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Assessment System

Exam Viewer - Final Exam for Ch 11-16 - IT Essentials (Version 4.0)

Below you will find the assessment items as presented on the exam as well as the scoring rules associated with the item.
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1 Formularbeginn
 The ABC Company sales force has been provided with smartphones and portable printers as
shown in the graphic. Which two short-range technologies can support these types of
devices? (Choose two.)
Bluetooth

Cellular

Infrared

WiFi

Satellite
Formularende

Max
Observable Description
Value
 Option 1 and Option 3 are correct.
correctness of 1 point for each correct option.
1 2
response 0 points if more options are selected
than required.

2 Formularbeginn

Refer to the exhibit. Which type of technology is most suitable to bring Internet services to the
facilities that are shown in the graphic?
ADSL

Infrared

WiFi

Satellite
Formularende
 Observable Description Max Value
correctness 2 points for Option 4
1 2
of response 0 points for any other option

3 Formularbeginn

Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old
laptops. A picture of the memory chip required is attached to the purchase order so the correct item
can be bought.

Which type of memory module is the IT department expecting to receive?

DIMM
 DDR2

DRAM

LT-RAM

SODIMM

SORAM
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Observable Description Max Value

correctness 2 points for Option 5
1 2
of response 0 points for any other option

4 Formularbeginn
What is one thing a technician can determine about a system when using the command
ipconfig?
user e-mail address

operating system configuration

system network configuration

system password
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Observable Description Max Value

 2 points for Option 3
correctness of
1 0 points for any other 2
response
option

5 Formularbeginn
A junior technician finds preventive maintenance very boring and would prefer to fix real
problems. However, what is the most important reason for the company that the preventive
maintenance be done?
It is important to train the junior technicians to become good technicians by giving them
the preventive maintenance duties.
Preventive maintenance helps to protect the computer equipment against future problems.
Preventive maintenance allows the IT department to regularly monitor the contents of
user hard drives to ensure computer use policies are being followed.
Preventive maintenance enables the IT manager to check on the location and state of the
computer assets.
Formularende

Observable Description Max Value

2 points for Option 2
correctness of
1 0 points for any other 2
response
option

6 Formularbeginn
Which Windows hard drive partition is referred to as the C: drive?
the first volume partition

the first primary partition

 the first extended partition

the first logical partition

Formularende

Observable Description Max Value

2 points for Option 2
correctness of
1 0 points for any other 2
response
option

7 Formularbeginn
A company has a preventive maintenance policy that requires every computer have a new
restore point created every six months. How can a technician create the restore point?
From the CLI enter the command restore /cn.
Go to Start > Control Panel > Accessories > System Tools > System Restore > Create
a restore point.
Go to Start > All Programs > Accessories > System Tools > System Restore > Create
a restore point.
Right-click My Computer and then go to Properties > Restore > Create Restore Point.
Formularende

Observable Description Max Value

2 points for Option 3
correctness of
1 0 points for any other 2
response
option
8 Formularbeginn
A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is
having problems comparing the two standards based on the values expressed in Mbps. Which
explanation can the technician use that will best describe the relationship?
USB 2.0 is twice as fast as USB 1.1.

USB 2.0 is twenty times as fast as USB 1.1.

USB 2.0 is forty times as fast as USB 1.1.

USB 2.0 is one hundred times as fast as USB 1.1.

Formularende

Observable Description Max Value

2 points for Option 3
correctness of
1 0 points for any other 2
response
option

9 Formularbeginn
A technician has been asked to install a second optical drive in a computer. The technician
will need to configure the drive as slave. How can the technician accomplish this desired
configuration?
Use jumpers on the motherboard to configure the drive as slave.

List the drive as slave in the CMOS.

Connect the drive after the twist in the PATA cable.

Use jumpers on the drive to configure the drive as slave.

 Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

10 Formularbeginn
Several messages sent to the network administrator are reporting that access to a secure server
using HTTPS is failing. After checking recent updates to the company firewall, the
administrator learns that the firewall is blocking HTTPS. Which port should be opened to
solve the problem?
22

53

80

143

443
Formularende

Observable Description Max Value

2 points for Option 5
correctness of
1 0 points for any other 2
response
option
11 Formularbeginn
A user on the network needs to be able to add and remove files in a shared folder on an NTFS-
formatted server. Users should never be allowed to assume ownership of the shared folder.
Which permission should the administrator assign to the user?
modify

execute

read

write
Formularende

Observable Description Max Value

2 points for Option 1
correctness of
1 0 points for any other 2
response
option

12 Formularbeginn
A new technician has joined the IT team and is about to service a heavy printer. Which two
precautions should be taken to avoid any injury when transporting the heavy printer to the
service area? (Choose two.)
Avoid lifting the equipment using the strength in your back.

Lift the equipment using the strength in your legs and knees.

Avoid bending your knees when lifting the printer.

Bend your back to pick the printer up.

 Avoid lifting the printer close to your body.
Formularende

Max
Observable Description
Value
Option 1 and Option 2 are correct.
correctness of 1 point for each correct option.
1 2
response 0 points if more options are selected
than required.

13 Formularbeginn
A technician is trying to allow user access to a printer on a small network. Which solution is
the lowest in cost?
wired print server

dedicated PC print server

computer-shared printer

wireless print server

on-demand PC print server

Formularende

Observable Description Max Value

2 points for Option 3
correctness of
1 0 points for any other 2
response
option
14 Formularbeginn
Which technology allows a user to securely access a company LAN across a public network?
MD5

SHA

TCP

VPN
Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

15 Formularbeginn
A network administrator needs to restrict access to the network. Which type of firewall allows
only those packets that are part of a known connection?
stateful firewall

proxy firewall

packet filter

content engine
Formularende
 Observable Description Max Value
2 points for Option 1
correctness of
1 0 points for any other 2
response
option

16 Formularbeginn
A network technician is installing network service in a new office. What is the distance
limitation of a single data run for UTP cabling without adding networking devices?
33 ft (10 m)

100 ft (31 m)

330 ft (100 m)

500 ft (154 m)
Formularende

Observable Description Max Value

2 points for Option 3
correctness of
1 0 points for any other 2
response
option

17 Formularbeginn
A technician has been asked to connect a new scanner to a computer. Which interface
provides the fastest transfer of data?
USB 2.0
 SCSI (Ultra-320)

Parallel (IEEE 1284)

Serial (RS-232)
Formularende

Observable Description Max Value

2 points for Option 2
correctness of
1 0 points for any other 2
response
option

18 Formularbeginn
A technician has been performing routine preventive maintenance on a PC. After maintenance
is performed and the PC and monitor are turned on, the monitor displays a black screen. The
technician does a visual inspection and determines that there are two video ports at the back of
the PC. What possible problem should the technician investigate first?
The monitor was damaged during cleaning.

The video connector has been disabled.

The computer requires two monitors for video.

The video drivers need to be updated.

Formularende

Observable Description Max Value

1 correctness of 2 points for Option 2 2
 0 points for any other
response
option

19 Formularbeginn
Which security technology will control access to a data storage facility?
enforcing network logins

fitting equipment with security screws

using cable locks

using card keys

Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

20 Formularbeginn
What are two characteristics of the IEEE 1284 parallel interface standard? (Choose two.)
These cables usually have 9 pins or 25 pins on both ends.

The maximum cable length is 50 ft (15 m).

All ports that are used by this standard are also known as D-shell ports.

The two available operative modes are EPP and ECP.

 Bi-directional communication is allowed.
Formularende

Max
Observable Description
Value
Option 4 and Option 5 are correct.
correctness of 1 point for each correct option.
1 2
response 0 points if more options are selected
than required.

21 Formularbeginn
After information has been gathered from a user about the failure of a printer, which two
actions should be performed? (Choose two.)
Change the communication cable.

Ensure all cables are connected correctly.

Reinstall the print driver.

Clear any type of paper jams.

Clear the printer queue.

Look for any type of upgrade on the web.

Formularende

Max
Observable Description
Value
1 correctness of Option 2 and Option 4 are correct. 2
response 1 point for each correct option.
 0 points if more options are selected
than required.

22 Formularbeginn
What two dangers exist when working on laser printers?
mercury poisoning

electrical shock

hexavalent chromium ingestion

burns

lead poisoning
Formularende

Max
Observable Description
Value
Option 2 and Option 4 are correct.
correctness of 1 point for each correct option.
1 2
response 0 points if more options are selected
than required.

23 Formularbeginn
Which interface can transfer data at a maximum speed of 480 Mbps?
parallel

serial
 SCSI

USB 2.0

IEEE 1394
Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

24 Formularbeginn
A technician is helping a customer select additional RAM for a computer. Which two items
should be considered when updating RAM? (Choose two.)
The new memory must run at least as fast as the existing memory.

The total amount of memory must not exceed the size of the swap file.

The new memory must be compatible with the motherboard.

The new memory must run at speeds as fast as the cache of the CPU.

The new memory must be compatible with the video card.

Formularende

Max
Observable Description
Value
 Option 1 and Option 3 are correct.
correctness of 1 point for each correct option.
1 2
response 0 points if more options are selected
than required.

25 Formularbeginn
Using RIS, a technician is having difficulties performing a remote installation. Which two
problems would cause the remote installations to fail? (Choose two.)
The unattend.txt file is corrupted.

The computer does not have a PXE-capable NIC installed.

The third party drive imaging utility is faulty.

The setupmgr.exe was not used to connect to the remote computer.

The network shared folder that holds the OS files is not accessible.
Formularende

Max
Observable Description
Value
Option 2 and Option 5 are correct.
correctness of 1 point for each correct option.
1 2
response 0 points if more options are selected
than required.

26 Formularbeginn
A computer had updates installed and was rebooted. Nothing is displaying on the monitor that
is connected to the computer. What could the technician do to reset the monitor settings?
 Use the BIOS.

Use the Windows installation CD.

Use internal DOS commands.

Use the F8 key.

Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

27 Formularbeginn
A Windows XP computer that once had three operating systems installed now has only one
operating system. However, when the computer boots up, the user is still presented with a
choice between the old systems and XP. Which path allows the user to make changes to the
BOOT.INI file?
Click Start > Control Panel > System. Click the Advanced tab. Click Performance
Options
Right click My Computer. Choose Manage. Click System Tools. Double-click Disk
Management.
Right click Start > Control Panel > Administrative Tools > Computer Management.
Double-click Storage. Double-click Disk Management.
Click Start. Right click My Computer. Choose Properties. Choose the Advanced tab.
Click Settings in the Startup and Recovery area. Click Edit.
Formularende
 Observable Description Max Value
2 points for Option 4
correctness of
1 0 points for any other 2
response
option

28 Formularbeginn
A technician needs to stop the print spooler on a Windows XP computer because the printer
has failed. Which set of commands should the technician follow?
Choose Start > Control Panel > System. Choose Hardware tab. Choose Services.

Choose Start > All Programs > Accessories > System Tools. Choose Services.
Choose Start > Control Panel > Administrative Tools >Computer Management.
Choose Services.
Choose Start > Control Panel > Printers and Faxes. Right click the icon for the printer.
Choose Properties. Choose the Advanced tab. Choose Services.
Formularende

Observable Description Max Value

2 points for Option 3
correctness of
1 0 points for any other 2
response
option

29 Formularbeginn
A home laptop owner was warned that the brand new laptop just purchased has batteries that
should be fully discharged on a regular basis and then recharged. Which three types of
battery should be treated this way? (Choose three.)
alkaline
 HgO

Li-ion

NiCd

NiMH
Formularende

Max
Observable Description
Value
Option 3, Option 4, and Option 5 are
correct.
correctness of
1 1 point for each correct option. 3
response
0 points if more options are selected
than required.

30 Formularbeginn
Engineers are designing a security scheme to allow only authorized persons to access the
facilities of a national bank. Which security control measure provides the most secure solution
for employee identification?
card keys

security guards

security key fobs

biometric devices
Formularende
 Observable Description Max Value
2 points for Option 4
correctness of
1 0 points for any other 2
response
option

31 Formularbeginn
The network manager decides to implement a simple security solution to the company
WLANs. Which wireless security technique should the manager take to hide the WLAN id
from any access point?
Configure WEP only on the access point.

Install WAP on the wireless clients.

Configure MAC address filtering on the access point.

Disable the broadcast of the SSID on the access point.

Decrease the antenna spectrum on each wireless client.

Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

32 Formularbeginn
A technician has received several reports from employees about receiving e-mail from
websites that request private bank information. Which type of security should be implemented
 to block employees from accessing these suspicious websites?
virus protection

spyware protection

adware protection

phishing protection
Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

33 Formularbeginn
What precaution should a technician take when checking a dot matrix printer that suddenly
stops functioning?
Avoid the fuser unit, which can become hot.

Avoid the corona wire, which can retain a high voltage.

Avoid the print head, which can become hot.

Avoid the platen, which can retain a high voltage.

Formularende

Observable Description Max Value

 2 points for Option 3
correctness of
1 0 points for any other 2
response
option

34 Formularbeginn
A user wants to upgrade the video adapter in a computer. What is the first issue the user
should consider when selecting a newer video adapter?
Is there an available compatible expansion slot on the motherboard?

Does the price of the video adapter include a comprehensive warranty?

Are video adapter drivers available for the operating system that is in use?

Does the video manufacturer have a reputation for reliable and high quality products?
Formularende

Observable Description Max Value

2 points for Option 1
correctness of
1 0 points for any other 2
response
option

35 Formularbeginn
Which external connection technology would a technician choose for a customer who wants
to connect a device capable of a data transfer rate of 700 Mb/s to a computer?
USB 2.0

802.11 (Wi-Fi)
 Serial (RS-232)

IEEE 1394b (Firewire)

Formularende

Observable Description Max Value

2 points for Option 4
correctness of
1 0 points for any other 2
response
option

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