Mail for Exchange for Nokia

Asha
Quick start guide
Version 2

Mail for Exchange for Nokia Asha

Version 2

Contents
1

Overview...........................................................................................................................3

Update Nokia Asha software.....................................................................................4

Download and install app............................................................................................5

First time login and account setup..........................................................................6

Personalise settings......................................................................................................8

Update Mail for Exchange...........................................................................................9

Uninstall Mail for Exchange.......................................................................................10

7.1
7.2

Reset your account within the app or via remote wipe...........................................................10

Delete Mail for Exchange app...................................................................................................11

Troubleshooting..........................................................................................................12

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2013 Microsoft. All rights reserved.

Mail for Exchange for Nokia Asha

Version 2

1 Overview
With Mail for Exchange app, you can access your email, calendar, and contacts of your Microsoft
Exchange account on your mobile phone. The Mail for Exchange app syncs updates from your email,
calendar, and contacts on your mobile phone with the content of your Microsoft Exchange, Office
365, or Hotmail account.
The latest release of Mail for Exchange supports the following phones:
Nokia Asha 300
Nokia 301 and Nokia 301 Dual SIM
Nokia Asha 302*
Nokia Asha 303 *
Nokia Asha 308
Nokia Asha 309
Nokia Asha 310
Nokia Asha 311
* Before installing Mail for Exchange, update phone software to release 14.53 or newer .
Note: Currently, you can only use one email account with Mail for Exchange.

Data connection costs

The Mail for Exchange app is available free of cost in Nokia Store but the app requires a data connection
to sync content between your phone and your Exchange server. The app connects directly to the email
server and syncs email based on the sync settings you have made. Note that:
To be able to use the app, you must subscribe to a data plan from your operator.
If you do not have a flat-rate data plan, the cost is based on your data usage, which is directly related
to the amount of email traffic you have on your email server.
Traffic volumes vary according to how you use email, how often you sync it, and the corporate server
you are connected to.
Tip: To limit data connection costs, use WLAN whenever possible.

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

Mail for Exchange for Nokia Asha

Version 2

2 Update Nokia Asha software

To update Nokia Asha software
Prerequisites
For Nokia Asha 302 and and Nokia Asha 303, before installing Mail for Exchange, make sure that you
have the latest phone sofware on your phone:
1. Dial *#0000# to check your current version.
Make sure you have version14.53 or above.
2. If you need to update your software, do one of the following:
Update to the latest version of Nokia Suite and then connect your phone over USB cable to your
PC to do the update.
Note! This will not work with older versions of Nokia Suite.
If your operator supports it, update the phone software from the phone itself by going to
Settings > Device > Device Updates > Download Device Software
Note: The availability of software updates are region- and operator-specific. If you can get updates
to your phone in both the ways, you may need to try again later as software updates are available
in different regions at different times.

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

Mail for Exchange for Nokia Asha

Version 2

3 Download and install app

Download and install app
Some phones come with Mail for Exchange pre-installed. If the app is pre-installed, just tap the app,
select your language, and the application launcher will install the latest version of Mail for Exchange on
your phone.
If you do not have Mail for Exchange pre-installed on your phone, you must download the app from the
Store and install it on your phone.
Prerequisites
Before downloading, Mail for Exchange, check your Store settings to make sure that your default
installation location is the Phone memory.
Note: If you have a Nokia Asha 301 or 302 phone, make sure you have the latest phone software
(14.53 or above) on your Nokia Asha. For more information, see Update Nokia Asha software.
1. On your phone, go to the Nokia Store app and search for Mail for Exchange.
2. Download the Mail for Exchange installation file from Nokia Store.
3. Follow the instructions displayed.
When the installation has completed, you can find Mail for Exchange in your phone by selecting Menu
> Apps > MyApps or Apps and games, depending on the phone model.

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

Mail for Exchange for Nokia Asha

Version 2

4 First time login and account setup

First time login and account setup
Prerequisites
Before logging in and setting up Mail for Exchange:
Make sure you have installed the Mail for Exchange application. For more information, see Download
and install app.
Check the phone settings to make sure the date, time, and timezone are set correctly and choose
to set daylight saving manually.
1. Tap the Mail for Exchange app and then follow the instructions shown on your phone.
The location of the Mail for Exchange app varies slightly by phone model, for example:
Nokia Asha 300 and 301:
Menu > Apps > MyApps > Mail for Exchange or Apps and games > Mail for Exchange
Nokia Asha 311, 309, and 310:Menu > files > my apps > Mail for Exchange
2. Read the welcome info and select Agree to continue.
3. Fill in the Credentials info (Exchange mail address, domain, username, and password). Select

4. The app fetches automatically your Exchange server name based on the data you gave. If this fails,
type your server name and check the Use SSL option. Select

Note: For information about SSL requirements, contact your IT administrator.

5. Choose your language. Make sure you only choose a language supported by your phone.
6. Select your time zone.
7. When the app has connected to your mail server and checked your credentials, define which
Exchange items you want to be synced (Email, Calendar, Contacts or any combination of the three).
8. Define which Exchange items you want to be synced (Email, Calendar, Contacts or any combination
of the three).
Note: The mobile phones phonebook is not integrated with the Mail for Exchange app.

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

Mail for Exchange for Nokia Asha

Version 2

Tip: You can set the sync also later via Options > Settings > Sync Options.

9. Depending on your mail server security policy, you may be asked to define a lock password for Mail
for Exchange.
Note: If you type in your lock password wrong for too many times, remote wipe will happen. The
number of failed attempts is defined by your IT administrator.
10.The first sync starts for the sync items you selected.
Tip: To easily follow incoming email, you can:

Add a Mail for Exchange widget to your home screen by personalising the homescreen view.

Add a shortcut from your home screen.

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

Mail for Exchange for Nokia Asha

Version 2

5 Personalise settings
Table 1: Tasks to personalise Mail for Exchange
Task

Menu path

Notes

Define a lock code and a period

after which the app is locked if it
hasnt been used

Options > Settings > Security

If you type in your lock password

wrong for too many times, remote
wipe will happen. The number of
failed attempts is defined by your
IT administrator.

Define how often sync is done on

the days and time you define as a
peak time, on off-peak time, and
when you are roaming

Options > Settings > Schedule

If you wish to stop the automatic

sync, select never or manually as
the sync schedule values.

Select more folders to be synced in Options > Manage Subscribed

addition to the default Inbox and Folders
Outbox folders

Mark the folders that you want to

include in sync.

Define your Inbox layout

Options > Settings > Email > Two

line Inbox layout

Enable or disable Rich text

Options > Settings > Email > Rich

Text enabled

Define whether the messages you Options > Settings > Email > Save
send are saved
sent messages
Define the period from which
messages are retrieved

Options > Settings > Email >

Retrieve messages from last:

Create a signature

Options > Settings > Email >

Signature

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

By default its Sent from my Nokia

Asha

Mail for Exchange for Nokia Asha

Version 2

6 Update Mail for Exchange

To update the Mail for Exchange app
1. Go to the Nokia Store app on your phone.
2. Search for Mail for Exchange.
3. Download the Mail for Exchange installation file from Nokia Store.
4. Follow the displayed instructions.
5. Disconnect your phone from PC Suite.

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

Mail for Exchange for Nokia Asha

Version 2

7 Uninstall Mail for Exchange

If you wish to uninstall the app, it is recommended to reset the account first and then delete the Mail
for Exchange.
When you choose to uninstall the Mail for Exchange client, you get the following notification: "First
Reset account from the application's settings menu before you uninstall. Did you Reset account?".
If you have reset your account, select Yes. Your Mail for Exchange app, as well as the email content
stored locally on your phone, are removed from your phone. Your calendar and contact entries will
remain on your phone.
If you haven't reset your account, select No, and the app is not removed from your phone. If you
want to reset your account, you can now continue by doing that.
Note: When you reset your account, all email content, calendar entries, and contact entries that have
been synced from your Exchange server, are removed from your phone.

7.1 Reset your account within the app or via remote wipe
To reset your account within the app:
1. In the Mail for Exchange App, go to Options > Settings > Reset.
2. Select Reset.
3. In the window that opens, click Ok.
When you uninstall Mail for Exchange from your Nokia phone by resetting your account or if a remote
wipe is launched, the following happens:
Your mailbox is deleted from your phone but remains on the Exchange server
Your emails are deleted from your phone but remain on the Exchange server
If you have enabled calendar sync, your calendar items and are deleted from your phone
If you have enabled contacts sync, your contacts are deleted from your phone
Note: If you wish to uninstall the app, it is recommended to reset the account first and then delete
the Mail for Exchange.

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

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Mail for Exchange for Nokia Asha

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7.2 Delete Mail for Exchange app

To uninstall Mail for Exchange, do the following:
1. Select Menu > Apps > My apps or Apps and games, depending on the phone.
2. Go to Mail for Exchange.
3. Select Options > Delete. (On touch screen, select and hold the Mail for Exchange icon, and select
Delete.)
When you uninstall Mail for Exchange from your Nokia phone by selecting the Delete option, the
following happens:
Your mailbox is deleted from your phone but remains on the Exchange server
Your emails are deleted from your phone but remain on the Exchange server
Your calendar items remain on your phone
Your contacts remain on your phone

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

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Mail for Exchange for Nokia Asha

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8 Troubleshooting
Table 2: Troubleshooting scenarios
Issue

Solution

I get error "SSL Certificate is not trusted" To use Mail for Exchange, you must have a Secure Sockets Layer
when I try to install Mail for Exchange on (SSL) Certificate installed in your phone. You get the error if this
my Nokia phone?
certificate is missing. For more information, refer to Mail for
Exchange for Nokia Asha - IT manager guide.
I cannot access my mail account

If you forget your Mail for Exchange username or password, you

should contact your IT administrator. Mail for Exchange uses the
same credentials (username and password) that have been given
to you to access your MS Exchange or Outlook mail account. There
are no Nokia specific credentials for using Mail for Exchange.

Why did Mail for Exchange initiate a remote When your Nokia phone is synced with your Exchange server, the
wipe?
security information established by your Exchange Administrator
is transferred to your phone. These include remote wipe. A remote
wipe is a security feature used to erase all the data from a phone.
A remote wipe can occur for the following reasons:

Why cant I edit some calendar entries?

2013 Nokia. All rights reserved.

2013 Microsoft. All rights reserved.

Too many failed password attempts.

Using Outlook Web Access via MS Exchange to manually force

a wipe of your own phone

The Exchange Administrator forcing a wipe from the Exchange

server manually.

Complex calendar entries like recurring events when synced have

an asterisk (*) in front of them. This means they are in read only
mode so if you edit them, the changes will not sync up to the
servers.

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