Escolar Documentos
Profissional Documentos
Cultura Documentos
Deming
The System of Profound Knowledge
Begin Module 1
Demings 14 Points
Module 6
Module 5
Knowledge of Variation
Module 4
Theory of Knowledge
Module 3
Appreciation of a system
Module 2
Module 1
Agenda
Rajiv Gupta
BITS Pilani
Psychology of
Individuals, Society
And Change
Knowledge about
Variation
End of Module 1
Theory of
Knowledge
Appreciation for a
System
Design it
Try to sell it
11
10
12
Make it
Appreciation of a System
Appreciation of a System
Begin Module 2
Stay in
business
Stage 0
Generation of ideas
13
Productivity
improves
Salmon
Fishermen
15
14
Consumer feedback
Suppliers of materials
and equipment
Receipt and test
Consumers
Of materials
Production, Assembly, Inspection
Design and
Redesign
Provide jobs
and more jobs
Improve
Quality
End of Module 2
Kelp
Fry
Sea Urchins
Salmon
Fishermen
Systemic View
Salmon
Sea Otters
Fishermen
Sea Otters
18
17
16
19
21
20
Theory of Knowledge
Theory of Knowledge
Begin Module 3
DO
PLAN
End of Module 3
CHECK
ACT
DO
PLAN
STUDY
ACT
24
23
22
Time
26
Lower
Control
Limit
X bar
29
http://www.youtube.com/watch?v=O0QrEiE5MG4
27
30
28
Upper
Control
Limit
25
Common causes
Special causes
85 % of the problems are caused by the system
(management) and 15% by the workers
x Out of control
point
Knowledge of Variation
Begin Module 4
32
31
33
Begin Module 5
End of Module 4
End of
life
Demings 14 Points
Begin Module 6
End of Module 5
36
35
34
Beginning
ing
of life
8. Drive out fear, so that everyone may work effectively for the
company.
Demings 14 Points
Demings 14 Points
39
38
37
Demings 14 Points
11. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must
be changed from sheer numbers to quality.
Demings 14 Points
42
41
40
10. Eliminate slogans, exhortations, and targets for the work force
asking for zero defects and new levels of productivity. Such
exhortations only create adversarial relationships, as the bulk of the
causes of low quality and low productivity belong to the system and
thus lie beyond the power of the work force.
Demings 14 Points
Demings 14 Points
End of module 6
43