SJ-20110907140552-023-NetNumen U31 R52 (V12.11.30) System Fault Management Operation Guide

NetNumen U31 R52
Unified Element Management System
Fault Management Operation Guide

Version: V12.11.30
ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
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Revision History
Revision No.
Revision Date
Revision Reason
R1.0
2012-0215
First Edition
Serial Number: SJ-20110907140552-023

Publishing Date: 2012-02-15 (R1.0)
Contents
About This Manual ......................................................................................... I
Chapter 1 Fault Management Overview ................................................... 1-1
1.1 Fault Management System ................................................................................. 1-1
1.2 Fault Management Functions .............................................................................. 1-3
1.3 Terminologies on Alarm Management ................................................................. 1-3
1.4 Overview ........................................................................................................... 1-4
1.5 Alarm Information............................................................................................... 1-6
1.5.1 Alarm Information Description ................................................................... 1-6
1.5.2 Alarm Classification .................................................................................. 1-7
1.5.3 Relationship Between Faults and Alarms ................................................... 1-8
1.5.4 General Alarm Handling Flow.................................................................... 1-8
1.6 Notification Description ....................................................................................... 1-8
1.7 Implicit Prerequisites .......................................................................................... 1-9
Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

2.1 Alarm Monitoring Policies.................................................................................... 2-1
2.2 Alarm Monitoring Methods .................................................................................. 2-2
2.2.1 Alarm Monitoring Through the EMS ........................................................... 2-2
2.2.2 Alarm Monitoring Through the Alarm Box................................................... 2-2
2.2.3 Alarm Monitoring Through a Short Message and an E-Mail ......................... 2-3
2.3 Monitoring Alarms in Real Time..........................................................................2-11
2.4 Monitoring Notifications in Real Time ................................................................. 2-12
2.5 Monitoring Active Alarms by NE ........................................................................ 2-12
2.6 Monitoring Active Alarms by NE Type ................................................................ 2-13
2.7 Viewing Alarms on the Alarm Box...................................................................... 2-14
Chapter 3 Alarm and Notification Query .................................................. 3-1

3.1 Querying Active Alarms ...................................................................................... 3-1
3.2 Querying History Alarms ..................................................................................... 3-6
3.3 Querying Notifications......................................................................................... 3-9
3.4 Customized Query............................................................................................ 3-10
3.4.1 Creating Custom Query Conditions ......................................................... 3-10
3.4.2 Exporting Query Conditions to an XML File .............................................. 3-12
3.4.3 Importing Query Conditions From an XML File ......................................... 3-12
3.4.4 Copying and Pasting Query Conditions.................................................... 3-13
Chapter 4 Alarm Statistics......................................................................... 4-1

4.1 Overview of Alarm Statistic ................................................................................. 4-1
4.2 Customizing the Basic Statistics of History Alarms................................................ 4-4
4.3 Customizing the Busy-Time Statistics of History Alarms ........................................ 4-7
4.4 Setting Custom Statistic...................................................................................... 4-9
4.5 Setting a Timing Statistic Task........................................................................... 4-10
4.6 Setting a Timing Report Task ............................................................................ 4-13
4.7 Viewing Statistics on the Alarm Panel ................................................................ 4-15
Chapter 5 Alarm and Notification Management....................................... 5-1

5.1 Alarm and Notification Management .................................................................... 5-1
5.2 Acknowledging an Active Alarm .......................................................................... 5-2
5.3 Un-acknowledging an Active Alarm ..................................................................... 5-2
5.4 Clearing an Active Alarm .................................................................................... 5-3
5.5 Adding a Comment to an Active Alarm................................................................. 5-3
5.6 Forwarding an Active Alarm via E-mail and a Short Message ................................ 5-4
5.7 Viewing the Details of an Alarm ........................................................................... 5-6
5.8 Viewing and Supplementing the Handling Suggestions of an Alarm ....................... 5-9
5.9 Viewing History Alarms Related to an Active Alarm............................................. 5-10
5.10 Displaying the Alarm Reporting Time by Time Zone ...........................................5-11
5.11 Creating a Rule for an Active Alarm ..................................................................5-11
5.12 Viewing Related Rules of an Alarm.................................................................. 5-13
5.13 Locating the Source NE of an Active Alarm on the Topology Management
Screen ........................................................................................................... 5-14
5.14 Printing Alarms............................................................................................... 5-15
5.15 Exporting Alarms to a File ............................................................................... 5-17
5.16 Viewing Active and History Alarms of a Board Through Rack Diagram ............... 5-18
5.17 Synchronizing Alarms ..................................................................................... 5-19
Chapter 6 Alarm Rule Management .......................................................... 6-1

6.1 Alarm Rules ....................................................................................................... 6-1
6.2 Alarm Rule Management Operations ................................................................... 6-6
6.3 Creating an Alarm Rule ...................................................................................... 6-7
6.3.1 Creating an Alarm Acknowledging Rule ..................................................... 6-8
6.3.2 Creating an Alarm Clearing Rule ............................................................. 6-14
6.3.3 Creating an Alarm Filtering Rule.............................................................. 6-15
6.3.4 Creating an Alarm Delaying Rule............................................................. 6-18
6.3.5 Creating an Alarm Merging Rule.............................................................. 6-21
6.3.6 Creating an Alarm Persisting Rule ........................................................... 6-24
II
6.3.7 Creating an Alarm Counting Rule ............................................................ 6-27

6.3.8 Creating an Alarm Forwarding Rule ......................................................... 6-30
6.3.9 Creating an Alarm Masking Rule ............................................................. 6-34
6.3.10 Creating an Alarm Triggering Script Rule ............................................... 6-35
6.3.11 Creating a Notification Filtering Rule ..................................................... 6-39
6.3.12 Creating an Alarm Restraining Rule by NE ............................................. 6-41
6.3.13 Creating an Alarm Restraining Rule by NE Type..................................... 6-44
Chapter 7 Handling Suggestion Management ......................................... 7-1

7.1 Overview ........................................................................................................... 7-1
7.2 Supplementing Handling Suggestions for an Alarm .............................................. 7-2
7.3 Searching for Handing Suggestions..................................................................... 7-3
7.4 Exporting Handling Suggestions to a File ............................................................. 7-3
7.5 Importing Handling Suggestions From a File ........................................................ 7-4
Chapter 8 Alarm Severity Management.................................................... 8-1

8.1 Overview ........................................................................................................... 8-1
8.2 Resetting the Severity Level of an Alarm.............................................................. 8-2
8.3 Creating a Severity Regrading Rule for Specific Managed NEs ............................. 8-3
Chapter 9 Alarm Box Management ........................................................... 9-1

9.1 Overview ........................................................................................................... 9-1
9.2 Adding an Alarm Box.......................................................................................... 9-1
9.3 Suspending an Alarm Box................................................................................... 9-3
9.4 Activating an Alarm Box...................................................................................... 9-4
Chapter 10 Customizable Settings ......................................................... 10-1

10.1 Customizing an Alarm Code............................................................................ 10-1
10.2 Setting the Alarm Forward Template ................................................................ 10-3
10.3 Merging Intermittent Alarms ............................................................................ 10-4
10.4 Setting an Alarm Prompting Rule..................................................................... 10-6
10.5 Customizing Alarm Sounds and Colors ............................................................ 10-8
10.6 Creating an Alarm-Suppressing Plan Task ...................................................... 10-11
Figures............................................................................................................. I
Tables .............................................................................................................V
Glossary .......................................................................................................VII
III
IV
About This Manual

Purpose
This manual describes alarm management operations of the unified element management
system.
Intended Audience
This manual is intended for:
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Maintenance engineers
Debugging engineers
What Is in This Manual

This manual contains the following chapters:
Chapter
Summary
1, Fault Management
Provides an overview of the fault management system of NetNumen
Overview
U31 R52.
2, Alarm and Notification
Describes the alarm monitoring policies and methods, and provides
Monitoring
instructions for monitoring alarms and notifications using different

methods.
Provides different methods for querying active alarms, history
Query
alarms, and notifications.
4, Alarm Statistics
Describes the alarm statistics functions and provides instructions

for viewing, exporting, and saving the statistical results of history
alarms.
Describes the management operations that can be performed to
Management
active alarms, history alarms and notifications.
6, Alarm Rule Management
Explains the alarm rules supported by NetNumen U31 R52 and

describes how to create each alarm rule.
7, Handling Suggestion
Describes how to import, export, search for, and add alarm handling
Management
suggestions.
8, Alarm Severity Management
Describes how to reset the severity levels of alarms.
9, Alarm Box Management
Describes how to create, enable, and disable an alarm box.
10, Customizable Settings
Describes how to customize some fault management settings.
Related Documentation
The following documentation is related to this manual:
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NetNumen U31 R52 Unified Element Management System MML Terminal Operation
Guide
NetNumen U31 R52 Unified Element Management System Configuration Application
Operation Guide
NetNumen U31 R52 Unified Element Management System Performance
Management Operation Guide
NetNumen U31 R52 Unified Element Management System Security Management
Operation Guide
NetNumen U31 R52 Unified Element Management System Topology Management
Operation Guide
Conventions
This manual uses the following typographical conventions:
Typeface
Meaning
Italics
Variables in commands. It may also refer to other related manuals and

documents.
Bold
Menus, menu options, function names, input fields, option button names,
check boxes, drop-down lists, dialog box names, window names,
parameters, and commands.
Constant width
Text that you type, program codes, filenames, directory names, and function
names.
Caution: indicates a potentially hazardous situation. Failure to comply
can result in moderate injury, equipment damage, or interruption of minor
services.
Note: provides additional information about a certain topic.
II
Chapter 1
Fault Management Overview

Table of Contents
Fault Management System.........................................................................................1-1
Fault Management Functions .....................................................................................1-3
Terminologies on Alarm Management ........................................................................1-3
Overview ....................................................................................................................1-4
Alarm Information .......................................................................................................1-6
Notification Description...............................................................................................1-8
Implicit Prerequisites ..................................................................................................1-9
1.1 Fault Management System

The fault management system collects fault information from all the NEs in the managed
network in near real-time, including boards, links, databases, and servers, and then
displays the collected fault information in the format of alarm or notification.
The fault management system helps the system administrator quickly locate and resolve
faults in the managed network. It also provides telecom operators, network management
departments, and equipment vendors with correct and timely alarm data to ensure stable
network operations.
System Composition
For composition of the fault management system, see Figure 1-1.
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ZTE Proprietary and Confidential
NetNumen U31 R52 Fault Management Operation Guide
Figure 1-1 Composition of the Fault Management System
The NetNumen U31 R52 is also called Network Element Management System (EMS).
The fault management system consists of the NetNumen U31 R52 server, client, alarm
box, and an optional external E-mail server. Their functions are as follows:
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NetNumen U31 R52 server

The NetNumen U31 R52 server (also called EMS server) manages the NEs in the
managed network in a unified manner. The EMS server is the core of the EMS.
The EMS server configured with a Short Message Service (SMS) module can send
alarm information to specified personnel through a short message.
NetNumen U31 R52 client

The NetNumen U31 R52 client (also called EMS client) provides a Graphical User
Interface (GUI) through which the system administrator can control the entire EMS.
Alarm box
An alarm box is a tool used to convey alarm information fast and intuitively.
The alarm box can also use its built-in SMS module to forward the received alarm
information to specified personnel through a short message.
Note:
The alarm box uses the external SMS module through the serial port of the NetNumen
U31 R52 server, or alternatively uses its built-in SMS module.
E-mail server
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Chapter 1 Fault Management Overview
The NetNumen U31 R52 system can send alarm information to specified personnel
by E-mail if an E-mail server is configured in the system.
Note:
Alarm information can be forwarded only when the alarm box, SMS module, and
E-mail server are configured in the NetNumen Configuration Center. For the detailed
operations, refer to 2.2.3 Alarm Monitoring Through a Short Message and an E-Mail
and 9.2 Adding an Alarm Box.
1.2 Fault Management Functions

The fault management system of NetNumen U31 R52 provides a range of fault
management functions for monitoring and processing alarms and notifications caused
by failures in the managed network. It allows users to monitor alarms in real time, query
alarms by using filtering conditions, and display alarms in multiple modes, for example,
indicating alarms in different sounds, colors, and on the screen of an alarm box.
By using the fault management system of NetNumen U31 R52, users can:
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Acknowledge alarms.
Un-acknowledge alarms.
Filter alarms by using customized conditions and determine how the alarms are
displayed on the client GUI or an alarm box.
Clear alarms from the active alarm list.
Notify relevant personnel of alarms via E-mail or a short message.
Record the alarm handling operations into the handling suggestion library.
1.3 Terminologies on Alarm Management

The following terminologies are used in the alarm management system:
Alarm
Indicates faults affecting system services continuously occurring in the system operation.
If the faults of this type occur, maintenance personnel must troubleshoot them immediately.
Active Alarm
Indicates active alarms to be restored.
History Alarm
Indicates inactive and restored or cleared alarms.
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Alarm Recovery
Indicates alarm recovery notifications generated after the alarms are cleared and the
system recovers.
Fault Management System

Monitors operational status of the radio network system in a centralized manner, and
collects abnormal information for NEs.
Notification
Indicates unrecoverable faults or events occurring in the system operation, such as board
reboot or board pseudo power-down.
The faults of this type are caused by casual factors such as abrupt environment change,
so users can ignore them. If a notification frequently occurs, users must troubleshoot it.
Alarm Code
Identifies the sequence number of alarm information in the fault management system.
Alarm Masking
The fault management system does not display some alarms on the client or alarm box
according to the masking conditions set by maintenance personnel.
1.4 Overview
From the main menu of the NetNumen U31 R52 system, select Fault > Alarm Monitoring.
The Alarm Monitoring tab is displayed, see Figure 1-2.
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Figure 1-2 Alarm Monitoring Tab
1. Menu bar
2. Toolbar
3. Navigation pane
4. Alarm information pane
5. Message pane
Fault Management Menu

Main Menu is used for the settings of system function attributes and access to functional
modules including Topology, Alarm, Performance, or Help.
Main Toolbar Fault Management Buttons

The main toolbar in the client window provides some shortcut buttons related to fault
management functions.
For a description of the toolbar buttons, refer to Table 1-1.
Table 1-1 Main Toolbar Fault Management Buttons
Button
Function
Monitors active alarms.
Queries active alarms.
Queries history alarms.
Queries notifications.
Displays the basic statistics of history alarms.
Displays the statistics of history alarms during busy hours.
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Navigation Pane
The navigation pane organizes shortcut links in the form of a hierarchical tree for quick
fault management.
There are three tabs on the top of the navigation pane: Management, NE Tree, and
Statistic.
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Management
On the Management tab, most fault management functions are organized in a tree.
The nodes under the tree root correspond to different functions. Users can perform
alarm query operations and some settings via the management tree.
NE Tree
On the NE Tree tab, managed elements are organized in a tree. The nodes under
the tree root corresponds to different functional units of the managed NEs. Adjacent
nodes under the tree are in parallel or hierarchical relationships. The NE tree
demonstrates the physical relationships among the functional units of each managed
NE.
Statistic
On the Statistic tab, all available statistical methods are organized in a tree. Users
can perform different statistical functions by double-clicking the corresponding nodes
in the tree.
Alarm Information Pane

The alarm information pane is the major part of the Fault Management screen. The
pane varies with different fault management functions, displaying the information about
the required alarms or notifications.
Message Pane
The message pane displays the information of the current logged-in user and operating
server.
1.5 Alarm Information

1.5.1 Alarm Information Description
Overview
The fault management system collects status information of NE nodes in real time to
monitor the entire NetNumen U31 R52 system and subordinate NEs in a centralized
manner. If the operational failure of the system or NEs generates the corresponding
alarm, the fault management system displays the alarm information immediately and
accurately for administrators. The administrators can troubleshoot the fault immediately
to ensure that the system properly operates.
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Alarm Level
Alarms can be classified into four levels according to their severity:
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Critical
The alarms of this type cause that the entire system cannot operate or provide service.
If the alarms occur, immediately restore and clear them.
Major
The alarms of this type greatly affect the system operation or service ability. If the
alarms of this type occur, restore and clear them as soon as possible.
Minor
The alarms of this type do not greatly affect the normal operation or service ability of
the system. If the alarms of this type occur, restore and clear them at a specified time
to avoid generation of more serious alarms.
Warning
The alarms of this type may affect the normal operation or service ability of the system.
If the alarms of this type occur, diagnose them at a specified time, then restore and
clear them to avoid generation of more serious alarms.
Alarm Information
Alarm information is a prompt for faults occurring in the system operation. If a fault appears,
and the corresponding alarm is restored, the alarm information is cleared from the current
alarm list and is moved to the history alarm list.
Alarm Handling
For different alarm levels, refer to the following methods to handle these alarms:
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Critical or major alarms: immediately notify local offices of ZTE Corporation, and
handle the alarms under the guide of ZTE Corporations engineers.
Minor or warning alarms: first record faults and symptoms, and handle the alarms
according to the corresponding processing suggestions. If the alarms still exist, notify
local offices of ZTE Corporation.
1.5.2 Alarm Classification

Based on System Type
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OMC Alarm
Pm Threshold Cross-border
Radio Common Alarm
Based on Fault Type

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Communications Alarm
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Processing Error Alarm

Quality of Service Alarm
Equipment Alarm
Environment Alarm
OMC Alarm
Integrity Violation
Operational Violation
Physical Violation
Security Violation
Time Domain Violation
Based on Alarm Severity

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Critical
Major
Minor
Warning
1.5.3 Relationship Between Faults and Alarms

Alarms are prompts for faults occurring in the operation of the NetNumen U31 R52 system,
and are displayed through the EMS client. Alarms are cleared after the corresponding
faults are solved.
1.5.4 General Alarm Handling Flow

If an alarm occurs, record the failure symptoms, and then handle the alarm in accordance
with the following instructions:
1. View the detailed information of the alarm.
2. Analyze the alarm information to locate the cause of the alarm and possible effect on
the system.
3. Take appropriate actions to clear the alarm.
4. Verify the alarm handling result.
1.6 Notification Description

A notification is common information displayed in the routine operation of the NetNumen
U31 R52 system. It is used to notify maintenance personnel of operational status of the
system to be observed.
A notification indicates an unrepeatable or a transient event but without potential risk. It
does not require a follow-up recovery. Only if a notification frequently occurs, you need to
troubleshoot it.
Notifications are only system prompts and have no effect on services except for some
notifications in certain special situations.
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1.7 Implicit Prerequisites

For all operations after this section, the following prerequisites are presumed to have been
met.
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The NetNumen U31 R52 client has been started and successfully connected to the
server.
The NetNumen U31 R52 client has been properly connected to the managed NEs.
The NetNumen U31 R52 server, the Operation and Maintenance Modules (OMMs) of
managed NEs, and the managed NEs are synchronous in terms of time.
Fault management permissions have been acquired.
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Chapter 2
Alarm and Notification

Monitoring
Table of Contents
Alarm Monitoring Policies ...........................................................................................2-1
Alarm Monitoring Methods..........................................................................................2-2
Monitoring Alarms in Real Time................................................................................2-11
Monitoring Notifications in Real Time........................................................................2-12
Monitoring Active Alarms by NE ...............................................................................2-12
Monitoring Active Alarms by NE Type.......................................................................2-13
Viewing Alarms on the Alarm Box.............................................................................2-14
2.1 Alarm Monitoring Policies

If a fault or an abnormal condition is detected, an alarm is generated and reported by the
device that failed. The fault management system receives the alarm information, and then
forwards it to the alarm box, or sends it to relevant personnel through a short message or
an E-mail.
Alarm Monitoring Principles

The following describes the severity-based alarm monitoring principles for timely alarm
notification and immediate troubleshooting.
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Critical and major alarms must be forwarded to the alarm box and relevant personnel
through a short message and handled immediately.
Minor alarms and warnings can be displayed on the Graphical User Interface (GUI)
of NetNumen U31 R52, or sent to relevant personnel through a short message or an
E-mail.
Alarm Monitoring Policies

The following describes the four commonly-used alarm monitoring policies. One or more
policies can be used at the same time.
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Severity-based priority policy

When this policy is used, the system forwards alarms in turn and in accordance with
the severity levels of alarms. If multiple alarms of different severity levels are reported
at the same time, the system will send the alarms with the highest severity first, and
then those with lower severities to the alarm box or relevant personnel.
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First-time policy
This policy is intended to minimize the adverse impact of faults on services. When
this policy is used, the system immediately sends the alarms received from managed
elements to the alarm box and relevant personnel through a short message.
Multi-receiver policy
When this policy is used, the system sends the alarm information to multiple receivers.
This policy ensures that alarms can be handled immediately as long as one of the
receivers successfully receives the alarm information.
Multi-way policy
Multiple ways, such as alarm sound, short message, and E-mail, can be used at the
same time to notify the occurrence of alarms. This policy ensures that immediate
troubleshooting can be performed even if one alarm forwarding way does not apply.
2.2 Alarm Monitoring Methods

One of the following three methods is used to monitor alarms in a network as required:
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Monitoring alarms through the EMS

Monitoring alarms through the alarm box
Monitoring alarms through a short message and an E-mail
2.2.1 Alarm Monitoring Through the EMS

The EMS can receive alarm information reported by managed NEs, detect alarms reported
in the system, and display all detected alarms on the client GUI. The EMS can be used to
monitor the operating status of a network. Users can conveniently query and view all the
alarms generated in the entire system.
An advantage of this alarm monitoring method is that other information, such as topology
information, configuration data, and performance data, can also be viewed on the client
GUI. With the analysis of the alarm information and other information, faults in the network
can be more easily located.
2.2.2 Alarm Monitoring Through the Alarm Box

The alarm box is a tool used to convey alarm information fast and intuitively. It can be
connected to the NetNumen U31 R52 system through a broadband network. The system
transfers alarm information to the alarm box through TCP/IP. After receiving alarms, the
alarm box displays them on the LCD screen and activates visual and audible alarms.
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The alarm box displays the details of received alarms on its LCD screen. Users can
scroll the details by pressing the scroll key.
The alarm box provides voice prompts and beep sounds as alarm indications.
In addition, the alarm box can notify relevant personnel of alarms and alarm clearing
information through a short message through its built-in SMS module.
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Chapter 2 Alarm and Notification Monitoring
2.2.3 Alarm Monitoring Through a Short Message and an E-Mail

Function Description
The NetNumen U31 R52 system can forward the alarm information to relevant personnel
through a short message and an E-mail. The receivers may be the maintenance engineers
in a local ZTE office and maintenance personnel of the telecom operator. This function
enables them to know the operating status of the network even if they are not on site. Two
application scenarios are as follows:
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Alarm specified: An active alarm can be forwarded to specified personnel through a

short message or an E-mail.
Alarm forwarding: An alarm forwarding rule can be created for automatically
forwarding active alarms meeting the specified conditions through a short message
or an E-mail.
Prerequisite Configuration
To ensure the successful forwarding of alarm information, necessary parameters must be
properly set in the NetNumen configuration center. This configuration can be performed
during the installation of the NetNumen U31 R52 server software, or in the NetNumen
configuration center after the installation of NetNumen U31 R52.
Context
The following procedure describes how to start the NetNumen configuration center and
configure the alarm forwarding function on the NetNumen U31 R52 server.
Steps
1.
Note:
The user who launches the Configuration Center must also be the one who installs
and uses the NetNumen U31 server.
Log in to the UNIX system on the NetNumen U31 R52 server as the omc user, switch
to ../ems/uif/, and then execute the runPlugCenter.sh file.
The NetNumen(TM) Unified Management System window is displayed. By default,
the Common Configuration node is selected in the left pane.
2. In the expanded navigation tree in the left pane, select Common Configuration >
Common Property, and then expand the Forward node on the Server tab in the
right pane. All nodes for configuring alarm forwarding are listed under Forward, see
Figure 2-1.
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Figure 2-1 Configuration Center
3. Configure a forward type for short messages.

a. Select the Forward > Forward type node, and select a forward type for short
messages in the Value of config list, see Figure 2-2.
Figure 2-2 Configuring a Forwarding Type
For the descriptions of forward type, refer to Table 2-1.
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Table 2-1 Forward Type Descriptions

SN
Description
GSM Modem used to forward short messages
SMPP protocol used to forward short messages
CMPP protocol used to forward short messages
Alarm box used to forward short messages
PRIVATE, the platform to send messages to a designated EMB,

the default is 4
b. Select the Forward > Country code node, and configure a country code of a
receiver in the Value of config text box, see Figure 2-3.
Figure 2-3 Configuring a Country Code
Note:
Country code must be configured for any type of forwarding short messages.
The system supports five types for forwarding short messages, and the default is 4
(alarm box). The following describes detailed configurations.
l 1: GSM Modem Forward
a. Select 1 from the Value of config list, and expand the Forward > GSM
Moden Forward node. The GSM Modem Forward node is displayed, see
Figure 2-4.
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Figure 2-4 GSM Modem Forward Node
b. Configure the parameters under the GSM Modem Forward node. For the
parameter descriptions, refer to Table 2-2.
Table 2-2 Sending Short Messages Through GSM MODEM Parameter
Descriptions
Parameter
Description
GSM Modem equipment serials
Specifies the serial port to which the SMS module

is connected. The default value is COM1. The value
format varies with different operating systems.
In the Windows operating system, enter COM1

if the SMS module is connected to serial port
1; enter COM2 if the SMS module is connected
to serial port 2.
In
the
Linux
operating
system,
enter
/dev/ttyS0 if the SMS module is connected

to serial port 1; enter /dev/ttyS1 if the SMS
module is connected to serial port 2.
In
the
UNIX
operating
system,
enter
/dev/cua/a if the SMS module is connected

to serial port 1; enter /dev/cua/b if the SMS
module is connected to serial port 2.
GSM part times
Specifies the maximum number of segments to

which a short message can be divided when it
contains too many characters. The default value
is 3.
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Parameter
Description
GSM receiver number
Specifies the cell phone numbers of receivers to

whom short messages can be sent. Use a comma
to separate multiple cell phone numbers.
The cell phone numbers set are valid only when no
receiver cell phone number is set in the NetNumen
U31 R52 system.
2: SMPP Forward
a. Select 2 from the Value of config list, and expand the Forward > SMPP
Forward node. The SMPP Forward node is displayed, see Figure 2-5.
Figure 2-5 SMPP Forward Node
b. Configure the parameters under the SMPP Forward node according to the
information provided by carriers.
l
3: CMPP Forward
a. Select 3 from the Value of config list, and expand the Forward > CMPP
Forward node. The CMPP Forward node is displayed, see Figure 2-6.
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Figure 2-6 CMPP Forward
b. Configure the parameters under the CMPP Forward node according to the
information provided by carriers.
l
4: Alarm Box Forward

a. Select 4 from the Value of config list, and expand the Forward > Alarm Box
Forward node. The Alarm Box Forward node is displayed, see Figure 2-7.
Figure 2-7 Alarm Box Forward
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b. Click IP address of alarm box for forwarding SMS, and configure the IP
address for the alarm box in the Value of config text box.
Note:
In Alarm Box Forward, the system automatically divides this short message into
multiple short messages if the content of a short message exceeds the maximum
length. The subscriber numbers to receive short messages are configured on the
NetNumen U31 R52 system.
5: PRIVATE
Select 5 from the Value of config list. The NetNumen U31 R52 system sends a
short message to the designated Environment Monitor Board (EMB).
Note:
PRIVATE is a forward interface for private alarm short messages according to
users need. This mode is currently unavailable.
4. Configure mail forward.

a. Select the Forward > Mail Forward node. The Mail Forward node is displayed,
see Figure 2-8.
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Figure 2-8 Configuring E-Mail Forwarding
b. Configure the parameters under the Mail Forward node. For the parameter
descriptions, refer to Table 2-3.
Table 2-3 E-mail Forwarding Function Parameter Descriptions
Parameter
Description
Mail server IP
Specifies the IP address of the E-mail server used for

forwarding alarm information.
Mail server need auth
Specifies whether authentication is needed for logging in

to the E-mail server. If Yes is selected, the user name and
password are required.
Mail server username
Specifies the user name used for logging in to the E-mail

server when authentication is required.
Mail server password
Specifies the login password when authentication is

required.
Mail servers FromAddress
Specifies the E-mail address from which the E-mail

containing alarm information is sent, for example,
test@zte.com.cn.
5. Click Close in the NetNumen(TM) Unified Management System window.
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Note:
After all configurations are completed, restart the NetNumen U31 R52 server to enable
the configurations.
2.3 Monitoring Alarms in Real Time

Context
The Alarm Monitoring tab monitors active alarms and history alarms in real time.
Real-time monitoring for active alarms can acquire real-time alarm information of
equipment or the network. Monitoring for history alarms can display alarm status of alarm
handling or recovery in the system.
Steps
1. From the main menu of the client window, select Fault > Alarm Monitoring. The
Alarm Monitoring tab is displayed, see Figure 2-9.
Figure 2-9 Alarm Monitoring Tab
The Alarm Monitoring tab includes the Alarm Monitoring area and the History
Alarms area:
l Alarm Monitoring area: located on the upper side of the Alarm Monitoring tab,
displays active real-time alarm information of the entire network.
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History Alarms area: located on the lower side of the Alarm Monitoring tab,
displays history alarm information.
End of Steps
2.4 Monitoring Notifications in Real Time

Context
The Notification Monitoring tab displays faults occurring in equipment operation through
the NetNumen U31 R52 system. It monitors notification generation of the system to ensure
that users can learn network operation status in real time.
Steps
1. From the main menu of the client window, select Fault > Notification Monitoring.
The Notification Monitoring tab is displayed, see Figure 2-10.
Figure 2-10 Notification Monitoring Screen
End of Steps
2.5 Monitoring Active Alarms by NE

Context
The NetNumen U31 R52 system can count the active alarms of all severity levels for each
NE in the managed network. In addition to viewing the statistical information of active
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alarms, users can monitor the active alarms of a specific NE on the Alarm Monitoring by
NE tab.
Steps
1. Perform either of the following operations:
l From the main menu of the client window, select Fault > Alarm Monitoring by
NE.
l On the left navigation tree of the Management tab, double-click the Management
Tree > Real-Time Monitoring > Alarm Monitoring by NE node.
The Alarm Monitoring by NE tab is displayed, see Figure 2-11.
Figure 2-11 Alarm Monitoring by NE Tab
The unacknowledged alarm number/total alarm number of all severity levels for
each NE is displayed on the Alarm Monitoring by NE tab.
End of Steps
2.6 Monitoring Active Alarms by NE Type

Context
The system can count the active alarms of all severity levels in the managed network by
NE type. In addition to viewing the statistical information of active alarms by NE type,
users can monitor the active alarms reported by all NEs of the same type on the Alarm
Monitoring by NE Type tab.
Steps
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From the main menu of the client window, select Fault > Alarm Monitoring by
NE Type.
l On the left navigation tree of the Management tab, double-click the Management
Tree > Real-Time Monitoring > Alarm Monitoring by NE Type node.
The Alarm Monitoring by NE Type screen is displayed, see Figure 2-12.
Figure 2-12 Alarm Monitor by NE Type Tab
End of Steps
2.7 Viewing Alarms on the Alarm Box

Prerequisite
l
l
The connection between the alarm box and the NetNumen U31 R52 system is normal.
The user has the authority of viewing alarms on the alarm box.
Context
When an alarm box is used, users can directly view the information of alarms on the
alarm box. Upon receiving alarms, the alarm box produces alarm sounds and turns on
the corresponding indicators.
Steps
1. Verify that the alarm box activates any visual or audible alarm.
2. Press the M button on the alarm box. The function menu is displayed.
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3. Press the up or down arrow to select the Alarm Querying menu, and then select OK.
The information of the latest alarm is displayed on the LCD screen.
4. Use the up or down arrow to view the information of other received alarms.
End of Steps
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Chapter 3
Alarm and Notification Query

Table of Contents
Querying Active Alarms ..............................................................................................3-1
Querying History Alarms.............................................................................................3-6
Querying Notifications ................................................................................................3-9
Customized Query....................................................................................................3-10
3.1 Querying Active Alarms

Context
Users can set query conditions as required on each tab of the Query Active Alarms
dialog box. The displayed query results are active alarm information that meets all filter
conditions. If no query condition is set, all the active alarm information is queried and
displayed.
Steps
1. From the main menu of the client window, select Fault > Query Active Alarms. The
Query Active Alarms dialog box is displayed, see Figure 3-1.
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Figure 3-1 Query Active Alarms Dialog Box Location Tab
2. On the Location tab, select an NE type from the NE Type list, and select a desired
NE to be queried from the NE list in the left pane.
For the descriptions of buttons and option boxes displayed on this tab, refer to Table
3-1.
Table 3-1 Button and Option Box Descriptions
Item
Description
All NEs option box
If selected, it indicates all NEs in the NE list are selected, and the
system queries the alarms of all NEs.
The All NEs option box is selected by default.
Specific NEs option
If selected, you need to specify NEs from the NE list, and the system
box
queries the alarms of the selected NEs.

Adds the selected nodes into the selected list, excluding their
sub-nodes.
Adds the selected nodes and their sub-nodes into the selected list.
Removes the selected nodes from the selected list.
Removes all nodes from the selected list.
Filters NEs and only displays the NEs related to the entered keywords
in the NE list.
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Chapter 3 Alarm and Notification Query
3. Click the Alarm Code tab, and select a desired alarm code to be queried from the
alarm code list in the left pane, see Figure 3-2.
Figure 3-2 Alarm Code Tab
For the descriptions of buttons and option/check boxes displayed on this tab, refer to
Table 3-2.
Table 3-2 Button and Option/Check Box Descriptions
Item
Description
All Codes option box
If selected, it indicates that all alarm codes in the alarm code list are
selected, and the system queries the alarms of all alarm codes.
The All Codes option box is selected by default.
Specific Codes option
If selected, you need to specify alarm codes from the alarm code list,
box
and the system queries the alarms of the selected alarm codes.
Exclude the Selected
The system queries the active alarms of all alarm codes exclusive of
check box
the selected alarm codes.

Filters alarm codes and only displays all active alarm codes related to
the entered keywords in the alarm code list.
Indicates that all leaf nodes are selected. Select all alarm codes in
the alarm code list by clicking
, and click
to add them into the
right pane.
4. Click the Time tab, and set the corresponding parameters.

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l
l
If NEs in the network and the client are located in the same time zone, set Raised
Time and (Un)ACK Time for active alarms, see Figure 3-3.
If NEs in the network and the client are located in different time zones, set a
time zone standard for alarm occurrence, Raised Time, and (Un)ACK Time, see
Figure 3-4.
Figure 3-3 Query Active Alarms-Time (Single Time Zone)
Figure 3-4 Query Active Alarms (Time-Multiple Time Zone)
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l
l
Note:
NE Wall-Time: NE time zone as a standard. If an alarm is raised during the
specified period, this alarm can be queried successfully.
Client Time Zone (Chinese Standard Time): client time zone as a standard. If an
alarm is raised during the specified period, this alarm can be queried successfully.
5. Click the Others tab, and set query conditions, such as Alarm Type, Severity, ACK
State, or NE IP of the NE that generates an alarm, see Figure 3-5.
Figure 3-5 Others Tab
6. Click the Advanced button. The Advanced dialog box is displayed, see Figure 3-6.
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Figure 3-6 Advanced Dialog Box
7. Set query keywords as required in (Un) ACK User ID, Remark, Comment, or Alarm
ID text box, and then select the Visible or Invisible check box.
8. Click OK to return to the Query Active Alarms dialog box.
9. Click OK. The system queries active alarms according to the settings, and displays
all related alarm information in the alarm information list on the Query Active Alarms
tab.
End of Steps
3.2 Querying History Alarms

Context
Users can set query conditions as required on each tab of the Query History Alarms
dialog box. The displayed query results are history alarm information that meets all filter
conditions. If no query condition is set, all the history alarm information is queried and
displayed.
Steps
1. From the main menu of the client window, select Fault > Query History Alarms. The
Query History Alarms dialog box is displayed, see Figure 3-7.
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Figure 3-7 Query History Alarms Location Tab
On the Location tab, select the Match By Additional NE check box as required
referring to the following:
l
Match By Additional NE is selected: If the system detects that the NE location

that has an alarm is the specified board of a specified NE, the history alarm can
be queried. The NE location is specified by the Additional NE and Additional
Location fields of the alarm.
Match By Additional NE is not selected: When the system detects that the NE
location that reports an alarm is the specified board of a specified NE, the history
alarm can be queried. The NE location is specified by the NE and Location fields
of the alarm. This is by default.
2. Set query conditions respectively on the Location, Alarm Code, Time, and Others
tabs. For the operation details, refer to 3.1 Querying Active Alarms.
Note:
If history alarms in a specified duration needs to be queried, you can set the query
duration to >= or <= day(s), hour(s), minute(s), or second(s) in the Duration area
on the Time tab.
3. On the Other tab, click the Advanced button. The Advanced dialog box is displayed,
see Figure 3-8.
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Figure 3-8 Advanced Dialog Box
4. Set query keywords as required in the Clear Type, (Un) ACK User ID, Remark,
Comment, Alarm ID, or Query maximum count text box.
5. Click the More button. The Extended Clear Type dialog box is displayed, see Figure
3-9. Select an extended clear type as required.
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Figure 3-9 Extended Clear Type Dialog Box
6. Click OK to return to the Advanced dialog box.

7. Click OK to return to the Query History Alarms dialog box.
8. Click OK. The system queries history alarms according to the settings, and displays
all related alarm information in the alarm information list on the Query History Alarms
tab.
End of Steps
3.3 Querying Notifications

Context
Users can set query conditions as required on each tab of the Query Notifications dialog
box. The displayed query results are notifications that meets all filter conditions. If no
query condition is set, all the notifications are queried and displayed.
Steps
1. From the main menu of the client window, select Fault > Query Notifications. The
Query Notifications dialog box is displayed, see Figure 3-10.
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Figure 3-10 Query Notifications Dialog Box
2. Set query conditions respectively on the Location, Notification Code, and Others
tabs.
3. Click OK. The system queries notifications according to the settings, and displays the
corresponding notifications in the notification list on the Query Notifications tab.
End of Steps
3.4 Customized Query

3.4.1 Creating Custom Query Conditions
Prerequisite
You have logged in to the Fault Management screen.
Context
Users can customize query conditions for notifications or alarms through creating an alarm
query. After the query conditions is created, users can query specific alarms or notifications
in accordance with these query conditions.
Users can save the created custom query conditions for next execution.
l
My Query: The created custom query conditions under this node are seen only by
the user that creates these query conditions.
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Departments Query: The created custom query conditions under this node are seen
by all members in the same department.
The procedure for creating custom query conditions under My Query is the same as that
under Departments Query. The following procedure describes how to create custom
query conditions under My Query.
Steps
1. In the left Management Tree pane, expand the Management Tree > Alarm Query >
Custom Query node.
2. Rightclick the My Query node, and select New Active Alarm Query from the shortcut
menu. The Query Active Alarms dialog box is displayed, see Figure 3-11.
Figure 3-11 Query Active Alarms Dialog Box
3. Set query parameters respectively on the Location, Alarm Code, Time, and Others
tabs.
4. Click OK. The system displays all the queried alarm information in the alarm
information list on the Query Active Alarms tab.
5. Click
on the toolbar. The New Query dialog box is displayed, see Figure 3-12.
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Figure 3-12 New Query Dialog Box
6. Enter the name of a new custom query condition in the Query Name text box, and
click OK. The new query condition is displayed in the Management Tree pane.
End of Steps
3.4.2 Exporting Query Conditions to an XML File

Prerequisite
Context
The default query conditions predefined by the NetNumen U31 R52 system or customized
by users can be exported to an XML file.
Steps
Active Alarms/History Alarms/Notificaitons node.
2. Right-click any leaf node, and select Export Condition from the shortcut menu. The
Save dialog box is displayed.
3. Enter or select a directory for saving the exported query conditions from the Save
in list, change the file name in the File name box as needed, and then click Save.
An XML file containing the exported query conditions is displayed under the specified
directory.
End of Steps
3.4.3 Importing Query Conditions From an XML File

Prerequisite
The XML file containing the custom query conditions is ready.
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Context
Users can specify query conditions in an XML file in the format supported by the NetNumen
U31 R52 system, and then import the predefined query conditions to the NetNumen U31
R52 system as a new customized query template.
The procedures for importing query conditions under the My Query node and the
Departments Query node are the same.
The following procedure describes how to import an XML file under the My Query node
for creating a query template.
Steps
Custom Query node.
2. Right-click the My Query node under Custom Query, and select Import Condition
from the shortcut menu. The Open dialog box is displayed.
3. Select the directory of the XML file from the Look in list, select the XML file to be
imported, and then click Open. The Import Query dialog box is displayed, asking for
a name for the imported query template.
4. Enter a name in the Query Name box, and then click OK. A query template is displayed
under the Custom Query node on the Management tab in the navigation pane.
End of Steps
3.4.4 Copying and Pasting Query Conditions

Prerequisite
Context
By copying and pasting existing query conditions, default query conditions, or customized
query conditions, users can create a new query template conveniently.
If the new query template needs to be modified, users can right-click the pasted query
template node, and select Edit from the shortcut menu to edit the query template in the
displayed dialog box.
The procedures for copying a query template under the My Query node and the
Departments Query node are the same. The following procedure describes how to copy
and paste the query conditions of the query Unacknowledged Active Alarms under the
My Query node.
Steps
Active Alarms node.
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2. Right-click the Unacknowledged Active Alarms node, and then select Copy from
the shortcut menu.
3. Right-click the My Query node under Custom Query, and then select Paste from
the shortcut menu. The same query template (Unacknowledged Active Alarms) is
displayed under the Custom Query node on the Management tab.
End of Steps
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Chapter 4
Alarm Statistics
Table of Contents
Overview of Alarm Statistic.........................................................................................4-1
Customizing the Basic Statistics of History Alarms .....................................................4-4
Customizing the Busy-Time Statistics of History Alarms .............................................4-7
Setting Custom Statistic .............................................................................................4-9
Setting a Timing Statistic Task ..................................................................................4-10
Setting a Timing Report Task....................................................................................4-13
Viewing Statistics on the Alarm Panel.......................................................................4-15
4.1 Overview of Alarm Statistic

The NetNumen U31 R52 system supports statistics and analysis of alarm data and displays
statistical results in a table, bar chart, or pie chart.
The NetNumen U31 R52 system supports the following ways for alarm statistics:
l
In the left Statistic tree of the Fault Management screen, double-click a statistic
template predefined by the system or a custom statistic template. You can use the
selected template for alarm statistics.
On the main menu bar, select Fault > History Basic Statistics(D) or History Busy
Time Statistics. You can set statistical conditions for alarm statistics and save the
configured statistical conditions as a template in the displayed dialog box.
On the main menu bar, select Fault > Timing Statistic Task Management. You can
define a task, perform an alarm statistic template at a specified time, and export the
statistical results to a specified directory.
On the main menu bar, select Fault > Timing Report Task Management. You can
filter alarms in accordance with time and other conditions and export the statistical
results to a specified file.
Statistic Tree
The Statistic tree is located in the left pane of the Fault Management screen, see Figure
4-1.
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Figure 4-1 Statistic Tree
The Statistic tree contains the following nodes:

l
Predefined by the system:
By NE
By NE Type
By Alarm Code
By Time
For example, after double-clicking the By Time > Hour node, the corresponding
statistical results are displayed on the Statistic Alarm Frequency By Hour tab, see
Figure 4-2.
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Chapter 4 Alarm Statistics
Figure 4-2 Statistic Alarm Frequency By Hour Tab
l
l
Custom Statistic: You can create a basic history alarm statistic template or a statistic
template for history busy-time alarms under this node.
Default Statistic Setting: You can set a default statistic template by double-clicking
this node.
Function of Default Statistic Setting: The system queries alarm information in

accordance with the default statistic template, and then performs other statistics
in the Statistic tree for the queried alarm information.
Method of Default Statistic Setting: Double-click the Default Statistic Setting

node. The Default Statistic Condition dialog box is displayed, see Figure 4-3.
You can set the default statistic conditions respectively on the Location, Alarm
Code, or Others tab.
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Figure 4-3 Default Statistic Condition Dialog Box
Note:
If the condition in the default statistic template needs to be modified, double-click
the Default Statistic Setting node to modify the condition in the displayed Default
Statistic Setting dialog box.
4.2 Customizing the Basic Statistics of History Alarms

Context
The basic statistic of history alarms includes the statistics of alarm frequency and alarm
duration. Users can customize a statistical template and conditions in accordance with the
statistical information.
Note:
A predefined and saved template with appropriate counting rule and conditions for basic
statistics of history alarms can also be used directly for customized statistics of history
alarms.
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The following procedure describes how to obtain and view the statistical results of specific
history alarms by setting a statistical template.
Steps
1. In the client window, perform either of the following operations:
l On the main menu bar, select Fault > History Alarm Basic Statistics
l On the main menu bar, select Statistics > History Alarm Statistics > History
Alarm Basic Statistics.
The Alarm Basic Statistic dialog box is displayed with two tabs. By default, the Basic
tab is displayed, see Figure 4-4.
Figure 4-4 Alarm Basic Statistic Dialog Box (Basic Tab)
2. On the Basic tab, set a statistical template.

a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
b. Under Statistic Row, select the object(s) which will be displayed as the rows in
the statistical result table. Two statistical objects can be selected. For example,
Alarm Type and Alarm Code are selected.
c. Under Statistic Column, select Severity if the history alarms of different severity
levels are to be counted and the severity has not been selected as a statistical
object under Statistic Row.
d. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
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After setting the statistical template, you can preview the format of the statistical result
under Preview. Figure 4-5 shows an example of a statistical result preview.
Figure 4-5 Preview of Statistical Result
3. Click the Condition tab. The Condition tab is displayed, see Figure 4-6.
Figure 4-6 Alarm Basic Statistic Template Dialog Box (Condition Tab)
4. Set the parameters on the three tabs: Location, Alarm Code, and Others.
After setting the template for basic statistics of history alarms, you can click Save to
save the template. The template is displayed under Customized Statistics on the
Statistic tab in the navigation pane.
5. Click OK. The History Alarm Basic Statistics tab is displayed in the client window,
displaying the statistical result in a table, see Figure 4-7.
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Figure 4-7 Basic Statistical Result of History Alarms
6. Click or on the toolbar as needed. The statistical result is displayed in a bar chart
or pie chart.
End of Steps
4.3 Customizing the Busy-Time Statistics of History

Alarms
Context
Busy time or busy hour refers to a 60-minute period during which the total traffic load in the
network is heavy in a day. The system offers a special function for counting history alarms
in busy hours because alarms reported in such hours require more concern.
In the NetNumen U31 R52 system, users can specify the busy hours in a day, and then
set statistical conditions for counting the frequency and average duration of history alarms
in busy time.
Note:
A predefined and saved template with appropriate counting rule and conditions for
busytime statistics of history alarms can also be used for customized statistics of history
alarms during busy hours.
The following procedure describes how to obtain and view the statistical result of history
alarms during busy hours by setting a counting rule.
Steps
l On the main menu bar, select Fault > History Alarm Busy-time Statistics.
l On the main menu bar, select Statistics > History Alarm Statistics > History
Alarm Busy-time Statistics.
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The History Alarm Busy-time Statistic dialog box is displayed with two tabs. By
default, the Basic tab is displayed, see Figure 4-8.
Figure 4-8 History Alarm Busy-time Statistic Dialog Box (Basic Tab)
2. On the Basic tab, set a counting rule.

a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
b.
All hours, being highlighted, are selected by default. You can click the hours that
are not busy hours to cancel the selection.
Under Effective Time, select the busy hour(s).
c. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
3. Click the Condition tab. The Condition tab is displayed.
4. Set parameters on the three tabs: Location, Alarm Code, and Others.
After setting the template for busy-time statistics of history alarms, you can click Save
to save the template. The template is displayed under Customized Statistics on the
Statistic tab in the navigation pane.
5. Click OK. The History Alarm Busy-time Statistics tab is displayed in the client
window, displaying the statistical result of busy-hour history alarms in table format,
see Figure 4-9.
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Figure 4-9 Statistical Result of History Alarms in Busy Hours
6. Click or on the toolbar as needed. The statistical result is displayed in a bar chart
or pie chart.
End of Steps
4.4 Setting Custom Statistic

Prerequisite
Context
Custom Statistic includes two types of statistic templates: New History Alarm Basic
Statistic Template and New History Alarm Busy Time Statistic Template. Their setting
methods are the same. The following procedure uses New History Alarm Basic Statistic
Template as an example.
Users can set history alarm statistic mode in a custom statistic template as required, or
execute the customized statistic template for statistics and analysis of history alarms.
Steps
1. In the left Statistic pane of the Fault Management screen, right-click the Custom
Statistic node, and select New History Alarm Basic Statistic Template from the
shortcut menu. The New History Alarm Basic Statistic Template dialog box is
displayed, see Figure 4-10.
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Figure 4-10 New History Alarm Basic Statistic Template Dialog Box
2. Enter a template name in the Template Name text box, and click OK. The History
Alarm Basic Statistic Template dialog box is displayed. For the detailed settings,
refer to 4.2 Customizing the Basic Statistics of History Alarms.
After the settings are completed, the created custom statistic template is displayed
under the Custom Statistic node, such as Template 1.
3. Right-click the Template 1 node, and select Execute from the shortcut menu. The
statistical results are displayed on the Template 1 tab.
Note:
The statistical results are displayed in a bar chart or pie chart.
End of Steps
4.5 Setting a Timing Statistic Task

Prerequisite
The custom statistic template must be ready.
Context
Users can execute a system-predefined statistic template or custom statistic template at
a specified period and export the statistic result to a specified directory by setting a timing
statistic task.
Steps
l On the main menu bar, select Fault > Timing Statistic Task Management.
l On the main menu bar, select Query& Statistics > History Alarm Statistics >
Timing Statistic Task Management.
The Timing Statistic Task Management tab is displayed, see Figure 4-11.
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Figure 4-11 Timing Statistic Task Management Screen
2. Click
on the toolbar. The Statistic Task dialog box is displayed, see Figure 4-12.
Figure 4-12 Statistic Task Dialog Box
3. Set the parameter for a statistic task. For the parameter descriptions, refer to Table
4-1.
Table 4-1 Parameter Descriptions for the Statistic Task Dialog Box
Parameter
Description
Task Name
Identifies a timing statistic task.
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Parameter
Description
Template Name
Indicates a system-predefined statistic template or custom statistic

template.
Click the View button to view the details of the selected template in the
displayed History Alarm Basic Statistic Template dialog box. You can
modify a custom template in this dialog box.
Begin Time
Specifies begin time for a timing statistic task.
End Time
Specifies end time for a timing statistic task.
Task Status
Indicates initial status of the created task.

l
If it is set to Active, the task starts to be executed after being

successfully created.
If it is set to Suspend, the task must be activated manually after

being successfully created and then starts to be executed.
Task execution plan
Indicates an execution plan for a timing statistic task. The system

supports the following default modes:
l
By day: execute at 5:00 a.m. every day.
By week: execute at 5:00 a.m. on Monday every week.
By month: execute at 5:00 a.m. on 1st every month.
Custom: customized by users.
If Custom is used, Task Type, Date, and Time must be set. You can
add custom execution time to the execution time list by clicking the Add
button.
Note:
The number of tasks supported by the system at the same time is restricted, which
causes that the follow-up tasks must wait for execution. The Custom mode is
recommended because it can execute a task at a specified time to avoid execution
peak time.
4. Click OK.
The timing statistic task in active status starts to be executed, and the statistic result is
displayed in the Statistic Task Execute Result list at a specified period in accordance
with the task execution plan.
5. Select any item in the Statistic Task Execute Result list, and click the Export button.
The Save dialog box is displayed.
6. Set a path for saving the execution result, and click Save. The statistic result file is
exported to the local computer for easy view of statistic results.
End of Steps
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Follow-Up Action
4.6 Setting a Timing Report Task

Context
Timing Report Task Management can filter alarms at a specified period according to
user-defined time and conditions, and export the execution result to a file.
Steps
1. On the main menu bar, select Fault > Timing Report Task Management. The Timing
Report Task Management tab is displayed, see Figure 4-13.
Figure 4-13 Timing Report Task Management Tab
2. Click
on the toolbar. The Timing Report Alarm Task dialog box is displayed, see
Figure 4-14.
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Figure 4-14 Timing Report Alarm Task Dialog Box (Basic Tab)
3. Set Task Name, Alarm Type, Begin Time, End Time, Task Status, and Task
execution plan.
The system supports the following default modes:
l
l
l
l
By day: execute at 5:00 a.m. every day.

By week: execute at 5:00 a.m. on Monday every week.
By month: execute at 5:00 a.m. on 1st every month.
Custom: customized by users.
If Custom is used, Task Type, Date, and Time must be set. You can add custom
execution time to the execution time list by clicking the Add button.
Note:
The number of tasks supported by the system at the same time is restricted, which
causes that the follow-up tasks must wait for execution. The Custom mode is
recommended because it can execute a task at a specified time to avoid execution
peak time.
4. Click the Condition tab, and set the parameters respectively on the Location, Alarm
Code, Time, and Others sub-tabs, see Figure 4-15.
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Figure 4-15 Timing Report Alarm Task Dialog Box (Condition Tab)
5. Click OK.
The timing statistic task in active status starts to be executed, and the statistic result
is displayed in the Timing Report Task Execute Result list at a specified period in
accordance with the task execution plan.
6. Select any item in the Timing Report Task Execute Result list, and click the Export
button. The Save dialog box is displayed.
7. Set a path for saving the execution result, and click Save. The execution result file is
exported to the local computer in CSV format.
End of Steps
4.7 Viewing Statistics on the Alarm Panel

Context
The alarm panel displays the statistics of alarms at different security levels by their
acknowledgement status.
The following procedure describes how to view statistics on the alarm panel.
Steps
1. On the main menu bar, select Fault > Alarm Panel. The Alarm Panel dialog box is
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Figure 4-16 Alarm Panel Dialog Box
The alarm panel displays the statistics of acknowledged and unacknowledged alarms
at different security levels.
By default, the alarm level icons are static. To make them flash, click the Flash button.
To stop flashing, click the Stop Flash button.
End of Steps
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Chapter 5
Alarm and Notification

Management
Table of Contents
Alarm and Notification Management ...........................................................................5-1
Acknowledging an Active Alarm .................................................................................5-2
Un-acknowledging an Active Alarm ............................................................................5-2
Clearing an Active Alarm ............................................................................................5-3
Adding a Comment to an Active Alarm .......................................................................5-3
Forwarding an Active Alarm via E-mail and a Short Message .....................................5-4
Viewing the Details of an Alarm ..................................................................................5-6
Viewing and Supplementing the Handling Suggestions of an Alarm ...........................5-9
Viewing History Alarms Related to an Active Alarm ..................................................5-10
Displaying the Alarm Reporting Time by Time Zone .................................................5-11
Creating a Rule for an Active Alarm..........................................................................5-11
Viewing Related Rules of an Alarm ..........................................................................5-13
Locating the Source NE of an Active Alarm on the Topology Management Screen ...5-14
Printing Alarms.........................................................................................................5-15
Exporting Alarms to a File ........................................................................................5-17
Viewing Active and History Alarms of a Board Through Rack Diagram .....................5-18
Synchronizing Alarms...............................................................................................5-19
5.1 Alarm and Notification Management

Alarm and notification management includes:
l
l
l
l
l
l
l
l
l
l
l
l
l
Acknowledge
Unacknowledge
Clear
Comment
Forward
Detail
Handling Suggestions
Create Rules
Related Rules
Locating Alarm to NE
Print Alarms
Export Alarms
Open Rack Diagram
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Synchronize Active Alarms
Users can right-click an alarm in the alarm list to execute these operations from the shortcut
menu.
5.2 Acknowledging an Active Alarm

Prerequisite
Active alarms are being monitored or have been successfully queried.
Context
When a new alarm is received from a managed NE, it is displayed as Unacknowledged
in the alarm list. Users can change the acknowledgement status of this alarm into
Acknowledged, indicating that the occurrence of this alarm is known.
Steps
1. In the alarm list displayed on the client window, right-click the unacknowledged
alarm to be acknowledged, and select Acknowledge from the shortcut menu. The
Acknowledge Alarms dialog box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Unacknowledged to Acknowledged. The system records the
information related to the acknowledgement, including the time, owner, and comment.
End of Steps
5.3 Un-acknowledging an Active Alarm

Prerequisite
Context
Users can unacknowledge an active alarm if the alarm does not need immediate
handling. After the unacknowledgement, the alarm status changes from Acknowledged
to Unacknowledged
Steps
1. In the alarm list displayed on the client window, right-click the acknowledged alarm to
be unacknowledged, and then select Unacknowledge from the shortcut menu. The
Unacknowledge Alarms dialog box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of
the alarm changes from Acknowledged to Unacknowledged. The system records
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Chapter 5 Alarm and Notification Management
the information related to the unacknowledgement, including the time, owner, and
comment.
End of Steps
5.4 Clearing an Active Alarm

Prerequisite
Context
Users can clear the corresponding alarms manually after a fault is resolved.
Steps
1. In the alarm list displayed in the client window, right-click the active alarm to be cleared,
and then click Clear. The Confirm message box is displayed.
2. Click OK. The cleared alarm disappears from the active alarm list, turning into a history
alarm. The system records the information related to the clearing action.
Note:
The system automatically clears the alarms that are set to auto-clear after the
corresponding fault is resolved.
End of Steps
5.5 Adding a Comment to an Active Alarm

Prerequisite
Context
To add some information to an active alarm, for example, an explanation or special note,
users can add a comment to this alarm.
Steps
1. In the alarm list displayed in the client window, right-click the active alarm to which
information is to be added, and then select Comment from the shortcut menu. The
Comment dialog box is displayed.
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2. Enter a comment, and then click OK. The system records the information related to
the comment.
End of Steps
5.6 Forwarding an Active Alarm via E-mail and a Short

Message
Prerequisite
l
l
l
For the short message method, the communication between the NetNumen U31 R52
server and the Short Message Service (SMS) center is normal.
For the E-mail method, the communication between the NetNumen U31 R52 server
and the mail server is normal.
The required phone numbers and/or E-mail addresses of the persons have been
obtained.
Context
To ensure the timely handling of an active alarm, users can forward it through a short
message or an E-mail to notify relevant personnel.
Steps
1. In the alarm list displayed in the client window, right-click the active alarm to be
forwarded, and then select Forward from the shortcut menu. The Forwarding Setup
dialog box is displayed, see Figure 5-1.
Figure 5-1 Forwarding Setup Dialog Box
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2. Enter E-mail address(es) in the Email box, and phone number(s) in the Phone box.
If the E-mails and phone numbers of the required persons are available in the system,
users can perform the following operations to select the E-mail addresses and phone
numbers:
Note:
For information about how to set the information of a user, including E-mail address
and phone number, refer to the NetNumen U31 R52 Unified Element Management
System Security Management Operation Guide.
a. Click the Address button. The Select Users dialog box is displayed.
b. In the Available users list, select the user(s), and then click the Email and/or
Phone button to add them to the Selected users list, see Figure 5-2.
Figure 5-2 Select Users Dialog Box
c. Click OK.
3.
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Note:
The default subject and contents of E-mail and short message are determined by a
predefined forward template. Users can modify the forward template to change the
default subject and contents to be forwarded by selecting Fault > Setting > Forward
Template Setting on the menu bar of the client window.
On the Forward by Email and Forward by SMS tabs, edit the subject and contents
of the E-mail and short message as needed.
4. Click OK. The system sends an E-mail and/or a short message containing the alarm
information to the specified person(s).
End of Steps
5.7 Viewing the Details of an Alarm

Context
Viewing the details of an active alarm helps users locate and handle the failure causing
this alarm.
Steps
1. In the active alarm list, locate the active alarm to be viewed, and then perform either
of the following operations:
l Double-click the active alarm.
l Right-click the active alarm, and then click Detail.
The NE dialog box is displayed, displaying the details of the active alarm on the Detail
tab. For the details of an active alarm, see Figure 5-3. For the details of an history
alarm, see Figure 5-4.
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Figure 5-3 Details of an Active Alarm
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Figure 5-4 Details of a History Alarm
Note:
l
The NE and Location fields describe the information of the NE that reports an
alarm.
The Additional NE and Additional Location fields describe the information of
the NE that generates an alarm.
If the ADMC Alarm field is Yes, it indicates that the equipment does not
automatically report an alarm clearing message after the alarm is restored and
the alarm must be cleared manually.
If the ADMC Alarm field is No, it indicates that the equipment automatically reports
an alarm clearing message after the alarm is restored.
2. To view the predefined handling suggestions and/or add user-defined suggestions to

the alarm, click the Handling Suggestions tab.
3. After viewing the alarm details, click Close.
In the dialog box displaying the details of an active alarm, users can click appropriate
buttons to perform corresponding operations. For a description of these buttons, refer
to Table 5-1.
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Table 5-1 Alarm Details Dialog Box Buttons

Button
Function
Shows the details of the previous alarm.
Shows the details of the next alarm.
Acknowledges the alarm.
Un-acknowledges the alarm.
Adds a comment to the alarm.
Clears the alarm forcibly.
Forwards the alarm to relevant personnel.
Exports the details of the alarm to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Copies the details of the alarm to a clipboard.
End of Steps
5.8 Viewing and Supplementing the Handling

Suggestions of an Alarm
Context
The system provides handling suggestions for each alarm. Users can handle the faults
causing the alarm in accordance with the suggestion, and supplement other information
or suggestions, for example, additional probable causes, analysis, and repair actions.
The following procedure describes how to view and supplement the handling suggestions
of an alarm.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then select Handling
Suggestions from the shortcut menu. The NE dialog box is displayed, displaying the
default handling suggestions of the alarm, see Figure 5-5.
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Figure 5-5 Handling Suggestions of an Alarm
2. View the probable causes of the alarm and suggested handling methods.
3. Enter handling suggestions in the User-defined Suggestions box, and then click
Save.
4. Click Close.
End of Steps
5.9 Viewing History Alarms Related to an Active Alarm

Context
The following procedure describes how to view the history alarms of an active alarm.
Steps
1. In the active alarm list, right-click an active alarm, and then select Related History
Alarm from the shortcut menu. The Related History Alarm tab is displayed in the
client window, listing all related history alarms of the selected active alarm.
End of Steps
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5.10 Displaying the Alarm Reporting Time by Time

Zone
Context
If NEs in the network and the NetNumen U31 R52 client are distributed in different time
zones, the occurrence time of alarms can be displayed in accordance with NE Wall-Time
or Client Time Zone.
Note:
This function is available only when NEs in the system and the client are distributed in
different time zones.
Steps
1. In the alarm list, right-click any alarm, and select Time Show Style > NE Wall-Time
or Time Show Style > Client Time Zone from the shortcut menu.
l If NE Wall-Time is selected, the raised time of alarms displayed in the list is in
accordance with the time zone of the NEs reporting these alarms.
l If Client Time Zone is selected, the raised time of alarms displayed in the list is
in accordance with the time zone of the client.
End of Steps
5.11 Creating a Rule for an Active Alarm

Context
Users can create an alarm management rule in accordance with the information of an
existing active alarm. The attributes of this alarm will be inherited in the created rule.
For the descriptions of the alarm rules, refer to 6.1 Alarm Rules.
Steps
1. In the active alarm list, right-click the active alarm, and then select Create Rules >
Alarm Acknowledging Rule from the shortcut menu. The Alarm Acknowledging
Rule dialog box is displayed with two tabs. By default, the Basic tab is displayed, see
Figure 5-6.
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Figure 5-6 Alarm Acknowledging Rule Dialog Box (Basic Tab)
2. On the Basic tab, set the basic information for the new rule to be created.
a. In the Name box, enter a name for the new rule.
b. In the Description box, enter additional information for the new rule as needed.
c. Select an initial status for the new rule: Activate or Suspend.
d. Select the time when the system acknowledges the alarm:
l While Reporting: acknowledges an alarm meeting the specified conditions
when the system receives it from the managed NE.
l While Restoring: acknowledges an alarm meeting the specified conditions
when the alarm is cleared due to the clearing of the failure causing it.
3. Click the Condition tab. The Condition tab is displayed, see Figure 5-7. The location,
alarm code, and other conditions are already set in accordance with the information of
the selected active alarm.
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Figure 5-7 Alarm Acknowledging Rule dialog box (Condition Tab)
4. Modify the conditions on the corresponding sub-tabs if required. A new alarm

acknowledging rule is created. The system will automatically acknowledge active
alarms in accordance with the rule.
5. Click OK.
End of Steps
5.12 Viewing Related Rules of an Alarm

Context
By checking the related rules of an alarm, users can know what rules are applied to the
alarm. When the alarm meets the conditions specified by a rule, the system takes the
corresponding action on the alarm. For example, if an alarm acknowledgement rule related
to the alarm specifies that the alarm should be automatically acknowledged when the
corresponding fault condition is cleared, the acknowledgement status of the alarm turns
into Acknowledged when the fault causing this alarm is cleared.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then select Related Rules from
the shortcut menu.
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Note:
In the Related Rules dialog box, users can double-click the corresponding row to
view the detailed specification of the alarm rule, and modify, delete, enable or disable
a related rule by clicking appropriate buttons on the toolbar.
If some alarm rule(s) is valid on this alarm, the Related Rules dialog box is
displayed, listing the rule(s) affecting this alarm, see Figure 5-8.
Figure 5-8 Related Rules Dialog Box
If no alarm rule is valid on this alarm, the Confirm message box is displayed,
indicating that there are no related rules.
End of Steps
5.13 Locating the Source NE of an Active Alarm on the

Topology Management Screen
Context
Users can locate the source NE of an active alarm on the Topology Management screen.
Steps
1. In the active alarm list, right-click the active alarm, and then select Locating Alarm to
NE from the shortcut menu. The Topology Management screen is displayed, where
the source NE of the active alarm is highlighted with a white frame.
After clicking this NE icon, users can view all active alarms reported by this NE on the
lower part of the screen.
End of Steps
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5.14 Printing Alarms

Prerequisite
The connection between the NetNumen U31 R52 server and the printer to be used is
normal.
Context
Users can print active alarms, history alarms or notifications displayed on the Fault
Management screen. To print specific alarms or notifications, users need to set conditions
and query them so that they are listed on the Fault Management screen.
The following procedure describes how to print history alarms reported within the latest 24
hours.
Steps
1. On the Management tab in the navigation pane, double-click History Alarms Within
One Day. The History Alarms Within One Day tab is displayed, listing all history
alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click . The Print Setup
dialog box is displayed with three tabs. By default, the General tab is displayed, see
Figure 5-9.
Figure 5-9 Print Setup Dialog Box (General Tab)
3. On the General tab, select the printer to be used from the Name list, and set the print
range and the number of copies.
4. Click the Page Setup tab. The Page Setup tab is displayed, see Figure 5-10.
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Figure 5-10 Print Setup Dialog Box (Page Setup Tab)
5. Set the paper size, orientation, and the margins.

6.
Note:
Three print styles are optional: Recommend Setup, Typical Setup, and Simple
Setup. The displayed items vary with the selected print style. For example, if
Recommend Setup is selected, the printer name, footer, date, and grid will be printed
on the alarm report and the column name will be printed out on every tabs. Users can
also select or clear some items to be displayed on the alarm report as needed.
Click the Advanced tab. The Advanced tab is displayed, see Figure 5-11.
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Figure 5-11 Print Setup Dialog Box (Advanced Tab)
7. Select the print style in the list box.

8.
Note:
Before printing out the alarms, users can preview the alarm report by clicking Preview
All.
Click Print.
End of Steps
5.15 Exporting Alarms to a File

Context
The system can export all active alarms, history alarms or notifications displayed on the
fault management window, or the alarm/notification information in some columns to an
XML, TXT, XLS, PDF, HTM, or CSV file. Before exporting specific alarms or notifications,
users need to set the query conditions and query the alarms so that they are listed on the
fault management view.
The following procedure describes how to export history alarms reported within the latest
24 hours to a file.
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Steps
1. On the Management tab in the navigation pane, double-click History Alarms Within
One Day. The History Alarms Within One Day tab is displayed, listing all history
alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab, click
box is displayed.
. The Save dialog
3. Enter or select a directory for saving the file from the Save in list.
4. Select a file type form the Files of type list.
5. Enter a name for the file in the File name box.
6. Click Save. The Confirm message box is displayed.
7. Click OK.
End of Steps
5.16 Viewing Active and History Alarms of a Board

Through Rack Diagram
Context
If an active alarm is reported by a board of an NE, users can open the rack diagram of the
NE by right-clicking this alarm and view the active or history alarms of other boards.
Steps
1.
Note:
If alarms are reported in a board, the small block on the upper part of the board blinks in
a particular color to indicate the occurrence of alarm(s). The color of the block indicates
the highest severity of alarms occurring in the board.
In the active alarm list, right-click the active alarm, and then select Open Rack
Diagram from the shortcut menu. The Rack Diagram dialog box is displayed,
presenting the board layout on the rack of the NE reporting this active alarm, see
Figure 5-12.
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Figure 5-12 Rack Diagram
2. Move the cursor on a board with alarms. The information of the board, and the
statistical information of alarms in this board are displayed in a call-out.
3. Right-click a board with a blinking block, and then select Show Active Alarm or Show
History Alarm from the shortcut menu to view all active or history alarms of the board
in the displayed dialog box.
End of Steps
5.17 Synchronizing Alarms

Prerequisite
The communication between the NetNumen U31 R52 server and the NEs whose alarms
are to be synchronized is normal.
Context
If a transmission failure occurs between the NE and the EMS or the NE does not report the
latest alarms quickly, the alarms displayed on the EMS client may be different from those
actually reported in the NE. By synchronizing alarms, users can maintain the consistency of
alarm information between the managed NEs and the EMS for timely analysis and handling
of faults in accordance with correct information.
There are two alarm synchronization methods.
l
Synchronizing alarms from a specific NE.

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Synchronizing alarms from one or more specified NEs.
Steps
l
Synchronizing alarms from a specific NE.

a. On the NE Tree tab in the navigation pane, expand the NE tree and select the NE
whose alarms are to be synchronized.
b. Right-click the NE, and then select Synchronize Active Alarms from the shortcut
menu. The Confirm message box is displayed, indicating that the synchronization
command is successfully sent.
c. Click OK.
Synchronizing alarms from one or more specified NEs.

a. On the menu bar of the client window, select Fault > Synchronize Active Alarms
or Fault > Synchronize History Alarms as needed. The corresponding dialog
box is displayed.
b. Select the NE(s) whose alarms are to be synchronized, and click OK. The
Confirm messaage box is displayed, indicating the successful sending of the
synchronization command.
To synchronize history alarms, set the period during which the history alarms are
reported in addition to selecting NEs.
c. Click OK. After the synchronization is complete, the message box is displayed on
the status bar of the client window, indicating successful synchronization.
End of Steps
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Chapter 6
Alarm Rule Management

Table of Contents
Alarm Rules ...............................................................................................................6-1
Alarm Rule Management Operations..........................................................................6-6
Creating an Alarm Rule ..............................................................................................6-7
6.1 Alarm Rules

In the NetNumen U31 R52 system, users can define different alarm rules for managing
alarms or notifications reported by managed NEs, for example, acknowledging, clearing,
filtering, or merging specific alarms when these alarms meet the preset conditions in a rule.
Alarm Rule Types

NetNumen U31 R52 allows users to create and manage various alarm rules. The following
defines some common alarm rules.
Note:
The available alarm rules vary with the product types and actual version of the NetNumen
U31 R52 in use.
Alarm Acknowledging Rule

An alarm acknowledging rule specifies the conditions for the automatic
acknowledgement of alarms. In accordance with the alarm acknowledging rule, the
system automatically acknowledges the alarms that meet the specified conditions
once they are received or cleared.
Alarm Clearing Rule

An alarm clearing rule specifies the conditions for the automatic clearing of alarms. In
accordance with the alarm clearing rule, the system automatically clears the alarms
that meet the specified conditions upon receiving them.
Alarm Filtering Rule

An alarm filtering rule specifies the conditions for the automatic filtering of alarms. In
accordance with the alarm filtering rule, the system automatically filters the alarms
that meet the specified conditions.
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Two filtering modes are optional for an alarm filtering rule: Display and Save. When
Display is selected, the filtered alarms are not displayed on the client Graphical User
Interface (GUI). When Save is selected, the filtered alarms are not displayed on the
client GUI or stored in the database.
l
Alarm Delaying Rule

An alarm delaying rule specifies the conditions for delaying the processing of transient
alarms. In accordance with the alarm delaying rule, the system directly stores the
received alarm meeting the specified conditions as a history alarm when this alarm is
cleared during the preset delay time.
When a network being debugged or an unstable network is managed by the
NetNumen U31 R52 system, a large number of alarms are reported to the system
but they are cleared later in a short time. Normally, such transient alarms are not
caused by serious failures. However, a large amount of transient alarms displayed
in the real-time monitoring window may hide serious alarms that require immediate
handling. In this case, an alarm delaying rule can be used to limit the report of
transient alarms. Only the alarms persisting for a period longer than the preset delay
time are reported to the system and displayed on the client GUI.
Alarm Merging Rule

An alarm merging rule specifies the conditions for merging multiple alarms caused by
the same fault. In accordance with the alarm merging rule, the system merges the
alarms meeting the specified conditions, and only displays the first received alarm on
the client GUI, which represents the other merged alarms caused by the same fault.
Alarm Persisting Rule

An alarm persisting rule specifies the conditions for processing some persisting active
or unacknowledged alarms. In accordance with the alarm persisting rule, the system
upgrades the alarm severity or reports a new alarm for an active or unacknowledged
alarm meeting the specified conditions when its persisting time exceeds the preset
limit.
Alarm Counting Rule

An alarm counting rule specifies the conditions for processing some alarms that
frequently occur. In accordance with the alarm counting rule, the system reports a
new alarm for the alarm meeting the specified conditions when the frequency of this
alarm during a period exceeds the preset threshold.
Alarm Forwarding Rule

An alarm forwarding rule specifies the conditions for the automatic forwarding of
alarms. In accordance with the alarm forwarding rule, the system automatically
forwards the alarms meeting the conditions to the specified personnel through an
E-mail or a short message if these alarms are received or have not been cleared
during a specific period.
Alarm Masking Rule

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Chapter 6 Alarm Rule Management
An alarm masking rule specifies the masking conditions for preventing the reporting
of some alarms. The system issues the alarm masking rule to the corresponding NE
agents, who will not report the alarms meeting the specified conditions to the system
after receiving this rule.
Note:
The alarm masking rule is different from the alarm filtering rule in Save mode.
However, the intuitive result of these two rules is that the alarms meeting the specified
conditions are not displayed on the client GUI or stored in the database of the
NetNumen U31 R52 system.
The alarm masking rule is issued to the related NE agent or the related NE
managed by an NE agent. For the successful issue of the alarm masking rule, the
NE agent must be started, and the link between the NetNumen U31 R52 server
and the NE agent must be normal. The NE agent discards the specified alarms
in accordance with the rule, and then the discarded alarms do not occupy any
network bandwidth between the NE agent and the NetNumen U31 R52 server.
The alarm filtering rule in Save mode is not issued to the related NE agent. The
NetNumen U31 R52 server discards the specified alarms upon receiving them.
The discarded alarms are not displayed on the client GUI, but they consume some
network bandwidth when being transferred from the NE agent to the NetNumen
U31 R52 server.
Alarm Restraining Rule

An alarm restraining rule specifies the conditions for restraining the display of some
alarms. An alarm may correlate with another alarm. For example, the occurrence of
alarm B results in the occurrence of alarm A. In this case, users can create an alarm
restraining rule to restrain the display of alarm A, meaning only alarm B is displayed
on the client GUI. The alarm restraining another alarm is called root alarm. The alarm
restrained by another alarm is called consequential alarm.
The following two types of alarm restraining rules can be created depending on the
correlation of alarms.
Alarm restraining rule by NE: This rule can be specified for the restraint of alarms
between different NEs.
Alarm restraining rule by NE Type: This rule can be specified for the restraint
of alarms between correlated NEs of the same type, or alarms in different
components (such as racks, and boards) in the same NE.
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Note:
In an alarm restraining rule, only one root alarm can be specified and multiple
consequential alarms can be specified. This indicates that the occurrence of a root
alarm restrains the display of multiple consequential alarms.
Alarm Triggering Script Rule

The alarm triggering script rule is used to execute a predefined Man-Machine
Language (MML) script file when condition-meeting alarms are reported, cleared, or
when the alarms persist for a specified period of time.
Notification Filtering Rule

A notification filtering rule specifies the conditions for the automatic filtering of
notifications. In accordance with the notification filtering rule, the system automatically
discards the notifications that meet the specified conditions, which will not be
displayed on the client GUI or stored in the database.
Attributes of Alarm Rules

Each kind of alarm rule has three attributes which determine its valid range, storage in the
database, and transfer through northbound interfaces.
l
Valid Range
The valid range of an alarm rule is determined by two dimensions: valid scope (global
or user) and valid period (forward or backward).
Global Validity: An alarm rule with global validity is valid on all alarms and
notifications that meet the specified conditions, regardless of the maker of this
rule. All alarms displayed by the system have been processed in accordance
with this rule.
User Validity: An alarm rule with user validity is only valid for the maker of this
rule. For example, a user specifies an Alarm Filtering Rule. Then the system
only filters received alarms in accordance with this rule for this user and displays
required alarms on the client of this user. Other users are not affected by the rule.
Backward Validity: An alarm rule with backward validity is valid for all alarms,
including the alarms reported before the creation of this rule and those reported
after the creation.
Forward Validity: An alarm rule with forward validity is only valid for alarms
reported after the creation of this rule.
Storage in Database
This attribute specifies whether the system stores the alarms meeting the conditions
of the rule into the database.
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Transfer Through Northbound Interfaces

This attribute specifies whether the system transfers the alarms meeting the conditions
of the rule to an upper-level Network Management System (NMS) through northbound
interfaces.
For a description of the attributes of the previously-described alarm rules, refer to Table
6-1.
Table 6-1 Alarm Rule Attribute Descriptions
Alarm Rule
Valid Range
Storage in
Transfer Through
Database
Northbound
Interfaces
Alarm Acknowledg-
Global validity
ing Rule
Forward validity
Alarm Clearing Rule
Global validity
Forward validity
Global validity or user validity
Backward validity
Global validity or user validity
Forward validity
Global validity
Forward validity
Global validity
Forward validity
Alarm Persisting
Global validity
Rule
Forward validity
Alarm Counting Rule
Global validity
Forward validity
Alarm Forwarding
Global validity
Rule
Forward validity
Alarm Masking Rule
Global validity
Forward validity
Alarm Restraining
Global validity
Rule
Forward validity
Alarm Triggering
Global validity
Script Rule
Forward validity
Notification Filtering
Global validity
Rule
Forward validity
Alarm
Display
Filtering
Rule
Save
Alarm Delaying Rule
Alarm Merging Rule
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
No
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6.2 Alarm Rule Management Operations

Before any alarm rule management operation, the Rule Setting tab in the client window
must be displayed, see Figure 6-1.
Figure 6-1 Rule Setting Tab
To display the Rule Setting tab, perform either of the following operations:
l
l
On the main menu bar, select Fault > Setting > Rule Setting.
On the Management tab in the navigation pane, double-click the Rule Setting node.
The NetNumen U31 R52 system supports managing different types of alarm rules through
appropriate toolbar buttons or shortcut menus. For a description of alarm rule management
operations, refer to Table 6-2.
Table 6-2 Description for Alarm Rule Management Operations
Operation
Toolbar Button
Create an alarm rule
Shortcut Menu
Description
Creates an alarm rule of a particular

type.
Modify an alarm rule
Modify
Modifies the settings of an existing

alarm rule.
Enable an alarm rule
Enable
Enables an alarm rule.
Disable an alarm rule
Disable
Disables an alarm rule.
Delete an alarm rule
Delete
Deletes an unnecessary alarm rule.
Refresh alarm rules
Refreshes the information of all

alarm rules by synchronizing the
latest alarm rule information from the
NetNumen U31 R52 server.
View related rules
Relative rule
Displays the other rules related to an

alarm rule.
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Note:
For the operations of creating and modifying alarm rules, the NetNumen U31 R52 system
records the information of the user who performs the operations and the operation time.
This record can be queried subsequently for tracing the relevant operations.
6.3 Creating an Alarm Rule

Context
The procedures for creating different types of alarm rules are similar except for the setting
of some special parameters. The following procedure only provides a general procedure
for creating an alarm rule.
Steps
1. In the client window, perform one of the following operations:
l On the main menu bar, select Fault > Setting > Rule Setting.
l On the Management tab in the navigation pane, double-click the Rule Setting
node.
The Rule Setting tab is displayed, see Figure 6-2.
Figure 6-2 Rule Setting Tab
2. On the toolbar of the Rule Setting tab, click

Figure 6-3.
. The New dialog box is displayed, see
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Figure 6-3 New Dialog Box
3.
Note:
For the description about special parameters for a specific rule, refer to the subsequent
sections corresponding to each rule type.
In the New dialog box, select an alarm rule type, and then click OK. Depending on the
selected alarm rule type, the corresponding dialog box is displayed.
4. Set the conditions for the new rule, and then click OK. The created alarm rule is
displayed in the rule list on the Rule Setting tab.
End of Steps
6.3.1 Creating an Alarm Acknowledging Rule

Prerequisite
The Rule Setting tab is displayed in the client window.
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Steps
Figure 6-4.
2. Select Alarm Acknowledging Rule, and then click OK. The Alarm Acknowledging
Rule dialog box is displayed with two tabs. By default, the Basic tab is displayed, see
Figure 6-5.
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Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab)
3. On the Basic tab, perform the following operations:

a. Enter a name and additional information in the Name text box and the Description
text box for the rule to be created.
b. Select an initial status for the new rule: Activate or Suspend.
c. Select the time for taking the acknowledgement action: While Reporting (when
alarms are reported) or While Restoring (when alarms are cleared).
4. Click the Condition tab. The Condition tab is displayed with three sub-tabs. By
default, the Location sub-tab is displayed, see Figure 6-6.
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Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab Location)
l
l
Note:
If All NEs and All Codes on the Location and Alarm Code tabs are selected
respectively, the Confirm message box is displayed after clicking OK.
If no special condition is set on the Others tab, the system considers that all the
options are selected by default.
5. On the Location sub-tab, select the NEs whose alarms require automatic
acknowledgement.
6. Click the Alarm Code sub-tab. The Alarm Code sub-tab is displayed, see Figure 6-7.
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Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab Alarm Code)
7. On the Alarm Code sub-tab, select the alarm codes for acknowledging the
corresponding alarms.
8. Click the Others sub-tab. The Others sub-tab is displayed, see Figure 6-8.
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Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab Others)
9. On the Others sub-tab, perform the following operations:

a. Set a period for acknowledging alarms raised during this period.
b. Select alarm type(s) for acknowledging alarms of particular types.
c. Select severity level(s) for acknowledging alarms at particular severity levels.
d. Set an IP address for acknowledging alarms of a specific NE, and/or enter a
keyword for acknowledging alarms by the content of alarm remark.
10. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab.
Note:
After the alarm acknowledging rule is created and activated, the system automatically
acknowledges the alarms that meet the specified conditions when they are received
or cleared.
End of Steps
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6.3.2 Creating an Alarm Clearing Rule

Prerequisite
l
Steps
Figure 6-9.
2. Select Alarm Clearing Rule, and then click OK. The Alarm Clearing Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
4.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm clearing
rule are similar to those for an alarm acknowledging rule. For the operation details,
refer to 6.3.1 Creating an Alarm Acknowledging Rule.
Click the Condition tab. The Condition tab is displayed with three sub-tabs:
Location, Alarm Code, and Others. By default, the Location sub-tab is displayed.
5. Set the parameters on the three sub-tabs to specify the alarms to be cleared.
Note:
After the alarm clearing rule is created and enabled, the system forcibly clears the
alarms that meet the specified conditions upon receiving them and stores these alarms
as history alarms.
End of Steps
6.3.3 Creating an Alarm Filtering Rule

Prerequisite
l
Steps
Figure 6-10.
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2. Select Alarm Filtering Rule, and then click OK. The Alarm Filtering Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-11.
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Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab)
Note:
If Display is selected, users can set the validity range of the new rule:
l
l
l
Valid for all users: the rule is valid for all users.
Valid only for department: the rule is valid only for the designated department
Valid only for admin: the rule is valid only for the administrator.
If Save is selected, the filtered alarms are neither displayed in the client nor saved in
the database.
c. Select a filter type: Display, or Save.
4.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm filtering
5. Set the parameters on the three sub-tabs to specify the alarms to be filtered.
Note:
After the alarm filtering rule is created and enabled, the system filters the alarms that
meet the specified conditions. The filtered alarms are not displayed on the client GUI.
End of Steps
6.3.4 Creating an Alarm Delaying Rule

Prerequisite
l
Steps
Figure 6-12.
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2. Select Alarm Delaying Rule, and then click OK. The Alarm Delaying Rule dialog box
is displayed with two tabs. By default, the Basic tab is displayed, see Figure 6-13.
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Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab)
Note:
The default delay time is 10 seconds. Only the alarms that have not been cleared in
10 seconds will be reported and displayed on the client GUI. The range of delay time
is from 10 to 1800 seconds.
c. Enter a number or click the upper arrow of the Delay time spin box to set the delay
time.
4.
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Note:
The instructions for setting the parameters on the Condition tab for an alarm delaying
5. Set the parameters on the three sub-tabs to specify the alarms to be processed after
the delay time.
End of Steps
6.3.5 Creating an Alarm Merging Rule

Prerequisite
l
Steps
Figure 6-14.
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2. Select Alarm Merging Rule, and then click OK. The Alarm Merging Rule dialog box
is displayed with three tabs: Basic, Condition, and Action. By default, the Basic tab
is displayed.
4.
Note:
The instructions for setting the parameters on the Condition tab for an alarm merging
The NEs and alarm codes must be specified on the Location and Alarm Code tabs.
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5. Set the parameters on the three sub-tabs to specify the alarms to be merged.
6. Click the Action tab, see Figure 6-15.
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)
7.
Note:
The merging action cannot be modified once the alarm merging rule is successfully
created.
Specify the alarm that will be displayed on the client GUI to represent the other merged
alarms.
The options are:
l Display one of the merged alarms
l Report a new alarm
To enable the system to report a new alarm to represent the merged alarms, perform
the following operations:
a. Set a severity level for the new alarm.
b. Enter additional information of the new alarm in the New Alarm Remark box.
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Note:
After the alarm merging rule is created and activated, the system merges the alarms
that meet the specified conditions. Only one of the merged alarms or a newly-raised
alarm is displayed on the client GUI, representing all the other merged alarms. If one of
the merged alarms is displayed on the client GUI but this alarm is cleared, the system
selects and displays another alarm to represent the other merged alarms. Users can
click the plus sign before the displayed alarm to view all the merged alarms.
The merged alarms not displayed on the client GUI are regarded as invisible alarms
in the system. When querying active alarms, users can select Invisible to display the
merged alarms in the query results. For the operation details, refer to 3.1 Querying
Active Alarms.
End of Steps
6.3.6 Creating an Alarm Persisting Rule

Prerequisite
l
Steps
Figure 6-16.
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2. Select Alarm Persisting Rule, and then click OK. The Alarm Persisting Rule dialog
box is displayed with three tabs: Basic, Condition, and Action. By default, the Basic
tab is displayed.
4.
Note:
The instructions for setting the parameters on the Condition tab for an alarm persisting
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5. Set the parameters on the three sub-tabs to specify the alarms required to follow the
rule.
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab)
7. On the Action tab, perform the following operations:

a. Enter a number in the Alarm Persisting Duration spin box.
b. Select a unit from the drop-down list after it to set the duration threshold.
For the persisting duration range, refer to Table 6-3.
Table 6-3 Persisting Duration Range
Duration Range
Unit
[10, 86400]
Second
[1, 1440]
Minute
[1, 24]
Hour
c. Select a persisting state: Unacknowledged State or Active state, for counting

the duration of persisting unacknowledged alarms or active alarms.
d. Select the system action when the duration of the alarm meeting the specified
conditions exceeds the threshold: Raise the Severity Level or Create a New
Alarm.
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l
l
If Raise the Severity Level is selected, select the severity level that the
alarms are upgraded to.
If Create a New Alarm is selected, select a severity level for the new alarm
to be reported, and enter the information of the new alarm.
Note:
After the alarm persisting rule is created and activated, the system counts the
persisting time of the unacknowledged alarms or active alarms that meet the specified
conditions. Once the persisting time exceeds the threshold, the system will upgrade
the severity level of such alarms or report a new alarm.
The system clears the newly-reported alarm upon the state change of the persisting
alarm, for example, the active alarm becomes a history alarm, or the unacknowledged
alarm becomes acknowledged.
End of Steps
6.3.7 Creating an Alarm Counting Rule

Prerequisite
l
Steps
Figure 6-18.
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2. Select Alarm Counting Rule, and then click OK. The Alarm Counting Rule dialog
box is displayed with three tabs: Basic, Condition, and Action. By default, the Basic
tab is displayed.
4.
Note:
The instructions for setting the parameters on the Condition tab for an alarm counting
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5. Set the parameters on the three sub-tabs to specify the alarms to be counted.
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab)

a. Set the counting period, frequency threshold, and severity level of the new alarm
to be reported.
For example, use the default settings: the counting period is 20 seconds, the
frequency threshold is 10, and the severity level of the alarm to be reported is
critical.
b. Enter a remark for the new alarm as needed.
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Note:
After the alarm counting rule is created and activated, the system starts counting the
times of occurrence upon receiving the first alarm that meets the specified conditions.
Once the frequency of this alarm during a counting period exceeds the threshold, the
system raises a new alarm, which indicates the detailed alarm information, such as
the severity level, the original alarm, and the current frequency.
If the alarm is reported again before the counting period ends, the system updates the
frequency information of the newly-raised alarm instead of raising another new alarm.
Upon the ending of the counting period, the system clears the raised alarm and starts
the counting of alarms in the new period.
End of Steps
6.3.8 Creating an Alarm Forwarding Rule

Prerequisite
l
l

The mail server and/or SMS module have been properly configured. For the details,
refer to 2.2.3 Alarm Monitoring Through a Short Message and an E-Mail.
Steps
Figure 6-20.
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2. Select Alarm Forwarding Rule, and then click OK. The Alarm Forwarding Rule
dialog box is displayed with three tabs: Basic, Condition, and Action. By default,
the Basic tab is displayed, see Figure 6-21.
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Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab)

c. To forward specific alarms when they are cleared, select Support Forwarding
Alarm on Clearing.
d. To forward the statistical information of specific alarms, select Support
Forwarding Alarm Statistics.
4.
Note:
The instructions for setting the parameters on the Condition tab for an alarm
forwarding rule are similar to those for an alarm acknowledging rule. For the operation
details, refer to 6.3.1 Creating an Alarm Acknowledging Rule.
5. Set the parameters on the three sub-tabs to specify the alarms to be forwarded.
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Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)

a. Under User Information, enter E-mail address(es) in the Email text box, and
phone number(s) in the Phone text box.
If the E-mail and phone number information of a subscriber have been set in the
system, users can click the Address button to select the E-mail address and
phone number in the displayed dialog box. For details, refer to 5.6 Forwarding
an Active Alarm via E-mail and a Short Message.
b. Under Forward type, select a forward type: Forward when alarms are reported
or Forward when alarms persist for over.
For example, to forward the alarms meeting the forwarding conditions after 30
minutes every hour, select Forward when alarms persist for over, enter 20 in
the spin box after the option button, and select Every.
c. To forward the alarms on special day(s), select Forward on specified day(s),
select By week or By month, and then select the day(s) under Day setting.
d. To forward the alarms on special hour(s) in a day, select Forward at special
hour(s), and then select the day(s) under Time setting(each item means a
period of one hour).
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Note:
After the alarm forwarding rule is created and activated, the system forwards the
information of the alarms meeting the forwarding conditions to the specified subscriber
through an E-mail and/or a short message.
End of Steps
6.3.9 Creating an Alarm Masking Rule

Prerequisite
l
Steps
Figure 6-23.
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2. Select Alarm Masking Rule, and then click OK. The Alarm Masking Rule dialog
box is displayed with two tabs: Basic and Condition. By default, the Basic tab is
displayed.
4.
Note:
The instructions for setting the parameters on the Condition tab for an alarm masking
On the Location sub-tab, only started NE agents and NEs managed by their NE
optional.
The NEs must be specified on the Location tab.
5. Set the parameters on the three sub-tabs to specify the alarms to be masked.
Note:
After the alarm masking rule is created and activated, the corresponding NE agent or
NE discards the alarms that meet the specified conditions. As a result, these alarms
are not reported to the NetNumen U31 R52 system.
End of Steps
6.3.10 Creating an Alarm Triggering Script Rule

Prerequisite
l
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Steps
Figure 6-24.
2. Select Alarm Triggering Script Rule, and then click OK. The Alarm Triggering
Script Rule dialog box is displayed with two tabs: Basic and Condition. By default,
the Basic tab is displayed, see Figure 6-25.
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Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab)
3. On the Basic tab, set the parameters as required.

For a description of the parameters for alarm triggering script rule, refer to Table 6-4.
Table 6-4 Descriptions for Alarm Triggering Script Rule Parameters
Parameter
Description
Name
Rule name
Description
Rule description
Rule state
Select an initial status for the new rule. The

options are:
Alarm quantity
Activate
Suspend
A single alarm persists in the specified

duration: One alarm meeting preset
conditions is raised.
Multiple alarms exist at the same time:

Two or more alarms meeting preset
conditions are raised.
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Parameter
Description
Trigger the script when
Alarms are reported: The script is triggered

if the alarms meeting preset conditions are
reported.
Alarms persist for: The script is triggered if

the alarms meeting preset conditions exist
for a specified time.
Alarms are cleared: The script is triggered

if the alarms meeting preset conditions are
cleared.
Script file
The script file to be triggered when the rule

parameters are met.
l
Execute the script on
NE: The script is executed on the NE.

EMS server: The script is executed on the
EMS server.
If A single alarm persists in the specified duration is selected, proceed to step 4

and step 5.
If Multiple alarms exist at the same time is selected, proceed to step 6.
4.
Note:
For a description of the parameters on the Condition tab, refer to 6.3.1 Creating an
Alarm Acknowledging Rule.
Users must specify the NEs and alarm codes on the sub-tabs of the Condition tab.
5. Set the parameters on the three sub-tabs to specify the alarm(s) that can trigger the
execution of the MML script.
6. On the Condition tab, perform the following operations to add the alarms for triggering
the MML script:
a. Click Add. The Alarm Trigger Script Rule Condition dialog box is displayed,
see Figure 6-26.
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Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab Location)
b. Select the NEs and alarm codes on the Location and Alarm Code tabs to specify
the alarm.
c. Click OK.
Note:
After the alarm triggering script rule is created and enabled, the system executes the
specified script file when the duration of a specified alarm or multiple alarms exceeds
the specified limit.
If the selected MML script is modified after the creation of the alarm triggering script
rule, users need to modify this rule by selecting this MML script again to invalidate the
modifications.
End of Steps
6.3.11 Creating a Notification Filtering Rule

Prerequisite
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Steps
Figure 6-27.
2. Select Notification Filtering Rule, and then click OK. The Notification Filtering Rule
dialog box is displayed with two tabs: Basic and Condition. By default, the Basic tab
is displayed.
4.
Note:
The instructions for setting the parameters on the Condition tab for a notification
filtering rule are similar to those for an alarm acknowledging rule. For the operation
details, refer to 6.3.1 Creating an Alarm Acknowledging Rule.
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Location, Notification Code, and Others. By default, the Location sub-tab is
displayed.
5. Set the parameters on the three sub-tabs to specify the notifications to be filtered.
6. Click OK. The created notification rule is displayed in the rule list on the Rule Setting
tab.
Note:
After the notification filtering rule is created and enabled, the system automatically
filters the notifications that meet the specified conditions upon receiving them. The
filtered notifications are not displayed on the client GUI or stored in the database of
the system.
End of Steps
6.3.12 Creating an Alarm Restraining Rule by NE

Prerequisite
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Steps
Figure 6-28.
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2. Select Alarm Restraining Rule by NE, and then click OK. The Alarm Restraining
Rule by NE dialog box is displayed with three tabs: Basic, Root Alarm, and
Consequential Alarm. By default, the Basic tab is displayed.
4.
Note:
Only one NE and one alarm code can be selected for specifying the root alarm. Multiple
NEs and alarm codes can be selected for specifying consequential alarms.
Click the Root Alarm tab. The Root Alarm tab is displayed with two sub-tabs:
Location and Alarm Code. By default, the Location sub-tab is displayed.
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5. Select an NE and an alarm code on the two sub-tabs to specify the root alarm. For
example, select the NE 220 and the alarm code Loss of Level 1 reference source
clock (198026129), see Figure 6-29.
Figure 6-29 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab Alarm
Code)
6.
Note:
An alarm cannot be defined as a root alarm or a consequential alarm at the same time.
If an alarm is selected as a root alarm in an alarm restraining rule, it cannot be selected
as a consequential alarm in another alarm restraining rule.
Click the Consequential Alarm tab. The Consequential Alarm tab is displayed
with two sub-tabs: Location and Alarm Code. By default, the Location sub-tab is
displayed.
7. Select the NE(s) and alarm code(s) on the two sub-tabs to specify the consequential
alarm(s). For example, select the NEs 220 and 20, and select the alarm codes Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127).
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Note:
After the rule is set as described in the previous example, if the NE 220 reports the
alarm Loss of Level 1 reference source clock (198026129), the alarms Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127) reported by the NEs 220 and 20 are not displayed.
End of Steps
6.3.13 Creating an Alarm Restraining Rule by NE Type

Prerequisite
l
Steps
Figure 6-30.
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2. Select Alarm Restraining Rule by NE Type, and then click OK. The Alarm
Restraining Rule by NE Type dialog box is displayed with two tabs: Basic and
Condition. By default, the Basic tab is displayed.
a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
4.
Note:
Only one NE type can be selected on the NE Type sub-tab.
Click the Condition tab. The Condition tab is displayed with three sub-tabs: NE
Type, Root Alarm Code, and Consequential Alarm Code. By default, the NE Type
sub-tab is displayed, see Figure 6-31.
Figure 6-31 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab NE
Type)
5. Select an NE type.
6.
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Note:
Only one root alarm code can be selected on the Root Alarm Code sub-tab.
Click the Root Alarm Code sub-tab. The Root Alarm Code sub-tab is displayed, see
Figure 6-32.
Figure 6-32 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab Root
Alarm Code)
7. Select a root alarm code.

8. Click the Consequential Alarm Code sub-tab. The Consequential Alarm Code
sub-tab is displayed, see Figure 6-33.
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Figure 6-33 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Consequential Alarm Code)
9. Select one or multiple consequential alarm codes.

10. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting screen.
Note:
After the alarm restraining rule by NE type is created and activated, the specified
consequential alarm is not displayed when the specified root alarm is reported or
already exists in the system.
End of Steps
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Chapter 7
Handling Suggestion
Management
Table of Contents
Overview ....................................................................................................................7-1
Supplementing Handling Suggestions for an Alarm ....................................................7-2
Searching for Handing Suggestions ...........................................................................7-3
Exporting Handling Suggestions to a File ...................................................................7-3
Importing Handling Suggestions From a File ..............................................................7-4
7.1 Overview
The NetNumen U31 R52 provides handling suggestions for each alarm and notification
for reference. After maintaining the network and the EMS for a long time, maintenance
personnel can summarize alarm processing experiences and supplement the contents of
handling suggestions in the system.
Before managing existing handling suggestions in the NetNumen U31 R52 system, ensure
that the Handling Measure Setting tab is displayed in the client window. To display the
tab, perform either of the following operations:
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On the main menu bar, select Fault > Setting > Handling Suggestion Setting.
On the Management tab in the navigation pane, double-click the Handling
Suggestion Setting node.
Select an alarm code in the Resource Type tree. Users can view the reason code, reason
description, default handling suggestions, and user-defined handling suggestions of this
alarm on the Handling Suggestion Setting tab, see Figure 7-1.
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Figure 7-1 Handling Suggestion Setting Screen
On the Handling Suggestion Setting tab, the following operation can be performed:
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Export existing handling suggestions to an XML, TXT, HTM, PDF, XLS, or CSV file.
Import user-defined handling suggestions from an XLS or CSV file.
Search for the handling suggestions of an alarm or notification.
Supplement handling suggestions of an alarm or notification.
7.2 Supplementing Handling Suggestions for an Alarm

Context
Users can add more handling suggestions in accordance with their alarm handling
experience. The supplemented handling suggestions are saved as user-defined handling
suggestions for reference.
Steps
1. On the Handling Suggestion Setting tab, click the alarm to which the handling
suggestions are to be added in the Resource Type tree.
2. Under User-defined Suggestions, enter the handling suggestions, and then click
Save.
End of Steps
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Chapter 7 Handling Suggestion Management
7.3 Searching for Handing Suggestions

Context
The NetNumen U31 R52 system supports search by keyword for quickly finding an alarm
and its handling suggestions.
The following procedure describes how to search for the handling suggestions of an alarm
related to E1/T1 link.
Steps
1. On the Handling Suggestion Setting tab, enter a keyword (E1/T1) in the Enter filter
text box, and then click . The Resource Type tree is expanded, listing all alarm
codes containing the keyword E1/T1, see Figure 7-2.
Figure 7-2 Resource Type Tree
2. After locating the required alarm, click it on the Resource Type tree to view its handling
suggestions.
End of Steps
7.4 Exporting Handling Suggestions to a File

Context
The existing handling suggestions in the NetNumen U31 R52 system can be exported and
saved as an XML, TXT, HTM, PDF, XLS, or CSV file on the local client.
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Steps
1. On the Handling Suggestion Setting tab, click the Export button. The Save dialog
box is displayed.
2. Enter or select a directory for saving the file from the Save in list.
3. Select a file type from the Files of type list.
4. Enter a name for the file in the File name text box.
5. Click Save. The file containing the handling suggestions of all alarms is displayed
under the specified directory.
End of Steps
7.5 Importing Handling Suggestions From a File

Prerequisite
The XLS or CSV file containing the user-defined handling suggestions is available on the
client.
Context
The following procedure describes how to modify the existing user-defined handling
suggestions in the system by importing an XLS or CSV file.
Steps
1. On the Handling Suggestion Setting tab, click the Import button. The Confirm
message box is displayed, displaying that only user-defined handling suggestions can
be changed in accordance with the contents in the file to be imported.
2. Click OK. The Open dialog box is displayed.
3. Select the directory for saving the file to be imported from the Look in list.
4. Select the file.
5. Click Open. The user-defined handling suggestions in the system change in
accordance with the imported information.
End of Steps
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Chapter 8
Alarm Severity Management

Table of Contents
Overview ....................................................................................................................8-1
Resetting the Severity Level of an Alarm ....................................................................8-2
Creating a Severity Regrading Rule for Specific Managed NEs ..................................8-3
8.1 Overview
Alarms can be classified into four types depending on the faulty severity:
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Critical alarm
Major alarm
Minor alarm
Warning
NetNumen U31 R52 assigns a default severity level to each alarm, which can be modified
as needed. The modification affects all alarms corresponding to the alarm code reported
by all NEs. Users can also create a severity regrading rule to specify the severity of the
alarms reported by specific NEs.
Before any operation on alarm severity, perform either of the following operations to display
the Severity Regrading Setting tab in the client window:
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On the main menu bar, select Fault > Setting > Severity Regrading Setting.
On the Management tab in the navigation pane, double-click the Severity Regrading
Setting node.
Figure 8-1 shows an example of the Severity Regrading Setting tab, on which
WRNC(20413) is selected from the Code Group list on the toolbar.
Figure 8-1 Severity Regrading Setting Tab
The toolbar on the upper part of the Severity Regrading Setting tab offers some shortcut
buttons for managing alarm severity.
For the functions of the shortcut buttons, refer to Table 8-1.
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Table 8-1 Functions of Shortcut Buttons

Button
Function
Exports all the alarm severity settings to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Imports customized severity settings from an XLS or CSV file.
Creates a severity regrading rule to specify the severity level of alarms
reported by specific NEs in accordance with an alarm code.
Modifies an existing severity regrading rule.
Deletes an existing severity regrading rule.
Saves the modification of alarm severity.
Restores the default severity settings.
Refreshes the alarm severity list.
Searches for a specific severity regrading rule.
8.2 Resetting the Severity Level of an Alarm

Context
The following procedure describes how to reset the severity level of an alarm.
Note:
The default severity level of an alarm should not be modified unless absolutely necessary.
Steps
1. On the Severity Regrading Setting tab, select the group of the alarm to be regraded
from the Code Group list on the toolbar. All alarms of the selected group are displayed.
2.
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Chapter 8 Alarm Severity Management
Note:
The system allows users to modify only the custom severity of each alarm. The default
severity level cannot be modified by users. The Custom Severity list displays the
three severity levels other than the default one.
On the row of the alarm to be regraded, select a new severity level from the drop-down
list in the Custom Severity column. A red exclamation mark is displayed in the
corresponding cell on the Modify Flag column.
3. Click
on the toolbar to save the modification.
After the modification is saved, the exclamation mark in the corresponding cell on the
Modify Flag column disappears. The severity level of the alarm is changed.
Note:
The severity level of the alarms received by the system before the regrading remains
unchanged. The new severity level only takes effect on the alarms received by the
system after the reset.
In addition, the severity regrading is only valid in the NetNumen U31 R52 system,
which does not impact the alarms in NEs and their Operation and Maintenance
Modules (OMMs).
End of Steps
8.3 Creating a Severity Regrading Rule for Specific

Managed NEs
Context
To apply the customized severity level on the alarms reported by specific NEs, users can
create a severity regrading rule on the basis of the corresponding alarm code.
Steps
1. On the Severity Regrading Setting tab, select the group of the required alarm from
the Code Group list on the toolbar. All alarms of the selected group are displayed.
2. Click the row of the alarm code as the template for the new severity regrading rule,
on the toolbar. The
such as 198080542(RUB Board overload), and then click
Regrade Severity dialog box is displayed.
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3. Select the target NEs, and click OK. A plus sign is displayed before the selected alarm
code.
4. Click the plus sign to display the created severity regrading rule, see Figure 8-2.
Figure 8-2 Created Severity Regrading Rule
5. On the row of the severity regrading rule, select a new severity level from the
drop-down list in the Custom Severity column.
6. Click on the toolbar. The severity level of the alarms (corresponding to the selected
alarm code) reported by the specified NE 220 is Warning, and the severity level of the
alarms reported by the other NEs is Critical.
End of Steps
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Chapter 9
Alarm Box Management

Table of Contents
Overview ....................................................................................................................9-1
Adding an Alarm Box..................................................................................................9-1
Suspending an Alarm Box ..........................................................................................9-3
Activating an Alarm Box .............................................................................................9-4
9.1 Overview
An alarm box provides the following functions:
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Collects alarm information and alarm clearing notifications from an EMS.

Displays the received alarms on an LCD screen.
Turns on alarm indicators.
Produces alarm sounds.
Forwards the collected alarm notifications and alarm clearing notifications to relevant
personnel through a short message by its built-in SMS module.
Before being used, an alarm box must be configured in the NetNumen U31 R52 system. In
accordance with the settings, NetNumen U31 R52 establishes a connection to the alarm
box, over which alarm information is transferred to the alarm box. Also, users can set
conditions for forwarding specific alarms to the alarm box.
NetNumen U31 R52 supports the following operations on the alarm box:
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Adding an alarm box

Modifying the settings of an alarm box
Enabling an alarm box
Disabling an alarm box
Refreshing the settings of alarm boxes
The Alarm Box Setting tab can be displayed by selecting Fault > Setting > Alarm Box
Setting or double-clicking the Alarm Box Setting node in the Management Tree pane
on the Fault Management screen.
9.2 Adding an Alarm Box

Prerequisite
The NetNumen U31 R52 system is successfully connected to the alarm box.
You have logged in to the Alarm Box Setting tab.
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Context
Users can add the information of an alarm box and configure the alarm box in the
NetNumen U31 R52 system. When the network connection between the NetNumen U31
R52 system and the alarm box is normal, the system transfers the information of required
alarms to the alarm box.
Steps
1. On the toolbar of Alarm Box Setting, click
see Figure 9-1.
. The Alarm Box dialog box is displayed,
Figure 9-1 Alarm Box Dialog Box
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Chapter 9 Alarm Box Management
2. For a description of the alarm box parameters, refer to Table 9-1.

Table 9-1 Descriptions for Alarm Box Dialog Box Parameters
Parameter
Description
Name
Alarm box name.
Description
Description of the alarm box.
Initial State
Initial state of the alarm box.

l
Activate: If alarms meeting a preset rule are reported, the system

sends the alarms to the alarm box.
Suspend: If alarms meeting a preset rule are reported, the system

does not send the alarms to the alarm box.
IP
IP address of the alarm box.
Server Port
The port number of the NetNumen U31 R52 server used to connect to
the alarm box. The value cannot be modified.
Detect button
Display Alarm Severity
To detect whether the alarm box can be connected.

Specifies the severities of alarms to be displayed on the LCD screen of
the alarm box.
Alarm Severity
Specifies the severities of alarms which will trigger the alarm sound.
Alarms send to alarm
Select the severities of alarms to be sent to the alarm box.
box
Advanced button
Becomes available after the alarms to be sent to the alarm box are
specified.
To set advanced conditions that restrict the alarm sending, perform
the following operations:
i.
Click the Advanced button. The Alarm Box Rule dialog box is displayed.
ii.
Select the NEs, alarm codes, reporting time, and/or alarm types on
the Location, Alarm Code, and Others tabs to specify the alarms
to be sent to the alarm box. Click OK.
3. Click OK. The added alarm box is displayed on the Alarm Box Setting tab. The
NetNumen U31 R52 system establishes a connection to the added alarm box. The
alarms meeting the conditions will be sent by the NetNumen U31 R52 system to the
alarm box.
End of Steps
9.3 Suspending an Alarm Box

Prerequisite
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The Alarm Box Setting tab is displayed.

The alarm box settings have been completed for a specified alarm box, and this alarm
box is activated.
Context
Users can suspend the activated alarm box as needed.
The alarm box does not operate after being set to Suspend. Even if alarms that meet the
alarm box settings are generated, the NetNumen U31 R52 system does not forward these
alarms to the alarm box.
Steps
1. On the Alarm Box Setting tab, select an activated alarm box, and click
toolbar. The Confirm message box is displayed.
on the
2. Click OK.
The alarm box changes from Activate to Suspend.
End of Steps
9.4 Activating an Alarm Box

Prerequisite
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The Alarm Box Setting tab is displayed.
The alarm box settings have been completed for a specified alarm box, and this alarm
box is suspended.
Context
Users can activate the suspended alarm box as needed.
When the alarm box is set to Activate, if alarms that meet the alarm box settings are
generated, the NetNumen U31 R52 system forwards these alarms to the alarm box.
Steps
1. On the Alarm Box Setting tab, select a suspended alarm box, and click
toolbar. The Confirm message box is displayed.
on the
2. Click OK.
The alarm box changes from Suspend to Activate.
End of Steps
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Chapter 10
Customizable Settings
Table of Contents
Customizing an Alarm Code .....................................................................................10-1
Setting the Alarm Forward Template.........................................................................10-3
Merging Intermittent Alarms......................................................................................10-4
Setting an Alarm Prompting Rule..............................................................................10-6
Customizing Alarm Sounds and Colors ....................................................................10-8
Creating an Alarm-Suppressing Plan Task.............................................................. 10-11
10.1 Customizing an Alarm Code

Context
In addition to predefined alarm codes, the NetNumen U31 R52 system also
supports custom settings of alarm codes, such as performance threshold alarms and
product-specific public alarms. Users can specify the name and severity level for such
alarms in accordance with the actual situation of the managed network.
Note:
The available alarm codes that can be customized vary with the version of the NetNumen
U31 R52 system.
The following procedure describes how to customize a performance threshold alarm.
Steps
l On the main menu bar, select Fault > Setting > Alarm Code Description
Setting.
l On the Management tab in the navigation pane, double-click the Alarm Code
Description Setting node.
The Alarm Code Description Setting tab is displayed, see Figure 10-1.
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Figure 10-1 Alarm Code Description Setting Tab
2. Locate the alarm code to be customized, and then perform either of the following
operations:
l Double-click the alarm code.
on the toolbar of the tab.
l Click the alarm code, and then click
The Alarm Code Description Setting dialog box is displayed, see Figure 10-2.
Figure 10-2 Alarm Code Description Setting Dialog Box
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Chapter 10 Customizable Settings
Note:
The severity of a performance threshold alarm in this dialog box can be configured
because the actual severity of this alarm varies with the value of the corresponding
performance index. For example, if the system detects that the value of the
performance index is located in the threshold range for critical severity level, it will
report a threshold alarm as a critical alarm.
For an alarm whose severity can be set, the Modified Severity list is available under
Severity in the Alarm Code Description Setting dialog box.
3. Under Modified Name, enter a new name for the alarm code.
4. Click OK. The alarms that have the customized alarm code are displayed on the client
GUI with the specified name and severity level.
On the Alarm Code Description Setting tab, users can also perform the following
operations by clicking the corresponding buttons on the toolbar:
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Export the alarm codes that can be customized to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Import the modification of customized alarm codes from an XLS or CSV file.
Refresh the alarm codes displayed in the client window to get the latest information
of these alarm codes from the server.
End of Steps
10.2 Setting the Alarm Forward Template

Context
When the alarm forwarding function is used, the system forwards the information of
required alarms through an E-mail or a short message in accordance with the forward
template. The system provides a default forward template that determines the content
and format of alarm information in an E-mail or a short message. Users can customize
the forward template as required.
The following procedure describes how to set the alarm forward template.
Steps
1. On the main menu bar of the client window, select Fault > Setting > Forward
Template Setting. The Forward Template Setting dialog box is displayed, see
Figure 10-3.
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Figure 10-3 Forward Template Setting Dialog Box
Note:
After modifying the fields in a box, users can click the corresponding Verify button to
check the validity of the fields.
2. Under SMS template, Mail subject, and Mail contents, edit the fields and formats
for a short message, E-mail subject, and E-mail content.
3. Click OK.
End of Steps
10.3 Merging Intermittent Alarms

Context
When the managed network is unstable, the system may receive multiple alarms of the
same alarm code from an NE in a short time. These alarms are regarded as intermittent
alarms. Users can set a rule to merge such alarms into one alarm. When multiple alarms
meet the rule, the system displays only a new merged alarm with a plus sign before it.
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When all the intermittent alarms are cleared, the merged alarms will be cleared a week
later.
The following procedure describes how to set the conditions for merging intermittent
alarms.
Steps
1. On the main menu bar of the client window, select Fault > Setting > Intermittent
Alarm Setting.
The Intermittence Alarm Setting dialog box is displayed, see Figure 10-4.
Figure 10-4 Intermittence Alarm Setting Dialog Box
2. To enable the intermittent alarm merging function, select the Enable intermittent
alarm processing check box.
3.
Note:
The default merging condition is that five alarms of the same alarm code are reported
by the same NE in one minute.
Modify the time and the number of alarms to specify the merging condition.
4. Click OK. The system merges intermittent alarms in accordance with the setting.
End of Steps
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10.4 Setting an Alarm Prompting Rule

Context
In the NetNumen U31 R52 system, users can set a prompting rule for specific alarms.
A message box is displayed or alerting sounds are produced when these alarms are
received.
The following procedure describes how to set an alarm prompting rule for specific alarms.
Steps
1. In the client window, select Fault > Setting > Alarm Prompting Setting on the menu
bar. The Alarm Prompting Setting tab is displayed.
2. Click
on the toolbar.
The Alarm Prompting Setting dialog box is displayed. By default, the Basic tab is
Figure 10-5 Alarm Prompting Setting Dialog Box
3. On the Basic tab, set the alarm prompting rule.

a. Enter a name and the additional information to be added in the Name and
Description text boxes.
b. Select an initial status for the rule: Activate or Suspend.
c. Select a prompting mode: Notify by dialog or Notify by sound.
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If Notify by sound is selected, users can change the alerting sound by clicking
the Choose button and selecting another sound file. Enter a number in the Times
of repetition spin box to set the repeat times of the sound.
4. Click the Condition tab. The Condition tab is displayed with four sub-tabs: Location,
Alarm Code, Probable Cause, and Others.
5. Set the conditions on the four sub-tabs to specify the alarms to be prompted when
they are reported.
6. Click OK. The created alarm prompting rule is displayed on the Alarm Prompting
Setting tab. If the alarm prompting rule is enabled, the system prompts the occurrence
of alarms meeting the specified conditions in sound or displays a dialog box, see Figure
10-6.
Figure 10-6 Alarm Prompting
On the Alarm Prompting Setting tab, users can also manage the existing alarm
prompting rules by using the shortcut buttons on the toolbar.
For the functions of the shortcut buttons, refer to Table 10-1.
Table 10-1 Shortcut Button Functions
Button
Function
Modifies an existing alarm prompting rule.
Deletes an alarm prompting rule.
Activates an alarm prompting rule.
Suspends an alarm prompting rule.
Refreshes the information of alarm prompting rules.
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Button
Function
Opens the alarm prompting dialog box again. If multiple alarm prompting
rules have been made, the open dialog box displays all the alarms
meeting the conditions of all these rules.
End of Steps
10.5 Customizing Alarm Sounds and Colors

Prerequisite
The sound file to be used is available.
Context
Different sounds and colors are used to indicate alarms at different severity levels.
The following procedure describes how to customize alarm sounds and colors.
Steps
l On the main menu bar, select Fault > Setting > Alarm Sound and Color Setting.
l On the main menu bar, select System > Customize > Alarm Sound Color
Setting.
The Alarm Sound and Color Setting dialog box is displayed. By default, the Sound
Setting tab is displayed, see Figure 10-7.
10-8
SJ-20110907140552-023|2012-02-15 (R1.0)
Figure 10-7 Alarm Sound and Color Setting dialog box (Sound Setting Tab)
2. On the Sound Setting tab, select the sounds for different alarm severity levels.
Note:
If Sound According to the Highest Severity Unacknowledged Alarm is selected,
the system will produce alarm sounds in accordance with the highest severity of
existing unacknowledged alarms.
If Receiving Alarm Message is selected, the system will produce alarm sounds upon
receiving new alarms. Users can also select Sound When Restoring, and then click
the Setting button to set the sound files for the system to produce alarm sounds when
alarms are cleared.
a. To select the sound for critical alarms, click the Choose button corresponding to
Critical. In the displayed Open dialog box, find and select the sound file, and then
click the Open button.
b. To listen to the sound file selected for critical alarms, click the corresponding
Audition button.
c. To mute the sound of critical alarms, select the corresponding Mute check box.
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d. To determine when the system generates alarm sounds, select a sound model.
e. To restore the default settings of alarm sounds (that is, use the default sound files),
click Restore to default.
f. To mute all alarm sounds, select the All Mute check box.
3. Click the Color Setting tab, see Figure 10-8.
Figure 10-8 Alarm Sound and Color Setting Dialog Box (Color Setting Tab)
4. On the Color Setting tab, set the colors for different alarms.
For example, to set the color for critical alarms, perform either of the following:
l
l
Click the Critical list, and select a new color by clicking the corresponding color
box.
Click the Critical list, and click Other Colors. In the displayed Color Setup dialog
box, select or set a new color and click OK.
5. Click OK.
End of Steps
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10.6 Creating an Alarm-Suppressing Plan Task

Context
A suppressing plan task suppresses the alarms reported during the operations such as
engineering cut-over, and changeover. During task execution, if the first alarm meeting
specified conditions is reported, the system generates a new alarm as the primary alarm.
The reported alarm becomes a secondary alarm. The alarms reported later are all treated
as the secondary alarms of that primary alarm.
The following procedure describes how to create an alarm-suppressing plan task.
Steps
1. On the main menu of the NetNumen U31 R52 system, select Fault > Suppress Plan
Task Management. The Suppress Plan Task Management tab is displayed, see
Figure 10-9.
Figure 10-9 Suppress Plan Task Management Tab
2. On the toolbar, click

10-10.
. The Suppress Plan Task dialog box is displayed, see Figure
10-11
SJ-20110907140552-023|2012-02-15 (R1.0)
Figure 10-10 Suppress Plan Task Dialog Box
3. Set parameters in the Suppress Plan Task dialog box.

For a description of the related parameters, refer to Table 10-2.
Table 10-2 Parameter Descriptions for Suppress Plan Task Dialog Box
Parameter
Description
Task Name
Indicates the name of the task.
Task Type
Indicates the task type. The options are:
Task Status
Change: task for network changeover.
Cut: task for network cut-over.
Others: task for other cases.
Indicates the initial status of the task after

creation. The options are: Activate and
Suspend.
Task Period
Indicates the task execution period:

l
Effective Temporarily: specifies the start

time and end time for a task that runs
once.
Effective Everyday: specifies the start time

and end time for a task that runs every day.
Detail
Indicates the remarks for the task.
4. Click the NE tab. The NE tab is displayed, see Figure 10-11.

10-12
SJ-20110907140552-023|2012-02-15 (R1.0)
Figure 10-11 NE Tab
5. Select an NE type, and specify the NEs on the tab.

6. Click OK. The system suppresses the alarms that meet the specified conditions.
End of Steps
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Figures
Figure 1-1 Composition of the Fault Management System ........................................ 1-2
Figure 1-2 Alarm Monitoring Tab ............................................................................... 1-5
Figure 2-1 Configuration Center................................................................................ 2-4
Figure 2-2 Configuring a Forwarding Type ................................................................ 2-4
Figure 2-3 Configuring a Country Code..................................................................... 2-5
Figure 2-4 GSM Modem Forward Node .................................................................... 2-6
Figure 2-5 SMPP Forward Node ............................................................................... 2-7
Figure 2-6 CMPP Forward ........................................................................................ 2-8
Figure 2-7 Alarm Box Forward .................................................................................. 2-8
Figure 2-8 Configuring E-Mail Forwarding............................................................... 2-10
Figure 2-9 Alarm Monitoring Tab ............................................................................. 2-11
Figure 2-10 Notification Monitoring Screen ............................................................. 2-12
Figure 2-11 Alarm Monitoring by NE Tab................................................................. 2-13
Figure 2-12 Alarm Monitor by NE Type Tab............................................................. 2-14
Figure 3-1 Query Active Alarms Dialog Box Location Tab ..................................... 3-2
Figure 3-2 Alarm Code Tab ....................................................................................... 3-3
Figure 3-3 Query Active Alarms-Time (Single Time Zone)......................................... 3-4
Figure 3-4 Query Active Alarms (Time-Multiple Time Zone) ...................................... 3-4
Figure 3-5 Others Tab ............................................................................................... 3-5
Figure 3-6 Advanced Dialog Box............................................................................... 3-6
Figure 3-7 Query History Alarms Location Tab...................................................... 3-7
Figure 3-8 Advanced Dialog Box............................................................................... 3-8
Figure 3-9 Extended Clear Type Dialog Box ............................................................. 3-9
Figure 3-10 Query Notifications Dialog Box............................................................. 3-10
Figure 3-11 Query Active Alarms Dialog Box........................................................... 3-11
Figure 3-12 New Query Dialog Box......................................................................... 3-12
Figure 4-1 Statistic Tree............................................................................................ 4-2
Figure 4-2 Statistic Alarm Frequency By Hour Tab .................................................... 4-3
Figure 4-3 Default Statistic Condition Dialog Box ...................................................... 4-4
Figure 4-4 Alarm Basic Statistic Dialog Box (Basic Tab)............................................ 4-5
Figure 4-5 Preview of Statistical Result ..................................................................... 4-6
Figure 4-6 Alarm Basic Statistic Template Dialog Box (Condition Tab) ...................... 4-6
I
Figure 4-7 Basic Statistical Result of History Alarms ................................................. 4-7

Figure 4-8 History Alarm Busy-time Statistic Dialog Box (Basic Tab) ......................... 4-8
Figure 4-9 Statistical Result of History Alarms in Busy Hours.................................... 4-9
Figure 4-10 New History Alarm Basic Statistic Template Dialog Box ....................... 4-10
Figure 4-11 Timing Statistic Task Management Screen ........................................... 4-11
Figure 4-12 Statistic Task Dialog Box...................................................................... 4-11
Figure 4-13 Timing Report Task Management Tab .................................................. 4-13
Figure 4-14 Timing Report Alarm Task Dialog Box (Basic Tab)................................ 4-14
Figure 4-15 Timing Report Alarm Task Dialog Box (Condition Tab) ......................... 4-15
Figure 4-16 Alarm Panel Dialog Box ....................................................................... 4-16
Figure 5-1 Forwarding Setup Dialog Box................................................................... 5-4
Figure 5-2 Select Users Dialog Box .......................................................................... 5-5
Figure 5-3 Details of an Active Alarm ........................................................................ 5-7
Figure 5-4 Details of a History Alarm......................................................................... 5-8
Figure 5-5 Handling Suggestions of an Alarm ......................................................... 5-10
Figure 5-6 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 5-12
Figure 5-7 Alarm Acknowledging Rule dialog box (Condition Tab)........................... 5-13
Figure 5-8 Related Rules Dialog Box ...................................................................... 5-14
Figure 5-9 Print Setup Dialog Box (General Tab) .................................................... 5-15
Figure 5-10 Print Setup Dialog Box (Page Setup Tab)............................................. 5-16
Figure 5-11 Print Setup Dialog Box (Advanced Tab)................................................ 5-17
Figure 5-12 Rack Diagram ...................................................................................... 5-19
Figure 6-1 Rule Setting Tab ...................................................................................... 6-6
Figure 6-2 Rule Setting Tab ...................................................................................... 6-7
Figure 6-3 New Dialog Box ....................................................................................... 6-8
Figure 6-4 New Dialog Box ....................................................................................... 6-9
Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab) ................................ 6-10
Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab
Location)............................................................................................... 6-11
Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab Alarm
Code) ................................................................................................... 6-12
Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab Others) ........... 6-13
Figure 6-9 New Dialog Box ..................................................................................... 6-14
Figure 6-10 New Dialog Box ................................................................................... 6-16
Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab) ......................................... 6-17
II
Figures
Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab)........................................ 6-20
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab)........................................ 6-23
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab) ..................................... 6-26
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab) ...................................... 6-29
Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab) .................................... 6-32
Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab)................................... 6-33
Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab) ............................ 6-37
Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition Tab
Location)............................................................................................... 6-39
Figure 6-29 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab Alarm
Code) ................................................................................................... 6-43
Figure 6-31 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab NE
Type) .................................................................................................... 6-45
Root Alarm Code) ................................................................................. 6-46
Consequential Alarm Code) .................................................................. 6-47
Figure 7-1 Handling Suggestion Setting Screen........................................................ 7-2
Figure 7-2 Resource Type Tree ................................................................................ 7-3
Figure 8-1 Severity Regrading Setting Tab................................................................ 8-1
Figure 8-2 Created Severity Regrading Rule............................................................. 8-4
Figure 9-1 Alarm Box Dialog Box .............................................................................. 9-2
Figure 10-1 Alarm Code Description Setting Tab..................................................... 10-2
Figure 10-2 Alarm Code Description Setting Dialog Box ......................................... 10-2
Figure 10-3 Forward Template Setting Dialog Box .................................................. 10-4
Figure 10-4 Intermittence Alarm Setting Dialog Box ................................................ 10-5
Figure 10-5 Alarm Prompting Setting Dialog Box .................................................... 10-6
Figure 10-6 Alarm Prompting .................................................................................. 10-7
III
Figure 10-7 Alarm Sound and Color Setting dialog box (Sound Setting Tab) ........... 10-9
Figure 10-8 Alarm Sound and Color Setting Dialog Box (Color Setting Tab) ........... 10-10
Figure 10-9 Suppress Plan Task Management Tab ............................................... 10-11
Figure 10-10 Suppress Plan Task Dialog Box ....................................................... 10-12
Figure 10-11 NE Tab ............................................................................................. 10-13
IV
Tables
Table 1-1 Main Toolbar Fault Management Buttons................................................... 1-5
Table 2-1 Forward Type Descriptions ........................................................................ 2-5
Table 2-2 Sending Short Messages Through GSM MODEM Parameter
Descriptions ............................................................................................. 2-6
Table 2-3 E-mail Forwarding Function Parameter Descriptions ............................... 2-10
Table 3-1 Button and Option Box Descriptions .......................................................... 3-2
Table 3-2 Button and Option/Check Box Descriptions ............................................... 3-3
Table 4-1 Parameter Descriptions for the Statistic Task Dialog Box......................... 4-11
Table 5-1 Alarm Details Dialog Box Buttons .............................................................. 5-9
Table 6-1 Alarm Rule Attribute Descriptions .............................................................. 6-5
Table 6-2 Description for Alarm Rule Management Operations ................................. 6-6
Table 6-3 Persisting Duration Range....................................................................... 6-26
Table 6-4 Descriptions for Alarm Triggering Script Rule Parameters ....................... 6-37
Table 8-1 Functions of Shortcut Buttons.................................................................... 8-2
Table 9-1 Descriptions for Alarm Box Dialog Box Parameters .................................. 9-3
Table 10-1 Shortcut Button Functions ..................................................................... 10-7
Table 10-2 Parameter Descriptions for Suppress Plan Task Dialog Box ................ 10-12
Tables
Glossary
EMB
- Environment Monitor Board
GUI
- Graphical User Interface
IP
- Internet Protocol
MML
- Man Machine Language
NMS
- Network Management System
OMM
- Operation & Maintenance Module
SMS
- Short Message Service
VII

SJ-20110907140552-023-NetNumen U31 R52 (V12.11.30) System Fault Management Operation Guide

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SJ-20110907140552-023-NetNumen U31 R52 (V12.11.30) System Fault Management Operation Guide

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NetNumen U31 R52

Unified Element Management System

Fault Management Operation Guide

Additionally, the contents of this document are protected by

contractual confidentiality obligations.

Serial Number: SJ-20110907140552-023

Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

Chapter 3 Alarm and Notification Query .................................................. 3-1

Chapter 4 Alarm Statistics......................................................................... 4-1

Chapter 5 Alarm and Notification Management....................................... 5-1

Chapter 6 Alarm Rule Management .......................................................... 6-1

6.3.7 Creating an Alarm Counting Rule ............................................................ 6-27

Chapter 7 Handling Suggestion Management ......................................... 7-1

Chapter 8 Alarm Severity Management.................................................... 8-1

Chapter 9 Alarm Box Management ........................................................... 9-1

Chapter 10 Customizable Settings ......................................................... 10-1

About This Manual

What Is in This Manual

Provides an overview of the fault management system of NetNumen

2, Alarm and Notification

Describes the alarm monitoring policies and methods, and provides

instructions for monitoring alarms and notifications using different

3, Alarm and Notification

Provides different methods for querying active alarms, history

alarms, and notifications.

Describes the alarm statistics functions and provides instructions

5, Alarm and Notification

Describes the management operations that can be performed to

active alarms, history alarms and notifications.

6, Alarm Rule Management

Explains the alarm rules supported by NetNumen U31 R52 and

8, Alarm Severity Management

Describes how to reset the severity levels of alarms.

9, Alarm Box Management

Describes how to create, enable, and disable an alarm box.

10, Customizable Settings

Describes how to customize some fault management settings.

Variables in commands. It may also refer to other related manuals and

Fault Management Overview

1.1 Fault Management System

ZTE Proprietary and Confidential

NetNumen U31 R52 Fault Management Operation Guide

Figure 1-1 Composition of the Fault Management System

NetNumen U31 R52 server

NetNumen U31 R52 client

ZTE Proprietary and Confidential

Chapter 1 Fault Management Overview

1.2 Fault Management Functions

1.3 Terminologies on Alarm Management

ZTE Proprietary and Confidential

NetNumen U31 R52 Fault Management Operation Guide

Fault Management System

ZTE Proprietary and Confidential

Chapter 1 Fault Management Overview

Figure 1-2 Alarm Monitoring Tab

Fault Management Menu

Main Toolbar Fault Management Buttons

ZTE Proprietary and Confidential

NetNumen U31 R52 Fault Management Operation Guide

Alarm Information Pane

1.5 Alarm Information

ZTE Proprietary and Confidential

Chapter 1 Fault Management Overview