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  • Dealing With Complaints

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    Darton College
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    The document outlines a 4 stage process for dealing with complaints at a school, where stage 1 involves the staff member hearing the complaint, stage 2 involves the principal investigating and responding, stage 3 involves the chair of governors, and stage 4 involves a governor's panel meeting. Each stage includes acknowledging the complaint, investigating, responding to the complainant in writing, and informing the complaints coordinator of the outcome, with the option to escalate unresolved complaints to the next stage.

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    The document outlines a 4 stage process for dealing with complaints at a school, where stage 1 involves the staff member hearing the complaint, stage 2 involves the principal investigating and responding, stage 3 involves the chair of governors, and stage 4 involves a governor's panel meeting. Each stage includes acknowledging the complaint, investigating, responding to the complainant in writing, and informing the complaints coordinator of the outcome, with the option to escalate unresolved complaints to the next stage.

    Direitos autorais:

    © All Rights Reserved
    Baixe no formato PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    572 visualizações1 página

    Dealing With Complaints

    Enviado por

    Darton College
    The document outlines a 4 stage process for dealing with complaints at a school, where stage 1 involves the staff member hearing the complaint, stage 2 involves the principal investigating and responding, stage 3 involves the chair of governors, and stage 4 involves a governor's panel meeting. Each stage includes acknowledging the complaint, investigating, responding to the complainant in writing, and informing the complaints coordinator of the outcome, with the option to escalate unresolved complaints to the next stage.

    Direitos autorais:

    © All Rights Reserved
    Baixe no formato PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    de 1

    summary for dealing with complaints

    Stage 1 Complaint heard by staff member.


    Ensure complaints co-ordinator informed of outcome.
    If not resolved, then escalate to...

    Stage 2 Complaint heard by Principal.


    Acknowledge receipt of complaint.
    Write to complainant with outcome of investigation.
    Ensure complaints co-ordinator informed of outcome.
    Offer escalation to Stage 3 if dissatisfied.
    If not resolved, then escalate to...
    Stage 3 - Complaint heard by Chair of Governors.
    Acknowledge receipt of complaint.
    Write to complainant with outcome of investigation.
    Ensure complaints co-ordinator informed of outcome.
    Offer escalation to Stage 4 if dissatisfied.
    If not resolved, then escalate to...

    Stage 4 Governors complaints panel meeting arranged.


    Issue letter inviting complainant to meeting.
    Issue letter confirming panel decision.
    Ensure complaints co-ordinator informed of outcome.
    Advise of escalation routes to the Secretary of State for Education.

    DARTON COLLEGE

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