TECHNICAL SUPPORT BULLETIN

May 6, 2010

TSB 2010-080-A

SEVERITY: High - Operational

P RO D U CT S AF FE CTE D :
Brocade 200E, 4012, 4016, 4018, 4020, 4024, 4424, 4100, 4900, 7500, 7600 and 48000
POTENTIAL PROBLEM AVOIDANCE:
This bulletin contains information on avoiding a potential problem when performing a firmware
upgrade on any of the Brocade products listed above if their configuration is invalid.

BULLETIN OVERVIEW
A Brocade 200E, 4012, 4016, 4018, 4020, 4024, 4424, 4100, 4900, 7500 or 7600 switch or the
standby CP within a Brocade 48000 director may remain in a perpetual reboot state when upgrading
from Fabric OS version v6.1.x to Fabric OS version v6.2.x or later.
Brocade produces and publishes Technical Support Bulletins to OEMs, partners and customers that
have a direct, entitled, support relationship in place with Brocade.
Please contact your primary service provider for further information regarding this topic and
applicability for your environment

PROBLEM STATEMENT
Any one of the Brocade switches listed above or the standby CP within a Brocade 48000 director may
remain in a perpetual reboot state when upgrading from Fabric OS version v6.1.x to Fabric OS version
v6.2.x or later. Traffic is not disrupted when this occurs on the 48000 director. Traffic will eventually
be disrupted if this occurs on any of the Brocade switches listed above.
This issue occurs if the director or switch is configured without a valid SSL certificate and HTTP is not
enabled. This is an invalid configuration. On bootup, Fabric OS v6.2.x and later checks the
configuration. If this invalid configuration is detected a critical management daemon fails to start.
Since, the OS is unable to start the daemon it gets stuck in a perpetual reboot loop.

2010 Brocade Communications Systems, Inc. All Rights Reserved.

TSB 2010-080-A

RISK ASSESSMENT
If the invalid configuration, referenced above, exists at the time of upgrade from Fabric OS v6.1.x to
Fabric OS v6.2.x or later, the CP being upgraded may get stuck in a reboot loop. Traffic is not
disrupted when this occurs on the 48000 director. Traffic will eventually be disrupted if this occurs on
any of the Brocade switches listed above. For these reasons, Brocade recommends that the user
verify that HTTP is enabled prior to upgrading the OS. Detailed instructions are provided in the
Corrective Action section of this document.

SYMPTOMS
Brocade 48000 Symptom
If the failure occurs while upgrading a Brocade 48000 director from Fabric OS v6.1.x to Fabric OS
v6.2.x or later the following firmwaredownload failure message is reported by the active CP.
SUS_PEER_FS_CHECK: HA is not in sync
Active and Standby CPs failed to gain HA synchronization within 10 minutes.
Switch Symptom
If the failure occurs while upgrading one of the Brocade switches listed above from Fabric OS v6.1.x to
Fabric OS v6.2.x or later the following type of message is reported by the switch.
2010/04/19-19:27:57, [HAM-1008], 549435, FFDC | CHASSIS, CRITICAL, engh-4100e2-g1,
Rebooting the system for recovery - auto-reboot is enabled.

WORKAROUND
If the standby CP or switch appears to be stuck in a reboot loop, recovery is possible by logging in as
root, via the serial console port, and executing the commands listed below. You will have
approximately three minutes to execute the commands before the next reboot cycle occurs. Perform a
cut and paste of these commands and execute them via the console port. After entering these
commands, allow the switch or CP to complete the current reboot cycle.
sed s/http.enabled:0/http.enabled:1/g < /etc/fabos/fabos.0.conf > tmp
cp tmp /etc/fabos/fabos.0.conf
cp tmp /mnt/etc/fabos/fabos.0.conf
rm tmp

CORRECTIVE ACTION
Before upgrading the firmware from Fabric OS v6.1.x to Fabric OS v6.2.x or later, execute the following
steps. This ensures that HTTP is enabled.
Step 1: On the active CP of a Brocade 48000 director or the CP of a Brocade switch:
switch:
Login as admin
Execute the following command

2010 Brocade Communications Systems, Inc. All Rights Reserved.

TSB 2010-080-A

2 of 3


admin> configshow http.enable

http.enabled:1
A value of 1 should be observed. If so, skip to STEP 3 for the Brocade 48000 director or STEP 4
for a Brocade switch
Step 2:
Login as root
Execute the command shown below. If the highlighted parameter HTTP enabled is [no], you
must change it yes. Depress the return key to review the remaining configuration items.
sw0:root> /fabos/libexec/webdconfigure
http attributes (yes, y, no, n): [no] y
 enter y
HTTP Enabled (yes, y, no, n): [no] yes  enter yes to change this parameter
ErrorLog Enabled (yes, y, no, n): [no]
AccessLog Enabled (yes, y, no, n): [no]
SSLLog Enabled (yes, y, no, n): [no]
HTTP Port: (1..60000) [80]
Secure HTTP Port: (1..60000) [443]
HTTP IsAlive Check Enabled (yes, y, no, n): [yes]
HTTP Max HeapSize: (256..1024) [256]
After completing this step, the following type message may be seen in the error log. This message
is purely informational; stating that someone has changed the HTTP enabled parameter.
2010/04/11-15:05:16, [WEBD-1004], 60,, INFO, DCX_190, HTTP server will be restarted
due to configuration change
For switches, go to STEP 4.
Step 3 (Standby CP in 48000 only):
only):
Login as admin
Execute the following command

admin> configshow http.enable

http.enabled:1

A value of 1 should be observed. If so, skip ahead to STEP 4.

4.
Otherwise, execute the following commands.
Login as root
Execute the following command (this command must be on one single line).

sed s/http.enabled:0/http.enabled:1/g < /etc/fabos/fabos.0.conf > tmp

Execute the following three commands

cp tmp /etc/fabos/fabos.0.conf

cp tmp /mnt/etc/fabos/fabos.0.conf

rm tmp

Step 4:
Upgrade to Fabric OS v6.2.x using the defined upgrade process for the target switch.

2010 Brocade Communications Systems, Inc. All Rights Reserved.

TSB 2010-080-A

3 of 3