Escolar Documentos
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On
A STUDY OF PENETRATION AND POPULARITY
OF DTH SERVICES IN PUNJAB REGION
Submitted to
PUNJAB TECHNICAL UNIVERSITY
JALANDHAR
Submitted by
Report Guide
Mam.Harmandeep kaur
1426421
TABLE OF CONTENTS
Preface
Acknowledgement
ii
CHAPTER NO
CHAPTER TITLE
PAGE NO.
Introduction
1-13
Review of Literature
14-18
19-20
Research Methodology
21-22
23-37
38-39
40-42
References
Annexure
LIST OF TABLES
Table No
Table Name
Page No
5.1
22
5.2
23
5.3
24
5.4
25
5.5
Sources of Awareness
26
5.6
27
5.7
Packaging used
28
5.8
Customer Satisfaction
29
5.9
Customer Caring
30
5.10
Types of Recharge
31
5.11
32
5.12
Technology Desired
33
5.13
34
5.14
35
LIST OF FIGURES
Figure No Figure Name
Page No
5.1
DTH Awareness
22
5.2
23
5.3
24
5.4
25
5.5
Sources of Awareness
26
5.6
27
5.7
Packaging used
28
5.8
Customer Satisfaction
29
5.9
Customer Caring
30
5.10
Types of Recharge
31
5.11
32
5.12
Technology Desired
33
5.13
34
5.14
35
REFERENCES
K.
NARESH
(2008)
MARKETING
RESEARCH,
PEARSON
ANNEXTURE
QUESTIONNAIRE
Nam
e
:
Occupatio
n
:
Address
Contact
No
:
:
1. What type of network connection you are using for your TV(b) DTH satellite
(a) Cable Network
services
2. if DTH then which company services you are using(a) Tata Sky
(b) Reliance Big TV
(b) Airtel Digital TV
(d) Dish TV
(e) Sun Direct
(f) DD Direct
(g) Videocon d2h
Do you satisfied with your TV network
3. services?
(a) Yes
(b) No
4.
5.
(d)Others.
[]
Give
mark to the following factors on a scale of 1-5 (1= lowest.
5= highest)
7.How much the following factors had influenced you to switch over
from Cable network to DTH satellite service / to buy DTH satellite
service as first TV network.
1
2
3
4
FACTORS
Picture Quality
Channel Packaging
No Disturbance in service
Extra service
Quick services of instrument
supply
Online Payment
Facility (record, pause, load)
Celebrity Endorsement
Direct connect to Service provider
Electricity Disturbance
8.How much the following facilities and services you are getting
well from your network provider.
FACILITIES/ SERVICES
Picture Quality
Channel Packaging
No Disturbance in service
Extra service
Online Payment
Facility (record, pause, load)