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Overview
Country or Region: United States
Industry: Transportation and
logisticsTransportation
Customer Profile
EmpireCLS Worldwide Chauffeured
Services is one of the largest
chauffeured transportation
companies in the world. Based in
Secaucus, New Jersey, it operates in
more than 700 cities.
Business Situation
EmpireCLS decided to become a
hosting provider and license its
proprietary dispatch and reservation
systems software to other
companies. But it needed new tools
tailored to the needs of hosting
providers.
Solution
EmpireCLS upgraded to the
Windows Server 2012 operating
system to take advantage of
enhancements in network
virtualization, availability, desktop
virtualization, and other areas.
Benefits
Supports faster business growth
Delivers high availability at lower
You can either hire people to speed up work or you can find
better tools. Windows Server 2012 is our better tool. With it,
weve been able to reduce customer onboarding wait-time to
zero.
Alan Bourassa, Chief Information Officer, EmpireCLS Worldwide Chauffeured Services
Situation
Hollywood celebrities, Grammy
Awardwinning artists, and diplomats
are just some of the people who rely
on EmpireCLS Worldwide Chauffeured
Services to safely travel to
destinations on time and in style. The
New Jerseybased company employs
more than 1,000 people and offers
high-end chauffeur services in more
than 700 cities around the world.
Technology has always been a key
competitive differentiator for
EmpireCLS. Chief Information Officer
Alan Bourassa has worked hard to
create world-class data centers,
based primarily on Microsoft
technology, that support business
agility, lower operating costs, and
high availability of critical systems. At
a time when the concept of
virtualization was still new to many
CIOs, Bourassa dramatically
consolidated his companys servers
by using the Hyper-V technology in
the Windows Server 2008 R2
operating system.
When cloud computing emerged,
EmpireCLS was one of the first to
create a private cloud environment,
pooling compute and storage
resources into a seamless computing
fabric that the business could
dynamically configure on demand.
Microsoft System Center 2012 was
indispensable as a management
infrastructure in providing one
integrated tool set for provisioning,
configuring, monitoring, automating,
and managing virtual machines and
services across cloud environments.
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Solution
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Availability Improvements
EmpireCLS also tested and is moving
into production several availability
features in Windows Server 2012.
Hyper-V Replica provides
asynchronous replication of virtual
machines between storage systems,
clusters, and data centers over two
sites to provide business continuity.
We like the fact that Hyper-V Replica
does not require special licensing,
specialized hardware, or other costs,
Bourassa says. Were very costconscious and always looking for
more cost-effective ways to
implement disaster-recovery sites.
With Hyper-V Replica, we can replicate
virtual machines to our standby site,
and the IP addresses stay with those
virtual machines.
Bourassas team is using Hyper-V live
migration to migrate running virtual
machines between host servers
without downtime, and Hyper-V
storage migration to migrate virtual
hard disks to new locations without
downtime.
The new cross-premises connectivity
capability in Windows Server 2012
provides a simple way to set up
remote-access servers between local
infrastructures and hosted services,
and also connect private subnetworks
between geographically separate
enterprise locations while ensuring
data security. By using cross-premises
connectivity, EmpireCLS can securely
move workloads and traffic
seamlessly between its multiple cloud
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Benefits
By upgrading to Window Server 2012,
EmpireCLS Worldwide Chauffeured
Services has a more flexible, costeffective IT infrastructure that can
support business growth in new
directions. It can maintain its service
level agreements at lower costs and
continue to lower IT costs while the
business grows. Performance for VDI
desktops is higher, too, which
translates into more productive
employees.
Supports Faster Business Growth
Bourassa has once again outfitted the
business with a technology
infrastructure made for dynamic
growth. EmpireCLS can now easily
deploy hosting services for its SaaS
business and onboard new hosting
customers faster. Because of the
power of software-defined networking
provided through Hyper-V Network
Virtualization and Hyper-V Extensible
Switch, and the ability to dynamically
move workloads around and manage
them with System Center 2012, our
staff can concentrate on onboarding
customers rather than on
reconfiguring the infrastructure,
Bourassa says. You can either hire
people to speed up work or you can
find better tools. Windows Server
2012 is our better tool. With it, weve
been able to reduce customer
onboarding wait-time to zero.
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Hardware
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