What can you expect?

Here is the FEMA timeline:

1) Once you complete the application with FEMA and obtain your FEMA Registration
Identification Number,
2) About 10 days after the application is received by FEMA, you will receive a call from a
FEMA inspector to set an appointment for an inspection,
3) Then you will have an inspection at the appointed time. The inspector will complete the
inspection and submit a report to FEMA regarding your property. It will take about 10
days to process the FEMA inspection report.
4) About 10 days after the FEMA inspection is completed and report is submitted, you will
receive by mail a letter from FEMA explaining whether you qualify for assistance and if
you qualify, what assistance you will receive.
Below are instructions and details to walk you through the FEMA process:
COMPLETE THE APPLICATION
Flood victims should complete an application with FEMA. Although they have previously completed
applications with other agencies, they will need to complete the FEMA application. You can apply in
three ways:
1) Online at https://www.fema.gov/apply-assistance - if you have problems, you can call the FEMA
Internet Help Desk, 24 hours/day at 1-800-745-0243
2) Online at http://www.disasterassistance.gov/ - if you have problems, you can call the FEMA
Internet Help Desk, 24 hours/day at 1-800-745-0243
3) Via telephone by calling 1-800-621-3362 from 6AM to 10PM (CST) any day of the week
4) Via telephone by calling 7-1-1 from 6AM to 10PM (CST) any day of the week
Before starting the application process, you need to have the following ready:
1) A pen and paper
2) Social Security number of all household members
3) Information about your insurance coverage (homeowners, flood, car, renters, mobile home,
etc.)
4) Financial information you will need to provide your total household income, before taxes, at
the time of the disaster
5) Your contact information
a. Your telephone number
b. The address of your flood-damaged property
c. The address where you can now be reached
6) Bank information, This is optional, but recommended if you are approved for assistance and
would like to have funds deposited into your bank account
a. Bank name
b. Type of account (checking, savings, etc.)
c. Routing number
d. Account number

The application process generally takes about 30 minutes to complete.

NOTE: Only register with FEMA one time. If you try to register twice, this will delay your application.
If you dont have access to a computer, there are computers available for public use at the following
locations in Jefferson County:
1) Arnold Public Library, 1701 Missouri State Rd, Arnold, MO 63010
a. Hours of operation: Mon-Thurs 9AM-9PM, Friday 9AM-6PM, Saturday 9AM-5PM
b. Directions available at: http://www.jeffcolib.org/home/how-do-i/contact-thelibrary/directions-to-the-arnold-branch
c. Terms of Use for this library are available
here: http://www.jeffcolib.org/home/services/computers-wifi-printing
2) Windsor Public Library, 7479 Metropolitan Blvd, Barnhart, MO 63012
a. Hours of operation: Mon-Thurs 9AM-9PM, Friday 9AM-6PM, Saturday 9AM-5PM
b. Directions available at: http://www.jeffcolib.org/home/how-do-i/contact-thelibrary/directions-to-the-windsor-branch
c. Terms of Use for this library are available
here: http://www.jeffcolib.org/home/services/computers-wifi-printing
3) Northwest Public Library, 5680 State Rd. PP, High Ridge, MO 63049
a. Hours of operation: Mon-Thurs 9AM-9PM, Friday 9AM-6PM, Saturday 9AM-5PM
b. Directions available at: http://www.jeffcolib.org/home/how-do-i/contact-thelibrary/directions-to-the-northwest-branch
c. Terms of Use for this library are available
here: http://www.jeffcolib.org/home/services/computers-wifi-printing
FEMA REGISTRATION IDENTIFICATION NUMBER
At the end of the application process, you will receive a FEMA Registration Identification Number. You
will need to write this number down and keep it for future reference. Do not lose this number.
If you live in Jefferson County, and would like to have the Jefferson County Emergency
Management Department place your FEMA number on file with the county for you, please call
them at 636-797-6200. The Jefferson County Emergency Management Office is open MondayFriday from 8AM-5PM
I would recommend placing your FEMA ID number on file with Jefferson County as a backup in
case your number gets misplaced as you deal with the disaster.
THE CALL TO SCHEULE THE FEMA INSPECTION
When the FEMA inspector calls to schedule the inspection, make sure to write down:
1) The FEMA Inspectors Name
2) The FEMA inspectors telephone number
3) The date and time of the call
THE FEMA INSPECTION
You do not need to be present at the time of the FEMA inspection, however, there must be someone at
the property who is over the age of 18

The FEMA inspector will have an Identification Badge. You should ask to see this when the inspector
arrives.
When the FEMA inspector arrives, make sure to write down the following information:
1) The FEMA Inspectors Name
2) The FEMA inspectors badge number
3) The date and time the inspector arrives
During the inspection, you will need to provide the FEMA inspector the following information:
1) Proof of residency. The following documents are considered adequate proof of residency:
a. A recent bank statement showing your name and address
b. A recent utility bill showing you name and address
c. A current rental or lease contract showing your name and the address of the floodimpacted property
d. A state issued drivers license
2) Your FEMA Registration Identification Number
Note that inspectors only document damage. They do not have money for residents nor will they ask
you for money. A FEMA inspector will never, ever ask you for money.
THE FEMA RESPONSE
About 10 days after the inspection has been completed and report turned in by the inspector, you
should receive a letter in the mail from FEMA indicating whether you qualify for assistance. If you
qualify for assistance, assistance available to you will be described in detail.