PHILLIP D.

NOWAK
Reno, NV 89506
Phone: 775-342-8622 email: pnowak@att.net
I am available to join the leadership team and be a key contributor to the successful growth and
development of a health center or other healthcare organization.
Key personal attributes:
An experienced mission-driven healthcare and financial industry executive with a consistent
record of building strong management teams, improving financial performance, and sustaining
organizational growth. Passionate about overcoming patient access barriers to high quality health
care. Excels at increasing productivity and fostering an accountable, patient-centered work
culture; an effective communicator and leader who takes initiative and a hands-on approach to
address challenges and seize opportunities for the organization.
Core Competencies
Proactive leadership and team development
Confident, articulate organizational advocacy
Operational and strategic plan development and metric-driven management
Motivating a culture of commitment to patient-centered quality care
IT project portfolio management
Financial planning/forecasting/budgeting/analysis/reporting
Federal/state/county/private foundation grant acquisition and management
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Employment Experience

NORTHEASTERN RURAL HEALTH CLINICS, INC., Susanville, CA

2011-October 2015

A federally qualified health center (FQHC) serving to the uninsured, low income, as well as the
insured population of Lassen County, from a 27,000 square foot clinic in Susanville and a
satellite location in Westwood, CA. Services include primary medical care, obstetrics, dentistry,
health education, and behavioral health, telemedicine, as well as operation of the WIC program.
Acupuncture and two cardiology practices hold regular clinic days. Medical, dental, and
behavioral health providers deliver 54K+ patient visits annually. Total annual revenue of $13
million.
Hired as Chief Financial Officer, promoted to CEO
As Chief Executive Officer:
*Expanded on-site specialty care and tele-medicine. Opened new dental clinic and obtained
change in scope approval for new clinic site in 2015.
*Achieved NCQA Level 3 Patient Centered Medical Home recognition (PCMH). Obtained
increases totaling $700,000 (+63%) in base annual federal grant funding by expanding medical,
dental, behavioral health, and community outreach services.
*Obtained additional private foundation funding,
*Received 95%+ of Partnership Health Quality Incentive funds.

*Recruited additional family practice physicians and dentists.

*Concluded an innovation grant with Partnership Health Plan of California and University of
Nevada Department of Family Medicine to support rural medicine rotations for Resident
Physicians.
As Chief Financial Officer:
*Planned and partnered with the CEO to execute changes that reversed an operating loss of ($1.5
million) in 2011 to profitability in subsequent 4 years.
*Received unqualified audit opinions for past 3 years.
*Successfully outsourced revenue cycle management.

MOLINA HEALTHCARE OF UTAH, Midvale, UT

2008-2010

$250M subsidiary of Molina Healthcare (NYSE: MOH) that functions as a licensed health
maintenance organization (HMO) that is contracted with the state to manage delivery of
government-sponsored health programs
Chief Financial Officer of Utah and Nevada
$238 million operating Budget
Responsible for managing financial activities, including development of the annual operating
budget. Executed and sustained continuous interaction with auditors and state regulators in Utah
and Nevada, including organizing financial audits This initiative furnished a $5 million gain
share to the health plan. Implemented internal process enhancements for Sarbanes-Oxley
compliance.
*Generated $2M by reconciling health plan and state patient accounting systems.
*Oversaw an ad hoc IT and accounting team that was assembled to reorganize, reprocess, and
reconcile 4 years of health claim payment records.
*Collaborated with data analysts to document a $10 million+ Medicaid premium pricing problem
that would have wiped out 2010 profits. Developed and targeted initiatives to address the gap.
*Transitioned the role of Health Informatics staff to value-added business process improvements.
*Championed a restructuring of the Utilization Management Department that yielded a 6% lower
cost trend.

Accenture, Reno, NV

2006-2008

Reno Operations Site Manager-Microsoft BPO Order-to-Cash Services

Accenture has numerous outsourcing contracts globally with Microsoft to perform accounts
receivable management of licensing fees for Microsoft products sold in North America, Mexico,
and Latin America with monthly collections $1.2 billion+.

Supervised 12 Direct Team Lead Reports for North America and Latin America
Site manager recruited to appoint, educate and integrate the collections teams to guarantee
attainment of committed contract scope and delinquency performance targets. Supervised and
maintained the project planning essential to transition work from Reno to lower cost collections
teams at Accenture servicing centers in San Antonio and an offshore facility in Manila.
Achieved target delinquency performance on $1.2 billion in monthly licensing fee
collections for Microsoft
Overcame limited local hiring pool to recruit 50 full time employees for the organization.
Produced $4M annual net savings by converting from 117 FTE to a core of 10 liaison
positions in Reno.

STATE OF NEVADA, Carson City, NV

1996-2006

Held 3 progressively responsible positions during 11-year period:

Chief Operating Officer Public Employees Benefit Program

2005-2006
An independent state agency that administers health, pharmacy, dental, vision, wellness, and
insurance benefits for 60,000 current and retired personnel from 80+ agencies.
$325M annual budget
Directed administrative functions, including member services, eligibility, public information,
HR, training, and program development.
*Executed conversion to new benefit management software in member services
*Reduced member complaints by 50% through knowledge proficiency requirements for
customer service reps.
Chief of Business Lines - Division. of Health Care Financing and Policy
2000-2005
*Guided medical and dental services to over 140,000 Medicaid and 29,000 CHIP members
through $200M in contracted services.
*Expanded managed care to Northern Nevada, which provided $3M+ savings.
*Initiated a statewide transportation brokerage to improve access to care Medicaid and CHIP
members. Provided 20K+ rides/mo., annual savings of $1.5M.
*Generated interest and competitive RFP responses from national managed care plans for
Medicaid and CHIP contracts, with savings of $6M+.
*Defined managed care requirements in Medicaid MMIS system.
*Testified routinely before Legislature on proposed Bills; presented to national healthcare
conferences on health care quality.
Medical Administrator Department of Corrections
1996-1999
Division budget of $30million, 320-employees delivering direct and contracted inmate medical,
dental, behavioral health, and specialty care throughout Nevada, including an 80-bed in-patient
facility, 7 clinics, 10 conservation camps, and a privatized womens facility.
*Managed budget, contracted utilization review, provider claims TPA, prescription drug
procurement, and facilities.
*1996 Employee of the Year.
*Developed pricing models for privatized health care contract
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ADDITIONAL EXPERIENCE

Part-time instructor, University of Phoenix MBA program (2000-2006). Served as Lead Faculty
Chair in Graduate Business & Management Program
BANK OF AMERICA, (multiple assignments), San Francisco/Los Angeles/New York/Kansas.
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EDUCATION
Blue Shield Clinic Leadership Institute for CEOs, University of California San Francisco
(Member of 2014-15 class)
Masters in Public Policy, Goldman Graduate School of Public Policy, University of CaliforniaBerkeley, Berkeley, CA. Received full first-year scholarship.
Bachelor of Arts in Economics and Politics, (double major) University of California - Santa
Cruz, Santa Cruz, CA
Economics, Honors proficiency examination, University of California - Santa Cruz, Santa Cruz,
CA
Proficient in spoken/written Spanish
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CURRENT AND RECENT AFFILIATIONS
Current Member, Board of Commissioners, Partnership Health Plan of California
Treasurer and Member, Board of Directors, Health Alliance of Northern California
Member of Clinic Value Purchasing Coalition for Employee Benefits
Susanville Sunrise Rotary Club member