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1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport

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Lastresponse:lessthanaminuteagoinLaptopTechSupport
claec

Askyourquestion

February17,20135:46:25PM

MyAsusux31ultrabooksuddenlydecidedtostopchargingthisafternoon.Thechargerhasasteady
greenlight,andthewindowsstatusis"Pluggedin,notcharging".I'verestarted,trieddifferentsockets,
etc.Nochange.Anysuggestions?
g

Moreabout:asusux31pluggedcharging
Replytoclaec

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b

February17,20137:52:43PM

"Pluggedin,notcharging"

hangthe9

SHARE

32080messagessince3/24/10

Notnecessarilyafaultorerror.Whenthebatteryisfullycharged(100%)thechargingcircuitis
automaticallydisconnecteduntilthebatteryfallsbelow100%again.Thispreventsthebattery
beingovercharged.

ffg7

That'sthesamemessageIseeonmylaptopwhenthebatteryisfullychargedwhenImouseover
thebatteryicon.

2936messagessince4/7/15

Replytophil22

claec

February17,20138:21:40PM

Sorry,shouldhavespecified.Thelaptopwasdrainingwhilegivingthemessage.Asin,under20%.
However,itseemstohavesolveditselfafterafewrestartsanyways.
Replytoclaec

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claec

http://www.tomsguide.com/forum/8811135asusux31pluggedcharging

February17,20138:21:40PM

1/8

1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport

Bestanswerselectedbyclaec.

0
Replytoclaec

rwbrussels

October3,20148:48:52AM

Hihopingpeoplefindmysolutionuseful.IhaveanASUSUX32A,butamguessingthatthis
problemiscommontotheirZenbooks.Whenthelaptopisfullycharged,itwillsay"pluggedin,
fullycharged",unfortunately,somelaptopsjuststopchargingthebatteryandthelightontheplug
blinksredandgreenmeaningafault,andwillneverchargeagain.Ihavereadinotherthreadsthat
thiscanbefixedbyuninstallingdriversandunpluggingthebattery,butthishastobedone
constantly.OnmyUX32Athebatterywentdownto4%andrefusedtochargeatall,evenwhen
shutoff.ButIfiguredoutwhattheproblemwas:itisintheBIOSsettings,forUSBchargingwhen
off,andallowlaptoptogointolowpowermodewhenoff.ThesesettingswereENABLEDonmine
thedaytheproblemsstarted,andtheproblemsstoppedwhenIdisabledthem.Soitmustbea
bugintheBIOS.Ifyouhavethesameproblem,trychangingthesesettingsintheBIOS.

0
l

Seealso
SOLVED

PluggedIn,Notcharging.

SOLVED

Pluggedin,notcharging.

GatewayLaptopwon'tpoweron,charginglight
isonwhenpluggedin.PLEASEHELP
SOLVED MyAcerAspireE15Laptopnon
removablebatterywontchargeanymore.It
tellsmethatitispluggedinbutnotcharging.
DoI
SOLVED Battery0%(Pluggedinandcharging)
Stillcantuselaptopwithoutmainspower

Replytorwbrussels

manujun

October4,20141:55:27AM

m
rwbrusselssaid:
Hihopingpeoplefindmysolutionuseful.IhaveanASUSUX32A,butamguessing
thatthisproblemiscommontotheirZenbooks.Whenthelaptopisfullycharged,itwillsay
"pluggedin,fullycharged",unfortunately,somelaptopsjuststopchargingthebatteryand
thelightontheplugblinksredandgreenmeaningafault,andwillneverchargeagain.I
havereadinotherthreadsthatthiscanbefixedbyuninstallingdriversandunpluggingthe
battery,butthishastobedoneconstantly.OnmyUX32Athebatterywentdownto4%
andrefusedtochargeatall,evenwhenshutoff.ButIfiguredoutwhattheproblemwas:it
isintheBIOSsettings,forUSBchargingwhenoff,andallowlaptoptogointolowpower
modewhenoff.ThesesettingswereENABLEDonminethedaytheproblemsstarted,
andtheproblemsstoppedwhenIdisabledthem.SoitmustbeabugintheBIOS.Ifyou
havethesameproblem,trychangingthesesettingsintheBIOS.

0
l

canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem?
Replytomanujun

rwbrussels

October16,201412:54:41AM

>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem?
Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnotcharging,
shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointothebluescreen
BIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)untilyoufindsomething
like"USBChargingWhenOff"or"USBCharger+",andifthisisenabled,disableit.Alsodisable
thesettingfor"lowpowermodewhenoff".Thensavethesettingsandreboot.Thesewerethe
problemonminebeingontheycausedthelaptoptoalwayssay"pluggedin,notcharging"until
thelaptopbatterieswentdead.ProbablyWindows8.1isaskingtheBIOSforthestateofthe
batteryandthechargingsystemandthesesettingsareinterferingandcausingittoreportanerror,
soWindowstellsthechargingsystemtoshutdown...

0
l

[/quotemsg]
Replytorwbrussels

manujun

October20,20149:46:56AM

m
rwbrusselssaid:

>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem

0
l

Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand

http://www.tomsguide.com/forum/8811135asusux31pluggedcharging

2/8

1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport

thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...

[/quotemsg]
hi,iwanttoaskthatifidon'tdisablethesettings,thebatteryofmylaptopwilldieeasily?
Replytomanujun

manujun

October22,20149:47:24PM

m
rwbrusselssaid:

>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem

0
l

Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand
thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...

[/quotemsg]
ermthereisnosuchoptionatbiosthere==how.....
Replytomanujun

jallison83

November15,20144:38:30AM

Recommendation:
rwbrusselssaid:

AxisVidiusDroneReview

The Axis Vidius is a simple, cheap and


>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem
fundronetofly,andtakesvideo.

0
l

Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand
thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...

JusttoconfirmthisIhaveaZenbookUX32VDwhichonemorninglastweekrefusedtocharge
thechargersimplyblinkingorangeandgreenatme.HavejustdisabledtheUSBCharger+option
intheUEFIbios,andeverythingisworkingagain.Noideawhyitstoppedworking(thebatteryhas
done416cycles,with16%wearaccordingtoHWINFOhttp://www.hwinfo.com/).AnnoyinglyI've
alreadyorderedareplacementforitbutIguessthesparewillbeuseful.
Replytojallison83

nolegs95

April10,20153:45:55AM

m
rwbrusselssaid:
Hihopingpeoplefindmysolutionuseful.IhaveanASUSUX32A,butamguessing
thatthisproblemiscommontotheirZenbooks.Whenthelaptopisfullycharged,itwillsay
"pluggedin,fullycharged",unfortunately,somelaptopsjuststopchargingthebatteryand
thelightontheplugblinksredandgreenmeaningafault,andwillneverchargeagain.I
havereadinotherthreadsthatthiscanbefixedbyuninstallingdriversandunpluggingthe
battery,butthishastobedoneconstantly.OnmyUX32Athebatterywentdownto4%
andrefusedtochargeatall,evenwhenshutoff.ButIfiguredoutwhattheproblemwas:it

http://www.tomsguide.com/forum/8811135asusux31pluggedcharging

0
l

3/8

1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport

isintheBIOSsettings,forUSBchargingwhenoff,andallowlaptoptogointolowpower
modewhenoff.ThesesettingswereENABLEDonminethedaytheproblemsstarted,
andtheproblemsstoppedwhenIdisabledthem.SoitmustbeabugintheBIOS.Ifyou
havethesameproblem,trychangingthesesettingsintheBIOS.

SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
Replytonolegs95

rwbrussels

April10,20154:20:22AM

SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?
It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Trychangingthesettings
intheBIOSasdescribedhere,todisableallpowerfeatures.Thenreboot,anditshouldhopefully
startchargingagain.

0
l

Replytorwbrussels

nolegs95

April10,20154:48:18AM

rwbrusselssaid:

SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?

It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Trychangingthe
settingsintheBIOSasdescribedhere,todisableallpowerfeatures.Thenreboot,andit
shouldhopefullystartchargingagain.

ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?
Replytonolegs95

rwbrussels

April10,20155:21:13AM

nolegs95said:

l
rwbrusselssaid:

SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?

It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Try
changingthesettingsintheBIOSasdescribedhere,todisableallpower
features.Thenreboot,anditshouldhopefullystartchargingagain.

ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?

Wow,notsure.Itshouldbootupwiththepowerpackpluggedinevenifthebatteryisdead.Ifthe
powerpacklightisnoton,thenthepowerpackisfaulty.Ifthepowerpacklightisonbutyoucannot
getittoboot,Iwouldsuggestopenthebackofthelaptopandunpluggingthebatterypack,and
thentrytorebootthemachinefromthepowerpack.Ifthatsucceeds,youcouldplugthebattery
backinanditshouldcharge.Ifthatfails,youmusthaveeitherabadpowerpackormotherboard...
Replytorwbrussels

nolegs95

April10,20155:38:59AM

m
rwbrusselssaid:

SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?

It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Trychangingthe
settingsintheBIOSasdescribedhere,todisableallpowerfeatures.Thenreboot,andit

http://www.tomsguide.com/forum/8811135asusux31pluggedcharging

0
l
4/8

1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport

shouldhopefullystartchargingagain.

rwbrusselssaid:

nolegs95said:

rwbrusselssaid:

SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?

It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.
TrychangingthesettingsintheBIOSasdescribedhere,todisableall
powerfeatures.Thenreboot,anditshouldhopefullystartchargingagain.

ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?

Wow,notsure.Itshouldbootupwiththepowerpackpluggedinevenifthebatteryis
dead.Ifthepowerpacklightisnoton,thenthepowerpackisfaulty.Ifthepowerpacklight
isonbutyoucannotgetittoboot,Iwouldsuggestopenthebackofthelaptopand
unpluggingthebatterypack,andthentrytorebootthemachinefromthepowerpack.If
thatsucceeds,youcouldplugthebatterybackinanditshouldcharge.Ifthatfails,you
musthaveeitherabadpowerpackormotherboard...

Thanksfortheadvice,unfortunatelyitwasunsuccessful,allIknowisthere'snoproblemwiththe
powercord,andthecomputerstoppedchargingassoonasthewindows8.1updatedownloaded
itself...
Replytonolegs95

rwbrussels

April10,20156:17:56AM

Yes,thishappenedtomine,too,ithastodowiththepowerdriversthatwereupdatedbyWindows
8.Ifyoucannotbootthelaptopatall,ifitwillnotturnon,youprobablyhavetoopenthelaptopand
removethebattery,bootup,reinstallthebattery.Ifyoucanbootthebatterywillnotcharge,there
arealotofsolutionsonthewebforthisproblemunderWindows8,mostinvolveuninstallingthe
BATTERYdriverthroughControlPanel.WillthemachinegointoBIOSatall?

0
l

nolegs95said:

rwbrusselssaid:

SowhatdoIdoifmylaptopisalreadydeadflatandwon'tcharge?

It'spossibleyourbatteryisjustdeadforsomereason,butprobablynot.Try
changingthesettingsintheBIOSasdescribedhere,todisableallpower
features.Thenreboot,anditshouldhopefullystartchargingagain.

rwbrusselssaid:

nolegs95said:

rwbrusselssaid:
SowhatdoIdoifmylaptopisalreadydeadflatandwon't
charge?
It'spossibleyourbatteryisjustdeadforsomereason,but

http://www.tomsguide.com/forum/8811135asusux31pluggedcharging

5/8

1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
probablynot.TrychangingthesettingsintheBIOSasdescribed
here,todisableallpowerfeatures.Thenreboot,anditshould
hopefullystartchargingagain.

ButhowdoIdothatwhenIcan'tactuallygetonmylaptoptodothis?

Wow,notsure.Itshouldbootupwiththepowerpackpluggedinevenifthe
batteryisdead.Ifthepowerpacklightisnoton,thenthepowerpackisfaulty.If
thepowerpacklightisonbutyoucannotgetittoboot,Iwouldsuggestopenthe
backofthelaptopandunpluggingthebatterypack,andthentrytorebootthe
machinefromthepowerpack.Ifthatsucceeds,youcouldplugthebatterybackin
anditshouldcharge.Ifthatfails,youmusthaveeitherabadpowerpackor
motherboard...

Thanksfortheadvice,unfortunatelyitwasunsuccessful,allIknowisthere'snoproblem
withthepowercord,andthecomputerstoppedchargingassoonasthewindows8.1
updatedownloadeditself...

Replytorwbrussels

nolegs95

April10,20156:47:19AM

NoIcan'tgetittogointoanythingatall,theonlyresponseIcangetoutofitatalliswhenIhold
thepowerbuttonandthebatterylightflashesonandoffforafewseconds
Replytonolegs95

iiCookieCone

0
l

April12,20151:51:02PM

Well.ThisnisntEXACTLYananswer.Ivebeenhavingthesameproblembut,minesdead.itsthe
exactsamemodel.Anyanswers?
ReplytoiiCookieCone

KanatZaiitov

0
l

May6,201510:04:42PM

Hi,
IhaveaUX32AwithWindows8.1installed.
sometimesitisstoppingcharging(especiallywhileplayinggames),andifIlogout,itischarging
again.

0
l

cannotunderstandwhatmaybereason.
ReplytoKanatZaiitov

RazzleDazz

August9,20159:53:16PM

m
KanatZaiitovsaid:
Hi,
IhaveaUX32AwithWindows8.1installed.
sometimesitisstoppingcharging(especiallywhileplayinggames),andifIlogout,itis
chargingagain.

0
l

cannotunderstandwhatmaybereason.

Mineisdoingthesamethingnowandhasdonebefore.Lasttimeijustleftitaloneforthenight
anditwasworkingagaininthemorningnoproblem.HopefullyitwillfixitselfagainThistime
ReplytoRazzleDazz

http://www.tomsguide.com/forum/8811135asusux31pluggedcharging

6/8

1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport
ReplytoRazzleDazz

RazzleDazz

August9,20159:56:48PM

Ijustgotwindows10soI'!thinkingthatmaybethecause.Hasanyoneelseupdatedtheir
windows?
ReplytoRazzleDazz

Paharohto

0
l

September2,20159:53:20AM

m
RazzleDazzsaid:
Ijustgotwindows10soI'!thinkingthatmaybethecause.Hasanyoneelseupdated
theirwindows?

0
l

Hi!MyproblemsstartedasIupgradedtoWin10.JustsendmyZenbookux32lnsecondtimeto
service...
Ithinkithassomethingtodowithsleepmode.BothtimesIleftmydevicealonetogetsome
coffee.WhenIgotbackitwascompletelydead.Itdidnotstartupanddidnotstarttocharge.Even
theledindicatorswontturnon.
Whenusingwin8.1Ididnthaveanyproblems.WhenIgetmydevicebackfromserviceIwill
preventitfromgoingtosleepmodeorswitchbacktowin8.
ReplytoPaharohto

Stanley_1

January1,201611:13:50AM

m
rwbrusselssaid:

>canuteachmehowtocheckifthesettingswereenabled?andhowtodisablethem

0
l

Yesifyouhavetheproblemthatthelaptopisobviouslypluggedinbutitsaysitisnot
charging,shutdownthemachine,andthenholdF2andstartthelaptopanditwillgointo
thebluescreenBIOS.Lookinthedifferenttabsorsections(dependingupontheBIOS)
untilyoufindsomethinglike"USBChargingWhenOff"or"USBCharger+",andifthisis
enabled,disableit.Alsodisablethesettingfor"lowpowermodewhenoff".Thensavethe
settingsandreboot.Theseweretheproblemonminebeingontheycausedthelaptopto
alwayssay"pluggedin,notcharging"untilthelaptopbatterieswentdead.Probably
Windows8.1isaskingtheBIOSforthestateofthebatteryandthechargingsystemand
thesesettingsareinterferingandcausingittoreportanerror,soWindowstellsthe
chargingsystemtoshutdown...

[/quotemsg]
PLEASETAKENOTE
MyproblemarosewhenIconvertedtothefreebieofWin10....
.
DidnothavetogointoBiosallIhadtodowasgointo"Advance"onpowersettings
andthenIdidchangethestatusofto"disable"...
.
Instantaneously(uponhittingapproveofthesettingchange)statuschangedto
"Pluggedincharging".
.
ThanksMUCHforputtingmeonthecorrectpathway!
ReplytoStanley_1

Zane__

lessthanaminuteago

ASUSSupportgotmetopresspowerbutton,HOLDINandrepeatedlypress"F2"manytimesthen
restartworkedlikeacharmformyT100TAFTransformer,alsoyoucancallASUSsupporteven
outofwarrenty8773392787
ReplytoZane__

http://www.tomsguide.com/forum/8811135asusux31pluggedcharging

0
l
7/8

1/18/2016

Asusux31"Pluggedin,notcharging"[Solved]AsusLaptopTechSupport

Zane__

lessthanaminuteago

ASUSSupportgotmetopresspowerbutton,HOLDINandrepeatedlypress"F2"manytimesthen
restartworkedlikeacharmformyT100TAFTransformer,alsoyoucancallASUSsupporteven
outofwarrenty8773392787
ReplytoZane__

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l

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