7609 1000 NO RP 31 12312015 0007205 001

1oz BR2 X65 X6H

Page 1 of 4
Customer service
Call us anytime 1-855-225-7898
Visit us at twc.com

Account number
202-895819401-001
Customer code 1109

Due date

Service period

Amount due

Jan 22, 2016

01/10-02/09

$107.52

Service address
Zane Welton
Account phone 207-254-2158
225 Hodgdon Mills Rd
Apt 2
Hodgdon, ME 04730-4280
Previous balance & payments
Previous balance
Payments received as of December 31, 2015
Unpaid balance
Upgrade and Save with limited time offers! From
premium content to blazing fast Internet, Time Warner
Cable can help you Enjoy Better. Call 1-855-255-8730,
today to get more and save every month.

157.42
-157.32
0.10

Current month
Monthly services
Taxes, fees & surcharges

97.99
9.43

Total due on January 22, 2016

107.52

TWC IntelligentHome delivers next-generation home

security and management. Connect from anywhere
with remote access to control security cameras,
thermostats, lights, door locks and more. To learn more
visit TWC.com or call 1-888-778-2059.
Now we can call you at your convenience to help
answer your questions. Go to Talk to TWC under
"Contact Us" in our free My TWCt app - we're standing
by!
Now access over 400,000 free TWC WiFit hotspots
nationwide. Use our WiFi Finder app to easily find and
connect to your nearest hotspots.
Sign up for free paperless billing at twc.com/account or
on our free My TWCt mobile app.
Our new FREE Phone 2 Go app lets you forward all of
your incoming TWC Phone calls, including video and
texts, to your smartphone. Learn more at
twc.com/phone2go.

Thank you for being a Time Warner Cable customer.

Please detach and enclose this coupon with your payment.

*895819401*
3140 W ARROWOOD RD, CHARLOTTE, NC 28273-0001
7609 1000 NO RP 31 12312015 YNYYNNNN 0007205 S1 T46

Payment due date

8019 1 AV 0.388

Jan 22, 2016

ZANE WELTON
C/O DHHS ATTN: JANE FITZPATRICK
11 HIGH ST
HOULTON ME 04730-2012

Account number

DDFDTTTFDADFDDTTFTTDDTFAFTDFFTFFDFDAATAFTATADFFADDDDFFTTTFAFDFFTA

08217001202895819401040010752

** Please allow 7 - 10 days for delivery and

payment processing. See reverse side
for more convenient payment options.

202-895819401-001
TIME WARNER CABLE
PO BOX 70872
CHARLOTTE, NC 28272-0872

Total amount due

$107.52
Amount enclosed

7609 1000 NO RP 31 12312015 0007205 001

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Zane Welton
Amount due on Jan 22, 2016: $107.52
Account number: 202-895819401-001
Customer code: 1109
Statement date: December 31, 2015

12/11

Previous balance
Previous Balance
Total previous balance

157.42
157.42

12/15

Payments
Payments received
Total unpaid balance

-157.32
0.10

Monthly services
01/10-02/09 Good Triple Play Premium

89.99

Includes: Starter TV, Standard TV, Variety Pass, The Guide,

HD Set-Top Box, Standard Internet, Home Phone National,
EPIX, Extreme Internet Upgrade, Voicemail

Time Warner Cable Promotion

Includes: Showtime

8.00
97.99

Taxes, fees & surcharges

ConnectME Fund
TWC Regulatory Recovery Fee
Maine Service Provider Tax
E911 Surcharge
Maine Schools and Libraries Fund
State Universal Svc Recovery Fee
Federal Universal Svc Recovery Fee
Broadcast TV and Sports Programming
Surcharges
Total taxes, fees & surcharges

Total due on January 22, 2016

Through your mobile device

With our free My TWCt app.
Over the phone
Call us anytime at 1-855-225-7898 and simply say "pay my bill" to pay your
bill for free. Or you can speak to someone live with any questions about
your bill.
Basic tier (Starter TV) may be purchased by itself for $21.99 per month

0.00

Internet Modem Lease

Total monthly services

On twc.com
Visit twc.com/account to pay your bill online, view FAQs/self-help options
and chat with a live agent. Just have your customer code above on hand.

Video Equipment use charges, before discount and per device are: Set-Top
Box $10.25; CableCARD $2.50; Digital Adapter $2.75

0.13
0.24
2.22
0.45
0.08
0.17
0.64
5.50
9.43

107.52

Reach us at your convenience

In person
34 Military St., Houlton, ME 04730
Mon - Fri 8:30 am - 5:30 pm

Pay online

Customer information

Go green with online bill payment.

Sign up at twc.com/account
Have your account number and customer
code ready, found on the top of this page.

Experiencing technical issues with closed

captioning? Call 1-800-892-2253, email
closedcaption@twcable.com, or fax 1-877-430-1386.
Address written complaints to W. Wesselman, Legal,
13820 Sunrise Valley Dr., Herndon, VA 20171, email
ccissues@twcable.com, or fax 1-704-697-4935. To
follow up on a written submission only, call
1-877-276-7432.

Pay by phone
Make a credit card payment free of charge
using our automated payment option at
1-855-225-7898; simply say "pay my bill".
Use your Visa, MasterCard, Discover or
American Express card.

If your check is returned, you expressly authorize

your bank account to be electronically debited for
the amount of the check plus any applicable fees.
The use of a check for payment is your
acknowledgement and acceptance of this policy
and its terms and conditions.
To view the call detail for your Home Phone calls, go
to twc.com/account
For information on any upcoming programming
changes please consult the Legal Notices published
on the 1st and 3rd Wednesday of each month in
your local newspaper or on our website at twc.com

Visit twc.com/careers for career opportunities at

Time Warner Cable.
TWC imposes surcharges to recover costs of
complying with its governmental obligations.
Franchising Authority: Town of Hodgdon
21 Weater St
Hodgdon, ME 04730
ID#: ME0081
Phone: 207-532-6498
Unresolved Inquiries:
Department of the Attorney General Division of
Consumer Fraud and Antitrust
6 State House Station, Augusta ME 04333

7609 1000 NO RP 31 12312015 0007205 002

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IMPORTANT INFORMATION ABOUT YOUR SERVICE

On behalf of the 55,000 Time Warner Cable employees, thank you for being a Time Warner Cable customer. At
Time Warner Cable, we have been making significant investments to deliver the products and service you deserve,
with more respect for your time, more value for your money and the kind of experience you expect from a leading
entertainment and technology provider. Here are just some of the steps we have taken:
Better TV
Were bringing an all-digital signal to every channel for more customers and are providing our largest On Demand
library ever. We now offer DVRs that can record up to 6 shows at the same time and store up to 150 hours of
programming. Plus, were creating an even better on-screen Guide, with easier ways for you to find, select and
record your favorite programming.
Better Internet
Were investing in Internet speeds, up to 50 Mbps in many areas, and the most advanced equipment to give you our
fastest, most reliable wireless network in and around your home. Weve also expanded to over 400,000 WiFi Hotspots
for Standard Internet or higher customers, offering nationwide Internet access when you are away from home.
Better Phone
Were bringing you unlimited calling beyond the US and Canada, to Mexico, China, Hong Kong, India and 29 European
countries. Weve rolled out Phone2Go, a virtual extension of your Home Phone service that lets you make unlimited
calls and texts, and even answer your landline, from anywhere you have a WiFi connection. And weve given you the
ability to block telemarketing calls automatically.
Better Service
Were answering calls faster, giving you options to schedule a call-back at a time that works for you, and creating
online tools that let you control your account, chat with agents 24/7 and schedule appointments. Weve implemented
one-hour arrival windows, including nights and weekends, and added a Whole-Home Check to every visit to ensure
all your devices are working together.
Better Apps
Were enhancing our top-rated TWC TV, the free app that lets you watch up to 300 channels of live and
On Demand TV on virtually any device, including your computer, iPad, iPhone, Android, Roku, Xbox 360 and
more. Were adding even more shows for viewing outside the home. Were also refreshing the TWC WiFi Finder app
so you can seamlessly connect to WiFi Hotspots nationwide. And you have easy, seamless access to all of these great
apps with your TWC ID, available at twc.com/register.
We have also worked hard on your behalf to control the costs of TV programming, but the rates that TV networks
and programming providers are charging continue to increase. Changes in your bill are mainly driven by the increase
we must pay to deliver your favorite channels. As a result, youll see a change in charges for some TWC services and
equipment on your February bill (see back for details). Included in these changes is the removal of the Additional
Video Outlet Service Fee.
To make sure you are getting the most out of your subscription, please call us at 1-855-224-4211. Were confident we
can find a package that meets your needs and your budget.
Thank you for choosing TWC. We look forward to bringing you even more service and product enhancements and
innovations in the future.
Want to learn more about our newest features? Visit twc.com anytime.
Para leer en espanol, visita twc.com/espanol2016

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7609 1000 NO RP 31 12312015 0007205 002

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NEW MONTHLY PRICES EFFECTIVE ON YOUR FEBRUARY BILLING STATEMENT

Los nuevos precios mensuales entrarn en efectivo en su estado de cuenta del mes de febrero.

This is a summary of the price changes

for some Time Warner Cable services
and equipment. New service and
equipment rates, including the
removal of the Additional Video
Outlet Service Fee, will go into
effect on your February bill.
If you are currently receiving a
promotional discount for these
services, the service price will
remain in effect for the duration
of the promotional period and
these changes will not be applied
until that time.

TV SERVICES - Monthly Rates

FROM

TO

Starter TV
Standard TV
Variety Pass
TWC Sports Pass
TWC Movie Pass
Showtime
The Movie Channel
Cinemax
STARZ

$ 21.99
$ 74.99
$ 10.00
$ 8.99
$ 7.99
$ 14.95
$ 14.95
$ 14.95
$ 14.95

$ 22.00
$ 77..99
$ 10.00
$ 10.00
$ 10.00
$ 15.99
$ 15.99
$ 15.99
$ 15.99

INTERNET SERVICES - Monthly Rates

Lite Internet (not available to new customers)
Basic Internet
Standard Internet
EarthLink Lite
EarthLink Standard

NEW PRICE
$
$
$
$
$

39.99
49.99
59.99
39.99
59.99

EQUIPMENT AND SERVICE FEES - Monthly Rates

FROM

TO

Digital HD, DVR or HD DVR Set-Top Box and Remote

The Guide
A/O Service Fee
Digital Adapter and Remote
Broadcast TV Surcharge
Sports Programming Surcharge
Internet Modem Lease/EarthLink Modem Lease
DVR Service Fee

$ 6.98
$ 3.27
$ 1.50
$ 2.75
$ 2.75
$ 2.75
$ 8.00
$ 12.95

$ 8.50
$ 3.25
$ 0.00
$ 3.25
$ 3.75
$ 5.00
$ 10.00
$ 12.99

To receive all services, lease of a set-top box is required. TWC TV requires Starter TV or higher, current model of Roku 2, Roku 3, iPad or iPhone with iOS 8.0 , Kindle Fire HD/HDX, Xbox One, Xbox 360, Samsung
Smart TV (2012-2015 models) and/or Android 2.3 smartphone or Android 4.0 tablet and WiFi connection. TWC-authorized modem required for in-home viewing and minimum 1.5 Mbps connection recommended
for out-of-home viewing. Some functions require compatible Set-Top Box or DVR. Programming is subject to availability in your area and the video package to which you subscribe. Additional charges apply for
equipment, installation, surcharges, taxes, broadcast, activation and other fees, Directory Assistance, Operator Services and International calls outside of the calling area. Phone 2 Go requires TWC Home Phone
service, a TWC ID, a compatible device running iOS 6.0, Android 4.1 or higher and a cellular or Wi-Fi data connection. Phone 2 Go may not be available in all areas. TWC WiFi is available to customers with Time Warner
Cable Standard Internet or higher. Coverage is not available in all areas. Actual speeds may vary. All services may not be available in all areas. Subject to change without notice. Some restrictions apply. For customers
receiving service through commercial accounts or bulk arrangements, some or all of the service and equipment price changes contained herein may not apply to your account. Please refer to the terms and conditions
of the separate agreement under which you receive your commercial or bulk service. Where terms or pricing contained in this notice are inconsistent with your Service Rates, the terms and conditions of the separate
agreement will apply. iPad and iPhone are trademarks of Apple Inc. Android is a trademark of Google Inc. Time Warner Cable and the Time Warner Cable logo are trademarks of Time Warner Inc. Used under license.
All other trademarks are property of their respective owners. 2015 Time Warner Cable Enterprises LLC. All Rights Reserved.

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