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How to Troubleshoot If Windows 8.

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How to Troubleshoot If Windows 8.1


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Written by Aaron Couch


May 20, 2015

Is Window
Unspectac

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The Windows 8.1upgrade created several issuesformany users, myself


included.
One problem was Windows Apps becoming unresponsive, not opening or not
even installing. This included PC Settings and the Windows App Store. Users
have reported various symptoms, but the most common was the app flashing
open and then immediately closing. The app remained open, but would never
http://www.makeuseof.com/tag/solved-windows-8-1-apps-wont-open-install/[1/6/2016 3:26:02 PM]

The much ant


8.1, formerly k
it's not what w
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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

load past the initial flash screen. Some have even reported error messages
saying the app cant open.

7 More Iss
That Can
Windows 8.1
2013, with its
released on A
take the chan

The following are the steps I took to solve my problem. Some helped while
others didnt. They arelistedin the recommendedtroubleshooting order,
starting from very basic to slightly more complicated and in depth. The idea is
that you wont have to do all of these steps, but that one or some of the initial
troubleshooting tips will solve your problem sooner. Good luck!

Step 1: Download and Run Microsofts Apps


Troubleshooter
Microsoft has provided a tool to fix various issues with the Windows Store and
Apps alike. Click the title of this section for more information and to download it
by clicking Apps troubleshooter in the text.

http://www.makeuseof.com/tag/solved-windows-8-1-apps-wont-open-install/[1/6/2016 3:26:02 PM]

How To F
Apps Afte
Users who up
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how to fix them
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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

What Is T
it Keep Me
TrustedInstalle
Windows 8, W
user account
including som
your Windows

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Once its downloaded, run it and follow the instructions, pressing Next to
continue through the troubleshooter. In the next window, click Reset and open
Windows Store.

Fix Windo
New User
If you are trou

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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

and you've trie


may be fixing
There is a righ

Once complete, it will display the results of what it attempted to fix and what it
couldnt fix. You can view the details by clicking the blue View detailed
information link and save it for later reference.
7 Window
How To F
Microsoft rece
upgrade to W
reviews. Most
of Service Pac
Windows 8.1,

Affiliate D

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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

Step 2: Clear and Reset Windows Store


Cache
If the App Troubleshooter didnt do the trick, the next step is clearing and
resetting the Windows Store Cache. Tab or click the Start button and type
WSreset. Right-click it and choose Run as administrator.

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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

It should then launch the Windows Store and allow browsing. Now try
downloading a new app or opening an existing app.

Step 3: Test for Corrupted Package


Repository
Now we have to dig a little deeper. Think of this process like file surgery. Go
to C:\ProgramData\Microsoft\Windows\AppRepository. Youll be notified you
dont have permission to access the folder and files.

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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

This process can be a hassle, but weve previously covered how to take
ownership of files. There are several sections to that article, so scroll down to
the section titled Taking Ownership of Files. Additionally, you can also refer to
Microsofts instructions on how to do this.
Once you have completed this step, a box will pop up letting you know youve
taken ownership of the folder and to close and reopen it. Just paste the
previously mentioned folder directory in a Windows Explorer address bar.
Now the surgery begins. You will want to delete all files containingedb in the
name. These are associated with the Package Repository file. I found a fast
way to find these files scattered throughout the folder is to click the Type field,
and most if not all of the files you need to delete will be at the top. Just to be
safe, though, scroll through the rest of the folder to make sure you didnt miss
one. Here are the files you want to look for:
PackageRepository.edb
edb.chk

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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

edbtmp
edb.jrs or edb.log (edbXXXXX.log and edbXXXXX.jrs files)
edb.txt and edbXXXXX.txt

Reboot your computer and Windows will automatically recreate the files you
deleted, except they wont be corrupted. For many, this is the step that will
dothe trick.

Step 4: Run this Command Prompt


At this point, you may have some apps working, such as the system apps, like
PC Settings, but other apps still arent opening. Go to Start and type cmd and
run it with administrator privileges by right clicking and choosing Run as
administrator.

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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

You can then copy the following command and paste it into the command
prompt window (right click > paste).

powershell -ExecutionPolicy Unrestricted Add-AppxPackage DisableDevelopmentMode -Register


$Env:SystemRoot\ImmersiveControlPanel\AppxManifest.xml

Once it has finished, try opening the apps that werent previously working. You
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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

dont even need to restart your computer for the changes to take effect.

Step 5: Run System File Checker / Replace


Corrupted Files
Darn! Its still not working I feel your pain. This step can only work for some if
you have access to non-corrupted system files from another PC running the
same operating system. I, unfortunately, did not, so I cant vouch for this step
personally, but others have found it to solve the problem after completing the
steps.
1. Open Command Prompt with administrator privileges (as shown previously)
2. Type sfc /scannow
This scan will take some time, but afterward you will get a message telling you
if any system files are corrupted or damaged.

If there are still corrupted files, despite all previous steps, you can start down
the path of fixing them. To view the details of the System File Checker process
and find the corrupted file, type the following in the command prompt:

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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log


>"%userprofile%\Desktop\sfcdetails.txt"

This will create a log file on your desktop called Sfcdetails.txt.


Below is an example of the log file format from my results:

2015-05-08 11:25:04, Info CSI 0000090d [SR] Could not


reproject corrupted file [ml:520{260},l:114{57}]"\??
\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"[l:24{12}]
source file in store is also corrupted

In my case, there were several corrupted files, all of which needed to be


replaced. The steps to do this are illustrated well on the Microsoft website.
Scroll down the page and find the link in the article that says manually replace
the corrupted file with a known good copy of the file. This will open and take
you directly to a minimized section of the article.

Step 6: Create a New User Account

If nothing else works, your last resort is creating a new user account, which I
recently shared how to properly go about doing. Its a big pain, but it will get
your apps on the new account working properly.
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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

What Worked for You?


This is only one of the many issues to emerge after upgrading to Windows 8.1,
but hopefully you never experienced multiple problems simultaneously.
Did you have this problem too and solved it yourself? Which one of these steps
worked for you? I researched this issue thoroughly and couldnt find any other
solutions, but if you discovered a solution not mentioned in this article, please
share it in the comments below for everyone else to learn from!
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How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

Comments (9)

Write a Comment

Rahul
10 December, 2015

It shows that powershell is not recognised as internal or external command


how to solve it

Stephen Wang
30 September, 2015

The first step fixed my store, but my other windows apps arent working still.
Thanks though with the help of the store

Ken Soo
20 September, 2015

Hi, I tried till step 5 using the file checker and it still didnt work because the file
checker did not find any corrupted files. However, I did a system restore to an
earlier point with no success because upon completion it stated that my antivirus might be interfering with it.
Fair enough, I restarted my PC but strangely after that the problem went away.
My Windows store apps could open again so actually I am not sure which step
you posted which really helped. Thanks a lot though.

Burak ZEREN
9 August, 2015

Oh My GOD !
Believe me I have tried to solve this problem for 2 months !!!
At last ? processed youcomendaition that powershell -ExecutionPolicy
Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register
$Env:SystemRoot\ImmersiveControlPanel\AppxManifest.xml

http://www.makeuseof.com/tag/solved-windows-8-1-apps-wont-open-install/[1/6/2016 3:26:02 PM]

How to Troubleshoot If Windows 8.1 Apps Won't Open or Install

Now It works !
Thanks ! thanks ! Thanks ! Really Thanks ! :)

Kevin Lane
8 August, 2015

Hello Aaron,
Thanks for useful post! Step 1 to 4 worked for me. :) But, Whenever I hibernate
or Restart I need to do Steps 1,2,4 again every time. Can you shed further light
here? I am running Windows 8.1 (64-bit) on a Lenovo Z580.
Thanks in advance.

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