Seat No.

Laxmi Institute of Management, Sarigam

Internal Examination -1
Subject: Change Management & Organizational Development
MBA Semester III

DATE: 08th Oct. 2015

Time: 9:30 to 12:30

MARKS:70

Subject code:
Instructions: The question paper is divided into five questions. Attempt all questions and it
carries equal marks: You have to follow sequence of options in a question.
(Q.1) (A) Multiple Choice
(I) Which among the following is an organizational development technique? (01)
(1) Exit Interview (2) Quality Circle (3) Organizational Restructuring (4) Team Building
(II) Which of the following statements is true with respect to training and development? (01)
(1) Training is the process of developing the ability to perform both present and
future jobs.
present job.

(2) Development is the process of developing the necessary skills to perform the
(3) Training is used to develop technical skills of non-managers
(4) Development is used to develop technical skills of non-managers

(III) '...[A]n effort (1) planned, (2) organization-wide and (3) managed from the top to (4)
increase organization effectiveness and health through (5) planned interventions in the
organization's processes using behavioural science knowledge' (Beckhard, 1969). What approach
to change does this describe? (01)
(1) Organization development, (2) 3-step model, (3) Emergent approach, (4) Force-field analysis
(IV) This is a conversation between a manager and an employee: "That's right. You're more
productive. From now on, I want you to go through the machines and perform maintenance
rather than just fix them." Identify the process which involves such deliverance as part of one of

its steps. (01)

(1) Coaching, (2) Training, (3) Team building, (d) Problem solving
(V) Environmental factors, new senior staff and union pressure can all be examples of what? (01)
(1) Force-field analysis, (2) Triggers for change, (3) Nave approaches to change, (4) The
organization as an iceberg
(VI) Anxiety, inertia, cultures and contractual obligations can all contribute to what? (01)
(1)Triggers for change, (2) Resistance to change, (3) Metaphors for the nature of organization,
(4) Chaos theory
(Q.1) (B) Short Answer
(I) What is organizational Development? (01)
(II) Who does organization development? (01)
(III) What is a pivotal and peripheral norm? (01)
(IV) Who is a Change Leader? (01)
(Q.1) (C) Identify and explain the five stages of organization development. What is the concept
of Entropy? (04)
(Q.2) (A) What is the implication of organization renewal for todays organization? OD
programs have three basic components: diagnosis, action and program management. Explain in
brief. (07)
(Q.2) (B) Compare and contrast the four types of management orientation used in relating to the
environment. Also Explain the System Approach to manage change. (07)
OR
(Q.2) (B) Explain a Sociotechnical system and its five components. (07)
(Q.3) (A) Explain goals and values of OD and also Identify the key factors in cultural change.
(07)
(Q.3) (B) Explain the role of tools for change in an OD program. Also explain competencies of
an effective organization development practitioner (07)
OR

(Q.3) (A) What kind of planned change efforts for organizational change process to modify the
functioning of the total organization to bring improvement and effectiveness. (07)
(Q.3) (B) Can culture be bought? Explain the organization culture. Also explain cultural
resistance to change in an organization. (07)
(Q.4) (A) What are the pros and cons of external and internal practitioners? Why is the team
approach a viable alternative? Also identify the basic problems in the practitioner-client
relationship. (07)
(Q.4) (B) What is an intervention process by OD Practitioner` in client system. Compare and
contrast the five basic practitioner styles. (07)
OR
(Q.4) (A) What are major forces in the change process? List some possible types of organization
data that you might find in your own organization that could be used in planning an OD program.
(07)
(Q.4) (B) Describe the use of performance gap analysis. Also give example of force field
analysis model. (07)
(Q.5)
Case Study:

(14)

Of the 100 largest economies in the world, 53 percent are multinational corporations; the other
43 percent are nations. The worlds largest company in terms of sales in Exxon Mobile Corp.,
and its annual revenues exceed the gross domestic product of 200 of the worlds 220 nations.
Wal-Mart is the worlds largest private employer, with 1.5 million employees in 3500 stores
around the worlds largest retailer and plans to open nearly one store a day for the next year.
Much has been reported in the general media and especially in business and economic
publications about globalization and the effect it is having on businesses, competition,
governments, workers, societies, and cultures. There are several books devoted to the subject,
one of which is global, Inc. The author describe the book as An Atlas of the Multinational
Corporation and an effort to conceptualize and to see globalization in a historical perspective.
For businesses, governments, and employees, this book and material like this are helpful in
obtaining data that show the challenges and potentials of globalization. Getting as much data as
possible about globalization can help a business deal with the changes that will undoubtedly
result.
Why Globalization now?

Globalization is not a new concept on the land-scape. World trade was going on even before the
first caravans brought silk from china to Europe, and in the sixteenth century European explorers
set out to find a better route to Asia for the profits to be made in the spice trade. Globalization
lumbered along for 500 years or so until the last 30 years, when it really picked up speed.
Globalization has experienced exponential growth due in part to phenomenal improvements in
communications and transportation, more efficient global banking systems, surpluses in capital
in the United States, Japan, and Europe, and Worldwide lowering of trade barriers.
Facts and figures
As evidence of the rapid changes in globalization, there were about 2400 multination companies
(MNCs) in 1869. By 1969, 100 years later, the number had tripled to 7258. Approximately 30
years later the number of multinationals had grown by a factor of nearly nine to above 63000.
Today, the 1000 largest account for 80 percent of the worlds industrial production.
The nature of the MNC has also changed. In 1962, almost 60 percent of the 500 largest
corporations were based in the United States. Today, only 37 percent of MNCs are US based.
Japan accounts for about 21 percent, and Europe has 25 percent. Perhaps more important, MNCs
are emerging in developing countries, all reaching out for a piece of the pie.
MNCs help create markets by employing workers worldwide; 90 million people in all countries
and 20 million in developing countries are employed by MNCs. They pay more than $1.5 trillion
in wages and more than $1.2 trillion in taxes to governments.
Questions
1. Why is it important for a business to understand globalization?
2. Do you think globalization is something that a business of any size can ignore? Support your
position.