New Era University

School of Graduate Studies

F.Y. Manalo Medical Foundation Inc.

VIMOKRAPISPATRES

A Strategic Management Plan of

F.Y. Manalo Medical Foundation Inc. Submitted to School of Graduate
Studies in Partial Fulfilment of the Requirements
for the Degree of Master in Business Administration MBA 121 Corporate Planning

By
Moeva, Madeline R.
Submitted to
DR. GLENDA A. REBUCAS
First Semester of SY 2015-2016

History
F.Y. Manalo Medical Foundation formerly name New Era General Hospital was built on
April 23, 1993 under the administration of Ka Erao G. Manalo the executive Minister of
Iglesia Ni Cristo. This hospital built for giving the celebration of 30 th successful year for
the administration of the executive minister. The purpose of this is for the health care
and for the health benefits of the Minister, Their dependent, volunteer Worker and all the
member of the Iglesia ni Cristo, but because of many people need to the cure their
illnesses, the FYMMFI accept patient even if its not member of INC.
Vision
To be center of excellence in providing affordable, quality healthcare and services of
international standards, all for the glory and honor of GOD.
Mission
To provide affordable, quality health services to the general population, primarily to
minister and their dependents ensuring patients safety and satisfaction.
Core Values
1.
2.
3.
4.
5.
6.
7.

Godliness
Honesty
Humility
Commitment/Dedication
Patience
Compassion
Competence

Objectives

F.Y. Manalo Medical Foundation, Inc. is highly competitive, advanced and regulated.
Additionally, the FYMMFI is experiencing rapid changes, including operational updates
to accommodate requirements that the Patient Protection and Affordable Care Act
mandates. These changes create anxieties in healthcare professionals and care
recipients. In response to these challenges, managers in the industry set objectives to
make sure their organizations remain competitive, compliant and trustworthy.
Patient Safety

One of the primary objectives of the FYMMFI is patient safety. The foundation of all
medical ethics, from the Hippocratic Oath to the present day, is the maxim, "First, do no
harm". From hospitals to equipment manufacturers to pharmaceutical testing facilities,
each action, product or decision must be taken with the safety of the patient in mind. A
healthcare organization that sacrifices patient safety for quick profits will lose its
reputation, see declining revenues and face potentially devastating lawsuits.

Key Result Areas

The DOH classifies hospitals into four (4) levels depending on service capability, as
detailed in DOH Administrative Order no. 2005-0029.4. The FYMMFI have Level 3: A
departmentalized hospital that provides particular forms of treatment, surgical procedure
and intensive care. Clinical services provided include general medicine, paediatrics,
obstetrics, surgical gynaecology, tertiary clinical laboratory, secondary level radiology
and pharmacy.

Performance Indicators

Plan Review
_ Quarterly the Board reviews a balanced scorecard that includes the measures
identified in the strategic plan.
_ Scorecard results at centre of performance management system including incentive
payments.

Strengths

Fascinating material
Friendly, family-like atmosphere and staff
Loyalty of Patient
Long-term engagement with patients

a new and/or innovative service

other aspects that add value

Weaknesses
Continuing relationship with patients is unlikely
Fascinating material requires creative handling
management or staff problems

Opportunities

Treats

Audience for medical oddities

Former students, faculty, staff
Patients life expectancy is now 50-60 years old
New Products

 Government Regulations

Strategies

Strategic Priority: Patient Satisfaction

Patient Satisfaction reflects patients perceptions of the experience at FYMMFI,
including perceptions of overall quality of care and outcomes of care. Indirectly, patient
satisfaction reflects how well the Hospital is integrating care and disseminating
information about the Hospital and its services to community members and health
provider partners. In recent years, FYMMFI has placed priority on improving patient
satisfaction and efforts to date have resulted in modest positive improvements. While
FYMMFI is pleased with these achievements, greater improvement is necessary.

Activity/Programs/Projects

Lingap sa Mamamayan

This project was launched by Brother Eduardo V. Manalo, the Executive Minister of the
Iglesia Ni Cristo, in Tondo, Manila, Philippines, last April 13, 2013. In his pastoral letter,
he stated: It is important that we inform our own countrymen that the Church Of Christ
has the true brotherhood. He likewise urged the brethren to further propagate the faith
and share the message of salvation to all humanity, especially to their countrymen.
Through the Felix Y. Manalo Foundation, thousands of indigents were given aid, such as
food, clothing, and medical and dental services. After this initial activity, the project is
now held regularly in different parts of the world.
Members of the Iglesia Ni Cristo volunteer their precious time and effort in extending

help to people regardless of their religious affiliation, in compliance with the biblical
mandate Love your Ieighbour as yourself (Matthew 22:39 NIV). Apostle Paul taught,
Therefore, whenever we have the opportunity, we should do good to everyone
especially to those in the family of faith (Galatians 6:10 NLT).

Blood Letting
Dental Mission
Radiology
Out Patient
Laboratory
Drug Testing

Tasks

Establish staff as ambassadors for creating excellent patient experiences, in part

through the demonstration of the FYMMFI Core Service Standards.
Enhancing the cultural, social and physical accessibility of services, particularly
for vulnerable or marginalized populations.
Increasing the quality of communication with patients and their caregivers,
patient referral sources (e.g. family physicians), and community members.

References
http://www.slideshare.net/ironswordlady/hospital-industry-analysis-by-jennymalabrigo?qid=a2ea0f60-f9df-4cbd-a7c768d754b26770&v=default&b=&from_search=1
http://dirp4.pids.gov.ph/ris/dps/pidsdps1105.pdf
Department of Trade and Industries. Types of Business Enterprises. Accessed at:

www.dti.gov.ph,
5. National Statistics Office (NSO) [Philippines], and ORC Macro. National
Demographic and
Health Survey 2008. Calverton, Maryland: NSO and ORC Macro, 2009.
6. National Statistics Office (NSO) [Philippines], Census for Philippine Business and
Industries, 2006.
7. Philippine Commission on Women. RA 6938, Cooperative Code of the Philippines.
Accessed
at: http://www.ncrfw.gov.ph/index.php/laws-legislation-filipino-women/18