Internship Report

Project on International Forum for Technology in Education (IFFTE 2015)

University Of Lahore
LBS Logo

Internship report submitted in partial fulfillment

Of the requirements for the degree of
BACHELOR OF BUSINESS ADMINISTRATION
by
Fahad Munir
Reg. No. BBA-02113257

Faculty of Management Sciences

Lahore Business School
Lahore, Pakistan.
Semester 8th 2015

Executive Summary
1

This internship report based now on the 6 weeks long internship program that I
had successfully completed in UOL under QEC Department from July to August
as a requirement of my BBA (Hons) Program. As being completely new to
practical, corporate world setting, every hour spent in the office gave me some
amount of experience all the time all of which cannot be explained in words. But
nevertheless, they were all useful for my career.
I divided this report into different segments:
In first segment I describe about introduction of UOL, Vision statement, Mission
statement, core values and Facilities provided by UOL.
Second segment describes about Business profile of the industry and Business
Profile of the UOL in this I have debated UOLs management, or Organizational
chart, Structure and departments of UOL.
Third section is about the business strategy in which SWOT analysis of the
industry as well as SWOT Analysis of the UOL.
Forth segment is about what I have learnt during my internship, in which I have
discuss

my responsibilities,

accomplishments,

new

knowledge

attained,

problems faced and at the last how this experience influence on my career.
Final segment is about conclusions and recommendations.

Acknowledgement
2

First of all, I extend my profound gratitude to the Almighty ALLAH, who helped
me accomplish this task on time. I feel satisfied and glad that I have completed
this study within specific duration. This internship report is an amassing of many
people's effort. Major contribution was acknowledged from the officers of the
QEC especially from Mr. Usman Javed Malik (Deputy Director QEC), Mr.
Muhammad Bilal Khan (Student Affairs Officer) and Mr. Ali Mushtaq (HR
Officer) to prepare this internship report considerable thinking & information
input from various sources were involved. Secondly, I would like to express my
Sincere & immense gratitude to Mr. Ahmad Zafar, Project Advisor and Miss
Mahreen Tahir Co-Assessor at Lahore Business School (LBS); The University
of Lahore. I am deeply grateful to his full hearted supervision to me during the
whole Internship Period. Their precious suggestion & guideline helped me a lot to
prepare the report in a well structured manner. I am also grateful to the other
officials & some of my friends specially Adil Qamar Noor, Muhammad Imran
Bhatti and Maryam Moalla who helped me while preparing the study by giving
their suggestions, support & contribute of information, which were important to
me. Their helping hand supported me to complete my report successfully. Finally,
I want to keep my thanks to my parents who gave special attention to me from
the very beginning and during the preparation of the report & the internship
program.

Table of Contents
3

Cover Page. (i)

Executive Summary.. (ii)
Acknowledgment.. (iii)
Table of Contents
Introduction..05
Profile of Industry..06-07
Profile of Company...08-16
Business Process of Industry.....17-19
Business Process of UOL ..........................................................................20-25
Functional Departments..26-33
SWOT Analysis of Industry........3435
SWOT Analysis of UOL..3637
Learning as a Internee3840
Problems & Recommendations ..41
Conclusion...42
Bibliography....43

 Introduction
The University of Lahore is the largest private sector university in Pakistan, with
more than 22,000 students and 7 campuses. The University was established in
1999 under the Ibadat Education Trust and was granted degree awarding status
in 2002 and has since then been offering courses in the fields of Medicine &
Dentistry, Engineering, Arts and Social Sciences. With strong emphasis on
balanced progress and focus on human capital The University has grown to 11
faculties and 32 departments. The quality of teaching facility and research
excellence has also granted international recognition placing the University
amongst the first Pakistani University to be ranked in the QS Ranking, and in
2012 ranked among the top 6 Universities from Pakistan in QS Asia Ranking.
The Higher Education Commission (HEC) recognizes the University of Lahore at
its highest W4 category of Universities reserved for those institutions that full all
criterion of an International Quality University. The University of Lahore has
special focus on Professional and Technical Education as it is an instrument of
growth & development of any countrys economy, therefore, the programs of
Medicine & Dentistry, Public Health, Electrical Engineering, Civil Engineering,
Mechanical Engineering, Pharm-D, Nursing and Law which are equipped with
state of the art Laboratories and are accredited by Pakistan Medical & Dental
Council (PMDC), Pakistan Engineering Council (PEC), Pharmacy Council of
Pakistan and Pakistan Nursing Council and Pakistan Bar Council respectively.
Strong linkages with the industry are of paramount importance for any Higher
education institution and The University of Lahore enjoys excellent links with
international Universities. We also have a range of knowledge sharing and
human resource development programs with major multinationals of Pakistan.
Students at the University can expect excellent internship and skill development
programs during the course of their education.

 Profile of the Industry

The organization relates to the Education Sector of Pakistan and working as
Public Sector Organization under the control of Higher Education Commission of
Pakistan and Ministry of Science & Technology (Most). Education comes from
'eduction' which means to make visible what is latent. To be educated really is to
have a fire lit inside that allows one to think, rationalize, contemplate on the
mysteries of the universe, and understand events and situations to which
solutions are proposed. Being educated does not simply mean being able to
solve differential equations: it is much more. The world over, universities provide
education in all subjects with the first degree imparted after a period of four
years. This allows the student to explore his/her interests, understand related
areas, specialize in core subjects while also developing as a caring,
communicative human being who knows how to harness the powers of
information technology. During the past year numerous institutions from the
University of Sindh to the University of Peshawar have introduced four-year
honors bachelor's degree programs, and it is hoped that the students of biology
and mathematics in Pakistan, may once again understand the message of Iqbal.
Since 2001, the Higher Education sector in Pakistan has undergone a dramatic
renaissance. The realization of the Government of Pakistan of the importance of
higher education in contributing to sustainable socio-economic development, as
well as poverty reduction, stimulated a chain of events that led to the
establishment of the Higher Education Commission. Founded by Presidential
Ordinance on September 11, 2002, following the recommendations of the 'Task
Force on Higher Education', the Higher Education Commission inherited a higher
education system having a myriad of problems. While concrete progress has
been made in improving the state of higher education, an impact will only be
possible if the reform process that has been initiated is sustained, supported and
strengthened.
Since 2002, the higher education sector in Pakistan has witnessed the launch of
a sea change of initiatives by the Higher Education Commission that have
fundamentally altered the higher education landscape. Change is visible in all the
6

universities and degree awarding institutions in Pakistan. There is excitement in

the air in these institutions, and scholars and researchers are beginning to roam
the hallways of knowledge once again. The change is physically manifested in
the restored buildings, new classrooms, new laboratories, computers, jogging
tracks and state-of-the art libraries.
New universities, such as the University of Faisalabad and the University of
Sargodha, have risen in the heartland of Pakistan; the Balochistan University of
Information Technology and Management Sciences provides state-of-the art IT
and management science education to thousands of students, while Shah Abdul
Latif University, Khairpur has a new laboratory and library building.
The real success of the HEC development programs is not however manifested
in the restored campus buildings and wireless 'hot spots', it is visible in the hearts
and minds of the faculty and students, who are publishing once again in
international journals (up more than 40% in the last two years), it is apparent on
the faces of the students searching the Digital Library archives to complete a
psychology assignment. One reason that universities are set up is so that,
common good, just laws, human reason and prudence might develop and grow
(University of Vienna, Manifesto 1365). The HEC has endeavored to bring this
spirit back, which is also our Islamic heritage. Logic, philosophy and mathematics
used to be a hallmark of an 'education'. With the elimination of undergraduate
education from the universities, and the consolidation of the two-year bachelor
degree in colleges, universities in Pakistan had ended up merely catering to the
provision of post-graduate studies.

 Profile of Organization:
Founded in 1999 by Mr. M A Raoof, under the auspices of the Ibadat Educational
Trust, the University of Lahore has created its name in the field of higher
education and is regarded as one of the premier private sector general University
in Pakistan with diverse disciplines ranging from Medicine & dentistry and
Engineering to the Arts and Social Sciences. Our strong emphasis on balanced
progress and focus on human capital has allowed us to grow to a student body of
more than 22,000 across seven purpose built campuses at Lahore, Islamabad
and Sargodha, Gujrat with nine diverse Faculties.
The quality of teaching facility and research excellence has also granted
international recognition placing the University amongst the first Pakistani
University to be ranked in the prestigious QS Ranking, and in 2012 ranked
among the top 6 Universities from Pakistan in QS Asia Ranking. The Higher
Education Commission (HEC) has also elevated the University of Lahore to its
highest W4 category of Universities reserved for those institutions that fulfill all
criterions of an International Quality University. The University of Lahore has
special focus on Professional and Technical Education as it is an instrument of
growth & development of any countrys economy, therefore, the programs of
Medical & Dentistry, Public Health, Electrical Engineering, Civil Engineering,
Mechanical Engineering, Pharm-D and Nursing which are equipped with state of
the Art Laboratories and are accredited by Pakistan Medical & Dental Council
(PMDC), Pakistan Engineering Council (PEC), Pharmacy Council of Pakistan
and Pakistan Nursing Council respectively.
Strong linkages with the industry are of paramount importance for any Higher
education institution and The University of Lahore enjoys excellent links with
international Universities. We also have a range of knowledge sharing and
human resource development programs with major multinationals of Pakistan.
Students at the University can expect excellent internship and skill development
programs during the course of their education and with Student Services Center
(SSC) in operation; students can take full advantage of job placement, career
counseling and support services.
8

The University of Lahore has also invested in a number of Technology park

projects such as the Media Technology Park: The Creative Village, a premier
facility for professional media content, an Agri Technology park and a Bio
Technology park which are central to the growth of a progressive development of
our students and the countrys economy as a whole. The University of Lahore
also pays strong emphasis on research as evident by the research grants
available to various departments within the University and its investments into
dedicated research projects and facilities such as CRIMM (Center for Research
in Molecular Medicine)specializing in Cancer research.
Here at the University of Lahore, we recognize that the years spent in Higher
Education are some of the most formative of an individuals life and must be
enriched by activities and experiences inside and outside the classroom. The
University emphasizes healthy sports and co-curricular activities under its
Student Representative Office (SRO). With a vibrant culture of student societies
and participation through debates and dramatics, the University fosters the
growth of leadership and social skills. The students are also imbued with a sense
of community service through the Universities extensive disaster relief Program:
UOL Relief program where students voluntarily participate in providing aid and
facilitation to disaster affected areas of Pakistan.
The University of Lahore enjoys excellent links and partnership in various areas
of knowledge and resources sharing with some of the most prestigious
Universities around the world in England, USA, Turkey, Iran, Northern Cyprus,
Turkey, Thailand, Russia, Sudan, Iraq, etc.

Companys Executive Administration

The day to day affairs of UOL are taken care of by the Patron, M A Raoof, Board
of Governors, who is the academic and administrative head of the Institute. The
Patron performs his functions in accordance with the general policy guidelines of
the UOL.

Awais Raoof

Chairman, Board of Governors

Prof. Dr. Saleem Shuja

Rector
Dr. M H Qazi

Vice Chancellor
Dr. Zulfiqar

Director QEC
Nasir Mahmood
Pro.Rector (Academics)

Campus
Presidents

Brig. (R)
Muhammad Ajai
President
Islamabad

Dr.Zulqar Ali
Bhatti
President
Sargodha

Vision:
10

Ghulam Rasool
Chaudhry
President
Gujrat

Altaf Hussain
Chishti
President
Pakpattan

The University of Lahore has a tendency to execute leading role in shaping

the well-educated society by producing best fit between its resources, capabilities
and the proficiencies of forthcoming students to achieve reasonable advantage in
education industry of the state.

Mission:
The primary mission of the university is to inculcate such critical abilities, wisdom
and values which are necessary for the making of a forward looking, coherent
civil society. It also seeks to prepare a mindset imbued with Islamic ethos and
positive social norms without prejudice to the authenticity of any other religion.
The Trust has mandated this university to offer equal opportunity to students from
all strata of society without any distinction of cast, color and creed.
The efforts of the university to promote demand led subjects for the purpose of
preparing a productive manpower which could participate in the economic
development of the country. In the same vain the university emphasizes on the
delivery of curricula leavened with a tilt towards entrepreneurship. In essence,
the mission of the university is to develop a positive social capital with common
consciousness and common ego responsive to the looming global challenges in
the rapidly changing political, economic and social paradigm.

Organizational Objectives and Goals

11

University of Lahore aggressively leads and serves a changing global society by

preparing and transforming students through knowledge and learning for today
and tomorrow. UOL is committed to creating a progressive community of
enlightened and productive global citizens. To help students achieve educational,
personal, and career goals. Information Technology is not just another
Technology; its about the vision to develop an innovative product and having the
skill to implement that vision.
IT is the power of mind, knowledge, skills and attitude. UOL intends to develop
and explore the full potential of this Knowledge based industry and equip the
future generations with all the necessary skills to become leaders in the IT Field.
We intend to do this through Equipping our students with ideas, knowledge and
skills for making a difference in society and becoming the real harbingers and
agents of change.
Institute is committed at creation and execution of learning opportunities for
current and future leaders and managers that will transform their futures and set
standards for others with the help of its strategic partnership with IT organizations
in general and IT industry in particular.
Initially there was a limited number of faculty and staff but with the establishment
of institute more employees were appointed to fulfill the requirement of further
courses and duties in the organization. Visiting teachers (Doctors) are also
invited for the purpose of quality education. Now the number of faculty members
exceeds 700 due to which proper offices are established for different
departments and each department is being supervised by a head of department
(HOD).

Corporate Values at UOL

12

The values and principles help institute on its journey to sustainable development
in the country. National interest is the prime priority of UOL. Paramount
importance is rendered to Pakistans growth and prosperity. By living according
to its defined corporate values and principles it can meet the needs of its
organization and stakeholders today, thus protecting, sustaining and enhancing
human capital for the future challenges.
It is the essence of UOL ability to succeed as a trusted preferred provider of
state-of-the-art education to its students for meeting upcoming technological
challenges. UOL used to claim we learn from each other and share our skills
and resources across organizational boundaries for our students benefit and our
own.
Every individual is given due respect at UOL.

It draws strength from equal

opportunity and diversity at the same time supporting personal growth and
development to its employees at all levels. Due care is given to every employee
achieving results in respective areas.
UOL is committed to the highest standards of personal and professional ethics; it
pursues innovation, deploys imagination, and is open to new ideas decisively and
consistently. It is determined to deliver outstanding quality so that its relationship
with students is long lasting.

i.

Nature of the Organization

University of Lahore (UOL) is an educational institution and attained the status of

degree awarding institute wide the Presidential Ordinance No. XXXVIII issued on
2002. It basic purpose of UOL existence is to provide quality education to all in
Pakistan for its development.

ii.

Business Volume
13

University of Lahore (UOL) is an educational institution and its business volume

is its students. Presently in all six campuses there are more than 22,000 enrolled
students.

iii.

Product lines

University of Lahore (UOL) is service based organization and it is providing

educational services. All campuses have different faculties and department in the
field of Engineering, Telecom, Mathematics, Business Administration and IT
related. In future new Engineering and sciences departments will be established
in different campuses.

iv.

Competitors

University of Lahore (UOL) has ranked by HEC on number 9 among the Large
Scale University and number 35 among the higher education institutions.
However, there is strong competition with other institutions of the country. Other
educational intuitions that are providing educational services in same areas
where UOL has established campuses are considered to be competitors for UOL.
Competitors of UOL are University of Central Punjab, Beaconhouse University,
University of Management & Technology and local private and government
colleges in locality of Lahore.

Facilities provided by UOL

14

Higher education in dynamic technical field requires huge investment in

infrastructure and facilities that are to be made available to achieve the
international standards of education. Despite its young age the campus has
arranged adequate resources to facilitates the students, teachers and staff
members. The campus is in the continuous progress and is making addition to its
existing resources.

i.

CORE

ii.

ACADEMIC SERVICES

iii.

Corporate Communication
Social and Conventional Media Relations Office
News / Events (Photo & Video Services)
Design Services
Print Unit
Newsletters
Visual Identity and branding

FINANCE

v.

Academic Council
Learning Center

MEDIA

iv.

Quality Enhancement Cell

Pro-Rectors Office
Human Resource (HR): Recruitment
Registrar: Legal, Notifications
Management Information Systems (MIS)
Controller of Examinations: Results, Notifications
Social Responsibility (Education, Health Care, Disaster)

Finance Office
Accounts
Financial Aid

IT SERVICES

IT helpdesk
Services (Email, Portals, VPN, Internet)
Maintenance
Computing Services
15

vi.

OFFICE OF STUDENT AFFAIRS

vii.

Clubs & Societies

Student Services
Policies A-Z for students
Alumni
Admissions
International Students

UNIVERSITY SERVICES

Procurement
Security
Hostel & Accommodations
Cleaning Services
Hospitality
Estates & Buildings (Properties)
Library
Maps & Directions
Telephone Services
Transport Services
Directories
Mosques & Faith

INDUSTRY BUSINESS PROCESS

The education system of Pakistan is comprised of 260,903 institutions and is
facilitating 41,018,384 students with the help of 1,535,461 teachers. The system
includes 180,846 public institutions and 80,057 private institutions. Hence 31%
educational institutes are run by private sector while 69% are public institutes.
The parts that now constitute Pakistan were among the least developed regions
of India and the rest of the world prior to 1947, and the last to be conquered by
the British, according to an renowned Pakistani economist Dr.Kaiser Bengali. The
British rule in Sindh, Baluchistan and NWFP lasted about 100 years and these
regions were considered the edge of the British Raj in India. At the time of the
first market research in 1950, the overall literacy rate was 20% in India and 14%
in Pakistan, according to UNESCO.
As of 2012, India has achieved 75% literacy rate while Pakistan is at 58%.
Pakistan Youth (15-24 years) literacy rate is 79.1% for males and 61.5% for
females.
16

Each new generation of Pakistanis is more literate than its predecessors:

Over 55 years 30% literate

45-55 years 40%
35-45 years 50%
25-35 years 60%
15-25 years 70%

Pakistan has come a long way in terms of literacy but it still delay its neighbors,
particularly Iran, which had lower literacy rate than Pakistan in 1950s, now has
well over 90% of its adult population literate.
Education was a key focus of the Shah Reza Shah Pehlavi, the Shah of Iran from
1941 to 1979. The Shah spends a significant amount of his country's oil
revenues to improve education, health care and infrastructure. Iran's education
spending improved 1800% during the Shah's rule.
Although literacy in Pakistan has grown by about 13% during President
Mushsarraf's rule to about 56%, it still remains unhappily low when judge against
to its neighbors.
However, Pakistanis now spend more time in schools and colleges and graduate
at a higher rate than their Indian corresponding person in 15+ age group.
According to a report on educational achievement by Harvard University
researchers Robert Barro and Jong-Wha Lee.
As of 2010, there are 380 out of every 1000 Pakistanis age 15 and above who
have never had any formal schooling. Of the remaining 620 who enrolled in
school, 22 dropped out before finishing primary school, and the remaining 598
completed it.
There are 401 out of every 1000 Pakistanis who made it to secondary school.
290 completed secondary school while 111 dropped out. Only 55 made it to
college out of which 39 graduated with a degree.
Barro-Lee data also shows that the percentage of 15+ age group with no
schooling has gone down in both nations in the last decade, particularly in
Pakistan where it dropped dramatically by a whopping 22% from 60.2% in 2000

17

to 38% in 2010. In India, this percentage with no schooling dropped from 43% to
32.7% of 15+ age group.
Here's some data on out-of-school children in Pakistan:
i.

The actual number of out of school children of primary age in Pakistan is

ii.

5.1 million.
The out-of-school figures of 50% in Punjab, 61% in Sindh, 65% in KP and
78% in Balochistan are for pre-primary children ages 3 to 5 years, not for

iii.

ages 6-16 years.

In 6-16 years age group, 7% of urban and 23% of rural children are out of

iv.

school.
The number of out-of-school children has declined from in 8.4 million in

v.

2001 to 5.1 million in 2010.

According to Pakistan Standards of Living Measurements PSLM 2011-12,

vi.

the country's literacy rate is 58%.

Data from Harvard researchers Rober Barro and Jhong-Wa Lee shows
that Pakistan has been increasing enrollment of students in schools at a
faster rate since 1990 than India. In 1990, there were 66.2% of Pakistanis
vs 51.6% of Indians who had no schooling. In 2000, there was 60.2%
Pakistanis vs 43% Indians with no schooling. In 2010, Pakistan reduced it
to 38% vs India's 32.7%.

18

 BUSINESS PROCESS IN UOL:

19

Patron

Chairman

Secretariat

Registrar

Rector

Vice
Chancellor

Academics

Campuses

All Deans of
faculities

Treasurer

Controller of
Examination
Director
Planning and
Development
How to Get Admission in UOL
20

All Presidents
and Directors
of other
campuses

Admission
Process
Requests for
Information in
Admission cell

Request for
Admission on
Phone Call
Information
about UOL
Candidate
provides
Information
about
Procedure Of
Admission

Eligibity

Critria
If candidate is
Eligible

Inform
Candidate how
to apply

Procedure to
apply in UOL
Candidate who
Interacts in
Admission office
Issuance of
Prospectus
When
Candidate
Completely fill
Receiving the
of
Form
Admission
Form

Continue
21

Entering data of
Received
Admission
Forms in Data
Base

Issuance of the
test details
Taking test of
the students on
the specific
dates

Prepare Merit Lists

Upload Merit List

on Website
Candidates
having Name in
Merit List

Admission Offer
Letter and Fee
Challans sent to
Candidate address
Candidates
Submitted Fees
in Specified
Time

Candidate
Became Student
of UOL

How You Get Transcript From UOL:

22

Buy a Clearence
Form from the
Stationary Shop

Copy of
University I.D
Card

Copy of
Matric/O-Levels
Degree

Complete the
Clearence Form
and Attached
Documents with Copy
itof National

Copy of
Intermediate/ALevels Degree

Identity Card

Submit this form

in Office Of
Student Affairs
(OSA)
Department

After 2-3 Months

you got Transcript
from UOL

Fact File UOL

23

36 %
Female PHD
Scholars

25%
Students
are
finincally
supported
by UOL

21940
Register
ed
Student
s

79 %
Undergradu
ate
Students

21 %
Postgraduat
e Students

64 %
Male PHD
Scholars

24

2194
0

Student Body

2954

Taught Courses

119

Degree Programmes

32

Academic Departments

11

Faculities

02

Technology Parks

07

Campuses

25

19 %
PHD
Facult
y

Functional Departments of UOL:

Faculty of Allied Health sciences

Faculty of Arts & Architecture
Faculty of Engineering & Technology
Faculty of Information Technology
Faculty of Law
Faculty of Language & Literature
Faculty of Medicine & Dentistry
Faculty of Management Sciences
Faculty of Pharmacy
Faculty of Sciences
Faculty of Social sciences
26

Administration Department
Accounts Department
Department of Planning & Development
Department of Maintenance
Quality Enhancement Cell (QEC)
Management Information System (MIS)
Security

Faculty of Allied Health Sciences:

In this faculty university have these departments and every department have
different degree which they offer:

Radiology Research Section

Radiological Sciences & Medical Imaging Technology
Physical Therapy
Sports Sciences
Medical Lab Sciences
Diet & Nutritional Sciences
Public Health
Health Professional Technologies
Lahore School of Nursing

Faculty of Arts & Architecture

In this faculty university have these departments and every department have
different degree which they offer:
27

School of Architecture
School of Creative Arts

Faculty of Engineering & Technology

In this faculty university have these departments and every department have
different degree which they offer:

Electrical Engineering
Mechanical Engineering
Civil Engineering
Computer Engineering
Technology
Electronics and Electrical System

Faculty of Information Technology

In this faculty university have this department and this department has different
degree which they offer:

Computer Sciences & Information Technology

Faculty of Law
In this faculty university have these departments and every department have
different degree which they offer:

College of Law
Post Graduate Institute of Law

Faculty of Language & Literature

In this faculty university have this department and this department has different
degree which they offer:

English Language & Literature

Faculty of Medicine & Dentistry

In this faculty university have these departments and every department have
different degree which they offer:

University College of Dentistry

28

University College of Medicine

Faculty of Management Sciences

In this faculty university have these departments and every department have
different degree which they offer:

Lahore Business School

Lahore School of Aviation

Faculty of Pharmacy

In this faculty university have this department and this department has different
degree which they offer:

Pharmacy

Faculty of Sciences
In this faculty university have these departments and every department have
different degree which they offer:

Physics
Mathematics
Molecular Biology & Biotechnology
Center for Research in Molecular Medicine
Agri-Bio Technology Park
UOL Diagnostic Laboratory and Research Centre

Faculty of Social Sciences

In this faculty university have these departments and every department have
different degree which they offer:

Islamic Studies
Economics
Education

29

 Quality Enhancement Cell (QEC)

QEC was established in May 2010. Since then, the cell has been working
efficiently not only to Enhance Quality but also constantly maintaining and
improving on it.

Quality Assurance of all undergraduate as well as postgraduate degree

programs.
Motivating Faculty, Staff & Students of University of Lahore for Research.

(Research Grants to Faculty)

QEC is an active member of The International Network for Quality

Assurance
Agencies in Higher Education, International Network for Quality Assurance
Agencies in Higher Education (INQAAHE), the Asia-Pacic Quality Network

(APQN) and Pakistani Quality Assurance Agency (QAA) Network.

Quality Enhancement Cell has worked to assist and remove any
objections if ever raised by Accreditation Councils like PEC, PTC, PCP

and PMDC.
QEC working on the guidelines of HEC has standardized the Course

Speciations and instigate the process of Course Catalogue.

University was awarded highest, W4 Ranking on the basis of data sent to

HEC by QEC.
International collaboration with various International Universities and
Institutes via MoUs for purpose of Quality Enhancement, Research
support & Faculty / Student / Staff exchange. E.g. Girne American
30

University (Northern Cyprus) & Tambov State Technical University

(Russia) among others.QEC has different departmental incubation
underway:
Alumni Office
Media Office
Job Placement
Learning Center
Student Representative Office (SRO)
QEC is acting as an information doorway for important external resources (to
& from UOL) e.g.; HEC, PEC, PMDC, National Computing Council, National
Business Council, Pakistan Pharmacy Council, Nursing Council, other
Professional Councils and Media outlets.

Administrative Department
I. Deputy Registrar Office
II. Deputy Treasurer Office
III. Deputy Controller of Examinations Office

i.

Deputy Registrar Office

Deputy Registrar is a whole time officer of the University and is appointed by the
Director on the recommendations of the Selection Board. Deputy Registrar is
working under the direction of Director and Registrar. The persons are Admin
Officer, Incharge Registration and Support staff. The Deputy Registrar office is
responsible to:
i.
ii.
iii.
iv.
v.

Looking after daily administrative matters.

Connection with CIIT Principal Seat and other organization.
Issuance of memo, office notes, notification.
Arrangement of meeting.
Arrangement of special events i.e. convocation, cultural day, seminars,

vi.
vii.

workshop etc.
Maintain leave record and employee data base.
Look after campus security affairs.

31

ii.

Deputy Controller of Examinations Office

Deputy Controller of Examinations is a whole time officer of the University and is

appointed by the Director on the recommendations of the Selection Board. The
Deputy Controller of Examination office is responsible to:i.
ii.
iii.
iv.
v.
vi.

Responsible for all exam related matters

Conduct of examinations (sectional and final).
Maintenance and announcement of results.
Issuance of degrees, certificates, medals etc.
Arrangement of convocation.
Maintenance of student record and personal files.

HR Department
Human resource planning is the main function for any organization in order to get
the competitive work force, which is necessary in order to get productive results
in the organization. Also it is necessary in order to make organization more
effective and efficient, and helps the organization to stand with prominent repute
in the market.
UOL being one of the reputable organization and have a high recommendations
from HIGHER EDUCATION COMMISSION for providing quality education in the
education sector is also involved in the process of Human resource planning that
includes various aspects, which are practiced by the organization in order to get
the effective and efficient work force.
These includes,
1. Recruiting the candidates
2. Selecting the appropriate candidates.
3. Training & Development of the employees.
4. Methods use for job analysis.
5. Career Development program.
6. Orientation program policy
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7. Performance appraisal.
8. Hiring and Firing

Finance Department
The Finance Office expands and sustains financial and related services,
including budgeting, accounting and reporting actions and systems that support
the educational goals and objectives of the University. The Finance Office also
has a responsibility to protect the long-term interests of the University and to
control with the highest levels of professionalism and reliability.

Marketing Department
There is no functional department concern with marketing but Admission Office
use to have the campaign known as Admission Campaign.
For this campaign, normally the institute places an advertisement in the leading
newspapers e.g. Daily Jang & The News.
Along with it broachers, pamphlets and banners are also used to highlight this
admission campaign.

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 INDUSTRY SWOT ANALYSIS

If SWOT analysis does not start with defining a desired end state or objective, it
runs the risk of being useless. A SWOT analysis may be incorporated into the
strategic planning model. An example of a strategic planning technique that
incorporates an objective-driven SWOT analysis is SCAN analysis. Strategic
Planning, including SWOT and SCAN analysis, has been the subject of much
research.

Strength
High potential researches, including world leading researchers and
excellent students.
Large diversity, complementary

skills

and

unique

experimental

infrastructure.
High quality graduation system.
International connection with different universities.
Cooperation with industry, SMEs and spins-offs ---- innovation and
entrepreneurship.

Weakness
1)
2)
3)
4)
5)

Low critical mass in some areas.

Weak industrial structure in Pakistan, with weak local industrial demand.
Lack of professional management structure.
Lack of intellectual property management.
Limited resources for faculty and staff development.

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 Opportunities
1) Increasing relevance of multidisciplinary research portfolio, in close
interaction with emerging ICT skills.
2) Agility and empowerment of young research team.
3) Lower costs of research and availability of talent.
4) Strategic alliances and partnerships with international institutions for
offering more professional courses.
5) Increase demand for mid-career redirection and lifelong learning.

Threat
1)
2)
3)
4)
5)

Continuous reduction of budget in this sector.

Experienced staff leaving for better conditions to other industries.
Historical public perceptions/lack of knowledge about higher Education.
Shift in focus on numerical achievement vs. qualitative achievement
Private, for-profit, and on-line universities responsiveness to program and
student scheduling demands.

SWOT ANALYSIS OF UOL

STRENTHS:
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Highly qualified faculty with PhD and M.Phil Degrees.

According to the HEC ranking, the UOL is on 13 th Position amongst large

sector institutions.

Good reputable institution in the territory of Lahore.

Modern computer labs.

Well established Engineering infrastructure.

R & D environment for faculty and students.

Located near to industrial area of Lahore.

High speed internet facility for faculty & students.

50% electricity produced by self with solar & Bio Gas project.

WEAKNESSES:

Highly centralized decision-making.

Few PhD faculties.

High turnover of faculty and staff.

Training/educational facilities for teacher more than 40 years are very rare
so these experience faculty member are leaving institute.

Campus is far away from the main city.

No hostel for boys.

No Dual Degree Program

No international tours for students

OPPORTUNITIES:
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UOL is located in industrial area; industrial linkage can be established for

R & D purpose.

Teacher can provide consultation to local industry.

Students can get internship/training in local industry.

Hire more PHDs faculty because it is easily available due to high

education rate in Lahore.

THREATS:

New institutes are opening in the locality, which may become threat for
UOL in future.

New Government policies.

Some other universities offer lower fee.

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 Learning as an Internee
When I join as an Internee in UOL, firstly I have a meeting with Mr. Muhammad
Bilal Khan (Student Representative Officer). We have a brain storming
session in which we discuss what steps we have to take for this project in which
we are start working. After getting knowledge about this project, I will be able to
sort out my duties capably.

Responsibilities at SRO Office

i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.

Work to maintain and develop contacts with other organizations and

Students Unions.
Work on SRO Website and update the data on the site.
Work on different type of letter writing for the office bearers of society.
Call the office bearers of the society for meeting with SRO.
Maintain event records data on excel sheet.
Maintain files in which events records are paste.
Complete my task in allocated time period.
Give my best in work as an individual or as a team.
Working on what are the new societies we have to make in the UOL?

Target and Duties towards the IFFTE 2015 Project in

UOL
i.
ii.

Search out the data of different universities all over the Pakistan.
Call those universities which I find out the data and ask those universities

iii.

to stand with us in this project.

Make Expression of Interest Form (EOI) for those universities which I find

iv.

the data.
Send EOI Forms to the Universities.

Accomplishments
I worked six weeks in QEC Office at UOL. My supervisor owned me many tasks.
I tried my best to sweeping the given tasks capably and efficiently.

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 Providing

Information

regarding

IFFTE

2015

Project:
I gave information regarding this project to different universities on call. And ask
them to stand with us in this project. What questions are I face when I gave
information to different universities. The questions are

What is IFFTE 2015?

International Forum for Technology in Education (IFFTE) for next three years
extensively on the topic of Technology in Education, therefore starting 2015, it is
launching Asias biggest International Forum for Technology in Education (IFFTE
2015).

What is the background of the project?

Basically a Technology Advocacy Network (TAN) named Lobby handling this
project.

What is TAN?
Technology Advocacy Network (TAN) is a premier organization aimed at enabling
private and public sector organizations to make informed technology decisions.
TAN is striving to enable organizations to explore, select and then effectively
implement not only technology but to also ensure that they can draw better
Return on Investment (ROI) through incorporating best global practices followed
by Standard Operating Procedures (SOPs) for long term continuation and
improvement.

New knowledge Acquired:

This internship taught me a lot and also taught me about working environment in
QEC office.

Handling queries of Office Bearers Society:

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Throughout internship I came to know while answering questions of Office

Bearers Society, I must be sure about what I am saying. I must have complete
knowledge about my work to answer complicated questions of the Office Bearers
Society.
Documentations:
I learnt how to manage documents for SRO Office, and how to give written
Letters to the Supervisor.

Use of MS Excel and MS Word:

I learnt the use of MS Excel and MS Word in more appropriate way.

Team work:
I learnt that working in teams rise the effectiveness of work and work done very
fast.

How Experience Impacts My Career:

This 6-weeks internship will help me to work in the future in any

organization in more effective way.

This practical exposure will definitely help me to understand how to work

in the organization and also that how the organizational environment
affects the intake of new employees.

Along with its how to move in the organization and how to develop
relations in the organization will be definitely help me.

Overall it was a healthy experience for me in a professional organization.

Problems faced in Internship:

During my internship I come across different problems those are as follow:
40

When I joined no training session was given to me that how I work here? ,

what are the rules I have to obey? What is the culture of that organization?
Less No of tables was available for working for internees.
Internet facility was mostly out of order.
Undefined working hours.
No proper software is available for maintaining records of events.
Computers were not available for internees for doing their work in office.
Mostly file records are disturbed, so it is difficult to find out the specific file

at the time of need.

At the end the department in which I work is dissolved, so it is very difficult
for me to find out at which department I am working.

Recommendations:
The overall working environment of University of Lahore is excellent but there are
certain things that should be improved in my opinion:

Make a proper training session for internee when they joined the

organization.
Make some small Independent portions for internees so that they can

work easily and this portion.

Upload all the data of Societies Office Bearers on SRO Site so the

students can easily interact with the specific authority of that society.
Make a contract with some good Companys Wifi so it will be easily for
everyone to search out the data.

Conclusion
UOL has a dynamic environment with strong relationship amongst the
employees.

It normally prefers individual task outcomes, and evaluates the

performance of its employees to identify the training and development needs,

performance rewards and employees correction.
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In conclusion I would like to say that I have selected the University Of Lahore
(UOL), I have done my internship in Quality Of Enhancement Cell (QEC)
department of UOL.
First of all I got an opportunity to work with Student Representative Officer and
also work on a Project with Deputy Director QEC, where my responsibilities were
to assist the Student Representative Officer. I was involved in the activities like
file management, maintaining events records, facilitating the society bearers
coming for knowing about the event details and ask about the new hiring in the
societies.
Secondly I work on project on International Forum for Technology in Education
(IFFTE 2015) with Mr Usman Malik (Deputy Director QEC). In this I have to reach
out the different universities in Pakistan and send them Expression of Interest
(EOI) so that they can work with us in this project.
After getting rotated in the different work I must say that it was a great
experience for me to do internship in the UOL. I have learned a lot during
my period of internship about the working of an organization. Also I have
learned how to perform different sort of tasks and what are the necessary
requirements for an individual who is new in any organization.
Overall this experience of 6-weks internship will help me a lot in future. It was a
very nice experience overall to be a part of an organization for a limited period of
time.

Bibliography
1)
2)
3)
4)
5)
6)

http://www.uol.edu.pk/
www.google.com
https://en.wikipedia.org/wiki/University_of_Lahore
https://www.facebook.com/University.Lahore
Prospectus of University of Lahore 2015
Mr Ali Mushtaq (HR Officer)
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7) Muhammad Bilal Khan (SRO)

8) Miss Sherish (Marketing & Communication)
9) QEC Department
10)http://www.siasat.pk/forum/showthread.php?241706-Literacy-Rates-inPakistan-1947-2014
11) http://www.hec.gov.pk/Pages/HECMain.aspx

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