- Visit these e-business sites.

- Make a brief research on the market and give a brief

information on the market (products, producers).

PRODUCT

TCS offers a wide variety of services under its different brands. It operates in
4 countries, Pakistan being its country of origin; other countries are UAE,
Canada and UK. For each of these countries different brands are offered
except for Sentiments Express which is also offered in Canada, UK and UAE
with the same brand name. In Pakistan it offers the following brands:

TCS Service Express

Overland Express

Sentiments Express
Flying Warehouse

PACKAGING:
For documents two types of envelopes are available, a large brown colored
one with TCS logo and slogan on the top left corner and the web address and
call center number on the bottom left corner. The other one is relatively
smaller, white colored with red colored back closing fl ap and a red
line border on the front bottom side and brand names under TCS in
watermark print above the red line, TCS logo on the top left corner
and website address on the top right corner and a space for recipients
postal address in the center on t h e f ro n t a n d s e n d e r s i n t h e c e n t e r
t o p o f t h e b a c k s i d e . T h e w a t e rm a r k p r i n t i s n o t attractive and not
adequately visible. For parceling two special types of packaging is available:
1. Red box

2. Express tube

SERVICES:
TCS has a strong presence not only in Pakistan but also in the Middle
East and North America. It was founded by Khalid Nawaz Awan in Pakistan
and after that started operations in UAE & Canada. He is the Chairman and
driving force behind the company. He was largely responsible establishing
DHL Pakistan with his elder brother Brig. Sadiq Nawaz Awan. Today TCS is not
just a courier company but a complete Express & Logistics services provider TCS offers international delivery services - International Documents and
Parcel Express Delivery - to over 2000 destinations across the world through
its extended International Network. It is the only logistics company in
Pakistan flying its own aircraft. It started out as a courier company in the 80's
and has since evolved and diversified offering complete solutions.

OUR WIDE-RANGE SERVICES INCLUDE:

Overnight Express Delivery
Second Day Delivery
Same Day Express Delivery
Fragile & Special Handling

Out-of-Service Area Deliveries

Holiday Deliveries
2, 5, 10 & 25 Kg Economical Red Boxes

International Express Services

TCS has a strong presence not only in Pakistan but also in the UAE, UK and
Canada. TCS offers international delivery services - International Documents
and Parcel Express Delivery - to over 3,500 destinations across the world
through its extended International Network.
Freight Plus
Freight Plus offers delivery of your less urgent & large size shipments within
10-12 working days. This service is available only for export shipments.
Prioritized handling and confirmation of delivery are also available on
request, customer clearance is also provided.
Red BOX
TCS Red Box has made it so simple, convenient and cost-effective to send all
you want, to your loved ones, Special rates for UK, Europe, USA, and Canada
& Far East. Be it toys, clothes, shoes, gifts, samples or anything you may
fancy, Red Box delivers all. Show your loved ones how much you care with
TCS Red Box. Just take your gifts to the nearest TCS Express Centre and we
will take care of everything including the box. Red Box Service is available in
a choice of two different weights: * 10 Kg
* 25 Kg
Student Express
This amazing service delivers your documents to the College, University or
any other Educational Institution of your choice anywhere in the world. To
avail TCS Student Express, the student will have to furnish the following at
the time of booking their documents.

Copy of student's ID card or letter from College/University certifying

the student's bona-fide status

Documents should be sent to an

(School/College/University/Hospital) abroad

2. Domestic Express Services

educational

institution

TCS has emerged as the most trusted name for delivering a wide range of
documents, packages, parcels and cargoes within Pakistan. Domestic
Express Delivery Services include
MMS
MMS - Mail Management Solution stands upon the single largest investment
in infrastructure, made by TCS for continuous delivery of value. MMS is
equipped with state of the art printing and sorting technology that has been
sourced from the best suppliers across Europe and Asia Pacific. This makes
TCS the only end to end solution provider in the category with the largest
delivery network in Pakistan.
Sentiments Express
TCS Sentiments Express is a personalized, high valued gift delivery service
offering a wide array of gifts from gourmet cakes, floral bouquets, ethnic
sweets, to various other elegantly wrapped gifts, delivered with a
personalized greeting card in Pakistan. Since 1989, TCS Sentiments Express
has been part of TCS, the leading air express courier in Pakistan. In the time,
it has become Pakistans premier gift delivery and greetings service.
Same Day Express
Rely on same day express for same day deliveries to major cities country
wide.
Red Box
For next working day delivery of your urgent and bigger shipments.

Logistics Services
Realizing the potentials of Supply Chain Management in Pakistan, TCS
launched its Logistics Wing as a registered company in 2002 as TCS Logistics
(Private) Limited.TCS Logistics has 3 divisions, namely (a) Overland Express,
(b) W&D (Warehousing & Distribution), and (c) Fleet Solutions. TCS Logistics
employs 898 professionals, working day and night to add value to your
businesses.
W&D
W&D (Warehousing & Distribution), a division of TCS Logistics was
established in 2004. It specializes in the 3PL setup and is setting new
benchmarks by providing Total Logistics and Supply Chain solutions in
Pakistan. In this relatively short time span, it has already had its presence
felt on the supply chain canvas of the country. W&D has an envious clientele
in Telecom, FMCG, Pharma, I.T. and other sectors; it is all set to providing its
customers extra-ordinary services in their respective industry segments
anywhere in the country. W&D already has over 200,000 square feet of multiuser Warehousing facilities in the country, which offer efficient and

economical warehousing services by employing carefully thought out

material storage and handling equipment.
With the most modern and efficient tools in warehouse management and
out-of-the-box distribution models, W&D division is continuously achieving
Key Performance Indicators (KPI) set by its customers. TCS Logistics has also
implemented ISO 9001 as an assurance of the quality of service provided to
its customers. W&D is not rigid in its approach and believes fully in offering
customized solutions to its customers that best fit their specific logistics and
supply chain needs. The Inventory Management & Warehousing process has
been automated with an in-house web-based management system WMS
that provides online access and real-time information to customers for
ordering, monitoring and managing their stocks.
The current range of specialized services includes:
Warehousing
Transportation and Distribution
Value addition and Stock Repacking
Bar coding & labeling
Warranty Management
Reverse Logistics
Project Management
Customs Clearance
Freight (Air & Sea)
Overland Express
Formed 2 decades ago, (year 1989), TCS Overland Express is also the market
leader in door-to-door goods transportation business in Pakistan by land
through 40 and 50 ftrs containers. This business is particularly suited for your
bulk cargo movements to around 160 cities of the country, delivery KPI
within three working days, considering booking date zero at main locations of
Pakistan. Packaging of material facility is also available with the name of TCS
mover n packers to facilitate our household customers. Main product
offerings of the products are.
LCL (Loose container Load)
FTL (Full Container Load)
Hub to Hub delivery
Hub to Door delivery

 Pallet boxes of 50 Kgs.

Built-in insurance of Rs 100 per kg
When it comes to secure, economical and time definite transportation of
heavy cargo shipments to any part of the country by land TCS Overland
Express is the preferred choice of a large corporate customer base. Our large
corporate customer base includes:

Pharmaceutical Companies

Banking Sector

Major Printing Houses

Automotive Industry

Cellular Industry.

- Analyse the platform or technology that is used in the site.

Search about this technology and summarize the main features of

the technology used in the site.

- Analyze the site map.

- Get user account and try to investigate these systems as a user.

TCS only allows Corporate Accounts therefore investigating these systems as a user
was not possible.
Second Step:

- Define the main modules of the system (User accounts

/profiling system, Ordering system, product information

system, contact system, consumer support system)

- Define the common and different features of the systems.

- Define the static and dynamic parts of the common parts of

the systems.

- Write down the challenges and errors you witnessed in the

system and your ideas for improvement of the system as a user

Third Step:

- Explain what you have learned from this Project. Depending on

your findings, summarize the issues (business related and

technological) that should be considered when developing a

similar system