,800.00
Profit
Drinks
51,388.99
40,079.95
31,604.18
27,695.09
32,103.89
24,950.12
18,005.67
25,861.32
36,584.17
34,733.73
33,858.87
18,289.87
Desert
30,850.00
50,400.00
47,500.00
61,200.00
55,150.00
40,000.00
40,450.00
42,250.00
50,050.00
48,050.00
48,300.00
58,400.00
Total
82,238.99
90,479.95
79,104.18
88,895.09
87,253.89
64,950.12
58,455.67
68,111.32
86,634.17
82,783.73
82,158.87
76,689.87
Total
1,089,810.0
0
1,145,200.0
0
375,155.8
5
572,600.0
0
947,755.8
5
9.2 Expenses
Cost and Expenses
January
Rent
Machine and Equipment Maintenance
Business Annual Registration
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
15,000.00
5,000.00
500.00
100.00
999.00
5,552.06
30,850.00
27,180.00
4,024.95
89,206.01
36402.06
February
Rent
Machine and Equipment Maintenance
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
15,000.00
5,000.00
1,000.00
999.00
3,903.22
50,400.00
27,180.00
4,592.83
108,075.05
March
Rent
Machine and Equipment Maintenance
Promotion
Telephone
15,000.00
5,000.00
150.00
999.00
54303.22
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
3,408.88
47,500.00
27,180.00
5,392.94
104,630.82
50908.88
April
Rent
Machine and Equipment Maintenance
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
15,000.00
5,000.00
100.00
999.00
3,408.88
61,200.00
27,180.00
6,952.03
119,839.91
64608.88
May
Fixed Expense
Rent
Machine and Equipment Maintenance
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
15,000.00
5,000.00
150.00
999.00
2,736.09
55,150.00
27,180.00
4,821.02
111,036.11
57886.09
June
Rent
Machine and Equipment Maintenance
Promotion
15,000.00
5,000.00
150.00
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
999.00
2,043.95
40,000.00
27,180.00
5,351.93
95,724.88
42043.95
July
Rent
Machine and Equipment Maintenance
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
15,000.00
5,000.00
100.00
999.00
1,750.61
40,450.00
27,180.00
5,394.72
95,874.33
42200.61
15,000.00
5,000.00
100.00
999.00
4,999.56
42,250.00
27,180.00
4,720.12
100,248.68
47249.56
August
Rent
Machine and Equipment Maintenance
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
September
Rent
Machine and Equipment Maintenance
15,000.00
5,000.00
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
100.00
999.00
5,739.00
50,050.00
27,180.00
6,592.83
110,660.83
55789
October
Rent
Machine and Equipment Maintenance
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
15,000.00
5,000.00
100.00
999.00
4,821.11
48,050.00
27,180.00
5,436.16
106,586.27
52871.11
15,000.00
5,000.00
100.00
999.00
4,151.52
48,300.00
27,180.00
6,345.61
107,076.13
52451.52
November
Rent
Machine and Equipment Maintenance
Promotion
Telephone
Coffee Ingredients
Cakes
Labor salaries and wages@3
Light and Water Expenses
Total
December
Rent
15,000.00
5,000.00
3,000.00
150.00
999.00
5,739.00
58,400.00
15,000.00
27,180.00
7,827.13
64139
138,295.13
Contribution Margin
Per Unit
84.38-53.37
Ratio
31.01/84.38
9.3 Breakeven
analysis
(Variable
and fixed
costs)
Ave. Selling
84.38
Price
Ave. Fixed
1.65
Cost
Ave.
Variable
53.37
Cost
Breakeven
21,482.33/1-(1.65/84.38)
point in peso
Breakeven
21,482.33/1.65
point in Unit
X. Evaluation of Results
10 a. Measurement of Performance
31.01
36.75%
21,910.78
13,020
Sales
Cost
Net
Income
Percentag
e
Year 1
2,235,010.
00
1,287,254.
15
947,755.85
Year 2
2,458,511.
00
1,366,932.
12
1,091,578.
88
Year 3
2,704,362.
10
1,395,450.
84
1,308,911.
26
Year 4
2,974,798.3
1
1,356,508.0
3
1,618,290.2
8
Year 5
3,272,278.
14
1,361,267.
71
1,911,010.
43
44.40%
48.40%
54.40%
58.40%
42.40%
XII.
Control Measures
11.a Contingency Plans