SOP 01

SOP 01.1
SOP 01.2
SOP 01.3
SOP 01.4
SOP 02
SOP 03
SOP 04
SOP 05
SOP 06
SOP 07
SOP 07.1
SOP 08
SOP 09
SOP 10
SOP 11
SOP 12
SOP 13
SOP 14
SOP 14.1
SOP 15
SOP 16
SOP 17

RECRUITMENT & SELECTION

Employee Recruitment Process
Employee Requisition Process
Notice Pay Reimbursement Process
Employee Referrals Scheme
Ex-Accor Employees Hire Process
Employee Fair Selection Process
Use of Accorjobs
Employee Interview Process
Accor HR Advertising Guidelines
Response to Application
Local Contract Employment
Pre-Employment Medical Check-up
Foreigner Under Local Contract Employment (FLC)
Expatriate Contract Employment
Employee Probation Period
Employee Confirmation of Probation
Recruitment Agencies
Recruitment of Employee Relatives and Siblings
Contract for Casual Staff
Service Contract Staff
Contract for Part Time Staff
Reference Checks
Choice of currency payment for International Expatriates

SOP 01
SOP 02
SOP 02.1
SOP 03
SOP 04
SOP 04.1
SOP 04.2
SOP 05
SOP 06
SOP 07
SOP 08
SOP 09
SOP 10
SOP 11
SOP 12
SOP 13
SOP 14
SOP 15
SOP 16

INDUCTION & COMMENCEMENT

Employee Induction Program (General)
Employee Induction Process
Employee Departmental Induction Process
Employee Handbook
Employee Uniform, Identity Card & Name Tag
Sales & Marketing team & HOD's Uniform Entitlement
Business Cards Entitlement
Employee Locker
Hotel Safety Regulations (Fire & Emergency)
Employee Job Description
Grooming Standards
Use of Internet & Email & Social Network
Hotel Property
Welcome to Accor Induction
Brand Specific Induction
Team Dining Room
Public Holidays
Attendance / Punctuality
Buddy System

Section 9
SOP 01

LEARNING & DEVELOPMENT

Employee Induction Program (General)

SOP 01.1

New Employee Departmental Induction & Orientation Policy

SOP 04

Hotel Safety Regulations

SOP 02

Welcome to Accor Induction

SOP 01.2

Buddy System

SOP 17
SOP 18

Accornet user's access code administration

House Rule Policy

SOP 1
SOP 1.1
SOP 2
SOP 3
SOP 4
SOP 5
SOP 6
SOP 7
SOP 8

OCCUPATIONAL HEALTH & SAFETY

Occupational Health & Safety (OHS)
Earthquake & Explosives
Hotel Fire Emergency & Safety Procedures
Risk & Hazard
Pandemic
Crisis Committee
Communication during Crisis
OHS Employees Training
Accident / Injuries Reporting

SOP 1
SOP 2
SOP 2.1
SOP 3
SOP 4
SOP 5
SOP 6
SOP 7
SOP 8

PERFORMANCE MANAGEMENT
Performance Management
Annual Performance Review
Annual Salary Review
Annual Objective Setting
Career Planning
Corrective Performance Discussions
Promotion
Probation Performance Review
Accor CLIP

SOP 01
SOP 02

INDUSTRIAL RELATIONS
Employment Relations
Grievances

SOP 1
SOP 2
SOP 3
SOP 4
SOP 04.1
SOP 5
SOP 6
SOP 6.1
SOP 7
SOP 8
SOP 08.1
SOP 08.2
SOP 08.3
SOP 08.4

EMPLOYEE RELATION & WELFARE

HR SOP Definitions
Employee Working Environment
Employee Welfare Committee
Annual Leave
Annual Leave - Air Ticket Entitlement
Sick Leave
Other Types of Leave
Working Hours
Public Holidays
Employee Benefits ( General List )
Ladies Night Drop
Accomodation
House Security Deposit Policy
Mobile Phone Entitlement

SOP 05

OHS Employee Training

SOP 08.5
SOP 08.6
SOP 9
SOP 10
SOP 11
SOP 11.1
SOP 11.2
SOP 12
SOP 13
SOP 14
SOP 15
SOP 16
SOP 17
SOP 18
SOP 19
SOP 19.1
SOP 20
SOP 20.1
SOP 21
SOP 21.1
SOP 22
SOP 22.1
SOP 22.2
SOP 23
SOP 24

Local Conveyance Policy

Use of Hotel Gymnasium
Employee Accommodation in Accor Hotel
Officer Checks & Entertainment
Employee Social Activities
Employee Celebration Week
Policy against Sexual Harassment
End of Services Benefits Settlement - International Expatriates
Housing Allowances & Related Policies (International Expatriates)
Rent a Car Policy
Outstation Business Travel
Pension Guidelines - International Expatriates
Medical Insurances - International Expatriates
Inter Contract Policy - International Expatriates
Relocation Policy - International Expatriates
Relocation Policy - Local Status
Service Charge Distribution
Tips Policy
Provident Fund
Gratuity
Group Insurance Coverage
ESI
Group Personal Accident Insurance
School Fees Policy - - International Expatriates
Benefits for Live Out GM

SOP 1
SOP 2
SOP 3

INTERNSHIP
Internship
SOS Emergency Coverage for Interns
Intern Allowances

SOP 1
SOP 2

FILING & RECORDING

Employee File & Personal Records
Accor Human Resources Privacy Policy

SOP 01
SOP 01.1
SOP 01.2
SOP 02
SOP 04
SOP 05
SOP 06
SOP 07
SOP 08

LEARNING & DEVELOPMENT

Employee Induction Program (General)
New Employee Departmental Induction & Orientation Policy
Buddy System
Welcome to Accor Induction
Hotel Safety Regulations
OHS Employee Training
Cross Exposure with Accor Sister Hotels
Internal Cross Exposure
Personal Development Plans

To find out reality from hotels

SOP 09
SOP 10
SOP 10.1
SOP 10.2
SOP 11
SOP 13
SOP 14
SOP 14.1
SOP 14.2
SOP 14.3
SOP 14.4
SOP 14.5
SOP 15
SOP 15.1
SOP 15.2
SOP 15.3
SOP 16
SOP 16.1
SOP 16.2
SOP 16.3
SOP 16.4
SOP 16.5
SOP 17
SOP 18
SOP 19
SOP 20
SOP 21
Annexure 1
Annexure.2
Annexure 3
Annexure 4
Annexure 5
Annexure 6
Annexure 7
Annexure 8
Annexure 9
Annexure 10
SOP 1
SOP 1.1
SOP 2
SOP 3
SOP 4
SOP 5
SOP 6

Departmental Trainer
Training Records
Hotel Monthly Training Report Policy
Hotel Monthly Training Plan Policy
Trainer Incentive
Vision Mission Workshop
Academie Accor Adminstration
Annual Training Plan
Public Training Session
Registration for Training Sessions Scheduled
Request for Training Not Scheduled
Training Passport
Academie Accor Training Programs
Modification of Programs for Localization
Participant Attendance Record
Participant Feedback
Certified Trainers
Certification in Specific Programs
Competencies and Pre-requisities for Certified Trainers
Monthly Reporting
Trainer Pass Dimension Course Certification
Training Materials
Pre Opening Training
Hotel School Industrial Trainees
Change Of Status
External Training
Grooming Committee
Guidelines to PDP form
Training Attendance Record
Monthly Training M.I.S
Training Plan Format
Attendance Record
Participant Feedback Form
Code of Conduct
Safety Undertaking
Industrial Trainee - On The Job Performance Appraisal
Training Authorisation
TERMINATION
Disciplinary Actions
Misconduct
Suspension of Employment
Termination of Employment (non voluntary)
Termination of Employment in Case of Ill Health or Death
Termination of employment in Case of Retirement Age
Final Settlement

SOP 7
SOP 7.1
SOP 8
SOP 9
SOP 10
SOP 11

Exit Interview
Heads of Department Exit Interview
Resignation
Abandonment of Employment
Redundancy
End of Contract

SOP 1
SOP 2
SOP 3
SOP 4
SOP 5
SOP 6
SOP 7

HR MARKETING TOOL & COMMUNICATION

Hotel HR Internal Communication
HR Accornet Asia
Innovaccor
HR Indicators Reporting
Accor School Presentation
Accor HR Highlights
Planet 21 Program

SOP 01
SOP 02

Workplace Diversity (General)

Employee Requisition Process

SOP 1
SOP 2
SOP 3
SOP 4
SOP 4.1
SOP 5

MOBILITY
Accor Mobility Rules (General)
Transfer Mobility Rules (International Expats.)
Inter Hotel Transfer (Local Status Employees)
Mission
Pre Opening Support
Success

SOP 1
SOP 2
SOP 3

COMPENSATION & BENEFIT

Accor Roles Category
Compensation and Benefits (General)
Accor Bonus Policy

SOP 1
SOP 2
SOP 3
SOP 4
SOP 5

EMPLOYEE REWARDS & RECOGNITION

Employee Rewards and Recognition Program
Employee Felicitations & Condolences
Accor Seniority Award
Carte Bienvenue
Accor Excellence Awards Program

SOP 1
SOP 2
SOP 3

FTE
Relocation
Travel

Workplace Diversity

ADMINSTRATION

SOP 4
SOP 5
SOP 6
SOP 7
SOP 8
SOP 10
SOP 11

Leave
Leave for GMs
HR Audit
Salary Processing
Pre-Opening Tool Kit for HR
Pre-Opening Tool Kit for Owners
MIS Reports