Study Guide

HRM/531 Version 8

Week Four Study Guide: Employee Training and

Development
Readings and Key Terms

Ch. 8 of Managing Human Resources

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Assessing training needs (needs analysis)

Enhanced learning
Training methods
Training evaluation
Training outcomes

Content Overview

Four levels of assessing training needs

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Organization analysis

Demographic analysis

Focuses on identifying content regarding training

Determines what an employee must do to meet competency requirements

Individual analysis

Determines if specific groups special needs are being met

Special needs determined at different levels: organizational, business unit, or
individual levels

Operations analysis

Focuses on identifying training that supports a companys strategic plan

Analyzes if training resources are available and supported by management, peers,
and other organizational employees

Focuses on identifying specific employees who require additional training

Determines types of training needed for specific employees

Principles that enhance learning

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Purposes for principles that enhance learning

Promotes efficient learning

Retention: long-term
Implements skills and factual learning from training to job situations
Incorporates training programs related to principles of learning developed over the
last century

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Study Guide
HRM/531 Version 8

Skill learning principles that enhance learning

Three categories of training methods

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Information presentation techniques include the following:

Lectures
Videos and CDs
Distance learning
Interactive media (CDs and DVDs)
Internet and Intranet
Intelligent learning software and so forth

Simulation methods include the following:

Role playing
Behavior modeling
Interactive simulations for virtual teams
Business simulations
In-basket technique and so forth

On-the-job training techniques include the following:

Goal setting
Behavior modeling
Practice
Feedback

Orientation training
Apprenticeships
On-the-job training
Job rotation
Performance management and so forth

Steps in evaluation phase

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How to begin the evaluation of training

Document the outcomes of the training based on how trainees are behaving in their
jobs in a systematic manner
Five questions must be asked to assess the value of training:
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Have trainees achieved a skill level, gained specific knowledge, or performance?

Did change occur?
Is this change based on actual training?
Is this change directly related to achieving organizational goals in a positive way?
Will related changes occur to other new participants in the same program?

Targets of training evaluation

Training content and design

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Study Guide
HRM/531 Version 8

Changes in learners
Organizational payoffs

Additional considerations

Administering measures based on a logical plan

Designing a plan that includes before and after measurement

Copyright 2014, 2012, 2011, 2010, 2009, 2008, 2007 by University of Phoenix. All rights reserved.