Majed S.

Abid Ali
5135 Nolensville Pike Apt.V-8 ● Nashville, TN 37211 ● (615) 596-8323 ● majed.abid@hotmail.com

Objective: An experienced IT Specialist to obtain an Information Technology position with a

progressive company to utilize my skills in Desktop support, Windows Server 2003,
Novell, Cisco routers and switches, and networking technologies

Skills and Training

• Windows Server 2000 and 2003 administration and Installation
• Windows NT 4.0 Installation and Troubleshooting
• Windows XP and Vista Installation and Troubleshooting
• Configuring and Troubleshooting TCP/IP, DNS, DHCP and WINS
• Cisco Routers and Switches Installation and Troubleshooting
• Networking Technology (LAN/WAN), Wireless and VPN
• Hardware Installation and Troubleshooting
• Netware 6.5 Administration and Installation
• Netware service and support
• NDS Design and Implementation
• Knowledge of Linux/UNIX
• Knowledge of Network Security

Professional Experience
IT Consultant (Contractor) April 2007 to Present
HP Enterprise Services – AT&T Account (Through Bucher & Christian) Nashville, Tennessee
¬ Image new and old workstation using Universal Imaging Environment software
¬ Install, configure and support Windows 2000, XP and Vista, Microsoft Office suites 2003
and 2007, Symantec Anti-virus, McAfee, Attachmate, Single Singe On-IBM, Outlook, SMS,
Oracle Client, VPN Connection access, Witness, TN3270, KANA, iStore, Execustar, Datagate,
IE “Proxy and settings”, Connected DataProtector (Backup software), NetManager ViewNow
(RNS and ROS), MAX 4.2, Siebel and PeopleSoft CRM (REM System) for trouble incident
report
¬ Install and troubleshoot computers, servers, printers, scanners, Backup-UPS and PDA’s
¬ Write scripts to solve problems with several workstations, such as problem in the
windows registry
¬ Install, configure and troubleshoot network printers, DHCP, DNS, WINS, users accounts
on Active Directory, sharing printers, VPN’s and mapping network drives
¬ Create workstations and printers inventory
¬ Troubleshoot network connectivity using different command, such as ping, tracert and
ipconfig
¬ Analyze clients’ IT problems and write documents explaining the issues, causes and
solutions
¬ Work on projects with different IT groups to investigate and resolve an issue or move
workstations and install new software package
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 ¬ Communicate with software and hardware vendors for hardware replacement and
software licenses
Majed Ali

IT Support Technician March, 2005 to October, 2006

State of Tennessee - Department of Health Nashville, Tennessee
¬ Assisted the AS400 Server administrator; such as mounted the back-up tapes and made sure that
the back-up ran successfully, monitored the AS400 server, installed iSeries on uses’
workstations, created and troubleshoot users’ accounts on the server and set their permissions,
created and mapped users’ sessions to printers
¬ Answered the Help Desk calls and emails
¬ Installed new computers, network and desktop printers, and scanners
¬ Installed and supported many programs directly or remotely such as; Windows XP ,Windows
2000, MS Office XP, MS Office 2003, Adobe, SQL Server and client, AS400 windows client
software, SAS, Novell Client software and Zenworks 7 Deployment and Importation
¬ Created an images for and imaged computers using ghost software and made images using Bart
PE and Win PE
¬ Conducted tests and write technical documents
¬ Assisted my co-workers and LAN administrators in different sites and summits
¬ Trained new technicians in my area and new users in different offices and bureaus

System Analyst (Cooperative Education Program) Nov., 2004 to March, 2005

State of Tennessee - Department of Finance and Administration Nashville, Tennessee
¬ Assisted analysts with solving problems with current processes and developed solutions
¬ Conducted tests on the department website and some state digital applications
¬ Wrote technical documents about the usage of applications and business processes
¬ Drafted charts for some problems and the department business processes which provided
solutions and illustration using MS Visio

Computer and Network Technician Feb., 1998 to Aug., 1999

Beshara Group Kuwait City, Kuwait
¬ Performed repairs on computers and printers
¬ Install and troubleshoot Windows 95, Windows 98 and Microsoft Office 97
¬ Image new computers using ghost software
¬ Planned and installed network cables on sites
¬ Configured new LAN’s (Using Hubs and Switches) and diagnosed and solved existing network
problems

Education
A.A.S., in Computer Networking Technology GPA 3.8 May, 2006
Nashville State Technical Community College Nashville, Tennessee

Honors
Phi Theta Kappa a nationally recognized honor society for two-year colleges 2004
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 Majed Ali

References
James Amerson
Systems Administrator
HP Enterprise Services
(615) 478-4717

Kristi Smith
Manager - Credit & Collections
AT&T
kh2505@att.com
(615) 214-4224

Cynthia Massey
Consumer Center Director
AT&T
(615) 790-2305

Charles Pendygrat
Desktop Support Manager
State of Tennessee – Department of Health
Pendygraft.charles@state.tn.us
(615) 532-8655

Joy Guthrie
AS400 System Administrator Assistant
State of Tennessee – Department of Health
Guthrie.joy@state.tn.us
(615) 253-5347