TRACY DOTTERRER

5155 Quill Dr HP: (719) 232-0836

Security, CO 80911-6304 tracyrd24@yahoo.com

OBJECTIVE:

SUMMARY OF QUALIFICATIONS

EXPERIENCE

Office clerk

• Developed and polished data entry skills while working as a security specialist at NCTAMS,
HI. Used personal computing and administrative talents to develop, implement, and maintain a
tracking system for issue/expiration of vehicle/personnel passes and other official documents.
• Often prepared detailed incident reports while performing various security duties.
• Maintained keyboarding at 45 WPM.
• Proficient in MS Word, MS Outlook, MS Excel, Windows XP Professional, MS PowerPoint.
• Used Multi-line phones to ensure clear and prompt in-store communications and ensured clear
and concise messages were delivered to management and employees throughout the facility.

Security Officer

• Hired to Memorial’s in-house security staff based on exceptional performance as a contracted

officer with C&D Security.
• Performed entry and exit control and completed periodic and random patrols at various sites
within the Memorial Hospital Complex and Penrose St Francis facilities, including the Emergency
Room’s stressful environment;
• Meticulous and diligent execution of duties ensured the safety of employees, patients, and visitors
at all sites worked.
• Performed monthly inspections for proper operation of over 2,000 fire extinguishers for all site
within Memorial Hospital Complex.
• Successfully resolved emergency situations. Diligent oversight provided for the safety of
employees, patients, and visitors at all facilities.
• Mitigated store losses due to theft as Loss Prevention Specialist for several WalMart retail stores.
• Controlled entry and exit to and from, conducted routine patrols of, and executed other security
functions for various high-priority military sites while in the USA Navy.
• Used personal computing and administrative skills to develop, implement, and maintain a system
for tracking the issue and expiration of vehicle and personnel passes and other official documents.
• Accomplished essentially the same duties as above at Ingersoll-Rand manufacturing plant.
Customer Service

• Meticulously processed large sums of money, adhering to rigid accounting procedures as member
of store accounting office team.
• Processed and cleared overdue or “bounced” checks.
• Troubleshot and resolved customer problems with self-service checkout machines and customer
service desk issues.
• Flawlessly operated cash register; consistently moved high item volume with minimal errors
according to store management reports.
• As Inventory Control Specialist, ensured appropriate stock levels were maintained. Tracked
inbound/outbound shipments.
• Trustworthiness led to selection by manager to work jewelry department, with high-value
inventory.
• Prepared and packaged food items for sale in store Deli department.
• Performed entry and exit control for various high-priority military sites while in the USA Navy.
• Ensured clear and prompt in-store communications through alert operation of phones and radios;
ensured clear and concise messages were delivered to management and employees throughout the
facility, and customer issues received appropriate attention.

EDUCATION AND TRAINING

IAHSS (International Association for Healthcare Security & Safety) Certified

ASF (Auxiliary Security Force) training
AAA (American Automobile Association) Driving course as administered by the US Navy
EVOC (Emergency Vehicle Operation Course) as administered by the US Navy
First Response Medical Training
CPR for adults, children, and infants
Emergency First Aid
Unarmed Self-Defense
PPCT (Pressure point control tactics)
SKD (Sudden Knife Defense)

WORK HISTORY

Security Officer
Wackenhut Corp, Penrose St Francis Hospital, 07/07
HSS (Hospital Shared Services) Penrose St Francis 02/07-07/07
Memorial Hospital, Colorado Springs, CO, 12/2002 – 5/2003
C&D Security, Colorado Springs, CO 10/2001 - 11/2002
Wal-Mart, Colorado Springs, CO 02/2001 – 10/2001
Wal-Mart, Colorado Springs, CO 06/2002 – 04/2007
United States Navy, Hawaii