MQA

AREA 4
PART B
MQA-03 (SELF-REVIEW PORTFOLIO)

Second Edition
PART B - INFORMATION ON THE NINE AREAS OF EVALUATION FOR QUALITY ASSURANCE
An audit of an institution covers standards in nine areas of evaluation. There are two levels of these standards, i.e., benchmarked standards
and enhanced standards. The former is expressed by a must which means that the Higher Education Provider (HEP) must comply with these
standards, whilst the latter is expressed by a should which means that the HEP is encouraged to fulfil them.
Part B of the Self-Review Portfolio requires the HEP to furnish information on all the standards in the nine areas of evaluation for quality
assurance on the institution to be audited. The following pages provide a series of questions and statements that guide the HEP to furnish such
information.
Area 4 on student selection and support services has 35 questions and statements on the 24 benchmarked standards and 19 questions and
statements on the 16enhanced standards.
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PART B
PART B - INFORMATION ON THE NINE AREAS OF EVALUATION FOR QUALITY ASSURANCE

The statements below are meant to be guidelines for data collection in the nine areas of quality assurance.
INFORMATION ON AREA 4: STUDENT SELECTION AND SUPPORT SERVICES
4.1
Admission and Selection

Standard (Performance Indicator)
Benchmarked Standard
The HEP must have clear criteria and processes of student
admission -- including those affecting transfer and exchange
students - and select students whose capabilities are consistent
with these criteria and processes.
Enhanced Standard
Student performance should be monitored as a feedback
mechanism to assist in improving selection processes.
The criteria and processes of selection must be published,

disseminated and publicly accessible, especially to students.
The review of the admission policy and processes should be in

consultation with relevant stakeholders, nationally and
internationally.
Prerequisite knowledge and skills for purposes of student entry

into each programme must be appropriate and clearly stated.
Student intake should incorporate social responsibility by

privileged consideration for people with special needs.
If a selection interview is utilized, the process must be

structured, objective and fair.
There should be a relationship between student selection,

programmes, and the desired learning outcomes.
Student selection must be fair and transparent.

There must be a clear policy on, and appropriate mechanism for,
appeal.
The HEP must offer appropriate developmental or remedial
support to assist students who need such support.
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The number for each student intake must be related to the
resources, capacity and capability of the HEP to effectively
deliver its programmes.
PART B
Enhanced Standard
Visiting, exchange and transfer students must be accounted for

to ensure the adequacy of the HEPs resources to accommodate
them.
The admission policy must be monitored and reviewed
periodically to continuously improve the selection processes.
4.1.1
Who is responsible for student selection? State the academic criteria and the mechanisms for admission to programmes and
any other additional requirements.
Statement
Support Documents
Admission Unit is responsible for the student selection of the SD 4.1 - Minutes of Senate on Adjustments of Academic
Undergraduate Programmes and Institute of Postgraduate Rules
Studies is responsible for the selection for the Postgraduate
programmes.
SD 4.2 - List of Entry Requirements for All Undergraduate
Programmes*
All criteria for admissions are determined and approved by
Senate. The guiding principles are inclusive of MQAs minimum SD 4.3 - Minutes of Senate on Policy Revision for Nonentry requirement.
Compliance of MQA Programme*
In particular, International students must fulfil the English SD 4.4 - Minutes of Senate on Policy Revision for Compliance
Language requirement since HEPs programmes are conducted with MQA Standards*
in English.
SD 4.5 - Item Submitted for Senate Meeting on Policy Revision*
For local candidates, MMU requires the following:
SD 4.6 - Paper on Policy Revision for Non-Compliance of MQA
1. MUET(Minimum of Band 2) for Bachelor of Accounting; and
Programme*
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PART B
Statement
Support Documents
2. Credit in Bahasa Malaysia at SPM level for Bachelor of Law * These appendixes will be provided during the visit.
Programme.
4.1.2
Provide evidence that the students selected fulfil the admission policies.
Statement
Support Documents
The undergraduate and postgraduate candidates who fulfil the SD 4.7 - Minutes of Senate on March 2014 Intake New
Enrolment Endorsement
admission requirement are endorsed by Senate.
Undergraduate:
SD 4.8 - Item Submitted for Senate Meeting on New Enrolment
Application is through the use of prescribed application form Endorsement*
processed by the Admission Unit. The recommended list for
admission is forwarded to Senate for approval.
SD 4.9 - List of Students for March 2014 Intake New Enrolment
Endorsement*
Postgraduate:
Applications are processed by the Institute for Postgraduate SD 4.10 - SOP for Web Based Admission Process For Local
Studies and subsequently forwarded to the faculty for Students*
recommendations and to BOP and Senate for approval. Offer
letters are released thereafter.
SD 4.11 - SOP for Web Admission Process For International
Students*
SD 4.12 - Minutes of Senate on Approval of Postgraduate
Application*
SD 4.13 - Application for MBA Programme*
SD 4.14 - Application for Master of Multimedia (e-Learning
Technologies) Programme*
SD 4.15 - Application for DBA programme*
SD 4.16 - Minutes of Senate on Ratification of Approval by
Circulation*
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Statement
4.1.3
PART B
Support Documents
* These appendixes will be provided during the visit.
Describe the admission mechanisms and criteria for students with other equivalent qualifications (where applicable).
Statement
Equivalency study is made with:
Support Documents
SD 4.17 - Minutes of Senate on Adjustments on Academic Rules*
1. UK Naric;

Programmes*
2. MQA equivalency table; and

SD 4.19 - MQA Equivalency Table*
3. International Qualification - UCAS.
4.1.4
Describe the characteristics of students admitted. Provide a copy of any technical standards that have been deployed for the
admission of students with special needs.
Statement
There is no technical standard for Admission of students with
special needs. However, within the university, the following
provisions are available:
Support Documents
1. Facilities for physically disabled such as elevator, special space

for parking, slopes for wheel chairs, specially designed toilets
etc; and
2. Information that colour-blind candidate in general is not
encouraged to apply for engineering degree programmes
depending on the degree of students color-blindness.
Refer to: http://foe.mmu.edu.my/v3/main/undergrad/faq.html#Q18
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Statement
The University practices affirmative action policies in student
selection. The University admits all prospective students who
have fulfilled the approved entry requirements mentioned without
any discrimination.
PART B
Support Documents
Students with disabilities are required to provide documentation of

their disability and how it may limit their participation at MMU.
Students may receive accommodations to ensure access to the
classroom and learning environment as deemed appropriate.
Students who request accommodations in campus hostel should
submit their hostel application before the Registration Day.
For students with special need (disabled) MMU provides toilet
facilities in Academic Block, ramp for those using wheelchairs and
designated parking area for disabled student.
4.1.5
Show how the criteria and mechanisms are published and disseminated.
Statement
Support Documents
Our online prospectus is available for public access. The link for SD 4.20 - Undergraduate Programme Brochure 2014*
the online prospectus is shown below:
SD 4.21 - IPS Brochure*
https://www.mmu.edu.my/prospectus/index.html
SD 4.22 - Postgraduate Handbook (Structure A)*
All criteria and intake mechanisms are published and
disseminated through the following:
SD 4.23 - Postgraduate Handbook (Structure B and C)*
1. Advertisements;
SD 4.24 - Postgraduate Entry Requirement at IPS Website*
2. MMU website;
SD 4.25 - Postgraduate English Requirement at IPS Website*
3. Flyers; and
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Statement
PART B
Support Documents
4. Prospectus
The guideline for new student admission can be accessed via the
following link:
https://www.mmu.edu.my/index.php?req=3
In addition, the admission criteria and English requirement for
postgraduate programmes are stated in the postgraduate website
as well as in Institute of Postgraduate Studies (IPS) Handbook.
4.1.6
Provide information on the prerequisite knowledge and skills for student entry.
Statement
Only a few selected programmes require prospective students to
have prerequisite knowledge and skills as follows:
Support Documents
SD 4.26 - List of Programme for APEL*
SD 4.27 - APEL Handbook for Learners*
FCM:
SD 4.28 - Guideline to Good Practices: Accreditation of Prior
Diploma: From a recognized institution, with submission of Experiential Learning*
portfolio on design, computer works and completed transcripts
MMU
Website
(Entry
requirements
and
fees):
and resume (especially for those with working experience).
https://www.mmu.edu.my/index.php?req=153
STPM: Student has to undergo MMU Foundation Programme.
Other faculties:
Foundation/Diploma from related programme.
Accounting & IT Programme:
As per the programme standard.
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Statement
In addition, MMU follows the process which is called Accreditation
of Prior Experiential Learning (APEL) which has been prescribed
in the Malaysian Qualifications Framework. It will help the
students to progress in the context of lifelong learning.
4.1.7
PART B
Support Documents
If a selection interview is utilized, describe it.
Statement
Support Documents
A selection interview is a part of rigorous internal assessment for SD 4.29 - Minutes of Senate on Rigorous Internal Assessment for
Master by Research Applicant (with a Bachelors Degree or Master by Research Report*
Equivalent with Minimum CGPA of 2.50 and not meeting CGPA
2.75).
SD 4.30 - Paper on Rigorous Internal Assessment for Master by
Research Report*
Evaluations are done by a panel composed of 3 persons:
1. Deputy Dean (R&D) or his/her representative from the R&D
Committee as the Chairperson; and
2. Two (2) subject matter experts in the area appointed by the
Faculty Dean.
The interview is to be arranged by the faculty and the applicant is
to submit any relevant supporting documents that are related to
the proposed research area or research experiences. For local
candidate, the interview is to be conducted on face-to-face mode.
For international candidate, the communication can be conducted
online using live video session, for example: Skype.
For all the bachelor programmes under the Information
Technology faculties, candidates with CGPA below 2.50 but
above 2.00 may be admitted subject to a rigorous internal
assessment process.
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Statement
The Faculties (FCI and FIST) will conduct a test for the
candidates. The candidate must pass the rigorous assessment
tests in order to be admitted into MMU.
4.1.8
PART B
Support Documents
Show evidence that the admission policy and mechanism is fair and transparent.
Statement
The admission policy is published in the internet for public viewing
and the total intake of students is based on:
Support Documents
SD 4.31 - Minutes of Senate on Policy Revision for
Compliance with MQA Standards
1. The student projection capacity; and
SD 4.32 - Minutes of Senate on Adjustments on Academic Rules*
2. The merit of the individual students.

Programmes*
In terms of fairness of mechanism and policy, the following

committees are involved:
1. For postgraduate: the faculty, BOP and Senate; and

2. For undergraduate: the selection committee at Admission Unit
and Senate.
To ensure that the admission policy and mechanism is fair and
transparent, the University accepted students based on merits.
The list of students admitted can be viewed through the Student
Information System (sub system under CaMSys) managed by the
Information Technology Services Department (ITSD).
Undergraduate:
The admission policies are revised periodically. Faculties are
sought to advise on the proposed entry requirement which was
proposed at ADC and presented at Senate. The selection
committee also proposes to Senate for admission purposes.
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Statement
These form the admission policies which are the guidelines for the
selection committee.
PART B
Support Documents
Postgraduate:
The admission policies are revised periodically. Faculties are
sought to advise on the proposed entry requirement which was
proposed at BOP and presented at Senate.
4.1.9
Describe the appeal policy and mechanism.

Statements
Support Documents
Postgraduate Candidates
Students may submit appeal letters to BOP, through the Dean of SD 4.34 - Minutes of BOP on IPS Appeal Cases*
Institute for Postgraduate Studies (IPS). If the appeal is
SD 4.35 - Minutes of Senate on Postgraduate Application
successful, IPS will inform the student.
Appeals
SD 4.36 - Appeal Cases for Rejected Application*
Undergraduate Candidates
Rejected applicants may appeal to the Admission Unit, with SD 4.37 - Minutes of Senate on Undergraduate Application
additional supporting documents, if any. Such appeal may be Appeals*
reviewed by the Student Enrolment Appeal Committee or in
certain instances, the faculty. The recommendation of this SD 4.38 - Item Submitted for Senate Meeting on New Enrolment
particular committee is forwarded to Senate for approval.
Endorsement*
The appeal mechanism in MMU is regulated by the Registrar SD 4.39 - Appointment of Student Enrolment Appeal Committee*
Office (Admission Unit). Appeal for re-admission can be in writing
or via email.
Candidate is given seven working days to appeal after obtaining
the Offer Letter from MMU. However, those admitted via the
rigorous internal assessment process are not eligible to appeal.
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PART B
4.1.10 State what are the special programmes provided for those who are selected but need additional remedial assistance.
Statements
Support Documents
No special programmes are provided for those who are selected SD 4.40 - Minutes of Senate on Update of English Language
but need additional remedial assistance. All admitted students Entry Requirement*
already have fulfilled the minimum university admission
requirements as approved by Senate.
SD 4.41 - Paper on Update of English Language Entry
Requirement*
Local students selected are deemed to have the capacity and
capability to undergo the programmes offered as they have met * These appendixes will be provided during the visit.
the entry requirements which are within the programme standards
and in certain cases candidates also passed the screening
interview.
International students who meet the entry requirement but do not
meet the English competency level are required to undertake the
English short course. They may also opt to take IELTS or TOEFL
and show evidence of the fulfilment of the English language
requirement specified by MMU before being granted entry into the
mainstream programmes.
4.1.11 Summarize the methods of orientation of new students, early warning system for academic difficulty and system of academic
counselling, tutoring and remediation.
Statements
Support Documents
SD 4.42 - Orientation Schedule (Cyberjaya Campus)
Orientation:
Orientation of new students spans over a minimum of 2 days and
a maximum of 5 days, where students are exposed to the campus SD 4.43 - Orientation Schedule (Melaka Campus)*
environment in order to acclimatize to the university.
SD 4.44 - Minutes of Academic Advisors Meeting with Deputy
Deans*
SD 4.45 - Job Description of an Academic Advisor*
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PART B
Statements
Support Documents
Academic Advisory System:
SD 4.46 - Sample of Academic Advisor Assessment*
Early warning system for academic difficulty is designed by
assigning students to academic advisors. Academic Advisors SD 4.47 - Advisor Assessment Instrument*
could determine students with academic difficulty through
performance in progressive coursework and the self-analysis SD 4.48 - Item for ADC Meeting on Academic Advisory Template*
report of identified subjects.
SD 4.49 - Subject Analysis Report Guidelines*
Subject Self-Analysis Report:
The Subject Self Analysis Report serves as a tool to record the SD 4.50 - Lets Excel Programme Presentation Slide*
plan, observations, reflections and suggestions based on the
lecturer's experience in conducting the course in the spirit of SD 4.51 - Slide on Comparison Finding of Lets Excel Programme*
continuous improvement in pedagogic skills.
SD 4.52 - Item for Dean's Council Meeting on Students
Counselling:
Performance of Lets Excel Programme*
At the Counselling Unit we have a professionally trained staff that
can assist students with their problem. We cannot make the SD 4.53 - Item for Dean's Council Meeting on Report of Lets
decision for them. We can only guide them in their exploration of Excel Programme*
themselves. If students are experiencing any dilemma, they can
come and see us.
SD 4.54 - Item for Dean's Council Meeting on Comparison
Finding of Lets Excel Programme*
The Counselling Unit does far more than simply helping a student
to solve their problems. This is because it takes into account * These appendixes will be provided during the visit.
students entire complex developmental characteristics. In
counselling there is the psychological part of a person
(behaviour); the social part of a person (interaction) and the
spiritual part of a person (beliefs). Balancing all these parts and
giving them the right focus can greatly enhance students ability to
bring peace, harmony, justice and truth into this world.
The Counselling Unit offers several types of services to meet
students unique needs, wants and values:
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Statements
1. Personal Counselling
Personal Counselling is available on a limited basis.
Counsellor provides students with counselling to help them in
self-exploration as it relates to their college experience and
their educational goals.
PART B
Support Documents
i. Individually or in a group; and

ii. Concerns with the things that are bothering the client.
2. Educational Counselling
Education counselling deals with improving a students.
i. Efficiency and adequacy in scholastic achievement; and
ii. Concerns with matters of choice and planning.
3. Career Counselling
Career counselling enables students to understand their
values, interests and skills and to research a variety of career
options. The career planning process also assists in learning
to manage job/life transitions.
i. Concerns issues dealing mainly with vocational choices;
ii. Focuses on the development of career decision making
skills;
iii. Provides direct assistance in job placements; and
iv. Organizes on campus interviews.
4. Workshop
The Counselling Unit also provides short courses and
workshops on specific information and skills in the area of
counselling and career such as:
i. Assertiveness training;
ii. Motivation;
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Statements
Facing interviews and resume writing;
Study skills;
Counselling techniques;
Communication skills;
Adjusting in a new environment for International Students;
and
viii. Self-improvement for potential students.
PART B
Support Documents
iii.
iv.
v.
vi.
vii.
Lets Excel Programme (LEP):

Lets Excel Programme is a special programme to motivate
students who are under-probation status. This is jointly organized
by faculty/centre together with Student Affairs Division (STAD). In
this programme there will be a motivational talk, discussion
session and counselling. The main objectives are to identify and
solve problems resulting in poor academic performance, sharing
tips and learning skills and advise how students could improve
and prepare their future study plan.
4.1.12 Indicate the student intake in the last three years and the projection of student intake for the next five years. Describe how the
size of student intake is determined in relation to the capacity of the HEP and explain the mechanisms that exist for adjustments,
taking into account the admission of visiting, exchange and transfer students.
Statement
Support Documents
The ratio of supervisor to candidate provided by Malaysian SD 4.55 - Item for ADC on CDP student Projection Number
Qualifications Agency (MQA) serves as a guideline for 2014
postgraduate programmes.
SD 4.56 - List of CDP Programmes to be offered for June 2014 The intake of undergraduate students are determined by the Feb 2015 Intakes*
following factors:
SD 4.57 - Item for ADC on FCM Student Projection Number 2014*
1. Class capacity;
SD 4.58 - List of FCM Programmes to be offered for June 2014 2. Lab capacity; and
Feb 2015 Intakes*
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Statement
3. Student and staff ratio as per MQAs guideline.
PART B
Support Documents
SD 4.59 - FCI Max Capacity and Projections for Programmes to
be Offered in 2014*
SD 4.60 - FET Max Capacity and Projections for Programmes to
be Offered in 2014*
SD 4.61 - FIST Max Capacity and Projections for Programmes to
be Offered in 2014*
SD 4.62 - FOB Max Capacity and Projections for Programmes to
be Offered in 2014*
SD 4.63 - FOM Max Capacity and Projections for Programmes to
be Offered in 2014*
SD 4.64 - FOE Max Capacity and Projections for Programmes to
be Offered in 2014*
4.1.13 How does the HEP continuously monitor and periodically review student selection processes?
Statement
Student selection process in MMU has been established since the
university started its operation. Over the years, the process is
improved and upgraded. The manual selection has been
converted to system reliance for screening of candidates based
on merit cut-off points.
Support Documents
SD 4.65 - Minutes of Senate on Rigorous Internal Assessment for
Master by Research Report*
SD 4.66 - Paper on Rigorous Internal Assessment for Master by
Research Report*
The most recent review was done as the university converts from * These appendixes will be provided during the visit.
the self-developed ICEMS system to the universal Oracle based
system which is name as CaMSys.
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Statement
We have put the requirements at the development stage of
CaMSys to ensure that the system would cater to the needs as
well as to make the process more efficient. We have started using
CaMSys for the Admission module beginning May 2014 for the
June 2014 intake.
PART B
Support Documents
MMU concurs with the following general selection strategies for

student selection process.
1. Programme selection should be based on candidates interest;
2. Candidates should not apply for programmes they do not
qualify. Applications that do not fulfil minimum requirements will
automatically be rejected by the system. However, the
candidate will be given a counter offer if his qualifications meet
the entry requirement for other programmes;
3. Competitiveness of the programme will be taken into
consideration for selection;
4. Prospective students can get advice and clarifications from the
Corporate Communication Unit and Academic Counsellors; and
5. Prospective students are advised to select a suitable and
appropriate programme based on their qualifications.
Currently, periodic review of student selection process is done by
the Senate.
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PART B
4.1.14 Describe how the selection methods are reviewed to comply with the social responsibilities, human resource requirements and
needs for further studies and lifelong learning.
Statement
Support Documents
MMU promotes lifelong learning and pathway for further studies SD 4.67 - List of Programme for APEL
by offering Bachelor of Management (Honours) which is
conducted via Distance Education mode. The programme is SD 4.68 - Sample of Offer Letter Student Enrolled with APEL*
offered by the Distance Education Center under the Faculty of
Management.
SD 4.69 - Sample of APEL Certificate*
MMU also accepts APEL Qualification. Candidates who have * These appendixes will be provided during the visit.
complied with the admission criteria set by the Ministry of
Education may be considered for admission into the appropriate
academic programme.
4.1.15 Show how the student performance is monitored as a feedback mechanism to improve student selection.
Statement
Support Documents
Each faculty/centre is required to prepare the Annual Programme SD 4.70 - Item for ADC on FET Programme Performance
Performance Analysis for all the programmes offered at the Analysis
faculty/centre based on the academic session.
SD 4.71 - Academic Program Performance Analysis Report B.Eng
Section 2 of the report focuses on the Students Achievement (Hons) in Mechanical Engineering*
which includes the analysis and discussion on Student Intake,
Active Students, Student Achievements, Completion of Studies, SD 4.72 - Academic Program Performance Analysis Report B.Eng
Practical Training and Graduate Employability.
(Hons) Electronics majoring in Telecommunications*
These reports need to be submitted to the Academic SD 4.73 - Academic Program Performance Analysis Report B.Eng
Development Committee (ADC) for further deliberation and (Hons) Electronics majoring in Robotics*
faculty/centre needs to highlight the future direction for the
programme that they would like to propose which may include * These appendixes will be provided during the visit.
matters relating to the student selection process.
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PART B
4.1.16 How does the HEP engage the relevant stakeholders in the review of its admission policy and processes?
Statement
All the faculties/centres will appoint at least one External
Examiner and Industrial Advisor for each programme. The main
role of External Examiner is to give feedback on the academic
matters which may include the admission policy especially on the
criteria to admit students to the programme.
Support Documents
Similarly, the Industrial Advisor will provide suggestions to ensure

the programme stay relevant to the industrys needs and any
additional skills and knowledge necessary to enrol in the
programme. If any need arises, the faculty will then bring the
recommendation to ADC for recommendation and Senate for
approval.
4.1.17 Describe how student intake incorporates social responsibility by privileged consideration for people with special needs.
Statement
Support Documents
MMU did accept a few students with special needs on case by SD 4.74 - Minutes of Senate on Admission UG Special
case basis under special consideration. A selection interview will Approval OKU Student
be conducted and recommendation will be forwarded to the
Senate for approval. Any special requirement will be highlighted SD 4.75 - Item for Senate on Special Approval For OKU Student*
to the Senate as well.
SD 4.76 - List of Special Need Students*
Currently MMU has accepted students of the following special
needs:
1. Deafness/Hearing Loss;
2. Cerebral Palsy;
3. Autistic Disorder;
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Statement
4. Speech and Language Impairments; and
PART B
Support Documents
5. Students in wheelchair.
4.1.18 Show the relationship between student selection, programmes, and learning outcomes.
Statement
Support Documents
Students selected to study in MMU have to go through selection SD 4.77 - Minutes of Senate on Rigorous Internal Assessment for
process where most importantly they have to meet the entry Master by Research Report*
requirements set for each programme. The entry requirements
are established based on the programme standards issued by * These appendixes will be provided during the visit.
MQA and approved by MOE. Having met these entry
requirements, the selected students are expected to be ready to
undertake the academic programmes and subsequently achieve
the set learning outcomes.
4.2
Articulation Regulations, Credit Transfer and Credit Exemption

HEP must have well defined and effectively disseminated
policies, regulations and processes concerning articulation
practices, credit transfers and credit exemptions.
Enhanced Standard
The HEP should be in touch with the latest development and
thinking about the processes of articulation, credit transfers and
credit exemptions including cross-border collaborative
provisions.
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4.2.1
PART B
Describe the policies, regulations and processes of credit transfer, credit exemption and articulation practices, and how are
these disseminated.
Statement
Support Documents
The decision on the credit transfer which is based on the SD 4.78 - Credit Transfer Policy*
university policy is made by the faculties/academic centres.
SD 4.79 - Minutes of Senate on Credit Transfer Policy
The credit transfer policy is available in MMU website.
SD 4.80 - Minutes of Senate on Revision of Credit Transfer
https://www.mmu.edu.my/upfiles/dm1020_policy_on_credit_transf Policy*
er.pdf
SD 4.81 - SOP for Credit Transfer Online*
The exemption policy is available in MMU website.
SD 4.82 - Sample of FOB Information Booklet*
https://www.mmu.edu.my/upfiles/dm1020_policy_on_exemption1
3june.pdf
SD 4.83 - Sample of FIST Student Handbook*
The credit transfer and exemption policy are also available in
Faculty Student Handbook.
SD 4.84 - Exemption Policy*

SD 4.85 - Minutes of Senate on Revision of Exemption Policy
4.2.2
Describe how the HEP keeps abreast of latest development with regards to articulation, credit transfer and credit exemption and
cross-border provisions.
Statement
Support Documents
MMU established Credit Transfer Committee in every faculty. The SD 4.86 - Credit Transfer Assessment Form*
Committee is responsible to evaluate the syllabus of the subject
offered for credit transfer. The syllabus must cover at least 80% SD 4.87 - Credit Transfer Policy*
syllabus of the corresponding subject at MMU.
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Statement
The Committee has to ensure that the grade obtained for the
subject offered for credit transfer shall be equivalent to at least
MMU grade C and the credit value of the subject from the
programme to be transferred must be the same or more than the
credit value of the subject offered by MMU.
PART B
Support Documents
The quality assurance bodies especially MQA will always be

referred to in order to keep abreast with the latest development.
4.3
Transfer of Students
Enhanced Standard
The HEP must have a well-disseminated policy with clear The HEP should have in place policies and mechanisms that
criteria, mechanisms and processes, both academic and non- facilitate student mobility between programmes and institutions,
academic, to enable qualified students to transfer to another within the country or cross-border, through articulation
programme, within it or in another HEP.
arrangements, joint degrees, exchange semesters, advanced
standing arrangements, and the like.
Incoming transfer students must have comparable achievement
in their previous institution of study.
4.3.1
Explain the policy, criteria and mechanisms to enable qualified students to transfer to another programme. Indicate if there are
appropriate mechanisms such as bridging courses for students who need it. Provide figures for the last five years.
Statement
Support Documents
Transfer from one programme to another within MMU is possible. SD 4.88 - Credit Transfer Policy*
Students are granted grade or credit transfers for equivalent
subjects based on the credit transfer and exemption policy.
SD 4.89 - Minutes of Senate on Credit Transfer Policy*
SD 4.90 - Minutes of Senate on Revision of Credit Transfer
Policy*
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Statement
Students must complete an application form to request for
transfer to another programme. Approvals must be sought by the
releasing and the receiving Deans or Directors. Prior to the
submission of the form to the respective Deans, the students are
required to meet and seek advice from their respective academic
advisor for recommendation.
PART B
Support Documents
SD 4.91 - Change of Faculty, Major and Level of Studies
Application Form*
SD 4.92 - SOP for Change Faculty*
SD 4.93 - SOP for Change Major*
After completing the Foundation year, students will then proceed * These appendixes will be provided during the visit.
to degree programme. Similarly, Diploma students can also apply
to Degree programmes after completing their Diploma
programme.
The Online application for Foundation to Degree and Diploma to
Degree is open to the students during their final trimester of their
foundation and diploma programme respectively.
The data for the past 5 years shall be made available during the
site visit and the responsible party for this matter is the Registrar
Office (Examination and Records Unit) assisted by CaMSys which
maintains the electronic database.
4.3.2
Describe the mechanism to ensure transfer students are given exemptions by taking into account their previous experience,
qualifications obtained from another programme and credits accumulated. Provide figures for the last five years.
Statement
Support Documents
The Credit Transfer Committee evaluates all applications for SD 4.94 - List of Credit Transfer Subject*
credit transfer and exemptions. Overarching principles for credit
transfer as approved by Senate is: 80% similarity of content with SD 4.95 - Minutes of Senate on List of Subjects for Credit
that of the MMU syllabi and a pass with Grade C.
Transfer*
Credit transfer is granted, subject to a maximum of 30% total SD 4.96 - Credit Transfer Policy*
credit hours of targeted programme, provided that the students
have successfully completed relevant programmes.
SD 4.97 - Minutes of Senate on Credit Transfer Policy*
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Statement
Support Documents
The university has clear policies and procedures for Grade SD 4.98 - Minutes of Senate on Revision of Credit Transfer
transfer. This policy is enforced on students who request to Policy*
change their majors or faculties. In this instance, students are
required to complete a prescribed form and seek approvals from * These appendixes will be provided during the visit.
the respective Deans/ Directors.
4.3.3
Indicate how students accepted for transfer have comparable achievements in their previous institution of study. Provide the
relevant data to support this.
Statement
Support Documents
Due to the cessation of Al-Bukhary International Universitys (AIU) SD 4.99 - List of AIU Students Transferred to MMU*
operation, MMU has accepted the transfer of 58 AiUs students
into MMU. The students have been transferred to the * These appendixes will be provided during the visit.
Management/Business or Information Technology Programmes
depending on the programme that they are enrolled into during
their study at AIU. The students have been enrolled into MMU
programme since Trimester 1 2014/2015.
The academic performance of these students shall be made
available during the site visit and the responsible party for this
matter is the students respective faculty assisted by CaMSys
which maintains the electronic database.
4.3.4
Describe the policies and mechanisms to facilitate student mobility, exchanges and transfers, nationally and internationally.
Statement
Support Documents
Students who undergo Exchange Programme will have SD 4.100 - Minutes of Senate on Exchange Programme*
Exchange Programme status which is reflected in their transcript
including the credit transfer that they have gained from the SD 4.101 - Process Flow for The Exchange Programme
programme.
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Student is required to fill up the form and submit it to IO before the
deadline. Only Active student is eligible to apply for the
programme and the student must meet the requirement set by the
hosting university.
Support Documents
A student has to report back to MMU immediately after completing

the programme. Should the student report back after the MMU
trimester has already started, the student will be advised to apply
for Leave of Absence.
The application of credit transfer will be evaluated by the Credit
Transfer Committee that has been formed by the Faculty. The
application will be evaluated and it is subjected to the MMU Credit
Transfer Policy.
Information on the approved subject(s) for credit transfer, the
name of the hosting university and the duration of the programme
will be included in the student transcript.
4.4
Students Support Services and Co-Curricular Activities

The HEP must make available appropriate and adequate
support services, such as physical, social, financial and
recreational facilities, and counselling and health services.
Enhanced Standard
Student support services should be given prominent
organizational status in the HEP and a dominant role in
supplementing programme learning outcomes.
Student support services must be evaluated regularly to ensure

their adequacy, effectiveness and safety.
An equipped and adequately staffed unit dedicated to academic

and non-academic counselling should be established.
There must be a mechanism for students to air grievances and

make appeals relating to student support services.
Student academic and non-academic counselling should include

ongoing monitoring of the students progress to measure the
effectiveness of, and to improve, the counselling services.
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Enhanced Standard
The HEP must designate an administrative unit responsible for There should be a structured training and development plan to
planning and implementing student support services, staffed by enhance the skills and professionalism of the academic and nonindividuals who have appropriate experience consistent with their academic counsellors.
assignments.
Academic and career counselling must be provided to students
by adequate and qualified staff.
Induction programmes must be made available to students and
evaluated regularly with special attention given to out of state and
international students as well as students with special needs.
4.4.1
What support services are made available to students? Show evidence that those who provide these services are qualified.
What other additional support programmes provided by other organizations are accessible to students?
Statement
The following is the list of support services provided by MMU:
Support Documents
S.D. 4.102 - Organisation Chart of Sports Unit*
1. Sports facilities (including gymnasiums, swimming pool, S.D. 4.103 - Organisation Chart of International Office*
tennis/badminton/volley ball courts, and football fields). The
management of these facilities is by Sports Unit under the S.D. 4.104 - Roles and Responsibilities of International Office*
Student Activities and Sports Division (STAD);
S.D. 4.105 - Key Services of Student Service Centre
2. IT services (including common computer laboratories, WiFi
Connection);
S.D. 4.106 - Delivery Standard of Student Service Centre*
3. Accommodation and sustenance (including hostels, food S.D. 4.107 - List of Facilities In and Nearby MMU Campuses*
courts, minimarkets, bookshop, ATMs);
S.D. 4.108 - Resume Counselors and Religious Officer*
4. Academic services (including 24-hour learning centre,
Academic Advisory System, Lets Excel Programme, Library);
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5. Psychology and religious support (Counselling, prayer rooms
and madrasa);
PART B
Support Documents
6. International students support via International Office; and

7. In Campus Clinic.
The university has also established a Student Service Centre that
centralise the services of the following:
1.
2.
3.
4.
5.
6.
7.
8.
Student verification letters for external parties;

Application of car stickers;
Application of academic transcript;
Room booking;
Completion of studies acknowledgement letters;
Managing Kad Siswa application and distribution;
BR1M voucher distribution; and
Advisory services.
The main player in student support services is the Student

Activities and Sports Division (STAD). STAD was formed with the
following objectives:
1. To encourage the students to participate in co-curriculum
activities;
2. To provide training platform for students to be a future leader;
3. To organize and conduct student development programs;
4. To provide training and expose students to the MMUs
procedures and policy in conducting events;
5. To coordinate, advise and monitor the students programmes;
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6. To give better services to the students in term of
accommodations, food, transportations and insurance;
PART B
Support Documents
7. To provide counselling for the students;

8. To facilitate training programme for problematic students that
need extra care ;
9. To provide one stop solution point to all students through
Students Service Centre (SSC);
10. To provide special service to students in cases of emergency.
In order to ensure effective service delivery, there are units
established in both campuses, under STAD. The units are mainly
to cater students needs and welfare with an important mission to
develop students characteristics through non-academic activities.
These are the units under STAD:
1.
2.
3.
4.
Student Activities & Sports Unit (SAS);

Accommodation, Services & Welfare Unit (ASW);
Counselling& Career Development Unit (SAS); and
Students Service Centre (SSC).
In terms of academic support, the Academic Advisory System is a

faculty-based support programme in which each student is
assigned with an academic advisor who is also an academic staff
of the faculty. The academic advisors are responsible to provide
advice on academic matters such as subject registration, choice
of electives and study plan. Students are required to meet up with
their academic advisors prior to subject registration, as a measure
to ensure that students make sound academic decisions.
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Lets Excel Programme is designed for students who are under
probation and conducted at the faculty level. The objective is to
ensure the students are able to manage their study better. This
programme involves specific mentoring by the academic advisors.
4.4.2
PART B
Support Documents
If the HEP has campuses that are geographically separated, how are student support services provided at these sites?
Statement
Support Documents
We have similar setup in both campuses to ensure consistency in S.D. 4.109 - Organization Chart of STAD *
support services provided. We have dedicated units in both
campuses with a Senior Director to oversee the services S.D. 4.110 - List of Support Services Provided by Local
provided.
Authorities*
Although the sports facilities in the Melaka Campus is lesser * These appendixes will be provided during the visit.
compared to Cyberjaya Campus, these facilities are made
available by the local authority - which are within the students
reach.
The facilities are listed in 4.4.3 below.
4.4.3
How are the adequacy, effectiveness and safety of these services evaluated and ensured?
Statement
Support Documents
For each of the facilities/services listed below, the corresponding S.D. 4.111 - New Student Hostels Process Flow Chart*
measures are taken to ensure its adequacy, effectiveness and
safety :
S.D. 4.112 - Facilities Provided in On and Off Campus
Accommodation*
1. Accommodation
There is a proper check-in and check-out process as per the S.D. 4.113 - Details of Selected House Owners and Agents*
SOP (see appendix) to ensure the safety of the students. As of
June 2014, HEP is unable to provide accommodation to all its S.D. 4.114 - SOP for Counselling Services
students.
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Statement
Support Documents
The on-campus hostel in Melaka can currently house 450 S.D. 4.115 - Counselling System Procedure for Students*
students while the one in Cyberjaya could house 1,500
students.
S.D. 4.116 - Information to International Students on MMU
Website*
For new students looking for accommodation, they are given 2
options by STAD:
S.D. 4.117 - My Ultimate Companion Booklet*
i. They could directly contact the house owners/agents whose S.D. 4.118 - MMU Student Handbook & Guidelines*
details are made available to them by STAD; or
ii. They could get STAD to assist in getting an accommodation * These appendixes will be provided during the visit.
for them.
2. Transportation
A fleet of vehicles are provided for students use, inclusive of
busses (3 units), cars (7 units) and vans (2 units). The use of
these vehicles is subjected to proper booking process. Budget
has also been allocated for the maintenance of the busses.
3. Counselling
The counsellors appointed must adhere to the Counsellors Act
1998(580) provided by Lembaga Kaunselor Malaysia. STAD
provides clear lines of communication whereby students can
provide their feedback verbally and via emails.
The counsellor attending each case will address each
feedback, followed by observations and further follow-ups until
the cases are solved.
4. Religious
Facilities provided for Muslim students:
i. Prayer rooms in both Melaka and Cyberjaya Campuses;
ii. In-campus Madrasa whereby Friday prayers are conducted;
and
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iii. Sermons during the Friday prayers are delivered in Bahasa
Malaysia as well as in English language.
PART B
Support Documents
Assistance provided for students of other main religions:

i. Transport arrangements to temples and churches (via
booking); and
ii. Freedom to establish religious based societies to conduct
their religious activities.
5. International student services
The International Office uses the online system to store data
pertaining to student visa and student pass. Information for
international students is also made available on MMUs website
so that they can make proper arrangements prior to
registration. The International Office also helps students to deal
with the relevant authorities (e.g. immigration)
6. Library
The library also offers a wide range of services, both online and
traditional in satisfying the information needs of the students,
including loan services, electronic information services, user
education, reference services, interlibrary loan services, and
document delivery services.
Further information on the services provided can be obtained
from the website: http://vlib.mmu.edu.my/shdl2/home.php
As of June 2014, there were 6 librarians in Melaka and 5 in
Cyberjaya campuses. The librarians must have the minimum
qualification of a degree in Library Science and Information
Studies.
7. Student activities
As of June 2014, the following staff are available to address
student activities:
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General Manager and Assistant General Manager (Melaka
campus - 1; Cyberjaya campus - 1);
ii. Managers (Melaka campus - 2; Cyberjaya campus - 2);
iii. Assistant managers (Melaka campus - 5; Cyberjaya
campus - 3);
iv. Administrative officers (Melaka campus - 1; Cyberjaya
campus - 1);
v. Religious officers (Melaka campus - 1; Cyberjaya campus 1);
vi. Senior Clerks and Clerks (Melaka campus - 4; Cyberjaya
campus - 6);
vii. Counsellors (Melaka campus - 2; Cyberjaya campus - 2);
viii. Sport Officers (Melaka campus - 1; Cyberjaya campus - 1);
and
ix. Hostel assistance (Melaka campus - 2; Cyberjaya campus 1).
PART B
Support Documents
i.
The staffs are responsible to oversee the student activities and

ensure the students adhere to rules and regulation of the
university. They also ensure that the student activities
organised by clubs and societies are in accordance with the
proper procedure as prescribed in the My Ultimate Companion
booklet.
Student activities are monitored via a computerised system to
ensure effectiveness in the services rendered.
The following assistance are provided in the course of student
activities:
i. Funding;
ii. Advisory; and
iii. Facilities (inclusive of operation rooms, sports equipment).
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8. Insurance
STAD assists the students in obtaining the insurance coverage
by appointing an insurance company to render the service. This
is a means to secure group benefits and lower premium. The
benefits provided are available in the Student Handbook (pg.
25-30)
PART B
Support Documents
9. Student Welfare Fund

The Multimedia University Emergency Fund set up by the
Students Affairs Division is one of the many services provided
by MMU to fulfil its welfare obligations to students studying in
this University. The aim of this fund is to assist students who
face difficulty in the case of accident or death.
All Multimedia University students are eligible for this fund. The
following cases are eligible for the fund:
i. Death of the student;
ii. Death of parents;
iii. Disasters such as fire and flood; and
iv. Any other cases as seen fit.
Details of this service can be found in the Student Handbook (pg.
30).
4.4.4
What mechanism is available for students to complain and to appeal on matters relating to student support services?
Statement
Support Documents
The following mechanisms are available for students to complain S.D. 4.119 - Services Provided by SSC and Print Screen of
and appeal on matters related to student support services:
Online Helpdesk*
1. Student Service Centre (SSC) - established to facilitate S.D. 4.120 - Membership and TOR of Student Affairs Committee
students needs. There is also the online helpdesk where (SAC) *
students can log in their complaints and requests for support;
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Statement
Support Documents
2. The Student Affairs Committee (SAC), under STAD where S.D. 4.121 - Report on Management Council Session with SRC*
students are represented in meetings with the management;
S.D. 4.122 - SOP for Academic Evaluation Exercise*
3. Student Representative Council - who channel student
grievances to the proper administration;
4. Customer Satisfaction Survey - feedback related to facilities
and services provided by faculties and support divisions are
gathered, analysed and followed up with the faculties and
divisions; and
5. Academic Evaluation Exercise - feedback related to facilities
and services provided by faculties and support divisions are
gathered, analysed and followed up with the faculties and
divisions.
4.4.5
Describe the roles and responsibilities of those responsible for student co-curricular activities.
Statement
Support Documents
All those responsible for student co-curricular activities carry the S.D. 4.123 - JTOR for Manager of Student Activities Unit*
following roles:
1. To
manage,
supervise
and
coordinate
students
clubs/societies;
2. To plan and administer the MMU Student Fund;
3. To consult, evaluate and approve student activities proposal
including the budget allocation;
4. To manage and monitor the implementation of student
programmes/events;
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5. To coordinate with other divisions such as Corporate
Communication Unit, Facilities Management Unit, Networking
Technology Unit, Security, etc. pertaining to the student
activities;
PART B
Support Documents
6. To liaise with Finance Division in processing MMU Student

Fund and any claims or payments pertaining to student
activities;
7. To ensure all clubs/societies understand and follow the
process, procedure and policy pertaining to organizing
activities;
8. To recommend room bookings
programme/ meetings etc;
pertaining
to
student
9. To implement Students Activity Performance System (SAPS)

including verification and producing the SAPS transcript;
10. To certify students certificates and one of the recognized
executives by PTPTN for certification of students certificates
for loan application;
11. To ensure the smooth running of the Unit;
12. To ensure that the sports facilities are in good condition;
13. To monitor and supervise Student Representatives Council;
14. To ensure the Student Center is in good condition;
15. To check and verify posters, banners and other publicity
materials;
16. To monitor the utilization of the Speakers Corner; and
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17. To attend and handle student complaints.
4.4.6
PART B
Support Documents
Describe the management of the activities and maintenance of student records.
Statement
Support Documents
The Student Affairs and Sports Division (STAD) utilizes the in- S.D. 4.124 - SOP for Student Activities*
house Student Trust Fund Management System in managing the
student activities. The following processes are followed to S.D. 4.125 - SOP for MMUSF Budget Allocation*
manage the activities:
S.D. 4.126 - Sample of Students Club Budget Report*
1. At the beginning of the academic year, the clubs and societies
are required to submit the annual activities master plan to S.D. 4.127 - Sample Copy of SAPS Print Screen*
STAD;
S.D. 4.128 - Sample Copy of Students Transcript of Activities*
2. Budgets are allocated to each club and society based on the
master plan;
S.D. 4.129 - Sample Print Screen of Student Records as in
3. Budget requests by clubs and societies are made using the ICEMS*
Student Trust Fund Management System; and
S.D. 4.130 - SOP for Creating Handing over Student Files*
4. Distributions of funds are managed as per SOP on
Reimbursement of Budget.
S.D. 4.131 - SOP for Managing Students Record*
At the individual level, students involvement with these activities S.D. 4.132 - SOP for Managing Students File
is monitored via the achievement of the Student Activity
Performance (SAP) points. SAP points are granted based on * These appendixes will be provided during the visit.
each students individual participation as a reflection of their
involvement. Academic advisors are also made aware of students
involvement via the Academic Advisory System where the SAP
points are reported. These points are shown in their transcript of
activities, which are made available at the end of their studies.
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Students records are kept in the systems and in a physical file.
Once a student is registered, his or her profile is created in the
systems and a physical file is opened for him or her by the
Admission Unit (AU). Once students have registered for subjects,
the files are forwarded to ERU to be maintained until the day the
student graduate.
4.4.7
PART B
Support Documents
Describe the accessibility, confidentiality and effectiveness of the academic and non-academic counselling and support services
(e.g., preventive and therapeutic health services, financial aid, sports and cultural activities, career and academic counselling)
available to the students.
Statement
Support Documents
The support services are highly accessible to students. Here are S.D. 4.133 - List of Common Computer Labs and The Capacity*
the operating hours of the services as well as other relevant
details:
S.D. 4.134 - List of MMU Panel Hospitals and Clinics*
1. In-campus sports facilities:
i. Sports complex; and
ii. Open courts and fields.
S.D. 4.135 - Overview Information about MMU Library*

2. IT services:
i. Common computer laboratories (opening hours: 8.30 a.m 10.00 p.m.)
ii. Total computers available in the common computer labs:
a. Melaka Campus: 82 computers (2 labs), and
b. Cyberjaya Campus: 41 computers (1 lab).
Note: These labs are provided to supplement the labs
provided in the faculties.
3. WiFi Connection: 24/7
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4. Accommodation and sustenance:
PART B
Support Documents
i. Hostels: 24/7
ii. Food courts, minimarkets, bookshop: 8.00 a.m. - 5.00 p.m.
iii. ATM: 24/7
a. Melaka Campus: 4 units; and
b. Cyberjaya Campus: 2 units.
iv. Panel hospitals and clinics (out-campus): 24/7
5. Academic services:
i. Library
The opening hours are scheduled to suit students needs
and longer hours are allocated during examination weeks.
ii. 24 hour Learning Point
Available seats: Melaka - 177 plus 138 at Rimbun Ilmu
area; Cyberjaya - 320
iii. Academic Advisory System: 8.30 a.m. - 5.30 p.m. (via
appointment)
iv. Lets Excel Programme: office hours, trimester-based
6. Psychology and religious support:
i. Counselling: 8.30 a.m. - 5.30 p.m.
a. Number of counsellors in Melaka Campus: 2; and
b. Number of counsellors in Cyberjaya Campus: 2.
ii. Prayer rooms and madrasa: 24/7
7. International students support:
i. Office hours: 8.30 a.m. - 5.30 p.m.
ii. Staff, as of June 2014:
a. Senior Managers, Managers and assistant managers
(Melaka campus - 3; Cyberjaya campus - 9);
b. Administrative officers (Cyberjaya Campus - 2);
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c. Senior clerks and clerks (Melaka campus - 3; Cyberjaya
campus - 4); and
d. Counsellor (Melaka campus - 1; Cyberjaya campus - 1)
PART B
Support Documents
8. Halls and rooms for student activities:

i. Operating hours: 8.00 am - 12.00 a.m. (booking-based)
ii. Number of halls:
a. Melaka Campus: 2; and
b. Cyberjaya Campus: 2.
iii. Number of rooms available for meetings and operations:
a. Melaka Campus: 15; and
b. Cyberjaya Campus: 14.
4.4.8
Provide information on the availability of an early warning system to detect students with academic difficulties.
Statement
Support Documents
The following mechanisms are available for early warning system S.D. 4.136 - Sample of Online Attendance System*
to detect students with academic difficulties:
S.D. 4.137 - Sample of Online Academic Advisory System*
Undergraduate students:
S.D. 4.138 - Guideline on Under Probation Status*
1. Online attendance monitoring system
Via this system, the percentage of students attendance is S.D. 4.139 - FIST Academic Progress report*
calculated. The lecturer can then monitor students with poor
attendance. Follow-ups can be done to determine the cause of S.D. 4.140 - Postgraduate Progress Monitoring Exercise*
poor attendance, which may lead to poor academic
performance.
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2. Academic advisory system
Students are required to meet up with academic advisors prior
to subject registration. During this meeting, the students study
plan will be reviewed to ensure that the academic load is within
the students capabilities and he/she will be able to complete
the programme within the stipulated time.
PART B
Support Documents
3. Probation system
Students who did not perform well academically will be given
the probation status. The probation status provides a warning
system in the sense that students are reminded to improve
their academic performance or they will face termination.
Under-probation students are monitored by the faculty as well
as the academic advisors.
Postgraduate students:
1. Progress monitoring
Progress monitoring for postgraduate students takes the form
of a short progress presentation. The presentations are
attended by the supervisor, co-supervisor and two panel
members. The monitoring is done twice a year.
4.4.9
Provide information on the qualification of those who provide these services. Explain how the HEP ensures that those who
provide these services are qualified.
Statement
Support Documents
The individuals appointed to provide the services are required to S.D. 4.141 - Sample of Coaching Certificate
have the relevant qualifications. For example, the coach hired for
sports activities must have relevant coaching certificates.
S.D. 4.142 - Information about VADS*
In terms of IT support, the common computer labs are maintained S.D. 4.143 - Summary of Librarian with Their Qualifications*
by VADS.
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PART B
Support Documents
S.D. 4.144 - Summary of Counsellors with Their Qualifications*
S.D. 4.145 - List of International Office Staffs with Job Designation
and Qualification*
S.D. 4.146 - List of STAD Staffs with Job Listing and Qualification*
4.4.10 How are students orientated into academic programmes of the HEP?
Statement
Support Documents
During orientation, faculty and academic centres briefings are S.D. 4.147 - Orientation Programme Itinerary (Cyberjaya
conducted to enlighten students of the academics programmes, Campus)*
available facilities and usage methods/procedures, and the rules
and regulations governing students conducts. Student handbooks S.D. 4.148 - Orientation Programme Itinerary (Melaka Campus)*
are distributed during this period for students reference.
S.D. 4.149 - Orientation Presentation Slides from Faculty*
S.D. 4.150 - Orientation Presentation Slides from ERU*
S.D. 4.151 - Orientation Presentation Slides from Library on
Literacy Class*
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4.4.11 Describe additional support programmes provided by other organizations that the students could access.
Statement
Support Documents
The university has formed the Centre for University-Industry S.D. 4.152 - Information about Centre for University-Industry
Engagement (UnItE) that looks into further support services from Engagement (UnItE)*
external organisations, especially in terms of industry
engagement.
S.D. 4.153 - Information about CISCO Programme*
As of June 2014, the external parties are involved with the CISCO Programme:
http://fci.mmu.edu.my/cisco/index.php
Graduate Employment Schemes.
The training program is suitable for students who are interested to * These appendixes will be provided during the visit.
deal with computer network related issues. The program offers a
four-semester long course to be completed within a period of six
months to one year. After completing the course, which will be
conducted at MMU, a student is equipped with required
knowledge and skill to sit for an examination conducted by CISCO
through independent companies.
The successful candidate will achieve a certification titled "CISCO
CERTIFIED NETWORK ASSOCIATE, CCNA" which is highly
sought after in the industry.
4.4.12 Describe the importance given to student support services in the organizational structure of the HEP.
Statement
Support Documents
The university view support services as highly important. Within S.D. 4.154 - MMU Organisational Chart*
the university, a division was formed entirely for the purpose of
managing student support services, i.e. Student Affair Division * These appendixes will be provided during the visit.
(STAD). STAD is directly structured under the VPA office. The
General Manager of STAD sits in university level meetings such
as Management Committee Meeting and the Dean Council during
which matters pertaining to students are discussed.
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4.4.13 Provide information on the unit dedicated to academic and non-academic counselling.
Statement
Support Documents
Academic counselling is conducted at the faculty, with the S.D. 4.155 - Organisation Chart of Counselling Unit
academic advisor as the main player.
S.D. 4.156 - JTOR for Counsellor 1*
Non-academic counselling is conducted by the Counselling Unit,
under STAD.
S.D. 4.159 - Job Description of an Academic Advisor*
4.4.14 How is the effectiveness of the counselling services measured, and the progress of those who seek its services monitored?
What plans are there to improve the services, including that of enhancing the counselling services?
Statement
Support Documents
Following the Standard of Procedure (SOP) and Working Instruction
S.D. 4.160 - Counselling Services Evaluation Form*
(WI) for Counselling Services, the Counseling & Career Development
Unit has an evaluation form to be given at the end of session to *the
These appendixes will be provided during the visit.
client or participant of the program.
We have six counsellors and two of the counsellors are attached
to the International Office. Counselling and Career Development
Unit (CCD) focuses on three main core services which are
Student Development (SD), Career Development (CD) and
Academic & Research Development (ARD). All programs
conducted will be based on these three main core services. For
students development, we designed our own module for the selfdevelopment programs.
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In career development, Counselling Unit is building a good
networking with companies, firms and other links in promoting our
students either for internship (industrial training) or job-market as
well as other related career program such as grooming workshop,
pre-preparation of career and Career Fair event annually.
Academic & Research Development will look into academic
matters especially on special programme for low achievers called
Lets Excel Programme. It also involves some survey studies
done towards the students in getting to know the pattern and
lifestyle of the students that will help Counsellors to come out with
special programmes or activities for the MMU Community.
PART B
Support Documents
Counsellors are encouraged to be registered with Lembaga

Kaunselor Malaysia, Kementerian Pembangunan Wanita,
Keluarga dan Masyarakat for a license and a certification of
practice as a counsellor. In MMU, two of the counsellors are
registered counsellors and certified practitioners. Counsellors are
also encouraged to join as many related trainings and courses as
possible to enhance their skills and professionalism especially in
Art Therapy and managing counselling records.
4.4.15 Describe the mechanisms that exist to identify students who are in need of spiritual, psychological, social and academic support.
Statement
Support Documents
The point where students who are in need of spiritual, S.D. 4.161 - Mechanisms to Identify Students with Spiritual,
psychological, social and academic support is during academic Psychological, Social and Academic Support
advisory meeting. During this meeting, the academic advisor will
try to assess the students needs and then refer the case to the
relevant units.
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PART B
4.4.16 Describe how student supervision is instituted. Explain how the HEP deals with situations where it anticipates a student
encountering academic difficulty (e.g., a student entering with a marginal academic qualification).
Statement
The academic faculties act as the main player in anticipating
students with academic difficulty. The academic advisory system
as well as in-class monitoring by lecturers provides warning
signals for students with academic difficulty.
Support Documents
4.4.17 Describe any courses, training or reparatory sessions organised for remediation.
Statement
As of June 2014, the university has provided a number of
supports for students to reduce academic difficulty which includes:
Support Documents
S.D. 4.162 - Lets Excel Programme Analysis 1*
S.D. 4.163 - Lets Excel Programme Analysis 2*
1.
2.
3.
4.
Lets Excel Programme;

Peer Tutoring;
Additional/revision classes conducted by the academics; and
Workshops by Counselling Unit.
S.D. 4.164 - Peer Mentoring Programme Ads

S.D. 4.165 - Peer Tutoring Closure Report*
S.D. 4.166 - Career Counselling Services*
4.4.18 Describe the training and development plan to enhance the skills and professionalism of the academic and non-academic
counsellors. How many have benefited from this in the last five years?
Statement
Support Documents
The training needs of staff are addressed by the Human Capital S.D. 4.167 - MMU Training Calendar 2014*
Management Division (HCM). Each year, the training calendar is
circulated to employees of MMU. Those interested to attend the * These appendixes will be provided during the visit.
trainings will need to send their application for attending the
training.
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Statement
In 2014, the following trainings are relevant towards enhancing
the skills and professionalism of academic and non-academic
counsellors:
PART B
Support Documents
1. MMU Academicians Service Culture;

2. Academic Management & Leadership Development; and
3. Lecturer Development Program (Neuro Linguistic Program).
To ensure that the programmes benefit all relevant individuals,
these trainings are usually made compulsory.
4.5
Student Representation and Participation

Enhanced Standard
The HEP must have a widely disseminated policy on student Students and student organizations should be facilitated to gain
representation and participation in line with national policies and managerial and leadership experience, encourage character
laws.
building, inculcate a sense of belonging and responsibility, and
promote active citizenship.
The HEP must publish a statement of student rights and
responsibilities and make it available to the campus community.
Where student publications or other media exist, the HEP should

provide a clear, formal and well-publicized policy regarding such
publications.
The jurisdiction of judicial bodies, the disciplinary responsibilities

of HEP officials, and all disciplinary procedures must be clearly
defined and broadly disseminated.
There should be appropriate channels to allow student

participation in the formulation, management and evaluation of
the curriculum, and in academic matters relevant to them.
There must be a policy and programmes for active student

participation in areas that affect their welfare, for example, peer
counselling, co-curricular activities, and community engagement.
The HEP should have adequate facilities to encourage students

to be involved in publication activities.
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4.5.1
PART B
State the HEPs policy on student participation in the teaching-learning process. Describe how students contribute to the
development of these policies.
Statement
Support Documents
Students would generally communicate the delivery of the S.D. 4.168 - Academic Evaluation Questions*
lectures directly to lecturers or via the Teaching Evaluation
exercise, which are conducted at the end of every trimester. The * These appendixes will be provided during the visit.
students can share their comments and suggestions on individual
lecturers teaching-learning practices. Constructive comments
from teaching evaluation report will then be taken into
consideration in curriculum development.
Students can also channel their opinion or suggestion to the
Student Representative Council, dialogue session with the
Management or during the Students Affairs Committee Meeting.
4.5.2
Explain the measures taken by HEP to encourage student self-government and participation in the activities of the governing
bodies of the HEP.
Statement
Support Documents
Student self-government and participation in the activities of the S.D. 4.169 - SRC Constitutions*
governing bodies of the university is encouraged via the
establishment of the Student Representative Council (SRC). SRC S.D. 4.170 - SRC Organisation Chart*
is formed via an annual election process during which each
student represents one vote.
4.5.3
Show evidence of the statement of student rights and responsibilities and its availability to the campus community.
Statement
Support Documents
Students rights and responsibilities are spelled-out via the S.D. 4.171 - MMUs Constitution*
following:
1. Orientation briefings;
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Statement
2. Student handbook;
3. MMU Constitution (Part IV); and
4. My Ultimate Companion.
4.5.4
PART B
Support Documents
Describe the jurisdiction of judicial bodies, the disciplinary responsibilities of HEP officials, and all disciplinary procedures and
their dissemination.
Statement
Support Documents
A Disciplinary Board/Committee is setup for this purpose. The S.D. 4.172 - Student Disciplinary Committee (Cyberjaya)*
committee is headed by the General Manager of STAD and
members are consisted of representatives from the Senate, S.D. 4.173 - Student Disciplinary Committee (Melaka)*
Examination and Records Unit, Legal Unit, and Student Service
Centre. Roles and procedures of Disciplinary Board/Committee S.D. 4.174 - Regulation No. 4: General Discipline of Students*
include:
1. Preside over the hearing of a disciplinary case and shall
prescribe at the end of the hearing the appropriate
punishment(s) for the student(s) who found guilty of the
charge;
2. Impose punishments/fines that have due regard to like
offenses and the punishments levied on previous cases unless
it can be proven that the offense being tried is of a different
nature so as to create a new case which may warrant a
different form of punishment;
3. Require the student who has committed a disciplinary offense
to attend before it at such disciplinary room, on such date, and
at such time as it may specify;
4. Explain to the student the facts of the disciplinary offense
alleged to have been committed by the student, and call upon
him to plead thereto;
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Statement
5. Explain the facts of the case and invite the student to make
any plea he may wish to make for a lenient punishment;
PART B
Support Documents
6. May question or recall any witness at any time before it has

pronounced its decision/judgement;
7. Pronounce its decision/judgement in the case, and if it finds
that the student is guilty of the disciplinary offense, it shall
invite the student to make a submission for lenient
punishment;
8. Impose on the student any one of the punishments specified in
Rule 54, or any appropriate combination of two or more such
punishments; and
9. Order any document or other article whatsoever produced
before it in the course of any disciplinary proceedings, to be
kept in its custody or in the custody of such person, as it may
specify, pending the conclusion of the disciplinary
proceedings.
Further details of the processes can be found in the Appendix
4.5.4c.
4.5.5
Describe the policy on active student participation and show how students are encouraged to actively participate in curriculum
development, teaching-learning processes as well as in other areas that affect their welfare.
Statement
Support Documents
Other than the Teaching Evaluation Exercise where students S.D. 4.175 - Sample of Customer Satisfaction Survey*
provide feedback on teaching delivery, students can also
participate in areas that affect their welfare via the Customer S.D. 4.176 - Sample of Customer Satisfaction Index Report*
Satisfaction Survey.
S.D. 4.177 - SOP for Academic Evaluation Exercise
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PART B
Statement
Support Documents
This survey is conducted annually and a Customer Satisfaction S.D. 4.178 - Flow Chart Academic Advisory System
Index report is generated based on the survey. The report is then
cascaded to all faculties and departments for response and * These appendixes will be provided during the visit.
further action.
4.5.6
How are students and student organizations facilitated to gain managerial and leadership experience, to encourage character
building, to inculcate a sense of belonging and responsibility, and to promote active citizenship?
Statement
Support Documents
Students are given the opportunity to gain managerial and S.D. 4.179 - List of Clubs and Societies*
leadership experience and character building via the various clubs
and societies. It is within these clubs and societies that students * These appendixes will be provided during the visit.
are given the opportunity to lead and manage various activities at
the university level as well as national level.
4.5.7
What is the policy regarding student publication?
Statement
Support Documents
This policy is available in the Student Handbook & Guidelines, My S.D. 4.180 - MMU Student Handbook & Guidelines*
Ultimate Companion.
S.D. 4.181 - Sample of Student Publication*
Through Student Activities Unit, we establish the Students
Publication Board. Clubs and societies are also encouraged to * These appendixes will be provided during the visit.
have their own publication by following guidelines stipulated in the
handbook. Examples of student publication: Sigma, The Raise.
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4.5.8
Describe the appropriate channels to allow student participation in the formulation, management and evaluation of the
curriculum, and in academic matters relevant to them.
Statement
The following channels are available for student participation:
1.
2.
3.
4.
5.
Consultation with subject lecturers;

Teaching evaluation exercise;
Customer Satisfaction Survey;
Student Representative Council; and
Student Affairs Committee.
4.5.9
Support Documents
S.D. 4.182 - Report on Management Council Session with
SRC
S.D. 4.183 - Sample of Student Affairs Committee (SAC) Minutes
of Meeting*
What facilities are available to encourage student involvement in publication?
Statement
Student Affairs and Sports Division provides workspace which
could be shared among the clubs and societies to facilitate them
in organizing events. Within this workspace there is also server
and computing facilities which could be utilised for publishing
materials related to the events they are organising or to the
clubs/societies in general.
4.6
PART B
Support Documents
Alumni
Enhanced Standard
The HEP must encourage active linkages and continuous The views of the alumni should be incorporated in curriculum
relationship between it and its alumni.
development, the achievement of the learning outcomes and the
future direction of the HEP.
The HEP should encourage the alumni to play a role in
preparing students for their professional future, and to provide
linkages with industry and the professions.
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4.6.1
PART B
How does the HEP encourage active linkages and continuous relationship between it and its alumni?
Statement
Support Documents
MMU Alumni is established at the university level to keep tab with S.D. 4.184 - Print Screen of MMU Alumni Facebook*
the alumni. MMU Alumni Society had also launched its official
Facebook page to get in touch with the alumni. Upon the faculty- * These appendixes will be provided during the visit.
based alumni establishment, faculty alumni are encouraged to
have its own Facebook page. Besides, there is a Graduate
Database where it stores graduates personal info, current
employment status, as well as Alumni Membership status.
On top of that, an official MMU Alumni website will be developed
in the near future.
4.6.2
Describe the role of the alumni in curriculum development, the achievement of the learning outcomes and the future direction of
the HEP.
Statement
Support Documents
At the moment, each academic faculty made an effort towards S.D. 4.185 - Staff of Alumni Office
engaging alumni including:
S.D. 4.186 - Graduate Job Recruitment Survey*
a. The formation of faculty-based alumni (initial stage); and
b. Faculty-based employer survey to ensure programme
outcomes are achieved (initial stage). Faculty-based employer
survey aims to assess the achievement of programme
outcomes. Both Faculty of Engineering (FOE) and Faculty of
Engineering and Technology (FET) had this implemented,
while the remaining faculties are at their initial stage of
discussing this further.
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4.6.3
PART B
How does the HEP encourage the alumni to assist the students in preparing for their professional future? Show the result of this
initiative.
Statement
Support Documents
Previously MMU Alumni worked with Career & Knowledge S.D. 4.187 - Photos of Alumni Activities*
Advancement Bureau (CKA) of MMU Alumni Society in organizing
various seminar & talk on career as well as personal S.D. 4.188 - List of Alumni Activities
development. Among the activities organized were:
S.D. 4.189 - Sample of Alumni Activity Report 1*
1. Professional Make-Up Class - Grooming;
2. Alumni Homecoming Fiesta - Alumni Sharing Session;
3. Career talk; and
4. Workshop.
Upon the establishment of faculty-based alumni recently, each S.D. 4.192 - Sample of Alumni Activity Report 4*
faculty alumni committee is encouraged to organize their alumni
engagement activities which will benefit both alumni and current S.D. 4.193 - Minutes of Meeting between Alumni Office and
students. Among activities suggested are:
Faculty Alumni Committee*
1. Alumni Sharing Session with Juniors (career and personal * These appendixes will be provided during the visit.
development);
2. Mentor-Mentee (Alumni to mentor juniors); and
3. Entrepreneurship Workshop.
Faculty alumni will be assisted by both MMU Alumni Office and
MMU Alumni Society accordingly. On top of that, MMU Alumni
Society also partners with MMU Cynergy in providing courses and
training to its alumni.
154

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AREA 4

MQA-03 (SELF-REVIEW PORTFOLIO)

PART B - INFORMATION ON THE NINE AREAS OF EVALUATION FOR QUALITY ASSURANCE

Admission and Selection

The criteria and processes of selection must be published,

The review of the admission policy and processes should be in

Prerequisite knowledge and skills for purposes of student entry

Student intake should incorporate social responsibility by

If a selection interview is utilized, the process must be

There should be a relationship between student selection,

Student selection must be fair and transparent.

Visiting, exchange and transfer students must be accounted for

SD 4.18 - List of Entry Requirements for All Undergraduate

2. MQA equivalency table; and

1. Facilities for physically disabled such as elevator, special space

Students with disabilities are required to provide documentation of

SD 4.24 - Postgraduate Entry Requirement at IPS Website*

SD 4.25 - Postgraduate English Requirement at IPS Website*

* These appendixes will be provided during the visit.

If a selection interview is utilized, describe it.

1. The student projection capacity; and

SD 4.32 - Minutes of Senate on Adjustments on Academic Rules*

2. The merit of the individual students.

SD 4.33 - List of Entry Requirements for All Undergraduate

In terms of fairness of mechanism and policy, the following

* These appendixes will be provided during the visit.

1. For postgraduate: the faculty, BOP and Senate; and

Describe the appeal policy and mechanism.

i. Individually or in a group; and

Lets Excel Programme (LEP):

MMU concurs with the following general selection strategies for

Similarly, the Industrial Advisor will provide suggestions to ensure

Articulation Regulations, Credit Transfer and Credit Exemption

SD 4.84 - Exemption Policy*

The quality assurance bodies especially MQA will always be

A student has to report back to MMU immediately after completing

Students Support Services and Co-Curricular Activities

Student support services must be evaluated regularly to ensure

An equipped and adequately staffed unit dedicated to academic

There must be a mechanism for students to air grievances and

Student academic and non-academic counselling should include

Standard (Performance Indicator)

6. International students support via International Office; and

Student verification letters for external parties;

The main player in student support services is the Student

7. To provide counselling for the students;

Student Activities & Sports Unit (SAS);

In terms of academic support, the Academic Advisory System is a

Assistance provided for students of other main religions:

The staffs are responsible to oversee the student activities and

9. Student Welfare Fund

6. To liaise with Finance Division in processing MMU Student

9. To implement Students Activity Performance System (SAPS)

Describe the management of the activities and maintenance of student records.

S.D. 4.135 - Overview Information about MMU Library*

8. Halls and rooms for student activities:

Counsellors are encouraged to be registered with Lembaga

Lets Excel Programme;

S.D. 4.164 - Peer Mentoring Programme Ads

1. MMU Academicians Service Culture;

Student Representation and Participation

Where student publications or other media exist, the HEP should

The jurisdiction of judicial bodies, the disciplinary responsibilities

There should be appropriate channels to allow student