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Supported model
REPAIR MANUAL
RB1FK Chassis
Segment: BA
MODEL
COMMANDER
DESTINATION
KDL-24R400A RM-YD092
LA/MX
KDL-32R400A RM-YD092
US/CND/LA/MX
KDL-32R400A
Version Date
1.0
01/27/2013
2.0
02/08/2013
Subject
Original Manual Release Date.
Updated Section 3 - Repair Information. Replaced pages 13 - 21.
TABLE OF CONTENTS
Cautions and Warnings....................................................................................ii
Section 1 - Specifications and Layouts..........................................................1
Specifications.................................................................................................1
Board Layout..................................................................................................2
KDL-24R400A.........................................................................................................2
KDL-32R400A.........................................................................................................2
Wire Dressing.................................................................................................3
KDL-24R400A.........................................................................................................3
KDL-32R400A.........................................................................................................3
Section 2 - Troubleshooting............................................................................4
Diagnosing the Error......................................................................................4
Viewing the Self Check Diagnosis History..............................................................4
Triage Chart....................................................................................................5
Flowcharts and Diagrams...............................................................................6
Overall Block Diagram............................................................................................6
Screws..........................................................................................................25
KDL-24R400A...................................................................................................7
KDL-32R400A...................................................................................................8
Miscellaneous...............................................................................................26
No Power Flowchart...............................................................................................9
Standby LED Blinking Flowchart..........................................................................10
No Video Flowchart.............................................................................................. 11
Video Distortion Flowchart....................................................................................12
Optional Accessories....................................................................................26
Remote Commander....................................................................................26
Appendix A: Encryption Key Components................................................ A-1
KDL-24R400A/32R400A i
ATTENTION!!
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than
that contained in the operating instructions unless you are qualified to do so.
WARNING!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis.
!
There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
schematic diagrams and the parts list. It is essential that these critical parts
be replaced only with the part number specified in the parts list to prevent
electric shock, fire or other hazard.
ALERTE!!
Afin deviter tout risque delectrocution provenant dun chssis sous tension,
un transformateur disolement doit etre utilis lors de tout dpannage.
!
ATTENTION!!
Les composants identifies par une trame et par une marque ! sur les
schemas de principe, les vues explosees et les listes de pieces sont dune
importance critique pour la securite du fonctionnement. Ne les remplacer
que par des composants Sony dont le numero de piece est indique dans le
present manuel ou dans des supplements publies par Sony. Les reglages
de circuit dont limportance est critique pour la securite du fonctionnement
sont identifies dans le present manuel. Suivre ces procedures lors de
chaque remplacement de composants critiques, ou lorsquun mauvais
fonctionnement suspecte.
For safety reasons, component level repair of the Power Supply Boards
and/or the Inverter Boards is prohibited.
ATTENTION!!
NOTE: Do not modify the original design without obtaining written permission
from the manufacturer or you will void the original parts and labor warranty.
KDL-24R400A/32R400A ii
AC
Voltmeter
(0.75V)
0.15 F
LEAKAGE TEST
The AC leakage from any exposed metal part to earth ground and from all
exposed metal parts to any exposed metal part having a return to chassis,
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
Earth Ground
KDL-24R400A/32R400A iii
System
Television system
Channel coverage
Panel system
Speaker output
KDL-32R400A: 8 W + 8 W
KDL-24R400A: 5 W + 5 W
Input/Output jacks
CABLE/ANTENNA
VIDEO IN
COMPONENT IN
HDMI IN 1(ARC)
HDMI IN 2/MHL
AUDIO OUT
USB
KDL-32R400A
KDL-24R400A
Power consumption
60 W
in use
in standby
Screen size*
(measured diagonally)
(inches)
(cm)
80, 0
5 9, 8
(mm)
40 100
35 1 00
73 1 44 1 76
55 8 343 64
100 100
Display resolution
Dimensions*
40 W
M4 (6.5~10 mm)
5, 0
1 3, 8
4, 8
1 2, 8
Supplied accessories
Remote control RM-YD092 (1) / Size AAA batteries (2) / Operating Instructions (1) / Quick Setup
Guide (1) / Warranty Card (1) / Safety and Regulatory Booklet (1) / Software License (1) /
Stand Installation Guide (1) / Table-Top Stand (1 set) / Screws (2)
Optional accessories
KDL-24R400A/32R400A 1
KDL-32R400A
POWER SUPPLY
BOARD (GE24)
MAIN BOARD
(A BOARD)
SWITCH
UNIT
POWER SUPPLY
BOARD (GL3)
MAIN BOARD
(A BOARD)
SWITCH
UNIT
TCON
TCON
H BOARD
H BOARD
KDL-24R400A/32R400A 2
KDL-32R400A
KDL-24R400A/32R400A 3
SECTION 2 - TROUBLESHOOTING
DIAGNOSING THE ERROR
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
a. If not, install the latest version.
3. Determine the replacement part required.
Supported model
SELF CHECK
1. Press
Self Diagnosis
Back
002
003
003
004
005
005
006
007
00116
MAIN_ POWER
DC_ALERT1
AUDIO_PROT
BALANCER_ERR
TCON_ERR
PANEL_ID_NVM_ERR
BACKLIT
TEMP_ERR
00024
<<
001
000
000
000
000
000
000
000
Indicates
an error
has occurred
Indicates
no error
has occurred
00115
[Home] Exit
DISPLAY
Channel
Volume
POWER
KDL-24R400A/32R400A 4
SECTION 2 - TROUBLESHOOTING
TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1.
2.
3.
4.
5.
Protection Modes
Board
2X
5X
6X
Dead set
MAIN BOARD
POWER SUPPLY
3X
Video
Power
No
Video
Whole
Screen
Distortion
LCD PANEL
TCON
Audio
Isolated
Area
Distortion
No Audio
To access the most recent version of the Triage documents for the models listed in this manual, login into the Sony Authorized Servicer Portal at
http://www.sony.com/asp.
KDL-24R400A/32R400A 5
SECTION 2 - TROUBLESHOOTING
FLOWCHARTS AND DIAGRAMS
OVERALL BLOCK DIAGRAM
MAIN BOARD
RF
TUNER
CLASS D
AUDIO
AMP
COMPONENT/
COMPOSITE
COMPOSITE
HDMI 1
HDMI 2
MT5389
A/V DECODER
A/V PROCESS
PC HD15
LVDS
USB 1
SWITCH
UNIT
AC IN
LED
IR RX
H
POWER SUPPLY
GE24 (24")
GL3 (32")
KDL-24R400A/32R400A 6
SECTION 2 - TROUBLESHOOTING
POWER AND CONTROL BLOCK DIAGRAM
KDL-24R400A
POWER SUPPLY
CN1
AC IN (N)
AC IN (H)
CN3
1
LED 1
LED 2
LED 3
LED 4
NC
6, 7
VLED (28.8V)
&
NC
LED BACKLIGHTS
LED 5
10
LED 6
11
LED 7
12
LED 8
CN2
GE24 (24")
STBY 3.3V
AC_OFF_DET
POWER_ON
4~7
GND
8~11
REG_12V
12
BL_ERR
13
BL_ON
14
PWM
15
NC
MAIN BOARD
CN201
STBY 3.3V
GND
2, 7, 11
VCC-12V
3, 8
BL PWM
AC_DET
POWER_ON
TCON_VCC
10
AUDIO_12V
12
BL_ERR
13
BL_EN
14
KDL-24R400A/32R400A 7
SECTION 2 - TROUBLESHOOTING
KDL-32R400A
POWER SUPPLY
CN6801
1
LED +
LED -
CN6101
AC IN (N)
AC IN (H)
MAIN BOARD
CN6401
GL3 (32")
1, 3
GND
CN201
STBY 3.3V
STBY 3.3V
POWER_ON
GND
2, 7, 11
5, 7
VCC_12V
VCC-12V
3, 8
AC_OFF_DET
BL PWM
BLKT_EN
AC_DET
9, 11
AUDIO_12V
POWER_ON
10
BL_CNTRL
TCON_VCC
10
11
AUDIO_12V
AUDIO_12V
12
12
BKL_ERR
BL_ERR
13
13, 15
VCC_12V
BL_EN
14
14
NC
16
NC
KDL-24R400A/32R400A 8
SECTION 2 - TROUBLESHOOTING
NO POWER FLOWCHART
Press power
button while
monitoring pin 4 of
CN6401 on Power
Supply Board
No Power
Unplug TV from
AC power. Wait at
least 20 seconds
and re-apply AC
power
Yes
Power Supply
Board
No
No
High (3.3V)
on pin 4?
High (3.3V)
on pin 6?
Yes
Main Board
No
Yes
24"?
Power Supply
Board
Yes
No
Is standby LED
blinking?
Yes
See Standby
LED Blinking
flowchart
Press power
button while
monitoring pin 3 of
CN2 on Power
Supply Board
High (3.3V) on
pin 3?
Yes
Power Supply
Board
No
No
Power Supply
Board
High (3.3V) on
pin 2?
Yes
Main Board
No
Power Supply
Board
*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 22.
KDL-24R400A/32R400A 9
SECTION 2 - TROUBLESHOOTING
STANDBY LED BLINKING FLOWCHART
Protect
Shutdown.
Standby LED
Blinking
Yes
2X
No
Yes
3X
Main Board
6X
No
Yes
No
5X
Yes
LCD Panel
SONY logo
appears before
shutdown?
No
Yes
LCD Panel
*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 22.
KDL-24R400A/32R400A 10
SECTION 2 - TROUBLESHOOTING
NO VIDEO FLOWCHART
No Video
Backlights
turned on?
No
LCD Panel
Yes
Any OSD
graphics
present?
Yes
Main Board
No
Unplug LVDS
connector at
TCON while unit
is running. This
may need to be
done more than
once
Any flashes
seen on
screen?
No
LCD Panel
Yes
Main Board
*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 22.
KDL-24R400A/32R400A 11
SECTION 2 - TROUBLESHOOTING
VIDEO DISTORTION FLOWCHART
Video Distortion
Is distortion
across entire
screen?
Yes
Improper of
missing colors?
No
Yes
No
Vertical lines
or bars?
No
Main Board
Any horizontal
lines?
Yes
Yes
Lines move
when wide-mode
changed?
Yes
Main Board
No
LCD Panel
LCD Panel
No
Any single or
isolated vertical
lines?
Yes
LCD Panel
No
More than 1
vertical band?
Yes
Uneven
brightness?
Yes
LCD Panel
No
LCD Panel
*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 22.
KDL-24R400A/32R400A 12
2. After removing the screw from the AC Cover, slide Power Cord to the
left and release the AC Cover.
3. Press upwards on the areas shown to separate the Rear Cover. Slide
the Power Cord through the AC Cover opening.
KDL-24R400A/32R400A 13
2. Hold the bottom of the Lower Cover as shown, then lift to detach.
KDL-24R400A/32R400A 14
The Main Board used in these models is available for repair. For Part
Number information refer to Section 4 - Exploded View/Part Number
Information on page 22.
1. Disconnect LVDS cable according to the TV model:
For KDL-24R400A
a. Lift the black locking bar and pull LVDS cable to release.
For KDL-32R400A
a. Insert LVDS cable in the connector and close black locking bar to
secure position.
For KDL-32R400A
2. To disconnect FFC cables lift the black locking bar and pull to release.
7. Holding the FFC cables, insert into the connector and secure position.
KDL-24R400A/32R400A 15
POWER
POWER
Channel
Volume
POWER
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
Self diagnosis history
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
Bypass AVI Info Detect
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
Self diagnosis history
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
Bypass AVI Info Detect
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
]>
]>
]>
]>
]>
12. Press
or
to select the correct Panel Code for theTV model.
(Use the table below for reference).
]>
]>
]>
]>
]>
Model Name
Panel Code
KDL-24R400A
23_V236BJ1
KDL-32R400A
21_LYS320AN02
MODEL NO
KDL-32R400A
SERIAL NO
6000001
KDL-24R400A/32R400A 16
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
Self diagnosis history
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
Bypass AVI Info Detect
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
16. Press
or
to select numbers and then
space until Serial Number is complete.
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
Self diagnosis history
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
Bypass AVI Info Detect
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
6000001
MODEL NAME EDIT
]>
]>
]>
]>
]>
15. Press
Service Mode
<[
<[
<[
<[
<[
>>
>>
>>
>>
>>
30
5
20
>>
On
21_LSY320AN02
No Log
_ _ _ _ _ _ _
]>
]>
]>
]>
]>
Sound Adjustment
Wide Band Tuning
Range Scan
Self diagnosis history
Status Information
LVDS Spectrum(%0)
Low of HPD
TVD_MCDONE_CNT
Demo Special
Bypass AVI Info Detect
Panel Selection
UART Selection
SERIAL NUMBER EDIT
MODEL NAME EDIT
No
KDL-24R400A/32R400A 17
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
Self diagnosis history
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
Bypass AVI Info Detect
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
6000001
MODEL NAME EDIT
21. Press
or
to select characters and then
space until Model Name is complete.
]>
]>
]>
]>
]>
<[
<[
<[
<[
<[
>>
>>
>>
>>
>>
30
5
20
>>
On
21_LSY320AN02
No Log
6000001
_ _ _ _ _ _ _ _ _ _ _
[</>]Set [Home] Exit
]>
]>
]>
]>
]>
Service Mode
Sound Adjustment
Wide Band Tuning
Range Scan
Self diagnosis history
Status Information
LVDS Spectrum(%0)
Low of HPD
TVD_MCDONE_CNT
Demo Special
Bypass AVI Info Detect
Panel Selection
UART Selection
SERIAL NUMBER EDIT
MODEL NAME EDIT
20. Press
]>
]>
Yes
No
24. Press
POWER
KDL-24R400A/32R400A 18
1. Disconnect the Power Cord and 2 connectors from the Power Supply
Board.
4. Disconnect all the remaining connectors to detach from the Rear Cover.
KDL-32R400A
1. Remove the screws and detach brackets.
POWER
KDL-24R400A/32R400A 19
2. Locate gap between Switch Unit and Rear Cover, pull upwards to
detach.
2. Hold the TV as shown, and then release the clips around the LCD Panel
to detach the Bezel.
3. Place Bezel face down. Locate the bezel locking clip on the H Board and
release it.
KDL-24R400A/32R400A 20
5. Gently turn the TV over and then increase gap between the LCD Panel
and Bezel to detach.
3. Remove 2 screws from Speaker Baffle and 2 screws from Rear Cover.
Lift to detach from LCD Panel.
CAUTION: To avoid damaging the connector, make sure de FFC cable
from the H Board is not attached to the Speaker Baffle before removing.
CAUTION: To avoid damaging the LCD Panel, use caution when pulling
the Bezel apart from the Double-Sided Tape.
KDL-24R400A/32R400A 21
KDL-24R400A
11
REF. NO.
10
12
7
1
2
3
4
5
PART NO.
1-846-638-51
4-299-528-01
4-459-509-01
4-459-437-01
1-858-889-11
DESCRIPTION
POWER-SUPPLY CORD
AC COVER
TABLE STAND (PLASTIC, STAND - S1F)
REAR COVER (24FANF)
LOUD SPEAKER (L) 35X100MM
6
1-895-371-31
A BOARD, COMPLETE
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE THE
SOFTWARE TO THE LATEST VERSION.
7
NA
LCD PANEL
FOR ALL LCD PANEL AND TCON BOARD PART NUMBER
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL.
8
9
10
11
12
1-858-889-21
1-895-377-11
1-492-329-11
4-459-436-01
1-895-376-11
4
1
KDL-24R400A/32R400A 22
KDL-32R400A
63
REF. NO.
62
H Board
is included
with the Bezel
51
52
53
PART NO.
DESCRIPTION
4-459-441-01
4-459-510-01
1-858-888-11
54
1-895-371-21
A BOARD, COMPLETE
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE
THE SOFTWARE TO THE LATEST VERSION.
55
4-459-476-01
! 56
1-846-638-11
57
4-459-475-01
58
4-459-440-01
61
60
59
55
58
51
57
57
56
55
54
52
53
59
60
61
1-858-888-21
1-474-486-11
1-492-329-11
62
NA
LCD PANEL
FOR ALL LCD PANEL AND TCON BOARD PART NUMBER
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL.
63
A-1932-043-A
KDL-24R400A/32R400A 23
NOTE: The components identified by a red outline and a mark contain confidential
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)
KDL-24R400A
KDL-32R400A
103
102
152
101
104
105
REF. NO.
151
DESCRIPTION
101
102
103
1-910-107-72
1-910-107-73
1-910-107-68
104
105
106
1-910-107-70
1-910-107-69
1-910-107-71
153
106
PART NO.
158
155
154
REF. NO.
PART NO.
156
157
DESCRIPTION
151
1-910-107-59
152
1-910-107-56
153
1-910-107-53
154
1-910-107-55
155
156
157
158
159
1-910-107-57
1-910-107-52
1-910-107-58
1-910-107-51
1-910-107-54
159
KDL-24R400A/32R400A 24
P/N
N/A
DESCRIPTION
NOTE: The components identified by a red outline and a mark contain confidential
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)
KDL-24R400A
KDL-32R400A
4-256-393-01
SCREW (+PSW)(M3X6)W12
Not Used
7-685-646-79
2-580-592-01
2-580-639-01
Not Used
Not Used
2-580-608-11
7-685-647-79
Not Used
RC Terminal (1)
7-685-647-71
Not Used
KDL-24R400A/32R400A 25
PART NO.
DESCRIPTION
2-580-608-11
4-459-301-11
4-459-301-21
4-459-301-31
4-459-301-51
4-458-509-11
4-458-509-21
4-458-509-31
4-456-270-11
OPTIONAL ACCESSORIES
PART NO.
4-414-470-01
DESCRIPTION
REMOTE COMMANDER
PART NO.
1-492-065-11
DESCRIPTION
MISCELLANEOUS
PART NO.
3-299-071-06
4-100-136-01
4-463-998-21
4-466-473-11
4-467-120-01
DESCRIPTION
FLYER, SAFETY
SHEET CORE (VESA BKT)
(KDL-32R400A ONLY)
DOUBLE SIDED TAPE A (BTM BKT)
(KDL-32R400A ONLY)
HEMILON TAPE (SPK)
(KDL-32R400A ONLY)
TAPE GASKET (VESA BKT-LVDS)
(KDL-32R400A ONLY)
KDL-24R400A/32R400A 26
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED to
Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a red outline and a
Sony LCSC
Technical Services
Service Publications Department
English
2013AJ74WEB-1
2013.1
KDL-24R400A/32R400A A-1