Escolar Documentos
Profissional Documentos
Cultura Documentos
Recap of Lecture 1
Begin Module 1
Summary
Module 6
Module 5
Qualities of a Leader
Module 4
Module 3
Implementing Quality
Module 2
Recap of Lecture 1
Module 1
End of module 1
Session 2
In lecture 1 we discussed
Recap of Lecture 1
Session 2
Rajiv Gupta
BITS Pilani
August 2014
Lecture 2
In lecture 1 we discussed
Recap of Lecture 1
TQM Implementation
Implementing Quality
Begin Module 2
Session 1
Time
Competence
Incompetence
Unconscious
Conscious
12
11
10
Top Down
Personal understanding and commitment
Learn Use Teach Inspect (LUTI)
Cascading through the organization
14
15
13
Provide jobs
and more jobs
Improve
Quality
Stay in
business
Productivity
improves
17
16
18
Begin Module 3
Session 2
End of module 2
Session 2
19
Be proactive
Begin with the end in mind
Put first things first
Think win-win
Seek first to understand, then be understood
Synergy
Sharpen the saw
Stephen Covey
21
20
Deming
Consumer feedback
Suppliers of materials
and equipment
Receipt and test
Consumers
of materials
Production, Assembly, Inspection
Design and
Redesign
Stage 0
Generation of ideas
Phone calls
Meetings
Busy work
Planning
Relationship building
Preparation
Not Urgent
All One
Team
Scientific
Approach
Quality
Management by results
Third Generation
Management by direction
Second Generation
Management by doing
First Generation
Not Important
Important
Crisis
Deadlines
Urgent
24
23
22
25
Quality Council
27
26
Qualities of a Leader
Begin Module 4
Session 2
End of module 3
Session 2
Quality Council
30
29
28
Vision
Vision
Passion
Courage to fail and learn from failures
Be a role model
Ethical behavior
Strong customer focus
Passion
Qualities of a Leader
33
32
31
34
Ethics
36
35
Be a Role Model
Courage
End of module 4
Session 2
39
38
37
40
41
42
PepsiCo
Amazon
Vision Statements
I will build a motor car for the great multitude. It will be large enough for
the family but small enough for the individual to run and care for. It will
be constructed of the best materials, by the best men to be hired, after
the simplest designs that modern engineering can devise. But it will be
so low in price that no man making a good salary will be unable to own
one and enjoy with his family the blessings of hours of pleasure in
Vision
Begin Module 5
Session 2
End of module 5
Session 2
45
48
Summary of Lecture 2
47
Shared values
Shared future
44
Summary of Lecture 2
46
43
Summary
Begin Module 6
Session 2
"Our Roadmap starts with our mission, which is enduring. It declares our
purpose as a company and serves as the standard against which we
weigh our actions and decisions.
To refresh the world...
To inspire moments of optimism and happiness...
To create value and make a difference." From the Coca-Cola corporation
Mission
End of module 6
Session 2
49