Gracel L.

Ocop
City Add: Bgy. Sta. Monica Puerto Princesa City, Palawan
Mobile: +639169378310
Email: grace_ocop1529@yahoo.com
OBJECTIVE

To work in an organization where I can use and enhance my knowledge and skills for
the development of both organization and myself.

PROFESIONAL SKILLS

Knowledgeable in Computer Applications (Microsoft Word, Excel, Power Point).

Proficient in Front Office Management, Food and Beverage Management,
housekeeping.

PERSONAL INFORMATION

Date of Birth: May 15, 1990

Place of Birth: Muntinlupa Lying center, Taguig City, Metro Manila
Age: 25 years old
Height: 5
Weight: 47kls.
Civil Status: Single
Nationality: Filipino
Religion: Seveth-day Adventist

EDUCATIONAL BACKGROUND
College:

Bachelor of Science in Hospitality Management

Western Philippines University
Sta. Monica Heights, Puerto Princesa City, Palawan

2010 2014

Technical:

Diploma in Information Technology

STI College
Lacao St. Puerto Princesa City, Palawan

2007 - 2009

Secondary:

San Miguel National High School

San Juan Rd. Bgy. San Miguel
Puerto Princesa City, Palawan.

2002 - 2005

EXPERIENCE

Sales Counselor/ Administrator

Bank of the Philippine Island under Staff Alliance Inc. (Oct.19, 2015-Dec.15, 2015)

In charge in educating clients about Express Online, Mobile Banking and Mobile App.
Offers 24/7 Banking Service thru Online, Mobile and Phone Banking
Assist client in using BEA And Cam
Answers other client inquiries

Front Office Clerk/ Reservation officer

Alta Royal Crown Inn / Alta City Pension (December 03,2014 - June 10,2015)

Greet guests and patrons as they arrive

Ask if guests have a prior booking
Manage the registration process
Ask for identification and ensure that the provided credentials are accurate
Handle guest check-ins and check-outs appropriately
Operate hotels switchboard, take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Provide guests with room keys and call for bellboys
Take reservations over the telephone, through emails and in person
Answer queries regarding the hotels services, charges, dining facilities, sports facilities
and travel directions
Refer guests to appropriate departments to resolve complaints or provide suggestions
Compute bills and take payments
Provide guests with directions around the hotel
Contact housekeeping and maintenance departments when a problem is reported
Explain appropriate use of keys and ensure that guests are satisfied with the rooms
allotted to them
Balance cash at the end of the shift and generate accounting reports for the benefit of the
next shift

SEMINARS ATTENDED
Housekeeping NC II
Held at Front liners Training school, Puerto Princesa City Palawan
Basic Safety Training (Proficiency in Personal Survival Techniques, Fire Prevention
and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibility)
Held at Philippine Maritime Merchant Academy, San Narciso, Zambales, Philippines.
May 02 08, 2013
Basic Barista Lecture

Held at Isla Casoy de Palawan, Mercado de San Miguel National highway, Puerto
Princesa City, Palawan.
January 18, 2013
Fundamental Knowledge in Front Office Operation
Held at Virginia Hall A, City State Asturias Hotel, Puerto Princesa City, Palawan.
September 14, 2012
Screening Calls: Front Office Management
Held at Department of Business Management WPU, Sta. Monica Heights, Puerto
Princesa City, Palawan
AFFILIATION
Class President, Western Philippines University
2013- 2014
Member of Hospitality Management Society, Western Philippines University
2010- 2014.
CHARACTER REFERENCE
Josefina Viernes
Instructor (Western Philippines University)
Bgy. Sta. Monica Puerto Princesa City, Palawan
Ellen Estandante
Teacher (San Pedro Elementary school)
Bgy. Sicsican Puerto princesa City, Palawan
May Aiza Belle Junio
Instructor (Western Philipines University)
Wescom Rd. Bgy. San Miguel Puerto Princesa City, Palawan
I hereby certify that the above information is true and correct to the best of my
knowledge and belief.
Gracel L. Ocop
Applicant