RESUME

Melva Leticia De Leon

San Antonio Tx., Phone:(210)9080-587,email c_melva@hotmail.com
GENERAL PROFILE: Project Manager and Senior Business Consultant for IT projects.
References:
1)Fred Barnhart , SumTotal System, Sales Director, Professional Relationship: provider/client in Axel, co,
Sumtotal LMS implementation, Phone: 650 962 5673 email:fbarnhart@sumtotalsystems.com
2)Rocio Yeo ,Red Pepper Co., SAP analyst, Personal Relationship: Co-students and friends, Phone: 972-
523-014 email: rocio_silvar@yahoo.com

EDUCATION
Master Degree: Information Technology Administration.
Instituto Tecnológico y de Estudios Superiores de Monterrey. Monterrey México
Jun. 1995
Degree of Computer science
Universidad Autónoma de Nuevo León. Monterrey México
Dec. 1990
Languages: Spanish : Native Language and English: 90%
GENERAL PROFILE
Sr. Business and Technical Analyst
As a Business and Technical Analyst, I have experience doing the next activities on IT
projects:
Analyze relevant processes and applications;
Coordinate meetings in order to elicit and cross-reference business requirements;
Document business requirements;
Document functional specifications, including workflow, business rules, and use cases;
Assist with the QA/Testing team to convert use cases to test cases;
Support the work of technical architecture;
Manage day-to-day client interaction, and set and manage client expectations;
Communicate effectively with team members to identify needs and evaluate alternative business solutions;
Continually and proactively seek opportunities to increase customer satisfaction and deepen client
relationships;
Technical implementation of IT applications in development, test and production servers;
Installation of IIS Servers;
Specifications of data migrations requirements;
Creation of Data Query to extract information or update information to data bases using Oracle and
Microsoft SQL.
Project Manager
As a Project Manager I did the next activities in IT projects:
Management activities of IT projects as: Create the scope, estimations and goals of the projects, create the
time and cost in people and assessments for the projects, support and create the ROI of projects;
Assign and dived the tasks to the team according of each role, mange the communication between the team
and the enterprise executives, manage the communication and specification with multiples subcontractors
and providers, control of the delivery, QA test and project documentation according of ITIL standards.

Coordination activities of IT projects as: Leadership with the plan, following the time and delivery for the
milestones projects, leads and direct changes requirements, seek and control the risks in the project, identify
and resolve issues related with the project, create the week reports for the high administration, coordinate
and attend the high team meetings and coordinate the final implementation and post operations tasks.

Outstanding Achieves
I was part of the TEAM implementation of e-learning process and LMS (Learning Management System) for
3 enterprises in Mexico: CEMEX, NEORIS and AXTEL.
1) Implementation of LMS SumTotal in Axtel, Co.
The project in the telecommunication company, Axtel (www.axtel.com.mx ) was the creation of the e-
learning courses factory and the implementation of the Learning Management system (LMS) SUMTOTAL.
In 2006 Axtel Company , the second-largest fixed line telecoms operator in Mexico, completes the
acquisition of Avantel, an other Mexican Telecom company, and with this fusion, Axtel had the challenge of
integrate the Avantel Employees in the new company and important part of this integration was the training
in the Enterprise systems like the CRM.
The acquisition of SUMTOTAL LMS, was the solution for the e-training process for employees in at least 20
cities in 30 locations in Mexico. Parallel to this project, we did the creation of the course factory using
Datango software and other design tools. This factory had the propose to create SCORM courses to
integrate with the LMS. The LMS, HR department and IT support, created a task force team to design,
develop and implement at least 100 simulations for the use of the CRM systems and other important
systems.
Axtel reached the goal in time and form for the employees training , savings important time and money for
the company and increasing the productivity for the training team.
2) Implementation of LMS SABA and e-learning process for CMEX , Co.
The project on CEMEX (www.cemex.com) was the implementation of the e-learning process and the
cemex university with the system LMS SABA. One important part of the project was the selection and
implementation of e-learning courses for many providers. The system was world wide scope for more than
3,000 employees. The duration was 3 years on 3 phases.
At the same time, with this project, we did the implementation of AICC/SCORM courses for at least seven
providers: Netg, Ninth house, Digital Think, IBM, English Town. This implementation was the certification of
the compatibility of AICC and Scorm standards with the LMS, and the quality assurance and technical
requirements in the LMS Servers and network bandwidth for the availability of the courses for more than
3,000 employees in at least 400 locations in more than 10 countries.
3) The implementation of LMS SABA and the competency Model for NEORIS, Co.
The project on NEORIS (www.neoris.com) was the implementation of the e-learning process and the
LMS SABA for more than 2,000 employees for 5 countries.
This implementation was focus in the competency process for more than 20 jobs positions and as a
business consultant I worked with the HR department doing the strategic and flow process for this positions
considering skills, behaviors, enterprise strategic, organizational culture and role model for each position. As
a technical consultant, I worked with SABA technical team, doing the translation and the implementation of
this competency catalogue and role positions to the LMS.
With this implementation, after one year of use, NEORIS HR department had enough information to improve
the evaluation process and doing the next stage of SABA implementation: Saba Performance, doing the
automation for 3,000 annual evaluations for Boss-Subordinate, Co-workers and Subordinate-Boss.
Foreign experiences

Training for the Super Users in NEORIS USA. Training and roll out of LMS in Miami Florida, office.
Implementation of Payroll system and Resources Management process in the Salvador Bank , San Salvador
,El Salvador.
EXPERIENCE
AXTEL, SA. DE C.V SEPTIEMBRE 2007-AGOSTO 2008
Sr Business Analyst
The project in Axtel was the creation of the e-learning courses factory and the implementation of the LMS.
I had the responsibility of the technical team doing the coordination of the process descriptions, the
specifications for courses providers and the implementation of the LMS.
I did the management of the project and the task coordination for the plan and resources.
The implementation was part of the integration project of 2 telecommunications companies (Axtel and
Alestra). The goal was integrate the Alestra employees with the Axtel process in a very aggressive time and
the scope was the employee training with e-learning courses instead of classroom courses.
The objective was complete and successful making an important money and time saving.
GRUPO OPEN, S.A DE C.V. FEBRUARY 2006- MAY 2007

Job: Sales Manager . México D.F office

Open the Market for the new office in Mexico City creating a profitable clients portfolio.
Consulting Sales of Information Technology projects.
Demand generation for human resources allocation with IT specialization.
Make Proposal to government projects according of the contest.
Market research for projects of Information Technology opportunities.
The achievements in one year was the sales of 3 projects 200 K usd, and one winning government
proposal.
NEORIS DE MEXICO, S.A. DE C.V OCTOBER 2000-SEPTEMBER 2005

Job: Senior Business Analyst

Most important projects participation

1) Payroll and Human Resources implementation in Banco Salvadoreno, El Salvador. Activities:
Development Plan for Human Resources Project, development Plan for Payroll Project, development Plan
for Portal employee Project ,task coordination of team (5 Consultants) , Process Map for the new system
using CMMI methodology ,analysis of requirements of payroll of the Country regulations and policies; map
the business process with all areas of HR department in order to make a reengineering for the department
and create the new policies and requirements for the implementation of the new system: PeopleNet and
payroll system: Meta4. Communicate the advances project to the High Top Executives, and coordinate the
quality administration of end products and the final implementation.

2)Implementation of Payroll system in ABASEGUROS company, Monterrey, Mexico.

Activities: Identify the requirements of payroll system, make Quality Assurance Plan of payroll system,
execution of the tests of Quality Assurance, design and execution of Payroll reports, make process map of
payroll , make process map of Human Resources administration, design the interfaces with accounting
system.
3) Implementation of LMS Learning Management System and web courses in CEMEX Central.
Activities:Consultant of new functionalities of SABA Software for CEMEX World, configuration Saba Client
Software for new functionalities, make the plan to integrate the CEMEX competency model, design the
interfaces with WorkForce Vision Software and Discovery Software, courses integration for AICC and
SCORM technology providers.
Technical Consultant of Saba Software implementation, ,Identify Business Rules, Domains, Notifications for
Saba Software implementation in CEMEX World, server Installation to create the Development environment
for Saba Software, configuration of Business Rules in Saba Client Software, configuration of Domains in
Saba Client Software, configuration of Notifications in Saba Client Software, iInternal Courses Integration on
Saba Server, identify and coordinate the communication between Cemex Site and Course Providers Site for
External Courses Integration, make quality assurance of Course Integration, coordination of Production
Server for Go Live , apply the configuration of Development environment server in Production environment
server, support in Go Live to Cemex Users

4) Implementation of e-learning project and Learning Management System Project.

Technical Consultant of Saba Software implementation, identify Business Rules, Domains, Notifications for
Saba Software implementation in NEORIS for 6 Countries, Server Installation to create the Development
environment for Saba Software, configuration of Business Rules in Saba Client Software, configuration of
Domains in Saba Client Software, configuration of Notifications in Saba Client Software, set up SABA for
Instructor Led Training and Competence Model, training of End Users in rollout process.

5) Training and roll out implementation for the LMS in NEORIS USA Office, Miami , Florida

6) Human Resources analysis Project in FABRICAS DE CALZADO ANDREA. Gunajauto, Mexico

Reengineering of Human Resources Area, map Process of Human Resources area, Identify competencies
for Job / Role employees, Make the data dictionary for Human Resources Model of People Soft
Implementation

Courses
 Diploma of Information System, Madrid, Spain
 SumTotal System, Axtel, Mexcio
 META4 Payroll and PeopleNet Software
 CMMI, Metodology Neoris Mexico.
 PeopleSoft Human Resources Module
 SABA, Web Developer. SABA Denver Office
 SABA, Business Consultant , SABA Denver office
 SABA, Technical Consultant, SABA,San Francisco Office

Technical skills
 Administration of IIS Server (Basic)
 Administration of SQL Server (Basic)
 Query Language (Medium) with Oracle and Microsoft SQL
 ASP, HTML, language (Basic)
 META4 and PeopleNet SYSTEM
 SABA System
 SumTotal System
 PeopleSoft System
 SAP HR (Basic)