Escolar Documentos
Profissional Documentos
Cultura Documentos
Process-Based QMS
Second Edition
Contents
xiii
Preface
xv
3
5
5
10
10
11
13
13
15
17
21
23
23
23
24
25
27
? 30
30
31
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33
viii Contents
34
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41
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45
45
Chapter 6 Auditors
Number of Auditors
Selection of Auditors
Auditor Competence
Auditor Certification
EthicsAgain
55
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67
46
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53
69
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Contents ix
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93
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96
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108
Ill
112
115
116
117
'
118
119
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120
Contents
'
121
122
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127
128
128
128
129
131
Contents xi
157
158
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162
181
183