Master Index PDF

BMC Remedy Action Request System 7.5.
00
Master Index
January 2009
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Preface
This master index enables you to locate topics throughout the BMC Remedy
Action Request System (AR System) documentation set. It is intended for all levels
of AR System users. The master index includes subject entries from the AR System
manuals listed in this table:
Abbreviation Title
Description
AP
BMC Remedy Approval

Server Guide
Instructions for using BMC Remedy Approval

Server to automate approval and signature
processes in your organization.
API
C API Reference
Information about AR System data structures,

C API function calls, and OLE support.
CF
Configuration Guide
Information about configuring AR System

servers and clients, localizing, importing and
exporting data, and archiving data.
CPT
Concepts Guide
Overview of AR System architecture and

features; includes information about add-on
products that extend AR System functionality
and a comprehensive glossary for the entire
AR System documentation set.
DB
Database Reference
Database administration topics and rules

related to how AR System interacts with
specific databases; includes an overview of the
data dictionary tables.
DSO
BMC Remedy Distributed Information about implementing a distributed

Server Option Guide
AR System server environment with BMC
Remedy Distributed Server Option (DSO).
EE
BMC Remedy Email

Engine Guide
Instructions for configuring and using BMC

Remedy Email Engine.
ERR
Error Messages Guide
Descriptions of AR System error messages.
FAO
Form and Application

Objects Guide
Information about AR System applications and

their user interface components, including
forms, fields, views, menus, and images.
FB
BMC Remedy Flashboards Instructions for creating, modifying, and

Guide
administering flashboards to display and
monitor AR System information.
Preface
BMC Remedy Action Request System 7.5.00
Master Index
Abbreviation Title
Description
IAD
Introduction to
Application Development
with BMC Remedy
Developer Studio
Topics that are usually learned only when first

starting to use the system, including logging in,
searching for objects, and so on.
INS
Installation Guide
Instructions for installing AR System.
INT
Integration Guide
Instructions for integrating AR System with

external systems by using web services, plugins, and other products, including LDAP, OLE,
and ARDBC.
MT
BMC Remedy Mid Tier

Guide
Information about configuring the mid tier,

setting up applications for the mid tier, and
using applications in browsers.
OT
Optimizing and
Troubleshooting Guide
Information about monitoring and maintaining

AR System and AR System applications to
optimize performance and solve problems.
WO
Workflow Objects Guide
Information about the AR System workflow

objects (active links, filters, and escalations) and
how to use them to create processes that enforce
business rules.
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Master Index
Symbols
! WO 180
- WO 182
!= WO 182
!ID! label EE 143, EE 148
!Name! label EE 143, EE 148
" WO 182
% WO 182
&& WO 180
* WO 182
+ WO 181
.def file type (exported objects) FAO 414
.xml file type (exported objects) FAO 414
/ WO 182
= WO 182
> WO 182
>= WO 182
|| WO 180
Numerics
32-bit JRE INS 26
508, Section, identifying cell data in rows FAO 212
64-bit platforms INS 26
64-bit servers INS 50
A
About box FAO 83
accelerator keys WO 149
access control
See also access control groups
about CPT 47, FAO 20, FAO 42, INT 33
active links FAO 33, FAO 53
additive FAO 24
applications FAO 26, FAO 53
fields FAO 28, FAO 53
fields, dynamic joins and API 595
fields, value set queries and API 607
access control (continued)

forms FAO 26, FAO 53
functions API 128
Group form FAO 43
group list CF 54
groups, about CPT 48, FAO 20
groups, membership CPT 50
groups, types CPT 49
guides FAO 26, FAO 53
hierarchical CPT 51
implicit groups FAO 34
licensing and CPT 53
multitiered CPT 51
objects FAO 53
permissions, additive CPT 49
requests FAO 34, FAO 36
reserved fields FAO 340
restricting access CF 389
role-based CPT 50
roles FAO 23
Roles form FAO 47
row-level security FAO 34, FAO 341
User form CF 52
users CPT 48, FAO 24
access control groups
See also access control; groups; permissions
Assignee FAO 35, FAO 36
Assignee Group FAO 35, FAO 36, FAO 341
computed FAO 23, FAO 45
dynamic FAO 35
explicit FAO 21
implicit FAO 21, FAO 34
requests, group level FAO 36
requests, user level FAO 36
Submitter FAO 35, FAO 36
access points
about FAO 78
creating FAO 78
using FAO 79
Master Index
FAOForm and App Objects; FBFlashboards; IAD-Intro to App Development; INSInstallation;
INTIntegration; MTMid Tier; OTOptimizing and Troubleshooting; WOWorkflow Objects
access types
Administrator FAO 21
Assignee FAO 22
Public FAO 21
access, restricting CF 389
accessibility
options, Flashboards FB 22
Section 508 MT 127
accounts
email EE 15
permissions for Windows EE 199
accrue searches CF 287
accruing results with FTS CF 282
Action label EE 142, EE 144
Action Request System External Authentication. See
AREA
actions
about CPT 38, CPT 39
blocking, limiting OT 41
Call Guide WO 60, WO 61
Change Field CPT 39, FAO 127, FAO 134,
WO 60, WO 62
changing order in filters WO 53
Close Dialog WO 66
Close Window CPT 39, FAO 98, WO 60, WO 66
Commit Changes FAO 98, WO 60, WO 67
creating WO 51
creating and modifying WO 51
DDE INT 253, INT 256, INT 259, WO 60, WO 68
deleting WO 53
Direct SQL WO 60, WO 68
DSO WO 70
DSO Delete DSO 71
DSO Return DSO 70
DSO Transfer DSO 69
Exit Guide WO 60, WO 71
filter types WO 60
Go To Guide Label WO 60
Go to Guide Label WO 71
Goto WO 60, WO 72
If and Else CPT 38, CPT 43, CPT 44, WO 50
Log to File WO 73
Message CPT 39, FAO 134, WO 60, WO 73
Modify EE 38, EE 145
modifying WO 53
Notify CPT 39, EE 50, EE 56, EE 123, WO 60,
WO 78
OLE Automation INT 245, INT 246, WO 60,
WO 84
Open Window CPT 40, FAO 98, MT 91,
MT 106, WO 60, WO 85
actions (continued)
Push Fields CPT 40, FAO 127, FAO 134, WO 60,
WO 99
Query EE 145, EE 216
Run Macro WO 60, WO 102
Run Process CPT 40, FAO 134, WO 60, WO 104
Service CPT 40, WO 107
Set Fields CPT 40, FAO 127, FAO 134, WO 60,
WO 109
Submit EE 107, EE 145, EE 216
Wait WO 60, WO 115
active link actions. See actions
active link execution options. See execution options
active link guides
about WO 120, WO 126
adding workflow WO 122
BMC Remedy User and WO 133
client-side table fields WO 130
defining WO 120
entry point WO 126
examples WO 126
interactive WO 126, WO 134, WO 133
looping WO 130
properties WO 124
table loop, creating WO 131
table loop, performance WO 132
Active Link(s) field property FAO 359
active links
about CPT 21, WO 15
access control FAO 33, FAO 53
adding workflow actions to WO 51
API calls and CPT 37
buttons WO 150
Change Field action WO 62
Close Window action WO 66
Commit Changes action WO 67
database table DB 25, DB 29
DDE action WO 68
debugging OT 82
deleting WO 53
designing OT 40
Direct SQL action WO 68
execution conditions WO 154
execution options CPT 41, WO 25, WO 27
execution options, field-based WO 29
execution options, user-controlled CPT 42
execution order CPT 42, INT 84, WO 26, WO 31
Exit Guide action WO 71
functions API 125
functions for XML API calls API 524
Go to Guide Label action WO 71
Goto action WO 72
Master Index
APApproval Server; APIC API Reference; CFConfiguration; CPTConcepts;
DBDatabase Reference; DSODSO; EEEmail Engine ERRError Messages
active links (continued)
guides CPT 38, WO 128
logging OT 46, OT 66, OT 68, WO 167
menu items WO 147, WO 150
Message action WO 73
modifying WO 53
object properties API 84
OLE Automation action WO 84
Open Window action WO 85
permissions FAO 33, FAO 55
processing WO 154
Push Field action WO 99
Run If qualifications WO 38
Run Macro action WO 102
Run Process action WO 104, WO 105
run process directory and shell CF 121
sending events WO 236
Service action WO 107
Set Fields action WO 109
structures API 84
toolbar button WO 145
Wait action WO 115
workflow with entry point guides FAO 309
ActiveLinkFromXML function API 527
ActiveLinkToXML function API 556
ActiveX controls in browser settings MT 67
activity, business
creating CF 213
viewing associations CF 217, CF 218
ad hoc
approvers for requests AP 200, AP 236
configuring approvers AP 94
getting next approver AP 75
If Multiple Approvers setting AP 93
overrides AP 40
processes AP 75
adaptability, AR System CPT 13
Add Label field property FAO 359
add operator WO 181
Add or Remove Licenses form CF 36, FAO 353
adding
flashboards to forms FB 46
groups FAO 46
menu items WO 148
menus WO 148
roles FAO 49
separators WO 148
servers to mid tier MT 24
additive
access control FAO 24
permissions CPT 49
admin queue CF 25, OT 64
Administration Console forms, AR System FAO 349

Administrator access control group CPT 49
Administrator group FAO 21
administrator operations, disabling CF 128
Administrator Preference, AR System form FAO 355
administrator-defined instructions
storing EE 229
storing parameters EE 236
administrator-only mode CF 127
administrators, responsibilities CPT 23
Adobe Flash technology FB 41
Advanced Configuration tab
incoming mailbox EE 30, EE 225
outgoing mailbox EE 26, EE 227
advanced data fields FAO 30
advanced distributed fields
See also distributed fields
about DSO 24
Duplicate Request ID Action DSO 24
Enforce Pattern Matching DSO 25
Matching Qualification DSO 25
Max Time to Retry DSO 25
Require Required Fields DSO 25
Transfer Mode DSO 24
When to Update DSO 24
Advanced Options tab
fields EE 233
incoming mail EE 131
outgoing mail EE 77
advanced searches
building MT 135
conventions MT 135
examples of statements MT 142
using MT 134
advanced tasks in localization FAO 443
After Modify execution option WO 27
After Submit execution option WO 27
aging passwords CF 61
AIE. See BMC Atrium Integration Engine
AIX and Oracle INS 50
alarms, flashboards
creating FB 31
deleting FB 32
modifying FB 32
Alert Events form CF 245, FAO 351
alert functions API 127
alert list fields, permissions FAO 31
Alert List form CPT 15, FAO 351
alert list tables
about CPT 29, FAO 202
creating FAO 204
Master Index
alerts
See also BMC Remedy Alert
about CPT 15
architecture CF 244
configuring server CF 188
disabling CF 128
escalation CF 246
log file CF 145, OT 51
mapping through firewalls CF 347
mid tier CF 246
queue CF 25
server architecture and CF 19
time-out CF 157
verifying users who receive CF 129
viewing CF 245
viewing registration activity with server
events CF 203
web-based, list CF 246
aliases
dynamic joins and API 595
group FAO 44
localizing request FAO 447
plug-in INT 109
server name CF 150
using instead of selection fields FB 52
allocated memory, freeing API 115
allocating blocks of NextIDs OT 29
Allow Ad Hoc Next Approver
process types and AP 94
specifying additional approvers AP 40
Allow Any Server in Server Group field DSO 56
Allow Any User to Submit
field property FAO 359
setting FAO 32
allowable currency FAO 126
alternate approvers
about AP 19, AP 48
acting as AP 50
defining for others AP 51
designating AP 48
modifying AP 49
Alternative Text field property FAO 359
analytics CPT 57
Analyze Objects wizard WO 174
Analyzer
about WO 170
Analyze Objects wizard WO 174
locating performance problems WO 170
messages WO 170
rules WO 170
tab IAD 26
View tab WO 176
10
AND operator WO 180

animal tracking example application CPT 59
ANSI SQL standards WO 68, WO 194
AP:Admin-DeleteVerify form AP 202
AP:Administration form
creating processes AP 90
creating rules AP 104
fields AP 201
Form tab AP 150
using AP 22
AP:Admin-Rename form
fields AP 203
using AP 98
AP:Admin-ServerSettings form
escalations AP 31
fields AP 204
notifications AP 30
using AP 26
AP:Alternate form AP 244
AP:Detail form
about AP 68
fields AP 208
AP:Detail-Signature form
about AP 69
fields AP 209
AP:Dtl-Sig-MoreInfoDialog form AP 247
AP:Form form AP 212
AP:More Information form
about AP 69
fields AP 248
permissions AP 62
using AP 59
AP:Notification form
Basic AP 153
Details AP 156
Email AP 157
fields AP 214
AP:Password form AP 249
AP:PreviewInfo form
approver name length and AP 168
configuring previews AP 31
fields AP 250
retrieving data from AP 162
AP:PreviewSignatures form AP 168
AP:Process Administrator form AP 217
AP:Process Definition form
creating a process AP 90
defining More Information escalations AP 96
defining signature escalations AP 95
fields AP 219
AP:Reserved Word form AP 226
Master Index
AP:Role form
defining roles AP 100
fields AP 226
AP:Rule Definition form
Basic AP 105
fields AP 227
Set Fields AP 107
AP:Signature form
about AP 69
fields AP 232
Apache AXIS, WSDL file INT 66
Apache Tomcat CPT 17
API
architecture and CF 19
calls, workflow and CPT 37
errors EE 174
installation option INS 60
terminology API 21
version CF 126
API Timeout Normal field DSO 48
appending
exported definitions to existing files FAO 420
new log entries to existing log content CF 148
Application commands WO 219
Application Dispatcher AP 70
application editor IAD 57
Application Interface form FAO 349
APPLICATION keyword WO 184
Application Levels debug option EE 176
Application License field CF 55
application list FAO 72
application list fields
AppSubset field FAO 339
creating FAO 160
entry point labels FAO 287
executing entry points in HTML FAO 161
home page form FAO 135
using style sheets with FAO 312
workflow and FAO 136
Application mode FAO 81, FAO 82
Application Name field FAO 48, FAO 342
application object COMAppObj API 463
application object list IAD 29
application object methods
GetActiveForm API 464
GetFormList API 464
GetServerList API 465
GetUser API 465
HasDefaultSession API 466
LoadForm API 466
application object methods (continued)

Login API 467
Login2 API 468
Login3 API 468
Logout API 469
OpenAlertList API 469
OpenForm API 469
OpenGuide API 470
QueryForm API 471
RunMacro API 472
Application Pending form AP 70, FAO 348
application permissions
individual applications FAO 53
multiple applications FAO 55
subadministrator FAO 58
application programming interfaces. See API
Application Properties form FAO 349
Application Server Password, resetting FB 79
application service passwords
about CF 132
identifying invalid EE 194
Application State form, AR System FAO 349
Application Statistics Configuration form FAO 348
Application Statistics form FAO 348
application view by form list IAD 59, IAD 60
Application-Command processes
See also Approval Server commands
about AP 185
Application Pending form and AP 186
run process action AP 186
syntax AP 186
applications
See also application permissions; deployable
applications; local applications; web
applications
About box FAO 83
access points FAO 78
animal tracking example CPT 59
appearance FAO 79
Application mode FAO 81, FAO 82
AR System IAD 12
AR System Navigator and IAD 28
cascading style sheets and MT 78
components CPT 20
creating FAO 73, IAD 62
creating an object in IAD 45, IAD 63
customizing title bar FAO 83
data properties FAO 80
deleting FAO 86, IAD 63
deployable CPT 33, FAO 68
Master Index
11
applications (continued)
designing tips IAD 16
entry points CPT 30, FAO 310
exporting IAD 63
forms and CPT 33
form properties FAO 80
general properties FAO 79
help FAO 84, FAO 85
icons FAO 83
including forms in FAO 74
including objects in FAO 74
label property FAO 79
licensing INT 291, INT 293
local CPT 33, FAO 87
localizing CPT 33, FAO 439
modifying IAD 63
names FAO 74
opening in BMC Remedy User FAO 81
performance OT 25, OT 39
primary form FAO 83
primary view FAO 83
properties, defining FAO 79
running with form window maximized FAO 83
sample IAD 84
shortcuts to FAO 85
show only forms in FAO 83
states FAO 76
statistics logging and local applications OT 17
statistics properties FAO 81
statistics, excluding forms OT 17, OT 20
support files FAO 80, MT 54
Windows Event Viewer OT 77
working with IAD 61
approval applications
connecting to the Approval Server AP 146
designing AP 146
Approval Central
about AP 34
fields AP 238
form AP 238
opening from home page AP 35
opening in a browser AP 35
opening in BMC Remedy User AP 36
using AP 58
Approval Central form
Approval Central and AP 34
fields AP 238
approval events AP 30
Approval Process Done rules
creating AP 133
examples AP 88, AP 133
worksheet AP 183
12
approval processes
about AP 17, AP 70, AP 72
Ad Hoc processes AP 75
Approver Response stage AP 72
associating with an application AP 91
chaining AP 141, AP 152
completion AP 93
Completion Check stage AP 72
creating AP 90, AP 151, AP 174
deleting AP 98
filters and AP 141, AP 151
Level processes AP 74
modifying AP 97
Next Approver stage AP 71
Parent-Child processes AP 73
Process Done stage AP 72
process status field and AP 141
renaming AP 98
restarting AP 143
routing AP 71
Rule-Based processes AP 76
rules and AP 70, AP 151
Self Check stage AP 71
stages of AP 71
types AP 72
workflow and AP 151
worksheets AP 174
approval request form AP 69
approval requests
Approval Status field AP 39
approving and rejecting AP 39, AP 58
checking AP 63
complete versus done AP 72
creating AP 57
detail view AP 39
pending AP 36
processing AP 36
reassigning AP 42, AP 58
retrieving AP 37
routing AP 71, AP 74, AP 75, AP 80
search criteria AP 37
viewing AP 39
approval rules
all get authority AP 110
Approval Process Done rules AP 88
associating with a process AP 106
Auto Approval rules AP 78
Completion rules AP 87
creating AP 104, AP 178
defining actions AP 107
deleting AP 135
Get Authority Regular rules AP 87
Master Index
approval rules (continued)
Get Authority rules AP 79
Get Authority Self rules AP 79
Get Next Approver rules AP 80
modifying AP 134
order AP 106
Parameterized Get Next Approver rules AP 81
Prep Get Next Approver rules AP 80
processes and AP 77
qualifying conditions AP 106
querying AP 107
running server processes AP 107
Self Approval rules AP 79
setting values AP 107
Signature Accumulator rules AP 83
SQL commands in AP 107
Statistical Override rules AP 83
types diagram AP 77
Validate Approver rules AP 81
worksheets AP 178
Approval Server
about AP 17
approval request form
about AP 69
connecting to the Approval Server AP 146
creating AP 147
linking a process to AP 91
linking to the Approval Server AP 150
permissions AP 147
arjoinfix and approval request form AP 149
arjoinfix and three-way join form AP 170
configuring AP 22, AP 265
connecting an application AP 146
error messages AP 266
file locations INS 116
flowcharts and AP 32
forms AP 199
installation worksheet INS 84
post-installation procedures INS 97
pre-installation procedures INS 63
server settings AP 26
signature authority form AP 69
supporting forms AP 68, AP 139
three-way join form
about AP 69, AP 147
creating AP 148
request details AP 39
updating functionality AP 169
two-way join form AP 147, AP 148
upgrading AP 167
Approval Server commands

Add-PGNA-Values AP 162, AP 189
Add-Sig AP 188
Det-Approved AP 190
Det-Cancelled AP 190
Det-Error AP 191
Det-Rejected AP 191
Generate-Multi-Process-Preview AP 192
MoreInfo-Return AP 192
New-Details AP 192
Rename-Form AP 193
Rename-Process AP 194
Sig-Approved AP 194
Sig-Cancelled AP 195
Sig-Notify AP 195
Sig-Notify-Change AP 196
Sig-Notify-State AP 196
Sig-Reassign AP 197
Sig-Rejected AP 198
Update-Config AP 198
Approval Status options AP 82
approver list
about AP 18
Get Next Approver rules and AP 117
Approver Response stage
about AP 72
rules in AP 82
approvers
about AP 18
adding AP 40, AP 94
cannot respond AP 264
field menu of approver names AP 162
manual specification of AP 40
multiple AP 93, AP 100
name length AP 168
next approver AP 40
AppSubset field (entry points) FAO 339
AR Crystal Web Application INS 71
AR Distributed Server license DSO 30
AR Export file CF 310CF 311
AR Export format MT 108, MT 110
ar file CF 320
AR Filter plug-ins
See also plug-ins
about INT 121
API CF 19
functions INT 122
AR Filter API plug-in functions
about API 520
ARFilterApiCall API 520
Master Index
13
AR System
access control INT 33
active links INT 32
API INT 43
architecture INT 22, INT 24
C API clients INT 45
C API program structure INT 44
C API, using for integration INT 46
clients INT 26
client/server communication INT 30
cloning Java API objects INT 53
components INT 32
configuration files AP 265
consultants IAD 89
data, accessing externally INT 182
data dictionary DB 23
database server INT 29
database server communication INT 30
database user and password, changing DB 152
escalations INT 32
external processes INT 226
filters INT 32
forms INT 32
Java API INT 50
Java API exception handling INT 53
Java API installed files INT 50
Java API program model INT 52
licensing CF 32
menus INT 32
objects, transforming API 523
ODBC INT 186
plug-in API functions API 496
plug-ins INT 98
searches, optimizing OT 35
security INT 33
server INT 28
user groups IAD 88
XML data INT 211
XML objects INT 210
XML, using with AR System API INT 211
AR System Actor View form FAO 357
AR System Administration Console
about FAO 349
localized environment settings FAO 458
AR System Administrator Preference form CF 77,
FAO 355
AR System Application State form FAO 349
AR System Current License Usage form CF 42,
FAO 353
AR System Database Connectivity. See ARDBC
AR System Developer Community IAD 88
AR System Email Association form EE 236
14
AR System Email Attachment Join form EE 235

AR System Email Attachments form EE 235
AR System Email Error Logs form EE 230
AR System Email Failover Mail Server Configuration
form EE 224
AR System Email Instruction Parameters
form EE 236
AR System Email Instructions form EE 236
AR System Email Mailbox Configuration
form EE 225
AR System Email Messages form EE 48, EE 69,
EE 232
AR System Email Security form EE 231
AR System Email Templates form EE 157, EE 228
AR System Email User Instruction Templates
form EE 229
AR System Error Messages form ERR 15
AR System External Authentication. See AREA
AR System Filter. See AR Filter plug-ins
AR System Historical License Usage form CF 44,
FAO 354
AR System Licenses form FAO 354
AR System Maintenance Tool INS 143
AR System Message Catalog
form ERR 15, FAO 349
localizing FAO 448
AR System Mid Tier Object List form MT 66
AR System Navigator
about IAD 25
servers in IAD 27
AR System Object List
Approval Server and AP 35
definition file MT 66
displaying forms and applications MT 125
enabling MT 22
localized views MT 66
searching MT 124
AR System Object Relationships form FAO 350
AR System Orchestrator Configuration
form FAO 350
AR System plug-in API functions
about API 496
CreateInstance API 496
DeleteInstance API 497
Event API 497
Identify API 498
Initialization API 498
SetProperties API 499
Termination API 500
Master Index
AR System Portmapper
about CF 29
arjoinfix and AP 150
registering CF 152
registering server with INS 53
removing dependency CF 184
AR System Resource Definitions form FAO 350
AR System Searches Preference form CF 77, FAO 350
AR System server
configuring CF 118
configuring for DSO DSO 30
configuring remote for DSO DSO 33
ID CF 143
identifying Email Engine EE 177
mid tier settings MT 22
scalability CF 23
starting manually (UNIX) INS 96, INS 100
starting manually (Windows) INS 96
stopping and starting EE 198
stopping manually (UNIX) INS 96, INS 100
troubleshooting EE 195
Windows standalone CF 181
AR System Server Group Operation Ranking
form CF 173, FAO 350
AR System Tags form FAO 354
AR System User Application Actor form FAO 357
AR System User Central File form CF 77, FAO 355
AR System User Preference form
about CF 77, CF 81, FAO 321, FAO 355, MT 44
Accessibility tab CF 82
Advanced tab CF 84
Alert tab CF 86
Color tab CF 87
common fields CF 82
Confirmation tab CF 88
Display tab CF 89
Edit tab CF 90
File tab CF 92
General tab CF 93
Home Page tab CF 98
Locale tab CF 99
Logging tab CF 101
Misc tab CF 102
Recent tab CF 106
Report tab CF 107
Web tab CF 109
Window tab CF 111
AR System Web Services Registry form FAO 350
AR System Web Services Registry Pending Delete

form FAO 350
AR Task shortcut FAO 82, FAO 85
ar.cfg AP 265
ar.conf AP 265, CF 320
ar.ini file CF 78
ARActiveLinkActionList structure API 89
ARActiveLinkActionStruct structure API 91
aralert.log CF 145
ARArithOpAssignStruct structure API 95
ARArithOpStruct structure API 58
ARAssignFieldStruct structure API 94
ARAssignFilterApiStruct structure API 99
ARAssignSQLStruct structure API 99
ARAssignStruct structure API 92
ARAutomationStruct structure API 101
ARBeginBulkEntryTransaction function API 129
arcache utility CF 121, CF 191, CF 376
ARCharLimitsStruct structure API 63
ARCharMenuItemStruct structure API 105
ARCharMenuStruct structure API 105
architecture
alert CF 244
AR System CF 16, CPT 14, INT 24
AR System server CF 18
AR System terminology INT 22
C API API 25
email engine EE 17, EE 171
Flashboards FB 17
Java API API 25
mid tier CF 17
plug-in API 26
archive forms
created by AR System FAO 396
deleting FAO 392
DSO and FAO 396
properties FAO 394
saving the main form FAO 393
special considerations for view forms FAO 392
archiving
about FAO 390
configuring for forms FAO 390
configuring for servers FAO 396
disabling CF 128
forms with distributed fields DSO 25
logging FAO 396
server events FAO 396
ARColumnLimitsStruct structure API 63
ARCOMMethodParamStruct structure API 102
ARCOMMethodStruct structure API 101
ARCompoundSchema structure API 60
ARCOMValueStruct structure API 103
Master Index
15
ARContainerInfoList structure API 106
ARControlStruct structure API 48
ARCoordList data type API 65
ARCreate functions
ActiveLink API 130
AlertEventLists API 134
CharMenu API 135
Container API 137
Create multiple fields API 166
diary values and API 54
Entry API 140
Escalation API 141
Field API 143
Filter API 161
Image API 164
License API 166
Multiple fields, Create API 166
Multiple fields, Set API 395
Schema API 171
Set multiple fields API 395
SupportFile API 175
VUI API 176
ARDATE
about FAO 462
environment variable FAO 462
errors in formatting FAO 464
field descriptors FAO 462
time FAO 462
ARDateLimitsStruct structure API 63
ARDATEONLY environment variable
about FAO 462
ARDateToJulianDate function API 181
ardb.conf (ardb.cfg) file CF 364, OT 34
ARDBC LDAP examples
attaching fields to a vendor form INT 361
creating a vendor form INT 360
defining a filter INT 363
generating a DN INT 363
ARDBC LDAP plug-in
See also LDAP; plug-ins
about INT 126
configuration form FAO 353, INT 127
configuring INT 127
configuring certificate databases for INT 128
requirements INT 126
ARDBC plug-in API functions
about API 505
CommitTransaction API 505
CreateEntry API 506
data structure API 505
DeleteEntry API 507
16
ARDBC plug-in API functions (continued)

GetEntry API 509
GetEntryBLOB API 510
GetEntryStatistics API 511
GetListEntryWithFields API 513
GetListSchemas API 515
GetMultipleFields API 516
RollbackTransaction API 517
SetEntry API 518
ARDBC plug-ins
See also plug-ins
about INT 116
calling AR System API INT 118
creating vendor forms for INT 119
functions INT 117
vendor form INT 119
ARDDEStruct structure API 98
ARDecimalLimitsStruct structure API 63
ARDecode functions
AlertMessage API 182
ARAssignStruct API 185
ARQualifierStruct API 186
Diary API 54, API 187
StatusHistory API 187
ARDelete functions
ActiveLink API 188
CharMenu API 189
Container API 190
Entry API 191
Escalation API 193
Field API 194
Filter API 195
Image API 196
License API 196
MultipleFields API 197
Schema API 199
SupportFile API 200
VUI API 201
ARDeregisterForAlerts function API 202
ARDiaryLimitStruct structure API 63
ARDisplayInstanceList structure API 64
ARDisplayInstanceStruct structure API 64, API 65
ardist program DSO 106
ardist.log file CF 146, DSO 39
ardist.log.default file DSO 39
ardist.log.poolName file DSO 39
AREA
See also AREA LDAP plug-in; AREA plug-ins
about CF 19, INT 144
authenticating unregistered users INT 145
authentication chaining mode INT 146, INT 147
Master Index
AREA (continued)
configuration form FAO 353
configuring INT 145
cross referencing blank passwords INT 146
hub, setting up INT 151
RPC program number CF 138, CF 186
when to use INT 145
area charts FB 16
AREA LDAP plug-in
See also plug-ins
configuring INT 142
configuring certificate databases for INT 137
configuring group search INT 140
configuring groups INT 142
mapping groups INT 141
AREA plug-in API functions
about API 500
FreeCallback API 502
NeedToSyncCallback API 503
response data structure API 500
VerifyLoginCallback API 503
AREA plug-ins
See also plug-ins
about INT 114
functions INT 115
sample implementations INT 116
AREAResponseStruct data structure API 500
AREncode functions
ARQualifierStruct API 203
Diary API 204
StatusHistory API 205
AREndBulkEntryTransaction function API 206
AREntryIdListList structure, passing entry
IDs API 73
AREntryListFieldList structure API 70
AREntryListFieldStruct structure API 70
AREntryListFieldValueList structure API 69
AREntryListList structure API 68
AREntryListStruct structure API 68
arerror log file OT 47, OT 78, WO 167
ARerror.log messages CF 264
arescl.log file WO 167
ARExecuteProcess function API 207
ARExpandCharMenu function API 208
ARExport function API 209
ARExportLicense function API 211
ARExtReferenceStruct structure API 112
ARF. See AR Filter plug-ins
ARFieldAssignList structure API 92
ARFieldAssignStruct structure API 92

ARFieldLimitStruct structure API 61, API 62
ARFieldMappingStruct structure API 66, API 67
ARFieldValueList structure API 72
ARFieldValueListList structure API 73
ARFieldValueOrArithStruct structure API 58
ARFieldValueStruct structure API 69
arfilter.log CF 145
ARFilterActionList structure API 44, API 88
arforkd utility CF 370
arforkd.log CF 146, OT 48, OT 51
arftindx.log CF 145, CF 300
ARFunctionAssignStruct structure API 95
ARGet functions
ActiveLink API 214
ActiveLinkFromXML API 527
AlertCount API 218
ApplicationState API 218
CharMenu API 221
Container API 224
ContainerFromXML API 530
CurrencyRatio API 226
DSOMappingFromXML API 533
DSOPoolFromXML API 536
Entry API 228
EntryBLOB API 229
EntryBlock API 230
EntryStatistics API 231
Escalation API 233
EscalationFromXML API 538
Field API 236
FieldFromXML API 540
Filter API 239
FilterFromXML API 543
Image API 242
ListActiveLink API 244
ListAlertUser API 245
ListApplicationState API 245
ListCharMenu API 246
ListContainer API 248
ListEntry API 249
ListEntryBlock API 252
ListEntryWithFields API 254
ListEntryWithMultiSchemaFields API 256
ListEscalation API 260
ListExtSchemaCandidates API 261
ListField API 262
ListFilter API 264
ListGroup API 265
ListImage API 266
ListLicense API 267
ListRole API 268
Master Index
17
ARGet functions (continued)
ListSchema API 269
ListSchemaWithAlias API 271
ListServer API 274
ListSQL API 275
ListSupportFile API 276
ListUser API 277
ListVUI API 279
ListXMLObjects API 548
LocalizedValue API 280
MenuFromXML API 549
MultipleActiveLinks API 281
MultipleCharMenus API 285
MultipleContainers API 287
MultipleCurrencyRatioSets API 291
MultipleEntries API 295
MultipleEntryPoints API 292
MultipleEscalations API 296
MultipleExtFieldCandidates API 299
MultipleFields API 300
MultipleFilters API 304, API 307
MultipleLocalizedValues API 310
MultipleSchemas API 311
MultipleVUIs API 315
Schema API 320
SchemaFromXML API 550
ServerInfo API 223, API 324, API 325
ServerStatistics API 349
SessionConfiguration API 347
SupportFile API 355
TextForErrorMessage API 356
VUI API 357
VUIFromXML API 554
ARGet<object>FromXML function API 525
ARGetCacheEvent function API 219
ARGetListEntryWithMultiSchemaFields
function API 592
ARGetListXMLObjects function API 526
arguments, comma as decimal separator WO 201
ARImport function API 359
ARImportLicense function API 361
ARInitialization function API 363
ARIntegerLimitsStruct structure API 62
arithmetic
operations in Set Fields actions WO 213
operators OT 38, WO 181
result values, assigning API 95
arjoinfix
connecting applications to Approval
Server AP 149
portnum parameter AP 150
updating three-way join forms AP 169
18
ARJoinMappingStruct structure API 67

ARJoinSchema structure API 60
ARJulianDateToDate function API 364
ARLABEL FAO 445
ARLoadARQualifierStruct function API 365
arlogdisplay utility OT 74
ARMergeEntry function
about API 366
armonitor utility CF 370
armonitor.conf (armonitor.cfg) file
about CF 367
SNMP and INT 286
ARParseXMLDocument function API 525, API 555
ARPermissionList structure API 51
arplugin server INT 110
arplugin utility CF 371
arplugin.log CF 146
ARPropList structure API 64
ARPropStruct structure API 64, API 84
ARPushFieldsList structure API 99
ARQualifierStruct structure API 55, API 56
ARRealLimitsStruct structure API 62
ARReferenceStruct structure API 108
ARRegisterForAlerts function API 368
arreload utility CF 121, CF 191, CF 378
ARRelOpStruct structure API 57
ARRPC environment variable API 405
ARS List IAD 88
arservdsd DSO 30
arserverd (arserver) utility CF 371
arserverd process CF 294
ARServiceEntry function API 369
ARSet functions
ActiveLink API 371
ActiveLinkToXML API 556
ApplicationState API 375
CharMenu API 376
Container API 378
ContainerToXML API 559
DSOMappingToXML API 562
DSOPoolToXML API 565
Entry API 381
Escalation API 382
EscalationToXML API 567
Field API 385
FieldToXML API 569
Filter API 388
FilterToXML API 572
Image API 391
ImpersonatedUser API 393
Master Index
ARSet functions (continued)
Logging API 393
MenuToXML API 576
Schema API 399
SchemaToXML API 578
ServerInfo API 403
ServerPort API 404
SessionConfiguration API 405
SupportFile API 407
VUI API 408
VUIToXML API 582
XMLDocFooterToXML API 583
XMLDocHeaderToXML API 584
ARSetFooterToXML function API 526
ARSetHeaderToXML function API 526
ARSetToXML function API 526
ARSignal function API 410
arsignal utility CF 380
arsnmp file INT 280
ARSortList structure API 71
ARSortStruct structure API 71
arsql.log CF 145, CF 300
arsrvgrp.log CF 145
ARStatHistoryValue structure API 59
ARStatusList structure API 49, API 50
ARStatusStruct structure API 49, API 51
arstruct.h file API 72, API 177
ARStructItemList structure API 112
ARStructItemStruct structure API 112
arsystem script CF 374, INS 96, INS 126
arsystem shell script INT 286, INT 287
ARTableLimitsStruct structure API 63
ARTCPPORT environment variable API 405
ARTermination function API 411
ARTEXT FAO 448, FAO 449
arthread.log CF 145
ARTIMEONLY environment variable
about FAO 462
arufix63 INS 129
aruser.log API 500, CF 145
ARValidateFormCache function API 411
ARValidateLicense function API 413
ARValidateMultipleLicenses function API 414
ARValueStruct structure API 52
ARVendorFieldStruct data structure API 505
ARVerifyUser function API 415
ARWebReportViewer INS 69, MT 90, MT 92
ARXMLOutputDoc structure API 526
ASCII files, generic CF 266
ASCII format, obtaining data MT 110
asset management products CPT 57
Assigned To field CPT 31, FAO 333, FAO 335

Assignee access control group CPT 49
Assignee group
access FAO 22
access control groups FAO 36
reserved group FAO 22
Assignee Group access control group CPT 49
Assignee Group field FAO 36
Assignee Group group
access FAO 35
access control to requests FAO 38, FAO 41
reserved group FAO 22
Assignee Group Permissions field
multi-tenancy and AP 95
rule configuration AP 106
assignee groups CF 129
assigning port numbers CF 150, INS 54
assignment
forms, adding CF 254
rules CF 259
Assignment Engine
Administration Console CF 251
ARerror.log file and CF 264
forms FAO 350
Forms tab CF 251
methods CF 252
Processes tab CF 251
Rules tab CF 251
rules, creating CF 259
assistive technology, table row data and FAO 212
Attach Name Label field property FAO 359
Attach Orphaned Items field property FAO 359
Attachment Alternatives tab
fields EE 233
outgoing mail EE 81
attachment fields CPT 30
Attachment Fields field property FAO 359
Attachment Pool List field property FAO 359
attachment pools
about FAO 131
Copy to New and FAO 133
creating FAO 156
field size considerations FAO 158
moving fields among pools FAO 158
permissions FAO 31
viewing attachments in a browser FAO 133
Master Index
19
attachment pools (continued)
viewing attachments in BMC Remedy
User FAO 132
workflow FAO 133
attachment tables
about CF 317
data DB 33, DB 34
details DB 33, DB 34
attachments
adding mail content as EE 81
adding to HTML templates EE 158
configuration form EE 235
creating templates that include EE 215
deleting in outgoing mail EE 76
deleting templates EE 161
exporting CF 267
exporting templates with EE 161
including in incoming mail EE 111
including in notifications EE 55
including in outgoing mail EE 74
including incoming in outgoing mail EE 97
indexing for CF 295
mapping to email messages EE 235
modifying in outgoing mail EE 76
modifying template EE 160
multiple languages and file formats CF 295
Attachments tab EE 74, EE 233
attributes
missing XML INT 321
object in directory services INT 133
trust INT 369
Audit Log Key field property FAO 359
Audit Option field property FAO 360
auditing
about FAO 400
configuring FAO 405
disabling audit fields CF 131
filters and processing FAO 412
flag fields FAO 411
form-style FAO 401
log-style FAO 404
authentication
alias CF 69
configuring INT 145
cross referencing blank passwords INT 146
mode INS 31
server MT 21
string IAD 22
unregistered users CF 140, INT 145
authentication chaining mode

about INT 146
effect on authentication processing INT 147
specifying INT 146
Authentication field, Login dialog box CF 73, CF 141
Authentication label EE 142, EE 144
Authentication Login Name field, User form CF 70,
FAO 341
Authentication String Alias
about CF 71
configuring CF 72
Authentication String field, User form CF 72,
FAO 341
Auto Approval rules
about AP 77
creating AP 108
Self Check stage and AP 71
Auto Complete field property FAO 360
Auto Complete Match By field property FAO 360
Auto Fit Columns field property FAO 140, FAO 207,
FAO 360
Auto Map dialog box DSO 60
Auto Refresh String field property FAO 211,
FAO 360
auto-assignment
adding assignment forms CF 254
Assignment Engine Console CF 251
methods CF 252
rules CF 259
auto-completion, menus FAO 252
automatic mapping DSO 60
automating localization FAO 446, FAO 449
automation
actions API 101
BMC Remedy User object interface API 462
building an automation client API 459
handling errors API 459
ICOMField interface API 479
ICOMQueryResult interface API 484
ICOMQueryResultSet interface API 485
invoking member methods API 458
object model API 462
sample program API 460
servers (OLE) INT 247
type library API 457
B
Back button MT 127
Background Color field property FAO 207, FAO 360
Background Image field property FAO 207, FAO 360
20
Master Index
Background Image Horizontal field
property FAO 360
Background Image Vertical field property FAO 207,
FAO 360
Background Mode field property FAO 361
backup
log file CF 148
polling intervals, DSO server DSO 45
Backup Polling Interval field DSO 48
backward compatibility
localizing macros FAO 459
macros and MT 116
banners
adding to outgoing mail EE 87
hiding FAO 285
bar charts FB 15
base form, web services INT 62
baseline data, gathering OT 22
basic
panels FAO 139
web services INT 69
basic distributed fields
about DSO 22
From Form DSO 23
From Pool DSO 23
From Request ID DSO 23
From Server DSO 23
Master Flag DSO 23
Transfer Status DSO 22
Update Status DSO 23
Basic panel
Distributed Mapping editor DSO 56
Distributed Pool editor DSO 65
Basic tab
incoming mailbox EE 225
outgoing mailbox EE 227
batch files, creating email debug EE 184
Bind User INT 137
binding template to view field FAO 268
blank
form view FAO 280
password CF 61
blocking actions, limiting OT 41
BMC Analytics for BSM CPT 57
BMC Atrium applications CPT 57
BMC Atrium CMDB CPT 57
BMC Atrium CMDB Web Services Registry
integration forms FAO 350
location CF 161
updating CF 161
BMC Atrium Core CPT 57
BMC Atrium Integration Engine CPT 16, CPT 57,

INT 199
BMC Atrium Orchestrator CPT 58
BMC Dashboards for BSM CPT 57
BMC Discovery Solution CPT 57
BMC Performance Manager CPT 58
BMC Product Catalog CPT 57
BMC Remedy Administrator
preferences IAD 81
versus BMC Remedy Developer Studio IAD 72
BMC Remedy Alert
about CF 245, CPT 15
about alerts CF 19
installing CF 247
BMC Remedy Asset Management CPT 57
BMC Remedy Change Management CPT 57
BMC Remedy Consulting Services IAD 89
BMC Remedy Data Import
commands and options INT 220, INT 222
examples INT 224
fallback mappings CF 275
preferences CF 269
with mapping INT 220
without mapping INT 221, INT 222
BMC Remedy Developer Studio
about CPT 16, INT 26
exiting IAD 24
exporting definitions INT 211
exporting objects (CLI) INT 214
importing definitions INT 211
importing objects (CLI) INT 215
versus BMC Remedy Administrator IAD 72
BMC Remedy Distributed Server Option. See DSO
BMC Remedy Email Engine. See Email Engine
BMC Remedy Encryption Performance CPT 56
BMC Remedy Encryption Premium CPT 56
BMC Remedy Encryption products CPT 56
BMC Remedy Incident Management CPT 57
BMC Remedy IT Service Management Suite CPT 57
BMC Remedy Knowledge Management CPT 16,
CPT 57
BMC Remedy Log Display OT 74
BMC Remedy Mid Tier
See also mid tier
components INS 70
free space INS 69
Master Index
21
BMC Remedy Mid Tier (continued)
load balancer INS 102
proxy server INS 102
troubleshooting installation INS 107
what installer does INS 69
BMC Remedy Mid Tier Configuration Tool CF 18,
OT 31, OT 75
BMC Remedy Migrator CPT 16, CPT 56
BMC Remedy Problem Management CPT 57
BMC Remedy Service Desk CPT 57
BMC Remedy SNMP Agent. See SNMP
BMC Remedy User
active link logging OT 46
cell-based tables and FAO 200
client-side logging OT 72
Crystal Reports INT 189
entry points in Object List FAO 305
home page FAO 317
licensing user, full text search CF 283
localizing preference settings FAO 460
macros, third-party applications INT 262
Object List FAO 302
ODBC driver INT 186
path and DDE server name INT 262
search results, order of CF 282
setting home page CF 98
sorting requests by weight (FTS) CF 282
suppressing home pages FAO 323
terminology API 21
weight (FTS) in results list, displaying CF 303
workflow logging OT 66
BMC Remedy user groups IAD 88
BMC Service Impact Manager CPT 58
BMC Service Level Management CPT 57
BMC Service Request Management CPT 57
BMC Software, contacting AP 2, API 2, CF 2, CPT 2,
DB 2, DSO 2, EE 2, ERR 2, FAO 2, FB 2, IAD 2,
INS 2, INT 2, MT 2, OT 2, WO 2
body, including incoming in outgoing mail EE 96
Border Color field property FAO 361
Border field property FAO 361
Border Thickness field property FAO 361
Borderless field property FAO 361
bounding boxes
identifying for screen elements API 65
size MT 87
boxes. See trim fields
22
broadcast distributed transfers

about DSO 92
example DSO 99, DSO 100
setting up DSO 99
transferring distributed mappings with DSO 101
transferring distributed pools with DSO 101
BROWSER keyword WO 184
browsers
accessing localized form views FAO 461
activating workflow logging in OT 67
AR System user interface CPT 15
help files MT 71
how home page appears FAO 319
limitations in cascading style sheets FAO 312
settings for scripting and ActiveX MT 67
style sheets and FAO 313
using home pages FAO 306
BSM CPT 12, CPT 57, CPT 58
buffering logged lines OT 49
bugs, reproducing OT 82
bulk entry functions API 128
bulk updates WO 187
business activities
creating CF 213
viewing associations CF 217, CF 218
business hours, defining CF 234
BusinessObjects Enterprise versus Crystal Enterprise
XI MT 92
Business Segment-Entity Association form CF 209
Business Segment-Entity Association_Join
form CF 209
Business Service Management CPT 12, CPT 57,
CPT 58
business time
See also business time holidays
about CF 208, CF 210
Application-Bus-Time-Add CF 227, CF 240
Application-Bus-Time-Assoc-Add CF 231
Application-Bus-Time-Assoc-Diff CF 231
Application-Bus-Time-Assoc-Get-Free-Window
CF 232
Application-Bus-Time-Assoc-Get-Next-Window
CF 232
Application-Bus-Time-Assoc-Subtract CF 232
Application-Bus-Time-Diff CF 227, CF 241
Application-Bus-Time-Get-Next-Window
CF 228
Application-Bus-Time-Subtract CF 228, CF 241
Application-Get-Next-Recurrence-Time CF 232
command syntax CF 224
configuring AP 31
examples, one hour gap CF 236
Master Index
business time (continued)
forms CF 209, FAO 351
migrating CF 242
offset hours and CF 223
time zones CF 219
business time holidays
See also business time
about CF 236
adjusting time across midnight CF 239
entering dates and times CF 238
form, setting dates in CF 236
international servers and CF 238
no end time CF 238
no start and end time CF 238
no start time CF 238
Business Time Holidays form AP 234
Business Time Segment form CF 209
Business Time Shared Entity form CF 209
Business Time Shared Entity-Entity
Association_Join_Join CF 209
Business Time Workdays form AP 235
BusinessObjects Enterprise XI versus Crystal
Enterprise MT 92
BusinessObjects location MT 36, MT 37
button fields CPT 30
See also toolbar buttons
about FAO 138
active links WO 150
adding images FAO 165
adding to tables FAO 220
Back MT 127
creating FAO 164
deleting WO 151
HTML checkbox EE 151
HTML radio EE 150
login and logout MT 63
Open Window action and MT 107
showing close button WO 87
URLs and FAO 164
workflow in tables and FAO 222
Button Label field property FAO 361
Button/Menu Field execution option CPT 41, WO 29
buttons. See button fields
C
C API
about API 21, INT 42, INT 43
architecture API 25
C data types API 43
changed parameters API 586
clients INT 45
C API (continued)
clients, multithreaded API 453
data relationships API 42
functions, component API 21
package contents API 28
program design tips API 453
program structure API 444, INT 44
programming, when to use API 20
programs, executing in workflow API 451
sample source code API 36
terminology API 21
using for integration INT 46
cache
changes CF 156
form display properties CF 130
initialization CF 162
mode CF 162
refresh interval for currency ratio CF 158
manager, open source MT 29
mid tier settings MT 25
persistent MT 27
table, Mid Tier Configuration Tool MT 27
update times FB 47
Cache Check Interval field DSO 48
Call Guide action
about WO 61
defining WO 61
using a guide WO 127
using in filter guides WO 137
using SAMPLE DATA WO 57
workflow types WO 60
cascading style sheets
adding to applications MT 78
application list fields and MT 77
AR System and MT 74
arsystem.css FAO 312
BMC Remedy User and FAO 312
browser limitations FAO 312, MT 74
browsers and FAO 313
customizing MT 77
default file locations MT 76
example of applied style sheets MT 75
field types MT 79
files in mid tier directory MT 78
font styles, changing MT 87
help and MT 77
mid tier installation directory FAO 312
order of precedence MT 75
rule syntax MT 74
selectors and field types MT 79
web applications and MT 78
Master Index
23
case sensitivity in databases
Microsoft SQL DB 16
Sybase DB 19
catalogs, UNIX message ERR 13
cell fields, cell-based tables and FAO 213
cell-based tables CPT 29
about FAO 199
BMC Remedy User and FAO 200
cell fields FAO 213
creating FAO 204
centralized preferences
about CF 77
setting for browser users MT 44
cert7.db file INT 367
cert8.db file INT 367, INT 368
certificate databases
about INT 368
adding certificates to INT 369
cert7.db and cert8.db files INT 367, INT 368
configuring ARDBC LDAP plug-ins INT 128
configuring AREA LDAP plug-ins INT 137
creating INT 368
listing certificates INT 370
trust attributes INT 369
certificates
adding to certificate databases INT 369
listing in certificate databases INT 370
viewing information about INT 370
certutil utility INT 368
chained distributed transfers
about DSO 92
avoiding infinite loops DSO 97
deleting requests in DSO 96
distributed returns and DSO 96
distributed updates and DSO 97
example DSO 93
mapping chains and DSO 98
setting up DSO 92
chaining approval processes AP 141, AP 152
chains
mapping DSO 98
ownership DSO 16
Change Field action CPT 39
about WO 62
attachment pools and FAO 134
currency fields and FAO 127
defining WO 63
change history
about IAD 48, IAD 51
applications FAO 81
24
Change History field property FAO 361

change management products CPT 57
Change permissions
fields FAO 28
groups FAO 44
changes
data, auditing FAO 400
object CF 193
server cache CF 156
user and group CF 156
viewing CF 192
changing
database user and password DB 152
passwords CF 62
records, allowing users to CF 58
group IDs, Linux INS 108
character fields
about FAO 122
clob storage FAO 122
Informix and DB 15
menus FAO 232
Microsoft SQL and DB 16
search styles MT 131
varchar or clob used in database FAO 122
character menus
about API 104, CPT 32
creating FAO 233
functions API 126
localizing FAO 454
character sets
lengths INS 130
outgoing mail EE 83
check box
buttons, HTML EE 151
fields FAO 130
check interval, server groups CF 123
checkdb option OT 98
choice element, web services INT 93
clauses, SQL OT 33
CleanupAlertEvents escalation CF 246
clear menu items FAO 251
Client Refresh Interval FAO 153
clients
AR System CPT 15
architectural tier CPT 14
BMC Atrium Integration Engine CPT 16
BMC Remedy Alert CPT 15
BMC Remedy Data Import CPT 16
BMC Remedy Developer Studio CPT 16
BMC Remedy Knowledge Management CPT 16
Master Index
clients (continued)
BMC Remedy Migrator CPT 16
BMC Remedy User CPT 15
browser-based CPT 15
configuring TCP port numbers CF 183
developer CPT 16
integration CPT 16
tier, AR System CPT 14
user CPT 15
Windows-based CPT 15
workflow based on CPT 37
client-side
debugging OT 82
logging OT 72
tables FAO 190
CLIENT-TYPE keyword WO 184
CLOB storage CF 137, CF 351, DB 22
Close Dialog action WO 66
Close form object API 474
Close Window action
about CPT 39, FAO 98, WO 66
defining WO 66
using buttons with WO 66
clustered index used with Request ID CF 137
CMDB CPT 57
COLAVG function WO 202
COLCOUNT function WO 202
Collapse execution option WO 29
COLMAX function WO 202
COLMIN function WO 202
color
setting row in tables FAO 217
using in tree view tables FAO 217
COLSUM function WO 203
Column field property FAO 362
Column Width field property FAO 214, FAO 362
columns
changing in object list IAD 30
customizing in tables FAO 226
setting properties in table fields FAO 213
sorting in tables FAO 215
COMAppObj application object
about API 463
GetActiveForm method API 464
GetFormList method API 464
GetServerList method API 465
GetUser method API 465
HasDefaultSession method API 466
LoadForm method API 466
COMAppObj application object (continued)

Login method API 467
Login2 method API 468
Login3 method API 468
Logout method API 469
OpenAlertList method API 469
OpenForm method API 469
OpenGuide method API 470
QueryForm method API 471
RunMacro method API 472
combined log files OT 72
command line
See also utilities
syntax for Run Process action WO 106
Unicode CF 388
commands
DDE INT 258
$PROCESS$ WO 216
Run Process WO 216
comma-separated value
argument decimal separator WO 201
files CF 266
format MT 110
Commit Changes action
about FAO 98, WO 67, WO 67
defining WO 67
dialog boxes and WO 67
compatibility
backward with macros FAO 459, MT 116
Unicode INS 130
compiler information API 37
Completion Check stage
about AP 72
rules in AP 86
Completion rules
about AP 87
configuring processes and AP 93
creating AP 131
determining success AP 87
examples AP 86, AP 87, AP 132
worksheet AP 183
complex documents
filter flow INT 313
hierarchical, web services INT 310
publishing (web services) INT 339, INT 352
components
application CPT 20
distributed operation DSO 20
example of how they work CPT 22
mid tier INS 70
workflow CPT 36
Master Index
25
computational guides WO 126
Computed Group Definition field FAO 45
computed groups
about CF 55, CPT 49, FAO 23
examples FAO 45
searching in User form CF 55
conditions, active link WO 154
config.properties file CF 18, FB 81, FB 82, MT 29
Configuration ARDBC form FAO 353
configuration files
ar CF 320
ar.conf (ar.cfg) CF 320
ardb.conf (ardb.cfg) CF 364
armonitor.conf (armonitor.cfg) CF 367
arsnmpd INT 280
config.properties CF 18
snmpd INT 285
configuration management database CPT 57
Configuration module EE 172
Configuration Tool. See Mid Tier Configuration Tool
configurations
advanced incoming mailbox EE 30
advanced outgoing mailbox EE 26
basic incoming mailbox EE 28
basic outgoing mailbox EE 25
changing mailbox EE 198
choosing AR System INS 14
extending to email access INS 19
extending to multiple servers INS 17
extending to the Web INS 18
minimal AR System INS 16
options for full text search CF 297
samples of AR System INS 16
testing mailbox EE 32
troubleshooting mailbox EE 190
configuring
applications for licensing INT 294
Approval Server AP 22
AR System with internet access through proxy
server INT 67
AREA server CF 185
auditing FAO 405
clients CF 30, CF 78, CF 183
data archiving for forms FAO 390
data archiving for servers FAO 396
databases CF 137
DBMS memory OT 32
firewalls CF 182
Flashboards sample variables INS 101
Flashboards samples INS 100
flowcharts AP 32
26
configuring (continued)
home page preferences FAO 317
LDAP plug-in INT 127
logging settings OT 75
memory OT 25
mid tier MT 16
multiple servers CF 165
multithreaded servers OT 26
passwords INS 107
process administrator AP 24
server information CF 124
servers for alerts CF 188
servers for plug-ins CF 184
SNMP INT 279
threads CF 153
traps for SNMP INT 284
web reports MT 95
Windows clients and portmapper CF 184
confirmations IAD 82
connection pools, server OT 31
Connection Settings tab DSO 32, DSO 33, DSO 34
connections, Informix database DB 15
Console Handler Specific Properties debug
option EE 175
consoles
applications and CPT 33
Assignment Engine Administration CF 251
consulting services IAD 89
consuming
complex documents, web services INT 352
simple flat documents, web services INT 335
web services INT 82
container object IAD 61
ContainerFromXML function API 530
containers
data structures API 106
functions for XML API calls API 125, API 524
retrieving lists of API 106
retrieving or modifying API 107
containers table DB 26, DB 3
ContainerToXML function API 559
content assist WO 57
content templates
about EE 136
creating with Submit and Query actions EE 216
using HTML with outgoing mail EE 93
content, message
adding as attachment EE 81
determining outgoing EE 83
Master Index
control
fields CPT 30
panels CPT 27, FAO 96
parameter, and ARControlStruct API 47
table DB 26
controlling
row selection WO 241
version CF 160
converting
currency fields to other data types FAO 128
dates DB 153
coordinate list API 65
Copy To New execution option
about WO 27
copying
distributed mappings DSO 64
distributed pools DSO 67
fields FAO 182
forms FAO 94
workflow objects WO 35
core AR System CPT 55
core fields
Assigned To FAO 333, FAO 335
Create Date FAO 333
deleting FAO 184
form views without FAO 280
Last Modified By FAO 333
Modified Date FAO 333
Request ID FAO 332, FAO 334
Short Description FAO 333, FAO 334
special characteristics FAO 334
Status FAO 333, FAO 335
Status-History FAO 333
Submitter FAO 333, FAO 334
Create Date field CPT 31, FAO 333
create operation type (web services) INT 300
CREATE statement OT 33
creating
alert list tables FAO 204
application list fields FAO 160
applications FAO 73
attachment pools FAO 156
automatic distributed mapping DSO 60
button fields FAO 164
cell-based tables FAO 204
computed groups FAO 45
control panels FAO 96
cumulative server statistics components FB 72
currency exchange ratios FAO 153
currency fields FAO 150
creating (continued)
custom application states FAO 78
custom distributed mappings DSO 61
data fields FAO 146
data visualization fields FAO 160
dialog boxes FAO 97
display-only forms FAO 96
distributed mappings DSO 55, DSO 81
DSO Delete actions DSO 71
DSO Return actions DSO 70
DSO Transfer actions DSO 69
filter guides that loop through server-side table
fields WO 140
flashboard alarms FB 31
flashboard variables FB 26
flashboards FB 21, FB 36
form entry points FAO 307
groups FAO 46
home pages FAO 311
join forms FAO 109
list view tables FAO 204
localized templates FAO 459
localized views FAO 444
locked objects FAO 433
navigation fields FAO 162
noncumulative server statistics
components FB 71
objects (LDAP) INT 132
packing lists FAO 326
panel holder fields FAO 167
plug-ins INT 102
requests (Push Fields) WO 100
results list tables FAO 204
roles FAO 49
sample flashboards FB 69
sample workflow to view entry point
subsets FAO 315
selection fields FAO 154
Set Fields from web-service filter action INT 83
shortcuts FAO 85
tree view tables FAO 204
trim fields FAO 177
vendor forms INT 130
vendor forms for ARDBC plug-ins INT 119
view fields FAO 159
views FAO 278
web services INT 61, INT 69
workflow for distributed operations DSO 69
Creator module EE 172
Master Index
27
cross-referencing blank passwords CF 54, CF 141,
CF 186
Crystal Enterprise versus BusinessObjects Enterprise
XI MT 92
Crystal Reports
CrystalQueryConverter Java interface MT 112
date/time strings INT 194
Designer MT 102
DSN MT 117
join forms INT 194
limitations INT 194
login, AR System INT 189
ODBC driver configuration MT 118
optimal formatting MT 120
queries, converting MT 112
report fields in INT 192
ReportQueryConverter Java interface MT 112
restricting number of records retrieved MT 120
setting up INT 189
setting up configuration MT 95
sorting in lists INT 194
tips for the Web MT 117
using INT 189
CSV, formats for exporting MT 109
CURRCONVERT function WO 203
currencies
See also currency fields
allowable FAO 126
default allowable types CF 135
default functional types CF 135
exchange ratios FAO 126
exchange ratios, creating FAO 153
exchange ratios, refresh intervals FAO 153
forms FAO 351
functional FAO 126
functions API 128
localizing codes FAO 456
primary allowable FAO 126
ratio, cache refresh interval CF 158
server currency type settings CF 134
user preferences CF 100
currency fields
See also currencies
about FAO 125
converting to other data types FAO 128
creating FAO 150
indexing OT 36
localizing currency codes FAO 456
naming considerations FAO 128
searching MT 136
values MT 139
workflow FAO 127
28
currency table DB 33
Currency Types field property FAO 362
Current Form field DSO 24, FAO 344
Current Server field DSO 24, FAO 344
CURRENTWINID keyword WO 184
CURRSETDATE function WO 203
CURRSETTYPE function WO 204
CURRSETVALUE function WO 204
cursor, changing MT 52
custom
About box FAO 83
access control groups CPT 49
data field types with styles sheets MT 79
environment CF 76
error messages ERR 18
font styles with style sheets MT 87
form layout FAO 21
IDs FAO 154
login page MT 64
option issues FB 78
perspective, saving IAD 69
results list fields FAO 115
setup INS 48
style sheets MT 77
title bar icon (applications) FAO 83
web services INT 64
user environment MT 44
Custom CSS Style field property FAO 362
Custom Properties field property FAO 362
customer support AP 3, API 3, CF 3, CPT 3, DB 3,
DSO 3, EE 3, ERR 3, FAO 3, FB 3, IAD 3, INS 3,
INT 3, MT 3, OT 3, WO 3
Customize access control group CPT 49
Customize group FAO 21
customqual parameter FB 67
D
dashboards CPT 57
data
archiving FAO 390
baseline OT 22
converting in server-side table fields WO 142
DSN (reporting) MT 117
exporting to file MT 108
exporting with deployable applications FAO 427
fields CPT 26
fields and value limits API 62
form, exporting and importing FAO 427
forms CPT 27
importing CPT 16, INT 218
Master Index
data (continued)
importing to Unicode servers CF 389
importing with deployable
applications FAO 427
languages (localization) FAO 438
mapping with saved files CF 278
organizing in directory services INT 130
passing to fields MT 61
relationships API 42
reloading CF 380
reporting MT 90
source, SAMPLE DATA WO 57
styles, applying to field types MT 79
tier, AR System CPT 14
types, C API 43
types, web services INT 327
working with external CPT 18
data dictionaries
AR System DB 23
menus CPT 32, FAO 248
data execution prevention (DEP) INS 46
data fields
creating FAO 146
nonoperational FAO 184
Data Font field property FAO 362
Data Length field property FAO 362
data structures. See structures
Data Type field property FAO 363
data types
DB2 DB 20
Informix DB 20
Microsoft SQL DB 21
Oracle DB 21
Sybase DB 23
data visualization fields
about CPT 30, FAO 135, INT 154
creating FAO 160, INT 160
finding examples INT 161
forms FAO 352
Java classes INT 157
native libraries INT 158
registering INT 164
right-to-left format INT 168
sending events to WO 234
services and BMC Remedy Mid Tier INT 154
services and clients INT 156
storing shared library files INT 158
DATABASE keyword WO 184
database management system. See DBMS
databases
administrator extensions OT 33
attachment tables CF 317, DB 33
case sensitivity DB 16, DB 19
certificate INT 368
configuration file CF 137
consistency checker OT 97
currency table DB 33
date, converting DB 153
DB2 SQL commands DB 48DB 75
field length DB 38
fields DB 37, DB 38
forms CPT 27, DB 37
indexing DB 34
Informix maximum connections DB 15
Informix SQL commands DB 75DB 102
installing DB 12
installation tips INS 30
main data table DB 31
memory allocation OT 31
Microsoft SQL commands DB 126DB 150
Oracle DB 102DB 125
passwords CF 136
passwords, changing DB 152
performance tuning OT 30
platforms for AR System CPT 18
pre-creating INS 32, INS 36, INS 40
search forms FAO 352
searching CF 282
security WO 198
servers CF 20, CPT 18
SQL menu security FAO 248
SQL views DB 36
status history table CF 317, DB 32, DB 34
structure DB 12
Sybase SQL commands DB 126DB 150
tables, checking OT 98
time, converting DB 153
Unicode support DB 41
UNIX directory CF 136
user names CF 136
users, changing DB 152
values in qualifications WO 45
versions CF 136
view user interface (VUI) DB 27
datatypes values, Server Events form CF 202
date fields FAO 124
date formats
about CF 383
ARDATE FAO 462
combining field descriptors (UNIX) FAO 462
Master Index
29
date formats (continued)
customizing for localization FAO 462
localizing FAO 461
Windows localizing FAO 463
DATE
function WO 204
keyword WO 185
date/time
displaying in notifications EE 64
fields FAO 124
formats, converting DB 153
formats supported in templates EE 154
DATEADD function WO 204
DATEDIFF function WO 205
DATENAME function WO 205
DATENUM function WO 205
dates in business time holidays form CF 236
DAY function WO 205
DB2 database
32KB tablespace INS 40
ardb configuration file OT 34
data types DB 20
date/time format DB 153
field length DB 38
field size limit DB 13
pre-creating INS 40
preparing the environment INS 37
rebuilding indexes DB 35
SQL commands DB 48DB 75
tablespaces INS 37
user names and passwords DB 13
using with AR System DB 13
DB2CODEPAGE and Unicode INS 127
DBMS
indexes and OT 35
memory allocation OT 31
DDE
about INT 252
active link values, setting INT 259
active links INT 253
BMC Remedy User macros INT 262
DoExecMacro topic INT 263
examples INT 263, INT 266, INT 269
executing macros INT 253
fields, setting values INT 259
item name INT 252
keyword INT 259
macros, samples INT 266
Microsoft Excel integration INT 266INT 269
Microsoft Word integration INT 269INT 271
request operation result syntax INT 259
30
DDE (continued)
result value, assigning API 98
RunMacro function INT 263
server name for BMC Remedy User INT 262
service name INT 252
time-out settings INT 256
topic name INT 252
win.ini configuration INT 262
DDE action
about INT 256, WO 68
deadlocks, reducing in Microsoft SQL DB 16
debug log AP 28
debugging
Application Levels option EE 176
client-side OT 82
Console Handler Specific Properties
option EE 175
creating batch files for EE 184
email engine on UNIX EE 188
email engine on Windows EE 184
example OT 83
forms OT 81
Global Logging Level option EE 175
Global Property Handlers option EE 175
Handler Specific Properties option EE 175
Main Application Level option EE 176
Module Levels option EE 176
options for email engine EE 175
print.c routines API 490
tools OT 83
trace mode CF 143
using driver program API 489
using log files API 488, CF 143, OT 46, WO 167
decimal fields FAO 129
decimals, argument separator WO 201
declarations, global and local parameter EE 151
DECRYPT function WO 205
defaults
home form CF 126
installation directories INS 112
password MT 16
permissions FAO 50
port numbers INS 55
web path CF 121
DEFAULT keyword WO 185
Default Mapping field DSO 56
Default Notification Mechanism field FAO 341
Default Notify Mechanism field CF 55
Default Pool field DSO 65
Default Value field property FAO 363
Master Index
definition change check interval MT 26
definition check interval AP 26
definition files
AR System Mid Tier Object List MT 66
deleting MT 105
reports and MT 102
Definition Name field property FAO 363
DefinitionExport options INT 212
DefinitionImport options INT 212
definitions
exporting FAO 415
file types FAO 414
importing FAO 425
object FAO 414
tables DB 23
Delete Button field property FAO 211, FAO 363
Delete execution option WO 32
Delete Label field property FAO 363
deletes. See distributed deletes
deleting
applications FAO 86
archive form FAO 392
attachments in outgoing mail EE 76
buttons WO 151
definitions files MT 105
Demo user CF 58
distributed fields DSO 54
fields FAO 184
forms FAO 95
groups FAO 47
licenses from AR System servers CF 37
menus WO 151
notifications EE 65
objects IAD 46
pending items DSO 73
requests in chained distributed
operations DSO 96
roles FAO 49
template attachments EE 161
users CF 58
views of forms FAO 283
Demo user
deleting CF 57
initial installation CF 57
password IAD 22
deployable applications
about CPT 33, WO 21
access points FAO 78
deployable applications (continued)

applying server licenses INT 295
applying user licenses INT 296
configuring to license INT 294
data exporting FAO 427
exporting and importing FAO 427
exporting and importing form data FAO 427
fixed licenses INT 292
floating licenses INT 292
group permissions warning FAO 75
importing FAO 427
including forms with group permissions
warning FAO 75
licensing INT 291, INT 292
licensing forms INT 294
logging statistics for OT 17
read licenses INT 292
roles FAO 23
states FAO 76
deploying web applications MT 56
deployment style sheets MT 78
Depth Effect field property FAO 363
Deselect All field property FAO 211, FAO 363
Deselect Label field property FAO 364
designing
active links OT 40
applications IAD 16
escalations OT 41
fields OT 43
filters OT 40
flashboards FB 20
form views OT 43
forms FAO 92
join forms OT 42
process actions OT 42
set fields and push fields actions OT 42
details pane FAO 285
developer clients CPT 16
Developer Community, AR System IAD 88
Developer perspective IAD 24, IAD 25
Developer Studio
about CPT 16
basics WO 17
content assist WO 38, WO 40, WO 57
creating expressions and Run If
qualifications WO 38
creating workflow WO 51, WO 58
creating workflow actions WO 54
expression editor WO 38, WO 39, WO 55
field mapping table WO 54
field selector dialog box WO 54
If Actions and Else Actions panels WO 50
Master Index
31
Developer Studio (continued)
mapping fields to values WO 54
SAMPLE DATA data source WO 58
selecting process commands WO 219
using dynamic data sources in workflow WO 57
using fields in workflow WO 54
using menu options WO 17
workflow editor WO 18, WO 50, WO 51
workflow editor panels WO 20
developers, responsibilities of AR System CPT 23
dialog boxes
about CPT 27
closing WO 66
creating WO 67
display-only forms as FAO 97
opening WO 85
using Open Window action WO 86
writing data back to parent form WO 67
diary fields
about FAO 123
Informix and DB 15
Microsoft SQL and DB 16
Sybase and DB 18
differences
between old and new tools IAD 72
Crystal product MT 92
export IAD 78
form IAD 74
import IAD 78
login IAD 72
menu IAD 77
navigation IAD 73
permission IAD 72
server IAD 73
web service IAD 78
workflow IAD 77
dInstanceList parameter API 64
direct access URLs and web views MT 58
Direct SQL action
about WO 68
ANSI SQL standards and WO 68
defining WO 69
security WO 69
Direct SQL, external Informix databases DB 16
directives, SNMP
community-based INT 282
user-based INT 282
directory services
about INT 130
distinguished name attribute INT 131
mapping data INT 130
32
directory services (continued)

object attributes in INT 133
objects in INT 130
organizing data INT 130
Disable Change Flag field property FAO 364
Disable field object API 480
disabling
administrator operations CF 128
alerts CF 128
archiving CF 128
audit fields CF 131
escalations CF 128
fields FAO 184
discovery products CPT 57
dispatcher thread CF 27
Display as Flat Image field property FAO 364
Display As Text field property FAO 364
display data types ERR 37
Display execution option WO 27, WO 155
Display Label field property FAO 364
display languages (localization) FAO 438, FAO 439
display locale, localizing FAO 461
Display NULL value As field property FAO 207,
FAO 364
Display Type field property FAO 208, FAO 214,
FAO 365
display-only fields CPT 29
display-only forms
creating FAO 96
using as control panels FAO 96
using as dialog boxes FAO 97
Distinguished Name
about INT 131, INT 133
AREA LDAP configuration INT 137
defining filters for INT 363
distributed computing environments CPT 19
distributed deletes
about DSO 20
example DSO 88
distributed fields
about DSO 22
adding to forms DSO 53
advanced DSO 24
archiving forms with DSO 25
basic DSO 22
Current Form DSO 24
Current Server DSO 24
deleting DSO 54
Duplicate Request ID Action DSO 24
Enforce Pattern Matching DSO 25
example of adding DSO 81
Master Index
distributed fields (continued)
From Form DSO 23
From Mapping DSO 23
From Pool DSO 23
From Request ID DSO 23
From Server DSO 23
full DSO 23
Mapping History DSO 24
Master Flag DSO 23
Matching Qualification DSO 25
Max Time to Retry DSO 25
overwriting basic DSO 106
Require Required Fields DSO 25
To Form DSO 24
To Mapping DSO 23
To Request ID DSO 23
To Server DSO 24
Transfer Mode DSO 24
Transfer Status DSO 22
Update Status DSO 23
When to Update DSO 24
distributed mapping
about DSO 20
broadcasting DSO 101
copying DSO 64
creating DSO 55
creating automatic DSO 60
creating custom DSO 61
default mapping DSO 56
deleting DSO 64
editor DSO 56, DSO 60
example of creating DSO 81
form DSO 20, DSO 31
modifying DSO 63
overriding per request DSO 25
selecting DSO 62
setting cache refresh interval DSO 46
Distributed Mapping editor
about DSO 20, DSO 30, IAD 58
Allow Any Server in Server Group field DSO 56
Basic panel DSO 56
Default Mapping field DSO 56
Duplicate Request ID Action field DSO 58
Enforce Pattern Matching field DSO 58
Form Name field DSO 56, DSO 57
Match by Request ID field DSO 59
Matching Qualification field DSO 59
Require Required Fields field DSO 58
Retries field DSO 59
Return panel DSO 60
Server Name field DSO 56, DSO 57
State field DSO 56
Distributed Mapping editor (continued)

Transfer Mode field DSO 57
Transfer panel DSO 60
When to Update field DSO 57
Distributed Mapping form DSO 20, DSO 31,
FAO 352
distributed operations
about DSO 15
broadcast DSO 92
chained DSO 92
components DSO 20
creating workflow for DSO 69
deletes DSO 20
examples DSO 79
managing pending DSO 72
returns DSO 19
setting up DSO 52
transfers DSO 15
updates DSO 17
Distributed Pending Errors form DSO 31, DSO 75,
FAO 352
Distributed Pending form DSO 31, DSO 72, FAO 352
Distributed Pool editor
about DSO 26, DSO 30, IAD 58
Basic panel DSO 65
Default Pool field DSO 65
Interval (mins) field DSO 66
Polling field DSO 66
State field DSO 65
Distributed Pool form DSO 26, DSO 31, FAO 352
distributed pools
about DSO 26
broadcasting DSO 101
copying DSO 67
creating DSO 65
default DSO 26
default polling DSO 69
deleting DSO 68
editor DSO 65
log file for custom DSO 39
log file for default DSO 39
modifying DSO 67
nonpolling DSO 68
polling DSO 68
setting polling intervals DSO 68
working with DSO 65
distributed returns
about DSO 19
controlling chained DSO 96
example DSO 86
Distributed Server Administration
program DSO 106
Master Index
33
Distributed Server Option. See DSO
Distributed Server user DSO 31
distributed transfers
about DSO 15
example of broadcast DSO 100
example of chained DSO 93, DSO 99
example of typical DSO 80
setting up broadcast DSO 99
setting up chained DSO 92
setting up typical DSO 52
types DSO 17
distributed updates
about DSO 17
controlling chained DSO 97
example DSO 85
divide operator WO 182
DLLs, required API 36
documentation, AR System AP 12, API 16, CF 12,
CPT 7, DB 7, DSO 10, EE 9, ERR 8, FAO 15, FB 10,
IAD 7, INS 10, INT 13, MT 9, OT 10, WO 9
documentation, help with error messages ERR 15
documents
AR System INT 269
complex hierarchical, web services INT 310
complex, filter flow INT 313
simple, web services INT 308
web services and style INT 65
DoExecMacro DDE topic INT 263
driver program
running Flashboards FB 79
scripts API 494
using API 489
using from the command line API 491
drop-down list fields FAO 130
DSN (data source name) MT 117
DSO
about CPT 19, CPT 56, DSO 14
actions WO 70
balancing loads DSO 39
configuration file options CF 339
Delete actions DSO 71
forms FAO 352
host name DSO 37
license DSO 30
local server password CF 133
log file CF 146
remote server password CF 133
reserved fields FAO 344
Return actions DSO 70
server log file DSO 39
server backup polling intervals DSO 45
34
DSO (continued)
server polling intervals DSO 44
server, configuring DSO 30
tab DSO 47
Transfer actions DSO 69
user DSO 31
DSO Distributed Mapping form DSO 20, DSO 31
DSO Distributed Pending Errors form DSO 31,
DSO 75
DSO Distributed Pending form DSO 31, DSO 72
DSO Distributed Pool form DSO 31
DSO Server tab DSO 32, DSO 33, DSO 34
DSOMappingFromXML function API 533
DSOMappingToXML function API 562
DSOPoolFromXML function API 536
DSOPoolToXML function API 565
Duplicate Entry ID Action field FAO 345
Duplicate Request ID Action field DSO 24, DSO 58
duplicate request IDs
handling DSO 27
overwriting all fields DSO 38
preventing DSO 27
dynamic data exchange. See DDE
dynamic
group fields FAO 36
qualifications, Flashboards FB 66, FB 67
search menus FAO 242
tables FAO 224
dynamic groups
about CPT 49, FAO 21, FAO 23
example FAO 41
dynamic joins
about API 592
access control fields and API 595
aliases API 595
examples API 596
full text search (FTS) and API 595
SQL generated by API 599
dynamically assigning templates to outgoing
mail EE 60
E
Eclipse
application, BMC Remedy Developer
Studio IAD 24
integration FAQ IAD 80
perspectives IAD 64
Edit Navigation Items field property FAO 366
Editor perspective IAD 68
Master Index
editors
application IAD 57
area IAD 25
closing IAD 49
Distributed Mapping DSO 20, DSO 30, DSO 56,
DSO 60, IAD 58
Distributed Pool DSO 26, DSO 30,
DSO 65, IAD 58
flashboard IAD 58
form IAD 53
image IAD 58
perspectives and IAD 24
menu IAD 57
moving IAD 65
object IAD 44
packing list IAD 57
related tabs IAD 49
workflow IAD 55
education IAD 89
ehcache MT 29
else actions CPT 38, CPT 43, CPT 44, WO 50
email
See also Email Engine; mail; messages
accounts EE 15
creating localized templates FAO 459
line length CF 120
notifications CF 126
reserved field for address CF 56
Email Address field FAO 340
Email Association form EE 236
Email Attachment Join form EE 235
Email Attachments form EE 235
Email Engine
about EE 14
adjusting performance EE 179
AR System server and EE 177
architecture EE 17, EE 171
Configuration module EE 172
configuring for Modify actions EE 38
configuring SSL EE 41
configuring to reply with results EE 37
Creator module EE 172
debugging EE 175
Execution module EE 171
internal errors EE 174
Logging module EE 172
modifying configuration EE 179
Monitor module EE 171
Receiver module EE 171
Email Engine (continued)

Sender module EE 172
sending queries to EE 102
specifying heap size EE 193
stopping and starting INS 98
terminology EE 15
troubleshooting startup EE 194
upgrading EE 205, INS 66
Email Error Logs form EE 230
Email Failover Mail Server Configuration
form EE 224
Email Instruction Parameters form EE 236
Email Instructions form EE 236
Email Mailbox Configuration form EE 225
Email Messages form EE 232
email messages. See email; mail; messages
Email Security form EE 231
Email Templates form EE 228
Email User Instruction Templates form EE 229
EmailDaemon.properties file
adjusting email engine performance EE 179
updating EE 177
using EE 177
Enable Clear field property FAO 367
Enabled field property FAO 367
encoded characters MT 60
encoder utility for URLs MT 60
encoding URLs MT 59
ENCRYPT function WO 206
encrypting passwords INS 146
encryption
functions API 97
performance CPT 56
premium CPT 56
standard CPT 56
End Color field property FAO 367
Enforce Pattern Matching field DSO 25, DSO 58,
FAO 345
engines
JavaServer Pages CPT 17
JSP CPT 17
servlet CPT 17
entries
ARFieldValueStruct API 72
entry functions API 125
modifying API 71
retrieving as concatenated strings API 68
retrieving as field/value pairs API 69
retrieving from configuration form EE 40
retrieving lists of API 67
retrieving individual API 71
Master Index
35
entries (continued)
retrieving multiple API 73
returned by GetList CF 125
searching for to modify EE 127
entry IDs, passing API 73
Entry Mode field property FAO 368
entry points
active link workflow and guides FAO 309
administrators, using FAO 303
application designers, using FAO 303
application, creating FAO 310
AppSubset fields FAO 339
custom view labels FAO 308
example workflow to view subset of FAO 315
executing in HTML FAO 161
form, creating FAO 307
guides, using FAO 304
limiting number FAO 303
subsets, creating FAO 314
subsets, displaying FAO 136
using FAO 303
views, selecting FAO 307
entryList parameter
ARGetListEntry and API 68
ARGetListEntryWithFields and API 69
environments
AR System architecture CF 16
ARDATE variable FAO 462
ARDATEONLY variable FAO 462
ARTIMEONLY variable FAO 462
customizing CF 76, MT 44
distributed computing CPT 19
heterogeneous computing CPT 19
localizing FAO 458
mixed computing CPT 19
variables CF 30
web reporting MT 111
equal operator WO 182
error log files EE 172, OT 47, OT 78
Error log level DSO 42
error messages
about ERR 8
custom ERR 18
flashboard display FB 76
localizing CF 122
viewing incoming mail EE 132
viewing outgoing mail EE 82
Error Retry Option field DSO 48
36
errors
API EE 174
checking API 450
localizing date and time environment variables
FAO 464
handling in automation API 459
internal email engine EE 174
pending distributed operations and DSO 74
Errors tab
fields EE 235
outgoing mail EE 82
EscalationFromXML function API 538
escalations
about CPT 21, WO 15
action types WO 60
arescl.log WO 167
changing order of actions WO 53
CleanupAlertEvents CF 246
configuring AP 31
defining execution options, interval WO 34
defining execution options, time WO 33
deleting WO 53
designing OT 41
disabling CF 128
distributed operations and DSO 69
DSO action WO 70
escalation pool OT 53
execution options CPT 43, WO 32
execution order INT 84, WO 26, WO 31
functions API 125
Interval execution option WO 32
Log to File action WO 60, WO 73
logging activity WO 167
logging modes WO 167
modifying WO 53
Notify action WO 78
process time-out CF 157
queue CF 26
Run If qualifications in WO 38
Run If statements, impact of unqualified WO 45
Run Process action WO 104
structures for API 84
table DB 25, DB 29
Master Index
escalations (continued)
Time execution option WO 32
XML API call functions API 524
EscalationToXML function API 567
Event Details fields CF 196
Event execution option WO 27, WO 236
EVENTDATA keyword WO 185
events
approval AP 30
recorded in Server Events form CF 191
sending to Data Visualization fields WO 234
server CF 154
triggering workflow with CPT 37
EVENTSRCWINID keyword WO 185
EVENTTYPE keyword WO 185
EventViewer OT 77
examples
active link guide table loop WO 131
adding distributed fields DSO 81
animal tracking application CPT 59
application components at work CPT 22
AR System adaptability CPT 13
ardb.conf (ardb.cfg) file OT 34
BMC Remedy Data Import INT 224
broadcast distributed transfer DSO 100
chained distributed transfer DSO 93, DSO 99
configuring a distributed delete DSO 88
configuring a distributed return DSO 86
configuring a distributed transfer DSO 80
configuring a distributed update DSO 85
creating a filter for a DSO action DSO 84
creating a Set Fields action WO 55
creating an interactive active link guide WO 134
creating distributed mappings DSO 81
creating user instructions EE 162
creating workflow to modify requests EE 122
DDE integration with MS Excel INT 266
DDE integration with MS Word INT 269
DDE program and buffer INT 263
DDE requests, assigning values from INT 259
debugging OT 83
dynamic joins API 596
events, sending WO 237
export INT 214
filter processing WO 158
filter qualifications WO 46
guides, creating interactive WO 134
HTML result template EE 219
If and Else actions WO 51
import INT 214
improving appearance of outgoing mail EE 19
examples (continued)
login and logout URLs MT 62
modifying requests with workflow EE 121
Notify action WO 81
OLE automation active link action INT 249
outgoing mail EE 46
overwriting distributed fields DSO 107
recursive queries API 600, API 602
runmacro INT 218
server-side table field WO 139
service desk solution CPT 12
shared guides WO 126
shared workflow WO 22
style sheets applied MT 75
template variables EE 153
templates EE 211
using incoming mail to modify requests EE 112
using workflow to modify requests EE 121
value set queries API 604, API 606
web services
complex document, consuming INT 352
complex document, publishing INT 339
simple flat document, consuming INT 335
simple flat document, creating INT 330
exchange ratios, currency
about FAO 126
creating FAO 153
setting refresh intervals FAO 153
execution conditions
guides and WO 128
Window Open WO 155
Execution module EE 171
execution options
about workflow CPT 36, CPT 38, CPT 41
active link CPT 41, WO 25, WO 27, WO 29
After Modify WO 27
After Submit WO 27
Button/Menu Field CPT 41, WO 29
Collapse WO 29
Copy to New WO 27
defining WO 24
Delete WO 32
Display WO 27, WO 155
escalation CPT 43, WO 32
Event WO 27
event-triggered CPT 37
Expand WO 29
filter CPT 41, WO 31, WO 32, WO 155
Gain Focus CPT 41, WO 29
Get Entry WO 32
Hover CPT 41, WO 30
Interval WO 32
Master Index
37
execution options (continued)
Level Choice WO 30
Level Double Click or Return WO 30
Lose Focus CPT 41, WO 30
Menu Choice CPT 41, WO 30
Merge WO 32
Modify CPT 41, WO 28, WO 32
Return WO 30
Row Choice WO 30
Row Double Click or Return WO 31
Search WO 28
Service CPT 41, WO 32
Set Default WO 28
Submit CPT 41, WO 28, WO 32
Table Field Content Change WO 28
Table Refresh CPT 41, WO 31
Time WO 32
time-triggered CPT 37
Un-Display WO 28
user-controlled CPT 37, CPT 42
Window Closed WO 28
Window Loaded WO 29
Window Open CPT 41, WO 29
execution order
active link CPT 42
active link and filter INT 84, WO 26, WO 31,
WO 155
filter CPT 42
Exit Guide action
about WO 71
defining WO 71
filter guides and WO 137
guides and WO 128
Expand Box field property FAO 369
Expand execution option WO 29
explicit
parameters, in templates FAO 267
export file CF 310
exporting
add all related FAO 419
append definition file FAO 420
application IAD 63
attachments CF 267, MT 108
command-line options INT 212
data from web to file MT 109
data to file MT 108
definitions FAO 415
differences IAD 78
email templates FAO 459
examples INT 214
38
exporting (continued)
files, appending FAO 420
Flashboards objects FB 21
form data with deployable applications FAO 428
licenses CF 38
localized view components FAO 446
object definitions FAO 415
objects API 112
objects (CLI) INT 214
overwriting definition files FAO 420
packing list IAD 64
source data CF 266
templates EE 124, EE 140
templates with attachments EE 161
views FAO 459
working list IAD 61
expression editor
about WO 38
expressions. See qualifications
extending
AR System CPT 55
views WO 98
EXTERNAL () operator WO 181
external
data manipulation functions API 129
data, working with CPT 18
files and style sheets MT 78
help files FAO 85
Informix databases DB 16
processes, running from AR System INT 226
references, defining API 112
external authentication (AREA)
about CF 19
RPC program number CF 138, CF 186
setting parameters CF 137
time-out CF 139
EXTERNAL keyword MT 107
F
failover mail servers
about EE 15
fallback mappings CF 275
FAQs
Eclipse integration IAD 80
limitation IAD 80
troubleshooting IAD 80
user interface IAD 79
fast queue CF 26
Master Index
FBImageServlet FB 79
Federal Information Processing Standards CPT 56
field access
Assignee access control FAO 35
Assignee Group access control FAO 35
dynamic group access control FAO 35
Submitter group access FAO 35
Field Access field property FAO 369
field data dictionary menus FAO 248
field descriptors
ARDATE FAO 462
date formats FAO 462
Field ID field property FAO 369
Field Name field property FAO 369
field object
about API 479
Disable method API 480
GetARDBProp method API 480
GetCurrencyPart method API 481
GetDiaryHistoryList method API 481
GetFieldColor method API 482
GetFieldFont method API 482
GetFieldLabel method API 482
IsDisabled method API 480
IsHidden method API 483
IsReadOnly method API 483
IsReadWrite method API 483
IsVisible method API 484
MakeReadWrite method API 484
MakeVisible method API 484
field permissions
about FAO 28
alert list FAO 31
attachment pool FAO 31
individual fields FAO 53
multiple fields FAO 55
panel FAO 31
results list FAO 31
table FAO 31
troubleshooting AP 262
field properties
about FAO 359
Active Link(s) FAO 359
Add Label FAO 359
Allow any user to submit FAO 359
Alternative Text FAO 359
Attach Name Label FAO 359
Attach Orphaned Items FAO 359
Attachment Fields FAO 359
Attachment Pool List FAO 359
Audit Log Key FAO 359
Audit Option FAO 360
field properties (continued)

Auto Complete FAO 360
Auto Complete Match By FAO 360
Auto Fit Columns FAO 207, FAO 360
Auto Refresh String FAO 211, FAO 360
Background Color FAO 207, FAO 360
Background Image FAO 207, FAO 360
Background Image Horizontal FAO 360
Background Image Vertical FAO 207, FAO 360
Background Mode FAO 361
Border FAO 361
Borderless FAO 361
Button Label FAO 361
Change History FAO 361
Column FAO 362
Column Width FAO 214, FAO 362
Currency Types FAO 362
Custom CSS Style FAO 362
Custom Properties FAO 362
Data Font FAO 362
Data Length FAO 362
Data Type FAO 363
Default Value FAO 363
Definition Name FAO 363
Delete Button FAO 211, FAO 363
Delete Label FAO 363
Depth Effect FAO 363
Deselect All FAO 211, FAO 363
Deselect Label FAO 364
Disable Change Flag FAO 364
Display as Flat Image FAO 364
Display As Text FAO 364
Display Label FAO 364
Display NULL value As FAO 207, FAO 364
Display Type FAO 208, FAO 214, FAO 365
Edit Navigation Items FAO 366
Enable Clear FAO 367
Enabled FAO 367
End Color FAO 367
Entry Mode FAO 368
Expand Box FAO 369
Field Access FAO 369
Field ID FAO 369
Field Name FAO 369
File Name Label FAO 369
File Size Label FAO 369
Fire workflow again on selected item FAO 369
Fixed Headers FAO 208, FAO 370
Form Name FAO 370
Header Background Color FAO 370
Header State FAO 370
Height FAO 370
Master Index
39
Help Text FAO 370
Horizontal Space FAO 208, FAO 370
ID FAO 371
Image FAO 371
Image Position FAO 371
Index for FTS FAO 371
Initial Currency Type FAO 371
Initial Page FAO 371
Initial Row Selection FAO 208, FAO 371
Initial Size FAO 372
Initial Value FAO 214, FAO 372
Input Length FAO 372
Label FAO 373
Label Align FAO 374
Label Font FAO 374
Label Justify FAO 374
Label Location FAO 374
Label/Text Color FAO 374
Last Changed By FAO 375
Last Changed Time FAO 375
Layout Style FAO 375
Line Color FAO 377
Literal FTS Index FAO 376
Localization Required FAO 377
Maintain Aspect Ratio FAO 377
Margin Bottom FAO 208, FAO 377
Margin Left FAO 208, FAO 377
Margin Right FAO 208, FAO 377
Margin Top FAO 208, FAO 377
Max Rows FAO 208, FAO 378
Max Size FAO 378
Maximum FAO 378
Maximum Size FAO 378
Menu Name FAO 378
Menu Style FAO 378
Minimum FAO 379
Minimum Size FAO 379
Module Type FAO 379
Name FAO 215, FAO 379
Navigation Initial State FAO 379
New Description FAO 380
Next Label FAO 208, FAO 380
Number of Entries Returned FAO 211, FAO 380
Orientation FAO 380
Owner FAO 380
Panel Border Color FAO 208, FAO 361, FAO 380
Panel Border Thickness FAO 209, FAO 361,
FAO 380
Panel Height FAO 209, FAO 380
Panel State FAO 380
Panel Width FAO 209, FAO 380
40

Panels FAO 380
Pattern FAO 381
Permissions FAO 381
Precision FAO 381
Preferences FAO 212, FAO 382
Previous Label FAO 209, FAO 382
QBE Match FAO 383
Read Button FAO 212, FAO 383
Refresh Button FAO 212, FAO 384
Refresh on Entry Change FAO 209, FAO 384
Refresh Row Selection FAO 209, FAO 384
Remote/Local Fields FAO 384
Report Button FAO 212, FAO 384
Results Color FAO 384
Rounded Corners FAO 384
Row Header FAO 212, FAO 384
Row Selection FAO 210, FAO 384
Rows FAO 385
Save Label FAO 385
Scale Image To Fit FAO 385
Scroll Bar FAO 385
Select All FAO 212, FAO 385
Select Column Label FAO 212, FAO 385
Select item on click FAO 385
Selections FAO 385
Server FAO 385
Shared Fields FAO 385
Size of Chunk FAO 210, FAO 385
Sort FAO 385
Sort/Levels FAO 385
Splitter State FAO 386
Start Color FAO 386
Tab Order FAO 386
Table FAO 386
Table Drill Down FAO 210, FAO 386
Table Not Loaded String FAO 212, FAO 386
Tabless Borderless FAO 386
Text FAO 386
Text Align FAO 386
Text Style FAO 386
Thickness FAO 386
Tree/Table Property FAO 386
Unread FAO 212, FAO 386
URL Color FAO 387
Use Locale FAO 229, FAO 387
Vendor FAO 387
Vertical Space FAO 210, FAO 387
Views FAO 387
Visible FAO 215, FAO 387
Visible Columns FAO 210, FAO 387
Width FAO 387
Master Index
Wrap Text FAO 215, FAO 387
X FAO 388
Y FAO 388
FieldFromXML function API 540
FIELDHELP keyword WO 185
FIELDID keyword WO 185
FIELDLABEL keyword WO 185
fieldMap parameter API 66
FIELDNAME keyword WO 186
fields
See also core fields; distributed fields; field access;
field permissions; field properties
about CPT 26
adding to forms DB 37
adding to join forms FAO 187
advanced data FAO 30
advanced search bar and MT 135
aligning FAO 300
application list CPT 30, FAO 135
application list, creating FAO 160
ARFieldValueList API 72
ARJoinMappingStruct API 67
attachment CPT 30
attachment pool, creating FAO 156
bounding box size MT 87
button CPT 30, FAO 138
button, creating FAO 164
changing characteristics in an active link WO 62
changing existing value CF 309
changing length CF 308CF 309, DB 38
character CPT 32, FAO 122
character search styles MT 131
check box FAO 130
common characteristics CPT 30
control CPT 30
copying FAO 182
core CPT 31, FAO 332
CSS classes MT 79
currency FAO 125
currency, creating FAO 150
data CPT 26, CPT 29, FAO 122
data, creating FAO 146
data dictionary menus and FAO 248
data visualization CPT 30, FAO 135
data visualization, creating FAO 160
database names, identifying INT 192
database table DB 27
database table columns and CPT 27
date FAO 124
date/time FAO 124
fields (continued)
DB2 database limits DB 13
debugging OT 81
decimal FAO 129
deleting FAO 184
deleting from database DB 38
descriptors, combining (UNIX) FAO 462
designing OT 43
diary FAO 123
disabling FAO 184
display-only CPT 29
drop-down list FAO 130
Event Details CF 196
finding in forms FAO 185
form action FAO 346, MT 50
form views and FAO 298
forms with none FAO 280
FTS, defining for CF 301
functions API 126
global FAO 180
grid alignment FAO 293
Group form FAO 44
GUIDs FAO 149
horizontal navigation FAO 136
HTML menus EE 151
HTML text EE 150
IDs, searching for IAD 34
including in notifications EE 53
including/excluding in form views FAO 289
indexing CF 294, CF 301, OT 36
inetorgperson form INT 364
Informix database limits DB 15
integer FAO 129
join form views DB 27
join forms and FAO 102, FAO 186, FAO 187
label styles CPT 31
labels, localizing FAO 446, FAO 447
limits, defining API 61
localizing FAO 446, FAO 447
localizing selection FAO 447
managing FAO 182
mapping to values WO 54
menu items CPT 30
Microsoft SQL database limits DB 16
modifying FAO 182
modifying in view and vendor forms INT 178
moving attachments FAO 158
names in workflow WO 53
navigation CPT 30
navigation, creating FAO 162
nonoperational FAO 184
Master Index
41
fields (continued)
panel CPT 30, FAO 138
panel holder, creating FAO 167
passing data in URL MT 61
placing on forms IAD 17
planning types to use FAO 146
preserving existing values CF 309
properties FAO 359
radio button FAO 130
real FAO 129
regular global FAO 181
regular global, creating FAO 181
removing from join forms FAO 188
Request ID and CF 306
reserved FAO 337
reserved for Server Events CF 190
resizing FAO 300
retrieval, specifying API 70
returned in results list pane FAO 115
Roles form FAO 48
search templates, creating EE 213
selection FAO 130, MT 139
selection, creating FAO 154
spacing FAO 290
specifying API 449
states FAO 335
status history MT 135
structure types and API 61
Sybase database limits DB 18
table CPT 29, DB 24, FAO 131
templates, using with FAO 268
time FAO 124
toolbar buttons CPT 30
trim CPT 30, FAO 143
trim, creating FAO 177
types CPT 29
types, reporting MT 105
values in workflow WO 53
values, assigning from function results WO 201
values, assigning from process results WO 211
values, setting with DDE request results INT 259
vertical navigation FAO 136
view CPT 30, FAO 134
view, creating FAO 159
widths and Unicode CF 392
window-scoped global FAO 181
window-scoped global, creating FAO 182
Fields in View dialog box FAO 290
Fields tab EE 53
FieldToXML function API 569
42
file locations
Approval Server INS 116
AR System INS 113, INS 115
clients INS 119
mid tier INS 118
file menus
about CPT 32
creating FAO 235
format FAO 237
File Name Label field property FAO 369
File Size Label field property FAO 369
files
See also log files
.css style sheets MT 78
.def FAO 414
.xml FAO 414
arescl.log WO 167
export, appending FAO 420
exporting data to MT 108
header API 28
include API 28
library API 29
login.jsp, localizing FAO 457
logout.jsp, localizing FAO 457
name (Log to File action) WO 73
report MT 91
style sheet location MT 76
files, configuration
ar CF 320
ar.conf (ar.cfg) CF 320
ardb.conf (ardb.cfg) CF 364
armonitor.conf (armonitor.cfg) CF 367
Fill layout FAO 140
filter actions. See actions
Filter API
assigning result value API 99
configuring RPC time-out CF 157
passing values from Set Fields window to plug-in
service WO 199
filter execution options. See execution options
filter guides
about WO 137
actions in WO 137
creating a server-side table loop WO 140
defining WO 120
properties WO 124
FILTER-ERRAPPENDMSG keyword WO 186
FILTER-ERRMSG keyword WO 186
FILTER-ERRNO keyword WO 185, WO 186
FilterFromXML function API 543
filtering object lists IAD 32
Master Index
filters
See also actions; execution options; filter guides
about CPT 21, WO 15
API calls and CPT 37
approval processes and AP 141
ARF plug-in API CF 19
creating for distributed operations DSO 69
debugging OT 82
defining execution options WO 31
deleting WO 53
designing OT 40
Distinguished Name, defining INT 363
DSO action WO 70
example of creating for DSO action DSO 84
execution options CPT 41, WO 31, WO 32
execution order CPT 42, FAO 107 INT 84,
WO 26, WO 31, WO 156
Exit Guide action WO 71
flow for complex documents INT 313
functions API 126
Goto action WO 72
guides CPT 38
how AR System processes WO 158
Log to File action WO 73
logging activity WO 167
logging modes WO 167
maximum CF 120
modifying WO 53
naming convention, phasing override WO 162
Notify action WO 78
overriding phasing WO 162
phase 1 actions WO 156
phases WO 156
phasing exceptions WO 161
phasing overrides WO 162
phasing overrides, naming convention WO 162
processing WO 155
processing example WO 158
releasing pending operations WO 163
filters (continued)
Run If qualifications in WO 38
structures for API 84
triggering Notify actions EE 123
troubleshooting notify EE 200
FilterToXML function API 572
FIPS CPT 56
firewalls
configuring mid tier through MT 14
configuring with AR System servers CF 182
running DSO source server behind DSO 35
Fixed Headers field property FAO 208, FAO 370
fixed licenses
about CF 48, CPT 53
deployable applications INT 292
fixed write licenses CF 143
flag fields FAO 411
Flashboards
See also parameters, flashboard
about FB 14
creating FB 21
cumulative server statistics and FB 72
data flow FB 17, FB 18
data not displayed FB 76
data points, configuring FB 82
definition interval MT 26
default format FB 41
display parameters FB 53, FB 60
display problems FB 76
displaying FB 47
drilling down MT 161
dynamic qualifications FB 66, FB 67
editor IAD 58
forms FAO 352
improving performance FB 78
mouse-over option FB 50
noncumulative server statistics and FB 71
parameter conventions FB 52
parameter escape characters FB 52
planning FB 20
runtime behavior FB 18
system requirements for installing FB 9
summary data FB 18
time parameters FB 66
types FB 14
variables, creating FB 26
Master Index
43
Flashboards (continued)
variables, deleting FB 30
variables, modifying FB 30
variables, row-level security FB 30
viewing MT 160
flat mapping, XML INT 324
floating licenses
about CF 49, CPT 53
information displayed CF 143
releasing CF 51
time limit CF 158
Floating Licenses field in Group form FAO 45
flowcharts, Approval Server and AP 32
flushing cache MT 26
font size
field bounding box size and MT 87
increasing MT 87
font styles, changing with style sheets MT 87
footer content, editing MT 48
Footer Template label EE 142, EE 148
footer templates
about EE 137
adding EE 222
forced parameterization, Microsoft SQL DB 17
form action fields
about FAO 346, MT 50
adding before locking forms FAO 435
adding to forms FAO 316
home pages FAO 307
form data dictionary menus FAO 248
Form label EE 142, EE 143
Form menu IAD 55, IAD 81
Form Name field DSO 56, DSO 57
Form Name field property FAO 370
form objects
about API 473
Close method API 474
GetField method API 474
GetFieldById method API 474
GetFieldList method API 475
GetFormName method API 475
GetServerName method API 476
GetVUIId method API 476
GiveFieldFocus method API 476, API 477
GiveFieldFocusById method API 477
Modify method API 478
Query method API 478
Submit method API 478
44
form permissions
multiple forms FAO 55
subadministrator FAO 58
form views
creating FAO 278
deleting FAO 283
modifying FAO 281
naming FAO 282
properties FAO 283
resizing FAO 282
Format label
about EE 142, EE 146
using EE 107, EE 110
formats
AR Export MT 108, MT 110
ARDATE errors FAO 464
ASCII MT 110
changing default FB 82
comma-separated values MT 110
CSV, reports MT 109
date/time in templates EE 154
default and image-based FB 41
label/value pairs EE 149
XML API 116, MT 108, MT 110
forms
See also form permissions; form views; individual
form names; join forms; special forms
about API 60, CPT 20, CPT 26
adding distributed fields to DSO 53
adding flashboards to FB 46
adding tables to FAO 205
administration AP 200
applications and CPT 33
archiving with distributed fields DSO 25
assignment, adding CF 254
associating with workflow WO 24
blank FAO 280
business time CF 209
consoles CPT 33
copying FAO 94
core fields FAO 332
creating FAO 92
customizing layout FAO 21
data CPT 27
data dictionary menus and FAO 248
data, exporting/importing with deployable
applications FAO 427
data, including when exporting
definitions FAO 428
database tables and CPT 27, DB 31
Master Index
forms (continued)
database DB 37
debugging OT 81
deleting FAO 95
deleting distributed fields from DSO 54
designing FAO 92
designing views OT 43
differences IAD 74
directory services, building INT 130
display-only CPT 27, FAO 91
editor IAD 53
entry points, creating FAO 307
excluding from application statistics OT 17,
OT 20
fields CPT 26
finding fields FAO 185
fonts IAD 82
functions API 126
hidden FAO 26, FAO 27
home pages CPT 30
including in applications FAO 74
including/excluding fields in views FAO 289
join CPT 27, FAO 90, FAO 100
licensing in deployable applications INT 294
localizing FAO 439, FAO 444
main CPT 33
mapping to object collections (LDAP) INT 130
max allowed on server CF 143
menus CPT 21
modifying FAO 94
multiple views FAO 272
naming FAO 93
performance tuning DB 37
preference CF 77
prefetching MT 33
primary CPT 33, FAO 83, WO 24
properties FAO 112
properties of archived FAO 394
querying multiple at runtime API 592
regular CPT 27, FAO 90
renaming AP 98, FAO 95
reporting MT 90
request IDs and CF 306
right-to-left format FAO 298
search field, adding CF 291
servers, maximum number CF 143
supporting CPT 33
toolbar IAD 55
types CPT 27, FAO 90
user AP 236
vendor CF 20, CPT 27, FAO 92, FAO 112
vendor, creating INT 130
forms (continued)
view CF 20, CPT 18, CPT 27, FAO 92, FAO 112
views CPT 20, CPT 29, FAO 272, OT 43
views, localizing FAO 440
workflow and AP 160
Forms properties, application FAO 80
Forms tab CF 251
form-style audits FAO 401
foundation products, AR System CPT 56
FreeAR
function API 428
header files API 28
FreeARXMLParsedStream function API 526
freeing allocated memory API 115
freeStruct parameter API 442
frequently asked questions. See FAQs
From Form field DSO 23, FAO 344
From Mapping field DSO 23, FAO 344
From Pool field DSO 23, FAO 345
From Request ID field DSO 23, FAO 344
From Server field DSO 23, FAO 345
FTS License Pool field, User form FAO 341
FTS. See Full Text Search
full distributed fields
about DSO 23
Current Form DSO 24
Current Server DSO 24
From Mapping DSO 23
To Form DSO 24
To Mapping DSO 23
To Request ID DSO 23
To Server DSO 24
Full Name field (user) CF 55
Full Text License Type field FAO 341
Full Text Search
accrue operator CF 282
accruing results CF 282
administering CF 293
capabilities CF 282
configuration options CF 297
criteria CF 284
defining fields CF 301
disk space and CF 302
dynamic joins and API 595
estimating index size CF 302
Ignore Words List CF 283, CF 293
indexes CF 284, CF 302
indexing fields CF 294, CF 302
indexing for attachments CF 295
Master Index
45
Full Text Search (continued)
installing on UNIX and Linux INS 140
installing on Windows INS 138
licenses CF 283
logging CF 299
method CF 284
multiple languages and attachment files CF 295
preparing to install INS 61
QBE settings CF 291
queue CF 26
results list, formatting CF 303
results, weighting CF 282
sorting records by weight CF 282
sorting requests by weight CF 282
time required to rebuild index CF 296
troubleshooting CF 299
upgrading FTS CF 300
using CF 284
weight, displaying CF 303
functional currencies FAO 126
functions
access control API 128
active link API 125
alert API 127
AR filter API plug-in API 520
AR System plug-in API API 496
ARDBC plug-in INT 117
ARDBC plug-in API API 505
AREA plug-in INT 115
AREA plug-in API API 500
ARF plug-in INT 122
assigning return values API 95
bulk entry API 128
character menus API 126
COLAVG WO 202
COLCOUNT WO 202
COLMAX WO 202
COLMIN WO 202
COLSUM WO 203
commas as decimal separators WO 201
containers API 125
CURRCONVERT WO 203
currency API 128
CURRSETDATE WO 203
CURRSETTYPE WO 204
CURRSETVALUE WO 204
DATE WO 204
DATEADD WO 204
DATEDIFF WO 205
DATENAME WO 205
DATENUM WO 205
DAY WO 205
46
functions (continued)
DECRYPT WO 205
ENCRYPT WO 206
entries API 125
escalation API 125
external data manipulation API 129
fields API 126
filters API 126
forms (schemas) API 126
HOUR WO 206
housekeeping API 128
HOVER WO 206
LEFT WO 206
LEFTC WO 206
LENGTH WO 206
LENGTHC WO 207
licensing API 128
LOWER WO 207
LPAD WO 207
LPADC WO 207
LTRIM WO 207
MAX WO 207
MIN WO 208
MINUTE WO 208
MONTH WO 208
object definition API 129
object manipulation API 124, API 524
REPLACE WO 208
RIGHT WO 208
RIGHTC WO 208
ROUND WO 208
RPAD WO 209
RPADC WO 209
RTRIM WO 209
schemas (forms) API 126
SECOND WO 209
server process API 129
STRSTR WO 209
STRSTRC WO 209
SUBSTR WO 209
SUBSTRC WO 210
support files API 127
TEMPLATE FAO 266, WO 210
text manipulation API 129
TIME WO 210
TRUNC WO 210
UPPER WO 201, WO 210
using in Set Fields action WO 201
VUI API 127
WEEKDAY WO 210
YEAR WO 210
Master Index
G
Gain Focus execution option CPT 41, WO 29
Get Agreement application
about AP 56
activating rules AP 129
AP-Sample2:Get Agreement form AP 57
AP-Sample2:Issue Detail Signat form AP 59
sample users AP 56
statistical decision-making rules in AP 127
three-way join form AP 59
Get Authority Regular rules
Completion stage and AP 87
creating AP 110
worksheet AP 181
Get Authority rules
about AP 77
creating AP 110
examples AP 111
using with Self Approval rules AP 79
versus Get Authority Self rules AP 79
worksheet AP 179
Get Authority Self rules
about AP 77
creating AP 110
using with Self Approval rules AP 79
versus Get Authority rules AP 79
worksheet AP 179
Get Entry execution option WO 32
Get Next Approver rules
about AP 80
approver list and AP 117
Level processes AP 116
multiple rules AP 117
Parent-Child processes AP 116
Rule-Based processes AP 116
worksheet AP 181
get operation type
complex documents INT 313
web services INT 301
GetActiveForm application object API 464
GetARDBProp field object API 480
GetCurrencyPart field object API 481
GetDiaryHistoryList field object API 481
GetField form object API 474
GetFieldById form object API 474
GetFieldColor field object API 482
GetFieldFont field object API 482
GetFieldLabel field object API 482
GetFieldList form object API 475
GetFormList application object API 464

GetFormName form object API 475
GetList CF 125
GetServerList application object API 465
GetServerName form object API 476
GetUser application object API 465
GetVUIId form object API 476
GiveFieldFocus form object API 476, API 477
GiveFieldFocusById form object API 477
global fields
about regular FAO 181
about window-scoped FAO 181
creating regular FAO 181
creating window-scoped FAO 182
global
information, protecting plug-in INT 103
parameter declarations EE 151
Global Logging Level debug option EE 175
Global Property Handlers debug option EE 175
glu command CF 50
Go to Guide Label action
about WO 71
defining WO 72
filter guides and WO 137
guides and WO 127
Goto action
about WO 72
greater than (or equal to) operators WO 182
grid
adjusting size FAO 293
aligning fields FAO 293
Group Category field FAO 45
Group form
fields FAO 44
using FAO 43
Group ID field FAO 44, FAO 340
group IDs, reserved by AR System FAO 21
Group List field CF 54, FAO 340
Group Name field FAO 44, FAO 340
Group Type field FAO 44, FAO 341
GROUPIDS keyword WO 186
groups
See also access control groups
access control CPT 48, FAO 20
Administrator FAO 21
Assignee FAO 22
Assignee Group FAO 22
changes CF 156
client logging OT 72
Master Index
47
groups (continued)
client-side logging CF 148
computed CF 55, CPT 49, FAO 23
creating FAO 46
Customize FAO 21
deleting FAO 47
DSO and server DSO 28
dynamic CPT 49, FAO 21, FAO 23
explicit CPT 49, FAO 21
implicit CPT 49, FAO 21
local applications and CPT 33
membership in access control CPT 50
modifying FAO 47
multiple assignee CF 129
permissions FAO 44, FAO 50
privileges API 138
Public FAO 21
regular CPT 49, FAO 23
server CPT 17
server group log file OT 61
Subadministrator FAO 22
Submitter FAO 22
viewing changes CF 194
GROUPS keyword WO 186
guest users CF 59, CF 127, FAO 32, FAO 53
GUID fields FAO 149
GUIDE keyword WO 128, WO 186
guide permissions
individual guides FAO 53
multiple guides FAO 55
guides
See also actions; guide permissions
about WO 118
active link CPT 38, WO 126
active link interaction WO 128
active link workflow and entry points FAO 309
adding help text WO 124
adding labels WO 122
Call Guide action WO 61
Change History property WO 125
controlling execution WO 127
creating WO 118, WO 134
defining WO 120
entry point FAO 304
exiting WO 71
filter CPT 38, WO 137
labels WO 71
logging activity OT 46
looping through server-side table fields WO 139
48
guides (continued)
looping through table fields WO 130
properties WO 124
shared WO 125, WO 126
using WO 133
using guide actions in WO 127
GUIDETEXT keyword WO 186
H
Handler Specific Properties debug option EE 175
hardware
performance and OT 25
platform, displaying CF 149
requirements for installing AR System INS 23
HARDWARE keyword INT 246, INT 256, WO 106,
WO 186, WO 212
HasDefaultSession application object API 466
Header Background Color field property FAO 370
header
content, editing MT 48
information MT 43
header files
arstruct.h API 72
include directory API 28
include files API 28
Header State field property FAO 370
Header Template label EE 142, EE 148
header templates
about EE 137
adding EE 222
using as banners EE 87
headless
environment and Flashboards FB 48
installation INS 50
heap, specifying size of email engine EE 193
Height field property FAO 370
help
applications FAO 84, FAO 85
error messages ERR 15
external files FAO 85
menus WO 148
text IAD 48, IAD 52
user MT 71
web application MT 71
help desk products CPT 57
Help Text field property FAO 370
hidden
locks FAO 430
lock type FAO 434
Master Index
hidden (continued)
pane banners FAO 285
sort levels FAO 193
hierarchical access control CPT 51
hierarchy of elements in style sheets MT 75
historical
data, retrieving FB 18
license usage CF 44
history, status FAO 335
holders. See panel holder fields
holiday time. See business time
Home directory INS 73
Home Page form
about FAO 302, FAO 305, FAO 353
action field, adding to FAO 316
default FAO 305
modifying FAO 311
opening forms and applications from MT 56
home pages CPT 30
about FAO 302
application list fields FAO 135
AppSubset field FAO 339
creating FAO 311
Default Home Form field CF 126
form action fields FAO 316, MT 51
form action reserved field ID FAO 346
form for BMC Remedy User CF 98
form for mid tier CF 98
how BMC Remedy User appears FAO 317
how they appear in a browser FAO 319
mid tier, specifying server FAO 322
modifying FAO 311
navigation aids FAO 316
Object List, instead of FAO 302
opening forms from MT 56
preferences, configuring FAO 317
Run Process commands WO 229
Run Process return FAO 317
server MT 21
server, user preferences with FAO 321
server for BMC Remedy User CF 98
server for mid tier CF 98
suppressing in BMC Remedy User FAO 323
URL FAO 306, MT 56
User Preferences form, specifying in FAO 321
using FAO 305
HOMEURL keyword WO 186
horizontal lines. See trim fields
horizontal navigation fields CPT 30, FAO 136
Horizontal Space field property FAO 208, FAO 370
host ID, determining AR System server CF 35
host name
AR System server INS 55
specifying DSO DSO 37
HOUR function WO 206
housekeeping functions API 128
HOVER function
about WO 76, WO 206
tooltips and WO 76
Hover execution options CPT 41, WO 30
HTML
adding attachments to templates EE 158
checkbox buttons EE 151
content templates EE 68, EE 93
executing entry points in FAO 161
label/value pair format EE 150
mail status template EE 221
menu fields EE 151
radio buttons EE 150
result templates EE 89, EE 219
sending modify instructions EE 117
sending outgoing mail in EE 72
text fields EE 150
HTTP TRACE MT 43
https, accessing WSDL or web services over INT 68
I
ICOMField field object
about API 479
Disable method API 480
MakeReadWrite method API 484
ICOMField4 field object
GetARDBProp method API 480
GetCurrencyPart method API 481
GetDiaryHistoryList method API 481
GetFieldColor method API 482
GetFieldFont method API 482
GetFieldLabel method API 482
IsDisabled method API 480
IsHidden method API 483
IsReadOnly method API 483
IsReadWrite method API 483
IsVisible method API 484
ICOMFormWnd2 form object
about API 473
Close method API 474
GetField method API 474
GetFieldById method API 474
GetFieldList method API 475
GetFormName method API 475
GetServerName method API 476
Master Index

49
ICOMFormWnd2 form object (continued)
GetVUIId method API 476
GiveFieldFocus method API 476
GiveFieldFocusById method API 476
HasFieldFocus method API 477
HasFieldFocusById method API 477
Modify method API 478
Query method API 478
Submit method API 478
ICOMQueryResult object API 484
ICOMQueryResultSet object
about API 485
Item method API 485
icons in object list IAD 29
ID field property FAO 371
identification parameters for flashboards FB 64
IDs
custom FAO 154
group FAO 21
linear FAO 154
If actions CPT 38, CPT 43, CPT 44, WO 50
if any requests match, Push Fields WO 101
If Multiple Approvers field
ad hoc overrides and AP 93
ad hoc processes and AP 93
field values AP 100
if no requests match, Push Fields WO 100
Ignore Words List
rebuilding index CF 296
searches, using in CF 293
using CF 283
IIS, running with Tomcat INS 105, INS 108
image editor IAD 58
Image field property FAO 371
Image Position field property FAO 371
image-based format FB 41
ImageExtractor.jar CF 381
images
adding to button fields FAO 165
saving to disk FAO 83
IMAP4 protocol EE 14
impersonating users API 393
implicit access control groups CPT 49
implicit groups
about FAO 21
Request ID field FAO 36
row-level access FAO 34
implicit parameters in templates FAO 267
import/export commands
saving packing list as IAD 63
saving working list as IAD 61
50
importing
attachments CF 267, MT 108
command-line options INT 212
conflicting types, handling FAO 426
data CPT 16, INT 218
data to Unicode server CF 389
definitions FAO 415
differences IAD 78
examples INT 214
external XML schema INT 325
Flashboards objects FB 21
licenses CF 38
localized view components FAO 446
mapping and INT 219
mapping files, creating CF 275
object definitions FAO 425
objects API 112
objects (CLI) INT 215
procedure CF 278
replacing objects on destination server FAO 425
stopping an import CF 279
INBULKTRANSACTION keyword WO 187
incident management products CPT 57
include files, header files API 28
incoming mail
about EE 100
character sets EE 133
displaying advanced options EE 131
including attachments EE 111
including body in outgoing mail EE 96
including incoming attachments in outgoing
mail EE 97
including qualifications EE 105
keywords and EE 110
replying to mail with modify instructions EE 116
sending queries to email engine EE 102
sending with user instructions EE 162, EE 166
status information EE 132
storing EE 232
Submit action and EE 107
templates EE 136
using EE 101
using to modify requests EE 112
using variables in templates EE 130
viewing error messages EE 132
incoming mailboxes
about EE 16
advanced configuration EE 30
basic configuration EE 28
configuring EE 28
Master Index
incoming mailboxes (continued)
security EE 35
testing EE 32, EE 190
Index for FTS field property FAO 371
indexes
database tables DB 34
DBMS and OT 35
defining FAO 118
fields CF 301, OT 36
FTS size, estimating CF 302
full text search CF 284, CF 294
Ignore Words List CF 296
optimizing number of OT 37
rebuilding DB 35
time required to rebuild FTS CF 296
inetorgperson
form FAO 353
summary of fields in example INT 364
vendor form, example INT 360
infinite loops in chained distributed
transfers DSO 97
Info log level DSO 42
INFO logging level EE 174
Information Technology Infrastructure
Library CPT 12
Informix database
character string and diary field limits DB 15
data types DB 20
Direct SQL DB 16
field length DB 39
maximum database connections DB 15
modulo operator DB 15
rebuilding indexes DB 35
preparing to install INS 42
shared libraries DB 16
wildcards DB 15
inherit field help text FAO 110
Initial Currency Type field property FAO 371
Initial Page field property FAO 371
Initial Row Selection field property FAO 208,
FAO 371
Initial Size field property FAO 372
Initial Value field property FAO 214, FAO 372
initialization, cache CF 162
inner join forms FAO 103
Input Length field property FAO 372
input values, plug-in INT 103
in-row storage, Oracle database CF 137, CF 351

installation
directories INS 112
log files INS 144
roadmap INS 22
silent INS 121
troubleshooting and AP 262
installation requirements
components for mid tier INS 70
hardware INS 23
software INS 25
system INS 10
installation worksheets
all features INS 76
Assignment Engine INS 84
BMC Remedy Developer Studio INS 91
BMC Remedy Mid Tier INS 88
BMC Remedy User INS 90
Email Engine INS 85
Flashboards INS 87
installer, running INS 94
installing
databases DB 12
languages FAO 443
multiple instances INS 50
plug-in components INT 100
system requirements for BMC Remedy
Flashboards FB 9
Instance ID field FAO 343
instructions
about EE 16
about user EE 146, EE 162
creating user EE 165
failures EE 173
modify EE 38
replying to mail containing modify EE 116
results of user EE 166
sending modify in HTML EE 117
sending modify in plain text EE 114
sending modify to email engine EE 112
sending query to email engine EE 102
sending user in incoming mail EE 162, EE 166
storing administrator-defined EE 229
storing administrator-defined
parameters EE 236
Submit EE 107
user templates EE 139
user variables EE 167
integer fields FAO 129
Master Index
51
integration
about CPT 16, CPT 55, INT 17
AR System INT 19
AR System client INT 36
AR System server INT 36
areas for INT 18
asynchronous INT 18
benefits INT 18
C API INT 42
database INT 36
methods INT 38
Microsoft Excel with AR System INT 266
Microsoft Word with AR System INT 269
multiplatform issues INT 37
points, choosing INT 38
real-time INT 18
integration system vendors (ISVs), licensing
applications INT 291
interactive
guides, creating WO 134
messages WO 73
internet, accessing through proxy server INT 67
Internet Explorer and style sheet attributes FAO 313
Internet Message Access Protocol. See IMAP4
protocol
Interval execution option WO 32
Interval (mins) field DSO 66
intervals, setting
currency ration refresh FAO 153
distributed mapping cache refresh DSO 46
distributed pool polling DSO 68
DSO server backup polling DSO 45
DSO server polling DSO 44
form entry retrieval EE 40
table refresh FAO 229
ISAPI filter INS 108
IsDisabled field object API 480
IsHidden field object API 483
IsReadOnly field object API 483
IsReadWrite field object API 483
IsVisible field object API 484
ISVs. See integration system vendors
Item query result set object API 485
items
adding to selection fields FAO 154
clear menu FAO 251
names (DDE) INT 252
ITIL CPT 12
ITSM CPT 57
52
J
Java API
about API 22, CF 18, INT 50
architecture API 25
compared with C API API 22
exception handling INT 53
installed files INT 50
objects, cloning INT 53
online documentation INT 53
program model INT 52
reasons for choosing API 22
requirements API 23
Java data import utility INT 218
Java objects, serializing to file MT 27
Java plug-in
about INT 104
API, online documentation for INT 104
Java plug-in server CF 375
Java SDK, troubleshooting INS 107
JavaScript
limitations INT 233
Run Process action, running from INT 232
JavaServer Pages engines CPT 17
JavaToMimeMapping.properties file EE 83
join criteria FAO 110
join forms
adding fields FAO 187
auditing and FAO 409
creating FAO 109
criteria FAO 101, FAO 110, FAO 111
Crystal Reports and INT 194
designing OT 42
fields in FAO 102, FAO 186, FAO 187
filter execution order FAO 107
Join Wizard FAO 109
main data view DB 31
modifying FAO 111
modifying field properties FAO 187
outer joins FAO 103
primary form FAO 101, FAO 111
removing fields FAO 188
Request ID field in FAO 108
secondary forms FAO 101, FAO 111
self-joins FAO 105
Sybase databases and DB 19
transaction control FAO 108
understanding FAO 101
viewing field properties FAO 187
Master Index
Join Wizard FAO 109
joins
dynamic API 592
vendor form API 607
JRE, 32-bit INS 26
JSP engines
about CF 17, CPT 17
deciding which to use INS 69
JSP servlets CF 18
JVM memory allocation MT 28
K
Key label EE 143, EE 149
keyboard shortcuts MT 127
keys
creating security EE 35, EE 122
license CF 35
security configuration form EE 231
keywords
about CPT 45
APPLICATION WO 184
BROWSER WO 184
CLIENT-TYPE WO 184
CURRENTWINID WO 184
DATABASE WO 184
DATE WO 185
DDE INT 259
DEFAULT WO 185
EVENTDATA WO 185
EVENTSRCWINID WO 185
EVENTTYPE WO 185
EXTERNAL MT 107
FIELDHELP WO 185
FIELDID WO 185
FIELDLABEL WO 185
FIELDNAME WO 186
FILTER-ERRAPPENDMSG WO 186
FILTER-ERRMSG WO 186
FILTER-ERRNO WO 185, WO 186
GROUPIDS WO 186
GROUPS WO 186
GUIDE WO 128, WO 186
GUIDETEXT WO 186
HARDWARE INT 246, INT 256, WO 106,
WO 186, WO 212
HOMEURL WO 186
INBULKTRANSACTION WO 187
labels and EE 136, EE 142
LASTCOUNT WO 187
LASTID WO 187
LASTOPENEDWINID WO 187
keywords (continued)
list of WO 184
LOCALE WO 187
NULL WO 187
OPERATION WO 187, WO 190
OS WO 106, WO 187, WO 212
PROCESS WO 216
qualifications and WO 43
reports and MT 152
ROLES WO 188
SCHEMA WO 188
SCHEMA-ALIAS WO 188
SERVER WO 188
SERVERTIMESTAMP WO 188
specifying API 449
TCPPORT WO 188
TIME WO 189
TIMESTAMP WO 189
URL, to connect reports to engine MT 113
USER WO 189
using in Advanced Search Bar MT 136
using in submit instructions EE 110
VERSION WO 189
VUI WO 189
VUI-TYPE WO 189
WEEKDAY WO 189
knowledge management products CPT 16, CPT 57
L
Label Align field property FAO 374
Label field property FAO 373
Label Font field property FAO 374
Label Justify field property FAO 374
Label Location field property FAO 374
Label/Text Color field property FAO 374
label/value pairs
basic format EE 149
HTML format EE 150
using in templates EE 142
XML format EE 150
labels
!ID! EE 143, EE 148
!Name! EE 143, EE 148
about EE 136
Action EE 142, EE 144
applications and FAO 79
Authentication EE 142, EE 144
customizing table FAO 211
field, styles CPT 31
Footer Template EE 142, EE 148
Form EE 142, EE 143
Master Index

53
labels (continued)
Format EE 107, EE 110, EE 142, EE 146
guides and WO 71
Header Template EE 142, EE 148
Key EE 143, EE 149
Language EE 142, EE 144
Login EE 142, EE 143
Password EE 142, EE 143
Qualification EE 142, EE 146
Query Action EE 212
Request ID EE 143, EE 149
Result Template EE 142, EE 147
RPC Number EE 142
RPC Port EE 144
Server EE 142, EE 143
Status Template EE 142, EE 147
TCP Port EE 142, EE 143
templates and EE 142
LANG
DB2 INS 38
Informix INS 42
Oracle INS 33
Sybase INS 35
Language label EE 142, EE 144
languages, selecting during installation FAO 443
Last Changed By field property FAO 375
Last Changed Time field property FAO 375
Last Modified By field CPT 31, FAO 333
LASTCOUNT keyword WO 187
LASTID keyword WO 187
LASTOPENEDWINID keyword WO 187
layout
Fill FAO 140
results pane FAO 285
users changing FAO 285
views FAO 285
XY FAO 140
Layout menu IAD 55, IAD 81
layouts
details pane FAO 285
object list IAD 31
results pane FAO 285
Layout Style field property FAO 208, FAO 375
LD_LIBRARY_PATH variable INS 51
LDAP
See also ARDBC LDAP plug-in; AREA LDAP
plug-in
certificate databases and INT 368
distinguished name INT 137
forms FAO 353
mapping data INT 130
object creation INT 132
54
LDAP (continued)
performance tips INT 134
Request ID field limitations INT 132
troubleshooting tips INT 134
URL standard INT 130
leaf nodes, tree view table FAO 192
LEFT function WO 206
LEFTC function WO 206
LENGTH function WO 206
LENGTHC function WO 207
lengths of character sets INS 130
less than (or equal to) operators WO 182
Level Choice execution option WO 30
Level Double Click or Return execution
option WO 30
Level processes
about AP 74
examples AP 139
requirements AP 75
levels
locked object FAO 430
lock FAO 430
log DSO 42, EE 174
tree view table FAO 192
libdb2.so INS 38
libraries
automation type API 457
files API 29
files, shared INT 158
native INT 158
shared DB 16
License Type field FAO 341
licenses
about AR System licensing CF 32
access control and CPT 53
adding to AR System servers CF 36
application INT 293, INT 296
charges for CF 34
current CF 50
current usage CF 42
deployable application INT 292
DSO DSO 30
exporting CF 38
fixed CF 48, CPT 53
fixed write CF 143
Flashboards FB 18
floating CF 49, CPT 53, FAO 45
floating write CF 143
forms FAO 353
full text search CF 283
functions API 128
Master Index
licenses (continued)
host ID for AR System server CF 35
importing CF 38
keys CF 35
limits CF 34
Manage User Licenses form CF 49
maximum number of forms CF 143
options for deployable applications INT 292
pools CF 49, CF 52, CPT 53
produse.exe CF 398
read CF 48, CPT 53
recording data in usage forms CF 46
registered users CF 50
releasing floating CF 51
releasing, mid tier MT 19
removing from AR System servers CF 37
ReportResult.csv file CF 40
restricted read CF 48, CF 55, CPT 53
reviewing usage CF 40
sample users AP 143
server group CF 33
submitter mode CF 143
tab in Server Information form CF 142
tracking server group usage CF 45
types CF 33, CF 48, CF 55, CF 143
usage forms CF 42
usage reports CF 40
user CF 49
verifying purchased CF 41
write FAO 32
Like ID field FAO 339
LIKE operator
about WO 180
square brackets MT 140
limitations
browser and CSS MT 74
cascading style sheets in browsers FAO 312
data point FB 82
FAQs IAD 80
license CF 34
report MT 115
Request ID field with LDAP INT 132
web services INT 91
WSDL, for consumption INT 94
XML schemas INT 91
limiting blocking actions OT 41
line
charts FB 15
items, web services INT 312
Line Color field property FAO 377
linear IDs FAO 154

lines. See trim fields
link information API 38
Linux, changing group ID values INS 108
list queue CF 26
list view tables
creating FAO 204
selecting requests FAO 198
listener, Oracle INS 34
lists
See also application list fields; list view tables
about API 44
application FAO 72
viewing web services INT 76
ListXMLObjects function API 548
Literal FTS Index field property FAO 376
literal search CF 288
load balancing
about OT 29
capacity assignment method CF 252
configuring DSO DSO 39
mid tier INS 102
Mid Tier Configuration Tool and MT 16
number assignment method CF 252
server events and CF 190
LoadForm application object API 466
local
applications CPT 33
parameter declarations EE 151
preferences CF 76, IAD 22
locale
about CF 99, CPT 33
setting display FAO 461
view selection and FAO 445
Locale field FAO 343, FAO 455, WO 113
LOCALE keyword WO 187
Localization Required field property FAO 377
localizing
about FAO 439
advanced tasks FAO 443
applications CPT 33
AR System Administration Console
settings FAO 458
BMC Remedy User preference settings FAO 460
client settings FAO 458
currency codes FAO 456
data languages FAO 438
date and time formats FAO 461
determining locale MT 68
display languages FAO 438
Master Index
55
localizing (continued)
email templates FAO 459
environment settings FAO 458
error messages CF 122
exporting views FAO 446
field labels FAO 447
forms and FAO 444
getting started FAO 439
importing views FAO 446
languages, selecting during install FAO 443
languages, supported FAO 443
login pages FAO 457
menus FAO 454
message catalogs ERR 14
messages FAO 448
mid tier FAO 457
notifications EE 64
process FAO 441
report definition files in ReportCreator
form MT 150
reports FAO 441
request aliases FAO 447
run macro actions (5.x) and reports MT 116
search menus FAO 455
selection fields FAO 447
tables FAO 229
user interfaces of form views FAO 446
view components manually FAO 447
view sizes FAO 459
view selection and FAO 445
views in a browser FAO 461
lock key FAO 434
lock levels, objects FAO 430
locked objects
about FAO 429
creating during export FAO 433
key FAO 434
levels FAO 430
modifying FAO 430
warning FAO 430
Log Errors to DSO Pending Errors Form
option DSO 49
log files
about AP 28
alert CF 145, OT 51
allowing space for CF 266
analyzing performance and OT 22
API CF 145, OT 27, OT 52
appending to existing CF 148, OT 48
arerror.log OT 47, OT 78
arescl.log WO 167
arforkd CF 146, OT 48, OT 51
56
log files (continued)

arlogdisplay utility OT 74
backup CF 148, MT 42
BMC Remedy Log Display tool OT 74
categories MT 41
client-side logging OT 72
combining OT 48, OT 72
configuring AP 26
custom distributed pool DSO 39
default distributed pool DSO 39
display tools OT 74
DSO CF 146, DSO 39
entries OT 50
escalation CF 145, OT 53, WO 167
filter CF 145, MT 41, OT 55
format MT 42, OT 50
information OT 77
install and uninstall INS 144
location DSO 39
log directory MT 41
log viewer MT 42
logging levels DSO 42, MT 42
mid tier MT 40, OT 75
mid tier profiling MT 42
plug-in CF 146, OT 60
real-time OT 74
renaming OT 47
server errors OT 47
server group CF 145, CF 178, OT 61
settings CF 146
size MT 41
SQL CF 145, CF 299, OT 62
Syslog OT 77
threads CF 145, OT 63
trace mode CF 143
types OT 47
user CF 145, OT 64
using AP 263
values for entries OT 50, OT 63
viewing MT 42, MT 43
Windows EventViewer OT 77
workflow OT 66
log forms CF 144, FAO 354
log information
active links OT 68
macros OT 67
Log to File action
about WO 73
arerror.log WO 73
defining WO 73
Master Index
Log-DSO-Field-Values configuration file
entry DSO 43
logging
activating in a browser OT 67
API OT 27
API errors EE 174
AR System activity API 488
archives FAO 396
aruser.log file API 500
BMC Remedy Log Display OT 74
buffering logged lines OT 49
client-side OT 72
client-side logging group OT 72
email engine problems EE 192
Email Error Logs form EE 230
enabling for logging group OT 73
errors EE 172
failed pending distributed operations DSO 75
form statistics OT 18
full text index CF 299
generating logs on Windows EE 188
guide OT 46
INFO level EE 174
instruction failures EE 173
internal email engine errors EE 174
levels DSO 42, EE 174
local application statistics OT 17
logging.properties file EE 15
matching qualification values DSO 44
mid tier OT 75
modes for workflow activity WO 167
per thread OT 48
server OT 47
server activity OT 77
SEVERE level EE 174
system status EE 172
transmission failures EE 173
workflow activity WO 167
logging in
as a different user CF 268, IAD 23
authentication alias CF 69
Authentication field CF 73
BMC Remedy Administrator CF 267, IAD 22
BMC Remedy Developer Studio IAD 22
customizing login page FAO 457, MT 64
differences IAD 72
flashboards parameters FB 65
information API 47
login.jsp, localizing FAO 457
unique user logins CF 73
logging in (continued)
URLs MT 62
User Name field CF 71
user prompt CF 125
web clients MT 62, MT 63
Logging module EE 172
logging out
customizing logout page FAO 457
URLs MT 62
web clients MT 62, MT 63
logging.properties file EE 15, EE 175
logical operators WO 180
Login application object API 467
Login dialog box, authentication alias CF 71
Login label EE 142, EE 143
Login Name field, User form CF 54, FAO 340
login.jsp MT 62
Login2 application object API 468
Login3 application object API 468
LoginServlet MT 62, MT 64
Logout application object API 469
logout.jsp MT 62
LogoutServlet MT 62, MT 64
log-style audits FAO 404
Long Group Name field FAO 44
loopback calls
avoiding deadlocks AP 264
private queues and AP 29
looping through table fields
active link guides WO 130
filter guides WO 139
loops, avoiding infinite DSO 97
Lose Focus execution option CPT 41, WO 30
LOWER function WO 207
LPAD function WO 207
LPADC function WO 207
LTRIM function WO 207
Lunch Scheduler
about AP 138
AP-Sample:Company form AP 139
AP-Sample:Lunch Scheduler form AP 139
AP-Sample:Lunch-Detail form AP 139
AP-Sample:Lunch-Detail-Signatu form AP 139
AP-Sample:Restaurant form AP 139
AP-Sample:Signature Authority form AP 69,
AP 140
defining signature limits AP 128
forms AP 139
Level process example AP 140
licensing users AP 143
Parent-Child process example AP 140
process functionality AP 142
Master Index
57
Lunch Scheduler (continued)
processes AP 139, AP 140
Rule-Based process example AP 141
users AP 143
M
macros
backward compatibility and MT 116
DDE programming INT 253, INT 262
executing through active link WO 102
log information OT 67
MS Office applications, examples INT 266
runmacro utility INT 215
third-party applications INT 262
mail
See also email; Email Engine; messages
creating localized templates FAO 459
creating submit EE 124
creating test EE 124
incoming EE 100
outgoing EE 46
receiving EE 14
sending EE 14
templates EE 136
mail servers
about EE 15
configuring multiple EE 21
mailboxes
See also incoming mailboxes, outgoing mailboxes
about EE 16, EE 23
changing configuration EE 198
configuring EE 23
incoming EE 16
outgoing EE 46
setting up UNIX EE 203
testing EE 32
UNIX INS 67
Main Application Level debug option EE 176
main data table
index DB 34
join form DB 31
main forms CPT 33
Maintain Aspect Ratio field property FAO 377
Maintenance Tool INS 143
makefiles API 38
MakeReadWrite field object API 484
MakeVisible field object API 484
MakeVisible form object API 477
58
malloc function API 115, API 117, API 118

Manage User Licenses Information form CF 49
mandatory preference server CF 78
MAPI protocol
about EE 15
changing after installation INS 99
fixing transport problems EE 197
generating logs on Windows EE 188
mail protocols INS 64
saving outgoing notifications EE 40
mapping
See also distributed mappings
attachments to email messages EE 235
chains DSO 98
creating files for import CF 275
data with BMC Remedy Data Import INT 219
fallback CF 275
fields, schemas API 66
file types for importing CF 266
LDAP data INT 130
loading CF 278
saved files CF 278
saving CF 277
using saved CF 278
web services data INT 63
Mapping History field FAO 344
Margin Bottom field property FAO 208, FAO 377
Margin Left field property FAO 208, FAO 377
Margin Right field property FAO 208, FAO 377
Margin Top field property FAO 208, FAO 377
Mark Pending Retry option DSO 49
Master Flag field DSO 23, FAO 344
Match by Request ID field DSO 59
Match IDs option DSO 60
Match Names option DSO 60
Matching Qualification field DSO 25, DSO 59,
FAO 345
match errors
displaying any (Push Fields) WO 101
displaying none (Push Fields) WO 100
matching qualifications
about DSO 27
logging values DSO 44
MAX function WO 207
Max Pending Records Per Query field DSO 49
Max Rows field property FAO 208, FAO 378
Max Size field property FAO 378
Max Time to Retry field DSO 25, FAO 345
maximum
connections per server in server pool MT 22
entries returned by GetList CF 125
Master Index
maximum (continued)
filters for an operation CF 120
forms allowed on server CF 143
line length in email CF 120
log-file size CF 148
stack of filters CF 120
Maximum field property FAO 378
Maximum Size field property FAO 378
Maximum Vendor Temp Tables field API 608
MBOX protocol EE 15, INS 64
membership, access control group CPT 50
memory
allocation, JVM MT 28
DBMS allocation OT 31
growth, increasing default (HP-UX) INS 97
managing plug-in INT 103
menu bars
enabling WO 148
hiding WO 148
items WO 145
Menu Choice execution option CPT 41, WO 30
menu items
active links WO 150
deleting WO 151
fields CPT 30
Menu Name field property FAO 378
Menu Style field property FAO 378
MenuFromXML function API 549
menus
about character field FAO 232
active link properties WO 147
active links WO 150
auto-completion FAO 252
change history FAO 254
character CPT 32
character, creating FAO 233
clear items FAO 251
copying FAO 255
file, creating FAO 235
data dictionary CPT 32
data dictionary, creating FAO 248
deleting FAO 255
differences IAD 77
editors IAD 57
fields, HTML EE 151
file CPT 32
Form IAD 55, IAD 81
help FAO 254, WO 148
Layout IAD 55, IAD 81
menus (continued)
localizing FAO 454
modifying FAO 254
refreshing FAO 251
search CPT 32
search, creating FAO 238
SQL CPT 32
SQL, creating FAO 244
Workflow IAD 57, IAD 81
MenuToXML function API 576
Merge execution option WO 32
Message action
about CPT 39, WO 73
defining WO 74
HOVER function WO 76
Prompt Bar and WO 78
tooltips and WO 75
Message Catalog form, AR System FAO 349
message catalogs
about ERR 13
localizing ERR 14
Message Information tab
fields EE 234
outgoing mail EE 82
Message tab EE 232
messages
See also error messages
AR System Error Messages form ERR 15
AR System Message Catalog form ERR 15
automatically localizing FAO 449
catalogs ERR 13
custom ERR 18
defining in notifications EE 56
help with ERR 15
localizing ERR 14, FAO 448
manually localizing FAO 449
mapping attachments to EE 235
note informational ERR 7
reporting ERR 12
reserved ranges of message numbers ERR 18
syslog daemon on UNIX ERR 12
terminology ERR 7
UNIX server error reporting ERR 12
user API 500
web services styles INT 65
Windows server error reporting ERR 13
Messages tab EE 55, EE 56, IAD 26, IAD 58
Messaging Application Programming Interface
protocol. See MAPI protocol
metadata forms FAO 354
Master Index
59
meter
charts FB 17
parameters for flashboards FB 65
methods
adding OLE INT 247
auto-assignment CF 252
deleting OLE INT 247
integration INT 38
Microsoft
See also Internet Explorer; Windows
.NET, WSDL file INT 66
Access, integration with AR System INT 195
browser limits in cascading style sheets FAO 312
Excel, integration with AR System INT 266
localizing date and time formats in
Windows FAO 463
Word, integration with AR System INT 269
Microsoft SQL Server database
case sensitivity DB 16
character diary field limits DB 16
character strings DB 16
data types DB 21
date/time formats DB 154
field lengths DB 39
parameterization and performance DB 17
pre-creating INS 32
preparing INS 31
reducing deadlocks DB 16
mid tier
See also BMC Remedy Mid Tier
administration password CF 132
AR System architecture and CPT 14
cache update times, changing FB 47
home page in browser FAO 319
localizing FAO 457
logging OT 75
Object List MT 65
patches INS 70
setting home page CF 98
specifying home page server FAO 322
style sheets in installation directory FAO 312
web-based alerts CF 246
Mid Tier Configuration Tool
accessing MT 15
alert system and CF 247
AR Server settings MT 22
cache settings MT 25
cache table MT 27
60
Mid Tier Configuration Tool (continued)

changing password MT 43
filtering log by user name MT 41
flushing cache MT 26
general settings MT 18
Home page server MT 21
limiting server connections OT 31
log categories MT 41
persistent cache MT 26
preference server MT 20
prefetch configuration MT 26
report settings MT 35
reporting working directory MT 36, MT 37
settings MT 16
using with a load balancer MT 16
viewing logs MT 40
web service settings MT 39
migrating
to new AR System version API 585
Migrator CPT 16, IAD 16
MIME types MT 16
MIN function WO 208
minimal setup INS 48
minimum configuration INS 16
Minimum field property FAO 379
Minimum Size field property FAO 379
MINUTE function WO 208
modes
administrator-only CF 127
Application FAO 81, FAO 82
authentication INS 31
authentication chaining INT 146, INT 147
cache CF 162
debug CF 143, WO 167
logging WO 167
server recording CF 122
submitter CF 60, CF 142, CF 143
trace, debugging log files CF 143
Modified Date field CPT 31, FAO 333
Modify action
about EE 145
configuring email engine for EE 38
Modify Email Workflow form EE 123
Modify execution option
about CPT 41
active link WO 28,
filter WO 32
Modify form object API 478
modify instructions
about EE 112
replying to mail containing EE 116
Master Index
modify instructions (continued)
sending in HTML EE 117
sending in plain text EE 114
modifying
all matching requests (Push Fields) WO 101
attachments in outgoing mail EE 76
fields FAO 182
fields in view and vendor forms INT 178
first matching request (Push Fields) WO 101
form views FAO 281
forms FAO 94
groups FAO 47
Home Page form FAO 311
home pages FAO 311
join forms FAO 111
locked objects FAO 430
requests with incoming mail EE 112
requests with workflow EE 121, EE 122
roles FAO 49
template attachments EE 160
Module Levels debug option EE 176
Module Type field property FAO 379
modules
Configuration EE 172
Creator EE 172
Execution EE 171
Logging EE 172
Monitor EE 171
Receiver EE 171
Sender EE 172
modulo operator
about WO 182
Informix database DB 15
Monitor module EE 171
MONTH function WO 208
More Information escalations AP 96, AP 174
More Information requests
about AP 43
Approval Status and AP 60
responding AP 44, AP 61
viewing AP 44
viewing responses AP 46, AP 62
viewing your submitted AP 46
Mozilla and style sheet attributes FAO 313
multiple
AR System and Flashboards servers FB 22
assign groups CF 129
multiple (continued)
form views FAO 272
forms, associating workflow with IAD 47
group names FAO 44
instances INS 50
objects, modifying help text IAD 48
objects, renaming IAD 46
objects, updating change histories IAD 48
pie charts in one flashboard FB 78
servers CF 150, CF 165
multiply operator WO 182
multi-tenancy
Assignee Group Permissions field AP 106
supporting AP 95
Multithreaded C API clients API 453
multithreaded servers
architecture CF 23
queues CF 24CF 27
RPC program numbers CF 25
threads CF 27, CF 29
multitiered
access control CPT 51
architecture CF 16
My Reports button MT 158
N
Name field property FAO 215, FAO 379
names
currency field FAO 128
Push Fields WO 101
naming
applications FAO 74
forms FAO 93
objects IAD 45
plug-ins INT 108
predefined searches FAO 287
server INS 55
views of forms FAO 282
native libraries INT 158
navigation
aids for home pages FAO 316
consoles and CPT 33
differences IAD 73
guides, creating WO 134
navigation fields
creating FAO 162
Navigation Initial State field property FAO 379
network, performance tuning OT 25
Master Index

61
New Description field property FAO 380
Next Approver stage
about AP 71
ad hoc next approvers AP 81
rules in AP 80
Next Label field property FAO 208, FAO 380
NextIDs, allocating blocks of OT 29
nillable attributes, web services INT 321
NLS_LANG and Unicode INS 127
nodes, tree view table FAO 192
nonoperational fields FAO 184
nonpolling
DSO servers DSO 44
nonroot installation
Email Engine (UNIX) INS 68
server (UNIX) INS 51
not equal operator WO 182
NOT
operations OT 38
operator WO 180
notifications
about EE 49
BMC Remedy Alert CF 245
configuring AP 30
creating AP 152
creating workflow for EE 50
defining messages in EE 56
defining subject line EE 53
defining templates in EE 58
deleting EE 65
displaying date/time values EE 64
displaying numeric values EE 64
email CF 126
including fields EE 53
localizing EE 64
Notify On options AP 154
numeric values in EE 64
outgoing mail and EE 48
ports CF 152
processing EE 14
replying to EE 125
saving outgoing EE 40
time-out CF 157
troubleshooting failures EE 200
troubleshooting notify filters EE 200
using with email EE 24
variables and EE 153
workflow-based AP 159
62
Notify action
about CF 245, CPT 39, WO 78
creating WO 79
defining WO 79
dynamic delivery method WO 83
email addresses and WO 80
email information WO 82
example WO 81
external delivery mechanism WO 84
fields, keywords, expressions and WO 80
notification mechanisms WO 79
overriding mailbox configuration for EE 56
runtime definitions WO 83
triggering with workflow EE 50, EE 123
user and group names and WO 80
notify filters
creating EE 123
Notify On options AP 154
NULL
keyword WO 187
values and relational algebra WO 190
values in AR System WO 190
values, tree view tables and FAO 199
Number of Entries Returned field property FAO 211,
FAO 380
O
Object ID field FAO 343
Object List
entry points in BMC Remedy User FAO 305
home page, replacing with FAO 302
mid tier MT 65
Object List View preferences IAD 30
object lists
columns IAD 30
filtering IAD 32
AR System Navigator IAD 28
layout IAD 31
opening IAD 29
panel IAD 31
sorting IAD 32
tab group IAD 25, IAD 29
Object Modification Log form FAO 356
object relationships
Analyzer and WO 170
BMC Remedy Developer Studio and CF 130
recording CF 130
Master Index
object reservation
enforcing CF 159
subadministrator access CF 160
Object Reservation form CF 160, FAO 356
object_search_admin forms FAO 352
object_search_details forms FAO 352
object_search_ref forms FAO 352
objects
See also object lists; object relationships; object
reservation
actions, server API 87
API functions API 523
attributes IAD 46
classes INT 132
creating IAD 44, INT 132
creating in an application IAD 45, IAD 63
definition functions API 129
definitions FAO 414
deleting IAD 46
directory service INT 130
editing IAD 49
editors IAD 44
exporting definitions FAO 415
finding IAD 27
finding related IAD 37
identifying uniquely INT 131
importing API 112
importing definitions FAO 425
including in applications FAO 74
lock levels FAO 430
manipulation functions API 124, API 524
modification definition files, saving CF 159
modification log, enabling CF 159
modifying IAD 45
naming IAD 45
objectclass attribute INT 132
properties, server API 84
properties, simple XML editing INT 319
property tags, server API 85
relationships, high-level API 45
renaming IAD 45
searching for IAD 33
ODBC
about INT 186
BMC Remedy User driver INT 186
clients, compatibility with INT 189
data sources, adding multiple INT 186
dialog boxes and FAO 98
driver configuration for Crystal Reports MT 118
ODBC (continued)
Microsoft Access and INT 195
Microsoft Excel and INT 196
mid tier driver INT 186
offset hours, using with business time CF 223
OLE
active links INT 246
methods, adding INT 247
OLE Automation action
example INT 249
open source cache manager MT 29
Open Window action
about CPT 40, WO 85
creating dialog boxes WO 86
defining WO 86, WO 88, WO 90, WO 93
dynamic data source WO 98
extension, for views WO 98
Modify or Display windows and WO 90
Report windows and WO 93
reporting MT 91, MT 106
Search or Submit windows and WO 88
using SAMPLE DATA WO 57, WO 98
View Extension preference WO 98
views in dialog boxes, selecting WO 99
window types WO 85
OpenAlertList application object API 469
OpenForm application object API 469, API 471
OpenGuide application object API 470
OpenSSL Project CPT 56
operands, defining for a relational operation API 58
operating systems
AR System server CPT 17
displaying CF 149
OPERATION keyword WO 187, WO 190
operations
preventing CF 127
types, web services INT 300
web services INT 63
operators
arithmetic WO 181
logical WO 180
precedence WO 183
Options panel, Distributed Mapping editor DSO 57
options.txt INS 121
OR operator WO 180
Master Index
63
Oracle database
AIX and INS 50
AR System and DB 18
CLOB storage CF 137, CF 351, DB 22
data types DB 21
field length DB 40
listener INS 34
performance of servers running on OT 26
preparing INS 33
searches and DB 18
order of precedence in styles MT 75
Orientation field property FAO 380
OS keyword WO 106, WO 187, WO 212
outer join forms FAO 103
outgoing mail
about EE 46
adding banners EE 87
adding templates EE 77
advanced options EE 76
appearance, improving EE 19, EE 84,
AR System Email Messages form and EE 69
character sets EE 83
creating workflow for EE 51
custom headers for SMTP EE 84
deleting attachments EE 76
determining message content EE 83
dynamically assigning templates to EE 60
error messages EE 82
HTML content templates EE 68, EE 93
HTML result templates EE 89
improving appearance EE 19, EE 84
including incoming attachments EE 97
including incoming body EE 96
modifying attachments EE 76
notifications EE 48, EE 49
replies EE 48
sending EE 69
sending in HTML EE 72
sending in plain text EE 70
status information EE 82
status templates EE 94
storing EE 232
templates EE 66, EE 136
using EE 48
XML content templates EE 67
XML result templates EE 91
64
outgoing mailboxes
about EE 16
advanced configuration EE 26
basic configuration EE 25
configuring EE 24
configuring security EE 37
specifying default EE 24
testing EE 32, EE 191
Outline tab
selecting items from IAD 26
overrides
global AP 53
performing AP 52
single signature AP 52
overriding
loop detection DSO 98
mappings per request DSO 25
predefined search styles MT 132
overwrite
export FAO 420
overwriting distributed fields DSO 106
Owner field property FAO 380
ownership chains
about DSO 16
deleting requests in DSO 96
P
packing lists
about FAO 325, FAO 326, IAD 61
creating FAO 326, IAD 62
defining FAO 325
deleting IAD 63
editor IAD 57
exporting IAD 64
modifying IAD 63
object list IAD 29
saving as import/export commands IAD 63
saving in XML FAO 329
pane banner visibility FAO 285
Panel Border Color field property FAO 208, FAO 380
Panel Border Thickness field property FAO 209,
FAO 380
panel fields
See also panel holder fields
permissions FAO 31
Panel Height field property FAO 209, FAO 380
Master Index
panel holder fields
about FAO 139
creating FAO 167
Panel State field property FAO 380
Panel Width field property FAO 209, FAO 380
panels
basic FAO 139
Basic, Distributed Mapping editor DSO 56
Basic, Distributed Pool editor DSO 65
object list IAD 31
Options, Distributed Mapping editor DSO 57
Return, Distributed Mapping editor DSO 59,
DSO 60
Transfer, Distributed Mapping editor DSO 59,
DSO 60
Panels field property FAO 380
parameterization, Microsoft SQL DB 17
Parameterized Get Next Approver rules
about AP 80
creating AP 119
examples AP 122
previews and AP 81, AP 162
versus Get Next Approver rules AP 81
worksheet AP 182
parameters
accessing forms and search results MT 59
changed API 586
declarations, global and local EE 151
including in saved searches MT 69
new API 586
specifying in URLs MT 58
supported in AR System MT 58
template FAO 267
parameters, flashboard
See also Flashboards
changing using workflow FB 51
conventions for FB 52
customizable type FB 56
display type FB 60
dynamic qualifications FB 67
escape characters FB 52
format FB 54
identification type FB 64
login type FB 65
meter type FB 65
modifiable FB 54
time related FB 66
parametric full text search CF 292
Parent-Child processes
about AP 73
examples AP 139
Parent-Child processes (continued)

requirements AP 74
Password field CF 54, FAO 340
Password label EE 142, EE 143
passwords
administering CF 131
aging in operating system validation CF 61
application service password CF 132
blank CF 61, CF 186
BMC Remedy Alert CF 246
changing CF 62, DB 152
changing mid tier configuration INS 107
character limit in Password field CF 54
configuring INS 107
Cross Ref Blank Password option CF 61
database CF 136
Demo CF 57, IAD 22
DSO local server CF 133
DSO remote server CF 133
encryption INS 146
forcing change CF 62
identifying invalid application service EE 194
length for operating system validation CF 61
length limit in Password field in User form CF 54
lockout periods for operating system CF 61
management fields CF 56
management policy CF 62
managing CF 56
Mid Tier Configuration Tool MT 16, MT 43
Password field in User form CF 54
plug-in server CF 132
qualifications for restrictions CF 67
requiring for approval AP 94
resetting FB 79
retries API 338, CF 348
security CF 54, CF 61
show field dynamically AP 161
user modification CF 58
validating CF 141
validating operating system CF 61
workflow server CF 133
path (DDE) INT 258
Pattern field property FAO 381
peak use and performance OT 24
pending items
deleting DSO 73
errors and DSO 74
logging failed DSO 75
managing DSO 72
removing DSO 73
Master Index
65
pending items (continued)
retrying DSO 74, DSO 75
viewing DSO 72
PERFORM-ACTION commands WO 227
PERFORM-ACTION-SEND-EVENT WO 234
performance encryption CPT 56
performance
improving INS 30
Microsoft SQL DB 17
performance tips
archiving data FAO 390
indexed fields, join criteria and FAO 102
LDAP INT 134
optimizing Set Field If qualifications WO 113
SQL searches WO 198
performance tuning
active links OT 40
API logging and OT 27
applications OT 29, OT 39
blocking actions OT 41
database OT 30, OT 33
DBMS memory OT 31
escalations OT 41
establishing goals OT 14
fields OT 43
filters OT 40
form views OT 43
forms DB 37
hardware considerations OT 25
indexes OT 35
join forms OT 42
log files OT 22
macros OT 40
memory configuration OT 25
multithreaded servers OT 26
network OT 25
process actions OT 42
QBE matches OT 38
request IDs, clustered index and CF 137
searches and OT 35, OT 37
servers OT 26
set fields actions OT 42
SQL menus OT 39
structural changes and OT 24
system analysis OT 14
system load OT 29
threads OT 26
troubleshooting OT 22
unqualified searches CF 127
user actions OT 29
workflow OT 39
66
permissions
See also access control groups; roles
active links FAO 33
Assignee Group FAO 22
Assignee group FAO 22
default FAO 50
differences IAD 72
forms FAO 53
group FAO 50
guides WO 124
individual FAO 50
information API 51
modifying IAD 48
multiple objects FAO 55
subadministrator FAO 55, FAO 57
Subadministrator group FAO 22
troubleshooting for flashboards FB 78
types CF 54
User form CF 59
verifying Windows account EE 199
Permissions field property FAO 381
persistent cache
about MT 27
serializing objects to a file MT 27
Tomcat configuration settings MT 28
perspectives
arranging tabs in IAD 64
Developer IAD 24
Editor IAD 68
opening IAD 69
operations IAD 69
resetting IAD 67
switching IAD 69
Perspective bar IAD 27
per-thread logging OT 48
pie charts
about FB 16
multiple in one flashboard FB 78
Placeholder Mode option DSO 49
plain text
sending outgoing mail in EE 70
platforms, 64-bit INS 26
plug-in API
installing INT 100
Java abstract classes INT 104
Java interfaces INT 104
Java online documentation INT 104
Plugin Loopback RPC Socket AP 26, AP 29
Master Index
plug-in server
armonitor and INS 97
configuring AP 26, INT 106
installing INT 100
loopback calls AP 264
preventing Approval Server startup INS 98
running INT 110
plug-ins
See also ARDBC plug-ins; AREA plug-ins; plug-in
server
aliases INT 109
AR Filter INT 99
AR Filter API data structures API 520
AR Filter API functions API 520
AR System API data structures API 496
AR System API functions API 496
AR System filter plug-in API CF 19
architecture API 26
ARDBC INT 98, INT 116
ARDBC API data structures API 505
ARDBC API functions
about API 505
CommitTransaction API 505
CreateEntry API 506
DeleteEntry API 507
GetEntry API 509
ARDBC API functions (continued)
GetEntryBLOB API 510
GetEntryStatistics API 511
GetListEntryWithFields API 513
GetListSchemas API 515
GetMultipleFields API 516
RollbackTransaction API 517
SetEntry API 518
ARDBC installation option INS 60
ARDBC LDAP INT 127
AREA INT 98, INT 114
AREA API data structures API 500
AREA API functions
about API 500
FreeCallback API 502
NeedToSyncCallback API 503
VerifyLoginCallback API 503
AREA installation option INS 60
AREA LDAP INT 135
AREA LDAP, configuring INT 142
AREA LDAP, configuring group search INT 140
AREA LDAP, configuring groups INT 142
AREA LDAP, mapping groups INT 141
AREA response data structures API 500
ARF INT 121
plug-ins (continued)
ARPlugin functions
CreateInstance API 496
DeleteInstance API 497
Event API 497
Identify API 498
Initialization API 498
SetProperties API 499
Termination API 500
arplugin server INT 110
conventions INT 103
creating INT 102
global information INT 103
input values INT 103
installation options INS 60
installing components INT 100
Java INT 104
memory INT 103
multithread safety INT 103
naming INT 108
port numbers INT 108
return values INT 103
server password CF 132
service INT 106, INT 110
polling
DSO servers DSO 44
setting distributed pool intervals DSO 68
setting DSO server backup intervals DSO 45
setting DSO server intervals DSO 44
Polling field DSO 66
Polling Interval field DSO 47
pools
See also distributed pools
attachment FAO 131
creating attachment FAO 156
escalation OT 53
license CF 49, CF 52, CPT 53
server connection MT 22, OT 31
POP3 protocol EE 14
port numbers
See also TCP port numbers
about INS 53
assigning CF 150, INS 54
plug-in server INT 108
portmapper. See AR System Portmapper
ports
notification CF 152
server CF 150
Master Index
67
Post Office Protocol. See POP3 protocol
post-installation procedures
Email Engine INS 98
Flashboards INS 100
stopping and starting Email Engine INS 98
upgrades INS 96
precedence
distributed mapping selection DSO 62
operator WO 183
order of in styles MT 75
Precision field property FAO 381
pre-created database
DB2 INS 40
SQL INS 32
Sybase INS 36
predefined
search styles, overriding MT 132
searches MT 144
web services INT 63
preference forms FAO 355
preference servers
about IAD 23
behavior CF 80
mandatory CF 78
preferences
See also AR System User Preference form
BMC Remedy Administrator IAD 81
BMC Remedy Data Import CF 269
centralized CF 77
DSN name (reporting) MT 117
forms CF 81, FAO 355
home pages, configuring FAO 317
local CF 76
object list view IAD 30
server CF 78, MT 20
synchronization CF 76, CF 77
user CF 76, CF 81, MT 44
views for the web MT 21
Windows clients CF 81
Preferences field property FAO 212, FAO 382
prefetchConfig.xml file MT 33, MT 35
prefetching forms MT 33
prefixes
assigning server to requests DSO 27
lengthening CF 316
shortening CF 313
68
pre-installation procedures
BMC Remedy Alert INS 73
Email Engine INS 64
Flashboards INS 68
non-root user issues INS 68
UNIX INS 50
premium encryption CPT 56
Prep Get Next Approver rules
about AP 80
creating AP 114
Get Next Approver rules and AP 80
worksheet AP 180
previews
Add-PGNA-Values command and AP 162
AP:Preview Data form AP 249
configuring AP 31, AP 92, AP 162
flowchart view AP 254
multiprocess preview AP 164, AP 249
options AP 92
Parameterized Get Next Approver rules AP 162
tabular view AP 256
Previous Label field property FAO 209, FAO 382
primary
allowable currency FAO 126
key DB 34
view in applications FAO 83
primary forms
about CPT 33, WO 24
joins and FAO 101, FAO 111
opening MT 57
print.c routines API 490
printing, disabling FAO 288
Private AR Server RPC Socket AP 26, AP 29
private queues
See also Plugin Loopback RPC Socket; Private
AR Server RPC Socket
about AP 264, CF 27
adding CF 184
supported operations CF 27
privileges
admingrpListList API 289, API 314
user API 140
problem management products CPT 57
Master Index
$PROCESS$
commands CF 224, WO 216
using WO 211
process actions, designing OT 42
process administrators
about AP 19
capabilities AP 23
configuring AP 24
creating AP 24
defining alternate approvers AP 51
performing overrides AP 52
prerequisites AP 24
responsibilities AP 23
process commands
about WO 216, WO 219
application commands WO 217, WO 219
case sensitivity WO 217
PERFORM-ACTION WO 217, WO 227
quotation marks and WO 217
syntax WO 217
types WO 217
workflow commands WO 217, WO 227
Process Done stage
about AP 72
rules in AP 88
PROCESS keyword
about WO 216
differences from Run Process action WO 216
when to use WO 216
process results
$PROCESS$ and WO 211
assigning values from WO 211
process status field AP 141
processes. See approval processes
Processes tab CF 251
processing
active links WO 154
filters WO 155
Product Catalog CPT 57
product support AP 3, API 3, CF 3, CPT 3, DB 3,
INT 3, MT 3, OT 3, WO 3
Production state field FAO 49, FAO 343
produse.exe CF 398
profiling, mid tier MT 42
program numbers, assigning RPC to source
server DSO 32
programs
ardist DSO 106
changes to existing API API 586
programs (continued)
design tips API 453
Distributed Server Administration DSO 106
Progress tab IAD 26
prompt bar
about FAO 285
Message action and WO 78
properties
archive forms FAO 394
form views FAO 283
forms FAO 112
indexing for FTS CF 302
join forms FAO 111
modifying IAD 51
Properties tab
about FAO 359, IAD 26, IAD 50
category layout IAD 50
layout IAD 50
single list layout IAD 50
sorting IAD 50
protocols
IMAP4 EE 14
Internet Message Access Protocol EE 14
MAPI EE 15
MBOX EE 15
Messaging Application Programming
Interface EE 15
POP3 EE 14
Post Office Protocol EE 14
Simple Mail Transfer Protocol EE 14
SMTP EE 14
proxy server
accessing internet through INT 67
configuring web services with INT 67
Java plug-in server and INT 67
mid tier and INS 102
Public access control group CPT 49
Public group FAO 21
publishing web services
about INT 69
simple flat documents INT 330
flow INT 76
pushing data to another form WO 99
Push Fields action
about API 99, API 451, CPT 40, WO 99
currency fields and FAO 127
defining WO 99
Master Index
69
Push Fields action (continued)
SAMPLE DATA WO 57, WO 102
Q
QBE Match field property FAO 383
QBE
searches, performance tuning OT 38
settings CF 290, CF 291
Qualification label EE 142, EE 146
qualifications
about CPT 44, WO 38
assigning field values WO 55
checking with Analyzer WO 170
conditional operators API 57
creating templates to search with EE 214
database values WO 45
determining If and Else actions WO 50
dynamic API 57
escalations WO 38, WO 45
expression editor WO 55
fields WO 41, WO 42
filter examples WO 46
formatting WO 41
including in incoming mail EE 105
keywords WO 43, WO 184
matching DSO DSO 27, DSO 44
nonnumeric values WO 42
NULL values WO 43
operators WO 180
optimizing performance WO 45
password restrictions CF 67
predefined searches FAO 287
quotation marks WO 42
relational operators API 57
reporting MT 153
representing API 54
shorthand syntax EE 106
status history WO 43
syntax WO 39
system performance, improving WO 44
transaction values WO 45
wildcards WO 183
workflow WO 38
qualifier parameter, entry retrieval and API 67
queries
See also searches
converter class MT 112
form objects API 478
Format label and EE 107
70
queries (continued)
limiting returned data EE 105
recursive API 599
result objects API 484
result set objects API 485
sending to email engine EE 102
value set API 604
Query action
about EE 145
creating content template with EE 216
Query Action label EE 212
query-by-example (QBE) searches CPT 18
queues
about CF 24
admin CF 25
alert CF 25
configuring threads CF 153
escalation CF 26
fast CF 26
list CF 26
private CF 27
server CF 150, CF 153
server statistics CF 122
quotation marks in process commands WO 217
R
radio buttons
about FAO 130
HTML EE 150
ranges of message numbers ERR 18
rates, currency exchange FAO 126
ratios, currency exchange FAO 126, FAO 153
Read Button field property FAO 212, FAO 383
read licenses
about CF 48, CF 55, CPT 53
read-only
lock FAO 430
lock type FAO 434
real fields FAO 129
real-time log files OT 74
rebuilding
FTS indexes CF 296
indexes DB 35
Receiver module EE 171
receiving mail EE 14
Record Object Relationships CF 130, WO 170
recording events CF 191
recording interval, statistics CF 122
records CPT 20, CPT 26
Master Index
recurrence
options CF 232
recursive queries
about API 599
examples API 600, API 602
Redirector and uninstallation INS 110
redo IAD 80
Refresh Button field property FAO 212, FAO 384
refresh intervals, setting currency ratio FAO 153
Refresh on Entry Change field property FAO 209,
FAO 384
Refresh Row Selection field property FAO 209,
FAO 384
refreshing
flashboards FB 50
menus FAO 251
tables FAO 229
tree view tables FAO 198
registered
licenses CF 50
users CF 53
users in BMC Remedy Alert CF 246
registering with portmapper CF 152, INS 53
registry settings CF 160
regular
forms CPT 27, FAO 90
global field FAO 181
groups CPT 49, FAO 23
related list IAD 59, IAD 60
related objects, finding IAD 37
relational algebra and NULL values WO 190
relational operators MT 132, MT 139
relationship types IAD 40
Relationships tab
columns IAD 39
history IAD 44
linking with editors IAD 38
refreshing IAD 44
relationship types IAD 40
sorting IAD 43
Remote Procedure Call (RPC). See RPC message style;
RPC program numbers
remote servers
configuring for DSO DSO 33
DSO password CF 133
Remote/Local Fields field property FAO 384
renaming
forms FAO 95
multiple objects IAD 46
renaming (continued)
objects IAD 45
views FAO 282
REPLACE function WO 208
replacing objects on destination server FAO 425
replies, creating HTML result template for EE 217
Reply with Entry field EE 37
Reply with Result field EE 37
replying to
mail containing modify instructions EE 116
notifications EE 125
Report Button field property FAO 212, FAO 384
Report form FAO 355, MT 104
report forms
about MT 90
Report FAO 355
ReportCreator FAO 355
ReportSelection FAO 355
ReportType FAO 355
ReportCreator form
about FAO 355, MT 102, MT 149
deleting definition files MT 105
keywords, using with web MT 152
localization MT 150
ReportQueryConverter Java interface for Crystal
Reports MT 112
ReportResult.csv file CF 40
reports
about MT 90
ARWebReportViewer MT 92
backward compatibility MT 116
buttons MT 148
configuring for DDE INT 259
configuring for mid tier MT 35
definition files MT 102, MT 149
deleting definition files MT 105
disabling FAO 288
embedded, saving to disk WO 95
files MT 91
forms FAO 355
keywords and MT 152
license usage CF 40
localization in ReportCreator form MT 150
localized FAO 441
localized with run macro actions (5.x) MT 116
logging in from Crystal Reports INT 189
macros MT 116
managing MT 155
messages by AR System clients ERR 12
My Reports button MT 158
Open Window active link action WO 93
optimal formatting MT 120
Master Index
71
reports (continued)
process for running MT 91, MT 148
qualifications MT 153
run macro actions FAO 459
running MT 154
running on web MT 105
saving embedded to disk WO 95
setting limits MT 115
statistics MT 153
table and results list fields MT 105
type (Open Window action) WO 95
web components MT 90
working directory MT 36, MT 37
ReportSelection form FAO 355, MT 156
ReportToFile form FAO 355
ReportType form FAO 355, MT 111
Request ID field
about CPT 31, FAO 332, FAO 334
changing length or prefix CF 308CF 309
changing value CF 309
clustered index and CF 137
identifying objects uniquely INT 131
implicit groups and FAO 36
join forms and FAO 108
LDAP limitations INT 132
number CF 306
preserving existing values CF 309
working with CF 306
Request ID label EE 143, EE 149
request IDs
changing next available CF 306
creating templates to search for EE 212
distributed environments and DSO 27
handling duplicates DSO 27
matching in source and target forms DSO 27
overwriting all fields DSO 38
preventing duplicates DSO 27
requesters AP 18
requests
about CPT 20
access control FAO 34, FAO 38, FAO 41
aliases, localizing FAO 447
AP:Show-Detail form AP 252
Assignee access FAO 35
Assignee Group access FAO 35
creating CPT 26, MT 125
creating workflow to modify EE 122
database table rows and CPT 27
dynamic group access FAO 35
example of modifying with workflow EE 121
match (Push Fields) WO 101
modifying MT 126
72
requests (continued)
no match (Push Fields) WO 100
ownership DSO 16
processing CF 28
reassigning AP 42
restarting threads CF 29
routing to appropriate queues CF 27
row-level access FAO 38
row-level access with dynamic groups FAO 41
sort order FAO 117
submitter access FAO 35
submitter mode CF 60, CF 143
users submitting FAO 32
using incoming mail to modify EE 112
viewing details AP 252
Require Required Fields field DSO 25, DSO 58,
FAO 345
reserved fields
about FAO 337
DSO FAO 344
form action FAO 346
Locale FAO 343
placeholders in definitions FAO 339
ranges FAO 338
Server Events CF 190
reserved
objects list IAD 59
port numbers INS 54
variables in templates EE 155
resizing
fields FAO 300
form views FAO 282
resource files MT 54
Resources Directory Structure MT 78
resources, template FAO 266
Restricted List check box FAO 79
restricted read licenses CF 48, CPT 53
restricting
access CF 389
number of records retrieved MT 120
Result Template label EE 142, EE 147
result templates
about EE 138
creating HTML for mail reply EE 217
using HTML with outgoing mail EE 89
using XML with outgoing mail EE 91
Results Color field property FAO 384
results list fields
permissions FAO 31
reporting and MT 105
Master Index
results list pane
about FAO 203
defining fields for FAO 115
fields FAO 115
layout FAO 285
separator FAO 116
results list tables CPT 29
about FAO 203
creating FAO 204
results list pane and FAO 203
results, replying with EE 37
Retries field DSO 59
retrieving
data from another application INT 230
summary data FB 18
retrying pending distributed operations DSO 74,
DSO 75
Return execution option WO 30
Return panel, Distributed Mapping editor DSO 59,
DSO 60
return values, plug-in INT 103
returns. See distributed returns
reusable workflow WO 20
RIGHT function WO 208
RIGHTC function WO 208
right-to-left format INT 168
right-to-left view FAO 298
roadmap, installation INS 22
Role ID field FAO 48, FAO 342
Role Name field FAO 48, FAO 342
roles
See also access control groups; permissions
about AP 18, AP 100, FAO 23
access control and CPT 50
creating FAO 49
defining AP 100
deleting FAO 49
deployable applications and CPT 33
modifying FAO 49
Roles form
about FAO 47, FAO 356
fields FAO 48
using FAO 47
ROLES keyword WO 188
ROUND function WO 208
Round Robin, assignment method CF 252
Row Choice execution option WO 30
Row Double Click or Return execution option WO 31
Row Header field property FAO 212, FAO 384
Row Selection field property FAO 210, FAO 384
row-level security FAO 34, FB 30
rows
colors, setting in tables FAO 217
selection, controlling WO 241
Rows field property FAO 385
RPAD function WO 209
RPADC function WO 209
RPC message style INT 65
RPC Number label EE 142, EE 144
RPC program numbers
AR RPC number CF 184
DSO DSO 32
external authentication server CF 138, CF 186
fixed CF 25
setting CF 151
RPC sockets AP 26
RPC timeout setting DSO 38
RTL format FAO 298
RTRIM function WO 209
RUG IAD 88
Rule-Based processes
about AP 76
examples AP 139
requirements AP 76
rules
about CF 259
Analyzer WO 170
assignment CF 259
CSS syntax MT 74
sequencing CF 261
SQL operation WO 198
Rules tab CF 251
Run If qualifications. See qualifications
Run Macro action
about WO 102
defining WO 103
Run Process action
about API 452, CPT 40, WO 104, WO 216
access control and WO 104
active link syntax WO 105
application commands WO 219
checking client environment WO 106
client and server processes and INT 226
command syntax WO 217
defining WO 104, WO 105
differences from Set Fields with
$PROCESS$ WO 216
filter phasing and WO 216
permissions WO 104
process commands WO 217
Master Index
73
Run Process action (continued)
retrieving data from another
application INT 230
running a process on the web INT 232
running JavaScript on a browser INT 232
sending events to Data Visualization
field WO 234
special commands WO 216
starting an external application INT 226
syntax guidelines WO 106
UNIX servers and WO 106
URLs, opening FAO 309
when to use WO 216
Windows servers and WO 106
workflow commands WO 227
workflow to return to home pages FAO 317
Run Process command
browsers and WO 104
performance WO 104
run process directory CF 121
run with form windows maximized
(applications) FAO 83
runmacro
action FAO 459
commands and options INT 215
DDE function INT 263
examples INT 218
options INT 216
RunMacro application object API 472
running
Flashboards server (UNIX) INS 100
the installer INS 94
Runtime Server Value. See SAMPLE DATA data
source
S
Sample application IAD 84
sample applications
Get Agreement AP 56
Lunch Scheduler AP 138
SAMPLE DATA data source
about WO 57
procedure WO 58
sample flashboards
creating FB 69
cumulative server statistics FB 72
non-cumulative server statistics FB 71
sample forms
Get Agreement AP 57
Lunch Scheduler AP 139
74
sample programs
automation API 460
driver API 22, API 489, API 491
sample users, approval authority AP 144
samples
SQL menus FAO 247
configurations INS 16
flashboards INS 100
Save Label field property FAO 385
scalability
AR System server CF 23
mid tier CF 23
Scale Image To Fit field property FAO 385
scheduling workdays CF 234
SCHEMA keyword WO 188
SCHEMA-ALIAS keyword WO 188
SchemaFromXML function API 550
schemas
about API 60
ARJoinSchema API 60
constructs not supported, XML INT 93
field values, assigning API 93
functions API 126
mapping fields API 66
XML INT 64
SchemaToXML function API 578
script, arsystem INS 96, INS 126
scripting, browser controls for MT 67
Scroll Bar field property FAO 385
SDK, troubleshooting INS 107
Search command IAD 33
Search execution option WO 28
search menus
about CPT 32
creating FAO 238
dynamic FAO 242
localizing FAO 455
Search Results tab IAD 26, IAD 37
searches
about CPT 18
accrue CF 287
arithmetic operator OT 38
creating CF 292, MT 143
criteria OT 35
database, Informix DB 15
database, Microsoft SQL DB 16
database, Oracle DB 18
database, Sybase DB 18
defined MT 69, MT 130
defining a search with parameters MT 70
deleting a search MT 146
Master Index
searches (continued)
finding by example MT 131
for computed groups CF 55
FTS CPT 56
full text search issues CF 292
full text search strategies CF 292
Ignore Words List and CF 293
literal CF 288
loading MT 145
managing saved MT 145
NOT operation OT 38
optimizing OT 35
parametric full text search CF 292
QBE OT 38
QBE settings and FTS CF 290
qualifying OT 37
query-by-example (QBE) CPT 18
recent MT 69, MT 130
running MT 130, MT 144
saved MT 69, MT 130
search types MT 69, MT 130
SQL menus and OT 39
styles in character fields MT 131
techniques and tips MT 131, MT 132
unqualified CF 127
wildcard OT 38
Word or Phrase CF 285
searching for
entries to modify EE 127
entries with qualifications EE 214
fields in forms FAO 185
fields with templates EE 213
request IDs with templates EE 212
SearchServer
installing on UNIX and Linux INS 140
installing on Windows INS 138
SECOND function WO 209
Section 508, identifying cell data in table
rows FAO 212
Secure Sockets Layer. See SSL
security
AR System INT 33
configuring email EE 34
creating keys EE 35, EE 122
databases WO 198
Demo password CF 57, IAD 22
Direct SQL actions WO 198
guest users CF 59
passwords CF 54, CF 61
requiring passwords to approve AP 94
settings CF 121
security (continued)
SQL commands WO 69
SQL menu database FAO 248
variable FB 30
Select All field property FAO 212, FAO 385
Select Column Label field property FAO 212,
FAO 385
Select item on click field property FAO 385
selection fields
about FAO 130
adding items FAO 154
creating FAO 154
custom item IDs FAO 154
linear item IDs FAO 154
localizing FAO 447
values MT 139
Selections field property FAO 385
selectors, CSS MT 74
Self Approval rules
about AP 77
creating AP 112
get authority rules and AP 78
Self Check stage and AP 71
worksheet AP 179
Self Check stage
about AP 71
rules in AP 77
self-joins FAO 105
Sender module EE 172
sending
incoming mail with user instructions EE 162
mail EE 14
modify instructions in HTML EE 117
modify instructions in plain text EE 114
outgoing mail EE 69
outgoing mail in HTML EE 72
outgoing mail in plain text EE 70
queries to email engine EE 102
user instructions in incoming mail EE 166
sending events
about WO 236
additional considerations WO 236
CURRENTWINID keyword WO 184
Event execution option WO 27
EVENTSRCWINID keyword WO 185
EVENTTYPE keyword WO 185
example procedure WO 237
LASTOPENEDWINID keyword WO 187
PERFORM-ACTION-SEND-EVENT
command WO 231
separator for results list pane FAO 116
Master Index
75
sequencing, rules CF 261
serialized data and Unicode INS 128
serializing objects to a file MT 27
server alias INS 55
server cache changes CF 156
server connection pools
about MT 22, OT 31
max connections per server MT 22
server events
alert client registration CF 156
archiving CF 156, FAO 396
server groups CF 156
server setting changes CF 156
settings CF 154
types CF 156
using in load-balanced environment CF 190
Server Events form
about CF 156, CF 189, CF 190, CF 196, FAO 356,
FAO 397, OT 77
automatic generation CF 190
creation CF 190
datatype values CF 202
event types CF 192
events that can be recorded CF 191
server setting changes CF 196
specifying CF 156
using CF 190
workflow and CF 205
Server field property FAO 385
server file locations (Windows) INS 113
server groups
about CF 167
check interval, setting CF 123, CF 171
configuration file options CF 358, CF 359
DSO and DSO 28
Flashboards and FB 21
group name, setting CF 123, CF 169
licensing CF 33
log file OT 61
log file, setting CF 145, CF 178
logging in Server Events form CF 178
operations CF 165
specifying a server as a member CF 128
tracking license usage CF 45
upgrading INS 58
server information
about CF 118
advanced CF 119
configuration CF 124
currency types CF 134
database CF 135
76
server information (continued)

EA tab CF 137
licenses CF 142
log files CF 143
password administration CF 131
platform CF 149
queues CF 150
registry settings CF 160
server events CF 154
server ports CF 150
timeouts CF 157
version control CF 158
Server Information form
about CF 118, DSO 47
configuring threads and OT 26
definition changes OT 24
SERVER keyword WO 188
Server label EE 142, EE 143
server list IAD 23
server managed object property tags API 86
Server Name field DSO 56, DSO 57
server objects
actions API 87
analyzing WO 174
creating IAD 44
creating in an application IAD 63
deleting IAD 46
editing IAD 49
finding IAD 27
finding related IAD 37
modifying IAD 45
naming IAD 45
properties API 84
property tags API 85
renaming IAD 45
searching for IAD 33
types API 84
Server Statistics form FAO 356, OT 15, OT 77
server utilities
arcache CF 376
arforkd CF 370
arlogdisplay OT 74
armonitor CF 370
arplugin CF 371
arreload CF 378
arserverd (arserver) CF 371
arsignal CF 380
arsystem CF 374
server-based workflow CPT 37
Master Index
serverds.exe DSO 30
servers
See also failover mail servers; mail servers;
performance tuning
adding to mid tier MT 24
alerts, configuring for CF 188
application licenses, applying INT 295
AR System CPT 17
AR System, architecture CF 18
architecture CF 23
AREA CF 185
arservdsd DSO 30
authentication MT 21
automation (OLE) INT 247
cache changes CF 156
configuring AR System for DSO DSO 30
configuring clients and CF 183
configuring for plug-ins CF 184
configuring target DSO 33
configuring threads CF 153
Data Visualization MT 17
database CF 20, CPT 18
database platforms CPT 18
DDE name INT 262
debugging OT 82
deleting from mid tier MT 25
differences IAD 73
directory CF 149
DSO DSO 30
DSO log file DSO 39
error log file OT 47
groups CPT 17
groups and DSO DSO 28
home pages MT 17, MT 21
home pages, specifying FAO 321, FAO 322
identifying AR System for email engine EE 177
information settings CF 118
language CF 126
license type CF 143
localizing FAO 458
logging server activity OT 77
maximum forms allowed CF 143
multiple CF 150, CF 165
multithreaded OT 26
name alias CF 150
nonpolling DSO 44
object changes CF 193
operating system platforms INS 26
operating systems for AR System CPT 17
plug-in INT 110, MT 20
polling DSO 44
ports CF 150
servers (continued)
preference CF 78, MT 20
prefixes, assigning to requests DSO 27
private CF 27
process functions API 129
processing concurrent requests CF 27
properties for mid tier MT 24
queue CF 24CF 27, CF 153
recording mode CF 122
replacing object during import FAO 425
report server CF 85
server group log file OT 61
server groups CF 167
serverds.exe DSO 30
standalone CF 181
statistics CF 122, OT 15
TCP/IP port CF 152
tier CPT 14
time zone CF 150
version CF 149
web CF 18
server-side table fields
creating a filter guide using WO 140
implementation WO 142
limitations WO 142
looping with a filter guide WO 139
SERVERTIMESTAMP keyword WO 188
Service action
about CPT 40, WO 107
defining WO 107
service desks
example solution CPT 12
products CPT 57
Service execution option CPT 41, WO 32
service-level management products CPT 57
service name (DDE) INT 252
service operation type (web services) INT 302
service request management products CPT 57
service, plug-in INT 110
ServletExec, disabling after upgrade INS 106
servlets
about CF 18, CF 23
engines CPT 17
LoginServlet MT 62, MT 64
LogoutServlet MT 62, MT 64
sessions
information API 47
timeouts MT 19
Set Default execution option WO 28
Master Index
77
Set Fields action
about API 92, API 451, CPT 40, WO 109
assigning values through
arithmetic operations WO 213
processes WO 211
requests to plug-in services WO 199
SQL statements WO 194
attachment pools and FAO 127, FAO 134
CURRENT SCREEN data source WO 111
CURRENT TRANSACTION data
source WO 111
data sources WO 109
defining WO 110, WO 111, WO 112
designing OT 42
Filter API plug-in server WO 199
filter phasing and WO 216
mapping fields to values WO 54, WO 55
SAMPLE DATA data source WO 114
SERVER data source WO 112
special considerations WO 115
using functions WO 201
using the $PROCESS$ keyword WO 216
set fields from web service filter, creating INT 83
set operation type
Set Refresh Interval FAO 229
Set to Defaults field FAO 339
setup, minimum versus custom INS 48
SEVERE logging level EE 174
SHARE:Application_Interface form FAO 349
SHARE:Application_Properties form FAO 349
Shared Fields field property FAO 385
shared
guides WO 126
libraries DB 16
library files INT 158
shared workflow
about WO 20
deployable applications warning WO 21
examples WO 22, WO 126
guides WO 125
Short Description field CPT 31, FAO 333, FAO 334
shortcuts
application FAO 85
creating FAO 82
keyboard MT 127
shorthand qualification syntax EE 106
show Close button in dialog box WO 87
Show Relationships command IAD 37
78
show only forms in application FAO 83

shutdown timeout, increasing in Tomcat MT 28
Signature Accumulator rules
about AP 83
creating AP 125
default statistical data and AP 125
Get Agreement functionality AP 127, AP 128
Level processes and AP 84
signature lines and AP 84
worksheet AP 182
signature authority
form AP 69
Lunch Scheduler sample application and AP 144
signatures
creating escalations AP 95, AP 175
creating lines AP 80
limits AP 128
silent installer INS 121
simple documents
flat, consuming (web services) INT 335
flat, publishing (web services) INT 330
Simple Mail Transfer Protocol. See SMTP protocol
Simple Network Management Protocol. See SNMP
simple XML editing
null, empty, or missing values, handling INT 321
object properties INT 319
Size of Chunk field property FAO 210, FAO 385
size
adjusting view FAO 459
font MT 87
SLM CPT 57
SMTP protocol
about EE 14
custom headers for outgoing mail EE 84
snapshot isolation, Microsoft SQL DB 16
SNMP
about INT 276
access control INT 281
agents INS 61
AR System processes monitored INT 277
armonitor configuration file INT 284, INT 286
arsnmp file INT 280
community-based directives INT 282
configuration INT 279
configuration files INT 279
directives INT 281, INT 282
Remedy MIB INT 278
Remedy SNMP Agent functions INT 277
snmpd file INT 285
Master Index
SNMP (continued)
starting Remedy SNMP Agent INT 286
stopping Remedy SNMP Agent INT 287
system information INT 281
trap configuration INT 284
traps INT 278
troubleshooting INT 287
user-based directives INT 282
versions supported INT 276
SOAP
encoding rules for web services INT 65
headers and authentication INT 86
web services INT 65
solutions CPT 57
Sort field property FAO 385
sort levels, hidden FAO 193
sort order
requests FAO 117
setting in tables FAO 215
Sort/Levels field property FAO 385
sorting
object lists IAD 32
records by weight CF 282
table columns FAO 215
sortList parameter, and sorting lists of entries API 71
source code, C API sample API 36
source control, import in place FAO 425
source data, exporting CF 266
Source Server field DSO 47
Spacing field property FAO 386
spacing, fields FAO 290
special forms
See also forms
about FAO 348
Add and Remove Licenses FAO 353
Alert Events FAO 351
Alert List FAO 351
Application Pending FAO 348
Application Statistics FAO 348
Application Statistics Configuration FAO 348
AR System Actor View FAO 357
AR System Administration Console FAO 349
AR System Administrator Preference FAO 355
AR System Application State FAO 349
AR System currency FAO 351
AR System Current License Usage FAO 353
AR System Historical License Usage FAO 354
AR System Licenses FAO 354
AR System Message Catalog FAO 349
AR System Object Relationships FAO 350
AR System Orchestrator Configuration FAO 350
AR System Resource Definitions FAO 350
special forms (continued)

AR System Searches Preference FAO 350
AR System Server Group Operation
Ranking FAO 350
AR System Tags FAO 354
AR System User Application Actor FAO 357
AR System User Central File FAO 355
AR System User Preference FAO 355
AR System Web Services Registry FAO 350
AR System Web Services Registry Pending
Delete FAO 350
ARDBC LDAP Configuration FAO 353
AREA LDAP Configuration FAO 353
Assignment Engine FAO 350
BMC Atrium Web Services Registry
integration FAO 350
business time FAO 351
Configuration ARDBC FAO 353
data visualization FAO 352
database search FAO 352
Distributed Mapping FAO 352
Distributed Pending FAO 352
Distributed Pending Errors FAO 352
Distributed Pool FAO 352
DSO FAO 352
flashboards FAO 352
Group FAO 352
Home Page FAO 305, FAO 353
inetorgperson FAO 353
LDAP FAO 353
licensing FAO 353
log forms FAO 354
metadata forms FAO 354
Object Modification Log FAO 356
Object Reservation FAO 356
object_search_admin FAO 352
object_search_details FAO 352
object_search_ref FAO 352
preference FAO 355
Report FAO 355
ReportCreator FAO 355
reporting FAO 355
ReportSelection FAO 355
ReportToFile FAO 355
ReportType FAO 355
Roles FAO 356
Server Events FAO 356
Server Statistics FAO 356
SHARE:Application_Interface FAO 349
SHARE:Application_Properties FAO 349
User form FAO 356
User Password Change FAO 356
Master Index
79
special forms (continued)
version control FAO 356
view selection FAO 357
Visualizer FAO 357
special groups FAO 21
special submit settings FAO 32
spreadsheets in AR System INT 266
SQL
ANSI standards WO 68, WO 194
ardb configuration file warning CF 364
clauses, appending OT 33
command (Direct SQL action) WO 69
CREATE statement OT 33
logging CF 299
menus OT 39
result column (set fields) WO 196
result values, assigning API 99
rules for operation WO 198
views DB 36
SQL commands
DB2 DB 48DB 75
Informix DB 75DB 102
Microsoft SQL Server DB 126DB 150
Oracle DB 102DB 125
Request ID field prefix, lengthening CF 316
Request ID field prefix, shortening CF 313
security WO 69
Sybase DB 126DB 150
SQL menus
about CPT 32
creating FAO 244
database security FAO 248
sample FAO 247
SQL Server. See Microsoft SQL Server database
SRM CPT 57
SSL
configuring for Email Engine EE 41, INS 64
stacked
area charts FB 16
bar charts FB 15
standalone server, Windows and AR System CF 181
Standard BMC Remedy Encryption CPT 56
standard view, preference MT 21
Start Color field property FAO 386
starting and stopping
AR System server, manually INS 96
Flashboards server, manually INS 100
starting armonitor utility CF 370
State field DSO 56, DSO 65
80
states
application property FAO 80
custom, creating FAO 78
workflow and FAO 77
statistical decision-making rules
See also Signature Accumulator rules; Statistical
Override rules
about AP 83
Statistical Override rules
about AP 83
actions AP 84
creating AP 126
default data and AP 85, AP 131
examples AP 127
Get Agreement functionality AP 128
process types and AP 84
worksheet AP 183
statistical processing FAO 129
statistics
application OT 17
excluding forms from application OT 17, OT 20
form OT 18
recording server CF 122
report MT 153
server OT 15
setting up for flashboards FB 70
status AP 39
HTML template EE 221
information, retrieving API 49
outgoing mail EE 82
system logs EE 172
Status bar IAD 27
Status field CPT 31, FAO 333, FAO 335
status history
about FAO 335, WO 43
fields MT 135
table CF 317, DB 32, DB 34
Status History field CPT 31, FAO 333
Status Template label EE 142, EE 147
status templates
about EE 138
outgoing mail EE 94
stems, word CF 290
storing
email messages EE 232
templates EE 157
STRSTR function WO 209
STRSTRC function WO 209
Master Index
structures
AR filter API plug-in API 520
AR System plug-in API API 496
ARActiveLinkActionList API 89
ARActiveLinkActionStruct API 91
ARArithOpAssignStruct API 95
ARArithOpStruct API 58
ARAssignFieldStruct API 94
ARAssignFilterApiStruct API 99
ARAssignSQLStruct API 99
ARAttachLimitsStruct API 63
ARAutomationStruct API 101
ARCharLimitsStruct API 63
ARCharMenuItemStruct structure API 105
ARCharMenuStruct API 105
ARColumnLimitsStruct API 63
ARCOMMethodParmStruct API 102
ARCOMMethodStruct API 101
ARCompoundSchema API 60
ARCOMValueStruct API 103
ARContainerInfoList API 106
ARControlStruct API 47
ARDBC plug-in API API 505
ARDDEStruct API 98
ARDecimalLimitsStruct API 63
ARDiaryLimitStruct API 63
ARDisplayInstanceList API 64
ARDisplayInstanceStruct API 64, API 65
AREA plug-in API API 500
AREAResponseStruct API 500
AREntryListFieldList API 70
AREntryListFieldStruct API 70
AREntryListFieldValueList API 69
AREntryListList API 68
AREntryListStruct API 68
ARExtReferenceStruct API 112
ARFieldAssignList API 92
ARFieldAssignStruct API 92
ARFieldLimitStruct API 61, API 62
ARFieldMappingStruct API 66, API 67
ARFieldValueList API 72
ARFieldValueOrArithStruct API 58
ARFieldValueStruct API 69, API 72
ARFilterActionList API 44, API 88
ARFunctionAssignStruct API 95
ARIntegerLimitsStruct API 62
ARJoinMappingStruct API 67
ARJoinSchema API 60
ARPermissionList API 51
ARPropList API 64
ARPropStruct API 64, API 84
structures (continued)
ARPushFieldsList API 99
ARQualifierStruct API 55, API 56
ARReferenceStruct API 108
ARSortList API 71
ARSortStruct API 71
ARStatHistoryValue API 59
ARStatusList API 49, API 50
ARStatusStruct API 49, API 51
ARStructItemList API 112
ARStructItemStruct API 112
ARTableLimitsStruct API 63
ARValueStruct API 52
ARVendorFieldStruct API 505
ARXMLOutputDoc API 526
help functions API 128
listing AR System API 526
Lists API 44
new API 587
style sheets. See cascading style sheets
Sub Administrator access control group CPT 49
Subadministrator group
access FAO 22
permissions FAO 55
subadministrators
access with object reservation CF 160
application permissions FAO 58
form permissions FAO 58
Submit action
about EE 145
creating content template with EE 216
sending instruction to email engine EE 107
Submit execution option
about CPT 41
active link WO 28
filter WO 32
Submit form object API 478
submitter
access FAO 22
mode option CF 143
special access mode CF 60
Submitter access control group CPT 49
Submitter field CPT 31, FAO 333, FAO 334
Submitter group
special group FAO 22
subsets
creating entry point FAO 314
displaying entry point FAO 136
SUBSTR function WO 209
SUBSTRC function WO 210
subtract operator WO 182
Master Index
81
support files
functions API 127
modifying MT 54
URLs MT 57
support, customer AP 3, API 3, CF 3, CPT 3, DB 3,
INT 3, MT 3, OT 3, WO 3
supporting forms CPT 33
Sybase database
AR System and DB 18
case sensitivity DB 19
character sets DB 19
character string DB 18
data types DB 23
diary field limits DB 18
field length DB 40
joins DB 19
pre-creating INS 36
preparing the environment INS 35
Request ID field and CF 307
SQL statement length limit DB 19
syntax
application commands with
business time commands CF 224
CSS rule MT 74
label/value pair EE 149
shorthand qualification EE 106
Syslog OT 77
syslog daemon on UNIX ERR 12
system load, performance and OT 29
system status logs EE 172
SystemWebService.def file INT 63
T
tab groups
about IAD 24
creating IAD 65
making a tab visible IAD 64
maximizing IAD 66
minimizing IAD 66
moving IAD 65
restoring IAD 66
tab order FAO 298
Tab Order field property FAO 386
Table Drill Down field property FAO 210, FAO 386
Table Field Content Change execution option WO 28
82
Table field property FAO 386

table fields
See also tables
controlling row selection WO 241
permissions FAO 31
server-side looping WO 139
table loops
active link guides and WO 130
performance WO 132
Table Not Loaded String field property FAO 212,
FAO 386
Table Refresh execution option CPT 41, WO 31
tables
See also table fields; tables, database
adding buttons FAO 220
adding to forms FAO 205
adding URLs FAO 220
alert list FAO 202
cell-based FAO 199
client side FAO 190
creating FAO 204
customizing columns FAO 226
customizing labels FAO 211
database CPT 27
database indexing DB 34
dynamic FAO 224
list view FAO 191
localizing FAO 229
preloading CF 124, CF 163
refreshing FAO 229
results list FAO 203
results list pane FAO 203
server side FAO 190
setting column properties FAO 213
setting refresh intervals FAO 229
setting row colors FAO 217
setting sort order FAO 215
temporary for vendor form joins API 608
tree view FAO 192
user preferences in BMC Remedy User FAO 228
user preferences in browsers FAO 227
tables, database
active links DB 29
attachment details CF 317, DB 33
containers DB 30
control DB 26
currency DB 33
escalations DB 29
fields DB 27
filters DB 29
Master Index
tables, database (continued)
forms DB 26, DB 31
main DB 31
menus DB 28
status history CF 317, DB 32
workflow mapping DB 30
tablespaces
32KB on DB2 INS 40
DB2 database INS 37
Oracle, setting up existing INS 34
Tabless Borderless field property FAO 386
tabs
Advanced Configuration, incoming
mailbox EE 30, EE 225
Advanced Configuration, outgoing
mailbox EE 26, EE 227
Advanced Options, fields EE 233
Advanced Options, incoming mail EE 131
Advanced Options, outgoing mail EE 77
arranging in perspectives IAD 64
Attachment Alternatives, fields EE 233
Attachment Alternatives, incoming mail EE 131
Attachment Alternatives, outgoing mail EE 81
Attachments, fields EE 233
Attachments, outgoing mail EE 74
Basic Configuration, incoming mailbox EE 28
Basic, incoming mailbox EE 225
Basic, outgoing mailbox EE 227
Connection Settings DSO 32, DSO 33, DSO 34
detaching IAD 66
DSO DSO 47
DSO Server DSO 32, DSO 33, DSO 34
Errors, fields EE 235
Errors, incoming mail EE 132
Errors, outgoing mail EE 82
Fields EE 53
Forms CF 251
making visible in a tab group IAD 64
Message EE 232
Message Information, fields EE 234
Message Information, incoming mail EE 132
Message Information, outgoing mail EE 82
Messages EE 55, EE 56, IAD 58
moving IAD 65
moving between tab groups IAD 65
opening IAD 64
order FAO 298
Processes CF 251
Properties FAO 359
rearranging IAD 64
reattaching IAD 67
Rules CF 251
tabs (continued)
Template Attachments EE 158
Templates on Advanced Options tab EE 77,
EE 233
Templates on notify filter EE 55, EE 59
Timeouts FAO 153
used to refer to a view or editor IAD 24
Variable Replacement EE 78, EE 233
take no action (Push Fields) WO 100
TCP Port label EE 142, EE 143
TCP port numbers
See also port numbers
about CF 29
AR TCP Port CF 184
assigning CF 150
configuring clients CF 183
TCP/IP port CF 152
TCP/IP setup
DB2 INS 38
Informix INS 42
Oracle INS 33
SQL INS 31
Sybase INS 35
TCPPORT keyword WO 188
technical support AP 3, API 3, CF 3, CPT 3, DB 3,
INT 3, MT 3, OT 3, WO 3
Template Attachments tab EE 158
TEMPLATE function WO 210
templates
about EE 136
adding attachments to HTML EE 158
adding footer EE 222
adding header EE 222
adding to outgoing mail EE 19, EE 77
adding to outgoing mail dynamically EE 60
content EE 136, FAO 267
creating EE 140
creating content with Submit and Query
actions EE 216
creating for user instructions EE 164
creating localized email FAO 459
creating reply with HTML result EE 217
creating to search for request IDs EE 212
creating to search with qualifications EE 214
creating workflow actions FAO 268
date/time formats EE 154
deleting attachments EE 161
examples EE 211
exporting EE 124, EE 140
exporting with attachments EE 161
Master Index
83
templates (continued)
footer EE 137
for dynamic text formatting FAO 265
header EE 137
header as banner EE 87
HTML outgoing content EE 68, EE 93
HTML outgoing result EE 89
instruction EE 139
mail status in HTML format EE 221
modifying attachments EE 160
notifications and EE 58
outgoing mail and EE 66
parameters in FAO 267
replacing variables with values EE 78
reserved variables EE 155
resources used with FAO 266
result EE 138
searching for fields EE 213
status EE 94, EE 138
storing EE 157
TEMPLATE function FAO 266, FAO 269
tips EE 156
types EE 136
upgrading EE 161
user instruction EE 139, EE 162
using auto-complete functionality with FAO 270
using in fields FAO 268
value/label pairs and EE 142
variables and EE 130, EE 152
XML outgoing content EE 67
XML outgoing result EE 91
Templates tab on Advanced Options tab EE 77,
EE 233
Templates tab on notify filter EE 55, EE 59
Terminal Services INS 46
terminology
C API versus BMC Remedy User API 21
email engine EE 15
Test state field FAO 49, FAO 342
testing
flashboards using FBImageServlet FB 79
incoming mailbox EE 190
mail EE 124
mailbox configurations EE 32
text
See also trim fields
charts FB 17
fields, HTML EE 150
manipulation functions API 129
84
Text Align field property FAO 386

Text field property FAO 386
Text Style field property FAO 386
Thickness field property FAO 386
third-party
applications and macros INT 262
products and AR System CPT 58
threads
configuring CF 153
dispatcher CF 27
manager CF 29
notification CF 152
per-thread logging OT 48
processing requests CF 28
restarting CF 29
routing requests CF 27
stack size in Tomcat MT 28
types of CF 27CF 28
worker CF 24, CF 28
three-way join forms
See also forms
example AP 139
tiers, AR System architecture CPT 14
time
and date settings in AR System CF 207
converting DB 153
fields FAO 124
triggering workflow by CPT 37
Time execution option WO 32
time formats
about CF 383
ARDATE FAO 462
customizing for localization FAO 462
localizing FAO 461
Windows localizing FAO 463
TIME function WO 210
TIME keyword WO 189
time zones
submitting requests across EE 199
time-outs
about CF 157
DDE settings INT 256
license MT 19
RPC DSO 38
session MT 19
shutdown MT 28
Timeouts tab FAO 153
TIMESTAMP keyword WO 162, WO 189
Master Index
title bars
icon FAO 285
customizing in applications FAO 83
tnsnames.ora INS 33
To Form field DSO 24, FAO 345
To Mapping field DSO 23, FAO 344
To Request ID field DSO 23, FAO 344
To Server field DSO 24, FAO 345
Tomcat
configuration settings MT 28
increasing shutdown timeout MT 28
running with IIS INS 105, INS 108
running on UNIX INS 108
thread stack size MT 28
uninstallation and INS 110
tool, BMC Remedy Log Display OT 74
toolbars
form IAD 55
hiding on forms in a browser FAO 286
web MT 48
workflow IAD 57
toolbar buttons
about CPT 30
appearance WO 150
deleting WO 151
tooltips
accessibility support WO 78
creating WO 75
formatting WO 77
HOVER function WO 76
wait time WO 77
topic name (DDE) INT 252
trace
information MT 43
modes, debugging log files CF 143
training IAD 89
transactions
join form FAO 108
users and, increasing for UNIX INS 51
values WO 45
Transfer Mode field DSO 24, DSO 57, FAO 345
Transfer panel, Distributed Mapping editor DSO 59,
DSO 60
Transfer Status field DSO 22, FAO 344
transfers. See distributed transfers
tree view tables
arranging nodes FAO 193
creating FAO 204
hidden sort levels FAO 193
leaf nodes FAO 192
tree view tables (continued)

levels FAO 192
nodes FAO 192
NULL values FAO 199
refreshing FAO 198
selecting requests FAO 198
setting visible levels FAO 215
using color in FAO 217
Tree/Table Property field property FAO 386
trim boxes. See trim fields
trim fields
adding URLs to trim text fields FAO 179
creating FAO 177
URLs FAO 143
trim text. See trim fields
troubleshooting
API errors EE 174
AR System server EE 195
checking workflow with Analyzer WO 170
configuration file settings AP 265
creating debug batch files EE 184
deadlocked Approval Server AP 264
debugging email engine EE 175
EmailDaemon.properties file EE 177
error messages AP 266
FAQs IAD 80
field permission errors AP 262
flashboards FB 75
installation AP 262
instruction failures EE 173
Java SDK INS 107
LDAP INT 134
logging email engine problems EE 192
logs EE 172
mail servers EE 196
mailbox configuration EE 32, EE 190, EE 198
notification failures EE 200
notify filters EE 200
outgoing mail EE 170
performance OT 22
request processing EE 200
startup EE 194
time zone issues EE 199
tools OT 83
web services errors INS 60
TRUNC function WO 210
trust attributes INT 369
Try for Maximum of Hours/Minutes
options DSO 74
Master Index
85
tuning. See performance tuning
two-way join forms
See also forms
example AP 139
type
information, accessing API 458
library file, including API 459
library information (OLE) INT 247
U
Un-Display execution option WO 28
undo IAD 80
Unicode
AR System components and INS 132
codeset in API program CF 394
command line CF 388
compatibility INS 130
compliance DB 41
composition and normalization CF 394
converting character sets CF 391
data import CF 389
database, creating DB 42
database, requirements for installation DB 42
database, support DB 41
DB2CODEPAGE INS 127
field widths CF 392
Informix considerations DB 44
installing INS 126
Microsoft SQL considerations DB 43
migrating existing AR System database DB 42
NLS_LANG INS 127
non-Unicode and INS 131
restricting access CF 389
serialized data and CF 394, INS 128
upgrading INS 126
workflow and CF 391
uninstallation log files INS 144
uninstaller, silent INS 123
uninstalling
existing clients INS 73
features INS 109
unique user logins CF 73
UNIX
changing heap size EE 194
database directory CF 136
date and time environment variables FAO 461,
FAO 462
debugging Email Engine EE 188
DSO server DSO 30
email notifications CF 126
field descriptors, combining FAO 462
86
UNIX (continued)
file locations INS 115, INS 118
mailbox, setting up INS 67
message catalogs ERR 13
non-root installation of Email Engine INS 68
preinstallation considerations INS 50
preparing to run installer INS 47
server error reporting ERR 12
setting up mailboxes EE 203
starting UNIX servers CF 370
syslog daemon ERR 12
Tomcat and INS 108
unqualified searches CF 127
Unread field property FAO 212, FAO 386
unregistered users, authenticating CF 140
Update Status field DSO 23, FAO 344
updates. See distributed updates
upgrading
Email Engine EE 205, INS 66
FTS CF 300
templates EE 161
upgrade installation option INS 56
UPPER function WO 201, WO 210
URL Color field property FAO 387
URLs
accessing forms and search results MT 59
adding to tables FAO 220
adding to trim text fields FAO 179
base to mid tier CF 121
buttons and FAO 164
direct access MT 58
encoder utility MT 60
encoding MT 59
for support files MT 57
Home Pages MT 56
home pages in a browser FAO 306
keywords to connect reports to engine MT 113
LDAP INT 130
legacy MT 58
Mid Tier Configuration Tool MT 15
passing data to fields in MT 61
path, configuring default FB 48
protected permissions for WSDL file INT 76
trim fields and FAO 143
WSDL (Apache AXIS) INT 66
WSDL (Microsoft.NET) INT 66
WSDL file INT 76
XSD file INT 325
usability IAD 16
Master Index
usage, reviewing license CF 40
Use First Matching Request Based On Locale
setting WO 113
Use Locale field property FAO 229, FAO 387
user assistive technology, identifying table row
data FAO 212
User Central File, AR System form FAO 355
user clients CPT 15
user configuration directory INS 73
User form
about CF 52
Authentication Login Name field CF 70
Authentication String field CF 72
guest users CF 59
permissions CF 59
user information CF 53
user groups, BMC Remedy IAD 88
user instructions
about EE 146, EE 162
creating EE 165
creating templates for EE 164
results EE 166
sending in incoming mail EE 162, EE 166
templates EE 139
variables EE 167
user interfaces
AR System browser CPT 15
AR System Windows CPT 15
BMC Remedy Developer Studio IAD 79
form views, localizing FAO 446
USER keyword WO 189
user names
about alias CF 69
configuring aliases CF 70
DB2 database DB 13
User Name field CF 71
User Password Change form FAO 356
User Preference form. See AR System User Preference
form
user preferences
home page and server, specifying FAO 321
suppressing home pages in BMC Remedy
User FAO 323
users
about CF 53
access control CPT 48, FAO 24
access privileges API 140, API 271
alert CF 129
application licenses, applying INT 296
authenticating CF 140
changes CF 156
users (continued)
changing layout FAO 285
controlling execution options CPT 42
creating CF 57
customizing columns FAO 226
customizing preferences CF 76
deleted groups FAO 47
deleting CF 58
Demo user CF 58
Distributed Server DSO 31
DSO DSO 31
full name field CF 55
groups, deleted FAO 47
guest CF 59, CF 127, FAO 32, FAO 53, FAO 54
identifying email notification sender CF 126
impersonating API 393
license information CF 49
licensing sample AP 143
messages API 500
names CF 54
operations, preventing CF 127
performance and OT 29
permissions CF 54
prompting for login CF 125
registered, in BMC Remedy Alert CF 246
table preferences in BMC Remedy User FAO 228
table preferences in browsers FAO 227
transactions, increasing for UNIX INS 51
utilities
arcache CF 376
arforkd CF 370
arlogdisplay OT 74
armonitor CF 370
arplugin CF 371
arreload CF 378
arserverd (arserver) CF 371
arsignal CF 380
arsystem CF 374
BMC Remedy Data Import INT 218
certutil INT 368
debugging OT 83
DefinitionExport INT 211
DefinitionImport INT 211
produse.exe CF 398
runmacro INT 215, INT 216, INT 218
Master Index
87
V
Validate Approver rules
about AP 80
creating AP 123
worksheet AP 180
validating passwords CF 141
value parameter API 442
value scaling, coordinating API 65
value set queries
about API 604
access control fields and API 607
examples API 604, API 606
values
assigning with plug-in WO 199
data structures for API 54
handling null, empty, or missing INT 321
log entries OT 50, OT 63
mid tier searches and MT 139
representing API 52
varchar, maximum length for FAO 122
Variable Replacement tab EE 78, EE 233
variables
ARDATE environment FAO 462
ARDATEONLY environment FAO 462
ARTIMEONLY environment FAO 462
environment CF 30
keyword CPT 45
notifications and EE 153
replacing template with values EE 78
reserved in templates EE 155
template EE 152
user instructions and EE 167
using in incoming mail templates EE 130
Vendor field property FAO 387
vendor form joins
about API 607
configuring temporary tables API 608
creating efficient qualifiers API 607
Maximum Vendor Temp Tables field API 608
vendor forms
about CF 20, CPT 27, INT 170
attaching fields, example INT 361
creating for ARDBC plug-ins INT 119
creating for collections of LDAP objects INT 130,
INT 360
definition FAO 92
example INT 360
inetorgperson example INT 360
88
vendor forms (continued)

modifying fields INT 178
troubleshooting INT 134
using INT 170
viewing information FAO 112
version control
about CF 160, FAO 60
forms FAO 356
VERSION keyword WO 189
vertical lines. See trim fields
vertical navigation fields CPT 30, FAO 136
Vertical Space field property FAO 210, FAO 387
View Extension preference WO 98
view fields CPT 30
about FAO 134
binding templates to FAO 268
creating FAO 159
view forms
about CF 20, CPT 18, CPT 27
archiving FAO 392
data types supported INT 174
definition FAO 92
displaying information FAO 112
modifying fields INT 178
view preference, web or standard MT 21
view selection, forms FAO 357
view user interface (VUI) DB 27
view-by-form list IAD 59
ViewFormServlet MT 58
viewing
alerts CF 245
attachments in a browser FAO 133
attachments in BMC Remedy User FAO 132
entry points, subset of FAO 314
error messages, incoming mail EE 132
error messages, outgoing mail EE 82
flashboards FB 48, FB 49
group changes CF 194
list of available web services INT 76
log files, BMC Remedy Log Display OT 75
log files, BMC Remedy Mid Tier Configuration
Tool OT 75
pending items DSO 72
server changes CF 192
server object changes CF 193
user changes CF 194
views
adjusting size FAO 459
changing current display FAO 281
creating FAO 278
custom labels for entry points FAO 308
Master Index
views (continued)
deleting FAO 283
detaching IAD 66
displaying based on locale FAO 445
entry points FAO 307
exporting FAO 459
field permissions FAO 28
form CPT 20, CPT 29
form permissions FAO 44
form, localizing FAO 440
perspective IAD 24
including/excluding fields FAO 289
localized FAO 444
message components, localizing FAO 448
modifying FAO 281
multiple FAO 272
naming FAO 282
options MT 47
primary FAO 83
properties FAO 283
reattaching IAD 67
resizing FAO 282
right-to-left format FAO 298
selecting FAO 445, MT 68
selecting dialog box with Open Window
action WO 99
SQL DB 36
uses IAD 24
web MT 58
Views field property FAO 387
Visible Columns field property FAO 210, FAO 387
Visible field property FAO 215, FAO 387
visible
levels, setting in tree view tables FAO 215
pane banners FAO 285
visualization. See data visualization
Visualizer forms FAO 357
VUI functions
keyword WO 189
XML API calls API 127, API 524
VUIFromXML function API 554
VUIToXML function API 582
VUI-TYPE keyword WO 189
W
Wait action
about WO 115
defining WO 116
wait cursor MT 52
Warning log level DSO 42
warning messages ERR 8

web
accessing localized form views FAO 461
BMC Remedy Mid Tier Configuration
Tool CF 18
browser limitations in cascading style
sheets FAO 312
centralized preferences MT 44
configuration INS 18
default path CF 121
displaying home page FAO 319
header and footer content, editing MT 48
logging OT 67, OT 75
logging in MT 62, MT 63
logging out MT 62, MT 63
server CF 18
toolbar MT 48
using Approval Server on AP 171
web applications
deploying MT 56
help MT 71
home page URL MT 56
home pages and MT 56
logging in MT 62, MT 63
logging out MT 62, MT 63
opening in a browser MT 56
style sheets for MT 78
web reporting
ARWebReportViewer MT 92
BOXI settings MT 94
components MT 90
Crystal Report Designer and MT 102
keywords and MT 152
running reports MT 105
setting up configuration MT 95
steps MT 91
web services
about INT 62
accessing over https INT 68
advanced XML editing INT 325
architecture CF 22, INT 62
authentication INT 86
base form INT 62
basic INT 64, INT 69
basic, creating INT 69
choice element INT 93
clients, writing INT 66
Configuration Tool for Remedy mid tier INT 86
configuring INT 67
configuring for mid tier MT 39
consuming INT 82
Master Index
89
web services (continued)
create operation INT 300
creating INT 69
creating filters for INT 83
custom INT 64
custom, creating INT 72
data types INT 327
differences IAD 78
environment, setting up INT 67
examples INT 330
external XML schema, importing INT 325
fetch record, setting maximum INT 306
fetch record, setting starting record INT 306
get operation INT 301, INT 313
internet access through a proxy server INT 67
join forms INT 317
limitations INT 91
line items INT 312
list, viewing INT 76
mapping INT 63, INT 308, INT 313
message styles INT 65
messaging protocols INT 65
nillable attributes INT 321
object properties INT 319
operations INT 63, INT 74, INT 300
predefined INT 63
proxy server INT 67
publishing INT 69, INT 76
registry CF 160, CF 161
saving INT 76
service operation INT 302
setting fields from INT 83
set operation INT 300, INT 312
simple documents INT 308
simple XML editing INT 319
SOAP protocol INT 65
troubleshooting installation INS 60
WSDL INT 66
XML editing INT 319, INT 325
XML schema INT 64
XPATH function INT 303
Web Services Description Language. See WSDL
web views
direct access URL MT 58
external files and MT 54
preference MT 21
Web-Alternate view MT 47
WEEKDAY
function WO 210
keyword WO 189
90
weight
results with FTS CF 282
sorting records by CF 282
Weight field FAO 339
When to Update field DSO 24, DSO 57, FAO 345
Width field property FAO 387
width, results list columns FAO 117
wildcards
full text search CF 290, CF 291
Informix DB 15
LIKE operator in qualifications WO 183
searching with OT 38
using MT 133
using as explicit characters MT 134
using in the advanced search bar MT 141
Window Closed execution option WO 28
Window Loaded execution option WO 29
Window Open execution option CPT 41, WO 29,
WO 155
Windows
See also Internet Explorer; Microsoft
AR System user interface CPT 15
authentication and SQL INS 31
changing heap size EE 193
client file locations INS 119
debugging email engine EE 184
fixing MAPI transport problems EE 197
generating email engine logs EE 188
preparing to run installer INS 46
server error reporting ERR 13
server file locations INS 113
servers, data reload CF 380
servers, starting CF 370
verifying account permissions EE 199
windows
Modify or Display WO 90
Report WO 93
Search or Submit WO 88
Windows DSO server DSO 30
Windows Event Viewer OT 77
window-scoped global fields
about FAO 181
creating FAO 182
Word or Phrase search CF 285
word stems CF 290
worker threads CF 24, CF 28
workflow
See also actions; execution options
$PROCESS$ commands WO 215
about CPT 21, CPT 35, WO 14
Master Index
workflow (continued)
actions CPT 38, CPT 39
active links and entry point guides FAO 309
application list field FAO 136
AR System and CPT 36
associating multiple forms with IAD 47
buttons in tables and FAO 222
client-based CPT 37
comparison WO 16
components compared CPT 21, CPT 36
creating WO 17, WO 51
creating actions using TEMPLATE
function FAO 268
creating for distributed operations DSO 69
creating for notifications EE 50
creating qualifications WO 38
creating to send mail EE 51
currency field FAO 127
debugging OT 81
differences IAD 77
dynamic data destination WO 57
editing WO 18, WO 20, WO 50
editors IAD 55
enhancing Approval Server forms AP 160
events, sending WO 236
event-triggered CPT 37
example filter for a DSO action DSO 84
execution options CPT 36, CPT 38, CPT 41,
WO 24
execution order WO 155
expressions WO 38
field names and values in WO 53
flashboard parameters, changing FB 51
guides CPT 38
join forms and FAO 107
logging CF 148, OT 66
mapping fields to values WO 54, WO 55
mapping table DB 25, DB 30
modifying for multiple forms IAD 47
modifying requests with EE 121
navigation field FAO 137
notifications and AP 159
object relationships WO 170
object relationships, Analyzer and WO 170
objects WO 14
procedures WO 17
Restricted List FAO 79
workflow (continued)
refiring on item field properties FAO 369
reusable WO 20
Run If qualifications WO 38
Run Process commands WO 215
Run Process return to home page FAO 317
run time design WO 57
selecting fields WO 54
Server Events form and CF 205
server password CF 133
server-based CPT 37
shared WO 20
shared workflow WO 125
shared, examples WO 22
subset of entry points, sample FAO 315
tables and FAO 219
time-triggered CPT 37
toolbar IAD 57
types of actions WO 60
view field FAO 135
workflow actions. See actions
workflow execution options. See execution options
Workflow menu IAD 57, IAD 81
workflow objects
analyzing server objects WO 174
associating with a form WO 24
copying WO 35
permissions WO 34
properties WO 34
saving WO 35
working lists
application view by form IAD 59
exporting IAD 61
modifying IAD 61
object list IAD 29
related IAD 59
reserved objects IAD 59
saving as import/export commands IAD 61
viewing by form IAD 59
working with IAD 59
worksheets
More Information escalations AP 174
processes AP 174
rules AP 178
signature escalations AP 175
worksheets, installation
all features INS 76
Master Index
91
worksheets, installation (continued)
Email Engine INS 85
Flashboards INS 87
workspace
directory IAD 22
local preferences IAD 22
locked IAD 81
Wrap Text field property FAO 215, FAO 387
Write License Pool field FAO 341
write licenses, floating CF 51
WSDL
accessing over https INT 68
file INT 66, INT 72, INT 75, INT 76, INT 78
limitations for consumption INT 94
protected permissions in URL INT 76
public permissions in URL INT 76
URL to WSDL file INT 76
web services implementation INT 65
WSDL file (Apache AXIS) INT 66
WSDL file (Microsoft.NET) INT 66
XML (continued)
transforming objects API 523
URL with XML schema INT 325
using object XML functions API 525
web services, editing INT 319
WSDL file INT 66
XMLDocFooterToXML function API 583
XMLDocHeaderToXML function API 584
XPATH function, web services INT 303, INT 306
XSD
file link MT 34
files API 523
XWindows installer INS 47
XY layout FAO 140
Y
Y field property FAO 388
YEAR function WO 210
Z
z-index MT 49
X
X field property FAO 388
XML
advanced editing INT 325
AR System API and INT 211
data and AR System INT 211
documents, transforming API 525
file type FAO 414
files for mapping CF 266
flat mapping INT 324
formats API 116
formats for exporting MT 108, MT 110
import/export commands, saving packing lists
as FAO 329
label/value pair format EE 150
missing attributes INT 321
objects and AR System INT 210
outgoing content templates EE 67
outgoing result templates EE 91
prefetchConfig.xml file MT 33
saving packing lists in FAO 329
schema API 523
schema constructs not supported INT 93
schema definition files API 523
schema limitations INT 91
schema, web services INT 64
simple editing INT 319
transforming AR System structures API 526
92
Master Index
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BMC Remedy Action Request System 7.5.

Contacting BMC Software

United States and Canada

BMC SOFTWARE INC

713 918 8800 or

(01) 713 918 8000

713 918 8000

Outside United States and Canada

(01) 713 918 8800

Restricted Rights Legend

Support by telephone or email

Before Contacting BMC Software

Operating system and environment information

Sequence of events leading to the problem

Commands and options that you used

Product error messages

BMC Remedy Approval

Instructions for using BMC Remedy Approval

Information about AR System data structures,

Information about configuring AR System

Overview of AR System architecture and

Database administration topics and rules

BMC Remedy Distributed Information about implementing a distributed

BMC Remedy Email

Instructions for configuring and using BMC

Error Messages Guide

Descriptions of AR System error messages.

Form and Application

Information about AR System applications and

BMC Remedy Flashboards Instructions for creating, modifying, and

BMC Remedy Action Request System 7.5.00

Topics that are usually learned only when first

Instructions for installing AR System.

Instructions for integrating AR System with

BMC Remedy Mid Tier

Information about configuring the mid tier,

Information about monitoring and maintaining

Workflow Objects Guide

Information about the AR System workflow

access control (continued)

Administration Console forms, AR System FAO 349

AND operator WO 180

application object methods (continued)

Approval Server commands

AR System Email Attachment Join form EE 235

AR System Web Services Registry Pending Delete

ARDBC plug-in API functions (continued)

ARFieldAssignStruct structure API 92

ARJoinMappingStruct structure API 67

Assigned To field CPT 31, FAO 333, FAO 335

authentication chaining mode

BMC Atrium Integration Engine CPT 16, CPT 57,

broadcast distributed transfers

Change History field property FAO 361

COMAppObj application object (continued)

deployable applications (continued)

directory services (continued)

Distributed Mapping editor (continued)

Email Engine (continued)

field properties (continued)

field properties (continued)

GetFormList application object API 464