GENESIS WASHER

Patented Dual Drive Technology,

when combined with the
Shower Wash system, results in
significantly higher washability
than leading brands.

Highly turbulent water, instead

of a hard-surfaced agitator,
cleans clothes thoroughly
but gently.

GENESIS WASHER

VFD big screen display

42 minute normal wash

25 minute quick wash

Capacity to wash 3 baskets

of clothes in a 27 footprint

Low noise Electronic Motor ,

6-sided cabinet design
62 dB noise level

Front serviceable

Stainless Steel inner tub

Reduces bacteria formation

GENESIS WASHER
All GENESIS Washers include Double Drive Wash System, 3.5 cu. ft.
Stainless Steel Tub, Electronic Controls and are ENERGY STAR Qualified.
GWT900AW: 9 Cycles Including Custom,
ATC Sensor, Auto-Adaptive Water Level,
Infinite Wash/Spin Speeds, Extra Rinse,
Extended Spin, Delay Start, Safety Control
Lockout, and 4 Soil Level Selections
HLT364XXQ: 8 Cycles, Auto-Adaptive Water
Level, Infinite Wash/Spin Speeds, Extra
Rinse, Delay Start, and 4 Soil Level Selections

GWT800AW: 6 Cycles, Auto-Adaptive

Water Level, Infinite Wash/Spin Speeds,
Extra Rinse, Delay Start, Safety Control
Lockout, and 4 Soil Level Selections

GWT700AW: 5 Cycles, 4 Water Levels,

4 Wash/Spin Speeds, Extra Rinse, and
3 Soil Level Selections

GENESIS WASHER
ERROR

DISPLAY

INSTRUCTION

Error display and

troubleshooting

CAUSE
1.The tap is not opened
2.The water presure is too low
or there is not any water

Water
inlet error

3.The connecting pipe and the

Water has not water level sensor
reached to the disconnected,or the connecting
pre-set water pipe and the tub
level within 30 disconnected,there is air
leakage exsit.
min.
4.The connecting pipe is
twisted
5.The water level sensor is
broken
6.The PCB is broken

SOLUTION
Open the tap
Use the washing machine
when the water presure is
normal

Check and
reconnect.Replace the
connecting pipe if it leaked.

Adjust the connecting pipe

Replace the water level
sensor
Replace the PCB

GENESIS WASHER
ERROR

Drain
error

DISPLAY

INSTRUCTION

Error display and

troubleshooting
CAUSE

SOLUTION

1.The height of the drain pipe is

too high(The normal height is
1m-1.5m,if it is beyonded,it will
cause the )

Adjust the drain pipe

2.The drain pipe is clogged with

Clean the drain pipe
The water has the foreign material
not drained
enough within 8 3.The wire and drain pump are
Reconnect the wire and the
min
disconnected
drain pump
4.The drain pump is clogged
with foreign meterial

Clean the drain pump

5.The drain pump is broken

Replace the drain pump

6.The PCB is broken

Replace the PCB

GENESIS WASHER

ERROR

DISPLAY

INSTRUCTION

Error display and

troubleshooting

CAUSE
1.The top lid is opened during
the water
supplying,washing,rinsing or
spinning

The top
lid open
error

The top lid is

opened during
the water
supplying,washi
ng,rinsing or
spinning.

2.The control foot of door switch

is broken

SOLUTION

Shut down the top lid

Replace the control foot

3.The wire and the micro

switch(door switch)are
disconnected

Reconnect the wire and the

micro switch(door switch)

4.the micro switch(door

switch)is broken

replace the micro switch

5.The PCB is broken

Replace the PCB

GENESIS WASHER
ERROR

DISPLAY

INSTRUCTION

Error display and

troubleshooting
CAUSE

SOLUTION

1.The washing machine is

installed on imflat surface or not
installed balancing.

Adjust the adjusting foot to

make the washing machine
balancing

2.The landury is imbalance

3.The wire and the safety switch
are disconnected

Imbalance
error
(spin error)

The tub hit the

safety switch
three times
because it is
imbalance

Adjust the landury

Reconnect the wire and the
safety switch

4.The safety switch is broken

Replace the safety switch

5.The balance ring component

leaked liquid.

Replace the balance ring

component

6.The damping component is

out of it's normal position or it is
broken

Adjust the damping

component.Replace the
damping component if it is
broken

7.The pulsator and the inner tub

are not spin together when the
washing machine start
spining,cause by the Retarder
problem

Replace the retarder

8.The PCB is broken

Replace the PCB

GENESIS WASHER

ERROR

DISPLAY

INSTRUCTION

Error display and

troubleshooting

CAUSE
1.Top lid is open during delay
time seting

Top lid
open during
delay time
seting error

Top lid is open

during delay time
seting(It is not
allowed to open
top lid during delay
time seting)

2.The control foot of door switch

is broken

SOLUTION
Shut down the top lid
Replace the control foot

3.The wire and the micro

switch(door switch)are
disconnected

Reconnect the wire and the

micro switch(door switch)

4.the micro switch(door

switch)is broken

replace the micro switch

5.The PCB is broken

Replace the PCB

GENESIS WASHER

ERROR

water level
sensor
error

DISPLAY

INSTRUCTION

The wire and

the water level
sensor is
disconneced,or
the water level
sensor is
broken

Error display and

troubleshooting

CAUSE
1.The wire and the water level
sensor is disconneced
2.the water level sensor is
broken
5.The PCB is broken

SOLUTION
Reconnect the wire and the
water level sensor
Replace the water level
sensor
Replace the PCB

GENESIS WASHER

ERROR

Communic
ations error

DISPLAY

INSTRUCTION

Wrong
communications. It
means that the
wires (blue, black,
white, brown)
which connect the
PCB and the
motor drive
module are
disconnected

Error display and

troubleshooting

CAUSE

SOLUTION

1.The wires (blue, black, white,

brown) which connect the PCB
and the motor drive module are
disconnected.

Reconnect the wires

2.The motor drive module is

broken

3.The PCB is broken

Replace the motor drive

module

Replace the PCB

GENESIS WASHER

ERROR

water inlet
error

DISPLAY

Error display and

troubleshooting

INSTRUCTION

CAUSE

SOLUTION

The PCB shortcircuited broken

The PCB is broken.May be

caused by the water inlet valve
short-circuited, check the water
inlet valve before replace the
PCB

Replace the PCB

GENESIS WASHER
Check the voltage of the power outlet,is
the voltage AC 110V-120V?

Fault 1 No Power

Replace the power outlet

Check the
resistance of wires
of the power cord,is
the resistance of
the wire "0"?

Cut off the power supply,open the

control panel, unfasten the wire
connector and power on,measure the
voltage of the power cord(black white),is the voltage AC 110V-120V?

N
Y

Check the connection between the

black wire of power cord and the black
wire of PCB(and the same to white
wire),are they connected exactly?

power cord is broken, replace the power

cord

Use the crimp

bushing to
reconnect the
wires of power
cord and PCB

Y
Check the input wires of the PCB(black
-white),is the resistance "O" or" "?

The PCB is broken,replace the PCB

NOTE: The wires should be connected

with crimp bushing.

GENESIS WASHER

Fault 2 No Water

Is the tap opened?

Open the tap

N
Y

Check the connection between the tap

and the water inlet hose,is it leaking or
the inlet hose twisted?

Adjust and reconnect the water

inlet hose

Is the filter of the valve clogged with

impurity?

Clean the filter of the valve

N
Set the "wash" mode and start,check
the voltage between the two pins of the
valve,is it AC 110-120V?

Check the
resistance of
the valve,is it
1.2 K?
N

The valve is broken,please replace it

Power off,check the wire connection
between the PCB and the water inlet
valve,is it correct?

The PCB is broken,please replace the

PCB

Reconnect the wire connection

GENESIS WASHER

Fault 3 Water
does not stop filling

Solution:
Push the "off"button to power off and
unplug ,is it still supplying water?

N
Push any button to power on,but do not
start the washer,is it still supplying
water?

The water inlet

valve is
broken,please
replace it

The PCB is
broken,please
replace the PCB

N
Check the air dome and connecting
tubing, the water level sensor,the tub
and the connections between them, for
air leaks

Adjust and
reconnect

N
The water level sensor is broken,please
replace the sensor

Note: If water is in the connecting tubing, check

for leaks in the tubing or water level sensor.

GENESIS WASHER

Fault 4 Water
does not drain

Solution:
Set the "spin" or "rinse"mode and start,
check the drain pump,is it pumping
water?

Y
Check the input pins of the drain
pump,is the voltage AC 110-120V?

Check if the drain pump or the drain

hose is clogged with foreign material
and clean them
Check the
resistance of the
drain pump,is it
about 1.5 K?

N
Push the "off" button to power off, and
check the white wire and the red/white
wire, are they connected.

The drain pump is broken,please

replace the pump
N

Please reconnect the wire

Y
Set the "spin" or "rinse"mode and
start,check the voltage between the
white wire and the red/white wire of
PCB,is the voltage AC 110-120V?

Wire disconnected,please reconnect

the wire

N
The PCB is broken,please replace it

Click here to see the training demo

GENESIS WASHER

Fault 5 No Spin
Page 1 of 2

Solution:
Confirm the washing machine can wash
and drain exactly,and then set the
"spin"mode and start

Check and solve according to the solution for

"No power"or "Can not drain "

Y
Push the "off"button to power off, press
the switch and check micro switch(door
switch),does it work correct?

Press the
switch ,it
is "on',
otherwise
is "off"

The micro
switch is
broken,
please
replace it

Y
Check the safety switch,does is work
correct?(The same way as the micro
switch)

Y
Check the drain motor(retractor),is it
running correctly?

Replace the safety switch

Check the voltage
between the white wire
and the yellow wire of
PCB,is the voltage AC
110-120V?
Y

The drain motor is broken,please replace it

Power off removed the belt set in "spin"

See Next Page

Fault 5 No Spin
page 2 of 2

GENESIS WASHER
Y

See Previous Page

Y
The drain motor is broken,please replace it

Power off,removed the belt,set in "spin"

mode and start, is the motor
operational?

Turn the wheel of the retarder,check if the

retarder can be rotated. If it can not be
turned, please replace the retarder

Y
N
Disconnect the wire connector of the
motor,check the resistance of the
motor.Is the resistance as below?
yellow-white about 3

white-red about 3;
yellow-red about 3

The motor is
broken,please
replace the motor

Y
Remove the wire connector of the motor
drive module. Set the"Spin" mode and
start, check the voltage between the
blue wire and red wire,is the voltage AC
110-120V?

N
Check the blue wire and red wire,are
they disconnected?

The motor drive module

is broken, please
replace the motor drive
module

Pay attention:Model GWT700AW has not motor drive module,so this

step can be only used on GWT800AW/900AW/HLT364XXQ
Y

Reconnect the
wire

N
The PCB is broken, replace

Click here to see the training demo

GENESIS WASHER

Fault 6 Abnormal noise

in spin -- page 1 of 2

Solution:
Is the washing machine leveled?
If AB,it shows that the washer is
installed on a flat and firm surface.

Adjust the
washing
machine

Y
Check the upper supporting seat of the
damping component,is it oil shortage
and cause noise?

N
Check the belt tension,is it abnormal
slack or tighten and cause noise?

Add some lube to the

supporting seat

Untighten the bolts of motor,Adjust the belt

tension.The belt tension should be 68mm/10N.

10N

Is the belt worn or distorted?

6- 8mm

Replace the belt

N
Remove the front panel check the

See Next Page

Ti ht

th b lt

(Press the middle

area of the belt
with about
10N,then the belt
should be moved
6-8mm)
2 pounds of force
with thumb move
belt about 3/8"

GENESIS WASHER

Fault 6 Excessive noise

in spin -- page 2 of 2
See Previous Page

N
Remove the front panel, check the
components attached to the tub, are
they loose and make noise?

Tighten the bolts

which fixed the
component

Replace the
motor

Replace the
retarder

N
Remove the belt,set control in
"Spin"mode and start,is the motor
rotated with abnormal noise?

N
Is the retarder rotated with abnormal
noise?

GENESIS WASHER

Fault 7 Unbalance and

vibration in spin page1 of 2

Solution:
Is the washing machine leveled?
If AB,it shows that the washer is
installed on a flat and firm surface.

Adjust the
washing
machine

Y
Check the upper supporting seat of the
damping component,is it oil shortage
and cause noise?

N
Check the belt tension,is it abnormal
slack or tighten and cause noise?

Add some lube to the

supporting seat

Untighten the bolts of motor,Adjust the belt

tension.The belt tension should be 68mm/10N.

10N

Is the belt worn or distorted?

Y
N

See Next Page

6- 8mm

Replace the belt

(Press the middle

area of the belt
with about
10N,then the belt
should be moved
6-8mm)
2 pounds of force
with thumb move
belt about 3/8"

GENESIS WASHER

Fault 7 Unbalance and

vibration in spin page1 of 2
See Previous Page

N
Remove the front panel, check the
components attached to the tub, are
they loose and make noise?

Tighten the bolts

which fixed the
component

Replace the
motor

Replace the
retarder

N
Remove the belt,set control in
"Spin"mode and start,is the motor
rotated with abnormal noise?

N
Is the retarder rotated with abnormal
noise?