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WELCOME!
We are pleased that you have chosen to work for
ARAMARK Sports and Entertainment Services. Now
that you are part of our team, we want you to know
some important facts about your new employer.
Daniel Maxon
General Manager
Our Vision
A company where the best people want to work.
Customers who recommend us to others because we constantly exceed their
expectations.
Success measured in the growth of our company, its earnings and ourselves.
The world leader in managed services.
We treat customers as long-term partners, and each other with candor and respect.
We encourage the entrepreneur in each of us, and work always to improve our service.
We seek new markets and new opportunities, and we innovate to get and keep customers.
GUEST RELATIONS
Our guests at Walnut Creek Amphitheatre are no different from
people everywhere. They, too, come from all walks of life. Many of
them are nice, and some of them are not. Please keep these
guidelines and ideas in mind when dealing with our guests.
SMILE, SMILE, SMILE! Its contagious.
Your guest did not come here to wait. They came to see an event or for
some special function. If guests see an organized, smooth and efficient
operation, valid complaints will be very infrequent.
Give the complaint your undivided attention. Be sure you understand
exactly what the guest is saying and ask for clarification if you do not
understand his/her meaning.
It is never possible to win an argument with the guest, so don't attempt to
argue.
Never raise your voice. Never lose your temper. Control yourself carefully,
and counter belligerence with courtesy and tact.
If you are not able to satisfy the guest, call your Supervisor, who may in turn choose
also to involve the General Manager.
DISCRIMINATION
ARAMARK does not discriminate against applicants or employees because of their race, color,
religion, national origin, sex or on any other basis prohibited by law.
EMPLOYEE APPEARANCE
All employees must be neat in appearance, possess good hygiene and be well groomed.
This means frequent bathing, good care of teeth, clean hands and fingernails, neatly
groomed hair. Hair that extends below the top of the collar MUST BE PULLED BACK AND
RESTRAINED. This rule applies to both male and female employees. Hair must be able to
fit in the hat provided as part of the uniform. The hat brim must be within 2 inches of the
ears.
Makeup is to be done in a professional manner and is to enhance the individual, not draw
undue attention to them. The same is true for hairstyles and hair coloring.
Wash hands with soap and hot water before you report to work.
Wash hands thoroughly and often especially after using the rest room, eating, smoking, and
handling soiled articles and contact with cleaning supplies.
Dry hands with a paper towel. Dispose of the paper towel immediately.
Cover face with handkerchief or tissue while coughing or sneezing. Dispose of the
handkerchief or tissue immediately. Wash hands. Change gloves if you sneeze or cough into
them.
SEXUAL HARASSMENT
Sexual harassment in any form will not be tolerated in the workplace. Any employee who
feels that he or she has been subject to sexual harassment is required to report the incident
immediately.
You will be issued a uniform by ARAMARK, which you will purchase at cost. Black pants or
shorts are required and will be the responsibility of the employee. Open toed or open heeled
shoes are not allowed. Wear a fully closed, comfortable shoe.
All employees must be in proper uniform when clocking in for work. NO EMPLOYEE
WILL CHANGE CLOTHES AT ANY LOCATION OTHER THAN SPECIFIED AREAS SO DESIGNATED
BY ARAMARK MANAGEMENT.
BREAK POLICY
Breaks may be taken for 15 minutes during slow periods only and only with the
approval of your manager.
Employees who are found away from their assigned work area without being on a break or
having permission will be subject to disciplinary action.
EMPLOYEE MEALS
Employees will receive one meal allowance per show. You must fill out an employee eat
sheet located at each stand with your name and food item you ate. Employees must use
courtesy cups with a lid and a straw for all soda or water. No food may be eaten in any
stand.
NO alcoholic beverages are to be consumed by any employee while working or while in
uniform.
EMPLOYEE ACCESS
During events, no employees may enter any warehouse or storage room without proper
consent from management. No employees are allowed backstage or in the seating area of
the covered pavilion without managements approval.
All employees at the facility are either working or a paying customer. If you are here to see
the show you must purchase a ticket and enter through the main gates. All employees
that enter through the employee gate are working the show.
INJURIES
It is the employee's responsibility to report all injuries to a supervisor and to the
main office as soon as the injury occurs. A manager MUST fill out an injury report
immediately. Failure to report an injury immediately will delay the payment of medical
bills.
ARAMARK is not responsible for any medical attention you seek due to a physical illness
such as asthma, emphysema, colds, virus, or headaches. Nor is ARAMARK responsible for
pre-existing conditions. These are not considered injuries. If you should seek medical
attention at the first aid room for any of these conditions, you will be
responsible for the bill.
Any injury that happens outside of the facility that causes loss of time from your work at
ARAMARK will require a doctor's note stating the dates you will be unavailable for work. A
release form from the doctor will be required before you may return to your duties.
Any medical expenses resulting from injuries deemed preventable due to neglect or
disregard of ARAMARK safety policies is the responsibility of the injured employee.
PAYROLL PROCEDURES
Our workweek begins on a Thursday and ends the following Wednesday. Your time sheet is
processed in our Administrative Office and the information is sent to our main office in
Philadelphia on Thursday. The corporate office prints the checks and forwards them to the
facility the following week. All checks are audited before distribution on Thursday Pay Day.
ANY SCHEDULED EMPLOYEE NOT COMING TO WORK ON AN EVENT DAY AFTER
PICKING UP THEIR PAYCHECK WILL BE SUBJECT TO DISCIPLINARY MEASURES.
It is an employee's responsibility to properly sign in and out during working hours or events
worked. Failure to do so will mean that you may not be paid for that period of time
Payroll discrepancies and change of address/phone number must be reported to the Office
Manager. A discrepancy/change of address form can be picked up at the ARAMARK Main
Office. The form must be properly completed and turned in to the Office Manager.
Discrepancies will be researched and the correction and/or explanation will be returned to
you on your next scheduled paycheck. NO VERBAL REQUESTS/ COMPLAINTS WILL BE
ACCEPTED OR ACTED UPON.
Federal Tax Withholding (W-4) Forms are also available in the main office for any changes in
deductions from your paycheck for federal and/or city/county/state deductions.
Payday is Thursday from 10:00 am 4:00 pm. Any checks still left after payday will be
distributed at the next event. If an employee is unable to pick up his/her check at the
scheduled times, he/she may have someone pick up their paycheck by giving an authorized
individual a permission note (permission note forms can be picked up from the ARAMARK
Main Office -- the only form of note that will be accepted.) A different Permission Note is
required for each employee and each person that has authorization to pick up his/her
paycheck.
An authorized individual must come to pick up the payroll check with the Permission Note
and the employee's picture I.D. No payroll checks will be issued without an I.D.
card. No one but the terminated employee may pick up the final paycheck.
PERSONAL BELONGINGS
No personal belongings will be permitted at individual work areas. These items are to be
left at home or locked in the employees car trunk.
If, while working, a personal item is stolen (e.g. wallet, money, etc.), it is not the
responsibility
of ARAMARK or our clients at Walnut Creek Amphitheatre.
SCHEDULES
Schedules are updated often and available at check-in. Schedules will show the concert
date and the time the gates open for that event. All employees are scheduled to work
every event unless proper notification was made to management or management called
you off.
Verbal Counseling
A written Warning or Reprimand
Probation
Suspension from work with or without pay
Suspension from work (with or without pay) subject to Termination
Termination
Keep in mind that ARAMARK has no obligation to use any one or more of these forms of
discipline prior to discharging an employee. Any or all of these steps can be omitted, as
ARAMARK deems appropriate, at its discretion. Moreover, by establishing this disciplinary
procedure, ARAMARK is not relinquishing or limiting its right to discharge an employee for
any reason or no reason at all, at any time, with or without notice.
1) The term supervisor applies to anyone working in a supervisory capacity.
2) Workers WILL report at their assigned times. Report time will vary by position. NOT
HAVING A SCHEDULE WILL NOT BE CONSIDERED A LEGITIMATE EXCUSE FOR
FAILURE TO REPORT TO WORK.
3) All employees must be in full uniform and ready to begin work before clocking in.
4) Absences must be reported to management at least 2 days prior to an event. In case
of an emergency or illness, employee must call 831-6361 and leave a message that
they will not be there or will be late. Any employee who has not called in by event time
will be considered a No Call/No Show.
5) All employees must be neat in appearance and well groomed. Clothing must consist of
an ARAMARK uniform as designated by the position and department in which you work
including any issued safety equipment (see specific departments for further
information).
6) No running or unruly displays by employees will be tolerated anywhere.
7) SMOKING WHILE WORKING IS PROHIBITED. No employee may smoke in front of
or anywhere around a stand. . THOSE INDIVIDUALS THAT DO REQUIRE A "SMOKE"
MUST BE IN A DESIGNATED SMOKING AREA. The areas for each plaza are behind
the main concession buildings out of the sight of the customers.
8) Loitering is prohibited.
9) No employee may leave the facility with any keys.
10) No radios, TV's, portable telephones or beepers are allowed while working. This
includes small units with earphones. All such devices must be left at home.
11) Courtesy to all guests, fellow employees as well as our clients and others in the building
must be practiced at all times. Only your immediate supervisor can grant you
permission to leave your assigned work area for any reason. No employees will be
permitted to leave early without prior permission of an ARAMARK Manager except in the
case of illness or an emergency.
12) Any keys signed out to one employee will not be given to another employee.
13) Personal telephone messages will be delivered only when the call is an emergency.
Outgoing calls will be made from pay telephones only.
14) No one is permitted in the ARAMARK main office unless it is business related.
15) Any employee leaving the facility at any time after clocking in, without notifying
ARAMARK Management will be clocked out for the remainder of the shift and subject to
disciplinary action.
16) No employee will take any stock out of one stand/area and take it to another stand/area
without proper documentation for the transfer.
17) No employee is to sit in the pavilion seating area for any reason at any time.
18) No employee will clock another employee in or out for whatever reason or at any time.
19) At no time will any employee consume any edible product from any concession stand or
serving table/area while they are working nor will any drinking cups or containers be
used in or taken from any concession stand or serving table/area unless specifically told
to do so by an ARAMARK Supervisor.
20) Horseplay, loud noise, or abusive language will not be tolerated.
21) Insubordinate conduct or refusal to follow a supervisor or Manager's directions will not
be tolerated and will result in disciplinary action.
22) Interfering with the work of fellow employees will not be tolerated and will result in
disciplinary action.
23) Approaching performers while in areas not accessible to the general public is prohibited.
Do not approach performers while on or off the clock.
All falsified IDs will be kept and turned into the main office at the end of the night. You
have the right under the NC Alcohol Law (18B129-B) to keep the ID. The person whos ID
was confiscated should be told to contact our office; this insures our systems safety by not
being able to present this ID again.
By NC law we are responsible for the guest to whom we serve alcohol. By serving a guest
who is underage or intoxicated, you, the server, and Aramark, as the license holder, can be
fined or imprisoned for up to 2 years. If anything happens to this guest we are all held
liable.
Aramark is here to provide a service to our guests, but not a service that gets out of hand.
You need not serve underage or obviously intoxicated guests in order to make money. You,
as a representative of Aramark, must adhere to all of the ABC rules and regulations.
Anyone who disobeys these rules will be dealt with. It is always better to be safe than
sorry.
Appropriate signage will be displayed at each operation to advise Aramarks customers of
the foregoing guidelines and rules. Aramark will train its management staff and service
personnel to ensure compliance with these guidelines and rules. Training will be provided
to ensure proper education on the sale and service of alcohol.
_______________________________________________
Employee Signature
_____________________________________________
Date
_____________________________________________________________________________
Emergency Contact:
Name:________________________________________________________
Relation:______________________________________________________
Phone Number:_________________________________________________